IT SUPPORT ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Nov 03, 2025 - The Information Technology (IT) Support Analyst delivers end-to-end application support with expertise in databases, scripting/programming, and technologies like Linux, RH, Oracle, SQL, and Python. This role requires strong problem-solving, communication, and organizational skills to resolve complex issues and collaborate across technical and business teams. The analyst also leads critical support efforts, mentors others, and ensures high application reliability through detailed analysis and effective remediation.

Essential Hard and Soft Skills for a Standout IT Support Analyst Resume
  • Technical Support
  • Incident Management
  • Hardware Installation
  • Network Configuration
  • System Monitoring
  • Issue Troubleshooting
  • Asset Management
  • Application Support
  • Security Management
  • Process Documentation
  • Customer Service
  • Communication Skills
  • Problem Solving
  • Team Collaboration
  • Task Prioritization
  • Process Improvement
  • User Training
  • Relationship Building
  • Time Management
  • Adaptability

Summary of IT Support Analyst Knowledge and Qualifications on Resume

1. BS in Computer Science with 3 years of Experience

  • Experience in an IT discipline
  • General understanding of computer operating systems and general hardware
  • General understanding of the Microsoft 365 cloud-based platform
  • Knowledge of common systems and software applications, including mobile devices
  • Knowledge of hardware and peripherals, connectivity, and general troubleshooting
  • Ability to keep up to date on technological trends and business transformation initiatives
  • Basic stakeholder engagement skills, including communication, presentation, facilitation, and influencing skills
  • Be able to communicate effectively with all levels of staff, linking business objectives to system implementation requirements
  • Ability to set and meet deadlines
  • Ability to be proactive and stop potential issues before they arise through best practices
  • Ability to think outside the box and work under pressure

2. BS in Information Technology with 7 years of Experience

  • Experience with Relational and Non-relational databases such as MongoDB.
  • Experience supporting front-to-back applications
  • Experience working with developers, business analysts, and the systems support team.
  • Scripting and/or experience in Programming Languages
  • Working experience with the following technologies, including Linux RH, Oracle, SQL, and Python
  • Problem solver with excellent analytical, verbal, and written communication skills
  • Attention to detail and high personal standards for accuracy
  • Strong organizational, follow-up, and priority-setting skills to handle multiple tasks/projects and to work independently
  • Strong subject matter expertise to provide clients, team, and/or project team with technical guidance and assist with highly complex troubleshooting/problem resolution.
  • Strength in identifying root causes and implementing targeted and controlled remediation plans.
  • Strength in consulting with other functional areas to provide technical expertise in the area of specialization
  • Strong interpersonal communication skills and can work effectively with vendors to fulfill support requirements.
  • Possession of an effective change management discipline.
  • Adeptness at configuring, upgrading, and administering business applications, in coordination with appropriate stakeholders.
  • Ability to work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/educate others.
  • Ability to lead in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools, and techniques that can contribute to effective solution development/delivery.
  • High comfort level in leading the support of highly complex and/or comprehensive applications/systems and/or business lines.
  • Willingness to work effectively as a team, helping others to resolve critical service issues.
  • Flexible with shifting priorities and the ability to function under deadlines with minimal supervision

3. BS in Cybersecurity with 5 years of Experience

  • Prior experience working as part of global project teams
  • Client/desktop support experience
  • Experience with project management activities
  • Extensive knowledge of Windows desktop environment (Win10, Office, user hardware)
  • Knowledge of Windows Server environment administration (AD, Exchange)
  • Ability to work well as part of a global team environment
  • Ability to work well independently and be proactive with task and time management
  • Ability to diagnose and troubleshoot software and hardware problems
  • Effective oral and written communication skills
  • Effectively manage relationships with key internal contact points
  • Fluent in English and Cantonese Language skills

4. BS in Management Information Systems with 6 years of Experience

  • Experience working with Windows OS and Mac OSX in a corporate environment.
  • Experience with Microsoft 365 E5 licensing and applications within the license model
  • Experience with SAML Single Sign On technologies, such as OKTA, in an Enterprise environment.
  • Experience with Active Directory user/group management.
  • Experience with the Dell product line, as well as Apple product support, and BYOD mobile devices.
  • Experience working with such Microsoft products as Intune, Microsoft Defender, Microsoft Compliance and Security, and Endpoint Manager
  • Strong customer service skills.
  • Ability to communicate complex technical issues to non-technical users.
  • Ability to manage competing priorities.
  • Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment, and precedents.
  • Ability to communicate complex information in straightforward situations.

5. BS in Network Engineering with 3 years of Experience

  • Previous IT support, virtual support, and/or help desk experience
  • Strong knowledge of Microsoft 365, Teams, and Windows 10.
  • Knowledge of information systems and the ability to apply that knowledge in practice.
  • Microsoft Access, Project, Visio, and Power BI knowledge
  • Mobile device knowledge and experience, including iOS and Android.
  • Knowledge and experience with ServiceNow.
  • Aptitude for learning software quickly with minimal instruction.
  • Excellent interpersonal and communication skills
  • Good problem-solving, decision-making, resolution, and organizational skills
  • Ability to work independently and self-manage

6. BS in Business Information Systems with 5 years of Experience

  • Experience in an IT Support/IT Service Desk role, responding to incidents, service requests on time
  • Experience and knowledge around Desktop and Laptop hardware, Operating systems like Windows 10, Windows 365, Microsoft Server OSs.
  • Experienced in supporting Office 365 apps like SharePoint, Teams, Power BI, and Outlook.
  • Experienced in Mobile Device and Smartphone support.
  • Experienced in wifi devices and Wi-Fi-related end-user incidents.
  • Understanding around Active Directory linked Service Management Software (SaaS IT +), Asset Management Flow.
  • Knowledge of IP Telephony, Mobile Phones, Mobile Device Management, etc
  • Basic knowledge about VMWare, VSphere
  • Strong written and verbal communication both in Turkish and English

7. BS in Software Engineering with 6 years of Experience

  • Experience working in a regional or global organization providing desktop support services in a Microsoft environment
  • Experience with ServiceNow or similar IT Service Management systems
  • Experience working in a professional services organization
  • Familiarity with MS Teams and O365
  • Familiarity with technical software solutions from Autodesk, Bentley, Trimble, etc
  • Familiarity with software solutions from Adobe, Bluebeam, Cisco, Symantec, etc
  • Strong technical aptitude and a desire to learn, have a proven track record of developing the technical knowledge and applying new skills in a high-paced environment
  • Good analytical skills, with the ability to solve complex problems, and openness in sharing knowledge and thinking with others
  • Excellent written and verbal communication skills, communicating with all levels within an organization
  • Strong interpersonal skills and the ability to develop and maintain relationships with representatives from various organizational offices and levels
  • Strong attention to detail
  • High energy, motivated, open-minded, and willing to embrace innovation and new technology
  • Self-starter who takes the initiative to work and develop holistic solutions

8. BS in Computer Information Systems with 5 years of Experience

  • Experience working in a distribution center or a desktop support role.
  • Experience working with Android operating systems related to support
  • Networking experience with wired and wireless technologies in a distribution center 
  • Experience working on systems needing 24x7 uptime support.
  • Experience with Zebra mobile technologies
  • Prior experience working with 3rd party vendors for incident escalation
  • Excellent customer service skills/experience working with critical production situations
  • Ability to train end users on repetitive technology tasks
  • Ability to be available 24x7 for upgrades/problem resolution and building emergencies.
  • Be able to meet tight deadlines and work towards targets

9. BS in Information Systems Security with 3 years of Experience

  • Experience supporting Windows OS, Office 365
  • Experience working in a global support environment
  • Experience working in an IT Support role.
  • Knowledge of PC and laptop hardware
  • Understanding of Active Directory and Group Policy management
  • Good understanding of network concepts
  • General knowledge of IT systems and network protocols, and processes
  • Understand the differences between LAN and WAN
  • Knowledge of ITIL processes
  • Knowledge of Apple OS X and iOS
  • Be able to work independently with some individual responsibility

10. BS in Digital Media Technology with 5 years of Experience

  • Experience in a fast-paced 1st-2nd line IT support role 
  • Experience supporting WLAN infrastructure 
  • Experience supporting Apple technologies in an enterprise environment 
  • Experience with Mobile Device Management in the Enterprise for management and deployment of mobile devices
  • Experience supporting troubleshooting VPN connections
  • Experience with VMware 
  • Understanding of network fundamentals
  • Good understanding of email flow and end-to-end email troubleshooting 
  • Strong skills supporting Windows 10 desktop 
  • Strong skills supporting the Microsoft business product suite (i.e., Office 2016, O365) 
  • Strong skills supporting AV solutions, Zoom, Teams, etc. 

11. BS in Applied Computing with 3 years of Experience

  • Industry-leading certifications, including Network+, Security+, Server+, MTA, CCENT, etc.
  • Experience installing, configuring, and troubleshooting desktop/laptop equipment or providing technical customer service
  • Intermediate experience with hands-on hardware troubleshooting.
  • Intermediate knowledge of Windows operating systems and Microsoft Office products.
  • Excellent technical knowledge of PC internal components, including internal cards such as NICs, hard drives, memory, and power supplies.
  • Effective communication skills.
  • Strong attention to detail and an affinity for accuracy.
  • Ability to operate tools, components, and peripheral accessories.
  • Be able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Attention to detail and an affinity for accuracy
  • Ability to withstand a moderate amount of stress
  • Strong conceptual, practical application, and problem-solving skills and techniques.

12. BS in Technology Management with 7 years of Experience

  • Microsoft Professional Certifications and Cloud certifications (Azure).
  • Experience with computer systems, including data, local or wide area networks, server (including working with virtualization technologies), and software/hardware assessment and repair, or an equivalent combination of education and experience.
  • Proficient in configuring and installing network hardware components and cabling, troubleshooting to rectify any problems that may occur, knowledge of TCP/IP, DHCP, DNS, VoIP, cloud technologies (Office 365, Azure, Teams), Unified Communications, Citrix, and Microsoft O365 applications.
  • Excellent customer service and interpersonal skills, and strong written and verbal communication skills, both technical and non-technical.
  • Strong project support, time management, organizational, analytical, troubleshooting, and problem-solving skills, with an ability to deal with all levels of personnel, build and maintain relationships, exercise discretion on confidential matters, and work independently.
  • Exhibit initiative and an appropriate sense of urgency in responding to each customer.
  • Exhibit an ability to learn and adapt to a changing environment and a willingness to upgrade skills on an ongoing basis.
  • Flexibility to work hours outside of the regular work week, including weekends and evenings.

13. BS in Data Science with 5 years of Experience

  • Experience in IT asset management
  • Experience in troubleshooting third-party applications.
  • Experience with building and developing process catalogs
  • Work experience in Information Technology as a Desktop Support Engineer, Technical Support Engineer
  • Hands-on experience with Windows 10/Mac OS/Chrome OS/Office 365/MS Teams/Internet Explorer.
  • Hands-on experience in Incidents, Service requests, and change requests based on ITIL Process.
  • Basic knowledge of VMware and Citrix, Cloud Technologies, e.g, AWS, Azure, GCP, etc
  • Knowledge of network security practices and Anti-Virus programs.
  • Working knowledge of networking/communication technologies, LAN/WAN.
  • Thorough knowledge of enterprise technology platforms, from the desktop through to back-end infrastructure
  • Outstanding communication skills in written and verbal form, and a High Customer Support orientation
  • Proven track record in delivering superior customer service in a corporate environment
  • Excellent problem-solving and multitasking.
  • Ability to perform remote troubleshooting.

14. BS in Computer Studies with 6 years of Experience

  • Application support experience in a complex, highly integrated environment
  • Experience with problem/incident management, including ticket creation, management, and escalation to resolution, experience with ServiceNow
  • Experience in supporting an international solution for a global company
  • Experience working with a Transportation Management System (TMS) or within a logistics environment 
  • Experience with MercuryGate TMS
  • Understanding of logistics and cargo routing
  • Strong English communication skills, both verbal and written
  • Proficient user of Microsoft Office skills, ex, Excel, Outlook, Word
  • Be able to adjust and meet communication requirements depending on the audience and situation
  • Strong organizational skills with natural attention to detail
  • Comfortable working in a fluid, nimble, agile-based environment

15. BS in Cloud Computing with 4 years of Experience

  • Previous Help Desk (telephone support) or Customer Service experience
  • Experience with using and troubleshooting Outlook 2019 within a network environment (permissions, calendar sharing, delegation) 
  • Experience with using and troubleshooting Microsoft Office 365(2019) with emphasis on MS Word, MS Excel, and MS PowerPoint 
  • Strong knowledge of Microsoft-based operating systems with an emphasis on Windows 10/8.1 
  • Understanding of PC hardware setup and configuration (A+ certification)
  • Excellent written and verbal communication skills with the ability to flex own style to influence and drive results
  • Demonstrated high technical aptitude as well as analytical and critical thinking skills
  • Strong organizational skills and attention to detail, with the ability to adapt quickly to changing business needs and priorities
  • Ability to work in a team environment within a multi-functional, organizational structure, and exhibit robust interpersonal skills
  • Strong sense of commercial awareness and the ability to apply/relate to overall business goals and objectives
  • Critical thinking and conflict resolution skills, and analytical abilities, allow assessment of customer service issues, situations, and opportunities
  • Self-motivated and able to work within a fast-paced environment

16. BS in IT Project Management with 7 years of Experience

  • Possess Security + certification
  • Experience in hardware, software, network troubleshooting, complex operating system functionality, or equivalent
  • Experience in completing minor repair work on IT systems
  • Experience working with federal civilian or DOD personnel, including geographically dispersed teams and stakeholders
  • Knowledgeable with all forms of hardware, including laptops, servers, desktops, printers, monitors, and peripherals
  • LAN/WAN technologies and working knowledge of switches, routers, and firewalls
  • Knowledge in operating systems such as Windows 7 and MS Office Suite (Outlook, Excel, Word, etc.)
  • Technical communication, knowledge, and troubleshooting skills
  • Ability to analyze computer system problems or errors and devise corrective measures
  • Excellent problem-solving skills
  • Ability to communicate in a technical and non-technical environment
  • Excellent customer service skills, written and oral communication, and time management skills

17. BS in Electronics and Communication Engineering with 5 years of Experience

  • Experience working in a managed enterprise technology environment
  • Experience installing, using, and supporting desktop tools, including backup solutions, virus protection, encryption, and management solutions
  • Familiarity with IT Infrastructure Library (ITIL) and IT Service Management (ITSM) concepts
  • Intermediate knowledge of desktop/laptop computer hardware, especially from Dell and Apple
  • Intermediate technical knowledge with current/prior versions of Microsoft and Apple operating systems, Office applications, Outlook/Exchange, Microsoft SharePoint, etc.
  • Intermediate technical knowledge of mobile devices, including hardware, software, and network components
  • Excellent interpersonal and written/verbal communication skills
  • Intermediate technical and analytical skills supporting both Microsoft and Apple personal computing environments
  • Strong aptitude to quickly learn and retain technical skills and institutional knowledge
  • Demonstrated ability to project empathy with customers and teammates, and to partner with others to creatively find satisfactory, supportable solutions
  • Ability to deliver outstanding customer service, and a career focus on helping others
  • Ability to carry out most work tasks with minimal supervision
  • Ability to excel in a team environment
  • Ability to clearly and easily present technical concepts to customers in non-technical language
  • Ability to capture and maintain accurate technical documentation and knowledge management content, both internal and customer-facing

18. BS in Interactive Media with 4 years of Experience

  • Professional experience in IT support or IT administration
  • Experience in 1stLine technical support
  • Commercial experience with Office 365 and Windows Devices
  • Experience working in and understanding of IT services within a retail environment, especially Point-of-Sale
  • Technical troubleshooting skills with a solution-driven working manner
  • Excellent communication and stakeholder management skills paired with a strong customer-first mindset
  • Ability to work independently and as part of a distributed team with a methodical approach
  • Ability to set priorities and meet deadlines
  • Ability to make decisions with limited information
  • Flexibility to support other business-critical solutions within the retail environment
  • Full Fluency in German and English, as well as good knowledge of French

19. BS in Systems Administration with 6 years of Experience

  • Experience in IT Support in an MNC environment
  • Experience in a regional service desk environment, and the ability to multitask
  • Extensive experience in supporting a range of IT applications, platforms, and technologies, including MS Office and Windows 10-based systems
  • Basic understanding of PC hardware setup
  • Confident working with Microsoft technologies, including Office 365, Windows 10, etc.
  • Excellent understanding of PCs (HP/DELL/Macbook) as well as mobile devices
  • Server and network knowledge
  • Good communication skills and can show the ability to engage with business users around the region
  • Ability to work under pressure in a fast-paced environment and work independently on different sites
  • Flexible, pro-active approach with 'hands-on' approach
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