• Day-to-day managing and leadership of the IT support team.
• Ensuring effective and efficient operational policies, processes, and procedures.
• Providing the team with strong 2nd and 3rd line technical knowledge.
• Managing and prioritizing the workload of incidents and requests received from customers.
• Controlling IT procurement to ensure an optimized use of technology and investment.
• Aligning with third-party vendors and their applicable software and hardware.
• Aligning with global IT policy and corporate IT resources and services
• Maintaining, optimizing, and supporting the organization’s hardware and software.

Skills: IT Team Leadership, Operational Management, Technical Support, Incident Management, IT Procurement, Vendor Coordination, Policy Alignment, System Optimization

• Support and development interaction with the Moveware team daily
• Engage with key staff members for input towards system and process updates
• Train and guide staff on different software and systems
• Diagnose and fix issues with IT operations
• Support all users with any IT-related incident, whether in person or remotely (MS Quick Assist)
• Assume responsibility for difficulties by conducting a problem analysis and implementing temporary or permanent repairs to restore service to employees as quickly as possible, escalating and interacting with the IT organization
• Be responsible for the upkeep of the in-house phone system
• Install and configure IT equipment with the assistance of the outside IT support

Skills: System Support, Process Improvement, Staff Training, Issue Diagnosis, User Assistance, Problem Resolution, Telephony Maintenance, Equipment Installation

• Deal with printer, copier, and scanner problems
• Maintain WFH functionality
• Inform management of any areas of concern or improvement
• Ensure employees are educated and trained on industry regulations and procedures
• Address any employee compliance concerns or queries
• Keep up with internal standards and company objectives
• Work with the governing bodies to plan and carry out audits
• Ensure all staff's computers and Moveware training are up to date at all times
• Maintain close liaison with move managers and warehouse staff to ensure storage continuity and data integrity

Skills: Device Maintenance, Remote Support, Performance Reporting, Compliance Training, Regulatory Liaison, Audit Coordination, Data Integrity, Staff Development

• Ensure applications support, maintenance, and monitoring for all business applications with such as ERP, CRM, Financial planning, etc.
• Manage various service provider companies or individuals to ensure enhancements are maximized and issues are minimized.
• Lead vendors and service providers teams with technical or interpersonal skills
• Manage various stakeholders’ expectations to deliver their needs
• Participate in providing strategic and tactical IT solutions in line with the organization's vision.
• Ensure application services are efficient and meet business expectations
• Partial responsibility for planning, monitoring, and managing each application's services operational spend.
• Develop and implement appropriate client service standards in relation to information and communications technology support services

Skills: Application Management, Vendor Coordination, Team Leadership, Stakeholder Management, IT Strategy, Service Optimization, Budget Monitoring, Client Service Standards

• Manages people resources and processes to administer day-to-day operations.
• Identifies individual and team skill gaps and developmental opportunities to facilitate career development
• Ensures direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop these individuals professionally.
• Conducts performance evaluations consistently and fairly to facilitate open communication and encourage continuous performance improvement.
• Manages team compliance with GTOS policies and procedures to meet ITIL/ISO/SOC2 and enterprise requirements and expectations.
• Provides technical expertise to support team collaboration for resolving issues and meeting customer expectations.
• Interacts with GTOS resources to promote the department’s role and to ensure adherence to IT governance and ITSM process for achieving enterprise-wide efficiencies.
• Evaluates and summarizes departmental metrics to measure performance and forecast future needs.
• Responds to customer inquiries to assist client services staff with delivering quality customer service.
• Oversees the IT Service Management system to ensure efficient and timely customer support.
• Ensures that all IT Asset is properly tracked on the inventory system.
• Leads and participates in customer discussions to ensure current service levels meet expectations and to plan for future service offerings.

Skills: Operations Management, Talent Development, Performance Evaluation, Policy Compliance, Technical Expertise, IT Governance, Metrics Analysis, Customer Engagement

• Provides defined service offerings to manage customer expectations.
• Evaluates and reports on service delivery performance to measure achievements.
• Reviews SLA annually to gather customer feedback and adjust service levels to meet expectations.
• Implements customer satisfaction surveys to gather SLA performance data from departments and customers.
• Refine existing process to improve delivery and increase efficiencies.
• Manages equipment centrally using management solutions (i.e., SCCM or HPDM) to ensure operability, reduce costs, and increase efficiencies in maintaining the equipment.
• Implements on-call rotations to ensure proper coverage and to evenly distribute on-call schedules among Tier II.
• Documents Technical information to promote Tier II cross-functional support.
• Builds and maintains a knowledge database to assist the ServiceDesk with resolving issues at the Tier I level and to increase customer service.
• Establishes Tier II staff goals and expectations to meet SLAs and to build an effective team.
• Research new solutions to meet customer needs and grow the service catalog.
• Evaluates next-generation hardware and software to remain current and supportable.
• Investigate technologies and features to provide new functionality to new and existing service offerings.

Skills: Service Management, Performance Reporting, SLA Optimization, Process Improvement, Equipment Administration, Knowledge Management, Team Development, Technology Evaluation

• Driving down costs of IT provision (currently 3 separate costs and an initial project to consolidate them to one)
• Owning and managing IT Projects such as consolidating 3 separate AD Subscriptions into a single AD.
• Managing relationships with all third-party IT, Software, and Security suppliers/providers (including measurement of providers' performance to KPI metrics)
• Managing software licensing and approving software use within the business
• Managing the IT Equipment asset register and decommissioning/disposal of EOL IT equipment
• Hardware upgrading/replacement process, including planning/approval of upgrades
• Leading the implementation of a robust security policy
• Ensuring the reach or maintain ISO27001 accreditation
• Ensuring the division complies with its responsibilities under GDPR

Skills: Cost Optimization, Project Management, Vendor Management, Software Licensing, Asset Management, Hardware Upgrades, Security Compliance, Data Protection

• Actively train, develop, and coach local and remote Systems Administrators to continuously improve team knowledge, productivity, and effectiveness on relevant technology.
• Establish strong working relationships and partner with Product Managers as well as other IT teams and management on troubleshooting, implementing best practices, and improving systems.
• Provide IT support to HQ employees, Executive and Senior Leaders, as well as the administrative staff.
• Assess and ensure C-level and other senior management personnel have been provided the right training and support for their technical needs.
• Deliver on-time support using support desk, phone calls, and personal visits, and respond promptly and courteously to requests, calls, emails, and other electronic communications.
• Oversee the delivery of hardware such as workstations, laptops, mobile devices, and software on these systems for the HDQ employees.
• Provide support for users' computing needs, including printing, security access badges, guest wireless access, standard computing equipment, mobile devices, and other equipment.
• Provide resolutions for tickets that have escalated through the support systems.
• Properly documents and maintains service requests.
• Ensure end users understand how to use support systems efficiently and submit tickets properly.
• Analyze the performance of support activities and documented resolutions to identify problem areas.
• Coordinate, verify, and validate vendor activities.
• Contribute to and act as a team/product lead on a variety of projects.

Skills: Team Coaching, Cross-Functional Collaboration, Executive Support, Technical Training, User Assistance, Hardware Management, Ticket Resolution, Vendor Coordination

• Be responsible for the management and leadership of the ITS Service Desk Team.
• Be responsible for drafting and implementing policies and processes for the ITS Service Desk.
• Manage the performance of Tier 1, 2 and 3 levels of services, within the ITS Service Desk and provide support to the customers to ensure that service levels are achieved.
• Oversee the process on Service Desk calls, escalation of Incidents, Service Requests, Problem escalation and Outage notification within the Organization.
• Review customer surveys for the area of responsibility and make improvements and define and develop new processes for efficiency within the Service Desk.
• Ensure that customer expectations are met or exceeded.
• Be responsible for ensuring the staff of the ITS Service Desk and respected Support divisions are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective, outstanding customer service and meeting the required service level commitments.
• Builds/obtains training material for the support of the Service Desk employees.

Skills: Team Supervision, Emergency Coordination, Incident Communication, KPI Reporting, Call Center Management, Incident Tracking, Staff Scheduling, Resource Planning

• Supervise the employees of the ITS Service Desk, including all standard supervising functions, including hiring, discipline, recognition, scheduling, training, mentoring, and support.
• Assists and helps coordinate the process for communicating outage/emergency activities to the ITS organization and the Community.
• Works closely with the Emergency Management Coordinator within ITS and the Communications Team to ensure appropriate ITS Teams are involved and keep ITS Leadership aware of the status of outages/emergencies.
• Provide data and reporting of KPI’s and trends to the Director of Services Desk and Technical Support Services and ITS Leadership
• Utilize system reports, call center metrics to ensure rapid response and accurate resolution to telephone calls, emails, chat, service requests and incidents.
• Documents, tracks, and monitors incidents to ensure a high level of service and customer support.
• Oversees and approves the scheduling of the ITS Service Desks employees, including tier 1 student employees.
• Works with Service Desk Senior Employees to ensure hours of operation are covered with adequate staffing levels.

Skills: Team Leadership, Emergency Management, Incident Communication, Performance Reporting, Service Metrics, Customer Support, Workforce Scheduling, Staffing Optimization

• Direct and coordinate a team of tech support specialists/Tier 3 technicians
• Prioritize problems as they come into the Messaging ticket queue and escalate
• Assign problems/tasks to tech support specialists
• Regularly analyze and review logs to determine if problems are imminent and develop solutions before they occur
• Analyze situations and determine resources needed to solve them
• Make decisions quickly, often with limited information
• Follow up with customers to gauge their satisfaction with problem resolution.
• Identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions
• Ensure ongoing training for tech support staff. 
• Advise tech support staff on career planning, maintain and analyze training records

Skills: Technical Leadership, Ticket Management, Problem Escalation, Log Analysis, Resource Allocation, Decision Making, Customer Feedback, Staff Development

• Direct leader for an IT support organization with employees
• Stakeholder management, keeping constructive communication with the business
• Prioritization and Coordination of tasks/users' requests to ensure business continuity
• Cooperation with the Global IT Team in accordance with ensuring the maintenance and optimization of business processes
• Manage, develop, and motivate the IT Team employees
• Contract management with suppliers.
• Coordination and support for global IT projects
• Ensuring compliance with rules and safety requirements for IT systems
• Assets and lifecycle management of IT hardware
• Monitoring and executing KPI
• Direct cooperation by providing support on daily activities to the Senior IT Manager

Skills: IT Leadership, Stakeholder Management, Task Coordination, Global Collaboration, Team Development, Contract Management, Project Support, Compliance Oversight

• Manage multi-location teams of technical resources providing remote and deskside services to customers, and hands and feet support to other functions in the organization.
• Ensuring that IT maintenance work and troubleshooting are carried out to a high standard and follow all Amazon polices and guidelines, specifically IT and Health and Safety.
• Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
• Coordinate and watch over the team’s projects as they support technical task execution.
• Ensure the team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction.
• Lead Operations reviews of IT services covering Customer Satisfaction, SLA performance, Operational metrics (Aging tickets, Ticket quality, IT assets allocation/deallocation, etc.)
• Be responsible for the development and management of the IT budget, through its lifecycle, and encourage, support, and facilitate IT skill development of Corporate IT services staff.
• Support internal cloud instances of company applications, such as chat platform, project management tools, document control, including user support, maintenance, and backups
• Provide day-to-day desktop Support (Provisioning new machines and troubleshooting) as well as Onboarding support for new employees

Skills: Team Management, Service Compliance, SLA Management, Project Coordination, Customer Satisfaction, Performance Review, Budget Management, Cloud Support

• Takes responsibility for the quality of IT support service delivered to clients, ensuring clients obtain maximum value from products and services.
• Answers client queries and collaborates with production to get data in client-desired formats.
• Lead projects between business and client teams
• Develop translatable client action plans with internal teams (i.e., responsibilities, timeframes, and resources)
• Provide in-depth training in databases and products, and assist with pricing products.
• Researches, analyzes, and responds to client inquiries that are routine in nature.
• Troubleshoot and resolve technical issues
• Work collaboratively and cross-functionally
• Provide technical support to clients.

Skills: Service Quality, Client Collaboration, Project Leadership, Action Planning, Product Training, Data Analysis, Technical Troubleshooting, Cross-Functional Support

• Deploy technical support services and processes that meet iptiQ business needs, aligned with scalability and quality requirements.
• Drive initiatives to optimize services and processes and increase productivity of IT’s customers, improve IT efficiency, reduce cost, and enhance availability of the iptiQ platform portfolio.
• Collaborate closely with a broad range of stakeholders, including business operations, engineering teams, external partners’ IT teams, product and operations teams, and other iptiQ teams.
• Guide support engineers to set and achieve skill and career development goals that enable them to confidently perform support activities and raise the team’s performance bar.
• Implement best practices for processes such as measuring and reporting IT performance, incident management, managing technical and customer-facing documentation, and managing ticket and customer service quality.
• Support and deliver expected and agreed services with the business and suppliers, all live services, including all technology in the Head office, mobile users, and store solutions.
• Responsibility for communications/stakeholder management and ensuring reporting and engagement around the service's performance.
• Work closely with other departments within IT to ensure new services are fit for support, agreed, and handed over correctly.
• Manage some of the third-party services and delivery of the services (including, but not limited to, payment, hardware, and digital signage)
• Ensure compliance with the service standards relating to the provision of information and communications technology solutions, support, and investigate and rectify any instances of non-compliance
• Deliver timely reporting of service metrics, including monthly ITS performance reporting

Skills: Service Deployment, Process Optimization, Stakeholder Collaboration, Team Development, Best Practices, Service Delivery, Vendor Management, Performance Reporting

• Experience managing a technical support team
• Experience in a call center environment or live contact environment supporting multiple channel ingress, such as chat, ticket, phone, etc
• Experience and/or qualification relating to Linux, Cisco, ITIL, and Microsoft
• Experience in the ITIL Framework
• Experience communicating cross-functionally and across management levels in formal and informal settings
• Experience in making data-driven decisions
• Understanding of enterprise IT systems such as Exchange and Active Directory, as well as exposure to a wide variety of technical products and issues
• Technical troubleshooting and strong analytical skills
• Established time and project management skills with the ability to lead multiple projects simultaneously
• Ability to operate in extremely high-pressure, dynamic, fast-paced situations, successfully handle multiple competing priorities, and possess a high level of discipline while displaying a high degree of flexibility and professionalism
• Proactive and strong problem-solving skills
• Strong interpersonal communication skills

Qualifications: BS in Information Technology with 8 years of Experience

• Experienced in architecting Cloud environments
• Exposure to migrating workloads between cloud and on-premises data centers
• Experience in architecting and executing large-scale cybersecurity migrations/enhancements
• Experience in building security services, including Network, VNET, RBAC, Logging, Windows Virtual Desktops, EDR, and integrating with on-premises services
• Knowledge of global and regional regulatory, compliance, and privacy requirements
• Expertise in Azure design and deployment at the tenancy level
• Thorough knowledge of O365 to Azure integration
• Excellent written and verbal communication
• Ability to assess, monitor, and recommend improvements to the global security architecture to improve security posture, mitigate risks, and balance costs.
• Ability to oversee and consult with project teams to ensure adherence to security design patterns and best practices.
• Ability to design and collaborate on solutions that balance business requirements with information security requirements.
• Ability to proactively identify technical and architectural risks, commenting and/or providing alternatives for improvement.
• Ability to collaborate and partner with various key stakeholders across the enterprise to ensure alignment with the overall intended design.
• Ability to define and create Information Security architectural standards, artifacts, design patterns, and technical specification documents.

Qualifications: BS in Computer Science with 12 years of Experience

• Experienced in managing direct reports
• Experienced with retail technology, including POS and payment
• Experienced with building services in a service desk environment
• Experience with Windows and Mac desktop environments
• Experience managing mobile devices, including MDM
• Experience in managing users in a 365 environment
• Experience in supporting remote users and store environments
• Good understanding of user hardware
• Good understanding of a POS environment
• Excellent communicator with fantastic stakeholder management skills
• Proactive with good troubleshooting skills
• Passionate about retail, service, IT, and growing people to their potential
• Highly customer-focused

Qualifications: BA in Management Information Systems with 6 years of Experience

• Experience with IT Security concepts and applications (MFA, Proofpoint, etc)
• Experience with MS O365, including advanced troubleshooting and user adoption, supporting internal desktop systems software (Adobe suite) and hardware, application training, and overall incident ownership and management
• Experience working in support of desk-side services with a specific focus on supporting executive levels
• Experience supporting Microsoft Laptops, Apple technologies and Devices, VideoConferences (Teams, Cisco, TMS, BlueJeans, Webex), and network connectivity
• Experience with Microsoft Active Directory, Exchange.
• Knowledge of ITIL and ITSM processes
• Good knowledge of English and French, other languages
• Good knowledge of networking concepts, such as VLANs, ACLs, and routing
• Proven track record of Hyper-V and Windows Server 2008/12/16

Qualifications: BS in Cybersecurity with 8 years of Experience

• Line Management experience within an IT position
• Proven 3rd line support experience
• Experience of working with Mimecast
• Experience of working with Palo Alto firewalls
• Knowledge of the Microsoft technology stack (including SCCM and Exchange)
• Knowledge of Hyper-V, Windows Server 2008/12/16, and Windows 10 and above
• Detailed knowledge of TCP/IP, Group Policy, AD, and ADFS
• Working knowledge and support experience of Office 365
• Good knowledge of networking concepts (VLANs, ACLs, routing, etc.)
• Working knowledge and support experience of VoIP telephony systems
• Familiarity with Project Management methodologies

Qualifications: BA in Business Administration with 9 years of Experience

• People management experience in a corporate environment
• Experienced G-Suite administrator, familiar with managing domains, security/OAuth, GAM, etc.
• Excellent understanding of Apple hardware and macOS/iOS
• Excellent understanding of networking fundamentals, experience with Cisco Meraki stack (CMNO, CCNA, or equivalent certification)
• Excellent knowledge of endpoint management strategies with experience using different MDM solutions (e.g., Addigy, Jamf)
• Excellent track record of successful service delivery
• Results-oriented, user-focused mindset
• Excellent communication skills, fluent in English
• Naturally positive attitude, with the ability to maintain patience and composure under pressure
• Positive, team-oriented mindset, with a natural willingness to always go the extra mile
• Evidenced problem-solving skills, comfortable navigating ambiguity
• Thrives in a results-oriented, fast-paced environment
• Excellent time management skills
• Ability to delegate smartly, utilizing one’s resources in the most effective manner

Qualifications: BS in Network Administration with 7 years of Experience

• Experience in providing desktop computing support in a large organization
• Support experience for macOS, Windows, iOS/iPadOS, and Android systems at the endpoint level
• Support experience for major applications such as Microsoft Office, Google Workspace, and Adobe Creative Cloud at the endpoint level
• Support experience for configuration management systems, including Jamf, SCCM, and InTune
• Support experience for networking technologies at the endpoint level
• Support experience for print/copy/scan/fax and audiovisual technologies at the endpoint level
• Experience in planning and managing small to medium-sized projects
• Strong customer service skills, organizational skills, and attention to detail
• Strong written and oral communication skills
• Strong collaboration skills and organizational focus
• Demonstrated ability to work independently and as part of a team
• Willingness and ability to support a diverse and inclusive environment

Qualifications: BS in Information Systems with 5 years of Experience

• Experience in managing a small team, with experience in a management or team lead position using ITIL practices.
• Experience administering a Hybrid Microsoft Active Directory Domain.
• Solid experience managing Windows 10 devices and supporting infrastructure.
• Experience in maintaining and using a ticketing system (Jira, ManageEngine).
• Experience administering Windows Server 2019.
• Experience administering Linux (CentOS 7).
• Experience/understanding of containerization tools (Docker, ECS/ECR, EKS).
• Experience working in a regulated environment.
• Experience with VMware ESXi
• Scripting experience (Shell, PowerShell, Python).
• Experience administering an AWS Cloud estate (EC2, ECS, R53, RDS, ELB, CloudFormation).
• Experience with Networking devices such as Firewalls, Switches, and VPNs.
• Experience with Palo Alto Virtual Firewalls and GlobalProtect User VPNs.
• Experience in capital markets with real-time trading systems/market data.
• Experience in deployment automation, monitoring, and maintaining cloud infrastructure.
• Understanding and experience with Office 365 and Azure AD Administration.
• Solid understanding of basic networking principles (TCP/IP, VLANs, Ports, NATS, Multicast).
• Knowledge of cryptocurrencies and/or blockchain technology and understanding of how those technologies work.
• Understanding of the Infrastructure as Code paradigm.
• Understanding of IT Security principles and their implementation in day-to-day activities.

Qualifications: BA in Organizational Leadership with 10 years of Experience

• Previous leadership experience
• Excellent technical aptitude with a desire for continuous process improvement
• Excellent written and verbal communication skills
• Solid problem-solving skills
• Strong interpersonal skills and a passion for helping others
• Ability to listen well, read people, build relationships, resolve conflict, collaborate on solutions, and train teammates
• Ability to come up beside and assist individuals with professional and personal growth
• Ability to reassess situations mid-task, adapt, pivot, and shift quickly
• Ability to navigate the pressures of the job with professionalism and maturity while taking ownership of one's own work
• Be able to take a challenge, break it down, and solve it by existing or new process

Qualifications:  BS in Software Engineering with 5 years of Experience

• Experience providing technical support to end users.
• Experience in troubleshooting hardware and software issues.
• Experience administering Jamf
• Familiarity with VPNs, networks/networking, and firewalls.
• Familiarity with 1Password, Mimecast, Google Workspace, Jira, and Confluence.
• Ability to oversee new releases or projects typically focused on a specific product, system, or application of moderate scope and complexity.
• Ability to manage multiple teams and/or projects with an increasing degree of complexity and broad scope, could manage or lead a group of technology professionals.
• Ability to work independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking and planning with respect to work execution.
• Ability to assume responsibility for management of the overall team, providing both leadership and technical guidance, set targets and objectives for the team, and deliver results.
• Sound management capabilities with respect to problem resolution, plans and strategies for operational improvement/advancement.
• Must be committed to ensuring a close relationship is maintained with clients to keep informed of their business needs and direction.
• Must be eligible for employment under regulatory standards applicable to the position.

Qualifications: BA in Communications with 9 years of Experience

• Progressive experience working in an IT department 
• Significant experience managing all aspects of a Service Desk and Desktop Support
• Prior acquisition integration experience leading service desk and desktop technology integration projects
• Solid experience with desktop technical architecture 
• Experience supporting virtual desktops and Citrix computing environments 
• Experience in one or more of the Microsoft Administration, Linux Administration
• Experience working in an IT discipline such as system administration, IT help desk, or IT support
• Demonstrated ability to manage vendor relationships, software compliance, and asset management
• Exceptional documentation skills with a genuine interest in the development of support aids for technical staff and end-user clients 
• Excellent knowledge of technical management, information analysis, and computer hardware/software solutions
• Be able to communicate effectively (verbally and in writing) and build strong relationships with internal business teams and external stakeholders

Qualifications: BS in Computer Engineering with 11 years of Experience

• Google IT support, CompTIA +, CompTIA IT Fundamentals + (ITF+), AWS certifications 
• Expertise in defining IT scope, workflow, and processes
• Experience implementing CIS Benchmarks (AWS, Linux, Windows, MacOS)
• Experience in managing both internal VPNs and Networks
• Experience assessing business risk associated with IT systems
• Excellent organizational, communication, and time management skills
• Ability to tactfully communicate and achieve results across team boundaries
• Ability to work for a fast-growing company with opportunity for growth
• Develop skills in all facets of IT support, in order to support a diverse range of departments.
• Comfortable using and managing Windows, Mac OS, Linux, and mobile operating systems.
• Be able to demonstrate an ability with scripting techniques to develop efficient support processes

Qualifications: BA in Project Management with 5 years of Experience

• Direct experience in meeting with and customizing solutions at the client level
• Hands-on leadership experience with managing IT teams
• Experience with assisting, developing, and managing IT policies/procedures
• Prior experience working within a Windows environment
• Proven understanding of hardware, software, and underlying operating system concepts
• Impeccable communication and Interpersonal skills to ensure proper alignment with broader organization and enterprise strategies, and to lead the team towards that alignment
• Ability to understand customer and stakeholder insights and develop strategies and IT solutions to meet these customer needs
• Ability to self-start and work independently or as part of a diverse team
• Detail-oriented and organized with the ability to easily identify areas that require improvement
• Positive attitude and demonstrate honesty and integrity in all endeavors

Qualifications: BS in Technical Support Services with 8 years of Experience

• Experience managing technical teams
• Experience in lean, six-sigma, process improvement
• IT infrastructure operations, IT service management, or IT business operations experience
• Understanding of networking, telephony, PCs, Macs, and Linux
• Knowledge in code writing (HTML/CSL) 
• Good knowledge of IT support or service.
• Good understanding of how to govern without being a manager.
• Excellent verbal and written communication skills
• Ability to handle changing priorities, deal with ambiguity, and use good judgment in stressful situations.
• Fluent in English, as it’s the working language

Qualifications: BA in Human Resource Information Systems with 7 years of Experience

• Mobile phone/mobile device configuration and support experience
• Experience in IT Support or IT infrastructure services, experience in managing a team.
• End-to-end understanding of capabilities and competencies in the IT workplace service and management area.
• Extensive knowledge of Windows 10, 11
• Familiarity with computer systems from end end-user perspective
• Broad knowledge of computer hardware, network operations, and maintenance
• Highly proficient in the Microsoft 365 Suite
• Proficient in the use of Office 365 applications and administration tools, including Outlook, Teams, Word, Excel, Forms, SharePoint, 2FA, and Admin Consoles
• Strong in leading the team, IT service management, IT endpoint operation management, and supporting.
• Be able to work independently, and also be able to work in a team environment.
• Fluency in English communication.

Qualifications: BS in Systems Engineering with 6 years of Experience