IT Delivery Manager Skills, Experience, and Job Requirements

IT DELIVERY MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Dec 09, 2025 - The Information Technology (IT) Delivery Manager has experience in the Financial Services industry, particularly within matrix change environments, and a strong track record of delivering technical solutions for Finance teams. This role requires expertise in Data Migration, Testing, Cutover, and Integration, and the ability to manage cross-functional teams, onshore and offshore, through all phases of the Systems Development Life Cycle while ensuring stakeholder alignment and governance. The manager also shows strong prioritization and collaboration skills, applies post-implementation learnings to future projects, and maintains communication across global locations.

Essential Hard and Soft Skills for a Standout IT Delivery Manager Resume

Project Management
Process Improvement
Risk Management
Agile Delivery
Resource Planning
Service Delivery
Technical Leadership
Performance Reporting
Portfolio Management
Change Management

Stakeholder Management
Team Leadership
Communication Skills
Problem Solving
Vendor Coordination
Client Relations
Conflict Resolution
Strategic Thinking
Team Mentorship
Collaboration Building

Summary of IT Delivery Manager Knowledge and Qualifications on Resume

1. BS in Software Engineering with 10 years of Experience

Proven ability in road map creation and program management.
Understanding of ‘development’ and ‘quality assurance’ and working knowledge of Agile and Waterfall delivery techniques.
Proven ability to successfully manage engineering teams and build high-caliber co-sourced teams.
Working knowledge of an ERP (preferably Island Pacific and/or SAP) and reporting suites.
Strong business acumen with a proven ability to balance risk and support decision-making.
Proven negotiating and influencing skills.
Good written communication skills with the ability to produce high-quality documentation.
Effective relationship-building skills.

2. BA in Business Information Systems with 7 years of Experience

Proven ability to manage stakeholders effectively.
Ability to drive outcomes through engaging the right people at the right time, making decisions that support quality service delivery.
Ability to deliver at pace, manage competing priorities and meet challenging deadlines.
Good understanding of the CDIO change management process.
Good understanding of HMRC key business events and how they impact operational teams.
Experience or awareness of Agile and/or ‘Waterfall’ delivery.
Able to continuous improvement approach to their working environment, willing to innovate and improve people and processes.
Able to act as a role model for HMRC Leadership and Management behaviors, coaching/managing staff, inspiring and motivating teams.

3. BS in Computer Science with 8 years of Experience

Experience in work related to IT projects and/or software development lifecycle.
Experience in coordinating Project teams in a global, multicultural enterprise environment.
Proven experience in delivering in both Agile (SAFe) and PMI ways of working.
PM and Scrum knowledge confirmed by certificates (i.e, PMP, Scrum.org, SAFe).
Ability to effectively communicate and collaborate within global organizations and virtual teams.
Experience in using one or more project management tools (JIRA).
Experience and willingness to share PM and Agile knowledge and coaching in addition to leading projects.
Knowledge of Service Lifecycle (ITIL).
Excellent teamwork and communication skills in English.

4. BA in Information Technology Management with 10 years of Experience

Software SDLC design, development, and delivery experience.
Experience with programming languages (i.e., Java, Python, C#, C++, PHP, etc.).
Experience with supporting mainframe infrastructure.
Must have a software development or technology background with strong knowledge of relevant technical disciplines.
Demonstrated understanding of Agile/Lean leadership principles.
Proficient in agile team development as well as awareness of team training opportunities.
Able to exhibit courage by taking smart risks and encouraging others to do so, empowers innovative approaches by motivating others to be proactive and resourceful.
Able to effectively coach and mentor, and identify and address skills needs and gaps.
Proficient in methods and techniques for running effective meetings and for understanding and influencing the roles played by participants.
Good interpersonal skills at all levels of contact in a wide variety of situations, demonstrating the ability to listen and influence, and to relate to customers in their own language.
Ability to champion change and support teams through change.
Ability to think critically, challenge conventional thinking, and generate and apply unique business insight to create a competitive advantage for the organization.

5. BS in Network Engineering with 9 years of Experience

Must have PMP or other Project management certification.
Must have Agile certifications(CSM, CPO, SAFe, etc.).
Experience in a hands-on project management/administration/coordination role focused on Information Technology projects and initiatives.
Experience in leveraging structured project methodology to lead large project teams in software application development.
Experience in delivering highly complex projects on time, on budget and with the expected scope at a high level of quality.
Proven track record in successfully delivering complex projects in a matrix organization.
Ability to understand "the big picture" and to apply advanced knowledge of project methodology, best practices, tools, and processes.
Ability to manage multiple priorities.

6. BS in Information Systems Security with 11 years of Experience

Experience in Waterfall and Agile methodologies (Scrum, Kanban, SAFe, iterative) as well as hybrid methodologies.
Experience in Agile transformations.
Must have a strong technical background.
Must have healthcare experience.
Skill in building trust and partnership within and across teams.
Excellent verbal and written communication, people-person skills.
Proven leadership, initiative, accountability, and strong partnership-building.
Skilled in Waterfall and Agile methodologies.
Strong negotiation, use of Jira, MS Project Server, and Excel pivot tables skills.

7. BA in Project Management with 12 years of Experience

Strong, practical project management experience, ideally on small, medium and large-scale projects.
Track record of successfully delivering projects in a flexible and appropriate manner.
Must hold the APM Project Management Qualification.
Understanding of IT technology and its pragmatic application.
Thorough understanding of the development cycle and project management methodologies (e.g., Agile).
Experience in managing remote development groups or third parties, with a particular emphasis on offshore management.
Able to manage complexity and ambiguity with strong conflict management skills.
Experience in dealing with multiple vendors.
Must have stakeholder management skills.
Excellent communicator with good influencing skills and strong conflict management skills.
Proven decision-making skills, excellent commercial judgment.
Able to build relationships in an international environment.

8. BA in Operations Management with 13 years of Experience

Must have a strategic thinker with strong implementation and solutions experience.
Strong interpersonal, facilitation and consensus-building skills.
Proven ability to obtain cooperation and build trust internally and externally.
Ability to build positive working relationships with third-party technology vendors.
Ability to communicate effectively and persuasively with management and peers.
Experience managing a technical team, including interviewing, coaching and developing staff.
Demonstrated leadership in third-party and office system integrations.
Proven track record of success in prioritizing and managing multiple projects.
Experience with project forecasting and resource planning in waterfall and Agile development environments.
Ability to understand and enforce IT governance policies.
Must have critical professional-related technical, computer skills.
Solid understanding of the software development lifecycle, of Quality Assurance techniques using source code control repositories, and n-tier debugging and testing experience.

9. BS in Data Analytics with 10 years of Experience

Excellent technical knowledge and hands-on experience (development experience highly regarded) in the relevant technical platforms and systems.
Experience with domain-driven or object-oriented design, cloud platforms, microservice and SOA architectures, APIs, mobile and web development, data layer design and analytics platforms.
Excellent grasp of design standards, patterns, and best practices.
Experience in Agile as a manager, architect, developer, or engineer (or similar role).
Demonstrated experience in leading a high-functioning, highly agile team of engineers that delivers scalable and responsive web-based cloud solutions.
Broad knowledge of the financial services industry, particularly personal investing.
Broad knowledge in various methodology practices and concepts, full product life cycle, Agile methodology, and DevSecOps principles.
Business stakeholder relationship building and management skills.
Strong communication skills, ie concise, and clear explanation of complex technical ideas, solutions and alternatives to all parties involved.
Proven ability to coach and mentor.
Excellent analysis and problem-solving skills with an ability to synthesize complex problems into simple and actionable directives.

10. BA in Management Information Systems with 9 years of Experience

Project management (or comparable) experience in global digital transformation projects.
Previous experience in Retail, Telco, Utilities, or Luxury and Fashion.
Experience in a consulting company.
Strong business awareness, understanding business priorities and needs.
Strong desire to work in a fast-paced, dynamic environment with high-energy and mission-driven colleagues.
Excellent presentation and communication skills, ability to interface with all levels of the organization.
Strong team player, comfortable in an international environment.
Strong leadership in managing a squad and cross cross-functional team.
Strong ability to negotiate, influence and achieve results.
Must have a strong personal drive.
Good command of IT competencies.
Experience with Salesforce and Xstore.
Must have fluency in English.

11. BS in Cybersecurity with 10 years of Experience

Must have native proficiency in the Korean language and be fluent in English.
Fluent in the Japanese language in addition.
Experience in IT with a good understanding of the broad aspects of delivering a world-class IT service (E2E).
Ability and experience in navigating through a complex matrix organization.
Experience in a Service Support (including Service Desk) operations environment where the major focus was on continual service improvement and customer experience through that service.
Must have proven and demonstrable experience in the key responsibilities above.
Ability to engage, maintain and drive insight conversations.
Solid interpersonal skills to engage as a thought leader with peers, partners, stakeholders and all of IT against the key responsibilities above.

12. BS in Computer Science with 9 years of Experience

Experience in managing service delivery in the digital space.
Ability to modernize support and operations to rapidly scale the consumer landscape with a growing number of users.
Able to data-driven mindset to use data to improve decision making, create strategic plans and stimulate initiatives.
Able to apply digital intelligence to foresee future demand from growth and projects to tailor these inputs into the capacity plans for all associated systems.
Able to balance between being Consumer-centric and IT-centric, with the ability to work under ambiguous situations.
Strong experience in customer service, user satisfaction, end-to-end service mindset, project management, quality control skills, and a passion for service improvement.
Understanding of high-availability web-based systems, infrastructure operations, and application operations.
Proven experience with the following collaboration tooling: Atlassian JIRA and Confluence, Service Now, and Microsoft Office 365.
Must have a certification in Information Technology best practices (e.g., ITIL).
Must have Certified in Agile Methodology (e.g., Product Owner, Scrum Master).

13. BA in Information Technology Management with 10 years of Experience

Possess a diverse and inclusive mindset, able to work independently in a multicultural and global solution center setup.
Ability to understand a complex business landscape, perform service designs and directions based on industry trends and business needs.
Able to establish an effective cooperation model with business partners and external suppliers.
Proven ability to prioritize work, multitask and be flexible.
Strong background in IT Service Management, such as ITIL.
Experience in applying IT service improvement methodologies like LEAN management, Six Sigma, or others.
Ability to cooperate and communicate with people at different organizational levels and within multi-disciplinary teams.
Supplier performance management, including KPI-driven activities.
Knowledge on Project Management (e.g, PMI, Prince2), Agile methodologies (like Scrum, Kanban, Lean) and/or Scaled Agile Framework (SAFe) experience.

14. BS in Information Systems with 11 years of Experience

Experience in leading project/service teams and managing IT projects of local and global scope, in multicultural, international and distributed environments.
Hands-on experience in service design, service transition and service operation activities.
Experience in application projects and operational support.
Good understanding of common technologies and platforms.
Experience in working with external suppliers of IT services in software development and maintenance.
Excellent command of English with outstanding communication skills.
Skill to envisage possible problems, determine and implement solutions.
Must have influencing, persuasion and negotiation skills, self-reliant and effective in managing a large portfolio.
Experience in the Pharmaceutical industry.

15. BA in Project Management with 12 years of Experience

Experience in the Financial Services industry, working in organizations with a matrix change environment.
Experience in delivering technical solutions for Finance teams.
Proven IT project delivery experience, including managing all phases of development analysis, design, build, testing, implementation, and over to BAU teams.
Excellent stakeholder management skills with an emphasis on building and maintaining long-term relationships within IT and the wider change community.
Deep understanding of Data Migration, Testing, Cutover and Integration.
Able to understand the proposed technical solutions to be able to foresee the impact on dependencies, delivery timelines and implementation plans.
Experience in following a formal Systems Development Life Cycle, with entry/exit criteria, quality checkpoints and governance.
Proven experience in matrix management of teams with different skills and experience analysts, developers, testers, support roles, and various non-IT contributors.
Experience with outsourcing/offshoring projects and support through effective collaboration with 3rd parties, including offshore and outsourcing partners.
Proven experience of taking learnings from post-implementation reviews for Projects, applying these learnings to future projects and measuring the improvement.
Willingness to work across co-locations to deliver projects/support the business and IT.
Ability to prioritize effectively, organize and delegate effectively as work volumes will fluctuate.

16. BA in Business Administration with 7 years of Experience

Great communication skills, founded in being a good listener.
Management and leadership experience of an IT service team.
Able to think analytically.
Must have independence in action and self-organization.
Must have excellent presentation skills.
Deep desire to deliver an amazing client experience.
Ability to keep up with and adapt to the fast-paced IT world.
Excellent communication skills (both written and oral) in English.

17. BS in Software Engineering with 8 years of Experience

Must have IT-related experience.
Experience leading large projects and/or managing teams.
Experience deploying and supporting cloud services in a large-scale environment.
Experience with one or more cloud providers.
Experience writing in a scripting language that implemented a deployment to the cloud or supported a cloud workload.
Experience working with relational and/or NoSQL databases.
Practical knowledge of web application security.
Experience as a contributor to the design of distributed and highly available cloud solutions.
Must have one entry-level certification in a cloud platform technology (e.g, Azure/AZ-1xx, AWS/Associate, GCP/Associate) or cloud operations experience.
Strong collaboration skills and ability to meet tight deadlines.
Excellent problem-solving and documentation skills.
Must have passed one or more Azure certification exams.

18. BA in Operations Management with 6 years of Experience

Previous experience with version control systems (Git, Perforce, SVN, TFS/VSTS/Azure DevOps).
Previous experience configuring Express Route connections to the cloud from on-premises.
Recent experience supporting a hybrid cloud configuration.
Previous experience with containerization technologies such as Docker.
Recent experience developing software that is deployed to the cloud.
Experience writing automation in PowerShell, YAML, bash, etc.
Recent experience with Azure SQL Server, Azure Cosmos DB, and/or MongoDB.
Hands-on experience working with Azure.
Recent experience with Azure DevOps deployments, big data clustering technologies (Databricks, HDInsight).
Excellent oral and written communication skills and experience with communicating with other teams via calls, chats, and email.

19. BS in Data Science with 12 years of Experience

Must have experience in IT/Management.
Previous experience within a matrix organization with direct people management.
Experience in working with high-level management and executive leadership.
Previous experience in leading a team within a larger area, setting development objectives, providing guidance and coaching.
Experience in leading a remote team in an area.
Must have fluent English.
Experience within an IT Service Management role, conducting development of Information Technology processes, information flow, associated reports, and applications for a defined service domain.
Possess moderate verbal and written communication skills to work effectively with technical and nontechnical personnel at various levels in the organization.
Experience as a full-stack developer.

20. BA in Management Information Systems with 9 years of Experience

Knowledge in Application Integration Patterns, Service Oriented Architecture, API Managers, SWIFT MT and ISO 20022 messaging, Web Services, Java, XML, and JSON.
Experience in Enterprise Service Bus (ESB) Technology (e.g., WSO2 ESB, IBM IIB/ACE, Oracle ESB/SOA, etc.), ETL Technology (e.g., Informatica, Microsoft SSIS, etc.), RHEL or CentOS.
Experience in Java Application Servers (e.g., JBOSS WEB, JBOSS EAP, Websphere AS, Tomcat, etc.) Web Servers (e.g., Apache HTTP, IIS, IBM HTTP, etc.), A2A and B2B Deployment.
Experience in API Deployment (e.g., WSO2 API, MuleSoft, etc.), Service Delivery Management experience of Integration Platforms (e.g., ESB, EAI, ETL, EDI, API, B2B), Application Interface Development experience on any of the above ESBs.
Ability to communicate effectively with all levels of the organization and external parties.
Understanding of IT networks and IT Solution Designs.
Able to familiarize and have knowledge of the ITIL and SAFe frameworks.
Must have a hybrid cloud experience.
Able to use ServiceNow user Pro.
Great communication skills in English.

21. BA in Project Management with 12 years of Experience

Solid work experience with operationalizing ITIL processes.
Comfortable working with clients and stakeholders.
Demonstrated ability to be independent and critical.
Committed problem solver and accountable against assigned responsibilities.
Must have an ITIL V4 practitioner.
Must have FinTech work experience.
Experience with SimCorp Dimension.
Must have broad operational IT experience.
Must have a consistent track record to influence without direct authority.
Able to customer-centric personality.
Must have ITIL Foundation and background.
Ability to perform at a high level of independence.
Ability to plan and organize, building and maintaining interpersonal relationships.
Ability to produce high-quality written documentation, communications materials and proficient in verbal communication.

22. BS in Information Systems Security with 11 years of Experience

Strong ERP experience, Microsoft Dynamics 365 Finance and Operations and/or AX.
Implementation cycles, project management experiences, preferably from large-scale ERP implementations with regional rollout.
Experience managing and supporting the supply chain module and good business knowledge.
Able to familiarize with ERP processes, order to cash, procure to pay, record to report, production, etc.
Experience in reporting/BI/data analytics tools and processes.
Experience in change management and knowledge transition of end users.
Relevant IT and finance delivery experiences.
Business and technical knowledge of banking systems.
Able to familiarize with the HSBC standards and processes.
Able to work independently, under pressure and proactively.
Strong interpersonal, communication and presentation skills.

23. BS in Network Engineering with 9 years of Experience

Solid experience of understanding and reporting Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) using Service Level Indicators (SLIs).
Strong customer service awareness.
Comfortable and confident at liaising with clients, 3rd party support vendors and staff of all levels across the company.
Able to work on own initiative, as well as in a team.
Strong industry knowledge, understanding and experience, including but not limited to Service Management principles and methodology.
Proven ability to influence cross-functional teams without formal authority.
Experience working in a customer-facing and/or operations technology function.
Experience managing a team of technical professionals (functional management and resource allocation).
Working knowledge of ITIL best practices, ITIL Foundation certification.

24. BS in Computer Science with 8 years of Experience

Experience working in the supply chain industry, supporting IT systems.
Able to customer-centric and service excellence approach.
Must have project Management skills.
Able to results-driven manner, with a proven track record in service delivery and performance.
Excellent communication and presentation skills.
Must have excellent negotiation skills.
Ability to work well in cross-functional teams.
Experience with both physical and virtualized Windows desktop environments.
Experience with IT asset management.
Experience with IT operations, document imaging and voice systems.