• Maintain system availability of critical and non-essential business systems.
• Provide customer support through onsite presence and remote access.
• Monitor support requests to determine larger-scale issues.
• Inform the supervisor of any issue out of the scope or skill range of the technician promptly.
• Maintain disaster recovery and prevention procedures.
• Participate successfully in the training programs offered to increase the individual's skill and proficiency related to the assignments.
• Review current developments, literature and technical sources of information related to job responsibility.
• Ensure adherence to good safety procedures.
• Perform other duties as delegated by the Technician Supervisor.
• Follow federal and state laws, as well as company policies.

Skills: System Maintenance, Tech Support, Issue Tracking, Disaster Recovery, Customer Service, Safety Procedures, Ongoing Training, Communication Skills

• First line contact in supporting and troubleshooting end-user voice and data needs.
• Use the Service Desk system to address the ticket queue.
• End user workstation configurations, utilities, software installation and maintenance.
• Install, maintain and troubleshoot voice and data cabling.
• Escalate trouble issues to the appropriate next-tier support vendors or internal support staff to cooperatively resolve issues.
• Maintain and deploy Point of Sale Workstations.
• Maintain stock of spare parts and supplies.
• Document systems, changes and work completed.
• Install voice and data services for groups and support high-speed Internet in meeting rooms and guestrooms.
• Troubleshoot the Resort Audio system and Video wall.

Skills: Help Desk Support, Ticket Management, Workstation Setup, Network Cabling, Issue Escalation, POS Maintenance, Inventory Control, System Documentation

• Responsible for hardware assembly, troubleshooting and repair.
• Assemble electronics and computer systems, including small-to mid-size compute and storage appliances, enterprise servers.
• Perform work requiring the following written instructions to assemble computer electronic devices, tools and products using hand and power tools and other assembly equipment.
• Follow instructions and pre-established guidelines to perform component assembly functions.
• Handle electronic equipment in accordance with company safety procedures and OSHA requirements.
• Work safely with electrical/electronic systems as well as electrostatic sensitive devices and components.
• Responsible for computer hardware installation/upgrades (e.g., memory, hard drives, and NICs).
• Communicate and escalate with management regarding customer orders.
• Perform asset tagging and asset management.
• Unpack, pack, and kit of hardware and components.
• Independently acquire additional skills to maintain technical competencies.
• Report to a supervisor or manager.

Skills: Hardware Assembly, System Troubleshooting, Component Installation, Equipment Safety, Electrical Handling, Asset Management, Order Communication, Technical Growth

• Install and configure hardware and software components to ensure usability.
• Responsible for troubleshooting hardware and software issues.
• Ensure electrical safety standards are met.
• Repair or replace damaged hardware.
• Upgrade the entire system to enable compatible software on all computers.
• Perform tests and evaluations of new software and hardware.
• Provide support to users and be the first point of contact for error reporting.
• Establish good relationships with all departments and colleagues.
• Responsible for managing technical documentation.

Skills: Hardware Installation, Software Configuration, System Troubleshooting, Electrical Safety, Hardware Repair, System Upgrades, User Support, Technical Documentation

• Responsible for being effective with and building trust with end users.
• Troubleshoot and resolve computer, workstation, software and hardware-related issues for remote and onsite users.
• Maintain tickets in the help desk ticketing system and update tickets with appropriate current status on a daily basis.
• Maintain, upgrade, install, or replace hardware and software.
• Perform basic troubleshooting on LAN/WAN connectivity under the guidance of telecommunications or network leadership.
• Provide IT helpdesk 1st/2nd level support and escalation.
• Responsible for user setup, onboarding and troubleshooting of end-user equipment.
• Troubleshoot and support of network infrastructure.
• Cross-train for other IT-related positions within the company.
• Maintain IT documentation for infrastructure, desktop support and equipment.

Skills: User Support, Issue Resolution, Ticket Management, Hardware Maintenance, Network Troubleshooting, Helpdesk Support, User Onboarding, IT Documentation

• Provide all levels of IT support, ability to troubleshoot, diagnose complex issues and drive timely completion of requests.
• Troubleshoot and assist with resolution in other areas of IT (i.e., security, infrastructure and applications).
• Lead implementation of global projects in EMEA.
• Lead IT projects requested by the site or business.
• Lead improvement initiatives on procedures.
• Ensure customers' needs are heard, addressed, and resolved to satisfaction.
• Follow standard End User IT Support operating procedures, global policies and process workflows for all areas of support.
• Collaborate with other End User IT Support and other counterparts to resolve issues.

Skills: IT Support, Issue Diagnosis, Cross-Functional Troubleshooting, Project Leadership, Process Improvement, Customer Satisfaction, Policy Compliance, Team Collaboration

• Support users with the use of computer hardware and software, including MS Office 365, corporate applications, printing, VPN, and wired and wireless network connectivity.
• Responsible for troubleshooting and identifying both hardware and software issues on end-user devices, and possibly researching appropriate solutions.
• Assist with maintaining the user ticket tracking system, resolving applicable tickets and assigning tickets to other team members.
• Use the system to document solutions to individual tickets and create solution articles for more complex or repetitive problems.
• Create, modify, and remove user accounts for assigned systems, as designated by the onboarding and offboarding processes.
• Perform moves, adds, and changes in the VoIP phone system, including assigning and connecting devices.
• Install the Windows Operating System and required software components to prepare client computers for distribution to employees.
• Maintain asset tracking database for all equipment distributed to users and returned to IT.
• Provide on-site “hands” to assist remote support staff with the administration of servers, storage systems, network gear and other related network infrastructure equipment.

Skills: User Support, Hardware Troubleshooting, Ticket Management, Knowledge Documentation, Account Administration, VoIP Management, System Installation, Asset Tracking

• Build, deploy and coordinate IT systems, including end-user desktops/laptops, other IT hardware and Peripherals.
• Perform incident resolution or escalation to the appropriate group.
• Interact with regional Support Coordinators and Service Fulfillment Analysts to supervise and prioritize incidents and tasks in the ticket queues.
• Implement software installation and deployment to computing systems.
• Implement asset change tasks and reflect such changes in appropriate databases.
• Provide IT consultation to the end user.
• Distribute the new user IT starter package and provide initial user IT orientation.
• Ensure security and policy compliance while performing technical tasks.
• Participate in regional and cross-regional technical meetings.
• Supply updates to user documentation, procedures and process definitions.
• Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.

Skills: System Deployment, Incident Management, Ticket Prioritization, Software Deployment, Asset Management, User Consultation, IT Onboarding, Security Compliance

• Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continuous Service Improvement function.
• Contribute to IT International projects and as coordinated by the assigned project manager.
• Support training and professional services in training classrooms by responding to calls or EHD tickets for computer-related issues.
• Troubleshoot computing issues, and resolve desktop computing issues or raise server, network, or enterprise application issues.
• Install, configure, and maintain computer systems on an isolated classroom network using a detailed imaging process, not using standard imaging tools.
• Perform QA testing of new releases of software for basic functionality.
• Interact with business unit representatives and external customers and represent the IT organization.
• Apply enterprise ticketing systems and respond to trouble tickets, open tickets and close tickets.
• Perform inventory management and use the enterprise inventory tracking tool to update the location of classroom desktop computing systems.
• Assist Boeing staff and contractors with business unit-specific computer issues on an basis.

Skills: System Analysis, Project Support, Classroom IT Support, Issue Troubleshooting, System Configuration, Software Testing, Customer Interaction, Inventory Management

• Responsible for providing first-class support for internal users, providing support on IT Infrastructure/installation and Cyber/Physical security.
• Manage 1st and 2nd line support on-site and remotely.
• Responsible for problem investigation, diagnosis, and solution implementation.
• Responsible for effective communication with end user throughout the process.
• Monitor backups across the estate/perform periodic DR tests.
• Monitor service uptime, including PaaS/SaaS services.
• Implement hardware and services, whether remotely, on-site, or off-site.
• Keep up to date with the latest security and technology developments, ensuring infrastructure is scanned/patched against any new vulnerabilities.
• Monitor for attacks, intrusions and unusual, unauthorised, or illegal activity.
• Investigate security alerts and provide incident response.

Skills: User Support, Infrastructure Management, Issue Diagnosis, Communication Skills, Backup Monitoring, Service Uptime, Security Maintenance, Incident Response

• Provide first-line technical support.
• Monitor the performance and suitability of end-user devices and peripherals, resolving faults, finding temporary workarounds, and escalating within the IT Service.
• Monitor and manage network stability and performance (with direction).
• Implement change requests (with direction).
• Ensure compliance with backup, anti-virus and other security provisions (with direction).
• Actively monitor or respond to assigned helpdesk jobs with diligence.
• Responsible for meeting SLAs.
• Log any helpdesk incidents reported verbally.
• Search the knowledge base/logs of previous calls to inform diagnosis and resolution.
• Record detailed diagnostic information to assist with the building of the knowledge base.
• Support, maintain and deploy all IT hardware and software resources used.

Skills: Technical Support, Device Monitoring, Network Management, Change Implementation, Security Compliance, Helpdesk Management, SLA Adherence, Knowledge Documentation

• Install and test new peripherals.
• Follow manufacturers' instructions to support the use of hardware, such as installing drivers.
• Perform basic PC hardware repairs and upgrades.
• Diagnose and resolve basic PC, printer, peripheral and software faults.
• Install applications and other software, configure and test and carry out any required maintenance.
• Log and save users' change requests and escalate through the helpdesk.
• Install and maintain standard network cabling.
• Perform basic diagnostic and recovery routines on network equipment.
• Follow instructions to configure network clients, including allocating software and connecting to the server.
• Implement disk space and printer quota policies.
• Follow instructions to maintain user accounts.

Skills: Peripheral Installation, Hardware Repair, Fault Diagnosis, Software Installation, Ticket Escalation, Network Cabling, Client Configuration, Account Maintenance

• Contribute to the maintenance of accurate and up-to-date asset registers for software and hardware.
• Test and prove the efficacy of the backup procedures on a scheduled basis.
• Actively maintain and monitor the anti-virus/anti-malware provision and overall security of the IT systems on a daily basis to ensure the integrity of data, systems, and resources.
• Manage active network components.
• Monitor Wide Area Network links.
• Maintain internet filtering systems.
• Alert to any emerging technical risks and escalate within the IT Service.
• Support, assist and train staff, students, and visitors.
• Understand the management and troubleshooting of networked systems.
• Troubleshoot issues with hardware, identifying faults and resolving/escalating.

Skills: Asset Management, Backup Testing, Security Monitoring, Network Management, WAN Monitoring, Internet Filtering, Risk Escalation, User Training

• Develop an understanding of the business processes being supported by the operational unit.
• Demonstrate ability to interact with business customers and react accordingly to changing environments and business needs.
• Support the organization's project management policies, practices, and methodology.
• Follow operational standards for reporting, monitoring, troubleshooting, and documenting issues.
• Participate in assigned project teams, including system upgrades and other local IT Field Operations initiatives.
• Analyze and resolve incidents and problems of low complexity, ensuring ARs are updated accurately and in a timely manner.
• Communicate with IT teams and vendors to resolve local incidents and problems, and participate in turnover meetings.
• Take corrective actions and/or escalate issues appropriately to achieve timely recovery with minimum impact to the customer.
• Assess the issue and recommend alternative actions for incident and problem resolution.
• Assist in installation, customization, implementation, and maintenance of operations and PC LAN-related equipment involving physical exertion or lifting up to 50lbs of material, tools, equipment, or machines.
• Provide technical support for issues of low to medium complexity, including installation, set-up, maintenance, cabling and replacement of all standard PC/LAN systems. 

Skills: Business Understanding, Customer Interaction, Project Support, Incident Management, Problem Resolution, Vendor Communication, Issue Escalation, Technical Support

• Provide systems and network support for internal customers.
• Answer support line and open call tickets for internal customers.
• Escalate support issues to appropriate levels for resolution assistance if unable to resolve.
• Communicate with the IT Department Management about outstanding issues.
• Respond to all system problems during assigned support shifts and take part in on-call rotation.
• Perform necessary tasks to resolve and close calls in a timely manner.
• Train internal end-users on system and software basics.
• Complete assigned projects, including researching, evaluating, implementing, and putting into production the chosen solution.
• Maintain and promote the high standards of the department set by the Vice President of Information Technology.

Skills: System Support, Network Support, Ticket Management, Issue Escalation, Communication Skills, User Training, Project Implementation, Quality Standards

• Coordinate, diagnose and troubleshoot incoming employee calls.
• Provide support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using remote access.
• Provide timely resolution of problems or escalation on behalf of the customer appropriate technical personnel.
• Support and maintain effective relationships with users.
• Develop, document and implement standard operating procedures and customer service guidelines relating to IT support.
• Provide case status updates to management and end-users.
• Track inventory of all IT-related hardware and software.
• Implement and utilize necessary tools and equipment for ongoing monitoring, management, and updating of the IT infrastructure.
• Ensure performance security and uptime of corporate network and systems, including firewall, spam filtering, e-mail, collaboration, VOIP, and VPN.
• Support of hosted/SaaS ERP, VoIP, Email, File sharing, etc.
• Communicate to management when IT requirements dictate new purchases.

Skills: Technical Support, Issue Diagnosis, Problem Escalation, User Relations, SOP Development, Case Management, Inventory Tracking, Infrastructure Monitoring

• Responsible for identifying and troubleshooting problems.
• Maintain hardware and software to include installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Monitor and resolve network and connectivity issues.
• Repair motherboards and upgrade firmware.
• Install software applications and CRM programs.
• Responsible for handling security updates.
• Responsible for providing technical support.
• Responsible for testing and debugging programs.
• Responsible for coaching end-users.
• Respond in a timely manner to service issues and requests.
• Provide technical support across the company (this may be in person or over the phone).
• Responsible for setting up accounts for new users.
• Responsible for preparing and replacing equipment.
• Responsible for testing new technology.

Skills: Problem Troubleshooting, System Maintenance, Network Monitoring, Hardware Repair, Software Installation, Security Updates, User Support, Technology Testing

• Maintain all LAB computers.
• Perform administrative tasks on the LAB systems.
• Provide technical sales assistance.
• Train other IT and business staff on LAB systems.
• Perform implementation and maintenance of LAB computers and software.
• Analyse the effectiveness and efficiency of existing systems, and develop recommendations for improving or further leveraging these systems.
• Perform LAB and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
• Maintain a central repository of all site-specific LAB equipment.
• Responsible for practice LAB asset management, including maintenance of LAB inventory and related documentation and technical specifications information.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.

Skills: Lab Maintenance, System Administration, Technical Assistance, Staff Training, System Implementation, Performance Analysis, Security Auditing, Asset Management

• Monitor and test system performance, prepare and deliver system performance statistics and reports.
• Responsible for 3rd line support of Intertek’s desktop computing.
• Work with internal customers to provide system solutions.
• Work with regional and global engineering teams for site-specific IT infrastructure support.
• Troubleshoot and resolve escalated issue tickets.
• Write effective technical documentation.
• Ensure adherence to company IT standards for systems.
• Ensure adherence to company IT processes, such as change management.
• Responsible for maintaining and proactively managing the Laboratory and Analytical (LAB) computers and associated software and systems in operating condition.
• Provide desk-side support for escalations and project work.
• Responsible for reporting to the LIT Team Lead/Country IT Manager.

Skills: System Monitoring, Third-Line Support, Solution Development, Infrastructure Support, Issue Resolution, Technical Documentation, Standards Compliance, Desk-Side Support

• Responsible for providing PC, desktop, network, and telecom services in their assigned region.
• Responsible for first-level Help Desk support, to answer/resolve end user questions/problems in addition to monitoring multiple systems, including LAN/WAN, servers and applications.
• Ensure that service is provided effectively, efficiently and collaboratively with the BTS team and the Hood business.
• Assist with resolving problems in a timely manner.
• Provide critical support and services to the HP Hood LLC Business.
• Responsible for the rapid restoration of services.
• Responsible for delivering BTS communications to the customers in a seamless working environment with the various support teams.
• Responsible for the BTS Service Desk is manned at all times during the stated coverage windows, utilizing all members of the department to participate.
• Work environment with the various support teams.
• Communicate regularly with other BTS departments and business units to maintain positive, productive working relationships.
• Responsible for personal development in both business and technical areas.
• Keep up-to-date with relevant information technology developments relevant to the company’s business.
• Responsible for expanding knowledge of Hood's business.

Skills: PC Support, Network Services, Helpdesk Support, System Monitoring, Service Restoration, Team Collaboration, Communication Management, Technical Development

• Provide a consistently high-quality and professional customer service to the Ultra Business in all areas of IT.
• Monitor and take ownership of ticket queues in the call logging system for hardware, including PC’s, laptops, printers, and mobile devices, and software, including but not limited to Microsoft Office Suite, Desktop OS, SCCM.
• Responsible for the day-to-day running.
• Responsible for the investigation of issues.
• Monitor and update the IT service desk system, prioritizing and following up on calls and ensuring that users are supported in a timely and effective manner.
• Support other team members to resolve issues and train junior staff.
• Troubleshoot, diagnose and test issues raised in relation to all hardware and software and escalate calls to the appropriate individuals.
• Use the existing SCCM platform to deliver and update all applications.
• Resolve service desk issues by communicating with end users to ensure that requests are closed in a timely fashion in line with the IT SLA.
• Produce and maintain concise documentation on systems and procedures for the benefit of the IT team.

Skills: Customer Service, Ticket Management, System Operations, Issue Investigation, Team Support, Troubleshooting, Application Deployment, Documentation Management

• Support requirements for both the Restricted and Secret networks.
• Resolve all IT issues in a professional manner.
• Administer and maintain end-user accounts, permissions, and access rights.
• Deliver 1st/2nd Line Support to the Ultra business and infrastructure across multiple sites, providing escalation to senior team members.
• Provide support on standard devices such as standard desktops, tablets, phones, and devices.
• Provide technical and functional support on standard applications and software and support for all products/equipment on the current approved list.
• Install authorised software on laptops and desktops.
• Support devices and users on a Windows network comprising Windows PC's and laptops, Active Directory and Exchange.
• Deploy PCs and devices to users and provide maintenance to ensure continuity of day-to-day business.
• Proactively maintain the Ultra asset management database to ensure that records are up to date and reliable for auditing.
• Manage the security of information as defined in the security manual.

Skills: Network Support, Issue Resolution, Account Administration, Technical Support, Device Management, Software Installation, Asset Management, Information Security

• Serve as the 1st Point of Contact for clients and customers at the Department of Finance, State Business Systems Division (SBS).
• Perform general troubleshooting with the customer via phone contact.
• Document client/customer issues and requests, troubleshooting steps, and resolutions via the ServiceNow ticketing system.
• Route unresolved tickets to the appropriate SBS Tier 2 departments.
• Follow up and update clients/customers and internal SBS teams.
• Follow, review, and update all help desk procedures.
• Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
• Resolve, escalate and track customer service tickets through to resolution.

Skills: First-Line Support, Customer Assistance, Ticket Documentation, Issue Escalation, Client Communication, Procedure Management, Problem Diagnosis, Service Tracking

• Answer incoming calls and log all customer questions and issues accurately and efficiently into the help desk ticketing system.
• Troubleshoot hardware and software-related issues, including networking issues (TCPIP), Microsoft Office suite and custom-made applications.
• Assist end users with the setup of equipment, including desktops, projectors, video conferencing systems, etc.
• Build PCs for internal company use, including image creation and maintenance.
• Assist with technical training and user education.
• Assist with special project work.
• Keep abreast of current technology trends and practices.
• Responsible for PC and printer repair.

Skills: Call Management, Issue Troubleshooting, Equipment Setup, PC Building, User Training, Project Support, Technology Awareness, Hardware Repair

• Provide support as the first point of contact for the IT Help Desk.
• Perform computer device imaging and troubleshooting on an as-needed basis.
• Identify recurring issues and help devise solutions to prevent them.
• Responsible for following the assigned schedule.
• Assist in analyzing outstanding help desk items.
• Assist in asset tracking, inventory management and audits for the entire company.
• Carry out supplementary IT Tasks, such as various technology installations, project assignments from systems or network engineers, and third-party vendor interaction.
• Provide hardware and software technical support to staff and students.
• Create and maintain accounts and user permissions, and undertake password resets.
• Diagnose and solve basic network, software, and hardware faults and perform maintenance, repairs and upgrades.
• Assist with maintenance and troubleshooting for classroom/communal space AV and lighting equipment, projectors, interactive whiteboards, screens, and amplification systems.

Skills: Helpdesk Support, Device Imaging, Issue Analysis, Schedule Management, Asset Tracking, Project Assistance, User Administration, AV Maintenance

• Provide IT technical and application support, problem resolution and project coordination to retail customers, including installation, configuration, and maintenance of corporate IT hardware and software, business systems and related infrastructure.
• Provide technical support and problem resolution for information systems customers at retail companies.
• Configure, install, and support PC hardware and software, mobile devices and other IT business systems in office and plant environments.
• Assist with troubleshooting and system administration for LAN servers and infrastructure, which includes monitoring performance and ensuring that corporate security and operations procedures are implemented and enforced.
• Work with Corporate teams, standards, and programs to ensure effective adoption and deployment of IT and other processing standards, including PCI, and delivery fleet equipment.
• Support Apple and Windows end users across the enterprise using the Jira Service Desk ticketing system.
• Support Zoom Communication service, including Zoom phone, Zoom Rooms, Zoom Softphone and all related presentation AV services.
• Create documentation for the Service Desk staff for planning, implementing, testing, rolling out upgrades, updates and replacement hardware to the enterprise.

Skills: Technical Support, System Configuration, Hardware Installation, Network Administration, Security Compliance, Cross-Platform Support, AV Support, Documentation Creation

• Manage all aspects of the networking platform.
• Troubleshoot network and system issues.
• Monitor active network and server infrastructure.
• Perform routine preventative maintenance on equipment.
• Administer network security measures to prevent system interruptions or breaches.
• Execute sensitive data backup and restoration procedures.
• Document all technical procedures and user guides.
• Tend to the incoming requests via the ticketing system to address problems and resolve issues in a timely manner with limited disruption.
• Responsible for scripting and performing mass deployments (updates and security patching).

Skills:  Network Management, Issue Troubleshooting, System Monitoring, Preventive Maintenance, Security Administration, Data Backup, Documentation Management, Patch Deployment

• Build and deploy Microsoft Windows desktop and laptop devices.
• Responsible for the deployment of mobile phone devices.
• Responsible for auditing and disposal of equipment.
• Responsible for working alongside experienced engineers to provide 2nd line desktop support.
• Responsible for network cabling.
• Responsible for asset database management.
• Responsible for the physical handling of network equipment.
• Responsible for being the face of IT on the 1st line, the go-to point man for daily IT Support and the champion of best practice IT Service.
• Assist with the setting up, maintenance and repair of computers, laptops, printers, audio-visual equipment and desktop-related accessories.
• Install and configure software applications as per requirements.
• Responsible for assisting with the upkeep of the IT inventory and standards on-site.
• Maintain satisfactory standards of safety and security in relation to the equipment estate.
• Support the IT process, requirements and logistics for new starters, leavers and internal moves.

Skills: Device Deployment, Mobile Management, Equipment Auditing, Desktop Support, Network Cabling, Asset Management, IT Representation, User Setup

• Install and maintain all hardware and software throughout the company at different locations.
• Troubleshoot, fix, and repair desktop, laptop, and server issues.
• Implement new technologies and provide resources to complete IT projects.
• Use knowledge and skills to effectively support the IT Engineer.
• Provide a reliable and effective support service to all employees.
• Assist with building, installing, maintaining, supporting, and decommissioning desktop hardware, including PCs, Laptops, Handhelds, and peripheral devices such as printers.
• Develop computer skills to effectively troubleshoot any IT issues.
• Develop and maintain good working relationships with clients to promote a high level of customer service.
• Log, prioritisation and escalation of IT Support issues and requests in line with procedures and SLAs.
• Resolution of 1st line support issues and working with senior technicians and third-party suppliers.
• Administrate Microsoft Office 365 and Azure tenants.
• Build and configure PCs ready for deployment.

Skills: Hardware Maintenance, Issue Resolution, Technology Implementation, IT Support, Customer Service, Ticket Management, Office 365 Administration, PC Configuration

• Contribute to the design, implementation and configuration of infrastructure technologies, including AWS, network services, virtualization technologies, email services and core infrastructure services such as DHCP, DNS, Active Directory, Network Policy Services, etc.
• Engage in developing standards and procedures.
• Contribute to design, analysis, identifying, evaluating, and engineering technical solutions for SaaS based products.
• Work in all technology environments, including virtualization and cloud solutions.
• Engage is using best practices for cybersecurity.
• Responsible for providing Tier 3 support.
• Resolve service requests during the first phone call, and escalate service requests to other resources.
• Document basic support processes and knowledge base articles for recurring issues, and escalate identified recurring issues to support engineers.
• Create, document, and escalate support requests in accordance with ticketing standards and service-level agreements.

Skills: Infrastructure Design, Cloud Engineering, Technical Analysis, Virtualization Management, Cybersecurity Practices, Tier 3 Support, Knowledge Documentation, Ticket Escalation

• Experience and/or education in Windows-based computer systems and servers, networking, as well as network and computer security.
• Excellent troubleshooting experience using analytical problem-solving abilities and techniques.
• Able to effectively prioritize tasks.
• Must have competence with networking tools, including RJ45 crimp and punch down tools, toners, sniffers, continuity testers, and multimeters.
• Able to conduct research into issues and products.
• Highly self-motivated and energetic.
• Experience working in a team-oriented, collaborative environment.
• Strong interpersonal, written, and oral communication skills with the ability to impart ideas to non-technical staff.
• Must have CompTIA certifications with recent experience in the IT field.

Qualifications: BS in Information Technology with 4 years of Experience

• Must have a qualification in IT technical.
• Knowledge of networks, systems, and cloud environments.
• Strong written and oral communication skills.
• Able to build outstanding interpersonal relationships and ability to lead.
• Experience in planning, risk and change management.
• Excellent listening and retention skills.
• Excellent computer skills, including Microsoft Office.
• Must be quick to change and able to adapt.
• Able to organize and detail-oriented.

Qualifications: BS in Computer Science with 5 years of Experience

• Foundational knowledge in Workstation Hardware.
• Must have Windows Workstation experience.
• Comprehensive knowledge of PC desktop/workstations.
• Proficient in Workstation Support.
• Must have CompTIA A+ certification.
• Ability to handle multiple tasks to prioritize needs and expedite tasks upon request.
• Must have excellent problem-solving skills.
• Ability to adapt and learn new techniques and skill sets.
• Experience supporting PC and Mac hardware and software, as well as knowledge of TCP/IP, DNS, DHCP, LAN, and WAN.
• Able to pay attention to detail and the ability to follow standard procedures a requirements.
• Must have skills include an understanding of networking, such as switching and routing.

Qualifications: BA in Network Administration with 4 years of Experience

• Broad knowledge of Microsoft Office Suite and Office 365.
• Experience with Active Directory and Group Policy.
• Experience supporting Raiser’s Edge, Great Plains and EPIC software.
• Skill in problem resolution, establishing work priorities and meeting deadlines.
• Knowledge of the healthcare setting.
• Strong customer service skills with all user contacts.
• Ability to communicate efficiently and effectively with all levels of contact, both verbally and in written formats.
• Ability to work with little direction and manage multiple projects simultaneously.

Qualifications: BS in Computer Engineering with 5 years of Experience

• Knowledge of technical terms and computer hardware and software troubleshooting.
• Ability to produce detailed technical documentation.
• Ability to describe technical issues using non-technical terminology.
• Ability to take technical instruction from others to perform various computer operation duties.
• Ability to work independently as well as in a team-oriented capacity.
• Able to familiarize with SharePoint, Microsoft Exchange, Symantec Antivirus, Symantec Ghost, VMware, Citrix XenApp/XenDesktop, and Desktop Central.
• Thorough knowledge of the use of the internet, intranet and the use of shared drives.
• Ability to use Citrix, Zoom and Track It software, with the ability to coach staff on the use of the various software used at the agency.

Qualifications: BS in Cybersecurity with 4 years of Experience

• Experience desktop troubleshooting techniques, Microsoft Office Suite, VLAN Networking, Printing and TCP/IP (routers, switches, firewalls, VLANs, VPNs), web-based systems.
• Understanding and experience with VOIP telephone systems, SIP trunks, and Leased Lines.
• Able to manage wireless networks.
• Knowledge in Windows 7/10 operating systems, Server Support, Microsoft Active Directory, Group Policy and PC hardware.
• Able to apply security principles and Anti-Virus management.
• Able to design and deliver training.
• Highly competitive rates of pay.
• Great holiday allowance, increases with long service.

Qualifications: BA in Information Systems Management with 5 years of Experience

• Knowledge of basic to intermediate computer hardware, printers and phones (VIOP).
• Must have working knowledge of basic to intermediate (DNS, DHCP, Ping ).
• Knowledge of the Open Systems Interconnection (OSI) Model.
• Experience with desktop operating systems, including Windows 7 and Mac OS.
• Knowledge and experience in application support.
• Working knowledge of a range of diagnostic utilities.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning skills.

Qualifications: BS in Software Engineering with 4 years of Experience

• Must have strong documentation skills.
• Solid understanding of the organization’s goals and objectives.
• Ability to conduct research into a wide range of computing issues.
• Highly self-motivated and directed.
• Must have keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation and focus.
• Experience working in a team-oriented, collaborative environment.

Qualifications: BA in Telecommunications with 3 years of Experience

• Experience as a computer technician/helpdesk.
• Knowledge of Windows server, Active Directory, GPO, etc.
• Agility with M365 (Teams, SharePoint, Azure, etc.).
• Knowledge of network protocols TCP/IP, VPN, DHCP, etc.
• Bilingual (French and English).
• Must have demonstrated strong autonomy.
• Able to participate in ticketing outside office hours.
• Must have ITIL certification.

Qualifications: BS in Systems Administration with 4 years of Experience

• Great sense of customer service.
• Good dexterity and ability to perform manual labor.
• Good listening and communication, organizational skills.
• Ability to make decisions quickly, work autonomously, and work effectively in a fast-paced, changing environment.
• Must have great team spirit.
• Fluent English skills (spoken and written).
• Expertise in PC and laptop support and latest hardware news.
• Excellent knowledge of Microsoft operating systems.
• Good knowledge of the gaming and IT industry, printing materials, networking, cabling, and multimedia equipment.
• Must have Mac OS X knowledge.
• Experience in technical support to end users in international companies, experience in management.

Qualifications: BA in Technical Support Management with 6 years of Experience

• Must have call center experience.
• Thorough understanding of Windows and Mac-based personal computers, current operating systems, TCP/IP networking and office automations and productivity software such as the Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio, MS Project and Access).
• Must have technical certifications, such as Microsoft Certified Professional (MCP), Microsoft Office Specialist (MOS), Comp TIA A+, HDI Support Center Analyst and HDI Desktop Support Technician.
• Demonstrated troubleshooting and creative problem-solving ability.
• Experience installing and troubleshooting operating systems, device drivers, and software applications.
• Expertise in principles and concepts of customer service and support.
• Experience in customer service-oriented and approachable.
• Experience providing customer service and technical support, both on-site, remote and via the telephone.
• Exceptional communicator with both technical and nontechnical audiences.
• Strong interpersonal skills with the ability to team and collaborate effectively as a team player.
• Able to deliver results with the highest level of professionalism and integrity.

Qualifications: BS in Software Engineering with 4 years of Experience

• Relevant experience in an IT support role previously (ideally within a construction company or a company managing remote sites), managing 100+ users across 1 main office and multiple projects/site locations, along with the experience listed below.
• Potential and ability to lead and manage a team.
• Able to provide support and 1:1 coaching over the phone using screen-sharing and in-person to remote offices and remote staff.
• Able to support online systems, including Office 365 and EVision.
• Able to liaise with software supplier support desks.
• Able to support the setup and rollout of an electronic version of IMS.
• Able to work alongside existing IT Consultant and be keen to suggest and implement improvements to processes and procedures.
• Able to manage hardware/software for new starters and leavers, printer configuration, and support.
• Experience in a similar IT support role. 

Qualifications: BS in Electronics and Computer Technology with 7 years of Experience

• Experience implementing, troubleshooting, and maintaining end-user digital devices.
• Basic knowledge of DHCP and networking principles.
• Must have excellent written and verbal communication skills.
• Able to familiarize with VoIP solutions.
• Must have A+ and/or Net+ certifications.
• Operational knowledge of end-user operating systems and hardware, basic wireless networking and equipment.
• Experience in network cabling termination and testing.
• Knowledge of device imaging and software deployment methods.
• Able to set up, install, and maintain district computer systems.
• Able to set up, install, and maintain printers, computer peripherals, and their related software.
• Able to install and troubleshoot computer software while maintaining license requirements.
• Able to perform repair of computer hardware, printers, and peripherals, including the acquisition of parts and maintaining service-related records.
• Able to coordinate the annual cleaning and preventive maintenance of the district's computer and network equipment.
• Able to provide support to end users through their requests for services by troubleshooting site hardware, software and wiring problems.
• Able to provide basic training on the care and operation of district computer equipment and software.

Qualifications: BS in Systems Administration with 4 years of Experience

• Solid organizational skills and attention to detail.
• Strong customer service, written and verbal skills.
• Ability to multitask and handle multiple projects at once.
• Strong desire to learn and grow.
• Ability to work in a high-pressure environment.
• Ability to think analytically and troubleshoot issues as they arise.
• Knowledge of desktop and laptop hardware.
• Solid experience with Windows Client OS.
• Proficient with Microsoft Office Suite.
• Must have Microsoft Server and Client certification.
• Experience with LAN administration.
• Experience with Active Directory.
• Knowledge of Cisco switches.
• Experience with Video Editing Systems.

Qualifications: BS in Cybersecurity with 5 years of Experience

• Previous experience in a similar role supporting users and employees.
• Must have experience in using bespoke software packages.
• Excellent technical understanding and ability.
• Must have enthusiasm for developing knowledge of computer systems.
• Ability to manage high-pressure situations effectively.
• Good team player with excellent communication skills who is willing to assist team members.
• Must have excellent problem-solving ability.
• Strong written and verbal communication skills.
• Good interpersonal skills, including coaching experience.
• Strong sense of discretion and confidentiality to ensure the security and privacy of networks and computer systems.

Qualifications: BS in Information Technology with 4 years of Experience

• Must have IT help desk or similar support experience.
• Must have CompTIA A+ certification or equivalent education and/or experience.
• Experience with an IT helpdesk ticketing system, preferably JIRA.
• Experience with VOIP systems, preferably Crexendo.
• Must have Cisco Certified Network Associate (CCNA) certification.
• Experience with Microsoft System Center and disk cloning systems.
• Experience with network monitoring and management systems.
• Experience with audio/video systems, including projection systems, wireless microphones, smart boards and class response systems.
• Knowledge and use of Microsoft suite programs (Word, Excel, Project, PowerPoint, Access, Visio).
• Strong customer service skills gained in a customer service environment, preferably on an IT helpdesk.
• Excellent verbal, written, and interpersonal skills to be able to provide training to end users.
• Experience in dealing with multiple and diverse stakeholders, including administrators, faculty, staff, and students.
• Strong time management skills and the ability to coordinate resources to complete an assignment and/or resolve problems.
• Ability to exercise independent judgment in identifying and troubleshooting problems.

Qualifications: BS in Computer Science with 5 years of Experience

• Experience in information technology management.
• Comprehensive understanding of network architecture and client/server technology.
• Must have software development abilities.
• Strong problem-solving and communication skills.
• Excellent English communication skills (oral and written).
• Must have excellent attendance.
• Ability to work efficiently with minimum supervision and/or directions.
• Ability to work in a team environment and be a team player.
• Must have good interpersonal skills.

Qualifications: BS in Computer Engineering with 6 years of Experience

• Must be equipped with the skills necessary to satisfy the responsibilities stated above.
• Systems administration and technical support experience in an office environment.
• Strong understanding of Windows operating systems, Active Directory, and Microsoft 365.
• Strong knowledge of laptops and desktops, servers, printers, terminal servers, and faxing.
• Ability to work with individuals of all levels of personnel at the firm.
• Ability to work independently and identify.
• Ability to prioritize, plan and organize work effectively and efficiently.
• Understanding of the basic concepts of Microsoft Azure and cloud solutions.
• Understanding of networking concepts and devices, as well as VoIP telephony.
• Must have CompTIA/A+, operating systems, cloud services, or other related certifications.
• Prior experience working with technology in a law firm setting.
• Must have Needles/Case Management platform knowledge.

Qualifications: BA in Information Systems Management with 4 years of Experience

• Strong and proven history in PC build (installing Windows, installing applications, installing pc cards, etc).
• Strong and proven history in PC troubleshooting (Windows errors, PC Hardware, hard drives, motherboards, etc.).
• Excellent knowledge of Windows PC troubleshooting tools.
• Strong working knowledge of pc network architecture.
• Experience in Server setup and maintenance.
• Strong experience in PC Anti-virus/Patching.
• Experience in PC Backup and recovery (Acronis imaging).
• Must have experience in PC Virtualisation.
• Experience in PC software (e.g., Visual Basic, SQL, etc).
• Great English written and oral communication skills.
• Must have maturity and relationship management skills.
• Demonstrated experience in a technician or help desk environment.
• Must have technical troubleshooting/diagnostics ability with a passion for customer service.
• Able to keen eye for detail.

Qualifications: BA in Telecommunications with 6 years of Experience

• Previous professional experience in the 1st and 2nd levels of support (experience inthe  IT logistics field).
• Basic knowledge of DHCP, DNS, SSH, and Windows Server.
• Solid network knowledge (TCP/IP, VLAN, Ethernet, WI-FI).
• Must have experience in handling Linux systems.
• Experience in the field of data protection and data security.
• Must have a willingness to learn.
• Fluent in Polish and English (min B2 level).
• Good knowledge of the Windows Client and server operating systems (Active Directory, DNS, DHCP, etc.).
• Able to familiarize with Microsoft Exchange and SharePoint administration, IIS Web administration, SSL certificates and domain management.
• Knowledge and understanding of Virtualization technologies (VMware/Hyper-V), Thin clients and RDP.
• Knowledge in networking technologies such as TCP/IP and the stack, network cabling.

Qualifications: BS in Computer Science with 5 years of Experience

• Experience working in information systems/information technology.
• Knowledge in systems operations (PC, Local Area Networking, SAP), Windows operating systems.
• Knowledge in various personal computers and peripheral hardware (printers, copiers, scanners, smartboards, etc.).
• Able to familiarize with database design and queries.
• Able to familiarize with the office and business information technology.
• Able to familiarize with various word processing, spreadsheet, and database software packages.
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
• Ability to work systematically and methodically through defined procedures.
• Ability to perform accurate record keeping.
• Must have a qualification in an IT-related discipline.

Qualifications: BA in Network Administration with 3 years of Experience

• Must have high-quality delivery of ICT systems to support learning in the classroom.
• Able to set up relevant equipment and resources for lessons.
• Able to support staff and students with any technical help and assistance.
• Able to provide training to staff on how to use systems and software.
• Able to upgrade school ICT networks.
• Able to complete regular backup of school data.
• Able to recover the loss of data.
• Must be efficient in Microsoft Applications.
• Strong problem-solving and root cause identification skills.
• Exceptional communication skills, both written and verbal.
• Able to commit to creating a high level of customer service experience for all employees.

Qualifications: BS in Electronics and Computer Technology with 4 years of Experience

• Experience in a technician/technical support role.
• Experience servicing a broad spectrum of development collaboration tools, including Perforce, GitHub, JIRA, Duo, Confluence and Google Apps.
• Proficient in MS Office Suite.
• Strong Windows and Mac troubleshooting abilities.
• Knowledge of Windows and OSX security fundamentals.
• Knowledge and prior use of Ticket-tracking software.
• Must have scripting languages such as Python or PowerShell.
• Experience in troubleshooting and supporting up to Windows 10, MS Office 365 and Server 2012 and Active Directory administration.
• Recent IT experience and sound technical knowledge.
• Must have approachable and have excellent people skills.
• Able to demonstrate outstanding organisational skills and keen attention to detail.

Qualifications: BS in Systems Administration with 5 years of Experience

• Knowledge in PC hardware, Windows 10, Windows 7 and Windows XP.
• Able to perform PC maintenance (including hardware and software) and printer maintenance.
• Knowledge in the MS Office suite, including Outlook, Word, Excel, Access, and PowerPoint.
• Able to support Microsoft Office and Office 365.
• Able to support Networked Desktops and Laptops.
• Knowledge in Active Directory user, computer, and group administration.
• Able to troubleshoot network connectivity.
• Able to maintain the IT systems and website, see Job Specification.
• Good problem-solving and organisational skills.
• Able to manage their workload, prioritise jobs and meet deadlines.
• Able to communicate with staff at all levels of experience and technical knowledge.
• Able to work collaboratively as a member of a team.

Qualifications: BS in Computer Engineering with 4 years of Experience

• Must have work experience in IT.
• Experience with the setup and configuration of workstations and servers (hardware and software), printers, and copiers.
• Experience with VoIP system (ShoreTel), paging systems, programming scrolling billboards, A/V equipment (Projectors, LCD TV, stage sound system, etc.).
• Ability to work in front of staff and students while performing troubleshooting.
• Ability to communicate any information to both the end user and IT staff for escalation.
• Ability to follow up with end users.
• Desire to continue to learn and provide quality support for end users working on the campuses in their District.
• Experience in hardware QA or hardware testing/validation.
• Able to familiarize with networking (TCP/IP).
• Able to familiarize with Linux.
• Understanding of IP addresses and firewalls.

Qualifications: BA in Network Administration with 5 years of Experience

• Good breadth of basic understanding of different IT systems, PC, network infrastructure, security and applications.
• Technical skills in the support of desktop/PC’s and other employee peripherals, including, but not limited to, Office 365 Suite Products, Microsoft Operating Systems (Windows 7/10) and Print Services.
• Must have MCSE or ITIL Foundation certification.
• Strong project skills, including Agile, Scrum.
• Excellent customer service skills (attitude, interest, action, verbal language, body language, tone of voice).
• Excellent collaboration and team skills.
• Ability to handle a constantly changing flow of traffic, remain productive during slow times, effectively multitask during busy times, exercise patience and professionalism during stressful situations.
• Able to administer and troubleshoot Active Directory and understanding of Group Policy, DHCP and DNS.
• Basic networking exposure and fundamentals.
• Experience in building and troubleshooting PC Hardware and Software issues.
• Strong user service troubleshooting skills, such as PC/laptop, printer and peripherals.

Qualifications: BS in Information Technology with 6 years of Experience

• Experience in desktop, laptop, network and software support.
• Experience in technical support and troubleshooting.
• Strong commitment to quality healthcare and excellent customer service.
• Must thrive in a fast-paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high-level computer skills, including Microsoft Word, Excel and Outlook.
• Electronic medical records experience.
• Previous experience in network computing and support.
• Ability to work with different levels of users and adapt to different confidence levels with technology.
• Able to organise with high levels of attention to detail, with good written and oral communication skills.

Qualifications: BS in Computer Engineering with 4 years of Experience

• Experience providing customer service and troubleshooting/repair of computer hardware (laptops and Chromebooks) and peripherals.
• Strong knowledge of current versions of Microsoft Windows, Microsoft Office, and Google Workplace applications.
• Excellent customer service and interpersonal skills.
• Excellent oral and written communication skills.
• Willingness to learn new skills and responsibilities.
• Demonstrated leadership and personal initiative in everyday responsibilities.
• Demonstrated good organizational skills.
• Experience with local and wide area network configuration and maintenance.
• Experience with the installation and configuration of various software, hardware, and peripheral devices.
• Experience with Windows, Active Directory, voice over Internet Protocol (VoIP) phone systems, Office 365 suite, and firewall maintenance.
• General knowledge about internet security and networking fundamentals.

Qualifications: BA in Technical Support Management with 3 years of Experience

• Active Directory Domain environment experience.
• General knowledge of Voice over IP (VoIP) phone systems.
• Cisco network switch experience.
• Exchange or Office 365 management experience.
• Previous experience with IT end-user support.
• User support experience, along with a strong computer background.
• Good communicator with people at all levels, with excellent writing and data entry skills.
• Excellent organisation and time management skills.
• Proven analytical and problem-solving abilities.

Qualifications: BA in Information Systems Management with 4 years of Experience

• Experience in an IT support role.
• Strong background in server management, networking protocols.
• Ability to work in both individual and team environments.
• Exceptional troubleshooting skills.
• Exceptional customer service skills.
• Knowledge of Windows operating systems.
• Knowledge of IT Services and ability to answer technical questions from clients.
• Proven skills in PC repair, troubleshooting, and deployment.
• Strong customer service and communication skills.
• Able to troubleshoot printers and other network devices.
• Must have an A+ Certification.
• Must have manufacturing experience.

Qualifications: BS in Information Technology with 5 years of Experience