Job Summary: 

• Identify and organize tickets according to priority.
• Escalate tickets to Tier 2 support and the IT Manager.
• Responsible for assisting with fieldwork.
• Update and maintain employee contact information.
• Responsible for providing computer equipment with the required items for company operations.
• Troubleshot equipment malfunctions and corrected them as directed by computer operation manuals or a supervisor.
• Train employees on the operating system.
• React to change and to productively handle other essential tasks.
• Responsible for IT-related office work as assigned by the IT Manager.
• Maintain a log of all work performed and processed, and turn it in to the supervisor by the end of the day.
• Submit knowledge base items to the help desk portal for end users.

Skills on Resume:

• Ticket Management (Hard Skills)
• Issue Escalation (Hard Skills)
• Field Support (Hard Skills)
• Data Maintenance (Hard Skills)
• Equipment Setup (Hard Skills)
• System Troubleshooting (Hard Skills)
• Staff Training (Soft Skills)
• Adaptability (Soft Skills)

Job Summary: 

• Interact with individuals at multiple levels within an organization.
• Provide Customer Support, relating to hardware installations, maintenance issues, software installations and upgrades.
• Evaluate and diagnose technical issues and errors, quickly determine and implement proper solutions.
• Generate service tickets in a timely manner, specific to company processes and guidelines.
• Collaborate with the account team and execute on implementations at client sites.
• Responsible for documentation related to client site updates and billing for the company's processing.
• Interact daily with others on the technical team to collaborate, share and support across the organization.
• Open-minded and willing to take on new tasks, identified and laid out by management.

Skills on Resume:

• Cross Communication (Soft Skills)
• Customer Service (Hard Skills)
• Issue Diagnosis (Hard Skills)
• Ticket Creation (Hard Skills)
• Client Support (Hard Skills)
• Record Management (Hard Skills)
• Teamwork (Soft Skills)
• Flexibility (Soft Skills)

Job Summary: 

• Maintain and upgrade network hardware and software.
• Maintain and upgrade existing firewalls.
• Maintain and upgrade PCs and network hardware and software applications.
• Troubleshoot day-to-day issues at various remote locations.
• Create and monitor system IDs, permissions and various accounts.
• Assist in routine maintenance, assembling, installing, testing and supporting PC hardware, software, printers, mobile devices and related technology.
• Work with vendor support contacts to resolve technical problems.
• Responsible for troubleshooting/administration of email accounts.
• Troubleshoot basic hardware, network, software, and printing problems.

Skills on Resume:

• Network Maintenance (Hard Skills)
• Firewall Management (Hard Skills)
• System Upgrades (Hard Skills)
• Remote Support (Hard Skills)
• Account Management (Hard Skills)
• Hardware Setup (Hard Skills)
• Vendor Coordination (Soft Skills)
• Technical Troubleshooting (Hard Skills)

Job Summary: 

• Learn new concepts to be an integral part of clients’ transition to cloud services.
• Develop client trust and build strong relationships by keeping clients connected and productive, whether employees are working at the office or remotely.
• Configure and maintain workstations and network devices in small business networks.
• Introduce and implement various features of Microsoft 365, including Exchange mail, SharePoint Online and Teams.
• Provide solutions to enable secure remote access to business systems for employees working abroad.
• Design wireless networks to provide sufficient range and speed throughout buildings and across properties.
• Implement and monitor data integrity solutions, including local and cloud backups.
• Assist clients in making educated purchasing decisions for their IT needs.
• Provide remote and on-site support to residential and farm clients for basic, peer-to-peer networks.

Skills on Resume:

• Cloud Learning (Hard Skills)
• Client Relations (Soft Skills)
• Network Configuration (Hard Skills)
• Microsoft 365 Setup (Hard Skills)
• Remote Access Solutions (Hard Skills)
• Wireless Design (Hard Skills)
• Data Protection (Hard Skills)
• Client Support (Soft Skills)

Job Summary: 

• Provide day-to-day technical support to employees for internal systems, software and hardware.
• Responsible for troubleshooting a wide variety of issues, ranging from user account security, network connectivity and warehouse equipment issues.
• Prioritize tickets within the Track IT helpdesk platform to ensure local and remote end users receive updates and resolutions in a timely manner.
• Collaborate across cross-functional business teams to solve high-impact incidents with a sense of urgency by providing quality and accurate information.
• Proactively identify recurring technical issues and fix their root causes to enhance business productivity.
• Perform research independently by asking clarifying questions, gathering relevant data, and resolving the issue using a data-driven approach.
• Responsible for being a team player and assisting other members to achieve overall team goals.
• Rotate with other IT team members the ‘on-call’ support number, providing after-business hours first response and triage on IT urgent issues.

Skills on Resume:

• Technical Support (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Ticket Management (Hard Skills)
• Cross Collaboration (Soft Skills)
• Problem Prevention (Hard Skills)
• Data Analysis (Hard Skills)
• Teamwork (Soft Skills)
• On-Call Support (Hard Skills)

Job Summary: 

• Monitor the Employee and Campus Service queue in the Service Desk.
• Ensure the requirements are clear on all tickets, and respond with a suitable response.
• Install new hardware, systems, and software for onboarding employees.
• Install, configure, and maintain equipment and telephone systems.
• Manage user accounts, permissions, email, anti-virus, and anti-spam.
• Deliver technical solutions as per specified plans, deliverables, costs, and timelines.
• Document technical issues, solutions, and support information for future reference.
• Clearly articulate technical issues, solutions, and activities to colleagues and customers.

Skills on Resume:

• Queue Monitoring (Hard Skills)
• Ticket Management (Hard Skills)
• Hardware Installation (Hard Skills)
• System Configuration (Hard Skills)
• Account Administration (Hard Skills)
• Solution Delivery (Hard Skills)
• Technical Documentation (Hard Skills)
• Communication (Soft Skills)

Job Summary: 

• Assist with the planning, strategy and implementation of systems and technology.
• Assist management in the planning of technology usage.
• Coordinate upgrades and updates with users.
• Execute daily operational tasks in an efficient, timely manner.
• Facilitate communication among users and technical support.
• Help problem-solve issues and suggest improvements.
• Organize and maintain documentation.
• Maintain all computer-related equipment and peripherals.
• Assist in ensuring compliance with system security and cybersecurity.
• Assist with training and education of systems.
• Coordinate and monitor network availability and performance.
• Assist with system evaluations and assessments.
• Responsible for technical support for company users.

Skills on Resume:

• System Planning (Hard Skills)
• Upgrade Coordination (Hard Skills)
• Operational Efficiency (Soft Skills)
• User Communication (Soft Skills)
• Problem Solving (Soft Skills)
• Documentation Management (Hard Skills)
• Cybersecurity Support (Hard Skills)
• Technical Support (Hard Skills)

Job Summary: 

• Responsible for providing hands-on support for any site/mfg issue resolution and improvement.
• Responsible for a range from installation, diagnosing, repairing, maintaining, and upgrading computer hardware, peripherals and equipment to ensure optimal workplace performance.
• Responsible for end-to-end support of users and local escalation for problem resolution.
• Support of Change Management impacting Users.
• Assist with troubleshooting local and wide area network problems (e.g., HW support, console to device, check status and performance).
• Assist with troubleshooting, maintenance, and repairs (e.g., HW support, Manage Backups, check status, and performance).
• Install, configure and support VoIP.
• Configure and support company cell phones with MDM.
• Responsible for HW support, problem resolution, special SW install and support, vulnerability mgmt.. KB updates, Compliance mgmt., and inventory mgmt.
• Disaster/data recovery for Critical/Lab PC’s (e.g., PCN/OMN Computers).
• Responsible for process control support (e.g., Security patching, hardware, and network support).
• Responsible for application support, Office 365, Access 97-2016 (Mfg. dB support).
• Provide SW support and site contact for Ricoh devices.

Skills on Resume:

• Site Support (Hard Skills)
• Hardware Maintenance (Hard Skills)
• User Support (Hard Skills)
• Change Management (Soft Skills)
• Network Troubleshooting (Hard Skills)
• VoIP Configuration (Hard Skills)
• Mobile Management (Hard Skills)
• Data Recovery (Hard Skills)

Job Summary: 

• Provide outstanding customer-centered quality support and service, ensuring the highest levels of customer satisfaction.
• Perform standard tasks using established methods, principles, concepts and standard operating procedures (SOPs) related to Service Desk activities.
• Deploy new and upgraded computer equipment to customers.
• Responsible for physical installs/placement of equipment, cabling, data backup and transfer, imaging, basic to complex configurations, standard to complex application installations, validation and testing.
• Prepare old devices for disposal or redeployment.
• Accurately documenting instances of hardware failure, repair, installation, and removal in the Service Desk system.
• Perform hardware/software troubleshooting and repairs remotely or in person on desktops/laptops, printers and mobile devices while meeting the defined Service Level Agreements (SLAs).
• Resolve questions or issues, referring only complex matters to a higher level.
• Participate in the creation and maintenance of local site IT systems documentation.
• Ensure compliance with all Panasonic policies and procedures, including but not limited to SOX compliance.
• Exercise good judgment by involving management in resolving customer issues.
• Escalate unresolved customer issues in a timely manner.
• Report to leadership on the environmental status regularly.

Skills on Resume:

• Customer Service (Soft Skills)
• Service Desk Operations (Hard Skills)
• Equipment Deployment (Hard Skills)
• Hardware Installation (Hard Skills)
• Asset Management (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Documentation (Hard Skills)
• Issue Escalation (Soft Skills)

Job Summary: 

• Receive Help Desk Tickets for IT support via SPICEWORKS and/or technical requests from users and other staff members.
• Take ownership of and responsibility for the Help Desk Tickets and prioritize them in accordance with operational importance.
• Liaise with and/or refer appropriate Help Desk Ticket requests to the Corporate IT team.
• Monitor the progress of requests for support and ensure that users and other interested parties are kept informed.
• Investigate faults, user problems, and other requests for support and/or information and take the most appropriate actions in order to reach a satisfactory resolution.
• Ensure that all work is carried out and documented in the Spiceworks Help Desk System.
• Monitor all user problems and system faults, identifying trends and patterns and consult with the Corporate IT Team.
• Manage users, security groups, and group policy in the local domain via Active Directory.
• Maintain Ethernet network topology and troubleshoot connectivity issues.
• Maintain the Tides Inn desktop and printer hardware and software to the required standards.
• Monitor and ensure OS, application, and anti-virus updates are current.
• Provide expert guidance/advice and act as a mentor to less experienced colleagues.
• Coordinate and execute outside resources for additional training.

Skills on Resume:

• Ticket Management (Hard Skills)
• Issue Resolution (Hard Skills)
• User Communication (Soft Skills)
• Documentation (Hard Skills)
• Trend Analysis (Hard Skills)
• Active Directory (Hard Skills)
• Network Maintenance (Hard Skills)
• Mentorship (Soft Skills)

Job Summary: 

• Ensure that ICT hardware across the curriculum areas of the school is at all times functional and ready for use in accordance with curriculum requirements.
• Responsible for undertaking repairs.
• Maintain all necessary records utilising the implemented service desk software, including inventories and details of equipment checks.
• Maintain IT assets utilising the service desk software.
• Ensure all technical issues are recorded.
• Assist the Regional Head of IT and the Network Manager in planning for and securing improvements and developments in technology.
• Manage networks, installing and removing software, monitoring its use, capacity and security, undertaking housekeeping tasks and taking any remedial action to ensure its efficient and smooth running.
• Build, maintain and use effectively support portal effectively.

Skills on Resume:

• Hardware Support (Hard Skills)
• Repair Service (Hard Skills)
• Record Keeping (Hard Skills)
• Asset Management (Hard Skills)
• Issue Tracking (Hard Skills)
• Tech Planning (Soft Skills)
• Network Administration (Hard Skills)
• Portal Management (Hard Skills)

Job Summary: 

• Provide technical problem solving on hardware and software issues and problems using initiative and local resources, to teaching and other staff, and external agencies and be able to demonstrate tenacity in doing so.
• Promote the ethos of The White Horse Federation at work.
• Ensure that ICT equipment and workstations meet the requirements of health and safety legislation and are maintained in a clean and safe manner.
• Attend relevant training and maintain up-to-date knowledge of new technologies.
• Ensure excellent customer service at all times.
• Undertake the role of administrator for the site's MIS system and ensure it is kept up to date.
• Guide school employees in the use of software and hardware that have been implemented by the team.
• Assist with DSE assessments.

Skills on Resume:

• Technical Support (Hard Skills)
• Problem Solving (Soft Skills)
• Safety Compliance (Hard Skills)
• Technology Training (Hard Skills)
• Customer Service (Soft Skills)
• System Administration (Hard Skills)
• User Guidance (Soft Skills)
• DSE Assistance (Hard Skills)

Job Summary: 

• Contact for customers to obtain technical support.
• Configure desks, laptops and software for all new hires.
• Assist with the ticket queue for all day-to-day IT requests.
• Update equipment inventory and maintain equipment stock with approved vendors.
• Manage company-provided mobile equipment.
• Create technical documentation, KB articles, and How-To’s for the knowledge management system.
• Discover training needs and provide coaching for the service desk team.
• Use technology and best practices to streamline procedures and automate tasks.
• Assist IT Systems Administrators and IT Systems Engineers with the implementation of new solutions and manage all existing platforms.

Skills on Resume:

• Customer Support (Soft Skills)
• Device Setup (Hard Skills)
• Ticket Management (Hard Skills)
• Inventory Control (Hard Skills)
• Mobile Management (Hard Skills)
• Documentation (Hard Skills)
• Team Coaching (Soft Skills)
• Process Automation (Hard Skills)

Job Summary: 

• Assure continuity of the computer system for all system users.
• Help with the continuity of the domain servers.
• Backup software operator and administrator.
• Research software products and their applicability to the organizational environment.
• Install selected software and hardware products.
• Repair hardware and work closely with service vendors to ensure continuity of service.
• Stay abreast of the latest developments in IT.
• On-call for all periods as assigned by the manager.
• Provide technical assistance and advice to users.
• Recommend changes in software and hardware to improve computer capabilities.
• Assist in implementing practices that will more effectively utilize IT resources.
• Administrate and maintain mobile devices.
• Create and maintain a computer imaging strategy.

Skills on Resume:

• System Continuity (Hard Skills)
• Server Maintenance (Hard Skills)
• Backup Administration (Hard Skills)
• Software Research (Hard Skills)
• Hardware Repair (Hard Skills)
• Technical Support (Hard Skills)
• Mobile Management (Hard Skills)
• Imaging Strategy (Hard Skills)

Job Summary: 

• Provide first-level support and advice to customers and colleagues in respect of hardware, software and networking, including installations, configuration and optimisation, ensuring the business objectives of the customer are met.
• Provide first-line diagnosis, escalation, monitoring and tracking of requests for service, utilising appropriate logging and escalation procedures and systems.
• Provide first-line support and advice in respect of requests for the acquisition, maintenance and disposal of ICT equipment, software and services in accordance with agreed service levels and standards.
• Assist in the implementation, testing and support of solutions, including liaison with suppliers, support staff and service customers to ensure satisfactory resolution of support activities.
• Assist in the provision of advice to colleagues and clients on any matter in which the team is concerned and contribute to the formulation, revision and enforcement of ICT standards.
• Work within relevant legislation, including the Health and Safety at Work Act, Data Protection Act and the Computer Misuse Act and to provide advice and guidance to colleagues in relation to internal policies and procedures.
• Identify and respond to faults on the telephone system, seeking external support.
• Assist with the production of reports and statistics in respect of team activities and performance.
• Assist in maintaining a healthy, safe and secure environment and to act in accordance with the school’s policies and procedures.

Skills on Resume:

• Technical Support (Hard Skills)
• Issue Escalation (Hard Skills)
• Equipment Management (Hard Skills)
• Solution Implementation (Hard Skills)
• ICT Standards (Hard Skills)
• Regulatory Compliance (Soft Skills)
• Telephone Support (Hard Skills)
• Reporting (Hard Skills)

Job Summary: 

• Provide support to the IT Manager.
• Responsible for day-to-day support and maintenance of equipment, as well as assisting with strategic long-term IT projects.
• Provide 1st and 2nd line support to staff and students.
• Act as the first point of contact for any technical issues (and report any unresolved issues to the IT manager).
• Day-to-day maintenance of the school's computer systems and IT resources, including carrying out minor repairs (or arranging for repairs).
• Manage the computer hardware and software inventory, including maintenance and installation.
• Responsible for user maintenance and management in a variety of systems, including Active.
• Responsible for directory users and computers (new starters, leavers), File servers, and  G-Suite.

Skills on Resume:

• IT Support (Hard Skills)
• System Maintenance (Hard Skills)
• User Assistance (Soft Skills)
• Issue Reporting (Hard Skills)
• Hardware Management (Hard Skills)
• Software Installation (Hard Skills)
• User Administration (Hard Skills)
• Directory Management (Hard Skills)

Job Summary: 

• Ensure the anti-virus software is installed and kept up to date on all devices.
• Set up AV for assemblies, meetings, events, and staff training.
• Liaise with the examination officer to ensure ICT access requirements are met.
• Train students with an exam access arrangement.
• Contribute to the development of the school's intranet site.
• Maintain a log sheet of toner supplies and usage levels for a small number of printers.
• Communicate with the service provider to ensure adequate stock levels at all times.
• Maintain a booking system for any ICT equipment and rooms, and assist with strategic, longer-term IT projects.

Skills on Resume:

• Antivirus Management (Hard Skills)
• Event Setup (Hard Skills)
• Exam Support (Hard Skills)
• Student Training (Soft Skills)
• Intranet Development (Hard Skills)
• Inventory Tracking (Hard Skills)
• Vendor Communication (Soft Skills)
• Equipment Booking (Hard Skills)

Job Summary: 

• Coordinate investigations to resolve information system issues.
• Conduct research to understand, explain and resolve technology issues.
• Communicate updates to users who have been or may be affected by a problem.
• Follow up with users after problems have been resolved.
• Utilize help desk tracking software to present recommendations and improvements for user systems.
• Initiate onboarding procedures for new users into the system.
• Ensure response times are quick and effective to appropriately resolve requests.
• Coordinate referrals to technical, professional, or service personnel depending on the repair, training, service, or software issue.

Skills on Resume:

• Issue Resolution (Hard Skills)
• Technical Research (Hard Skills)
• User Communication (Soft Skills)
• Follow-Up Support (Soft Skills)
• Help Desk Management (Hard Skills)
• User Onboarding (Hard Skills)
• Request Handling (Soft Skills)
• Service Coordination (Soft Skills)

Job Summary: 

• Communicate verbally and electronically in a team setting.
• Understand and certification or able to be certified as a fiber optic and Ethernet technician (install, troubleshoot and maintain).
• Troubleshoot and maintain wireless networks and associated hardware (antenna, mobile devices, and hand-held tablets).
• Troubleshoot and maintain network devices, PCs, printers, digital cameras and UPS power equipment.
• Organize and lead a team to achieve objectives in a safe and timely manner.
• Organize and lead service contractors and vendors supporting Information Technology infrastructure projects and objectives.
• Ensure compliance with all security, safety, and environmental regulations and policies within the work area at all times.
• Properly addressing issues through action or reporting issues and concerns to the Manager.
• Coordinate, update, and store network layout documentation.
• Participate in on-call support (overnights and weekends).

Skills on Resume:

• Team Communication (Soft Skills)
• Fiber Optic Certification (Hard Skills)
• Wireless Maintenance (Hard Skills)
• Device Troubleshooting (Hard Skills)
• Team Leadership (Soft Skills)
• Vendor Management (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Network Documentation (Hard Skills)

Job Summary: 

• Install, configure, and maintain Microsoft SQL Server.
• Install, configure, and maintain Internet Information Services (IIS).
• Install, configure, and maintain company systems products.
• Develop an in-depth understanding of operating systems and application operations related to the company's offered systems, products and services.
• Receive emergency and scheduled installation, configuration and repair assignments.
• Collect and analyze data, provide findings and recommend solutions to technicians in the field.
• Assist customer troubleshooting of IT hardware, software and peripherals.
• Promptly answer support-related emails and phone calls.

Skills on Resume:

• SQL Server Admin (Hard Skills)
• IIS Administration (Hard Skills)
• Product Systems Support (Hard Skills)
• Platform Expertise (Hard Skills)
• Install Repair Assignments (Hard Skills)
• Data Analysis Support (Hard Skills)
• Customer Troubleshooting (Hard Skills)
• Support Communication (Soft Skills)

Job Summary: 

• Plan, lead, and execute the standardization of validation efforts for computerized systems.
• Responsible for performing computer system validation activities following the approved standard operating procedures (SOPs), current Good Manufacturing Practices (GMPs), and all other regulatory requirements.
• Perform validation activities that include drafting, executing, reviewing, and approving quality documentation.
• Compile and analyze validation data, prepare reports, and make recommendations for changes and/or improvements.
• Support the change management program in performing validation assessments for applicable changes assigned to the IT Validation group.
• Assist in the management and/or oversight of contractors.
• Assist in the reviewing and revising of current department SOPs and create new SOPs.
• Ensure validation of systems aligns with corporate and departmental objectives and requirements and that they meet compliance standards as defined by the relevant regulations.
• Assist with internal and external quality audits and regulatory inspections.
• Participate in team meetings and act as a validation Subject Matter Expert (SME) on various project teams.
• Demonstrate knowledge of cGMP documentation practices.

Skills on Resume:

• Validation Management (Hard Skills)
• System Compliance (Hard Skills)
• Quality Documentation (Hard Skills)
• Data Analysis (Hard Skills)
• Change Management (Soft Skills)
• Contractor Oversight (Soft Skills)
• SOP Development (Hard Skills)
• Audit Support (Hard Skills)

Job Summary: 

• Build effective and trusting working relationships with all business and IT partners in areas of responsibility and collaboration.
• Develop knowledge of business processes, industry trends, and IT systems to better communicate IT capabilities and support IT solutions development.
• Support the definition, development, and maintenance of IT strategic and operational plans that support Grifols’ mission, values, and business objectives.
• Collaborate with cross-functional teams and other technical staff to resolve IT system incidents and changes and to support the implementation of new technologies.
• Establish trust with end users during interactions to support IT's service delivery goals.
• Proactively identifies project risks and issues.
• Help determine necessary escalation, mitigation, and resolution steps.
• Communicate deliverables status and issues to the direct supervisor.
• Update required documentation for changes and projects.

Skills on Resume:

• Relationship Building (Soft Skills)
• Business Understanding (Soft Skills)
• Strategic Planning (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• User Trust (Soft Skills)
• Risk Management (Hard Skills)
• Issue Resolution (Hard Skills)
• Project Documentation (Hard Skills)

Job Summary: 

• Provide first-level post-go-live support to ensure adoption of new systems, functions, and technologies.
• Ensure IT quality, legal, and regulatory compliance through adherence to quality control standards in all activities.
• Support the development, documentation, and evolution of IT policies, procedures, and tools to align with business and IT strategies and ensure the sustainability of services.
• Develop an increasing level of experience in technical and professional skills required to perform assigned job duties.
• Regularly communicates individual task status, open issues, and challenges to impacted stakeholders and/or direct manager.
• Monitor, troubleshoot, and resolve assigned issues and changes to ensure timely resolution, and update stakeholders regularly on progress.
• Perform the administration of IT systems.
• Support the continuous enhancement of systems and services to improve IT effectiveness and system performance.
• Respond to user inquiries and support requests, often communicating directly with users by phone, email, or other means, requiring superior customer service skills.

Skills on Resume:

• Post-Go-Live Support (Hard Skills)
• Compliance Management (Hard Skills)
• Policy Development (Hard Skills)
• Skill Development (Soft Skills)
• Status Communication (Soft Skills)
• Issue Resolution (Hard Skills)
• System Administration (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Utilize technical and problem-solving skills to resolve technical issues in the area supported.
• Escalate unresolved problems to the appropriate resources.
• Assist in documentation of industry and IT best practices in areas of responsibility and expertise.
• Assist peers in the completion of routine assignments by sharing knowledge and experience.
• Assist in the development of user education and information documents.
• Understand and apply continuous improvement principles to business and IT processes in the area of responsibility.
• Ensure compliance with technology policies and regulatory requirements and take appropriate action to mitigate risks and resolve issues.
• Proactively seeks and addresses operational opportunities for cost reduction while maintaining or improving IT efficiency and effectiveness.
• Develop and promote ideas for the continuous improvement of IT technologies, services, and procedures with IT leadership and the IT Process Improvement team.
• Actively identifies and advises IT management of potential business, technical, and compliance risks relating to the delivery of IT services.

Skills on Resume:

• Technical Support (Hard Skills)
• Issue Escalation (Hard Skills)
• Best Practices (Hard Skills)
• Knowledge Sharing (Soft Skills)
• User Education (Soft Skills)
• Process Improvement (Hard Skills)
• Compliance Management (Hard Skills)
• Risk Mitigation (Hard Skills)

Job Summary: 

• Provide recommendations regarding new standards to better support users.
• Work on special projects and deployments as directed by management.
• Support and direct the work of others in support of the Field Technology they specialize in.
• Lead upgrades and/or replacement of Field Technology standards, which they specialize in.
• Research improvements to Field Technology standards.
• Provide leadership for questions, concerns, or issues related to Field Technology standards that they specialize in.
• Support, deploy, and collaborate on the Field Technology they specialize in.
• Mentor and help other Field Technicians with technology, support processes, and services.
• Participate in Vendor Governance processes for technologies they specialize in.

Skills on Resume:

• Standards Development (Hard Skills)
• Project Support (Hard Skills)
• Team Leadership (Soft Skills)
• Technology Upgrades (Hard Skills)
• Technology Research (Hard Skills)
• Technical Guidance (Soft Skills)
• System Deployment (Hard Skills)
• Mentorship (Soft Skills)

Job Summary: 

• Operate servers to include file/folder security setup and create user accounts.
• Establish and modify network connectivity, including VLANs and wireless.
• Perform daily operations for data backups.
• Configure, install, and deploy both wired and wireless devices.
• Prepare instructional material for end users, provide training.
• Comply with all company policies and procedures, including, but not limited to, safety, confidentiality, and environmental policies.
• Meet or exceed established performance expectations set by management.
• Work without significant risk of harm to self or others.

Skills on Resume:

• Server Management (Hard Skills)
• Network Configuration (Hard Skills)
• Data Backup (Hard Skills)
• Device Deployment (Hard Skills)
• User Training (Soft Skills)
• Policy Compliance (Soft Skills)
• Performance Management (Soft Skills)
• Workplace Safety (Soft Skills)

Job Summary: 

• Provide maintenance of all stand-alone PCs and Apple Macintosh computers, including application of new security patches to the O/S, anti-virus upgrades, technical support, back-ups and other maintenance.
• Assist in the creation and maintenance of the Information Technology processes and procedures catalog, including all current and newly acquired information systems.
• Responsible for keeping all IT processes accurate and up to date.
• Review and maintain inventory of all technical hardware for all in-house and outside personnel.
• Document and track technical problems to ensure timely resolution and prevent the recurrence of end-user issues.
• Maintain all software, whether purchased or developed in-house, including installation, registration, upgrades, user training and support, and all other maintenance.
• Assist with maintenance of telephone and e-mail systems, including upgrades, employee training, technical support, and other maintenance.
• Assist with the maintenance of the Windows network of PC and Macintosh computers, including regular monitoring of event and security logs, O/S and application upgrades, purging of obsolete data, troubleshooting user problems, backing up the system and other maintenance.
• Perform equipment repair, build cables, replace boards and components to identify or remedy failures.
• Perform miscellaneous functions, including (but not limited to) calling vendors to report/resolve problems, assisting with demonstrations and site preparations, assisting in changing microcomputer location, and assisting electricians in determining necessary wiring changes.
• Explain work instructions and adapt pertinent general methods and procedures in order to meet required needs.
• Train and mentor lower-level Information Technology Interns and assistants.

Skills on Resume: 

• System Maintenance (Hard Skills)
• Process Documentation (Hard Skills)
• Inventory Management (Hard Skills)
• Issue Tracking (Hard Skills)
• Software Management (Hard Skills)
• Network Support (Hard Skills)
• Hardware Repair (Hard Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Responsible for third-level technical support.
• Perform escalated technical troubleshooting steps for both hardware and software-related issues.
• Repair or replace necessary devices/peripherals.
• Build out new computers and set up workstations.
• Perform lead tasks within projects.
• Operate in an advisory role for the IT Support Manager.
• Work with the Systems Administration team to architect and plan future scalable solutions.
• Assist in new campus rollouts (staff workstation and lab setup).
• Provide documentation of Self-Service and Knowledge Base Articles.
• Assist the System Administrators in any deployments or other duties as assigned by the IT Support Manager.
• Assess new business opportunities from a technology perspective.
• Manage and assist in the day-to-day operations of campus technology.

Skills on Resume:

• Technical Support (Hard Skills)
• Troubleshooting (Hard Skills)
• Hardware Repair (Hard Skills)
• Workstation Setup (Hard Skills)
• Project Leadership (Soft Skills)
• IT Advisory (Soft Skills)
• System Planning (Hard Skills)
• Documentation (Hard Skills)

Job Summary: 

• Assist in the management of Active Directory privileges, access rights and the computer environment by using Group Policy.
• Diagnose and troubleshoot complex technical issues.
• Support the Systems Administration team to ensure successful deployments of new applications, software upgrades, etc.
• Document technical details of the organization (Data Flow, SOPs, etc.).
• Confer with teams to resolve conflicts, prioritize needs, and choose solutions.
• Determine user needs by analyzing technical requirements.
• Stay current with technological developments in information technology and provide recommendations for scalable growth strategies.
• Establish relationships with technology and component vendors.
• Identify problems uncovered by customer feedback and testing, and correct or refer problems to appropriate personnel for correction.
• Show a tremendous amount of initiative in challenging situations.
• Readily shares ideas and opinions on topics and engages in healthy and constructive conflict.

Skills on Resume:

• Active Directory Management (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• System Deployment (Hard Skills)
• Technical Documentation (Hard Skills)
• Team Collaboration (Soft Skills)
• Requirements Analysis (Hard Skills)
• Technology Research (Hard Skills)
• Vendor Relations (Soft Skills)

Job Summary: 

• Responsible for supporting the availability, performance, security, maintenance, troubleshooting and repair of the IT infrastructure at one or more designated company sites.
• Maintain all aspects of the designated sites' infrastructure, resources and supporting documentation.
• Responsible for including end user support as well as data center/server room equipment and operations, hardware inventories, software licensing, applicable maintenance agreements, subscriptions and service contracts while controlling costs.
• Ensure high availability of data, including managing all aspects of data backup, data retention and data restore.
• Prioritize, schedule, review and ensure the timely and effective resolution and documentation of issues and requests logged into the IT Help Desk ticketing system.
• Support complex Level I escalation issues/tickets.
• Maintain Active Directory user accounts, security and distribution groups and related change requests.
• Perform end user support tasks such as computer hardware acquisition, deployment, troubleshooting, maintenance, repair and replacement.
• Provide support for Multi-Function Printers (MFPs) and related applications, desktop printers, scanners and faxing.

Skills on Resume:

• Infrastructure Support (Hard Skills)
• System Maintenance (Hard Skills)
• Resource Management (Hard Skills)
• Data Backup (Hard Skills)
• Ticket Resolution (Hard Skills)
• User Communication (Soft Skills)
• Active Directory (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide support for mobile devices such as smartphones and tablets.
• Provide basic support for Voice Over IP (VOIP) phones.
• Support server room operations, including user account administration, data backups, restores and backup media rotations.
• Perform server installation, maintenance, troubleshooting and repair.
• Create, manage and deploy disk images.
• Assist in resolving Local Area Network (LAN) issues and coordinating with the Network Services regarding network or other infrastructure changes and Wide Area Network (WAN)/LAN issues and Internet issues.
• Act as the point of contact for IT-related purchases, including data center and end-user hardware and software licenses and professional services.
• Perform preventive maintenance and repairs on all active systems, excluding devices or systems directly supported by a vendor, like copiers and other highly proprietary systems and devices.
• Responsible for Sarbanes-Oxley (SOX) 404 audits.
• Ensure compliance with security standards and policies.

Skills on Resume:

• Mobile Support (Hard Skills)
• VOIP Assistance (Hard Skills)
• Server Administration (Hard Skills)
• System Imaging (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Procurement Coordination (Soft Skills)
• Audit Compliance (Hard Skills)
• Security Management (Hard Skills)

Job Summary: 

• Perform and document internal Sarbanes-Oxley Section 404 audits according to published schedules, policies and procedures.
• Perform and document Disaster Recovery and Incident Response testing.
• Support the implementation of the IT components of site-specific and/or company-wide projects or initiatives by advising and coordinating with the applicable functional leaders and/or teams.
• Support the Business Applications Development and Network Services teams to accomplish the IT Department and Company goals.
• Provide support for alerts issued by the applicable Monitoring System and or management.
• Assist IT department peers in troubleshooting and support tasks when circumstances warrant.
• Adhere to all IT policies and follow all IT Standard Work Instructions.
• Responsible for providing end-user training.
• Responsible for the proper handling and management of hazardous waste generated in their work area.

Skills on Resume:

• SOX Auditing (Hard Skills)
• Disaster Recovery (Hard Skills)
• Project Coordination (Soft Skills)
• Team Collaboration (Soft Skills)
• System Monitoring (Hard Skills)
• Technical Support (Hard Skills)
• User Training (Soft Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Responsible for configuring, installing, monitoring, troubleshooting and maintaining the agency's data infrastructure and security devices/software.
• Review device logs to ensure security practices and standards are maintained throughout the data network.
• Use logs, management tools and alerts, identifies, troubleshoots and reports to management any security infractions, suspected abuse, or loss of service or outage.
• Assist in the design, implementation, monitoring, troubleshooting and management of DMV LAN/WAN/VoIP/VPN/Cellular/Internet connections and hardware.
• Assist with the management of internal web and spam filters.
• Install, configure, manage, troubleshoot and repair network devices, software and any other network systems and services.
• Work with service providers and hardware vendors to upgrade, restore, or repair.
• Work to reduce outage downtime, updating management from start to finish.
• Responsible for performance monitoring, troubleshooting, network design changes, upgrades, network protocols, network security, IP management and technical documentation of system configurations and design.
• Assist in planning and implementation of network systems.

Skills on Resume:

• Network Management (Hard Skills)
• Security Monitoring (Hard Skills)
• Incident Reporting (Hard Skills)
• Infrastructure Support (Hard Skills)
• Filter Administration (Hard Skills)
• Device Maintenance (Hard Skills)
• Vendor Coordination (Soft Skills)
• Network Planning (Hard Skills)

Job Summary: 

• Monitor network resources to ensure detected problems are quickly corrected.
• Use system software to establish operational baselines and determine network activity under normal circumstances.
• Configure and upgrade network management software on Network Operations Center servers.
• Support other SCDMV IT resources with end-user network troubles and requests for service.
• Assist with Move/Add/Change requests, perform trouble resolution and carry out business-related engineering tasks.
• Assist with VPN user setup, configuration and trouble resolution.
• Assist with cellular devices to include user setup, configuration, trouble resolution and mobile device management.
• Ensure consistent communication to the manager and management for any suspicious activity, security risks/alerts, outages, deficiencies, or concerns.
• Maintain accurate documentation of LAN/WAN network hardware (e.g., routers, switches, out of band devices) to include but not limited t,o system/port configurations, IP addresses, circuit IDs, code version and topology.

Skills on Resume:

• Network Monitoring (Hard Skills)
• Baseline Analysis (Hard Skills)
• Software Configuration (Hard Skills)
• User Support (Soft Skills)
• VPN Management (Hard Skills)
• Mobile Management (Hard Skills)
• Security Communication (Soft Skills)
• Network Documentation (Hard Skills)

Job Summary: 

• Responsible for general end-user help desk support.
• Assist the IT server and network support staff.
• Record and track requests for service.
• Build and deploy new and upgraded end-user equipment, including installation and configuration of Windows and Apple laptops and computers and associated software (such as Microsoft Office, Outlook, anti-virus, etc.).
• Upgrade of components (memory, hard drives, LAN cards, etc.).
• Set up new user logon accounts and email accounts, make changes and unlock passwords.
• Troubleshot printers, copiers and fax machines, changed cartridges and toners.
• Maintain POS systems for Ticketing and Retail, including installing upgrades and patches, building or replacing terminals, and correcting issues with POS and associated peripherals such as cash drawers, scanners, and ticket printers.
• Install, update, and monitor endpoint antivirus and malware solutions.
• Make suggestions to IT management regarding desktop computers and software needs.

Skills on Resume:

• Help Desk Support (Soft Skills)
• Technical Assistance (Hard Skills)
• Ticket Tracking (Hard Skills)
• Equipment Deployment (Hard Skills)
• Hardware Upgrades (Hard Skills)
• Account Management (Hard Skills)
• Printer Maintenance (Hard Skills)
• POS Support (Hard Skills)

Job Summary: 

• Offer on-site and remote support to end users within the local responsibility.
• Ensure approved security best practices and policies are being applied.
• Build and install the new employee's work environment.
• Maintain the local meeting room configurations.
• Provide support for events and meetings.
• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Support employees during equipment moves.
• Maintain the IT asset inventory.

Skills on Resume:

• User Support (Soft Skills)
• Security Compliance (Hard Skills)
• Workstation Setup (Hard Skills)
• Room Configuration (Hard Skills)
• Event Support (Soft Skills)
• Issue Resolution (Hard Skills)
• Equipment Assistance (Soft Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Manage daily operations, including server hardware, software, operating systems, and administration of system-level security.
• Perform technology installations, upgrades, and maintenance.
• Select and purchase new and replacement hardware and software.
• Test, troubleshoot, and modify information systems so that they operate effectively.
• Manage internet, phone, cellular and wireless devices.
• Maintain alarm and video surveillance systems.
• Stay up to date with advances in technology and industry best practices.
• Manage the IT equipment inventory.
• Document all systems, processes, and procedures.

Skills on Resume:

• System Administration (Hard Skills)
• Technology Maintenance (Hard Skills)
• Procurement Management (Hard Skills)
• System Troubleshooting (Hard Skills)
• Device Management (Hard Skills)
• Security Systems (Hard Skills)
• Technology Awareness (Soft Skills)
• Documentation (Hard Skills)

Job Summary: 

• Conduct, via Helpdesk website, telephone and face to face, support with staff in 1st line situations to resolve any IT-related problems that may arise.
• Accurately maintain the IT Helpdesk system, responsible for reports on trends, and identifying common issues.
• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
• Install and configure existing/potential IT hardware.
• Maintain the company's existing IT assets, including but not limited to desktop pc’s, servers, printers and other networked hardware.
• Delegate duties to maximize the department's efficiency and productivity.
• Accurately maintain the Asset Management system, which includes all Kindertons' hardware assets, not just the IT Department's.
• Identify and plan the replacement of obsolete hardware.
• Constantly striving to improve the Service offered by the department to internal customers.

Skills on Resume:

• Helpdesk Support (Soft Skills)
• Issue Analysis (Hard Skills)
• Incident Resolution (Hard Skills)
• Hardware Installation (Hard Skills)
• Asset Maintenance (Hard Skills)
• Task Delegation (Soft Skills)
• Hardware Planning (Hard Skills)
• Service Improvement (Soft Skills)

Job Summary: 

• Oversight, monitor and maintain the Flood Re infrastructure and end user estate.
• Support to Flood Re users regarding any technical issues or problems, both remotely and at any Flood Re offices.
• Assist the IT Operations Manager in overseeing the organisation’s Cyber Security threat detection and countermeasures platform.
• Administer and support the organisation’s O365, Azure and other SaaS platforms.
• Provide first and second line support to the Data Quality platform and processes as part of technical oversight duties.
• Work with outsourced managed service providers in ensuring ticket SLAs and responses are met and support the business needs.
• Liaise and collaborate with all external technology providers and their service desks to ensure timely response and resolution of all support tickets.
• Oversee and administer the Joiner/Mover/Leaver process to ensure the timely setup and removal of users and devices as required by the organisation’s policies.

Skills on Resume:

• Infrastructure Oversight (Hard Skills)
• User Support (Soft Skills)
• Cybersecurity Management (Hard Skills)
• Cloud Administration (Hard Skills)
• Data Quality Support (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Process Administration (Hard Skills)
• User Lifecycle Management (Hard Skills)

Job Summary: 

• Set up and configuration of the laptop and hardware devices on the network.
• Maintain inventories of hardware and software.
• Responsible for the monitoring of meeting room AV equipment and remediation of any issues.
• Continuous improvement of technical support and governance processes and toolsets.
• Help to define and implement SLAs and hold vendors to account on all governance controls and security.
• Ensure Flood Re’s end-to-end data landscape is catalogued, traceable and controlled.
• Leverage technology partners for modern solutions to problems faced across the organisation, e.g., data manipulation and reporting.
• In conjunction with the Flood Re assurance team, ensure appropriate controls and security are implemented and governed by key vendors.

Skills on Resume:

• Device Configuration (Hard Skills)
• Inventory Management (Hard Skills)
• AV Support (Hard Skills)
• Process Improvement (Soft Skills)
• Vendor Governance (Soft Skills)
• Data Management (Hard Skills)
• Technology Integration (Hard Skills)
• Security Compliance (Hard Skills)

Job Summary: 

• Provide Remote and Onsite support (Vancouver area) to end-users.
• Participate in the project delivery process for Vancouver area clients.
• Respond to all assigned service tickets within specified time limits.
• Diagnose and resolve 90% of assigned service tickets.
• Log all service details within tickets.
• Keep an accurate track of time for service tickets in real-time.
• Identify situations that require escalation.
• Participate in regularly scheduled team huddles, prepared to report on individual metrics, including reasons for deviation.

Skills on Resume:

• User Support (Soft Skills)
• Project Assistance (Hard Skills)
• Ticket Response (Hard Skills)
• Issue Resolution (Hard Skills)
• Documentation (Hard Skills)
• Time Management (Soft Skills)
• Issue Escalation (Soft Skills)
• Team Participation (Soft Skills)

Job Summary: 

• Responsible for preliminary site visits to prospective clients.
• Assist in onboarding new clients.
• Participate in client service skills training.
• Maintain education and knowledge to align with support needs.
• On-call rotation as scheduled and required to support Clients.
• Live and breathe Smart Dolphins’ Core Values.
• Understand and help drive Vision, Mission, Value Proposition, and Service Offerings.
• Inform management of recurring problems or Clients at risk.

Skills on Resume:

• Site Assessment (Hard Skills)
• Client Onboarding (Hard Skills)
• Customer Service (Soft Skills)
• Continuous Learning (Soft Skills)
• On-Call Support (Hard Skills)
• Core Values Alignment (Soft Skills)
• Business Understanding (Soft Skills)
• Risk Reporting (Soft Skills)

Job Summary: 

• Take ownership of the installation, configuration and verification of PC installation activities at customer sites.
• Offer daily support to the project site installation team.
• Verify functionality of hardware and software components post-site install.
• Troubleshoot hardware and software issues in person.
• Ensure the overall quality of software installation and hardware configuration is maintained and recorded appropriately.
• Support and contribute to the development and maintenance of an Asset Register.
• Contribute to the safe operation and activities during a site installation.
• Meet deadlines and manage stress effectively whilst meeting demanding timescales.
• Work on own initiative whilst forming part of a team.
• Work as an effective team member.
• Work in a tidy and effective manner.
• Work away from home, undertaking site installations.
• Understand and comply with job-relevant Companies Practice Standards at all times.
• Understand the company's standard operating procedures and attend training sessions.

Skills on Resume:

• PC Installation (Hard Skills)
• Technical Support (Hard Skills)
• System Verification (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Asset Management (Hard Skills)
• Safety Compliance (Soft Skills)
• Time Management (Soft Skills)
• Teamwork (Soft Skills)

Job Summary: 

• Troubleshoot hardware and software issues in person, remotely and by phone.
• Work with team members to diagnose both complex and routine computer issues.
• Conduct scheduled backup operations.
• Manage the company's firewalls.
• Install software and hardware systems, including new equipment, anti-virus programs, CRM programs, and other tools used by the company's on and off-site employees.
• Act quickly in crisis situations so the company can resume normal operations as soon.
• Set up workstations with computers and necessary peripheral devices.
• Install and configure appropriate software.
• Provide orientation and guidance to new personnel on how to operate the company's software and hardware.
• Identify computer or network equipment shortages and place orders.
• Manage technical documentation and service contracts.

Skills on Resume:

• Technical Troubleshooting (Hard Skills)
• Team Collaboration (Soft Skills)
• Data Backup (Hard Skills)
• Firewall Management (Hard Skills)
• System Installation (Hard Skills)
• Crisis Response (Soft Skills)
• Workstation Setup (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Support critical manufacturing systems.
• Develop an in-depth knowledge of all applications supporting the shop floor, including MES, interfaces and label printing, necessary to ensure high availability 24/7.
• Provide initial troubleshooting and initiate 2nd-level support.
• Document technical support actions in the troubleshooting knowledge base.
• Comply with service level agreements for ticket resolution.
• Support production critical hardware.
• Responsible for label printers.
• Responsible for preventative maintenance.
• Clear jams, media errors, etc.
• Complete observational walks at least twice per shift to identify and correct any malfunctioning equipment.
• Provide support to project and development teams in the configuration, installation and validation of new solutions or updates to existing production critical systems.
• Provide overtime coverage on a rotating basis.
• Install and maintain Apriso TV dashboards.
• Install and maintain Apriso operator monitors.
• Maintain monthly security updates on all Windows OS devices on the Peregrine shop floor.

Skills on Resume:

• Manufacturing Support (Hard Skills)
• Application Expertise (Hard Skills)
• Issue Escalation (Hard Skills)
• Knowledge Documentation (Hard Skills)
• SLA Compliance (Soft Skills)
• Hardware Maintenance (Hard Skills)
• Preventive Maintenance (Hard Skills)
• System Installation (Hard Skills)

Job Summary: 

• Offer on-site support and remote support to end users on hardware and software.
• Ensure the security team's best practices are applied to the workstation.
• Ensure proper meeting room configuration.
• Interact with external vendors regarding the repair of hardware.
• Deliver one-on-one or group classroom technical training to employees.
• Gather employee satisfaction through a ticket survey.
• Identify and communicate potential improvements to its manager.
• Ensure follow-up on issues and requests.
• Manage inventory and asset management.
• Manage the local infrastructure (server room) of these sites in collaboration with other IT Teams.

Skills on Resume: 

• User Support (Soft Skills)
• Security Compliance (Hard Skills)
• Workstation Setup (Hard Skills)
• AV Management (Hard Skills)
• Technical Training (Soft Skills)
• User Feedback (Soft Skills)
• Process Improvement (Soft Skills)
• Infrastructure Management (Hard Skills)

Job Summary: 

• Prepare the budget and plan the needs from directors, follow the purchasing requests to ensure all IT needs are fulfilled on time for production needs.
• Responsible for the customer liaison between IT/technical vendors and the purchasing team.
• Ensure the office security with the Security team and Building management.
• Work with IT Vendors and Partners to implement solutions and improve processes.
• Plan, track and manage the setup in case of events (documentation, resources, timelines, shipping, responsibilities, etc.).
• Plan, track and manage the setup for the Work From Home policy (documentation, resources, timelines, shipping, responsibilities, etc.).
• Set up and install IT Equipment in the office, including Game, video, and audio.
• Set up and install Capture Equipment (Game, Video, Audio).
• Work with Production Studios to propose solutions to production teams based on their needs.

Skills on Resume:

• Budget Planning (Hard Skills)
• Vendor Coordination (Soft Skills)
• Security Management (Hard Skills)
• Process Improvement (Soft Skills)
• Event Setup (Hard Skills)
• Remote Setup (Hard Skills)
• Equipment Installation (Hard Skills)
• Production Support (Soft Skills)

Job Summary: 

• Test and image desktops and laptops.
• Maintain, analyze, and troubleshoot software and computer peripherals.
• Set up, configure and add all hardware.
• Assist client internal IS technicians with large IMACs.
• Provide technical support to end-users via telephone and in person.
• Assist coworkers in the resolution of end-users’ technical issues.
• Assist coworkers in the execution of established processes and escalations.
• Test, image and clean PC’s, laptops, monitors, printers, and other related hardware.
• Follow the proper manufacturer's procedures for ordering parts and returning defective parts.

Skills on Resume:

• System Imaging (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Device Configuration (Hard Skills)
• Technical Assistance (Soft Skills)
• User Support (Soft Skills)
• Team Collaboration (Soft Skills)
• Hardware Testing (Hard Skills)
• Parts Management (Hard Skills)

Job Summary: 

• Manage (Service Now/Clear vision) ticket queue constantly throughout the day.
• Response to end-user issues via face-to-face interaction, telephone, or escalated help desk tickets.
• Diagnose and resolve technical hardware and software issues.
• Gather information to determine the issue by evaluating and analyzing the symptoms.
• Partner with other departments to provide technical assistance.
• Identify priorities and redirect problems to appropriate resources.
• Organize ideas and communicate appropriate messages.
• Handle all designated workstation installations and updates.

Skills on Resume:

• Ticket Handling (Hard Skills)
• User Assistance (Soft Skills)
• Issue Diagnosis (Hard Skills)
• Problem Analysis (Hard Skills)
• Team Collaboration (Soft Skills)
• Task Prioritization (Soft Skills)
• Effective Communication (Soft Skills)
• Workstation Setup (Hard Skills)

Job Summary: 

• Investigate, troubleshoot, and resolve all computer software and or hardware problems for on-site and remote users.
• Primarily responsible for installing and configuring computer systems following a defined imaging process.
• Diagnose hardware and software faults and provide technical support to Motorola Solutions employees and contractors.
• Create, maintain, and update IT equipment in asset tracking software.
• Provide mobile device support to include the setup of devices (iOS, Android, etc.).
• Connect to the mobile device management system and remote authentication applications.
• Assist with IT onboarding of resources, including new pc’s, loaner pc’s, IT Training, etc.
• Complete IT responsibilities associated with the offboarding of retired resource assets.
• Track all customer communication and users' requests/problems in the ServiceNow incident tracking system.
• Ensure customer satisfaction by reviewing and performing follow-up communications on open/closed tickets.

Skills on Resume:

• Technical Troubleshooting (Hard Skills)
• System Installation (Hard Skills)
• Hardware Diagnosis (Hard Skills)
• Asset Tracking (Hard Skills)
• Mobile Support (Hard Skills)
• Device Management (Hard Skills)
• User Onboarding (Soft Skills)
• Customer Communication (Soft Skills)

Job Summary: 

• Update the associated knowledge base with standard resolutions.
• Coordinate with other IT resources and vendors to resolve issues and proactively evaluate and avoid future issues related to hardware and software on users' computers.
• Present a positive customer service experience for fellow employees.
• Create and maintain in-house documentation, which includes but is not limited to checklists, IT Asset Management, general policies and procedures.
• Prioritize critical issues and escalate issues following defined processes.
• Participate in automation and script development for repetitive activities.
• Expand knowledge and learn new systems and procedures.
• Participate in continual improvement of processes through the development and implementation of supporting documentation and procedures.
• Perform inventory management tasks.

Skills on Resume:

• Knowledge Management (Hard Skills)
• Issue Coordination (Soft Skills)
• Customer Service (Soft Skills)
• Documentation (Hard Skills)
• Issue Escalation (Soft Skills)
• Automation Development (Hard Skills)
• Continuous Learning (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Install, support, and troubleshoot the car wash POS system.
• Repair, replace, and install car wash camera systems.
• Troubleshoot and repair, POS kiosk, printer, gates, sensors, etc.
• Responsible for low-voltage cable installation.
• Install and configure computer hardware, software, systems, networks, and printers.
• Respond in a timely manner to IT issues and requests using internal ticketing software.
• Provide technical support across the company (this may be in person, over the phone, or with video conferencing).
• Manage asset inventory, software licensing, and IT device warranties.
• Set up and configure mobile devices for employees, such as tablets or mobile devices.
• Collaborate with other departments during car wash maintenance, upgrades, and repairs.

Skills on Resume:

• POS Support (Hard Skills)
• Camera Systems (Hard Skills)
• Hardware Repair (Hard Skills)
• Cable Installation (Hard Skills)
• System Configuration (Hard Skills)
• Technical Support (Soft Skills)
• Asset Management (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide computer hardware support for PCs, laptops, monitors, servers, and other IT equipment, including diagnoses, repairs, rebuilds, and refurbishments.
• Arrange repairs with the suitable vendors.
• Collaborate to test functionality and provide end-user support.
• Interface with ticket submitters regularly and effectively.
• Keep track of equipment and collaborate on possible purchases.
• Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities.
• Install printers, and troubleshoot and repair issues.
• Takedown, box and ship equipment that is outdated.
• Take responsibility for technology implementation projects and carry them out.
• Image and set up new computers.
• Ensure the integrity of electronic data records, acting in accordance with company quality standards.
• Disassemble, pack, move and set up/install on site.
• Complete transfer of data from PC to PC and troubleshoot software/hardware, as well as break/fix.

Skills on Resume:

• Hardware Support (Hard Skills)
• Vendor Coordination (Soft Skills)
• User Assistance (Soft Skills)
• Ticket Management (Hard Skills)
• Asset Tracking (Hard Skills)
• Printer Maintenance (Hard Skills)
• Equipment Deployment (Hard Skills)
• Data Integrity (Hard Skills)

Job Summary: 

• Install and implement desktop hardware, software, servers and peripherals according to customer and Binovia standards and procedures.
• On-call during all working hours and on a rotating after-hours and weekend schedule.
• Monitor performance of existing systems, keeping current on patches and releases of clinical systems as well as Windows and Linux working environments.
• Provide daily technical support for customers on medical image viewing software and interfaces that support it.
• Interact with customers to gather and document detailed requirements for enhancements to old systems and/or new computer systems.
• Provide technical support for end-users with problems ranging from general desktop issues to larger network or server-related problems.
• Create Group Policy and manage Active Directory across multiple Domains.
• Create and update VPNs and VPN policies.

Skills on Resume:

• System Installation (Hard Skills)
• On-Call Support (Soft Skills)
• System Monitoring (Hard Skills)
• Medical Software Support (Hard Skills)
• Requirement Gathering (Soft Skills)
• Technical Assistance (Soft Skills)
• Active Directory (Hard Skills)
• VPN Management (Hard Skills)

Job Summary: 

• Set up and configure new computers.
• Responsible for installing application software.
• Respond to hardware and software support issues from employees for Windows and Mac computers, Printers, Mobile devices, etc.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.).
• Maintain (patches, updates and fixes) software used on desktop systems, including OS, antivirus, and malware protection.
• Responsible for tracking and updating asset inventory.
• Work with vendors to help resolve technical issues.
• Responsible for problem-solving by using logic and reasoning to identify the strengths and weaknesses of alternative solutions and putting them into practice.
• Conduct tests and inspections of products, services, or processes to evaluate quality or performance.
• Ensure that the firm’s 230+ users have a secure, efficient, and reliable IT infrastructure for carrying out the firm’s business.
• Address time-sensitive projects, perform systems maintenance, or respond to IT emergencies.
• Anticipate, plan, and maintain the technological needs of the firm, remaining up to date on hardware and software developments and advances.

Skills on Resume:

• Computer Setup (Hard Skills)
• Software Installation (Hard Skills)
• User Support (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• System Maintenance (Hard Skills)
• Asset Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Support all printing and copying devices and assist with toner and consumables changes.
• Support and administer Office 365 for staff and students.
• Ensure all network patching to wall sockets and switch cabinets is completed neatly, following guidelines and best practices.
• Investigate and troubleshoot issues with PC or Mac software and hardware, following troubleshooting steps using logging tools, ensuring issues are thoroughly investigated and resolved.
• Assist with the deployment and management of software on PC's and Macs using SCCM or Jamf Pro.
• Assist in any relocation of IT equipment.
• Responsible for technical assistance for both hardware and software.
• Resolve issues online and over the phone, via email and face-to-face.
• Monitor server farms and keep up with general maintenance.
• Perform installations, configurations, and updates.
• Write reports using SQL, VBScript, PLSQL etc.

Skills on Resume:

• Printer Support (Hard Skills)
• O365 Administration (Hard Skills)
• Network Patching (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Software Deployment (Hard Skills)
• Equipment Relocation (Soft Skills)
• Technical Assistance (Soft Skills)
• Server Maintenance (Hard Skills)

Job Summary: 

• Deploy, maintain, and troubleshoot computer workstation hardware and/or software, peripherals, LANs, WANs, and wireless networks, servers, routers, hubs, switches, UPSs, and other hardware.
• Create and/or maintain related documentation and technical specifications as additions, updates, or changes are made.
• Monitor network performance and work with the team to troubleshoot problem areas.
• Interact and work with vendors, outsourcers, and contractors to secure support services, open repair or service tickets, and supply requested information for their support services.
• Work with the team to maintain and monitor server and other system backups.
• Keep the MIS team informed of daily tasks, issues, and resolutions.
• Responsible for second-level technical support.
• Provide documentation of recurring issues and instructions that an end user can perform in an attempt to self-resolve for faster resolution.
• Assist the Level 3 technician or System Administrators in any deployments or other duties as assigned by the IT Manager.

Skills on Resume:

• System Maintenance (Hard Skills)
• Network Monitoring (Hard Skills)
• Technical Documentation (Hard Skills)
• Vendor Coordination (Soft Skills)
• Data Backup (Hard Skills)
• Team Communication (Soft Skills)
• Technical Support (Hard Skills)
• Issue Documentation (Hard Skills)

Job Summary: 

• Provide remote and on-site IT support to internal employees and to external clients.
• Perform new IT infrastructure project installations at client premises, including network, server, desktop, telephony and other low-voltage equipment.
• Perform maintenance and troubleshooting of BTI and client IT infrastructure, including cabling infrastructure.
• Keep track of open tickets' status and perform coordination of troubleshooting activity between NOC, Helpdesk and the client.
• Keep accurate and detailed records in BTI ticketing and CRM systems.
• Maintain compliance with all company policies and procedures.
• Responsible for IT infrastructure-related activities at a level 1/2 Help Desk technician skill level.
• Visit other office locations, per a set schedule, to provide "hands-on" support.
• Install or replace network devices in coordination with Network Engineers (who do the advanced configuration work).
• Deliver and troubleshoot computers, usually Windows 10 laptops, and sometimes assist employees with Microsoft Office, email, OneDrive, and SharePoint issues.
• Responsible for troubleshooting of Android smartphones.

Skills on Resume:

• IT Support (Soft Skills)
• Infrastructure Installation (Hard Skills)
• System Maintenance (Hard Skills)
• Ticket Coordination (Soft Skills)
• Record Management (Hard Skills)
• Policy Compliance (Soft Skills)
• Onsite Assistance (Soft Skills)
• Device Troubleshooting (Hard Skills)

Job Summary: 

• Serve as subject matter expert for issues that arise on Windows-based enterprise networks.
• Respond to and update trouble calls using the Remedy ticketing system.
• Troubleshoot and analyze issues to determine and execute appropriate repair activities that will return equipment, system, or network to proper operational status.
• Lead or serve as a member of a team to conduct new installations and/or life cycle upgrades for shipboard ADP/IT networks.
• Work with shipboard personnel and/or other network support vendors to resolve computer network issues.
• Prepare and submit daily work reports.
• Act as a primary technical liaison for the field infrastructure changes to the key stakeholders of the project swim lanes.
• Responsible for all work at the deskside pertaining to migration and prep efforts for large-scale infra changes.
• Document assets in the field for mapping and inventory.
• Assist with printer mapping and deployments.
• Lead migration push for new email deployment and assist with all customer questions.

Skills on Resume:

• Network Expertise (Hard Skills)
• Ticket Management (Hard Skills)
• Issue Resolution (Hard Skills)
• System Installation (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Reporting (Hard Skills)
• Technical Liaison (Soft Skills)
• Asset Documentation (Hard Skills)

Job Summary: 

• Assist the Information Systems Manager with the configuration and repair of personal/laptop computers, and the setup and deployment of new computers.
• Assist company employees with computing problems and questions on the phone and in person by troubleshooting, repairing, maintaining, installing and performing testing activities on various computer equipment, peripherals, data communication and computer network systems.
• Responsible for help desk support, resolving end-user problems relating to PC hardware and software over the phone and in person.
• Prepare and submit vendor warranty claims, parts, and documentation associated with warranty repairs.
• Responsible for phone system support, troubleshooting phone system-related problems and setting up new users using phone software administration tools.
• Provide support and troubleshooting on computers, servers, and networking equipment at campus/office locations.
• Configure and maintain Cisco VOIP Phones.
• Responsible for conducting preventive maintenance.
• Work on campus project-based tasks as assigned by IT Management (e.g., Software rollout, facilities additions and rearrangement).
• Provide wireless device/remote user support (iPads, laptops, VPN, mobile phone, air card).
• Provide Login account and user mailbox maintenance.

Skills on Resume:

• Computer Configuration (Hard Skills)
• User Support (Soft Skills)
• Help Desk (Hard Skills)
• Warranty Management (Hard Skills)
• Phone System Support (Hard Skills)
• Network Maintenance (Hard Skills)
• VOIP Configuration (Hard Skills)
• Account Administration (Hard Skills)

Job Summary: 

• Perform basic problem solving, troubleshoot and resolve general system hardware, software, and network failures and conflicts.
• Provide individual instruction and/or training to users on new or updated technologies.
• Assist with tracking inventory of equipment and materials.
• Perform data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.
• Perform routine technological systems support, preventive maintenance and testing for proper upkeep of systems and assist with various software applications and hardware systems for users throughout the BRICK Education Network.
• Assist with the research, evaluation, implementation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
• Maintain currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
• Keep accurate documentation of all IT and information Security systems and processes, including all hardware and software assets, ensuring all software is fully licensed.
• Advise on and source new technology that will assist in the company's strategic goals.
• Responsible for 1st line support of all network, hardware, software, Wi-Fi and telephone throughout the business.

Skills on Resume:

• System Troubleshooting (Hard Skills)
• User Training (Soft Skills)
• Inventory Tracking (Hard Skills)
• Data Management (Hard Skills)
• System Maintenance (Hard Skills)
• Technology Research (Hard Skills)
• Knowledge Updating (Soft Skills)
• IT Documentation (Hard Skills)

Job Summary: 

• Build strong customer relationships with the studio’s internal customers.
• Take ownership of setting up and maintaining servers, storage, security and network for the development team.
• Ensure the IT infrastructure is resilient and performant that meeting the business needs.
• Responsible for installing and maintaining essential IT services, ensuring they are reliable and secure.
• Assist in the definition and management of the IT budget.
• Assist in the definition and implementation of the IT strategy for the studio.
• Manage hardware and software vendors and maintenance agreements.
• Follow data wiping procedures to ensure the client's equipment is safely and securely wiped clean.
• Adhere to strict data sanitization and destruction procedures and regulations.
• Coordinate activities with both onsite and offsite teams.
• Maintain the cleanliness and professional appearance of the department.

Skills on Resume:

• Customer Relations (Soft Skills)
• Infrastructure Management (Hard Skills)
• System Reliability (Hard Skills)
• Service Maintenance (Hard Skills)
• Budget Assistance (Soft Skills)
• IT Strategy (Hard Skills)
• Vendor Management (Soft Skills)
• Data Security (Hard Skills)

Job Summary:   

• Troubleshoot and repair computer hardware, operating systems and software.
• Administer access, permissions and privileges for on-site resources and cloud services.
• Maintain clear and concise documentation of IT-internal and user-facing processes.
• Monitor hardware and software inventory and keep key IT equipment in stock.
• Coordinate with outside vendors of hardware, software, and services.
• Provide a seamless experience for end users, anticipate future needs and control organizational costs.
• Investigate, understand and resolve problems with local and remote infrastructure.
• Provide support on wide-ranging IT Services.
• Participate/Lead project work.
• Deal with incoming tickets through the service board.
• Provide recommendations on strategic IT plans.

Skills on Resume:

• Hardware Repair (Hard Skills)
• Access Management (Hard Skills)
• Process Documentation (Hard Skills)
• Inventory Monitoring (Hard Skills)
• Vendor Coordination (Soft Skills)
• User Experience (Soft Skills)
• Infrastructure Support (Hard Skills)
• Project Leadership (Soft Skills)

Job Summary: 

• Manage first-line support on-site and remotely.
• Document actions and findings using the ITSM toolkit (Freshservice).
• Prepare equipment and services in line with work specification and appropriate deadlines.
• Monitor on-site CCTV alerts, ensuring the CCTV system is functional and report any suspicious activity.
• Support with any general IT administration.
• Provide first-line support by phone to users, escalating.
• Assist and support users with software issues, including Windows operating systems and other applications used to deliver services within RAS.
• Assist in the maintenance of all user hardware.
• Assist in the installation and configuration of hardware and software.
• Assist in the handling of client files.
• Work flexible hours, including an on-call rota.

Skills on Resume:

• First-Line Support (Soft Skills)
• Documentation (Hard Skills)
• Equipment Preparation (Hard Skills)
• CCTV Monitoring (Hard Skills)
• IT Administration (Hard Skills)
• Software Assistance (Soft Skills)
• Hardware Maintenance (Hard Skills)
• On-Call Support (Soft Skills)

Job Summary: 

• Diagnostic and repair of notebook/desktop products.
• Attend and follow up on customer queries, requests and complaints effectively to achieve customer satisfaction.
• Ensure smooth operations.
• Ensure parts are ordered and returned in a timely manner.
• Comply with workplace safety and security.
• Liaise with the supervisor on customer feedback.
• Perform desk-side Windows OS workstation support in a networked office environment.
• Support or perform MS O365 and Outlook configuration and troubleshooting, software installation and configuration, new user setup, printer and network file share configuration and troubleshooting, peripheral installation, configuration and troubleshooting, and computer/user moves, adds, and changes.
• Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, and escalating problems.
• Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements.

Skills on Resume:

• Hardware Repair (Hard Skills)
• Customer Service (Soft Skills)
• Operational Support (Soft Skills)
• Parts Management (Hard Skills)
• Safety Compliance (Soft Skills)
• Feedback Communication (Soft Skills)
• Workstation Support (Hard Skills)
• Ticket Resolution (Hard Skills)

Job Summary: 

• Work on complex hardware and software problems.
• Interact with other Information Services teams such as Networking, Servers, Database, Applications, Web, Vendors, etc., to restore service and/or identify and correct the core problem.
• Understand networking and communication protocols.
• Install new equipment and maintain existing equipment, including the ability to perform warranty work.
• Participate in small and large end-user device projects and moves, adds, changes of equipment hardware, software and peripherals, including on-site troubleshooting of existing equipment.
• Report problems via established policies, procedures and rounding logs.
• Serve as the main contact for IT support calls/walk-ins.
• Troubleshoot, repair, and maintain computer hardware, software, and peripherals.
• Template, image, and deploy district equipment to IT standards.
• Assist classroom teachers with the implementation of new technology, including instructional software and hardware.
• Provide one-on-one training and support for teachers and staff.

Skills on Resume:

• Technical Troubleshooting (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• Network Knowledge (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Project Support (Soft Skills)
• Issue Reporting (Hard Skills)
• User Support (Soft Skills)
• Technology Training (Soft Skills)

Job Summary: 

• Use the IT Service Desk, provide technical support and assistance for incoming service requests related to IT end-user equipment and tools.
• Deploy, upgrade and replace IT equipment, including laptops, desktops and mobile devices.
• Support IT equipment lifecycle tasks, including repair, recommissioning, inventory updates and recycling.
• Conduct routine maintenance on shared IT services like AV equipment, printers and shared workstations.
• Conduct software and account audits.
• Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning.
• Provide support to end users in both Mac and Windows environments.
• Create and administer users in Google Workspace.
• Responsible for improving daily IT workflows.
• Responsible for on and offboarding new employees.

Skills on Resume:

• Service Desk Support (Soft Skills)
• Equipment Deployment (Hard Skills)
• Lifecycle Management (Hard Skills)
• Routine Maintenance (Hard Skills)
• Software Auditing (Hard Skills)
• User Administration (Hard Skills)
• Workflow Improvement (Soft Skills)
• Employee Onboarding (Soft Skills)

Job Summary: 

• Manage the IT and computer systems of the company, including installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Lead on problem management, identifying root cause, developing and implementing remediation plans.
• Liaise with other ICT support teams and third-party contractors in the resolution of technical issues.
• Act as an administrator of the NHS email and SMART card setup.
• Design, develop, implement and coordinate systems, policies and procedures to ensure the security of data, network access and backup systems.
• Asset management, including maintaining the Asset Register in accordance with the Head of Finance, ensuring appropriate and timely maintenance of equipment's and maintaining a record, responsible for the Price and order of new equipment and organising the safe disposal of unwanted equipment.
• Provide IT support to a range of clients.
• Build and maintain strong relationships with customers and colleagues.
• Learn and adapt to new technologies.

Skills on Resume:

• IT Management (Hard Skills)
• Problem Resolution (Hard Skills)
• Vendor Coordination (Soft Skills)
• Account Administration (Hard Skills)
• System Security (Hard Skills)
• Asset Management (Hard Skills)
• Client Support (Soft Skills)
• Technology Adaptability (Soft Skills)

Job Summary: 

• Service all IT equipment under care and carry out routine repairs.
• Communicate with outside agencies on technical matters.
• Design, construct and modify IT equipment and software.
• Provide advice to teachers, students and other technicians on IT queries.
• Record, monitor and re-ordering stock.
• Advise the Headteacher on systems planning, development and procurement.
• Carry out general administrative tasks within the department.
• Efficiently respond to, troubleshoot, resolve and/or escalate support tickets via phone and email.
• Greet clients, check them in, discuss/document their issue, troubleshoot and repair (with assistance to start), discuss a resolution with the client, schedule pickup, and properly check out/take payment.

Skills on Resume:

• Equipment Maintenance (Hard Skills)
• Technical Communication (Soft Skills)
• System Design (Hard Skills)
• User Assistance (Soft Skills)
• Inventory Management (Hard Skills)
• System Planning (Hard Skills)
• Administrative Support (Soft Skills)
• Ticket Resolution (Hard Skills)

Job Summary: 

• Handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of Windows-based PCs, peripheral equipment, and COTS applications.
• Resolve incidents and tasks through the Remedy ITSM Tool.
• Document, track, and monitor technical problems to ensure a timely resolution.
• Identify and research solutions to technical problems.
• Diagnose and repair products by replacing worn or broken parts and making technical adjustments.
• Create knowledge base articles to document troubleshooting steps.
• Responsible for packaging equipment for shipment.
• Act as the first-line technical analyst for service request tickets.
• Provide excellent customer service with a high degree of professionalism and empathy.
• Triage and classify incoming service requests by gathering information from clients and computer systems.

Skills on Resume:

• Customer Support (Soft Skills)
• Incident Resolution (Hard Skills)
• Issue Tracking (Hard Skills)
• Problem Diagnosis (Hard Skills)
• Knowledge Documentation (Hard Skills)
• Equipment Packaging (Hard Skills)
• Ticket Analysis (Hard Skills)
• Client Communication (Soft Skills)