IT SUPPORT ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Oct 29, 2025 - The Information Technology (IT) Support Engineer delivers advanced technical support across infrastructure, networking, telephony, and end-user systems with strong initiative and customer focus. This role requires experience in IT asset management, procurement, hardware repair, and troubleshooting across DHCP, DNS, TCP/IP, VoIP, and Cisco technologies. The engineer also supports Linux/Unix systems, writes scripts, and performs effectively under pressure in a fast-paced global environment.
Essential Hard and Soft Skills for a Standout IT Support Engineer Resume
- Technical Support
- Network Administration
- Hardware Troubleshooting
- Active Directory
- System Administration
- Asset Management
- Security Management
- Software Installation
- Helpdesk Management
- Data Backup
- Customer Communication
- Problem Solving
- Time Management
- Team Collaboration
- Process Improvement
- Vendor Coordination
- User Training
- Issue Escalation
- Customer Service
- Documentation Skills
Summary of IT Support Engineer Knowledge and Qualifications on Resume
1. BS in Computer Science with 5 years of Experience
- IT system administration experience.
- Support and Infrastructure experience.
- Experience with or knowledge of SaaS platforms and operating systems (MacOS, Linux, and Windows), current IT equipment and technologies, backup and recovery procedures, and system performance monitoring.
- Experience in implementing, configuring, and testing IT solutions.
- Networking intermediate knowledge.
- Scripting/Bash/PowerShell knowledge.
- ITIL or similar industry best practices knowledge
- Technical and support skills.
- Strong analytical thinking.
- Excellent interpersonal skills and ability to develop effective relationships with peers, leaders, and clients.
- Excellent written and verbal English communication skills.
2. BS in Information Technology with 3 years of Experience
- Experience working in an Active Directory environment
- Experience supporting Zoom
- Understanding of ITIL principles
- In-depth, hands-on knowledge of and experience with desktop applications and hardware, including Windows and macOS
- Good knowledge of business operations
- Proficiency with Office 365
- Excellent oral and written communication skills
- Great customer service skills and ability to function as part of a team, as well as working alone
- Ability and willingness to quickly learn new skills and technologies
- Ability to prioritize, multitask, and manage workload
- Ability to write easy-to-follow end-user documentation, critique, and update existing documentation
- Willingness to travel for business to international locations
3. BS in Network Administration with 5 years of Experience
- Experience in an IT Help Desk environment (in-person support).
- Experience in a warehouse or production environment.
- Previous exposure to WDS and Deployment Studio
- Data center experience, i.e, UPS/air-con monitoring
- Knowledge of network administration (TCP/IP, DNS, DHCP, VLAN).
- Vast knowledge of different operating systems (Windows/OSX), cloud technology platforms (Google Workplace, Azure, AWS, Atlassian, Jamf, Slack...).
- High level of analytical and administrative skills.
- Great communication skills, strong analytical skills, and the ability to learn quickly any new technology coming up.
- Highly organized and able to perform several tasks simultaneously.
4. BS in Cybersecurity with 4 years of Experience
- Recent support center/technical support experience
- Good knowledge of the Microsoft Windows 10 operating system and other Microsoft products
- Good knowledge of Windows Server (Active Directory, Network Sharing, Permissions, Management Console)
- Understand customer needs and the sense of urgency, take ownership to ensure solutions for the customer, and deliver high-quality results on time
- Proficiency in English with strong verbal and written communication skills (DNV working language is English)
- Excellent customer service skills, including the ability to work with users of all skill levels
- Ability to prioritize own workload and manage conflicting deadlines
- Confident in establishing new ways of processing whilst promoting a positive and collaborative partnership with the business
- Be able to quickly analyze complex issues and produce sound, rational judgments, and pragmatic solutions
5. BS in Business Information Systems with 6 years of Experience
- Industry certifications such as Cisco (CCNA, CCNP), Microsoft (MCP, MCSE), Linux (LPIC-1, LPIC-2).
- Experience communicating technical concepts to a non-technical audience.
- Professional experience in networking infrastructure and system integration.
- Experience with core Internet technologies
- Experience with IT infrastructure components
- Experience in establishing what drives quality and world-class customer focus, and attention to detail.
- Experience in deployment and ability to work with 3rd party vendors.
- Experience in the administration of heterogeneous network environments with Microsoft Windows and Linux-based clients and servers
- Experience in IT asset management and purchasing
- Experience with Wireless Local Area Networks (WLAN/WiFi)
- Advanced knowledge in handling all common network and Internet protocols
- Ability to learn and apply new technology.
- Ability to lead and inspire the team to deliver on complex tasks
- Analytical skills with attention to detail
6. BS in Software Engineering with 7 years of Experience
- Previous experience in which high levels of initiative, judgment, and tact have been demonstrated.
- Experience in procurement, inventory, and asset management of IT equipment, as well as managing the IT life cycle.
- Hardware knowledge/experience to support and repair.
- Holds an understanding of core internet technologies, including DHCP, DNS, TCP/IP, and mail transport/s.
- Good understanding of VoIP technologies
- Advanced understanding of technical issues, both hardware and software, for infrastructure (servers, networking, telephony) and end-user equipment.
- Broad understanding of networking technologies, both wired and wireless.
- Port-level troubleshooting of Cisco switches and data cabling knowledge.
- Excellent customer-facing skills.
- Strong analytical skills with demonstrated problem-solving ability.
- Superior technical aptitude, written and oral communications skills, experience, and the ability to deal effectively with people at different levels and in different situations.
- Ability to support Linux/Unix systems and the ability to write simple scripts in some administrative language.
- Ability to operate in extremely high-pressure situations, successfully handle multiple competing priorities, and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
- Ability to develop clear, concise documentation.
- Ability to understand and execute change management activities
- Ability to liaise with vendors for all steps of the procurement process
- Must be willing to work in a fast-paced and growing European and global environment