IT TECHNICIAN SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Nov 06, 2025 - The Information Technology (IT) Technician has experience in managing and maintaining systems such as Office 365, Windows Server, Azure, Active Directory, Hyper-V, Intune, Exchange, and Linux, as well as supporting Windows, Mac OS, Android, and Apple devices. This role requires strong expertise in server management, networking with firewalls and VPNs, and security and surveillance, combined with excellent communication skills to explain technical issues clearly to non-technical users. The technician also demonstrates analytical thinking, attention to detail, and a collaborative attitude, being fluent in English and able to converse in Swedish.

Essential Hard and Soft Skills for a Standout IT Technician Resume
  • Technical Support
  • Network Maintenance
  • System Installation
  • Hardware Repair
  • Ticket Management
  • Data Backup
  • Account Administration
  • Firewall Management
  • Asset Management
  • Troubleshooting
  • Customer Service
  • Team Collaboration
  • Problem Solving
  • Communication
  • Adaptability
  • Time Management
  • User Training
  • Vendor Coordination
  • Process Improvement
  • Flexibility

Summary of IT Technician Knowledge and Qualifications on Resume

1. BS in Information Technology with 2 years of Experience

  • Able to demonstrate confidence, enthusiasm and a passion for learning.
  • Excellent communication skills when responding to queries.
  • Knowledge and experience of IT functions.
  • Ability to build good working relationships with colleagues.
  • Ability to maintain excellent verbal communication skills.
  • Ability to communicate effectively with technical and non-technical colleagues at all levels in the school.
  • Must have qualifications, including GCSE, or relevant experience.
  • Highly organised and able to work harmoniously, efficiently and often under pressure.
  • Understanding of the importance of safeguarding within a school environment.

2. BA in Computer Science with 3 years of Experience

  • Knowledge of personal computer hardware.
  • Strong troubleshooting skills, the ability to install and configure add-on cards and options.
  • Good understanding of Windows operating systems, including setup, repair and upgrades.
  • Ability to troubleshoot and configure any discipline.
  • Must have hands-on experience using, configuring and troubleshooting various software programs such as MS Office components.
  • Knowledge of basic serial communications as well as TCP/IP network concepts.
  • Understanding of basic Active Directory principles.
  • Must possess very good interpersonal skills.
  • Ability to deal effectively with a wide variety of end-users, management and other department team members.
  • Able to utilize logic and deductive reasoning to diagnose and solve complex problems.
  • Able to organize and self-motivated.

3. BA in Telecommunications with 4 years of Experience

  • Understanding of Microsoft computer systems and medium-sized networks.
  • Experience in troubleshooting computer hardware, software, and associated peripherals issues.
  • Proficient in Windows 10 usage/troubleshooting, Microsoft Office, and the Microsoft 365 suite of online products.
  • Ability to quickly learn and efficiently use and manage technology platforms.
  • Exceptional written and verbal communication skills.
  • Professional, polite, positive, calm, and friendly, especially when under pressure.
  • Excellent diagnostic and critical thinking skills.
  • Demonstrated time management and task prioritization.
  • Able to work well independently or in a group.
  • Able to view problems on a macro and micro scale.

4. BS in Network Engineering with 3 years of Experience

  • Proficient in Microsoft Word and Excel, and Outlook.
  • Experience in the Oracle system and SharePoint.
  • Able to adhere to IT security policies.
  • Must have excellent administrative skills.
  • Must have strong communication skills.
  • Able to team oriented and results-focused focused.
  • Able to be detail-oriented and organized.
  • Able to commit to continuous learning and development.

5. BS in Cybersecurity with 2 years of Experience

  • Working knowledge of Windows operating systems and basic computer hardware.
  • Experience with setup and maintenance of A/V equipment.
  • Understanding of basic enterprise networking concepts.
  • Must have strong troubleshooting skills.
  • Basic mechanical and electrical knowledge.
  • Able to interact and work effectively with colleagues from various backgrounds.
  • Able to work calmly and competently under pressure and in adverse conditions.
  • Able to pay attention to detail with good organizational skills and problem-solving abilities.
  • Phenomenal teammate with good interpersonal and communication skills.

6. BA in Computer Systems Management with 3 years of Experience

  • Skill self-starter, able to identify needs and bring them to resolution without oversight.
  • Strong team player, able to keep up with fast-paced teams and rapid changes.
  • Highly motivated individual with a thirst for knowledge and wanting to take on increasingly bigger challenges.
  • Ability to collaborate and provide support to all staff, technical and non-technical alike.
  • Understanding of networking fundamentals, VLANs, routing, subnet masks, and WiFi.
  • Ability to move and install equipment such as switches and other networking equipment.
  • Knowledge of tools and technologies, source control(e.g., Git), and defect reporting (e.g., Jira).
  • Solid foundation with Debian/Ubuntu/Enterprise Linux.
  • Fluent in the English language.

7. BA in Digital Systems Administration with 7 years of Experience

  • Knowledge in Office 365 administration, Windows Server, Azure, Active Directory, Hyper-V, Intune, and Exchange.
  • Knowledge of Windows and Mac OS.
  • Knowledge of Android and Apple.
  • Fluent in English in both speech and writing and can converse in Swedish.
  • Experience in working with security and surveillance.
  • Experience in managing servers.
  • Must have experience with Linux.
  • Experience with networks, firewalls and VPNs.
  • Able to familiarize and understand the functions of computer hardware and software.
  • Strong communication skills and a collaborative attitude.
  • Ability to explain technical problems in layman's terms.
  • Must have sound analytical thinking skills and attention to detail.

8. BS in Software Engineering with 5 years of Experience

  • Experience in system network design, office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment, or equivalency.
  • Knowledge of wireless devices.
  • Experience to include working with user support in a computer network environment.
  • Ability to install pc hardware/software and resolve problems of computers on the School of Medicine network.
  • Ability to provide courteous customer service to a diverse clientele, including faculty, staff and students.
  • Ability to conduct business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations.
  • Excellent computer skills in Microsoft Office and Windows.
  • Excellent communication and interpersonal skills.
  • Able to team player, with attention to detail.
  • Ability to work independently and as part of a team.

9. BS in Computer Engineering with 4 years of Experience

  • Proficient aptitude for logical thinking and analytical processes.
  • Strong communication skills, written and verbal and sharing of ideas.
  • Strong partnering and teamwork skills.
  • Able to perform assigned tasks with minimal supervision.
  • Ability to work in a fast-paced environment.
  • Experience working in a busy help desk/desktop support role, ideally within the educational setting.
  • Able to respond in a timely manner to tickets raised and communicate with the end user.
  • Experience in Windows Server systems and their components.
  • Knowledge of Active Directory and group policy.

10. BA in Applied Computing with 6 years of Experience

  • Experience working with computers, networking, software, copiers, etc.
  • Knowledge of advanced computer, troubleshooting, and networking skills.
  • Excellent interpersonal and communication skills in English.
  • Ability to demonstrate priority-setting and ability to work in a complex environment.
  • Ability to carry out numerous projects to successful completion.
  • Ability to function with a high degree of independence.
  • Able to commit to service, quality, and departmental core values.
  • Ability to work under pressure in a busy environment, capable of multitasking and adapting workload accordingly.
  • Extensive experience in IT support.
  • Comprehensive knowledge of Microsoft Software and Office applications, including support and troubleshooting.
  • Experience in supporting substantial numbers of users and working as part of a professional IT team.

11. BS in Electrical Engineering with 3 years of Experience

  • Must have certification in Microsoft, Linux, or Cisco.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficient in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Able to pay attention to detail and have good problem-solving skills.
  • Must have excellent interpersonal skills.
  • Experience directly supporting technology for end users (preferably in the AEC industry).
  • Able to resolve technical issues remotely.
  • Understanding of capabilities and typical use of the company’s application portfolio.
  • Must be and be perceived by staff as service-oriented and effective in resolving end-user issues.
  • Able to exhibit positive and effective communication skills and a natural desire to share knowledge in a collegial, collaborative and relevant fashion.
  • Must be open to and demonstrate learning new skill sets and advancing current skill sets.

12. BA in Information Systems with 5 years of Experience

  • Excellent written and oral communication skills.
  • Skills in providing hardware and software evaluation, testing, documentation, implementation, and administration/support.
  • Ability to effectively interface with users and software/equipment vendors.
  • Ability to provide hardware and software system recommendations.
  • Strong written and verbal communication skills.
  • Ability to work occasionally in a manufacturing environment, which includes elevated sound levels and varying ambient temperatures.
  • Previous experience within a 1st Line Support/2nd Line Support/IT Administrator/IT Technician/IT Helpdesk role.
  • Experience in the management of computer systems.
  • Excellent working knowledge of various packages and systems, including Office 365, Windows 7/11.
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