• Manage and lead an engineering team, closely aligned to a client journey value stream.
• Deliver an outstanding product that satisfies the needs of internal and external customers and helps achieve business goals.
• Closely collaborate with the Product Team to align on planning and execution of the product and technology strategy and roadmap.
• Plan and manage engineering capacity to support product and technology strategy.
• Work closely with the Head of Technology to implement hiring and operational plans.
• Provide an overview and insights into the Engineering work, report on progress, issues, blockers and mitigation measures to the Senior Manager.
• Mentor directs to become the best they can be, set performance standards, review performance and provide high-quality feedback.
• Grow the team, always maintaining a lens for culture whilst scaling for future growth.
• Closely monitor team performance and continuously improve the way teams work, focusing on outcomes over processes.
• Lead quality initiatives to improve the delivery of service levels.
• Identify potential solutions, including the cost/benefit of each option.
• Approve technical solutions proposed by team members.
• Elevate complex technical issues to IT experts, including architects and vendors.
• Partner with technical stakeholders across Vanguard to leverage or adapt existing solutions.

Skills: Team Leadership, Product Delivery, Strategic Collaboration, Capacity Planning, Tech Operations, Performance Reporting, Staff Mentorship, Quality Improvement

• Take over the sales function to translate commercial agreements into operational requirements, collaborating in the drafting of contracts and work orders.
• Coordinate with Tech Leads to define delivery approaches and methodologies to best execute projects and services.
• Monitor, control and support the provision of services.
• Ensure systems, methods and best practices are in place and followed.
• Oversee operations to ensure and grant contract commitments are timely met (SLAs, OLAs, project Milestones, etc.).
• Responsible for the quality of service and performance.
• Ensure that future demand for growth and projects is understood and reported in capacity plans for all associated systems.
• Own incidence, inquiry, change, and escalation processes, which ensure high performance levels in these processes, accurate reports and establishment of service improvement activities.
• Actively search for improvement opportunities and work towards delivery excellence.

Skills: Sales Operations, Project Coordination, Service Delivery, Process Management, Contract Compliance, Quality Assurance, Capacity Planning, Continuous Improvement

• Act as the point of contact to engage and support business, technical and external stakeholders.
• Identify, build, lead and manage cross-functional project teams, including 3rd party engagement and management, to achieve the desired project outcomes.
• Ensure effective management of any cross-functional/program dependencies.
• Work with the Program Manager to ensure project output is aligned with the overall program direction.
• Accountable for the delivery of outcomes, taking ownership of the project and proactively driving throughout the delivery lifecycle from initiation through to closure.
• Drive and manage effective and timely decision-making based on the achievement of desired project outcomes.
• Ensure delivery criteria are met in line with the delivery framework and that governance is adhered to.
• Manage Risks, Actions, Issues and Dependencies (RAID) in a timely manner and manage stakeholder and program management expectations for projects.

Skills: Stakeholder Management, Team Leadership, Dependency Management, Program Alignment, Project Ownership, Decision Making, Governance Compliance, Risk Management

• Responsible for proactive monitoring, reporting and services management, including continuous improvement of all services provided to a Fonterra business unit.
• Responsible for service performance reporting and management against the agreed service level.
• Responsible for point of escalation, resolution management and communication of major delivery issues affecting business operations.
• Sense and respond to demand signals for changes in volumes or requirements of current services provided.
• Prioritize and manage changes to services based on business priority, plus IT capability and capacity to deliver.
• Provide recommendations to IT business customers on changes in practice and process to improve the overall experience of IT.
• Lead teams in relation to the delivery of current business services, including both internal IT people and service provider personnel who provide BAU services.
• Measure and monitor Business Unit satisfaction in relation to IT fulfillment against work requests, enhancements and other service or changes to services, and own the action plan to improve satisfaction.

Skills: Service Monitoring, Performance Management, Issue Resolution, Demand Forecasting, Change Prioritization, Process Improvement, Team Leadership, Customer Satisfaction

• Manage in terms of SOW, holding partner and Voya accountable for milestones, including technical delivery.
• Manage projects, programs, or processes and apply work methods to adapt to changing conditions consistent with Voya-prescribed methodologies and standards.
• Drive analysis, design, technical, testing, or operational specifications developed by the project team.
• Ensure the final work product meets all quality standards and aligns with business goals.
• Perform as a consultant-level IT sub-discipline individual contributor.
• Coordinate work across multiple work teams.
• Develop, update, and implement contingencies for multiple teams to meet changing project or service needs.
• Partner with the IT resource manager on anticipated changing resource needs and resource assessment/performance.
• Replace/upskill poor performing teams, manage out poor performance of contracted resources.
• Partner closely with IT management to align resource capacity and demand requirements.
• Oversee financial management of FTE and vendor expenses associated with projects, programs, and processes.
• Deliver projects on time and within budget.
• Effectively manage relationships and delivery with external vendor partners.
• Identify and remove roadblocks, escalate issues through proper management channels when resource deliverables are not in alignment with expectations or the contract.
• Drive team efficiencies and effective partnerships.

Skills: Project Management, Vendor Oversight, Technical Delivery, Quality Assurance, Resource Planning, Financial Management, Performance Improvement, Risk Escalation

• Set up the IT project organization, support the cost monitoring, plan and onboard the required IT resources, and set up and mobilize the project.
• Ensure Design Closure and sign off, follow up with Business, CoE and other teams involved in the Design Phase.
• Make sure that the design is clear, all the relevant documents are approved and that the approval flow is fully managed.
• Manage end-to-end implementation (from analysis to deployment) of the central solution (CBM).
• Work closely with local markets to coordinate local activities in sync with the overall project plan.
• Work with the Infrastructure Team to ensure that all the infrastructure-related activities are properly addressed, executed and monitored, including environment setup and connectivity.
• Work with the appointed Test manager to make sure that the test scope and approach are defined and approved, identify the business name responsible for the test activities, verify that the full test preparation and plan have been completed, verify the execution progresses as per plan and follow up with the SI and test team on defect resolution status.
• Work with the appointed Data manager to make sure that the data migration scope and approach are defined and approved, identify the business name responsible for the different activities, verify that the full data migration preparation and plan have been completed, verify the execution progresses as per plan, and follow up with the SI and business on reconciliation and defect resolution status.

Skills: Project Setup, Cost Monitoring, Resource Planning, Design Management, Implementation Oversight, Infrastructure Coordination, Testing Management, Data Migration

• Mentor anyone on the team to succeed.
• Contribute to the continuous improvement culture to look for better ways of providing services back to the business.
• Responsible for being part of a team that ‘acts like one and succeeds as one’.
• Guide and utilize other IT team members to assist in the delivery of projects.
• Maintain regular communications with management and contribute to strategy and leadership discussions.
• Consult and collaborate with respective key stakeholders around the organization to understand their unique infrastructure and computing requirements.
• Own design of IT systems and services.
• Responsible for performance, cost, scope, schedule, quality and appropriate business measurements for projects.
• Responsible for scope management, including solution reviews and change management.
• Responsible for project organization, including project definition report, communications plan, resource plan, roles and responsibilities.

Skills: Team Mentorship, Continuous Improvement, Collaboration, Project Delivery, Strategic Communication, Stakeholder Engagement, IT Systems Design, Scope Management

• Responsible for communications and relationship management.
• Provide leadership and direction to project team members.
• Responsible for quality management and organizational change management with appropriate support.
• Responsible for risk and issue management.
• Responsible for project reporting, preparing and providing regular status reports to key stakeholders.
• Responsible for detailed implementation planning.
• Responsible for improving IT Change management.
• Responsible for project reviews and self-assessments.
• Contribute to strategy workshops.
• Agree and set IT standards across the business.
• Assist in building and reviewing other new systems, by testing, providing constructive feedback and creating new operating procedures.
• Contribute to building systems to a global standard.

Skills: Relationship Management, Team Leadership, Quality Management, Risk Management, Project Reporting, Implementation Planning, Change Management, IT Standards

• Build all systems with Security as a key requirement.
• Manage internal and external resources for the delivery of services.
• Prepare appropriate documents for delivery of new systems, such as high-level designs, detailed designs, project plans and intended testing processes.
• Apply a disciplined approach to ensure the smooth running of complex global infrastructure hosting, targeting 99.9%, uptime and availability.
• Responsible for being an escalation point for 3rd-level requests (incidents and service requests), particularly local issues.
• Assist in resolving and escalating information security threats both internally and externally.
• Undertake proactive activities to mitigate or minimize the impact of detected issues.
• Ensure repeatable activities are maintained, such as backups, anti-virus updates, patching, capacity management and managing employee accounts and security.
• Work within a global team to share responsibilities, but be accountable for maintaining Australian sites to global standards.
• Assist in contributing and managing the IT risk register.
• Work within the team to maintain the lifecycle for Nuix global systems, such as upgrades or service improvements.

Skills: Security Management, Resource Coordination, System Documentation, Infrastructure Reliability, Incident Escalation, Threat Mitigation, Maintenance Operations, Risk Management

• Look for and drive new opportunities to improve efficiencies, such as automation and writing scripts for repeatable processes.
• Work with the Chief Information Security Officer to prepare, react, and respond to security incidents and other teams for critical issues.
• Contribute and maintain a ‘Source of truth’ for all IT information, such as asset information, procedures, how-to documents, support and licensing details.
• Ensure Change and Incident Management processes are maintained.
• Responsible for day-to-day administration and support of systems and applications (including a mixed Windows/Linux (Ubuntu) OS environment).
• Close monitoring of systems within Australia, but also assisting in monitoring overseas systems.
• Look for opportunities both within IT and the business to improve services, either by processes or technology.
• Maintain a schedule of planned activities.
• Assist with regular activities such as security scans and licensing compliance.
• Track and report on local IT expenditures.

Skills: Process Automation, Security Response, Knowledge Management, Incident Management, System Administration, System Monitoring, Service Improvement, IT Reporting

• Serve as an IT solution consultant to business stakeholders and take the lead in mapping relevant technologies and IT services to support business plan execution.
• Work closely with business process owners to ensure proper scoping, analysis and documentation of business requirements related to business transformation and change initiatives.
• Ensure that solution implementation projects are planned and executed in line with business strategy and established global IT standards and best practices.
• Periodically review the Group Head Office IT project portfolio in order to optimally balance profitability growth and sustainability aspects.
• Ensure cross-fertilization of project outcomes, ideas and initiatives.
• Focus on promoting innovation and service and cost optimization.
• Track record in implementing IT systems/projects with special focus on connecting the IT interface and user experience.
• Track record of delivery of complex global and cross-functional change projects/programs.
• Manage the onboarding of each new service and any major changes.

Skills: IT Consulting, Business Analysis, Solution Implementation, Portfolio Management, Knowledge Sharing, Innovation Strategy, User Experience, Change Management

• Act as PM of the onboarding itself, planning with cost evaluation and coordinating the set-up of a new service, including tools, procedures, stakeholders and communication flows, RACI.
• Manage the interaction with vendors/third parties, define service perimeter, KPIs and SLAs, service model.
• Monitor the performance of the vendors/third parties, manage the relationship and act accordingly in case of underperformance.
• Define the necessary budget to run the service from the application management perspective and controls that forecast and actuals get along and manage proactively to handle any deviation from the assigned target.
• Collaborates with the customer with an open dialogue and active collaboration to pursue Satisfaction and loyalty.
• Prepare and present the Service Performance review with a recurring approach.
• Monitor SOW and Vendors/Third Parties Service adherence and operate following the Company’s processes and practices.
• Monitor the Service Performance (including SLAs) and act proactively to avoid and minimize any Service degradation, pursuing continuous improvement and risk control.
• Accountable for the effectiveness and quality of the delivered service, and has the duty to operate in line with the Company’s policy, guidelines and technical measures, keeping related risks under control.

Skills: Service Onboarding, Vendor Management, Performance Monitoring, Budget Control, Client Collaboration, Service Reporting, Compliance Oversight, Continuous Improvement

• Lead the planning of the integration of work packages.
• Responsible for planning, coordinating and scheduling all IT delivery projects.
• Create a master work breakdown structure, master schedule, and coordinate project implementation within the overall Redevelopment project and across groups.
• Liaise, collaborate, and work with IMIT at Central City, through the IMIT Project expediters.
• Ensure that the IT deliverables are aligned with corporate and regional IT initiatives and are being prioritized and met.
• Liaise, collaborate and work with Clinical Planning and Operations to ensure that the IT delivery remains aligned with clinical needs and priorities.
• Liaise, collaborate and work with the Equipment team through the IMIT Medical Equipment expedite.
• Ensure that the medical equipment IT infrastructure needs are addressed and taken into account in the designs and specifications.
• Work with the Redevelopment IMIT Engineering/compliance group, builder engineering/systems providers and architects.

Skills: Integration Planning, Project Coordination, Scheduling Management, Cross-Functional Collaboration, IT Alignment, Clinical Support, Infrastructure Design, Stakeholder Engagement

• Ensure that the IT delivery projects remain aligned with the IT Master Plan and meet requirements.
• Work with, coordinate and direct the IT delivery teams.
• Ensure that the IT delivery plans and schedules are aligned and consistent with the construction design process, construction schedules and builder commissioning plans.
• Ensure consistency of project planning and status reporting across the multiple IT delivery projects and adherence to the Redevelopment Project Lifecycle and lifecycle needs.
• Manage the project change control process and escalate significant changes.
• Work with the IMIT Core Team on major scope change assessments, decision-making and implementation schedule changes.
• Develop the Technical Go-LIVE plan by gathering input from the delivery teams for the build/configure, test, and Go-LIVE of the various IT capabilities to enable DB commissioning, IM applications and clinical operations.
• Support and provide guidance to the overall Redevelopment Go-LIVE planning, transition teams, and the support and sustainment organizations to ensure a smooth transition to operations.
• Develop the transition plan and provide assistance on meeting the IT production turnover requirements of receiving departments.

Skills: IT Alignment, Team Coordination, Schedule Management, Project Reporting, Change Control, Scope Management, Go-Live Planning, Transition Support

• Develop and continually update detailed project management plans and schedules.
• Work with the Business Analysts and the client to define/refine the project scope.
• Facilitate the gathering of information required to estimate project cost, resources, time and deliverables.
• Prioritize efforts for programs that will be broken down into multiple projects.
• Ensure that the project outcome reflects the goals of the client.
• Manage project scope by ensuring any changes to scope are documented and approved with the project change request form.
• Manage day-to-day operational aspects of a project.
• Review deliverables prepared by the team before passing them to the client.
• Establish, schedule, and facilitate regular status meetings with project personnel.
• Identify and coordinate any effects on dependent projects.
• Identify, coordinate and select internal and external resources and expertise to achieve program objectives.

Skills: Project Planning, Scope Definition, Cost Estimation, Resource Management, Client Alignment, Scope Control, Operations Management, Status Reporting

• Work with other leaders in order to effectively align resources across projects.
• Negotiate changes in project resources to achieve objectives and timelines.
• Collaborate with functional areas in the supervision of project personnel, which includes work allocation, training, and problem resolution.
• Assist with identifying which resources need to be procured outside the organization.
• Describe technical or other issues that need to be considered and assist in the development of SOWs.
• Ensure provisions of plans and contracts are being carried out.
• Determine if external consultants or contractors will be required to complete the project plan.
• Provide advice and counsel to the vendor relationship decision-making and contract development processes.
• Evaluate service provider performance.
• Monitor timely and accurate invoicing.
• Approve invoices for payment.
• Provide an issue escalation path and resolve vendor performance disputes.

Skills: Resource Alignment, Negotiation, Team Supervision, Procurement Planning, Contract Management, Vendor Relations, Performance Evaluation, Issue Resolution

• Validate and oversee ongoing vendor activities.
• Identify the elements of risk in a project.
• Analyze and prioritize and consolidate project risks and assess their potential impact on the client.
• Develop and maintain risk plans, processes and systems in order to mitigate risk, with assistance.
• Create an action plan for risks that occur and follow through on the plan.
• Maintain issue list, proactively escalating issues to project and departmental leadership to mitigate risk.
• Utilize various tools and techniques for estimating costs associated with a project, including physical, financial and human capital costs.
• Refine project cost estimates and confirm funding sources.
• Monitor the actual cost of a project versus the budget continuously.
• Define and evaluate factors that may potentially cause cost changes.
• Conduct in-depth root cause analysis of project budget discrepancies.

Skills: Vendor Oversight, Risk Identification, Risk Mitigation, Issue Management, Cost Estimation, Budget Monitoring, Financial Analysis, Root Cause Analysis

• Develop and maintain productive working relationships with business owners, project sponsors, vendors and key clients.
• Provide strategic guidance and insight for projects that are mission or business critical.
• Support the communication plan, conveying project scope, goals, milestones, budget, risk, status, change requests and critical issues to the client and project team.
• Assess the effectiveness of the interaction and communication with the client and project team.
• Develop and distribute the schedule for the delivery of the product/service.
• Verify completeness of delivery package/documentation.
• Coordinate the transfer of the product/service.
• Initiate and execute project closure.
• Adhere to established project standards, procedures.

Skills: Stakeholder Management, Strategic Guidance, Communication Planning, Relationship Assessment, Delivery Scheduling, Documentation Review, Service Transfer, Project Closure

• Contribute to the development of all metrics.
• Discuss teamwork progress and obstacles.
• Provide advice, guidance, encouragement and constructive feedback.
• Ensure work, information, ideas, and technology flow freely across teams.
• Establish measurable individual and team objectives that are aligned with business and organizational goals.
• Document and present performance assessments.
• Provide the team with constructive feedback as it pertains to project performance.
• Provide leadership, guidance and mentoring to team members and other delivery leads.

Skills: Performance Metrics, Team Collaboration, Coaching, Knowledge Sharing, Goal Alignment, Performance Evaluation, Feedback Delivery, Leadership Development

• Ultimately responsible for product or initiative delivery, which includes quality, efficiency and timeliness of work being done.
• Understand and support the product owner, scrum master and development team member roles and responsibilities.
• Ensure effective communication of initiative/product status, working with Product Owner and Team to address stakeholder issues/concerns.
• Model and promote expectations of high-performing teams and the behavior puzzle.
• Actively participates as a member of the NDS IT Leadership team.
• Champion and model Agile principles, and hires qualified and high-performing team members.
• Demonstrate ability to lead and coach all members of an agile team (dev team, scrum master, product owner, or other roles.
• Coach the team and team members when behavior is below the line.
• Responsible for career growth and development of team members through career coaching, 1-1’s, 4x4s and performance evaluation.
• Responsible for the performance management of under-performing team members.
• Provide assessment and recommendation of team or individual’s PBIP, salary adjustments, and spot bonuses.
• Understand the technology stack and high-level technical design of the solutions supported by the teams and look ahead at future technology considerations.

Skills: Product Delivery, Agile Leadership, Stakeholder Communication, Team Coaching, Talent Development, Performance Management, Technical Oversight, Continuous Improvement

• Comprehend the testing methodologies employed by their teams to ensure quality.
• Participate as a technical stakeholder representing technical debt and initiatives for backlog prioritization.
• Ensure the team is adhering to defined processes and standards.
• Work with the team and Program Office to identify improvements and recommendations for process changes.
• Provide encouragement, recognition and support to the team.
• Maximize team productivity and effective utilization of the team’s skillsets.
• Actively engages with the team and in ceremonies to support solution delivery and high team performance.
• Promote teamwork and collaboration.
• Work with the team to identify, implement and track the team’s goals to support segment objectives.
• Interface and consult across the organization (i.e., security, audit, operations, infrastructure, etc.) to coordinate delivery activities.
• Establish and maintain business partner and vendor relationships.
• Responsible for planning, budgeting, and forecasting of team members and operating expenses.

Skills: Quality Assurance, Backlog Management, Process Compliance, Continuous Improvement, Team Motivation, Productivity Optimization, Cross-Functional Collaboration, Financial Planning

• Build and govern a robust delivery process that stems from tried and tested experience that’s low in risk but high in efficiency.
• Responsible for direct reports (Technical BAs) but work with a wider function of some 60+ people.
• Slot into a product-focused function that is cloud-native and Agile/DevOps first.
• Understand the challenges and bottlenecks peers face and help to remove blockers to improve delivery.
• Coordinate with a broad range of Agile tech teams, including Engineering, Data, Support, Info-Sec, QA and more.
• Work with Heads of and Directors to ensure the WHAT’re doing, WHY’re doing it and HOW’re going to do it are understood, agreed and executed effectively.
• Mobilize the necessary resource teams so that deliverables can be actioned, both internal teams and external partners.
• Manage and own the supplier relationship, holding to account on cost, quality, efficiency and assess future suppliers.

Skills: Delivery Governance, Team Leadership, Agile Coordination, Process Optimization, Cross-Functional Collaboration, Strategic Alignment, Resource Mobilization, Supplier Management

• Identify and execute on digital initiatives in collaboration with Mack Trucks and Volvo Trucks North America.
• Drive modernization and transformation towards products.
• Serve the group commitment to boost sales of services and soft products.
• Define and drive the “digital experience” agenda together with Mack Trucks and Volvo Trucks North America.
• Secure business continuity by delivering runtime services and one-time initiatives.
• Manage delivery structure according to the overall sourcing strategies.
• Manage resources (licenses, contractors) to meet agreed KPIs/PIs.
• Accountable for budget execution according to the agreement with Mack Trucks and Volvo Trucks North America counterpart and vendor relations management.

Skills: Digital Initiatives, Product Transformation, Service Growth, Experience Strategy, Business Continuity, Delivery Management, Resource Optimization, Budget Accountability

• Secure underpinning contracts and agreements.
• Provide input to the Sub-Portfolio roadmap.
• Support the definition and execution of the solution support strategy.
• Execute the delivery basket roadmap (including decided decommissioning).
• Strive to transform the assigned portfolio from a project into a product and ways of working following the agile approach.
• Implement new ways for businesses to create high value in services and attract new opportunities.
• Constantly seek continuous improvement opportunities or usage of digital enablers and strategic partnerships to maximize value creation.
• Implement new concepts within a company and help transform the ways in which the organization operates.

Skills: Contract Management, Roadmap Planning, Solution Support, Portfolio Transformation, Agile Implementation, Value Creation, Continuous Improvement, Organizational Innovation

• Record and handle user complaints, be the first contact person for any inquiries for the business sites on an operational level (not single-user related).
• Ensure that customer and user complaints, as well as escalations, are handled.
• Steer local Service provisioning, as advised by the provider manager, the local provider/local OSS team.
• Collect local requirements in regard to global projects.
• Responsible for being a caretaker for the business sites on an operational level.
• Create service level reports for sites/regions.
• Summarize service levels and provide service level reporting to the business.
• Monitor the provision of services to all defined locations.
• Provide feedback about service performance for the Service Owner.
• Stimulate continuous service improvement.
• Provide correct charging for the business sites.
• Explain invoices to local businesses.
• Provide guidance to direct users and local businesses on IT processes, solutions, and improvements.
• Manage a team of individuals (business, GEA IT, 3rd party) towards solution management and troubleshoot to resolve problems as they arise.
• Partner with other business leaders to manage and lead change initiatives.

Skills: Complaint Management, Service Coordination, Requirement Gathering, Operational Support, Service Reporting, Performance Monitoring, Continuous Improvement, Change Leadership

• Responsible for supporting over 50,000 tickets annually and is the gateway for Tier 1 and Tier 2 enterprise IT and support services for the client.
• Play a pivotal role in maintaining customer satisfaction and loyalty by acting as the client advocate on operational and service management matters.
• Involved in day-to-day operational service and resource management activities of multiple IT Service Center locations, diverse staff (e.g., contractors, outsourced and union), as well as the ongoing improvements to the ITSM platform.
• Responsible for positively impacting production services by managing and continuously improving the service management team and Client Services support staff.
• Lead a diverse team to ensure the health of and delivery of services offered by the client by leading quality assurance, consistency, and continuous improvement.
• Responsible for including management and operations teams responsible for Tier 1 and Tier 2 support, change, incident, knowledge and resource management processes, development of other ITSM processes and best practices.
• Responsible for the management of various technology service contracts, ensuring all requirements are met and service levels are exceeded, whilst promoting innovation and growth of the service.
• Call for the client and will work closely with the Help Desk and Product Team to ensure the availability of the service and its smooth running.

Skills: Service Management, Client Advocacy, Operations Oversight, ITSM Improvement, Team Leadership, Quality Assurance, Contract Management, Service Continuity

• Own deployment activities, defining the approach and plan with all the relevant parties involved and tracking/monitoring the progress.
• Support transition to business as usual, manage/support the knowledge transfer and the transformation of local IT teams to handle the new end-to-end/global solution.
• Manage and control so that the Systems Integrator, the Local Markets and Global IT resources deliver as expected according to their commitments (contractual scope/remits).
• Ensure the SI provides and follows commitment curves for all deliverables in scope.
• Own the IT budget for the scope in charge (i.e., project/release/countries).
• Support the Operations team in defining the support and operations setup for the solution, utilizing Vodafone's offshore capabilities.
• Manage portfolios to bring visibility to the roadmap and progress of key priorities.
• Responsible for cross-product integration across teams.

Skills: Deployment Planning, Transition Management, Delivery Control, Performance Tracking, Budget Ownership, Support Setup, Portfolio Management, Cross-Product Integration

• Lead and execute complex, high-impact projects with critical dependencies across multiple stakeholders through all phases of development and implementation.
• Ensure projects are completed within budget, schedule, and quality targets while meeting business objectives.
• Identify resource needs for the project and establish roles, expectations, and goals with team members.
• Establish a governance cadence with stakeholders and report on the project’s performance against KPIs.
• Direct and manage internal and external teams from multiple locations.
• Work with stakeholders to define and manage the scope, strategy, requirements and implementation of projects.
• Accountable for ensuring a robust delivery model is in place to ensure reusability of existing IT components and fast-tracking the delivery of solutions to Unilever markets.
• Deliver governance aligned to this model and evolving the base solution template with global features, plus creating templates for speedy localization, would be an expected output from this practice.
• Responsible for developing core application templates that can be rolled out easily, fast and at a much-optimized cost is the key expected output from Delivery Models.
• Cross-Platform Collaboration across multiple Unilever IT platforms like ECC, ACTPM, Data Lake, Integration, Distributor Management System, etc., and Local or Regional Solutions to deliver a common objective.

Skills: Project Leadership, Budget Management, Resource Planning, Governance Reporting, Team Management, Scope Definition, Delivery Optimization, Cross-Platform Collaboration

• Responsible for the successful end-to-end delivery of the IT elements of a change portfolio of the target business areas.
• Responsible for delivering change through IT Projects or Agile Factories while maintaining context and follow-up on delivery activities (through participating in regular monthly Portfolio Review meetings) for the supported business areas.
• Become both a business representative within IT, and an IT representative within the Business.
• Determine a clear understanding of the business ambition and engage with IT engineering teams, being fully accountable for the definition, design and delivery of an IT solution that is fit for purpose.
• Develop a deep understanding of the business goals and work with the IT Europe Management Team.
• Define, plan, and deliver the European IT strategy regarding change delivery and support.
• Maintain a team project plan, ensuring projects are prepared according to the latest business priorities and timeframes, as well as managing the team’s capacity to start new projects.
• Responsible for providing UX and CX advice.
• Manage third-party supplier relationships.

Skills: Change Delivery, Portfolio Management, Business Engagement, Solution Design, Strategic Planning, Team Coordination, UX/CX Advisory, Supplier Management

• Manage IT delivery teams either directly or indirectly, as well as coach and mentor more junior team members.
• Define and Lead Program budget management.
• Identify risks and mitigate at a program level, including assessment of program strengths and areas for improvement.
• Meet with stakeholders to make communication easy and transparent regarding project issues and decisions.
• Ensure goals are met in areas including customer satisfaction, delivery quality and team member performance.
• Organize programs and activities in accordance with the company's mission and goals.
• Create and manage long-term program goals.
• Operate as the Release Train Engineer for the D365 Release Train.
• Partner with the Vendor Management Office with a focus on delivering projects and services via strategic and specialized suppliers in both time and material and managed services.

Skills: Team Leadership, Budget Management, Risk Mitigation, Stakeholder Communication, Quality Assurance, Program Management, Release Coordination, Vendor Partnership

• Experience in executive IT service delivery.
• Experience in IT client/end-user support and in IT Infrastructure.
• Experience managing and improving end-user IT services in enterprise environments.
• Expert-level knowledge of iOS, Android, Windows and Mac operating systems.
• Expert-level knowledge in Microsoft products, e.g., Microsoft server operating systems, Active Directory, SQL, Enterprise Office 365, Azure, OneDrive, SharePoint, Intune and Teams.
• Proficient level knowledge with networking concepts (LAN, WAN, TCP/IP, VLAN, Wi-Fi, DHCP, DNS, Ethernet).
• Project management experience concerning medium complexity projects from planning to completion (e.g, office moves, patch management, Intune/SCCM deployments, etc.).
• Demonstrated organizational skills, attention to detail, analytical/problem-solving abilities, time management and the ability to multitask.
• Strong verbal and written communication skills, with the ability to clearly explain complex systems to non-technical stakeholders.
• Must have ITIL Foundation Certification, ITIL V4 certification.
• Must have TIL Lifecycle certifications, Service Transition, Service Operations, etc.
• Must have one or more PMP, CompTIA Project+, OR CAPM, CompTIA A+, CompTIA Network+ + certifications.

Qualifications: BA in Project Management with 11 years of Experience

• Experience in a technical support management/lead role.
• Experience with PoS (Point of Sale) retail systems.
• Practical experience with Mobile Device Management tools and Microsoft administration tools.
• Must have ITIL Foundations certification and a good understanding of service management concepts.
• Excellent written and verbal communication skills.
• Demonstrated problem-solving skills.
• Demonstrated customer service skills and an ability to work with teams of varying levels.
• Able to proactive and can-do attitude.
• Able to manage a project.
• Able to vendor and commercial.
• Able to report to senior management.
• Comfortable getting into the details.

Qualifications: BS in Computer Science with 8 years of Experience

• Proven previous experience in a Senior Service Management/Service Delivery role.
• ITIL Certified or relevant accreditation (Foundation minimum, Practitioner).
• Excellent stakeholder management skills.
• Excellent communication skills as well as analytical problem-solving skills.
• Proven previous experience in managing third-party service Providers/Partners.
• Experience in Supplier Commercial Management.
• Experience of TalkTalk's Network and industry suppliers.
• Experience in contracts management.

Qualifications: BA in Information Systems Management with 10 years of Experience

• Managerial role and experience in Project Management and Business Process Improvement.
• Wide and detailed knowledge of IT, preferably in a manufacturing environment.
• Proficient in IT operations and management, ERP system implementation, Cloud infrastructure, network, Data Center Management, IT framework, IT Security Policies and IT hardware and IT software.
• Able to present complex technical concepts effectively, both verbally and in writing, to stakeholders and end-users.
• Excellent leadership skills and able to leverage on team’s abilities.
• Must have strategic thinking, problem-solving, and business planning.
• Experience in managing and leading medium to large-scale projects.
• Must have a PMP (Project Management Professional) certificate.
• Knowledge in Agile/Waterfall/Scrum.

Qualifications: BS in Software Engineering with 11 years of Experience

• Work experience in IT domains such as Project delivery, Technical Lead, Lead Developer, or Lead Business Analyst.
• Enterprise-level experience in agile project management and a track record in rolling out digital solutions in Agile environments.
• Experience in Agile principles (SCRUM, KANBAN), while successfully managing international integration projects.
• Knowledge of the software development life cycle, and experience working with Azure DEVOPS, Trello, Jira, or similar tools.
• Must have well-built technical knowledge (architecture, software development, APIs, infrastructure, etc.).
• Knowledge of how to structure complex issues, prioritize them and support their implementation.
• Experience with working with outsourced solutions and service delivery partners.
• Work experience with Azure cloud platforms and DevOps.
• Previous work experience in delivering subscription platform software.
• Previous work experience in a pan-European multi-lingual environment.

Qualifications: BS in Information Technology with 9 years of Experience

• Relevant working experience in an MNC environment.
• Strong expertise, experience and solid technical background in IT Operations Management, IT Service management, IT QA and compliance management, IT Security Management and Project Management.
• Must possess ITILv3 Foundation, Project Management Professional and Certified Cloud Practitioner certificates.
• Understanding and appreciation of a broad range of technical areas, including IT Infrastructure, Network, IT Security, Desktop, Datacenter services, Back-up and DR and Cloud Services.
• Knowledge of Cloud environment and hands-on service management of public cloud environment (AWS, MS Azure).
• Ability to effectively communicate and manage stakeholder expectations.
• Flexible and agile in adapting to changes.
• Able to evaluate a problem or situation and determine a reasonable, practical plan to resolve/address that problem or situation.

Qualifications: BA in Management Information Systems with 11 years of Experience

• Proven experience, either as a scrum master or an Agile Delivery Manager.
• Expert knowledge and experience in cultivating high-performance teams utilizing Agile or Lean techniques.
• Prove track record of developing and managing roadmaps and backlogs, meeting outcomes and driving business value.
• Experience with project management tools like JIRA, Confluence and Slack.
• Strong knowledge of Agile delivery methodology (Kanban/Scrum).
• Excellent analytical skills, providing structured thinking and challenging problems.
• Must have good planning skills.
• Able to work collaboratively within delivery teams and cross-functionally.

Qualifications: BS in Network Engineering with 6 years of Experience

• Excellent interpersonal, verbal, written and presentation skills.
• Experience in forming and leading virtual teams and collaborating across large, matrixed organizations.
• Proven record of delivering business value from IT.
• Ability to provide a trusted voice at the decision-making table.
• Able to fast learner/self-starter with an entrepreneurial work ethic.
• Effective listening, communication, and great analysis skills.
• Ability to manage time effectively and adapt quickly to changing priorities.
• Must have experience working in the Supply Chain industry (warehouse management or manufacturing).
• Able to perform 1 to 2 full-cycle Microsoft Dynamics 365 implementations.
• Must have experience with agile methodologies, preferably SAFe.
• Ability to move between high-level architectural review/design and the “roll up the sleeves” level of doing all phases of an application delivery project.
• Experience participating in functional design, configuration and process alignment with a detailed understanding of Supply Chain and Manufacturing concepts and general module functionality.
• Must have Microsoft Dynamics 365 certifications.

Qualifications: BS in Data Analytics with 8 years of Experience

• Experience as a people manager or as an experienced consultant who wants to take the next step in their career with people management.
• Deep knowledge with Service and Delivery from an internal IT organization or a consulting company.
• Must have a global mindset and have experience working in global companies.
• Able to commit to a person, structured, proactive and dynamic with a large amount of experience on how to manage a Service and Delivery organization.
• Able to go into wider discussions in relation to IT Management and be an active partner in the IT Management group.
• Able to develop and support the IT Service and Delivery department.
• Knowledge and understanding of IT Service Desk, End User Computing and Software deployment.
• Fluent in written and verbal English.

Qualifications: BA in Operations Management with 9 years of Experience

• Proven release management experience.
• Management experience on a development team in a large/complex organization.
• Must have vendor management experience.
• Experience in a project environment and development of Mobile and Web applications, real-time distributed.
• Experience within a support organization providing 3rd line support for an application.
• Experience in most of the following technologies: iOS, Android, HTML5, CSS, CSS3, Web Programming Skills, User.
• Experience working with Agile methodologies (SCRUM) and tooling, MS TFS, JIRA, and GIT.
• Proven record of business case preparation, financial management and strategic thinking.
• Fluent in customer experience and customer design principles and practices.
• Strong interpersonal and teamwork skills, a high degree of skill in written and oral communications.
• Strong stakeholder management skills, including coaching of senior stakeholders, managing governance bodies.
• Able to create a motivated, high-performing team and develop the skills of team members through coaching.
• Experience working within landscape and platform components (iOS, Android, Azure, Apigee, Adobe, etc.).
• Must have startup experience.

Qualifications: BA in Information Systems Management with 12 years of Experience

• First-class service management and delivery experience gained at a senior level in a global organization.
• Experience of working with computing at scale using multiple SaaS, IaaS, and PaaS technologies.
• Detailed understanding and a passion for service management methodologies and concepts.
• First-rate partner engagement skills with the ability to influence and convince others.
• Strong and varied vendor management experience using a mix of in-house, consultant and outsourced models.
• Knowledge and demonstrable experience of matrix management and leading large teams of people via outsourced vendors.
• Experience in running and improving processes such as incident, change, release, and problem management.
• Experience working within an Agile environment, delivering faster at a higher quality level.
• Track record of managing service performance/improvement by leveraging KPIs and metrics to deliver a quality customer experience.
• Experience with Lean Six Sigma to drive efficiency and improvements to ways of working and process excellence.
• Able to demonstrate outstanding line management skills with the ability to ‘lead leaders’ and senior-level colleagues.
• Proven ability to define and drive improvement using metrics and structured planning.
• Experience running a 24x7x365 operation supporting 000’s of users across 80+ countries.

Qualifications: BS in Computer Science with 13 years of Experience

• Solid operational understanding and technical knowledge of multiple standards and tools, ITIL preferably V3.
• Experience in process ownership and delivering process functions.
• Experience in a Managed Services environment.
• Excellent written and verbal communication skills.
• Proven ability to influence cross-functional teams without formal authority.
• Experience and competence in chairing meetings.
• Able to familiarize with Project Management Approaches and the project delivery life cycle.
• Able to familiarize with the SDLC (Service Delivery Life Cycle).

Qualifications: BS in Network and Systems Administration with 6 years of Experience

• Knowledge of leasing/finance and audit processes.
• Experience with leading people.
• Experience with managing, maintaining and delivering implementations in finance applications and/or ERP.
• Knowledge of an overview of computerized financial systems, including personal computer systems, Excel, Windows, and other mainframes, general ledger and related software.
• Capable of effectively interacting with Business Unit customers.
• Strong verbal and written communication skills.
• Excellent analytical and problem-solving skills.
• Ability to work independently in a dynamic, fast-paced environment.
• Experience in data processing, data analytics and reporting.
• Able to familiarize with Sarbanes-Oxley Requirements.
• Knowledge of ERP concepts, AP, AR, GL and Cash management.
• Prior experience in managing/maintaining leasing applications.
• Prior experience in Odessa or similar leasing/finance systems.
• Understanding of Integrations, SQL database (database maintenance, automatic data imports).

Qualifications: BS in Data Science with 9 years of Experience

• Strong understanding of Microsoft solutions.
• Strong knowledge of Networking and Microsoft Server environments.
• Strong knowledge of Windows Azure, Office 365 and Active Directory best practices.
• Proven track record in coaching and managing others to improve delivery quality and the achievement of service level targets.
• Strong communication and presentation skills.
• Ability to communicate and interact positively with a wide range of stakeholders, including senior executives.
• Strong planning and organizational skills to be able to prioritize work and meet deadlines.
• Experience working with corporate IT infrastructure.
• Experience in leadership responsibilities, including strategy, budgeting, and people management.
• Demonstrated experience influencing key stakeholders across the business (in multiple geographies) and within complex contexts.

Qualifications: BS in Information Technology with 8 years of Experience

• Experience in establishing and maintaining relationships with individuals at all levels of the organization.
• Experience with vendor and vendor contract management, including SLA review.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Able to analyze and report data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Able to identify operational issues and recommend and implement strategies to resolve problems.
• Experience contributing to financial decisions in the workplace.
• Experience direct leadership, indirect leadership, and/or cross-functional team leadership.
• Experience in vendor relationship management.

Qualifications: BS in Software Engineering with 7 years of Experience

• Experience in managing application deliveries and running support for multiple platforms, leading a team of developers and QA experts.
• Prioritize the demands in partnership with product owners to ensure timely delivery.
• Able to have exposure to multiple products and technologies like Oracle Price f(x), Oracle CPQ, etc, and its integration with multiple IT platforms like SAP and Oracle ERPs via middleware like OnePO.
• Sound understanding of pricing processes and it’s setup in ERP systems to drive proper integration with pricing and quotation tools.
• Expertise in implementing test-driven development, domain-driven design, and clean code principles.
• Prior experience participating in IT pre-sales (Request for Proposals/Request for Information), driving proposals, defining end-to-end solution architecture, covering technical deployment architectures, and non-functional and performance aspects.
• Must possess excellent communication skills at all levels, from team members to senior management, including exceptional presentation skills.
• Enthusiasm and a desire to build an innovative team. Prior experience working on innovation use-cases, Proof-of-Concepts development.
• Good experience working in a cross-functional matrix organization.
• Must have entrepreneurial spirit and flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.

Qualifications: BA in Management Information Systems with 12 years of Experience

• Work experience in IT/Finance/Insurance or other digital disciplines.
• Self-motivated to master new IT technologies.
• Hands-on experience with Azure environment setup, Web development (VueJS, ReactJS, Node.js, LoopBack, Restful API, etc.).
• Experience development tools (GIT, Maven, Eclipse, Visual Studio, Jenkins), Kubernetes and Cloud (Azure, OpenShift, Docker, Pods, Containers).
• Experience Agile development model.
• Good analytical, interpersonal and problem-solving skills.
• Positive attitude, fast-learning, energetic and able to perform in stressful and challenging environments.
• Good command of Cantonese, written and spoken English.

Qualifications: BA in Information Systems Management with 4 years of Experience

• Experience in IT delivery with a good high-level understanding of technology and the IT architecture landscape.
• Excellent English written and verbal communication skills, capable of working with people at all levels within and external to the business.
• Experience working in a Matrix Management environment.
• Previous experience working within an agile environment and relevant management tools (MS Project, Jira, Confluence, SharePoint and other structured project management tools). Knowledge of Agile or iterative methodologies and terminology.
• Experience in an IT role with responsibilities in planning and stakeholder management.
• Experience managing and leading IT teams and/or workgroups on a Functional or Technical delivery.
• Experience leading a team across multiple geographies.
• Experience with multiple IT delivery methodologies.
• Experience with Agile delivery.

Qualifications: BS in Computer Science with 8 years of Experience

• Experience of working in a fast-paced, evolving business under constant pressure.
• Previous experience in Digital transformation and/or Insurance or financial services.
• Excellent stakeholder, conflict and influence management skills.
• Ability to combine “soft” influencing, persuasion and consultancy skills with “leadership” qualities that will encourage business leaders to positively respond to questions, inquiries and requests to meet deadlines.
• Capable of demonstrating intellect and gravitas to influence and gain credibility with Hiscox business personnel and management.
• Creative, proactive, logical and innovative and will not just accept the status quo.
• Highly results-driven, with the energy and determination to succeed in a very fast-paced environment where the pace of response and leadership is critical to success.
• Able to take logical and structured decisions, remaining calm and consistent even when under pressure.

Qualifications: BA in Project Management with 11 years of Experience

• IT business experience in project management, including development, implementation and maintenance of systems, preferably across multiple hardware and software platforms.
• Must have comparable work experience.
• Experience in managing moderate to large-scale projects.
• Proven ability to manage internal and external development projects from inception to successful implementation.
• Strong project management skills with demonstrated ability to multitask and manage multiple small and large projects in a cross-functional environment.
• Strong understanding of the software development process, including requirement gathering, analysis/design, development tools/technologies, release/version control, contemporary testing methodologies and deployment management.
• Strong proficiency with both Agile and Waterfall/SDLC methodologies.
• Strong ability to coordinate and execute cross-functionally with technical managers, business managers, SME's, customers, etc.
• Ability to communicate needs and schedules, as well as ensure that plans are in place and standards are adhered to. 

Qualifications: BS in Software Engineering with 9 years of Experience

• Excellent ability to communicate verbally and in technical writing to all levels of the organization in a proactive, contextually appropriate manner.
• Excellent ability in interpreting customer business needs and translating them into application and operational requirements.
• Strong teamwork and interpersonal skills at all management levels.
• Demonstrated ability to coach other team members.
• Strong ability to influence those not within direct control.
• Proven ability to establish a high level of trust and confidence in both the business and IT communities.
• Excellent ability to prioritize work by dividing time, attention, and effort between current project workload and ongoing support tasks.
• Strong financial analysis skills and familiarity with financial reporting tools.
• Strong ability to deliver presentations of complex information to a variety of audiences.
• Demonstrated ability to manage a project budget.

Qualifications: BS in Information Technology with 8 years of Experience

• Experience in project and/or delivery management and/or as a Scrum master.
• Hands-on experience with Lean, Agile and Waterfall methodologies.
• Excellent communication and engagement skills.
• Strong stakeholder management skills and delivery focus.
• Experience in eCommerce integrations.
• Experience in vendor management.
• Experience with software development and delivery.
• Must have retail experience.
• Strong attention to detail, analytical and problem-solving skills.

Qualifications: BS in Data Analytics with 6 years of Experience

• Experience in the following roles: Delivery Lead, Delivery Manager, Project Manager, Solution Architect, Account Manager, Project Supervisor, Consultant.
• Experience in managing projects in Agile, Iterative, and Waterfall Methodologies.
• Demonstrated experience with Agile delivery approaches and Agile techniques.
• Able to strategize and define enterprise-level solutions, as well as to deep dive into technical implementation details across both Cloud and Development.
• Able to deep and up-to-date understanding of DevOps best practices.
• Hands-on experience in technology and software engineering practices.
• Ability to supervise and suggest competitive technical decisions and assure a winning mix of delivery practices applied on the project.
• High-level knowledge of the Software Development Life Cycle.
• Able to participate in technical discussions intelligently.
• Must have managed the development of solutions for complex business needs.
• Excellent communication skills, oral, written, and presentation skills.
• On-site experience of working directly with the customer.

Qualifications: BA in Management Information Systems with 9 years of Experience

• Proven experience in delivering a range of IT projects, preferably in the Financial services industry.
• Strong overall application delivery and IT/Technical project management specific skills and experience and commercial awareness across multiple functional areas.
• Strong financial acumen with the ability to effectively manage and control budgets, whilst ensuring value for money is delivered.
• Experience in waterfall and agile development and associated governance frameworks and standards, such as PMI, DSDM, or Scaled Agile (SAFe).
• Ability to project a positive image of the IT function and company through interpersonal, written and verbal communications to a wide range of audiences.
• Strong and practical understanding of both on-premises and cloud computing environments.
• Good experience in framework (.NET, Spring, etc.), DB working (MS-SQL and/or Oracle), API development, Agile methodology and Cloud working (AWS and/or Azure).
• Proficient at git and source control.
• Excellent fluent Korean and good business proficiency in English.
• Leadership experience, preferably in MNCs, with strong data-driven decision-making skills and problem-solving solving and analytical skills.
• Able to team player with a learning mindset.

Qualifications: BA in Project Management with 11 years of Experience

• Ability to interpret complex information across multiple data sets and distill into high-level planning activities.
• Ability to prioritize and drive change in response to business demand to ensure IT continues to deliver on value-added activities.
• Great communication skills, finding ways for non-technical people to understand technical concepts.
• Experience in cost and budget management and tracking.
• Effective identification, mitigation and management of risk.
• Experience in planning in a DevOps environment with knowledge of DevOps software delivery methodologies and their application.
• Experience with mobile device management and support.
• Experience with the ServiceNow platform.
• Experience with Tidal and OnBase platforms.

Qualifications: BS in Software Engineering with 9 years of Experience

• Expertise and experience with system integration covering all key aspects of IT (Application, Data, Test, Infrastructure, Deployment, Operations) across ERP systems (specific expertise in Finance and/or T&E).
• Experience in successful implementations for medium to high-scale projects/solutions for multi-functional, multi-national organizations.
• Ability to work in an international, multi-cultural and distributed team with complex reporting lines.
• Ability to communicate with stakeholders at mid mid-management level (up to E band).
• Ability to work in any country and to commute on a weekly basis.
• Experience leading both physical and virtual teams.
• Must have vendor management experience.
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
• Must have ITIL certification.
• Able to train and guide junior team members.

Qualifications: BA in Information Systems Management with 10 years of Experience

• Experience in IT service management/delivery, including managing service performance or service delivery as an IT business partner or service lead.
• Excellent understanding of running and maintaining IT applications, and in monitoring SLAs and KPIs.
• Experience problem solver with experience in time-critical activities such as IT incident management, problem management and Security incident management.
• Excellent written and verbal communication skills in English.
• Strong ability to interact with business and technical teams.
• Must have French/German language skills.
• Knowledge of core banking systems and/or cloud services.
• Able to manage stakeholder management, manage multiple projects at once.
• Understanding of CCTV infrastructure.

Qualifications: BS in Information Technology with 8 years of Experience

• Able to demonstrate either direct operational experience gained within a relevant clinical environment or demonstrate experience of managing change within an IT environment.
• Strong organizational skills, the ability to prioritize a challenging workload, as well as excellent stakeholder management.
• Proven track record of delivering complex technology to a diverse customer and user base.
• Provide experience in managing and prioritizing high levels of demand within defined resource constraints.
• Experience in managing multi-disciplinary, cross-functional teams.
• Good knowledge of software architecture in modern web applications.
• Strong business orientation with outstanding analytical problem-solving skills.
• Capacity to quickly understand business problem statements and business operational processes.
• Must have excellent communication skills.
• Fluent in French and English (written and spoken).

Qualifications: BS in Data Science with 11 years of Experience

• Proven experience in an IT environment and in Service Delivery.
• Technical expertise in domains UNIX, AIX, SQL, DB2, AFP, Windows.
• Knowledge about tools like Kibana, Jenkins, Docker, and MongoDB.
• IT Service Management experience (ITIL knowledge).
• Experience in managing a team.
• Written and verbal communication skills.
• Enterprise technology experience, with a proven track record in the delivery of technology solutions.
• Strong communication skills with the ability to work well within and across teams.
• Knowledge and experience with transformational projects in the financial industry.
• Experience with Agile and Waterfall Methodologies and JIRA.

Qualifications: BA in Operations and Technology Management with 10 years of Experience