IT SUPPORT SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Dec 10, 2025 - The Information Technology (IT) Support Specialist delivers technical and operational support, ensuring smooth system performance and user satisfaction. This role requires hands-on support or development experience, strong communication skills, fluency in English, and the ability to investigate and resolve issues across diverse cultures. The specialist also excels under pressure, manages multiple priorities independently, and applies a detail-oriented, tech-driven approach to solving problems.

Essential Hard and Soft Skills for a Standout IT Support Specialist Resume
  • Technical Support
  • Network Troubleshooting
  • System Administration
  • Hardware Installation
  • Software Deployment
  • Incident Management
  • Active Directory
  • Asset Management
  • Cloud Management
  • Security Compliance
  • Problem Solving
  • Customer Communication
  • Team Collaboration
  • Issue Escalation
  • Process Improvement
  • User Training
  • Vendor Coordination
  • Workload Management
  • Client Support
  • Organizational Awareness

Summary of IT Support Specialist Knowledge and Qualifications on Resume

1. BS in Information Technology with 5 years of Experience

  • Experience in Ticketing systems and case resolution support.
  • Demonstrated experience in LINUX Operating Systems
  • Knowledge in Application Servers, including WildFly, JBoss, OC4J
  • Knowledge in HL7 and ASTM message systems
  • SQL knowledge and Database Administration experience
  • Must be familiar with Virtualized Environments (VMware or others)
  • Strong knowledge in messaging analysis
  • Strong knowledge of LOG file interpretation
  • Excellent computer skills as a Network and Systems Administrator
  • Solving problems in a short space of time, maintaining control, and having strong analytical skills.
  • Teamwork and communication capabilities
  • Basic/intermediate communication using Spanish and English
  • Excellent phone and Customer Support skills while resolving cases resolution

2. BS in Computer Science with 3 years of Experience

  • Experience in logistics or transport business
  • Practical operational, support, or development experience.
  • Good communication and presentation skills.
  • Excellent English language skills, both written and spoken.
  • Investigative nature, able to discover the problem of the customer, partner, or stakeholder.
  • Keen attention to detail with demonstrated ability to understand the big picture.
  • Proactive, efficient, customer-focused, and able to work under pressure with tight timelines.
  • Effectively and efficiently manage multiple projects and competing deadlines with minimal supervision.
  • Ability to interact with different countries, cultures, and clients (internal and external).
  • Highly focused, with a high interest in solving problems using existing/new technologies.

3. BA in Business Information Systems with 6 years of Experience

  • Technical experience as a helpdesk technician and in a technical role.
  • Experience with mobile device management and endpoint security.
  • Experience in hardware support, with a strong focus on conference rooms and AV systems.
  • Experience in Microsoft 365 and SharePoint environments.
  • Experience with Windows 10, Mac OS.
  • Experience with Microsoft Azure.
  • Experience with Zoom video conferencing software.
  • Background or interest in agriculture, in an industry setting.
  • Excellent written and verbal communication skills.
  • Good interpersonal skills.
  • Good problem-solving skills.
  • Be able to travel between various company locations.
  • Ability to transfer technical knowledge to users of varying skill levels.

4. BS in Network Engineering with 5 years of Experience

  • Experience in Corporate IT support
  • Knowledgeable in Zoom conferencing and webinars 
  • Exceptional communication, teamwork, and influencing skills that foster a collaborative and continuous-improvement environment.
  • Excellent facilitation and organizational skills.
  • Strong critical/analytical thinking and problem-solving skills.
  • Excellent communication and customer service skills
  • Customer service detail-oriented
  • Excellent problem-solving skills
  • Strong technical documentation skills
  • Ability to work across various time zones in multi-cultural environments
  • Proficient with MS Office 365 products
  • High energy level, adaptive, and a strong team player with a good work ethic.
  • Willing to consult with clients and provide simple and timely solutions

5. BA in Management Information Systems with 4 years of Experience

  • IT experience with sensitivity and commitment towards business problem-solving
  • Working experience providing technical support in a multiple-office environment.
  • Solid competency and understanding of the end-to-end technical services, including dependent components and infrastructure
  • Excellent problem-solving and troubleshooting skills
  • Excellent verbal communication and customer service skills
  • Strong attention to detail.
  • Ability to diagnose both computer hardware and software issues (OS and apps)
  • Ability to troubleshoot and solve basic network connectivity issues
  • Ability to assess and prioritize issues.

6. BS in Cybersecurity with 3 years of Experience

  • Experience providing internal IT support to a medium-sized to large organization
  • Experience in hardware procurement
  • Experience using Jira Service Management as a ticketing system
  • Experience with hardware and software troubleshooting
  • Technical knowledge of Confluence, Jira, Google Workspace, and Microsoft Office
  • Knowledge of Zendesk and Helpjuice will be positively considered
  • Understanding of the basic concepts of Computer and Information Systems security
  • Full verbal and written proficiency in English
  • Ability to install, configure, manage, and administer IT devices.
  • Ability to work in a team and independently.

7. BS in Software Engineering with 4 years of Experience

  • ITIL Foundation V3 or V4 certified.
  • Microsoft Certified Professional.
  • Experience supporting Desktop and server operating systems, including network services.
  • Experience administering Active Directory Services.
  • Experience supporting semiconductor engineering lab environments.
  • Experience with ServiceNow or similar ticketing systems.
  • Good understanding of standard IT security policies and procedures.
  • Superior customer service skills.
  • Must be willing to work with multiple users on a given day.
  • Must be able to work in a high-pressure, fast-paced environment.

8. BA in Communication Technology with 6 years of Experience

  • Experience as a PC Technician in a Microsoft operating system environment, including experience with Windows OS, Active Directory, MS Office, and Anti-Virus software.
  • Broad technical knowledge of Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), Windows Internet Naming Service (WINS), TCP/IP (Transmission Control Protocol), with a basic understanding of Voice Over Internet Protocol (VoIP) technologies.
  • Excellent oral and written communication skills.
  • Exceptional organization, time management, customer service, project estimating, and problem-solving skills.
  • Communication skills that ensure a smooth flow of information between oneself and others through clear speaking and writing, encouragement of open expression of ideas, and effective listening.
  • Ability to work under pressure to meet deadlines, both independently and collectively.
  • Ability to promote collaboration, coordination, and teamwork across organizational boundaries.
  • Be able to achieve results through formal channels and the informal network.
  • Ability to design practices, processes, and procedures that allow managing from a distance can impact people and results remotely.
  • Ability to use time effectively and efficiently, can attend to a broader range of activities, handles multiple demands and competing priorities effectively.

9. BS in Computer Engineering with 3 years of Experience

  • Previous work or internship experience in IT support
  • Experience with Active Directory 
  • Experience with the setup and troubleshooting of different operating systems, including Windows, Linux, and Mac OS
  • Bonus points for experience with the administration of Google Workspace/Office 365
  • General understanding of workstation management in an office environment
  • Familiarity with Linux/Unix command line
  • General understanding of Atlassian tools (Jira, Confluence, Bitbucket) and their administration
  • Ability to take initiative and work independently without constant oversight
  • Good communication skills and empathy for people with different levels of IT knowledge

10. BA in Digital Media Technology with 6 years of Experience

  • Experience as a Help Desk/IT Support
  • Experience with handling IT tasks on macOS
  • Well-experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus, etc.
  • Experience with being on-call to support critical production incidents
  • Experience in networking, routing, switching, firewalls, and VPNs (Cisco, FortiGate)
  • Solid knowledge of information security principles and practices
  • Familiarity with Hardware components (Desktops, Laptops, Servers)
  • IT backend environment understanding (GPO, Single Sign-On, Active Directory, O365, G-Suite)
  • Communication skills for interfacing with employees in a multitasking environment
  • High customer orientation skills
  • Ability to write scripts and automate tasks in at least one of the Bash, Python, and PowerShell

11. BS in Systems Administration with 8 years of Experience

  • Comp TIA A+ and Network+ Certificates
  • Experience with Parallels, Windows 10, and Microsoft Office applications (Windows and Mac)
  • Experience performing Microsoft Active Directory, Windows Server, AD Domains, and Exchange System Management tasks
  • Experience supporting Cloud applications such as Box, OneDrive, and Google Drive
  • Experience with an IT ticketing system (i.e., Zendesk)
  • Extensive knowledge of Windows, MAC OS, and iOS operating systems experience
  • Demonstrated progressive technical experience in a similar role within an MIS team or department
  • Working knowledge and experience with Casper, MAC scripting
  • Knowledge of VOIP technology
  • Strong knowledge in the area of PC hardware and components such as monitors, keyboards, printers, and disk drives
  • Excellent interpersonal and communication skills, showing extensive experience supporting executive-level customers
  • Strong communication skills (oral and written), and customer service-oriented
  • Ability to work independently
  • Strong ability to manage multiple high-priority tasks and meet deadlines
  • Must be able to travel by car to other local offices
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