• Respond to incoming help desk inquiries promptly, politely, and professionally
• Work directly with users for an Office 365 rollout
• Quickly prioritizing and responding to all client calls and emails, identifying problems and providing expedient technical assistance for all computer-related issues, including servicing workstations and other equipment for users through remote support techniques.
• Diagnose and resolve technical hardware and software issues to the user's satisfaction
• Research users' questions using available information resources and advise the user on the appropriate action
• Installs new hardware and software for customers utilizing remote management tools.
• Follow standard help desk procedures, like logging all help desk interactions
• Redirect problems to appropriate resources
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests, and document resolutions
• Troubleshoot Hand Held Scanner issues
• Influencing a positive work environment that fosters team performance through own work and behavior.
• Assist in hardware rollouts

Skills: Technical Support, Help Desk, Office 365, Remote Assistance, Hardware Troubleshooting, Software Installation, Incident Management, Customer Service

• Screening incoming tickets for the Confluence platform
• Screening incoming tickets for other related platforms
• Monitor and respond to communication regarding the tickets
• Troubleshooting of basic Confluence platform issues
• Improving Confluence documentation and training materials
• Following up on pending approvals from Confluence Space stakeholders
• Assisting with status reports and roadmaps
• Assisting with scripting, development, and enhancement work of the Confluence platform

Skills: Ticket Management, Confluence Support, Issue Troubleshooting, Documentation Improvement, Stakeholder Communication, Status Reporting, Script Development, Platform Enhancement

• Provide desktop and mobile support to office and remote users.
• Act as the initial, single point of contact for Service Desk queries.
• Ensure a timely, consistent desktop build is deployed to new starters.
• Administer a cloud-hosted telephony environment.
• Administer a Mobile Device Management policy framework.
• Support the multi-functional printer devices.
• Support the audio-visual and conferencing facilities.
• Work on projects and other IT initiatives

Skills: Desktop Support, Mobile Support, Service Desk, Device Management, Cloud Telephony, Printer Support, AV Support, IT Projects

• Front-line team member for employee IT support requests.
• Follow up on requests and ensure timely completion.
• Interact daily with co-workers at all levels of the organization at various sites.
• Identify root causes and provide solutions for permanent fixes.
• New employee onboarding, including setup and employee IT orientation.
• Conduct periodic exercises such as test restore, access review, security assessment, and training.
• Develop and maintain appropriate system documentation and procedures.
• Interpret business needs into functional requirements and project specifications.
• Identify areas for improvement by defining and/or developing business processes/procedures by researching and identifying enabling systems/technologies.

Skills: IT Support, Request Management, Cross-Team Communication, Root Cause Analysis, Employee Onboarding, Security Assessment, System Documentation, Process Improvement

• Provide on-site and remote technical end-user support.
• Record, monitor, update, and respond to support requests promptly, owning each call to completion, or, by reassigning it to other areas of the department, as per the process.
• Support IT projects and manage them to completion
• Support Windows 10 and Mac OS devices, connected to the corporate network.
• Build and maintain relationships with the wider IT team.
• Support of Microsoft 365, including Teams and Exchange.
• Maintain up-to-date records of hardware inventory and manage the device lifecycle.
• Manual handling, such as taking in deliveries, unboxing, asset tagging items, and recording details in the asset register.
• Support and maintenance of AV and Video Conferencing.
• Cope in a technically complex and fast-changing environment and respond calmly and rationally to changing priorities in a deadline-driven situation.

Skills: End-User Support, Ticket Management, Project Support, Device Management, Team Collaboration, Microsoft 365, Asset Management, AV Maintenance

• Administrate common workplace IT tools
• Conduct training sessions and consult users
• Provide Helpdesk IT support for all internal IT problems, solve problems fast
• Procure, install, and maintain all workplace hardware (desktops, printers, storage, etc.)
• Build out and run internal IT infrastructure (office networking, internet uplink, videoconferencing, etc) in the growing office space and further locations
• Run internal projects with great impact and clear visibility
• Prepare software/hardware selection and tooling decisions
• Help to constantly improve the setup, processes, and tooling to provide maximum productivity to the employees

Skills: IT Administration, User Training, Helpdesk Support, Hardware Maintenance, Network Management, Project Management, Tool Selection, Process Improvement

• Respond quickly and effectively to requests received through the IT Help Desk.
• Troubleshoot and resolve technical issues, including those related to hardware/software, network, audio/visual, and telecom
• Work with 3rd Party Vendor Support to help troubleshoot systems and applications
• Monitor and troubleshoot systems and network performance using various tools
• Provide hands-on system administration support, system maintenance, and operations support.
• Assist in supporting the local area network (LAN)
• Configure and maintain IT inventory, patching, scripting, and antivirus systems
• Assist in troubleshooting audiovisual systems such as Crestron
• Provision, onboard, and train all new hires

Skills: Help Desk Support, Technical Troubleshooting, Vendor Coordination, System Monitoring, System Administration, Network Support, Inventory Management, Employee Onboarding

• Provide face-to-face support as well as over the telephone and via email
• Troubleshoot Windows PC hardware and software faults
• Administer network user rights and permissions
• Take responsibility for maintaining the IT equipment's Inventory database
• Monitor and report license status for all IT equipment
• Support MS Office 2013, 2016, O365, and Active Directory
• Install, set up, and administer Windows 10 computers in a network environment, as well as provide network support and administration
• Act as the local ‘intelligent hands’ in support of other support operations.
• Assistance with the establishment of audio and video conferences.
• Be responsible for the creation and maintenance of the desktop builds and end-user environments

Skills: User Support, Hardware Troubleshooting, Network Administration, Inventory Management, License Management, Microsoft Support, System Setup, AV Support

• First/Second line IT support for company internal users and contractors
• Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment
• Configuring, administering and updating Windows, MAC, and Linux operating systems on user devices
• Managing the user device environment using user device management tools
• Creating and managing user accounts in Okta, AD, Azure AD, O365, and other systems
• Physical network-related tasks (patching, device installation, ports assignment)
• Server and network equipment installation and maintenance, cable patching in data centers and server rooms
• Keeping inventory of IT purchases and assets, creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning
• Working closely with the facility and security teams to resolve security issues

Skills: IT Support, Device Configuration, OS Administration, Device Management, Account Administration, Network Maintenance, Server Management, Asset Management

• Constant development and improvement of the local IT infrastructure
• Replacing colleagues or direct manager during their vacations, sick leaves and other absences.
• Replacement takes place during working time, and it is not considered additional work.
• Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware
• Providing IT asset management according to internal procedures
• Providing service/system operations and regular/ad-hoc maintenance to ensure fulfillment of service availability and security requirements
• Providing accurate service/system metrics data and reporting on service/system availability, capacity and security
• Timely issues resolution, escalation to third-party suppliers and problem analysis and resolution
• Provisioning system updates and deployments according to respective internal procedures
• User request fulfillment according to established SLAs.

Skills: Infrastructure Management, System Installation, Asset Management, System Maintenance, Service Reporting, Issue Resolution, System Deployment, SLA Management

• Maintaining the office hardware landscape, including device and license management
• Confidently represent the IT Support team and provide 1st level support to production employees
• Deploying new hardware, software, and accounts to the Fresh Faces
• Monitor and manage cloud service usage
• Communicate with vendors and service providers
• Liaise with technical service providers 
• Helping to transform the IT Support department by automating processes
• Contributing to ongoing system and process documentation efforts
• Be the first point of contact for IT tech issues on the production line or stock management system
• Install, configure, update, and maintain all the different devices used on-site

Skills: Hardware Management, IT Support, User Onboarding, Cloud Monitoring, Vendor Communication, Process Automation, System Documentation, Device Maintenance

• Be the primary point of IT contact for the Madrid office, both onsite and remotely.
• Build, install, and configure new IT equipment for the team.
• Maintain and upgrade network, AV, and general IT equipment.
• Maintain the Madrid Asset register and upgrade aging hardware
• Provide remote support across the Tonic Games Group estate, via the IT Helpdesk.
• Manage all IT purchasing for Madrid, with an overview from Leadership.
• Complete new technology projects and rollouts, working closely with the IT Manager.
• Upgrade and maintain the remote Linux systems.

Skills: IT Coordination, Equipment Setup, Network Maintenance, Asset Management, Remote Support, IT Procurement, Project Rollout, Linux Administration

• Working as part of the IT Team, to be responsible for day-to-day support for IT services.
• Responding to technical support calls from end users of computers and software applications
• Setting up and installing new computers, networks and software
• Setting up user accounts and profiles on the network
• Installing updates, known as patches, to software applications
• Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
• Diagnosing and fixing network problems, hardware, or software faults
• Maintaining inventories of hardware and software
• Keeping a record of issues and faults along with solutions, for future reference
• Providing user training and developing support guides
• Work on service improvement projects
• Providing on-call, out-of-hours support

Skills: Technical Support, System Installation, User Administration, Software Maintenance, Network Troubleshooting, Inventory Management, User Training, Service Improvement

• Handle issues reported by in-house team members and see problems through from initial diagnosis to resolution 
• Handle high-level fault finding and remedies for more complex issues  
• Research and identify solutions to software and hardware issues 
• Be responsible for the creation and maintenance of internal knowledge documents for the company/team to reference 
• Use internal documentation or external resources to provide accurate technical solutions 
• Ensure all issues are properly logged 
• Prioritize and manage the workload of several open issues at one time 
• Provide prompt and accurate feedback to requests 
• Lead user responsible for the main pillar of knowledge within the Tech Department  
• Support team members with more complex issues, ensuring they are resolved appropriately 
• Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams 
• Document process and procedures using internal CMS systems 
• Complete internal user moves, including patching of the network and phones 
• Conduct electrical safety checks on computer equipment to the company's requirements. 

Skills: Issue Resolution, Advanced Troubleshooting, Technical Research, Knowledge Management, Documentation Control, Workload Prioritization, Team Support, Network Patching

• Monitoring business systems operations
• Working within a team of on-site systems support specialists during the shift, to ensure effective coverage of services by the team.
• Resolution, escalation, and management of logged incidents
• Working within the health and safety policies laid out by the company
• Point of contact for client operational teams and a conduit into Engineering Ops and technology
• Identifying and raising system faults in appropriate systems
• Ensuring the timely pickup and response to incidents from assigned teams
• Managing system faults towards a timely resolution
• Analyze the performance of key on-site assets

Skills: System Monitoring, Incident Management, Team Collaboration, Safety Compliance, Client Communication, Fault Identification, Issue Escalation, Performance Analysis

• Technical point of contact for on-site and off-site teams
• Managing the ticketing process for Technical support services
• Prioritizing bot recoveries and arranging recovery windows
• Investigate failed tasks and inaccessible stock and customer totes
• Communicating with relevant parties to ensure visibility and a fast resolution
• Resolving technical issues as part of the OSS team
• Highlighting and resolving pick support issues
• Working closely with engineering to resolve engineering issues and complete certain engineering tasks.
• Liaising closely with other technology teams within Ocado to achieve the desired outcome and be a point of contact for related queries

Skills: Technical Support, Ticket Management, Task Investigation, Issue Resolution, Communication Coordination, Engineering Collaboration, Pick Support, Team Liaison

• Work with all levels of staff to ensure an optimal end-user experience 
• Develop, maintain, and document support processes for the team.
• Field inquiries, troubleshooting requests and managing hardware, software, or network problems, and entering all information in the Jira requests
• Recognize and escalate more challenging problems to the appropriate teams.
• Drive these issues to completion.
• Maintain IT Asset inventory and ensure endpoints are compliant and under management.
• Interact with the MDM infrastructure to be accurate
• Remotely support and maintain AV systems globally.
• Assist in onboarding users and deploying new technologies.
• Participate in a staggered schedule with teammates to ensure global IT support coverage
• Stay abreast of current and developing technologies and identify training to further oneself
• Perform a handover at the end of the day to review current requests with the next online team

Skills: End-User Support, Process Documentation, Incident Management, Issue Escalation, Asset Compliance, MDM Administration, AV Maintenance, User Onboarding

• Be a responsible party for day-to-day IT support and serve as part of a global team that provides support for internal customers regarding IT issues, requests, and queries
• Proactively monitor ticket queues, chat, and phone to provide support to Red Hat associates
• Perform core competencies of triage, assignment, request fulfillment, and issue remediation
• Provide general IT support, troubleshoot IT-related problems
• Adhere to established ticket handling procedures
• Work within the IT service management (ITSM) system to ensure all tickets are responded to and updated per process for the benefit of the customer
• Escalate unresolved calls to the next-level support team following established protocols
• Provide exceptional professional customer service to the internal Red Hat associates in all interactions
• Provide support for a far-ranging list of technologies, including Linux, Microsoft, and Mac OS, Google productivity suite, including Gmail, Calendar, Drive, Blue Jeans meetings, desk phones, mobile devices, WIFI, etc.
• Support business meetings, including AV needs and conference room AV equipment
• Work closely with peers across the globe to ensure the Global Engineering Services (GES) IT Support team provides a consistent global support experience
• Develop relationships and engage with the key business stakeholders within the responsible offices
• Maintain the IT knowledge management life cycle (create, modify, and retire) following the established process

Skills: IT Support, Ticket Management, Issue Remediation, Customer Service, ITSM Compliance, Technical Escalation, AV Support, Knowledge Management

• Answer support queries via phone and email
• Logging of customer requests and incidents
• Diagnosing and rectifying technical problems and queries following first-line fix criteria, and resolving at first call
• Provide applications and infrastructure support to the growing client base
• Manage third-party vendors and suppliers
• Setting up new users’ accounts and profiles, and dealing with password issues
• Resolve incidents with printers, scanners and upgrade different types of software and hardware
• Working with senior engineers and consultants on escalated tickets
• Logging and escalating calls with third parties, ensuring communication back to the customer
• Managing on-premise as well as Microsoft 365 and Azure-hosted solutions

Skills: Customer Support, Incident Logging, First-Line Resolution, Application Support, Vendor Management, User Administration, Hardware Maintenance, Cloud Management

• Ensuring IT infrastructure and equipment run at optimum performance,
• Ensuring that departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on the site
• Reviewing, adjusting, and executing change management requests
• Manage and coordinate the availability of all IT equipment and infrastructure, while keeping continuous improvement of processes in mind
• Perform random site audits on technical infrastructure, ensuring adherence to the most up-to-date IT guidelines, as well as those for Health and Safety
• Act as a point of contact for contractors and external suppliers
• Proactively undertake project management duties
• Act as a single point of contact for projects
• Provide technical support/input for team projects across the site

Skills: Infrastructure Management, Performance Monitoring, Change Management, Process Improvement, Site Auditing, Vendor Coordination, Project Management, Technical Support

• Keep key stakeholders informed of project progress, while maintaining project documentation
• Provide sanity checks for the technical execution of projects
• Remain committed to and focused on internal customers, delivering outstanding service
• Coordinate asset and inventory management, including checks and audits, always according to standards and processes
• Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand
• Represent the IT department in Fulfillment Centers site meetings and conference calls
• Produce weekly reports covering metrics and work performed
• Provide mentoring and training to technicians and other engineers, while acting as the technical point of contact for remote support teams

Skills: Project Coordination, Technical Oversight, Customer Service, Asset Management, Supplier Management, IT Representation, Reporting Analysis, Team Mentoring

• Assist with troubleshooting efforts for computer hardware and software at the office in Berlin, as well as the other offices globally.
• Help fulfill support requests from a wide variety of issues.
• Desktop installation and support for Windows 10 and macOS corporate users.
• Assist with onboarding of new users, including account provisioning and training.
• Work closely with the other IT team staff to effectively communicate issues and recommendations.
• Seamless implementation of upgrades and new infrastructure
• Provide 1st and 2nd level onsite support to end users for (primarily) Windows-based environments to resolve IT-related issues.
• Install and configure networks, workstations, notebooks, printers, and mobile devices for users.
• Install and configure any software solutions that the client is requesting.
• Work to SLA’s and prioritize workload to meet contractual needs.
• Maintain complete documentation on IT asset management for the client.
• Maintain the office hardware landscape, including device and license management, deploying hardware and software, and employee accounts
• Communicating with technical service providers (like internet and telephone providers)
• Contribute to ongoing system and process documentation efforts

Skills: Hardware Troubleshooting, Software Support, Desktop Installation, User Onboarding, Team Collaboration, Infrastructure Upgrades, Network Configuration, Documentation Management

• Supporting internal customers on a day-to-day basis.
• Processing support requests and ensuring they are responded to in a professional and timely manner, within agreed SLA’s.
• Administration, troubleshooting and maintenance of Windows 10, Office 365, Windows Server (2012/16/19), Active Directory, and endpoint administration tools.
• Configuration and deployment of workstations, laptops, desk phones and other IT equipment.
• Supporting mobile devices (iOS and Android).
• Completing documentation for the IT Support team and guides for end users.
• Assisting users, remotely and in-person, to diagnose and resolve technical problems and issues, including printers, file share, permissions, general desktop settings, login/password related issues, and applications used in production (Adobe suite, Microsoft Office)
• Assisting users, remotely and in-person, to diagnose and resolve technical problems
• Reviewing, updating in detail, and resolving all tickets assigned through the automated ticketing system from inception to completion
• Consult with internal and external users to identify and document user objectives.
• Driving and monitoring the Queue for ticket closure.
• Technical support in Application software for Desktops/Laptops on both Windows and MAC OS.
• Troubleshoot Outlook-related issues and have some knowledge of the Exchange environment in Office for both Windows and MAC Assets.
• Handling day-to-day operational calls with respect to Laptops/Phones/mobile-related issues

Skills: Customer Support, Ticket Management, System Administration, Device Deployment, Mobile Support, Technical Troubleshooting, Documentation Development, Application Support

• Be responsible for monitoring the health of the customer’s XM programs. 
• Establish what “normal” means for each customer and then the systems monitor for deviations from that normal behavior. 
• Own the development, deployment and maintenance of these monitoring solutions
• Triage and investigate abnormal patterns detected by these monitors and continuously focus on noise reduction and operational excellence in partnership with Global Ops and Engineering.
• Provides an excellent stepping stone opportunity from a technical support role into Engineering. 
• Contribute to the CPR team development sprints with the Software Developers.
• Troubleshoot and resolve issues relating to networks, applications, software, hardware, VPN’s, databases, storage, and servers.
• Report, Analysis, Service Improvement Plans, Process diagrams, Knowledge creation/Management, Major incidents management, Sys admin
• First point of contact for all ICT calls/service requests for immediate action and/or escalation
• Monitor and troubleshoot key systems such as Microsoft (Active Directory, Exchange, Skype for Business, Windows OS, SQL, and SharePoint)
• Manage and coordinate local IT third-party partners and vendors
• Work closely with business stakeholders to minimize the business impact of service instability, application defects, periods of reduced availability, or other application performance issues

Skills: System Monitoring, Anomaly Detection, Solution Development, Incident Investigation, Network Troubleshooting, Service Improvement, Vendor Management, Stakeholder Coordination

• Troubleshoot system and network problems by diagnosing and solving hardware/software issues at first-level support.
• Resolve the IT requests and Incidents, ensuring a timely and effective assistance.
• Monitor the network to ensure continuous availability to all system users and perform the required maintenance.
• Evaluate new equipment purchase requests, such as laptops, desktops, and peripherals, following the established standards.
• Assist the IT teams by providing a physical stand and redirecting tickets.
• Support the New Hire process with equipment assignments.
• Lead and supervise a team that provides global Level 1 support to IT Incidents and Service Requests to minimize interruption to factories and maintain a high level of customer satisfaction.
• Monitor key factory metrics and respond to critical deviations to minimize impact on the factories.
• Guide and lead the team to build and improve the knowledge Base to enable timely resolution of the reported issues.
• Lead the team to compile and analyze Incident/Service Request metrics to find opportunities to reduce Incidents and increase First Level Resolution Rate (FLRR).
• Lead Continuous Improvement Projects (CIP) such as improving processes or developing tools, software, or metrics for better efficiency.

Skills: Network Troubleshooting, Incident Resolution, System Monitoring, Equipment Evaluation, User Support, Team Leadership, Knowledge Management, Continuous Improvement

• Single Sign On (SSO) and Cloud Access Security Broker (CASB) integration
• Hands-on experience setting up and maintaining IT hardware and software
• Basic networking troubleshooting, including routers, firewalls, switches, DHCP, and NTP
• Basic Internet troubleshooting, including ping, traceroute, DNS, SSL, SMTP/Email, VPN
• Exceptional troubleshooting skills on desktops, laptops, workstations, mobile devices, printers, fax machines, scanners, copiers, audio-visual, and security equipment
• Excellent Windows and Mac Desktop, Microsoft Office 365, Exchange Online, SharePoint administration
• Security knowledge for Office 365, mobile phones, desktop, SSO, MFA, strong secrets, permissions, backups and other resilience
• Demonstrate basic Ubuntu, Raspberry Pi, or other Linux skills
• Strong analytical skills, including a working knowledge of the Microsoft Office suite
• Strong organization skills, prioritization, and effective time management
• Excellent verbal and written communication skills
• Excellent onsite and remote collaboration skills, rapid multi-channel text, voice and video communication and multitasking
• High level of accuracy and attention to detail
• Flexible and adaptable approach to work in peak periods

Qualifications: BS in Information Technology with 4 years of Experience

• Experience with IT support ticketing systems
• Experience with deploying and managing Macs on the desktop
• Experience working with Windows Deployment Services and other management solutions
• Experience supporting Windows and Linux computers
• Elementary knowledge of using and supporting Google Workspace
• Elementary to intermediate knowledge of scripting languages (Bash, Python, PowerShell)
• Excellent written and spoken English skills (at least CEFR C1)
• An analytical mindset and can communicate complex matters in a structured way
• Written and spoken German skills (at least CEFR B2)

Qualifications: BS in Computer Science with 3 years of Experience

• Team management experience 
• Experience in deployment and support of Microsoft Windows, macOS, iOS, Linux operating systems, and business software
• Experience in computer, laptop, printer, and mobile device configuration and support
• Experience with Windows Server Environment
• Experience with workstation infrastructure management platform, architecture, hierarchy configuration, OSD, patching, application packaging, etc.
• Knowledge of network service management and support (e.g, AD, DNS, VPN solutions, WiFi, etc.)
• Teamwork skills, ability to make decisions, solve problems independently and in the team, and work under high-pressure working conditions
• Fluent English, written and spoken
• Good communication and presentation skills
• Ability to create structured documentation

Qualifications: BS in Network Engineering with 6 years of Experience

• Network certification, CCNA
• Microsoft Desktop Support certification.
• Experienced knowledge of Networks and IT infrastructure
• Working knowledge of O365 and collaboration tools
• Working knowledge of using and supporting ITIL processes.
• Knowledge of commonly-used concepts, practices and procedures within a particular field.
• Proficiency in Windows desktop, server and VM environment.
• Demonstrated ability to drive and solve technical issues through to completion.
• Excellent team player with strong communication and customer-facing skills.
• Resourceful, self-educating, and self-motivating.
• Strong organization and time management skills and require minimal supervision.
• Motivated self-starter with a “can-do” attitude who works well under tight and varied deadlines.

Qualifications: BS in Cybersecurity with 4 years of Experience

• Possess Linux+ Certification, Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• Internship or hands-on experience in IT systems and networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
• Customer service experience and service management skills in a multi-user high-availability environment
• Experience with Programming and scripting languages, including HTML, Python, Bash, Java, and SQL
• Experience with vulnerability management and patching
• Strong communication and troubleshooting skills
• Have excellent interpersonal and customer service skills
• Fluent in Cisco/networking and either Linux/or Microsoft
• Ability to manage high-priority ad-hoc requests and projects

Qualifications: BS in Software Engineering with 3 years of Experience

• Industry certifications such as Cisco (CCNA, CCNP), Microsoft (MCP, MCSE), Linux (LPIC-1, LPIC-2)
• Technical (IT) exposure in an operational environment.
• Robust understanding of networking infrastructure and system integration.
• Good understanding of core Internet technologies
• Solid understanding of what defines quality and world-class customer focus and attention to detail.
• Good understanding of network and internet protocols
• Demonstrated project management capability, producing reports covering metrics and work performed.
• Good communication skills, both written and verbal, with the ability to present complex technical information clearly and concisely to a variety of audiences
• Good appreciation of IT infrastructure components
• Good analytical skills with attention to detail
• Good written and verbal communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences
• Be able to define requirements and coordinate the execution of IT projects
• Proficiency with at least one programming/scripting language.
• Be able to propose workarounds during times of crisis to get customers working again
• Expect strong oral and written communication skills in English, an open mind, a willingness to learn new skills, and respect for the team spirit.

Qualifications: BS in Computer Engineering with 6 years of Experience

• IT support within an international Retail company for retail equipment (hardware and mobile tools)
• Functional knowledge of POS (CEGID Y2), BI (Microsoft SQL/PowerBI), or ERP (Microsoft Dynamics AX) 
• User knowledge of the IT service management tool (ServiceNow)
• Working knowledge of network infrastructure
• Skilled in Microsoft OS Environment, MS Server, Windows and Active Directory
• Ability to multitask and work efficiently in a fast-paced, IT Helpdesk environment
• Creative problem-solving and analytical skills.
• Ability to organize and prioritize work appropriately.
• Outstanding and agile communication abilities

Qualifications: BS in Information Systems with 4 years of Experience

• Experience working with device management tools
• Administration experience with Google Workspace (formerly G Suite) and other online tools
• Automation, scripting, and programming experience
• Knowing Mac OS from a support perspective
• General Windows and Linux knowledge
• Customer support experience
• Good communication skills
• Comfortable with configuring networks, printers, and other IT equipment
• Ability to communicate in German

Qualifications: BS in Data Science with 3 years of Experience

• ITIL Foundation Certification
• Microsoft MCSE, MCSA, MTA, A+, Network+, ITF+ certificates
• Experience in a technical help-desk or desk-side support environment
• Experience with Microsoft Windows 10, Mac OS X, and Linux.
• Experience with networking hardware and concepts such as DNS, DHCP, OSI Model, and TCP/IP
• Networking experience (CCNA, DNS, DHCP, routing, switching)
• Some Linux system administration skills
• Strong verbal and written skills, proven ability to communicate with technical and non-technical staff
• Ability to work both independently and within a team environment
• Display a commitment to quality and strong multi-tasking skills
• Strong troubleshooting skills for complex systems

Qualifications: BS in Systems Administration with 5 years of Experience

• Experienced in common development frameworks
• Prior experience with consuming and creating Web APIs
• Experience with current development tools/languages
• Good understanding of common PC and Mac hardware components and connections.
• Good understanding of Network Protocols (TCP/IP/UDP/ICMP, etc.).
• Good understanding of common applications, including email (Gmail), G Suite, desktop publishing (Microsoft Office), and web browsers (Safari, Chrome, etc.).
• Working knowledge of cloud-based applications.
• Working knowledge of Mobile device management and support.
• Good IT concepts of hardware and software, networking, data storage, data backups, and monitoring.
• Excellent communication skills (oral and written) to communicate clearly and professionally via chat, email, phone, and in-person conversations.
• Good problem-solving skills, ability to troubleshoot and resolve issues.
• Core competency with Mac OS and Microsoft Windows.

Qualifications: BS in Applied Computing with 4 years of Experience

• Cisco CCNA or CCNP certification
• IT experience with client, server, and network service delivery
• Hands-on IT systems or relevant experience in a commercial production environment
• Experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
• Experience in each of the Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
• Experience in troubleshooting skills in a multi-user, high-availability environment
• Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience
• Experience in Linux, Microsoft, and network systems administration
• Strong troubleshooting skills for very complex systems
• Ability to explain complex IT concepts in simple terms
• Ability to manage high-priority projects

Qualifications: BS in Web Development with 6 years of Experience

• Work experience as a technical support engineer or relevant position in a start-up environment
• Experience with scripting languages such as Perl or Shell
• Experience with Linux systems
• Knowledge of web services, API, and IP-based protocols
• Knowledge of computer hardware and networking systems
• Excellent written and verbal communication skills in English and German (at least B2)
• Good time management and interpersonal skills
• Ability to think critically and troubleshoot complex hardware and software issues
• Ability to define priorities and forecast tasks

Qualifications: BS in Telecommunications with 3 years of Experience

• Experience in IT Support in a professional environment.
• Experience with support ticket management and tracking.
• Technical knowledge of Mac OS and Android.
• Familiar with Google Apps (Gmail, GCal, GDocs, etc).
• Primary knowledge of audio/video troubleshooting and support.
• Basic knowledge of Windows 10.
• Strong customer service, problem-solving, and teamwork abilities.
• Outstanding communication and social skills.
• Ability to participate in a support schedule that may include after-hours and weekend support.

Qualifications: BS in Cloud Computing with 2 years of Experience

• Experience providing technical support for an international organization
• Experience with supporting and troubleshooting Apple devices such as MacBooks, Mac mini’s and iPhones
• Experience with 1Password, Slack, and Atlassian
• Experience with Google G Suite and Office 365
• Experience with Viscosity VPN
• Knowledge of the majority of IT systems within an organization
• Basic understanding of TCP/IP networking
• Knowledge or experience with JAMF PRO or other Mac deployment software
• Ability to work independently and organize, able to prioritize a busy workload

Qualifications: BS in Mechatronics Engineering with 4 years of Experience

• Experience in people management and managing teams in remote locations
• Warehouse Fulfillment Center/Distribution Center IT support experience
• Experience with a help desk ticketing system, knowledge of Service Now
• Prior warehouse operations/warehouse management system(WMS) experience
• Good organizational skills, sound business judgment, and excellent written/verbal skills
• Excellent interpersonal and team-building skills
• Ability to work on-site in a 24/7 Warehouse environment to assist in supporting physical hardware/infrastructure
• A mindset to solve problems with an analytical, creative, and innovative approach

Qualifications: BS in Electronics and Computer Technology with 6 years of Experience

• Experience in maintaining network equipment (Routers, WiFi, Access Points)
• Basic knowledge of Microsoft Windows Server
• Basic knowledge of network protocols
• Sound knowledge of various Client Systems, Microsoft Windows 10, and Apple macOS
• Knowledge of in-house call center systems
• Knowledge of Cloud platforms (Google G Suite and MS Office 365)
• Knowledge of OpenVPN and Jira
• Be able to describe technical information understandably for all the stakeholders
• Communicate fluently in English and Dutch

Qualifications: BS in IT Project Management with 3 years of Experience

• Experience in troubleshooting complex IT problems under tight deadlines
• Experience deploying, configuring, maintaining, and troubleshooting macOS and Windows desktop systems
• Experience in a customer service role, helping many different kinds of users both in person and remotely
• Knowledge of Microsoft Active Directory, and SCCM/Workspace One or similar distribution products
• Solid knowledge of ServiceNow or other ITSM toolset
• Good communication skills, both verbal and written
• Strong customer focus and client expectation management
• Enthusiastic self-starter who requires minimal supervision to get the job done
• Be able to communicate effectively with diverse groups of people when completing work assignments
• Ability to flourish as part of a team, be mentally flexible, and be able to summon helpful spirits in times of crisis

Qualifications: BS in Computer Information Systems with 5 years of Experience

• Experience in configuring, running, and troubleshooting A/V in small and large conference rooms or spaces, and helping run A/V meetings
• Experience providing executive-level IT support
• Experience with physical inventory management and working cross-functionally with facilities and other departments
• Knowledge of endpoint software such as MS Windows OS, MAC OS, Microsoft Office, and Google Suite of Applications
• Excellent customer service skills and effective communications via in-person, phone, chat, or email
• Excellent written and verbal communication skills
• Strong English language skills, both written and verbal.
• Good analytical, troubleshooting, and problem-solving competencies
• Strong teamwork ethic and highly organized, with excellent time management skills
• Thought leadership surrounding issues and observations in the environment
• Willingness and flexibility to learn new technologies and systems.

Qualifications: BS in Information Systems Security with 4 years of Experience

• Experience in desktop support, networks, and server technologies
• Experience in general office software installation, like MS Windows and MS Office
• Excellent knowledge of Customer Service best practices.
• Good interpersonal and communication skills, high adaptability, and a positive attitude.
• Excellent customer service skills.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone, and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage, and perform under pressure to meet SLA’s.
• Willing to work flexibly and with enthusiasm.
• A team player with determination to drive to excel.

Qualifications: BS in Digital Forensics with 3 years of Experience

• Experience in IT Support and Engineering across End User Devices, Servers, Networks, and Storage
• Experience with Google Workspace administration.
• Experience with Azure AD Administration.
• Knowledge in Saas platforms.
• Linux/macOS/Windows 10 administration knowledge.
• Proven track record of providing sophisticated troubleshooting support
• Critical thinking, self-motivation, and the ability to be successful in an ambiguous and less-structured environment.
• Great customer experience and understand how the work drive connects to the customer.
• Exceptional business judgment using strong critical thinking, complemented with a bias for action and execution/operational excellence.
• Excellent analytical problem-solving skills and ability to synthesize data from multiple sources to drive data-driven decisions.
• Comfortable working in an ambiguous environment, and the ability to analyze issues that don’t have a clear set of resolutions or standards.
• Strong technical capability, passion for technology and innovation, and the ability to communicate with technical teams.

Qualifications: BS in Engineering Technology with 6 years of Experience

• Microsoft Certified Database Administrator (MCDBA)
• Experience in supporting or installing Java applications, web middleware software, and/or SQL Server database administration
• Experience with Windows 10, Office 365, Outlook, iOS Devices, PowerShell, Azure, Active Directory, Group Policies, and bitten by the latest technologies
• Server OS knowledge, including Unix, Linux, or Windows
• Network protocols knowledge, Oracle SQL (SQL Developer), Microsoft SQL (Microsoft SQL Management Studio), Payara, Glassfish, or JBoss
• Understanding of Payroll processes
• Demonstrates good communication skills with a confident style.
• Ability to understand and support the basics of networking servers, different operating systems, laptops/desktops, network printers, and mobile technology
• Ability to explain technical problems to non-technical people
• Be able to articulate in spoken and written English to a high standard.

Qualifications: BS in Software Development with 5 years of Experience

• Technical Support or IT experience
• Experience in having worked within an IT Support team
• Experience in Desktop, PC support, and troubleshooting
• Experience in Microsoft Windows desktop/server operating systems
• Experience in Networking, Cabling, and operating systems
• Fluency in both Korean and English
• Good communication and presentation skills.
• Strong ability to analyze and solve technical problems.
• Ability to learn fast and become proficient with unfamiliar systems.
• Ability to interact with different countries, cultures, and clients (internal and external).

Qualifications: BS in Artificial Intelligence with 3 years of Experience

• Experience with Windows OS and Microsoft products.
• Experience in troubleshooting network issues.
• Experience in SQL, HTML, Power BI, ERP, or WMS
• Knowledge of Power Apps
• Knowledge of database-related functions and Power BI
• Working experience in Windows or UNIX, or a Network environment
• Knowledge of MS Access and Windows servers
• Analytical skills to study problems, records, and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Good command of written and spoken English and Cantonese
• Well organized, proactive, and self-directed

Qualifications: BS in Game Development with 5 years of Experience

• Experience supporting a Windows environment
• Experience in an asset management or technology company
• Experience in a service-oriented IT department in a helpdesk/support role
• Experience working in the Retail industry, supporting/troubleshooting ICT issues in Retail stores
• Experience with Microsoft Azure, Windows Server, and Microsoft SQL
• Outstanding organizational and time management skills
• Strong interpersonal skills with the ability to manage customer relationships and set expectations accordingly
• Deep understanding of the physical layer through the application layer, security concepts and concerns, relational databases
• Good communication skills and personality
• Good team player and enthusiastic
• Good command of the Dutch and English languages in word and writing.

Qualifications: BS in Information Assurance with 6 years of Experience

• Industry certification in Linux, Windows, VMware, or Networking
• Dell EMC product certification at the Professional Specialist Level
• Experience in IT on-site support (server/storage installation, deployment, etc.)
• Working experience in IT project management experience
• Good communicator/listener with a good team player attitude
• Excellent interpersonal skills with all internal and external partners/customers
• Ability to manage conflict and provide a resolution
• Good analytical and problem-solving skills
• Excellent attention to detail and motivation to kick-start a career.
• Efficient coordinator with a clear understanding of the importance of time management skills
• Ability to deal with a variety of different personalities and communicators over the phone
• Ability to work autonomously to get the job done.

Qualifications: BS in Network Security with 4 years of Experience