IT SUPPORT MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Oct 31, 2025 - The Information Technology (IT) Support Manager oversees IT infrastructure and ensures reliable network operations using tools like SCCM, Exchange, and Office 365. This role requires hands-on experience with TCP/IP, AD, ADFS, and the Microsoft tech stack, along with a track record of meeting deadlines and budgets while maintaining quality. The manager also builds strong relationships across teams, communicates effectively in English, and demonstrates attention to detail and solid MS Excel skills.
Essential Hard and Soft Skills for a Standout IT Support Manager Resume
Summary of IT Support Manager Knowledge and Qualifications on Resume
1. BS in Information Technology with 8 years of Experience
- Experience within the environments of users
- Experience in training users on IT Security awareness
- Previous management experience of a small team
- Experience in managing IT Security and Support
- Knowledge of IT Security in general and the ISO27001 framework
- Excellent knowledge and experience in managing services delivered through Azure
- Excellent knowledge and experience in managing Office 365, including SharePoint Administration
- Exposure and understanding of internal IT/AV/Wireless/Office 365
- Ability to manage the spend and invoicing of the third-party suppliers
- Ability to coach or mentor team members or graduates
- Positive, self-motivated, and a sense of responsibility
2. BA in Management Information Systems with 9 years of Experience
- Experience leading IT support or operations teams
- Experience dealing well with customers during problem resolution and operating under pressure.
- Experience in lean, six-sigma, process improvement
- Experience in a Systems or Network Engineering position
- Experience in planning and delivery of IT integrations of acquired companies
- Solid understanding of networking and desktop technology, and proven methods for providing innovative solutions to customers.
- Strong attention to detail and excellent written and oral communication skills.
- Ability to think creatively and apply strong analytical and problem-solving skills, driving issues to resolution.
- Ability to effectively influence, negotiate, and communicate with internal and external business partners, contractors, and vendors to get things done.
- Fluent in Swedish and English, both in speech and writing.
3. BS in Computer Science with 10 years of Experience
- MS certifications such as MCSE, MCSA, and/or MCITP.
- Experience providing technical support in a Fulfillment Center environment.
- Experience with Data Cabling/Computer Facilities maintenance.
- Experience managing vendor contracts, relationships, and service outages.
- Experience working in an SLA driven environment.
- Experience supporting PC’s in a Windows Active Directory environment.
- Extensive knowledge of Motorola/Zebra RF Units, including Moto MC9190, VC6090, WT41N0.
- Expertise in areas of IT such as Microsoft Administration, Mobile Device Management, and RF Technologies
- Extensive knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
- Working knowledge of SOTI MobiControl device management
- Advanced Troubleshooting skills in a multi-user, high-pressure environment.
- Demonstrated success in leading IT Support teams.
- Proven skills in PC repair, troubleshooting, deployment, and liquidation.
- Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors, and vendors.
- Ability to stand/walk for 10-12 hours per day.
- Ability to manage high-priority projects
- Proven ability to work successfully with limited supervision.
- Willingness to work flexible shifts and scheduling, including nights, weekends, and holidays.
4. BA in Business Administration with 11 years of Experience
- Expert in IT workflow and process
- Experience implementing CIS Benchmarks (AWS, Linux, Windows, MacOS)
- Experience in managing both internal VPNs and Networks
- Experience with AWS security compliance tools
- Knowledge of SOC 2 type II and HIPAA attestations and GDPR/CCPA requirements
- Ability to define the scope and discovery of IT systems and business processes
- Ability to effectively assess business risk associated with IT systems
- Ability to develop and evaluate IT controls
- Ability to implement data loss prevention, inventory, and retention tools
5. BS in Network Engineering with 7 years of Experience
- Working experience in managing IT infrastructure
- Experience of working to deadlines, working within budgets, whilst maintaining the highest quality of work
- Experience developing positive relationships with staff, key clients, and trustees
- Hands-on experience with computer networks, network administration, and network installation
- Experience with the Microsoft technology stack, including SCCM and Exchange
- Experience with TCP/IP, AD, and ADFS
- Experience interacting directly with Directors, Managers, and End users
- Strong background in IT solutions, e.g., Active Directory, Office 365, collaboration solutions, conferencing, and mobility work.
- Good command of both spoken and written English
- Good PC literacy with MS Excel knowledge and skills
- Detail-oriented and willing to learn