Job Summary: 

• Provide first, second, and third line support to user calls, assigned to the site via the UK Service Desk.
• Resolve all incidents and handle service requests from basic administration to complete user IT relocation projects.
• Build and deploy desktop/laptop machines in line with build policy using automated and manual processes
• Support the service desk by taking calls and chats
• Provide basic Windows server support at the site, including backup and restore services.
• Provide basic Local Area Network support.
• Provide support for Video Conferencing and other AV kits in meeting rooms across the site.
• Management and checks of all on-site meeting rooms.
• Assist the central support teams in fault diagnosis and resolution to maintain the site's IS infrastructure and services.
• Adhere to asset management procedures, ensuring assets are fully tracked and information is maintained throughout their lifecycle in a timely fashion.
• Perform call resolution to the contractual Service Level Agreement (SLA), monitored by Key Performance Indicators (KPI) and call targets.

Skills on Resume: 

• Technical Support (Hard Skills)
• Incident Resolution (Hard Skills)
• Hardware Deployment (Hard Skills)
• Windows Administration (Hard Skills)
• Network Support (Hard Skills)
• Customer Communication (Soft Skills)
• Time Management (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Administer Windows user accounts in Active Directory
• Set up and support mobile devices
• Set up and support desktop telecommunications terminals (phones, voicemail services, and inbound routing)
• Perform basic server administration (power cycle, troubleshooting connectivity issues)
• Manage the network connectivity (patch cables, switches, and router infrastructure)
• Ensure a high degree of information security through password controls, prompt termination and activation of users, etc
• Support internally developed software suite, including assisting in the QA process
• Manage and maintain Anti-Virus Endpoint Estate

Skills on Resume: 

• Active Directory (Hard Skills)
• Mobile Support (Hard Skills)
• Telecom Setup (Hard Skills)
• Server Administration (Hard Skills)
• Network Management (Hard Skills)
• Information Security (Hard Skills)
• Software Support (Hard Skills)
• Quality Assurance (Soft Skills)

Job Summary: 

• Provide the highest level of technical customer support to end users
• Stage and deploy hardware, configure software
• General help-desk support for the teams that work in the productivity center.
• Support photographers, authenticators, executive staff, and warehouse technicians.
• Support the other locations and field sales agents in a remote fashion.
• Manage, update, and maintain records in the asset management tool
• Create and participate in individual and team trainings and meetings to ensure end knowledge is up-to-date
• Create, update, and maintain Retail IT SOPs and procedures
• Assist in both level 1 and management support scenarios

Skills on Resume: 

• Technical Support (Hard Skills)
• Hardware Deployment (Hard Skills)
• Software Configuration (Hard Skills)
• Remote Assistance (Hard Skills)
• Asset Management (Hard Skills)
• Customer Service (Soft Skills)
• Team Collaboration (Soft Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Provide comprehensive and timely IT support to all employees
• Exercise security best practices and monitor and train employees to do the same
• Maintain and provision employees' hardware and software for a global task force
• Perform onboarding/offboarding and re-provisioning procedures
• Support the setup and management of new and existing infrastructure
• Support handling user administration and auditing of all third-party service accounts
• Manage office LANs, wifi, and video conferencing systems
• Manage vendor relationships
• Support the operations teams in all projects, including internal events, external events, and office moves
• Support employees with of out-of-hours on-call rota

Skills on Resume: 

• IT Support (Hard Skills)
• Security Management (Hard Skills)
• Hardware Provisioning (Hard Skills)
• User Administration (Hard Skills)
• Network Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• Project Support (Soft Skills)
• Onboarding Procedures (Hard Skills)

Job Summary: 

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person, by email, on Slack, or ticketing system
• Walk customers through problem-solving processes
• Run diagnostic programs to resolve problems
• Follow up with customers to ensure issues have been resolved
• Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, Dropbox, etc.)
• Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
• Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors
• Facilitate the provisioning of Stripe laptops for new hire onboarding and fleet upgrades

Skills on Resume: 

• Technical Support (Hard Skills)
• Problem Solving (Soft Skills)
• Customer Communication (Soft Skills)
• Diagnostic Testing (Hard Skills)
• SaaS Management (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Helpdesk Assistance (Hard Skills)
• Laptop Provisioning (Hard Skills)

Job Summary: 

• Assist with new hire onboarding and training curriculum
• Update and maintain detailed external and internal IT documentation
• Onboard and support third-party vendors and/or contractors
• Contribute to shared global IT off-boarding tasks and responsibilities
• Troubleshoot IT scripts, systems, or automation
• Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more)
• Own IT asset management and ensure accurate and actionable records are kept of required equipment
• Promote best practices as established by IT and escalate inquiries to the IT Systems and Infrastructure team
• Track, resolve, or dispatch all issues in the ticketing system (Spoke/Jira Service Management)
• Create and update technology documentation for internal IT teams and for Scale employees

Skills on Resume: 

• Onboarding Support (Soft Skills)
• Documentation Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• Offboarding Processes (Hard Skills)
• System Troubleshooting (Hard Skills)
• Technical Assistance (Hard Skills)
• Asset Management (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Respond and record incoming customer queries
• Maintain and monitor all network, security, and computer systems to meet the organization's current and future requirements
• Be responsible for patch management, virtualized environment, servers, and productivity tools
• Monitor systems and identify performance issues proactively
• Work within strict time frames and elevate incidents within defined timeframes
• Test all changes to hardware, software, and hosted applications
• Work with various vendors and service providers to ensure a reliable and stable working environment
• Resolve issues and prepare status reviews and reports
• Maintain the documentation of all system builds and modifications
• Maintain a good working knowledge of current infrastructure and future trends
• Software builds and configurations
• Machine builds and configuration

Skills on Resume: 

• Customer Support (Soft Skills)
• Network Monitoring (Hard Skills)
• Patch Management (Hard Skills)
• System Performance (Hard Skills)
• Incident Escalation (Soft Skills)
• Change Testing (Hard Skills)
• Vendor Management (Soft Skills)
• System Documentation (Hard Skills)

Job Summary: 

• Respond to Helpdesk support requests on PC hardware and software, network security, client connectivity, and VPN connectivity issues.
• Provide timely resolution in order to minimize impact on business.
• Act as an escalation point for Helpdesk Analysts.
• Provide resolution for unresolved customer support issues.
• Provide appropriate escalation to the network analyst and engineers.
• Support and management for all hardware excludes VM, AS400 hardware, SQL, and network-related items
• Monitor and use all infrastructure software tools, such as MNS, SMS
• Deploy applications and system images using Microsoft Systems Management Server (SMS) and Dell ImageDirect.
• Active Directory maintenance for the areas of responsibility
• Utilize the incident management system to create, update, escalate, and close customer support requests.
• Ensure internet availability and maintenance
• Be responsible for non-MS Office/SQL/SharePoint/OS licensing for the area of responsibility
• Be responsible for portable telecom applications

Skills on Resume: 

• Helpdesk Support (Hard Skills)
• Issue Resolution (Soft Skills)
• Escalation Management (Soft Skills)
• Hardware Support (Hard Skills)
• Network Security (Hard Skills)
• System Monitoring (Hard Skills)
• Application Deployment (Hard Skills)
• Active Directory (Hard Skills)

Job Summary: 

• Providing 1st/2nd/3rd line IT support to end users with technical queries, troubleshooting helpdesk tickets via email, telephone, or in person.
• Provide out-of-hours support to the business on a rota, to ensure business continuity for critical processes and systems
• Maintain and conduct administration support along with SOX compliance.
• Ensure that the system is available to all users with minimal downtime.
• Installation or replacement of hardware and peripherals to resolve issues.
• Engage with leadership on projects, continuous improvement initiatives, and daily issues.
• Work safely to satisfy Health and Safety legislation and to avoid accidents or injuries to people, machinery, or property.
• Continuously improve processes utilizing synchronous and lean manufacturing techniques to improve labor efficiencies and quality.
• Team crossover training and knowledge sharing documentation.

Skills on Resume: 

• Technical Support (Hard Skills)
• Helpdesk Troubleshooting (Hard Skills)
• System Administration (Hard Skills)
• Hardware Installation (Hard Skills)
• Process Improvement (Soft Skills)
• Project Collaboration (Soft Skills)
• Safety Compliance (Soft Skills)
• Knowledge Sharing (Soft Skills)

Job Summary: 

• Provide ongoing technical support for staff and educate users to reduce recurring issues
• Assist with account login issues or hardware problems, such as a printer, phone, computer, etc.
• Offer solutions to problems in a productive way
• Work with the Internet and VoIP providers to troubleshoot any Internet and VoIP issues within the office to avoid disruption
• Troubleshoot and correct software problems, including routine training of users
• Repair work equipment and replace parts
• Test new products, run regular maintenance checks, and keep up-to-date with information security issues.
• Ensure upgrades are properly installed
• Monitor and maintain access to employee accounts and office access

Skills on Resume: 

• Technical Support (Hard Skills)
• User Training (Soft Skills)
• Problem Solving (Soft Skills)
• Network Troubleshooting (Hard Skills)
• Software Maintenance (Hard Skills)
• Equipment Repair (Hard Skills)
• System Upgrades (Hard Skills)
• Account Management (Hard Skills)

Job Summary: 

• Ensure timely deactivation of all accounts for employees exiting the organization
• Manage access key fobs for the office as part of the onboarding and offboarding procedures
• Maintain company email distribution lists, keeping them up to date
• Provision, maintain an inventory of, and provide support for IT equipment used by employees (desktops, laptops, accessories, etc.)
• Maintain inventory of computers, laptops, mobile devices, hard drives, power strips, chargers, storage cases, etc.
• Maintain records of all software licenses
• Work with the HR team to ensure all service accounts are set up and work equipment is ready for new hires’ first day
• Maintain and expand the server and network infrastructure for a rapidly expanding user base
• Create and maintain technical documentation.

Skills on Resume: 

• Account Management (Hard Skills)
• Access Control (Hard Skills)
• Email Administration (Hard Skills)
• Equipment Support (Hard Skills)
• Inventory Management (Hard Skills)
• License Tracking (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Serve as the single point of contact within the Operating Companies and subsidiaries for ICT-related issues, and develop a thorough understanding of the end user.
• Dealing with hardware and application support queries and issues reported to the Service desk
• Take ownership and responsibility of any issues from start through to a successful resolution and proactively deliver ideas and plans to improve customer service
• Escalate issues and involve experts to resolve issues
• Follow standard Service Desk operating procedures, and accurately log all Service Desk tickets
• Dealing with queries by following the clients’ IT knowledge articles and procedures
• Work with Field Services, 1st, 2nd, or 3rd level resolution groups to ensure tasks and incidents are resolved as soon as possible and inform the customer of actions taken
• Develop technical knowledge of each system within the agreed services scope.
• Inform the Knowledge Manager in the event of missing knowledge in the Knowledge base
• Maintain and consistently demonstrate a general understanding of the various companies and employees to properly prioritize the incoming workload.  

Skills on Resume: 

• Customer Support (Soft Skills)
• Issue Resolution (Hard Skills)
• Service Desk (Hard Skills)
• Ticket Management (Hard Skills)
• Technical Knowledge (Hard Skills)
• Team Collaboration (Soft Skills)
• Process Adherence (Soft Skills)
• Customer Communication (Soft Skills)

Job Summary: 

• Be responsible for Onboarding/Offboarding in regards to the internal processes
• Provide technical assistance and support (level 1 and 2) for issues related to computer systems, software, and hardware
• Administrator on the main tools (G Suite, Jamf, Onelogin, etc...)
• Laptop installation and maintenance
• Network maintenance, switch and access point installation, and VOIP phone installations with the help of the Network and Infrastructure team.
• Technical assistance for the corporate events
• Forming employees to best practices
• Maintain a constant stock and enough supplies
• Choose and provide adequate devices to the employees
• Helping in the building of the corporate IT knowledge base

Skills on Resume: 

• Onboarding Support (Hard Skills)
• Technical Assistance (Hard Skills)
• System Administration (Hard Skills)
• Laptop Maintenance (Hard Skills)
• Network Installation (Hard Skills)
• Event Support (Soft Skills)
• Employee Training (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Provide effective technical support, including troubleshooting, performing diagnostics, and reporting
• Configuring and supporting Microsoft 365, Windows OS, and Office
• Log calls and liaise with external suppliers
• SharePoint Online administration
• Active Directory user and group administration 
• Deployment and support of end-user devices
• Installing and configuring hardware and software systems
• Upgrades of software and business systems 
• Mobile Device Management (Android and iOS)
• Keeping detailed Inventory records for IT assets (Laptops, Mobiles, Printers, Software licensing)
• Writing engaging user guidance and training staff on IT systems
• Develop and maintain effective procedures for new starters and leavers 
• Perform thorough IT inductions for new members of staff
• Arrange safe disposal/recycling of old equipment following WEEE regulations
• Aid the IT Technical Lead in the roll-out of new technologies and upgrades 
• Handle periodic on-call duty as well as ad-hoc requests. 

Skills on Resume: 

• Technical Support (Hard Skills)
• Microsoft Configuration (Hard Skills)
• SharePoint Administration (Hard Skills)
• Active Directory (Hard Skills)
• Device Deployment (Hard Skills)
• Inventory Management (Hard Skills)
• User Training (Soft Skills)
• IT Induction (Soft Skills)

Job Summary: 

• Reports to the Senior IT Support Engineer
• Monitor the Helpdesk system for inbound issues
• Ensure all issues are logged and documented in the Helpdesk system.
• Document the cause and resolution, then close the Helpdesk incident
• Assess issues quickly and professionally, and take steps to resolve
• Handle immediate need activities such as video conferencing setups, employee onboarding and office reconfigurations
• Install and support desktop and networked printers
• Escalate and refer unresolved issues to other team members, Level 2, or external vendors
• Maintain and enforce procedures, policies, and workflows related to IT and IT security.
• Assist in preparing computers, installing applications, testing, maintaining and supporting Macs and peripherals.
• Respond quickly to critical equipment and software issues, including on-call assignments to support productions’ weekend and late-night hours
• Oversee and monitor the general health of all Avid/Postproduction computers and peripherals, ensuring proper updates and installs are current
• Onboard and assist postproduction staff with Avid-related projects, ensuring proper credentials, passwords, and versioning are accurate for any given project.
• Build and move computers and peripherals.
• Maintain and track inventory of computers, software licenses, accounts, and peripherals.
• Adherence to and enforcement of all information security protocols

Skills on Resume: 

• Helpdesk Management (Hard Skills)
• Issue Resolution (Hard Skills)
• Printer Support (Hard Skills)
• Video Setup (Hard Skills)
• Policy Enforcement (Hard Skills)
• Inventory Tracking (Hard Skills)
• IT Security (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Monitor and respond quickly and effectively to requests received through the IT Helpdesk
• Provide technical assistance and support for all incoming IT Helpdesk requests and issues related to computer systems, applications, services, software, and hardware.
• Follow up and ensure issues have been resolved.
• Manage PC/Laptop setup and deployment for new employees with standard hardware, images, and software.
• Deliver employee orientation and training.
• Install, modify, and repair computer hardware and software, and provide support on the company email system, web/audio conferencing service, and phone system.
• Maintain an inventory of all equipment, software, and software licenses
• Maintain daily performance and monitoring

Skills on Resume: 

• Helpdesk Support (Hard Skills)
• Technical Assistance (Hard Skills)
• Issue Resolution (Hard Skills)
• Hardware Deployment (Hard Skills)
• Employee Training (Soft Skills)
• System Maintenance (Hard Skills)
• Inventory Management (Hard Skills)
• Performance Monitoring (Hard Skills)

Job Summary: 

• Provide on-site support for deployment and security remediation functions
• Gather, analyze, and report end-user support trends
• Provide desktop, application, and network application incident resolution
• Manage user installation and relocation requests
• Conduct a physical inventory of assets
• Conduct scheduled and random electronic inventories
• Assist in receiving and receipting property
• Transfer of property to other organizations
• Process computer equipment for excess and disposition
• Ensure disposal policies and procedures are employed
• Ensure every device is wiped/degaussed before site removal
• Administer and manage the encryption tools application server
• Ensure laptops are properly encrypted

Skills on Resume: 

• Security Remediation (Hard Skills)
• Data Analysis (Hard Skills)
• Incident Resolution (Hard Skills)
• User Management (Hard Skills)
• Asset Inventory (Hard Skills)
• Property Management (Hard Skills)
• Device Disposal (Hard Skills)
• Encryption Administration (Hard Skills)

Job Summary: 

• Encrypt laptops discovered without encryption
• Provide password recovery for an encrypted device
• Troubleshoot system problems and repairs
• Work with support staff for remote troubleshooting and repairs
• Assist in setting up presentation devices and Video Conference units
• Set up, ensure functionality, be available during events, and shut down video conferences
• Restart wiring closet cabling, electronics, including switches or other network devices
• Replace defective cabling, electronics and simple replacement of defective cabling, electronics, and components such as switch blades
• Assist users with mobile communication devices (mobile phones, broadband cards, Blackberrys, and laptops) with incident support tickets
• Provide Tier 1 support in the field, which includes hardware troubleshooting and OS re-install, Blackberry Exchange Server connection verification, and equipment swapping support
• Ensure IT services are rendered/tested for telework users using VPN and CITRIX services
• Provide remote support services for telework/home users
• Identify and resolve hardware incidents and service requests of a consumable part

Skills on Resume: 

• Laptop Encryption (Hard Skills)
• Password Recovery (Hard Skills)
• System Troubleshooting (Hard Skills)
• Remote Support (Hard Skills)
• Video Setup (Hard Skills)
• Network Maintenance (Hard Skills)
• Mobile Support (Hard Skills)
• Hardware Replacement (Hard Skills)

Job Summary: 

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow up and update customer status and information
• Pass on any feedback or suggestions from customers to the appropriate internal team
• Identify and suggest possible improvements to procedures

Skills on Resume: 

• Customer Support (Soft Skills)
• Remote Troubleshooting (Hard Skills)
• Problem Solving (Soft Skills)
• Issue Escalation (Soft Skills)
• Product Knowledge (Hard Skills)
• Record Management (Hard Skills)
• Customer Communication (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Install, configure, test and maintain operating systems, application software, and system management tools in a Microsoft Windows network environment.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Assist in maintaining security, backup, and redundancy strategies
• Participate in the design of information and operational support systems
• Liaise with vendors and other IT personnel for problem resolution
• Assist in ensuring the highest levels of systems and infrastructure availability
• Install new hardware and software.
• Setting up accounts for company employees with passwords and permissions.
• Monitoring a company’s systems with security is the prime objective.
• Assist in fixing network faults.

Skills on Resume: 

• System Administration (Hard Skills)
• Performance Monitoring (Hard Skills)
• Security Management (Hard Skills)
• Backup Maintenance (Hard Skills)
• Infrastructure Support (Hard Skills)
• Vendor Coordination (Soft Skills)
• Hardware Installation (Hard Skills)
• Account Management (Hard Skills)

Job Summary: 

• Managing new store opening
• Identifying business requirements on an ongoing basis and implementing solutions
• Making IT an enabler for the business and providing a competitive edge
• Monitors security compliance in accordance with IT policies and procedures.
• Servers, storage, backup, and Network devices are up and running all the time
• Regular data backup for all critical business data.
• Audit and identify software licensing gaps and work towards license compliance.
• Standardizing IT hardware and operating platforms.
• Dealing with vendors/suppliers/Contractors for hardware/software procurement, ISPs, AMCs, and Contracts
• Administering and managing network resources.

Skills on Resume: 

• Project Management (Soft Skills)
• Business Analysis (Hard Skills)
• Security Compliance (Hard Skills)
• Network Administration (Hard Skills)
• Data Backup (Hard Skills)
• License Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• Hardware Standardization (Hard Skills)

Job Summary: 

• Installation of Servers, PCs, laptops, printers and other networking devices.
• Administering and managing DNS, DHCP and FTP Servers in the office network infrastructure with Windows 2012 and 2016 servers.
• Administering knowledge on Watch Guard/Cisco/SonicWALL firewall systems.
• Administering and managing Avaya PABX System, Contact Center Applications and IP Phones
• Providing online and onsite support for business users
• Managing new store opening
• Managing internet lines, leased lines, and telephone lines with the ISP
• Micros and Embed administration and functional support
• Support the IT wing to resolve the Software, hardware,/Communication problems and defects.
• Rendering expertise in network infrastructure and TCP/IP, network documentation, and architecture diagram formulation
• Worked on Firewall, router, Windows 2016, cloud concepts, MPLS, IP technology, Fidelios Material control and Micros 3700 or 9700

Skills on Resume: 

• Server Installation (Hard Skills)
• Network Administration (Hard Skills)
• Firewall Management (Hard Skills)
• PABX Administration (Hard Skills)
• User Support (Soft Skills)
• Store Management (Soft Skills)
• ISP Coordination (Soft Skills)
• System Troubleshooting (Hard Skills)

Job Summary: 

• Deliver excellent customer service and satisfaction
• Provide a high level of troubleshooting for laptops, printers, networking infrastructure, video conferencing and network issues
• Clear and concise communication and ticketing
• Work with Finance to manage the local IT budget
• Onboarding ustwobies with computers and basic IT training
• Off-boarding users from access rights and hardware
• Maintain meeting rooms, A/V, and events A/V, including client needs.
• Build and maintain relationships with local suppliers, including the procurement of hardware and services, including deals/contracts
• Maintaining the ustwo infrastructure and networks in collaboration with the rest of the IT team.
• Proactively monitoring and improving with security in mind
• Device management for MacOS/iOS/Android using MDM solutions (Meraki, Google MDM, and JAMF Pro )
• Build relationships across the business to encourage best security practices

Skills on Resume: 

• Customer Service (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Clear Communication (Soft Skills)
• Budget Management (Hard Skills)
• User Onboarding (Hard Skills)
• AV Maintenance (Hard Skills)
• Supplier Management (Soft Skills)
• Security Monitoring (Hard Skills)

Job Summary: 

• Provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on the site. 
• Work closely with the business and fellow engineers to implement changes and/or additions to the site’s technology infrastructure to support changing business and IT requirements.
• Supervision and day-to-day management of a team of IT technicians, including managing workloads of the team and reporting back to the IT manager and regional IT management
• Review, revision, and execution of change management requests.
• Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly.
• Perform random site audits on technical infrastructure to ensure adherence to the latest company IT and Health and Safety guidelines.
• Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and company standards.
• Act as a single point of contact for projects.
• Provide technical support/input to site and team projects and initiatives.
• Keep key stakeholders informed of the progress of projects and maintain project documentation.
• Provide a sanity check and technical execution of projects.
• Carry out ad-hoc requests, supporting a wide customer base.

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Team Leadership (Soft Skills)
• Change Management (Hard Skills)
• Continuous Improvement (Soft Skills)
• Technical Auditing (Hard Skills)
• Vendor Coordination (Soft Skills)
• Project Support (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

Skills on Resume: 

• Technical Troubleshooting (Hard Skills)
• Network Configuration (Hard Skills)
• Customer Communication (Soft Skills)
• Issue Tracking (Hard Skills)
• Problem Diagnosis (Hard Skills)
• Issue Escalation (Soft Skills)
• Knowledge Documentation (Hard Skills)
• Time Management (Soft Skills)

Job Summary: 

• Provide comprehensive end-user support to facilitate smooth IT services.
• Receive, log, and respond appropriately to requests through the ticketing system, email, and other communication channels while liaising with all IT Support engineers.
• Provide technical support for requests relating to accounts, services, hardware, and software.
• Improve response time and target resolution time.
• Improve the knowledge management process and keep the knowledge base up to date.
• Improve existing IT how-tos and end-user manuals (processes, policies, procedures, guidelines).
• Improve customer satisfaction.
• Continuously work to improve the quality of service.

Skills on Resume: 

• End-User Support (Hard Skills)
• Ticket Management (Hard Skills)
• Technical Assistance (Hard Skills)
• Response Optimization (Soft Skills)
• Knowledge Management (Hard Skills)
• Documentation Improvement (Hard Skills)
• Customer Satisfaction (Soft Skills)
• Service Quality (Soft Skills)

Job Summary: 

• End-user desktop, laptop, phone, and software support, including remote users
• Imaging and deployment of computer equipment.
• Manages and creates user accounts for onboarding and off-boarding users and IT orientation for new hires
• Video and teleconference support
• Works with network administrators and application support staff to ensure user management, customer service, and proper troubleshooting. 
• Keeps desktop OS and desktop software up to date.
• Coordinates printer setup and repairs.
• Contact vendors and contractors.
• Manage the repair process of those vendors. 
• Assists with end-user device security functions that may include anti-virus and malware protection.
• Assists in infrastructure projects that may include VoIP deployments, network upgrades, server upgrades, email system upgrades, and application deployments.
• Respond to, escalate/reassign, and close helpdesk tickets
• Works on routine assignments per written procedures, where the ability to recognize deviation from accepted practice
• Works under close supervision from a supervisor or senior personnel.

Skills on Resume: 

• Technical Support (Hard Skills)
• Device Deployment (Hard Skills)
• User Management (Hard Skills)
• Video Support (Hard Skills)
• Software Maintenance (Hard Skills)
• Vendor Coordination (Soft Skills)
• Device Security (Hard Skills)
• Helpdesk Management (Hard Skills)

Job Summary: 

• Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded
• Ensure strict adherence to SLA when dealing with customer tickets/calls
• Installing, configuring and troubleshooting of IT-related software and hardware.
• Highlight any anomalies on the customer sites, raise a service ticket and escalate using the correct escalation procedures
• Perform routine day-to-day system security checks and backups and produce status reports
• Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times
• Work with other technical staff to ensure connectivity and compatibility between systems
• Record and maintain hardware and software inventories, site and/or server licensing, and user access and security
• Provide technical training to customers, systems administration and end users
• Maintain confidentiality with regard to the information being processed, stored, or accessed.

Skills on Resume: 

• Ticket Management (Hard Skills)
• SLA Compliance (Soft Skills)
• System Troubleshooting (Hard Skills)
• Issue Escalation (Soft Skills)
• Security Monitoring (Hard Skills)
• Technical Support (Hard Skills)
• Inventory Management (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Troubleshooting IT Asset-related issues resolves the same.
• Maintaining, installing Operating Systems, desktop/Office Automation software
• Updating of Business application software through upgrades provided by TPL, other services, such as relocation of Systems, adding/removing accessories, attachment or other devices, peripheral
• Installing, reloading, reconfiguration, updating of any desktop client machine for office automation software, e-mail under Exchange environment, Internet Explorer, Intranet, Internet, etc.
• Maintain and update the document for the Local Zone inventory.
• Update local zone network diagrams with relevant details.
• Provide primary support for Video surveillance or CCTV cameras and related systems.
• Perform the daily monitoring of the Data Centers' physical infrastructure and submit a report to TPL IT.

Skills on Resume: 

• Asset Management (Hard Skills)
• System Installation (Hard Skills)
• Software Upgrades (Hard Skills)
• Desktop Configuration (Hard Skills)
• Inventory Documentation (Hard Skills)
• Network Diagramming (Hard Skills)
• CCTV Support (Hard Skills)
• Data Monitoring (Hard Skills)

Job Summary: 

• Research and identify solutions to software and hardware issues  
• Diagnose and troubleshoot technical issues, including account setup, Bio Metric Access Administration, Network configuration, and Server Administration.  
• Ask users targeted questions to quickly understand the root of the problem  
• Track Server, Firewall, and Computer system issues through to resolution, within agreed time limits  
• Maintaining and administering computer networks and related computing environments, including systems software, applications software, hardware, and configurations.  
• Performing disaster recovery operations and data backups
• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.  
• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.  
• Replacing faulty network hardware components
• Maintaining, configuring, and monitoring virus protection software and email applications.  
• Monitoring network performance to determine if adjustments need to be made.  
• Operating master consoles to monitor the performance of networks and computer systems.  
• Designing, configuring and testing networking software, computer hardware, and operating system software.  

Skills on Resume: 

• Technical Troubleshooting (Hard Skills)
• Network Administration (Hard Skills)
• Server Management (Hard Skills)
• Account Administration (Hard Skills)
• Data Backup (Hard Skills)
• Network Security (Hard Skills)
• Hardware Replacement (Hard Skills)
• System Monitoring (Hard Skills)

Job Summary: 

• Provide expert-level hardware, software, network, and server support for mostly Windows and some Mac devices
• Manage the IT Support queue
• Enhance and day-to-day manage IT Support-owned systems
• Recommend and manage the implementation of new solutions to improve the ICE IT environment
• Provision and manage access for all end-user computing resources
• Manage Apple, Android, and other mobile devices
• Manage the IT purchasing workflow
• Maintain virtual server environments
• Maintain trading floor and broker desk technology, including turret phones, tablet computers, wireless networking, proprietary tools, and data display support
• Take full ownership of complex issues and act as an escalation point for the global IT Support team

Skills on Resume: 

• Hardware Support (Hard Skills)
• System Administration (Hard Skills)
• Queue Management (Soft Skills)
• Solution Implementation (Hard Skills)
• Access Provisioning (Hard Skills)
• Mobile Management (Hard Skills)
• Server Maintenance (Hard Skills)
• Issue Escalation (Soft Skills)

Job Summary: 

• Work on support issues both internally and on-site
• Complete assigned project tasks based on the assessment of the Support Services Supervisor.
• Manage support tickets that come in via phone, email, or customer portal.
• Monitor/manage system alerts and notifications, and respond accordingly through service tickets.
• Support technical issues involving Microsoft's core business applications and operating systems.
• Support of disaster recovery solutions.
• Install and configure workstations.
• Configure users in a Microsoft Domain Environment.
• Provide basic technical support at the network level WAN and LAN connectivity, routers, firewalls, and security.
• Perform basic remote access solution implementation and support VPN and Terminal Services.
• Install and configure a variety of Line of Business Applications.
• Support network printing and network printing issues.
• Work with the Support Services Supervisor to ensure requests are routed to the proper resource to be resolved quickly and efficiently.

Skills on Resume: 

• Technical Support (Hard Skills)
• Ticket Management (Hard Skills)
• System Monitoring (Hard Skills)
• Microsoft Administration (Hard Skills)
• Disaster Recovery (Hard Skills)
• Network Configuration (Hard Skills)
• VPN Support (Hard Skills)
• Workstation Installation (Hard Skills)

Job Summary: 

• Manage, troubleshoot, resolve, and escalate requests to maintain high SLAs for resolution and response time
• Communicate complex technologies and systems in the form of notes, manuals, and walkthroughs for users with a range of technical experience
• Use ticket trends to conceptualize and implement solutions that decrease the total number of incoming support tickets
• Work cross-functionally to understand other teams' needs and collaborate with key stakeholders to engineer tools to meet those needs
• Think big picture when it comes to supporting roughly 2,000 iOS, 600 macOS, 1,100 ChromeOS, and 100 Windows devices
• Efficiently manage time to balance day-to-day tasks with long-term projects
• Initiate project inception research and testing, and then connect with peers and senior team members to conceptualize and review the work
• Participate in a seven-day on-call rotation for after-hours support

Skills on Resume: 

• System Maintenance (Hard Skills)
• Equipment Inspection (Hard Skills)
• Cross Collaboration (Soft Skills)
• Troubleshooting Support (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Process Understanding (Soft Skills)
• Incident Management (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Support internal clients (locations across Europe)
• Maintain and update systems periodically by vendors, compliance, or lifecycle management
• Check the technical conditions of IT equipment
• Establish good relationships with members of 2nd and 3rd line support groups to support knowledge capture activities and to drive complex customer issues requiring cross-functional effort to resolution
• Seeking support from colleagues to grow troubleshooting skills
• Actively participate in information and knowledge sharing within the team
• Work towards acquiring an understanding of procedures and of the technical landscape
• Manage third-party incident management through to resolution

Skills on Resume: 

• System Maintenance (Hard Skills)
• Equipment Inspection (Hard Skills)
• Cross Collaboration (Soft Skills)
• Troubleshooting Support (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Process Understanding (Soft Skills)
• Incident Management (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Provide comprehensive technical support to Amazon Corporate employees
• Provide end-user, Windows/Mac/Linux OS deployment and support
• Acquire and maintain current knowledge of relevant IT policies to provide technically accurate solutions to users.
• Perform hardware procurement and asset management
• Troubleshoot/support LAN and on-site servers via tickets, alerts and change management
• Handle to completion requests and technical project work
• Provide on-call support for Sev1 and Sev2 incidents
• Attend daily stand-up meetings, sprint planning meetings, and sprint retrospective meetings.
• Monitor daily operational processes and take corrective action.
• Monitor and work on the ticket queue using the ITSM too.

Skills on Resume: 

• Technical Support (Hard Skills)
• OS Deployment (Hard Skills)
• Policy Compliance (Hard Skills)
• Asset Management (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Project Execution (Hard Skills)
• On-Call Support (Hard Skills)
• Operational Monitoring (Hard Skills)

Job Summary: 

• Providing excellent customer service in assisting global users
• Responding promptly to service issues and requests
• Capturing all pertinent information for seamless transition to the next team
• Providing technical support across the company
• Managing vulnerability notifications, termination notifications and other such high-priority action items, escalation according to the escalation matrix
• Perform a handover at the end of the day to review current requests with the next online team
• Engage, triage, and resolve executive-related support issues due to the growth and increased presence in that office.
• Communicating clearly, comfortably, and politely to technical and non-technical colleagues
• Contributing to and updating IT-related documentation, training material, web pages, and assets

Skills on Resume: 

• Customer Service (Soft Skills)
• Issue Response (Hard Skills)
• Information Handover (Soft Skills)
• Technical Support (Hard Skills)
• Incident Escalation (Hard Skills)
• Team Coordination (Soft Skills)
• Executive Support (Hard Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Maintain the current equipment (Cisco routers/Switches/ASA/Mobility/Unified Communications/Data Center).
• Remote lab setup, support, and troubleshooting for classes/customers.
• Securing the network by enforcing policies and access restrictions.
• Be responsible for providing technical support and ensuring the lab infrastructure is well integrated, properly configured, tested, secured and available for service at all times.
• Optimizing network performance to improve the customer experience.
• Constantly updates job knowledge by reading the latest publications posted by the vendors, attending training and acquiring certifications.
• Reporting of daily network operations and activities.
• Hardware procurement and asset management
• Creating and maintaining documentation
• Mentoring and handling escalations from junior technicians

Skills on Resume: 

• Network Maintenance (Hard Skills)
• Remote Support (Hard Skills)
• Network Security (Hard Skills)
• Infrastructure Management (Hard Skills)
• Performance Optimization (Hard Skills)
• Knowledge Development (Soft Skills)
• Asset Management (Hard Skills)
• Team Mentoring (Soft Skills)

Job Summary: 

• Provide remote or in-person support for desktops, laptops, printers, peripherals and other computer-related devices
• Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents and requests
• Troubleshoot and resolve system hardware and software problems
• Maintain standards of information security, both physically and technically
• Participate in ongoing maintenance of process improvements, ticket reconciliation, team cross-training and education
• Creation/maintenance of user accounts
• Hardware provisioning and refreshing
• Maintain and proactively improve the IT infrastructure of the company to avoid disruptions to operations.
• Set up and configure new and rebuilt desktops and laptops.

Skills on Resume: 

• Technical Support (Hard Skills)
• Incident Management (Hard Skills)
• System Troubleshooting (Hard Skills)
• Information Security (Hard Skills)
• Process Improvement (Soft Skills)
• Account Management (Hard Skills)
• Hardware Provisioning (Hard Skills)
• Infrastructure Maintenance (Hard Skills)

Job Summary: 

• Operate, administer and extend a 500 live server platform, built with state-of-the-art and low-latency technologies, connected to more than 40 Trading Venues, and processing orders per day and a vast amount of financial information in real time
• Provide timely resolution of highly technical and specific user issues and requests
• Monitor performances, fine-tune processes, and manage capacity planning to be consistent with the low-latency expectation
• Manage high-performing in-house order routing, feed handlers, pre-trade checks and trade reporting services
• Provide support to traders operating various strategies on a wide range of assets
• Work closely with exchanges and trading Venues to manage the implementation of new services
• Implement new market access solutions for business initiatives.
• Set up, configure, and support Cisco or Juniper firewalls and routers in an enterprise-level environment/ISP

Skills on Resume: 

• Server Administration (Hard Skills)
• Issue Resolution (Hard Skills)
• Performance Monitoring (Hard Skills)
• Process Optimization (Hard Skills)
• Trader Support (Soft Skills)
• Vendor Coordination (Soft Skills)
• Market Integration (Hard Skills)
• Network Configuration (Hard Skills)

Job Summary: 

• Provide 1st level and 2nd level Support to end-users on-site or via Email, Phone and Helpdesk System.
• Involved in and report to the Project Manager for IT Projects.
• Resolve support requests in a professional manner related to Hardware and Software technical issues arising from Windows PC/Server, Enterprise Applications, Point of Sales Hardware and Applications, Printers and Networking.
• Assure users are provided efficient and timely support, ensuring that user expectations are met or exceeded.
• Regular updates for follow-up actions and problem status escalation to the next level
• Observe and adhere to ITD standard operating procedures for best practices on the delivery of services to users.
• Work with the IT Operations Manager to provide feedback and/or improve processes.
• Assist in creating training materials about computer troubleshooting and usage

Skills on Resume: 

• Technical Support (Hard Skills)
• Project Coordination (Soft Skills)
• Issue Resolution (Hard Skills)
• Customer Service (Soft Skills)
• Problem Escalation (Soft Skills)
• Process Adherence (Hard Skills)
• Feedback Improvement (Soft Skills)
• User Training (Soft Skills)

Job Summary: 

• Keeping CM’s core IT systems running efficiently
• Be responsible for cybersecurity, recommending best practices, and implementing departmental policies
• Development and deployment of appropriate domain group policies
• Ensures IT helpdesk requests are responded to and dealt with effectively
• Backups, archiving, and disaster recovery
• Be responsible for boardroom and meeting room AV connectivity
• Provision equipment, services, and software for employees on/off-boarding using automation
• Monitor and maintain corporate network devices, conference room devices.

Skills on Resume: 

• System Maintenance (Hard Skills)
• Cybersecurity Management (Hard Skills)
• Policy Development (Hard Skills)
• Helpdesk Management (Hard Skills)
• Data Backup (Hard Skills)
• AV Support (Hard Skills)
• Equipment Provisioning (Hard Skills)
• Network Monitoring (Hard Skills)

Job Summary: 

• Handle a variety of technical needs and functions about end-user support and internal IT issues.
• Manage asset procurement, system onboarding, and streamlining the employee lifecycle.
• Support back office technologies with Google Workspace and other supporting platforms.
• Think holistically by putting the customer first for a given problem or need.
• Create and maintain technical department references, including articles, process diagrams, documents, spreadsheets, and checklists.
• Troubleshoot, isolate, and remediate technical issues to resolution.
• Assist, manage, and support general IT needs and requests critical to the operations.
• Engage and partner with internal teams to improve automation.
• Monitor and respond to IT-related helpdesk requests in a fast and timely manner.
• Innovate and enjoy solving complex technical problems creatively

Skills on Resume: 

• End-User Support (Hard Skills)
• Asset Management (Hard Skills)
• Workspace Administration (Hard Skills)
• Customer Focus (Soft Skills)
• Documentation Management (Hard Skills)
• Issue Resolution (Hard Skills)
• Process Automation (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Manage the daily influx of technical support-related incidents in accordance with Service Level Agreements (SLA).
• Work with internal Development and Account Management to identify issues and drive these issues to resolution within given SLA constraints.
• Establish/implement Technical Support productivity standards that ensure the delivery of best-in-class service to the customers.
• Handle escalated issues to ensure they are resolved or worked to the customer’s satisfaction.
• Review and report on a daily, weekly, and/or monthly basis on statistics and trends.
• Establish Technical Support best practices
• Manage verbal and written communication with regard to customer-related support incidents submitted via phone, email or customer portal.
• Make initial contact with customers and establish communication to perform technical troubleshooting. 
• Engage senior technical personnel when critical problems arise and development resources
• Support requests for various services, including operational readiness of new system functionality being deployed.
• Effectively use established monitoring tools to proactively submit support and/or maintenance-related incidents on the customer’s behalf.

Skills on Resume: 

• Incident Management (Hard Skills)
• Issue Resolution (Hard Skills)
• Service Standards (Soft Skills)
• Escalation Handling (Soft Skills)
• Data Reporting (Hard Skills)
• Best Practices (Soft Skills)
• Customer Communication (Soft Skills)
• Technical Troubleshooting (Hard Skills)

Job Summary: 

• Provide IT Support to end users across the business
• Provide hardware and software support for users and maintenance for their computers
• Maintenance of IT-dependent mechanical systems (warehouse machinery, printers, etc.)
• Monitoring the performance of warehouse systems
• Monitoring the ticketing system to provide timely support
• IT asset tracking and management, including procurement of end-user equipment
• Management of users, computers, and groups in Active Directory
• Management of users and groups in Office 365
• Management of users and groups in email and storage systems.

Skills on Resume: 

• IT Support (Hard Skills)
• Hardware Maintenance (Hard Skills)
• System Monitoring (Hard Skills)
• Ticket Management (Hard Skills)
• Asset Tracking (Hard Skills)
• Active Directory (Hard Skills)
• Office Administration (Hard Skills)
• Email Management (Hard Skills)

Job Summary: 

• Use Analytical fault finding to diagnose and resolve technical issues on Networks and Servers
• Support and maintain MS Server/Desktops and other Microsoft Server products, e.g., Exchange, SQL, etc
• Perform Office 365 migration and administration
• Repair server, storage, and endpoint systems
• Communicate information to technical and non-technical users
• Successfully migrated/fully installed servers and PCs on customer sites
• Attend sales calls with a salesman acting as a pre-sales technical specialist
• Provide on-site data center support for servers, networking, and telecom equipment.
• Provide firm-wide monitoring of critical systems and determine escalation.

Skills on Resume: 

• Network Troubleshooting (Hard Skills)
• Server Maintenance (Hard Skills)
• Office Migration (Hard Skills)
• Hardware Repair (Hard Skills)
• Customer Communication (Soft Skills)
• System Installation (Hard Skills)
• Pre-Sales Support (Soft Skills)
• Data Center Support (Hard Skills)

Job Summary: 

• Support Supply and Industry ERP application for South East Asia
• Monitor and improve the application stability and data quality (Control Tower, DQM, ticket management)
• Analysis of the root cause of system bugs
• Provide solutions based on business needs/system bugs
• Involved in Non-Regret-Test of new version releases
• Communicate and collaborate with other IT teams in China and all over the world
• Analyze and report monthly IT performance, plan actions for improvement
• Escalate critical issues and roadblocks to the next tier of Support.
• Provide troubleshooting and debugging of the production application and general network troubleshooting

Skills on Resume: 

• ERP Support (Hard Skills)
• Application Monitoring (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Bug Resolution (Hard Skills)
• System Testing (Hard Skills)
• Global Collaboration (Soft Skills)
• Performance Reporting (Hard Skills)
• Issue Escalation (Soft Skills)

Job Summary: 

• Provide technical services, including system analysis and design, application testing, implementation, and technical application support
• Provide application configuration and maintenance on operations-facing systems by becoming an expert on the use of all aspects of the systems
• Delivering support to users and investigating and resolving application errors, data discrepancies, and queries
• Make root cause analysis for errors, create bug reports, and work closely with software engineers to fix the issues
• Monitor the progress of requests for support and ensure users and other interested parties are kept informed
• Compile the necessary reports and level of management information to ensure best-in-class service and support.
• Liaise, train, and manage third-party deployment vendors to ensure knowledge transfer and the success of POS deployment
• Order/Logistics/Asset Management of Oracle POS/IT equipment for deployment
• Plan for changes and address system incidents and problems related to the project and deployment
• Creation of project support technical documentation, including recurring issues and processes

Skills on Resume: 

• System Analysis (Hard Skills)
• Application Maintenance (Hard Skills)
• Error Resolution (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Progress Monitoring (Soft Skills)
• Vendor Management (Soft Skills)
• Asset Management (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Be responsible for day-to-day customer support and administration of cloud services
• Work within a support team covering 24/7 cloud operations
• Respond to customer service issues using email, phone, and web conference
• Provide incident management, follow up with problem resolution, and regular communication with customers on open cases
• Perform the operational support, maintenance and optimization of hardware, software and network communication links of the cloud infrastructure
• Coordinate with vendors where cloud and virtualization-specific issues need to be escalated
• Provide advice and information to customers regarding general cloud infrastructure as service offerings and best practices
• Produce reports for customers on cloud utilization, service uptime and incidents

Skills on Resume: 

• Cloud Administration (Hard Skills)
• Incident Management (Hard Skills)
• Customer Communication (Soft Skills)
• Infrastructure Maintenance (Hard Skills)
• Vendor Coordination (Soft Skills)
• Cloud Optimization (Hard Skills)
• Service Reporting (Hard Skills)
• Technical Support (Hard Skills)

Job Summary: 

• Troubleshooting difficult IT problems without SOPs
• Planning and coordinating CMs and CM templates.
• Collaborating with internal teams or vendors to execute projects.
• Leading continuous improvement efforts.
• Auditing the quality of work performed and providing constructive feedback
• Automating manual tasks, creating/improving small tools that help make team operations more efficient.
• Serving as the first point of escalation.
• Participating in hiring, training, and development of others.

Skills on Resume: 

• Problem Solving (Soft Skills)
• Project Coordination (Soft Skills)
• Team Collaboration (Soft Skills)
• Process Improvement (Soft Skills)
• Quality Auditing (Hard Skills)
• Task Automation (Hard Skills)
• Issue Escalation (Soft Skills)
• Team Development (Soft Skills)

Job Summary: 

• Resolving user-reported issues when they arise within the Service Level Agreement (SLA) timeframes.
• Running and maintaining the in-house user research labs, ensuring all IT equipment is fully functioning and kept up to date and in line with the latest technologies.
• Managing the IT activities associated with onboarding and offboarding new starters and leavers.
• Ongoing maintenance work and proactive testing of equipment and processes.
• Working effectively with any third-party IT providers.
• Keeping all existing IT processes documented and up to date, as well as creating new documentation
• Supporting the Foolproof IT team on larger IT projects.
• Providing out-of-hours IT support at events hosted.

Skills on Resume: 

• Issue Resolution (Hard Skills)
• Lab Maintenance (Hard Skills)
• Onboarding Management (Hard Skills)
• Equipment Testing (Hard Skills)
• Vendor Coordination (Soft Skills)
• Process Documentation (Hard Skills)
• Project Support (Soft Skills)
• Event Support (Hard Skills)

Job Summary: 

• Provide comprehensive technical support to Amazon employees worldwide
• Research, respond and resolve inquiries via ticketing system, live chat, Phone, and email, all promptly, in accordance with organizational standards
• Diagnose and troubleshoot end user computing problems, including analyzing the problem, identifying appropriate resources, testing proposed fixes, and following up to ensure the problem has been resolved
• Create and submit detailed ticket logs documenting customer interactions that are accurate, thorough and timely
• Manage a fluctuating case count of trouble tickets
• Acquire and maintain knowledge of relevant policies to provide technically accurate solutions to users
• Provide on-call support for Sev 1 and Sev 2 incidents, whether for a site or across multiple sites/regions
• Follow, update and create standard operating procedures (SOPs) to improve the team’s knowledge management
• Assist with coaching and developing talent at the role level
• Liaise with vendors for all steps of the procurement process

Skills on Resume: 

• Technical Support (Hard Skills)
• Problem Diagnosis (Hard Skills)
• Ticket Management (Hard Skills)
• Policy Compliance (Hard Skills)
• On-Call Support (Hard Skills)
• SOP Management (Hard Skills)
• Team Coaching (Soft Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Manage all end-user requests for the London office
• Assist the Help Desk team with incidents and request tickets from all offices
• Meet call metrics and service levels goals assigned to the Help Desk Team
• Meet ticket metrics and service levels goals assigned to the Help Desk Team
• Provide computer troubleshooting/problem resolution support to remote users
• Assist with audio-video and conference room setup and support
• Coordinate and/or the setup of data services, as well as phone, computer, and printer installation
• Coordinate the planning, implementation, and maintenance of all information technology products
• Coordinate and/or execute the setup of network connectivity (LAN or WLAN)
• Assist in process and documentation improvements
• Provide technology usage training to employees
• Assist with both domestic and international IT initiatives
• Participates in a rotating on-call coverage

Skills on Resume: 

• Request Management (Hard Skills)
• Incident Resolution (Hard Skills)
• Remote Support (Hard Skills)
• AV Support (Hard Skills)
• Network Setup (Hard Skills)
• Process Improvement (Soft Skills)
• Employee Training (Soft Skills)
• On-Call Support (Hard Skills)

Job Summary: 

• Identify, diagnose and resolve issues in computer hardware and software
• Providing general desktop support
• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
• Be responsible for meeting specified service level standards.
• Escalate more complex problems to the appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
• Delegate IT support tasks, provide training and advice to more junior team members.
• Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
• Participate on global and regional project teams.
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
• Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
• Establish and maintain effective working relationships with co-workers, managers and clients.

Skills on Resume: 

• Issue Resolution (Hard Skills)
• Desktop Support (Hard Skills)
• Service Compliance (Soft Skills)
• Problem Escalation (Soft Skills)
• Team Mentoring (Soft Skills)
• Documentation Management (Hard Skills)
• Policy Adherence (Hard Skills)
• Project Participation (Soft Skills)

Job Summary: 

• Resolve IT Support incidents and service requests from Chimers, including troubleshooting hardware, software, and network issues
• Support the Mac, Windows, and ChromeOS operating systems
• Be a documentation champion, crafting and refining processes as Chime scales
• Serve as a mentor to junior team members, lead training sessions and compile runbooks
• Support AV systems and help host complex meetings and events
• Maintain inventory systems, order and provision hardware and software to new joiners and perform regular audits
• Serve as a liaison to other departments and further cross-departmental initiatives
• Deploy and maintain a hybrid environment of Windows and Mac computers.
• Help to ensure the stability and security of the devices deployed
• Create and maintain IT best practices within Orchard to ensure the team as the company grows.

Skills on Resume: 

• Technical Troubleshooting (Hard Skills)
• OS Support (Hard Skills)
• Process Documentation (Hard Skills)
• Team Mentoring (Soft Skills)
• AV Support (Hard Skills)
• Inventory Management (Hard Skills)
• Cross Collaboration (Soft Skills)
• Device Security (Hard Skills)

Job Summary: 

• Taking ownership of logged customer issues and ensuring that a solution is delivered
• Troubleshoot system, desktop/laptop and mobile problems, researching, diagnosing and solving hardware and software incidents
• Respond to logged support calls within service level targets and timely escalation of unresolved issues to appropriate internal teams
• Build new or replacement laptops/desktops for employees
• Provide end-user support for a wide range of IT-related problems/concerns
• Windows Server and Network Administration, including system backup
• Document technical knowledge in procedures, forms, etc.
• Assist in the ongoing maintenance of Macs, PCs, and Linux machines
• Ongoing administration of technical inventory and license management
• Provide support for audio/visual equipment within the office

Skills on Resume: 

• Issue Ownership (Soft Skills)
• System Troubleshooting (Hard Skills)
• Incident Escalation (Soft Skills)
• Device Setup (Hard Skills)
• End-User Support (Hard Skills)
• Network Administration (Hard Skills)
• Knowledge Documentation (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Provide L1 and L2 Technical support to internal stakeholders.
• Respond to incoming calls and e-mails regarding information technology problems.
• Perform hands-on fixes at the desktop and O365 level.
• Installing hardware and configuring systems and applications (re-imaging devices).
• Perform basic network administration tasks.
• Communicate with third-party support.
• Diagnose and perform on-site installations, repairs, maintenance, and tasks.
• Ensure all deadlines for clients are achieved and all work is completed on time and within agreed budgets
• Work with clients on major IT support issues received through the support desk

Skills on Resume: 

• Technical Support (Hard Skills)
• Issue Resolution (Hard Skills)
• System Configuration (Hard Skills)
• Network Administration (Hard Skills)
• Vendor Communication (Soft Skills)
• Hardware Maintenance (Hard Skills)
• Time Management (Soft Skills)
• Client Support (Soft Skills)

Job Summary: 

• Maintaining the office hardware landscape, including device and license management
• Deploying new hardware, software, and accounts to the employees
• Monitor and manage cloud service usage on a global scale
• Manage vendors and service providers
• Communicate with technical service providers (like internet and telephone providers)
• Help transform the IT Support department by implementing automation and new workflows
• Contributing to ongoing system and process documentation efforts
• Carrying out preventive maintenance every quarter
• Conduct testing on all devices and systems

Skills on Resume: 

• Hardware Management (Hard Skills)
• Account Deployment (Hard Skills)
• Cloud Monitoring (Hard Skills)
• Vendor Management (Soft Skills)
• Service Coordination (Soft Skills)
• Process Automation (Hard Skills)
• System Documentation (Hard Skills)
• Preventive Maintenance (Hard Skills)

Job Summary: 

• Executing a variety of routine technical SOPs (Standard Operating Procedures) on hardware, operating systems, or enterprise application software
• Use the knowledge to determine which procedure to resolve the issue
• Determine the most appropriate procedure to follow in each case.
• Document the actions in a task tracking system or in team notes, especially when a deviation from the standard practice could improve a procedure.
• Escalate when situations require significant deviation from SOPs or when issues appear risky or difficult.
• Understand the workflows involved in the software and hardware that are installed, configured, and/or decommissioned
• Help with the training of new team members, and assist them when they encounter unexpected situations.
• Track and follow up on existing defects with the Vendors for final closure procedures.

Skills on Resume: 

• SOP Execution (Hard Skills)
• Procedure Selection (Hard Skills)
• Task Documentation (Hard Skills)
• Issue Escalation (Soft Skills)
• Workflow Understanding (Hard Skills)
• Team Training (Soft Skills)
• Vendor Coordination (Soft Skills)
• Defect Tracking (Hard Skills)

Job Summary: 

• Manage and monitor Azure-hosted servers to ensure the smooth running of Remote Access applications
• Propose and implement a set of server automation monitoring tools
• Install and configure new versions of applications, including monthly Sunday updates (typically 1-2 hours work with a full day off as compensation)
• Work with the L2 Support team to troubleshoot current incidents and provide a solution
• Work as L2 Support, which includes troubleshooting case submissions, diagnosing and solving software faults, setting up new accounts, and walking users through a series of actions via email or chat
• Work continuously on a task until completion, prioritize and manage many open cases at one time
• Establish a good working relationship with customers and other professionals, such as software developers
• Respond in a timely fashion to reactive or proactive incidents
• Monitor Phones, emails, and web chats for any incoming incidents

Skills on Resume: 

• Server Monitoring (Hard Skills)
• Automation Implementation (Hard Skills)
• Application Configuration (Hard Skills)
• Incident Troubleshooting (Hard Skills)
• User Support (Soft Skills)
• Task Prioritization (Soft Skills)
• Customer Communication (Soft Skills)
• Incident Response (Hard Skills)

Job Summary: 

• Participate and provide inputs for setting objectives and strategies for the Emakina Group IT 
• Plan and execute the implementation of new systems and provide guidance to users 
• Oversee the technological infrastructure (servers, networks, and computer systems) in the organization to ensure optimal performance 
• Monitor changes or advancements in technology to discover ways the company can gain a competitive advantage 
• Analyze the costs, value, and risks of information technology to advise management and suggest actions 
• Network engineering and troubleshooting, data cabling, and systems administration in a variety of software and hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Interact with management and staff to provide analytical and technical assistance for the continuous improvement of IT solutions.
• Maintain or create policies, procedures, and processes.
• Identify root causes of operational issues and process inefficiencies.

Skills on Resume: 

• IT Strategy (Soft Skills)
• System Implementation (Hard Skills)
• Infrastructure Management (Hard Skills)
• Technology Advancement (Soft Skills)
• Risk Analysis (Hard Skills)
• Network Engineering (Hard Skills)
• Process Improvement (Soft Skills)
• Policy Development (Hard Skills)

Job Summary: 

• Provide second and third-level support to the employees for all IT-related concerns, which includes supporting and troubleshooting technologies
• Provide IT support for different time zones to accommodate the ZoomInfo office locations.
• Prepare, repair, and deploy desktop computers, other office equipment
• Manage, monitor, and troubleshoot daily batch and backup processes
• Help with the planning and deployment of new and upgraded products
• Help to seek out and implement ways to make a system or process more efficient
• Provide support remotely, via the telephone, and by attending the customer site.
• Work closely with customers to understand their needs
• Installations and configurations of software, hardware, networks, and applications.
• Manage communications from client-facing technical support teams as well as internal operations teams.
• Transition application issues to the engineering team and open and follow up with support tickets

Skills on Resume: 

• Technical Support (Hard Skills)
• System Troubleshooting (Hard Skills)
• Hardware Deployment (Hard Skills)
• Backup Management (Hard Skills)
• Process Improvement (Soft Skills)
• Remote Assistance (Hard Skills)
• Customer Communication (Soft Skills)
• Software Installation (Hard Skills)

Job Summary: 

• Support the interfaces to public address (PA) systems and AODBs (airport operational databases)
• Troubleshoot problems with networks and interfaces to PA systems and AODBs (FTP, webservices, SOAP, REST, CSV, TCP)
• Develop and update customer software configurations
• Manage and update internal and external technical documentation
• Manage internal hardware and software (Office 365, Exact Online, cloud storage, database servers)
• Ensure positive relationships are built and maintained with all involved parties (business, team, suppliers)
• Share the needs of the community with the suppliers and other supporting services
• Ensure that knowledge and experience is well documented and shared with colleagues
• Roles and responsibilities by ITIL processes and the Roles Responsibilities Matrix (ie, RACI matrix)
• Constantly educate businesses on the value constraints of IT
• Learn and understand how to support IT equipment and systems used in the offices.
• Computer imaging, HW and SW diagnostics, and application support
• On-site and remote support of users.
• Cooperating with service desk agents and other IT and non-IT support teams.
• Basic support of local infrastructure (network, printers, facility-related systems, etc.)
• Delivering simple tasks within local and global projects.

Skills on Resume: 

• Interface Support (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Software Configuration (Hard Skills)
• Documentation Management (Hard Skills)
• System Administration (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Knowledge Sharing (Soft Skills)
• Onsite Support (Hard Skills)

Job Summary: 

• Local IT Client Support, Testing, Deployment, Maintenance, and Operations
• Supporting IT clients as well as handling planning and implementation
• Supporting local deployment of global IT projects
• Leading and supporting local projects, including configuration development
• Developing expertise and challenge to learn and use the latest technology
• Building effective relationships and communications with the business counterparts, whether internal or external
• Providing remote and on-site customer support and services.
• Participating in all product installations and the related repair and maintenance activities.
• Diagnosing and correcting difficult and intermittent hardware and software malfunctions.
• Updating technical manual and reference guides with the recent product updates and developments.
• Staying updated on the latest industry trends and developments.
• Deploying and/or supporting IT-related hardware, including workstations, printers, scanners, etc.
• Assisting in supporting all operating systems and end-user software
• Assisting in managing end-user accounts, permissions, and access rights, in accordance with company policies
• Helping with employee onboarding and other projects.

Skills on Resume: 

• Client Support (Hard Skills)
• Project Deployment (Hard Skills)
• Configuration Development (Hard Skills)
• Technology Learning (Soft Skills)
• Business Communication (Soft Skills)
• Remote Assistance (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Account Management (Hard Skills)