Job Summary: 

• Support the fulfillment of the company vision for prompt and professional client services through motivation and leadership.
• Oversee the day-to-day operational aspects of infrastructure for the given client.
• Work with the team to develop the strategy needed to achieve the agreed-upon service levels.
• Build a cohesive team by championing quality, integrating team efforts through status meetings, sharing appropriate information, and building depth of expertise.
• Coordinate with the Problem Management team.
• Ensure production of root cause analysis (RCA) of high-severity outages or critical breakdowns is of high quality and addresses the root cause.
• Run Service improvement initiatives to improve service and reduce outages.
• Make sure systems are up to date with the latest security updates and vulnerabilities are addressed.
• Run a daily call to take stock of account health and take necessary steps to prevent outages.
• Responsible for engaging in and supporting all DR activities, including validating technology plans, test planning and execution, crisis management and Damage Assessment.

Skills on Resume:

• Client Services Leadership (Soft Skills)
• Infrastructure Management (Hard Skills)
• Service Strategy (Hard Skills)
• Team Coordination (Soft Skills)
• Problem Management (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Service Improvement (Hard Skills)
• Disaster Recovery (Hard Skills)

Job Summary: 

• Responsible for participating in all change control meetings and has a specific role in the process.
• Responsible for sending reports to key stakeholders and tracking key performance metrics.
• Handle day-to-day technical topics, including monitoring as well as incident and problem management.
• Use problem-solving skills to assess risk and make decisions.
• Work closely with different teams to ensure seamless service delivery.
• Get critical high-severity issues resolved with minimal downtime.
• Collaborate with internal teams to ensure critical systems are under monitoring and backup.
• Participate in Audits and ensure infra issues are addressed.
• Work with IT Support vendors to ensure Infra services are delivered in accordance with the agreed SLA.
• Responsible for Financial Auditing/Corrections for IT Services (H/W, S/W, Services).

Skills on Resume:

• Change Control Participation (Hard Skills)
• Performance Reporting (Hard Skills)
• Technical Issue Handling (Hard Skills)
• Risk Assessment (Soft Skills)
• Service Coordination (Soft Skills)
• Issue Resolution (Hard Skills)
• System Monitoring (Hard Skills)
• IT Financial Auditing (Hard Skills)

Job Summary: 

• Responsible for business stakeholders' relationship management, broader local business stakeholder representation, and local accountability of an IT scope.
• Responsible for all Group IT resources and deliveries.
• Responsible for factory and warehouse IT deliveries.
• Responsible for industrial IT support.
• Responsible for request management and dispatching.
• One-time onsite deliveries, including the coordination of complex deliveries.
• Drive standardization and ensure consistency of onsite deliveries.
• Maximize business value and efficiency.
• Follow and execute global work instructions set by other Group IT teams.

Skills on Resume:

• Stakeholder Management (Soft Skills)
• IT Delivery Oversight (Hard Skills)
• Industrial IT Support (Hard Skills)
• Request Management (Hard Skills)
• Onsite Coordination (Hard Skills)
• Delivery Standardization (Hard Skills)
• Business Value Focus (Soft Skills)
• Work Instruction Execution (Hard Skills)

Job Summary: 

• Take ownership of architectural designs and standards by ensuring the performance and availability of infrastructure systems.
• Drive and implement automation enhancements and process improvement efforts that are assigned to multiple complex systems/applications.
• Demonstrate seniority by always following change control procedures, testing changes in non-production environments, developing back-out plans and monitoring infrastructure systems for possible performance, security, application and system issues.
• Proactively assesses and monitors the current state of the service, user requirements, operations requirements, security gaps and industry trends.
• Propose and deliver a roadmap to ensure infrastructure availability, support and adherence to security/compliance requirements.
• Efficiently/effectively communicates and follows up in a positive and meaningful manner with stakeholders on problem/project status, proper procedures for system evaluations, current task/project priorities and alternatives to requests for services that do not meet standards.
• Operate well independently, with good judgment and little need for supervision.
• Proactively identify and implement successful preventive measures, as evidenced by minimal issues associated with assigned systems and implementations.
• Facilitate and review the definition and implementation of standards, methodologies and best practices that guide the design of technology solutions, such as architecting and implementing solutions requiring integration of multiple platforms, operating systems and applications across the enterprise.

Skills on Resume:

• Infrastructure Design (Hard Skills)
• Automation Implementation (Hard Skills)
• Change Management (Hard Skills)
• System Monitoring (Hard Skills)
• Security Compliance (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Independent Work (Soft Skills)
• Preventive Maintenance (Hard Skills)

Job Summary: 

• Manage and develop the Infrastructure Department, including hiring, training, and performance management of the team members.
• Execute the maintenance plan to meet SQCD targets for the Maintenance Contract.
• Deliver Customer Satisfaction by ensuring that all contractual targets are met.
• Develop and maintain a robust and professional working relationship with all Customers and suppliers, with a view to ensuring the continued viability and profitability of the Contract.
• Lead the Infrastructure teams with the target of an optimised workload, resource plan and utilising the appropriate tools and equipment while respecting the budget.
• Work with the Site Managing Director in consistently reviewing the operational structure to best achieve business goals and deliver the maintenance plan.
• Ensure full transparency of Work Packages QCD performances, including physical progress at all times, in line with company standard reporting requirements.
• Actively work together with other Work Package Owners of the project to ensure the optimisation of overall project performance.
• Participate in APSYS/continuous improvement projects involving all team members.
• Ensure Quality and EHS standards are respected and owned by all team members.
• Undertake any other duties as specified by the Site Managing Director.

Skills on Resume:

• Team Leadership (Soft Skills)
• Maintenance Planning (Hard Skills)
• Customer Relations (Soft Skills)
• Resource Optimization (Hard Skills)
• Performance Reporting (Hard Skills)
• Cross-Functional Work (Soft Skills)
• Process Improvement (Hard Skills)
• EHS Compliance (Hard Skills)

Job Summary: 

• Ensure the Installation Process is well deployed within the Projects executing Installation activities in line with the QCD commitment and in compliance with ALSTOM strategy, policies and standards, including local regulation, relevant professional standards.
• Appoint the Installation Tender Leader (ITL) or Bid Installation Leader (BIL) for addressing the quotation and deliveries of the WP Installation in a tender.
• Define and have validated by the Project Manager (PM) the tailoring rules for Installation to be applied for a dedicated Project.
• Review with the ITL and the relevant stakeholders, Bid Manager (BM), Sourcing Tender Leader (STL), the Installation Strategy to be validated by the RC MD, and review and validate the QCD of the WP Installation for any tender.
• Appoint the Project Installation Manager (PrIM) and key Installation Engineer-Installation Engineering Leader (IEL), in agreement with the department head and the Project Manager (PM), for managing the WP Installation during the Project.
• Follow on a regular basis the Installation activities with the PrIM, Project Installation Management Plan review, Subcontractor Handover meeting with Sourcing, Progress, QCD, performance, KPI, REX, etc.
• Interface with main stakeholders of the Sig and Infra organisation in the AMECA, Sig and Infra Bids Director for reviewing the on-going and next tenders with Installation activities, Sig and Infra Project Director for reviewing the projects concerns and issues for Installation WP, AMECA Industrial/Sourcing Manager head for reviewing subcontractor and Installation equipment concerns, AMECA Sig and Infra Engineering Director for Installation design concerns, Sig and Infra T&C Director for reviewing field operation concerns, etc.
• Contribute to processes' evolution by participating in the workgroup for improvement of the Installation process, methods and tools, Innovation, Process Update, Competency matrix update, Installation “metier” transformation program, etc.
• Interface with other Regions Sig and Infra Field Operation Managers for sharing best practices and resources.
• Interface with other AMECA product line Field Operations Manager for finding synergies and sharing resources/best practices.

Skills on Resume:

• Installation Process Oversight (Hard Skills)
• Tender Management (Hard Skills)
• Project Tailoring Rules (Hard Skills)
• QCD Validation (Hard Skills)
• Team Appointment (Soft Skills)
• Stakeholder Coordination (Soft Skills)
• Process Improvement (Hard Skills)
• Best Practice Sharing (Soft Skills)

Job Summary: 

• Manage the planning, design, installation, operation, maintenance, and repair of the City's technology infrastructure (data centers, telephone and audio video systems, on-premise and cloud networks, compute and storage) and associated components and applications.
• Maintain and consistently improve security, reliability, performance and capacity.
• Manage the multi-level operations support team (service desk, desktop services and network operations center) in the monitoring, organizing, coordinating and responding.
• Repair and problem requests and alerts.
• Prepare technology recommendation memoranda and technical specifications for the procurement of infrastructure hardware, software and services.
• Keep informed on the latest developments, standards and trends in infrastructure and operations technologies and services to make cost-effective recommendations.
• Collaborate and coordinate with staff, project managers, vendors and customers.
• Ensure that projects and technology initiatives are completed on time, on budget and according to scope and specifications.
• Develop technology infrastructure, disaster recovery and business continuity plans to deal with catastrophic and cybersecurity events.
• Responsible for day-to-day operations in planning, organizing, and directing programs and functional responsibilities of the department's infrastructure and operations services division.
• Responsible for the management of the division budget and makes recommendations for hiring, discipline, and general operational decisions.

Skills on Resume:

• Infrastructure Management (Hard Skills)
• Security and Performance (Hard Skills)
• Operations Team Leadership (Soft Skills)
• Issue Resolution (Hard Skills)
• Technical Procurement (Hard Skills)
• Technology Trend Analysis (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• Disaster Recovery Planning (Hard Skills)

Job Summary: 

• Effectively manage first-line supervisors and professional staff.
• Prepare and present the division's recommended budget to the Department Director, the budget office, the City's Budget Advisory Board and City Manager.
• Develop and implement programs, policies, and procedures.
• Direct, assign, schedule, supervise and review the work of professional, paraprofessional, supervisory, technical, and clerical support personnel.
• Work closely with management on planning initiatives and activities, business planning and strategy development.
• Participate in the development and implementation of a department-wide project management framework and operations services tracking and reporting process.
• Prepare, approve, and present items for consideration of the City Commission.
• Manage or coordinate projects and initiatives.
• Confer with the public, business community, governmental agencies, officials and other stakeholders.
• Interview candidates for employment and recommend in the interest of the City, that eligible applicants be hired and that subordinate employees be transferred, promoted, reassigned, disciplined or terminated.
• Participate in the administration of collective bargaining agreements and in the adjustment of grievances.

Skills on Resume:

• Team Supervision (Soft Skills)
• Budget Preparation (Hard Skills)
• Policy Development (Hard Skills)
• Workforce Scheduling (Soft Skills)
• Strategic Planning (Soft Skills)
• Project Coordination (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• HR Administration (Hard Skills)

Job Summary: 

• Responsible for providing a broad range of end-user IT services, support, and solutions to the organization.
• Ensure enterprise standards are met and business objectives achieved.
• Create technical documentation, including solution briefs, technical specifications, diagrams, and standard operating procedures.
• Simulate, incubate, and prototype new hardware and software technologies to demonstrate the viability of new system architectures.
• Develop a technical debt mitigation strategy in partnership with other architects on the team.
• Collaborate with peer IT and business leaders to drive positive business outcomes and the highest levels of service satisfaction.
• Responsible for the implementation and maintenance of ITIL/ITSM processes and best practices across the company with a daily focus on continuous improvement and operational excellence.
• Assist the senior leadership team in designing technology, developing current and future state landscapes, and developing overall solution strategy.

Skills on Resume:

• End-User IT Support (Hard Skills)
• Standards Compliance (Hard Skills)
• Technical Documentation (Hard Skills)
• Technology Prototyping (Hard Skills)
• Debt Mitigation Strategy (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• ITIL/ITSM Implementation (Hard Skills)
• Solution Strategy Design (Hard Skills)

Job Summary: 

• Manage Infrastructure Service Desk workloads and support team through prioritization and scheduling in the fulfillment of service requests to customer and partner teams.
• Lead project deliverables assigned with the ability to independently project manage initiatives of moderate complexity and size.
• Act as an escalation point for and facilitate effective Technical Incident response by leading and coaching own team towards timely and focused restoration of normal service.
• Contribute to DR and BCM planning, ensuring readiness of both processes and people to execute upon those plans.
• Ensure on-going Infrastructure management processes (eg, Capacity or vulnerability management) are executed to schedule, collaborating with other technology teams.
• Take ownership of the resolution of assigned infrastructure-related problem management work with the ability to work alongside the team.
• Dive into complex problems and determine robust, practical and permanent solutions for implementation.
• Work with own leader and peers to develop reporting for team performance, using the resulting data to recommend opportunities to improve.
• Implement incremental process and procedural change that continuously improves the direct team’s productivity, quality of deliverables and eliminates waste and toil.
• Manage the performance of team members, ensuring SMART goals and priorities are set at all times.
• Ensure the direct team is operating as a cohesive unit and at high levels of collaboration with other teams.
• Work with team members on their development and training plans to further their career progression.
• Ensure a culture in line with the Organisation’s values and principles is fostered within the direct team.

Skills on Resume:

• Service Desk Management (Hard Skills)
• Project Delivery (Hard Skills)
• Incident Escalation (Hard Skills)
• Disaster Recovery Planning (Hard Skills)
• Infrastructure Oversight (Hard Skills)
• Problem Resolution (Hard Skills)
• Team Performance Reporting (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Oversee Daily IT Operations, Project Tasks and Break/Fix Tickets.
• Manage a team of 8-12 Systems Admins, Network, VMWare and Storage Engineers.
• Manage tasks and issues within Jira using Kanban Boards.
• Document processes and procedures in Confluence.
• Ensure system uptime and manage infrastructure monitoring.
• Oversee Outage Incidents from a technical perspective.
• Mentor junior and mid-level members of the team.
• Drive large projects from a technical perspective.

Skills on Resume:

• IT Operations Oversight (Hard Skills)
• Team Management (Soft Skills)
• Jira Task Management (Hard Skills)
• Process Documentation (Hard Skills)
• System Monitoring (Hard Skills)
• Outage Management (Hard Skills)
• Team Mentoring (Soft Skills)
• Technical Project Leadership (Hard Skills)

Job Summary: 

• Provide leadership and technical skills to effectively and efficiently manage IT Infrastructure technologies and personnel.
• Work with the Enterprise Strategist to drive the global vision, strategy, architecture, design, standards/roadmaps, initiatives, goals, and projects across the corporate infrastructure.
• Oversee daily operations, including server hardware, software, and operating systems.
• Lead the team to identify the appropriate tools and processes.
• Enhance efficiencies in the day-to-day infrastructure operations, maintaining high availability at all times.
• Manage the rollout of new technologies and upgrades in a way that minimizes disruption to the business, focusing on change management and problem avoidance.
• Establish, maintain and report on service level agreements for infrastructure services.
• Consistently maintain and improve the disaster recovery strategy.
• Work closely with other teams to align infrastructure initiatives with the IT strategy to ensure that they meet business goals.
• Manage escalations to both vendors and internal support organizations for timely recovery of systems and services.
• Define and gather metrics to measure the overall effectiveness of the infrastructure team while tracking the delivery of quality customer service.
• Develop and implement methods to measure and report on infrastructure or apps/services performance and reliability.

Skills on Resume:

• Infrastructure Leadership (Soft Skills)
• IT Strategy Alignment (Hard Skills)
• Daily Operations Oversight (Hard Skills)
• Tool Selection (Hard Skills)
• Operational Efficiency (Hard Skills)
• Change Management (Hard Skills)
• Disaster Recovery (Hard Skills)
• Service Metrics Tracking (Hard Skills)

Job Summary: 

• Conduct Daily, Weekly, Monthly and Quarterly meetings with the Offshore teams.
• Manage and Prioritize Daily workload in the Jira ticketing system.
• Responsible for maintaining the Knowledge Transfer Pipeline.
• Drive the continuous improvement process for all Operations teams.
• Produce reports on team performance and metrics.
• Produce reports on systems and performance.
• Ensure that all teams are adhering to SLA's.
• Manage Service Life Cycle Project.
• Manage/Standardize Confluence document repository.
• Ensure all operations teams follow policy and procedures.

Skills on Resume:

• Team Coordination (Soft Skills)
• Workload Prioritization (Hard Skills)
• Knowledge Management (Hard Skills)
• Process Improvement (Hard Skills)
• Performance Reporting (Hard Skills)
• System Monitoring (Hard Skills)
• SLA Compliance (Hard Skills)
• Service Lifecycle Management (Hard Skills)

Job Summary: 

• Create/Update/Improve operational policies and procedures.
• Manage Offshore teams in EC.
• Ensure foundational tools are operated and maintained for accuracy and performance.
• Manage Sendword Now Tools.
• Responsible for managing Pager Duty.
• Participate in the planning and execution of Infrastructure projects.
• Help build required skills/techniques within operational teams.
• Interface with IT and business customers.
• Act as primary incident commander for Major Incidents.
• Create detailed Postmortems for major incidents, focusing on improvements to prevent recurrence.

Skills on Resume:

• Policy Development (Hard Skills)
• Offshore Team Management (Soft Skills)
• Tool Maintenance (Hard Skills)
• Incident Command (Hard Skills)
• PagerDuty Management (Hard Skills)
• Infrastructure Project Support (Hard Skills)
• Team Skill Building (Soft Skills)
• Postmortem Analysis (Hard Skills)

Job Summary: 

• Collaborate with the local Operations teams, the wider IT team and 3rd party vendors.
• Ensure all aspects of Vulnerability and Life Cycle Management are planned and delivered on a continual basis.
• Continuous improvement through effective problem resolution.
• Design, install, test and deliver improvements.
• Eliminate single points of failure and enhance systems to the point of “zero effort maintenance”.
• Develop infrastructure processes, documentation and policies, execute locally, apply IT strategy and lead change.
• Work multi-functionally with other Infrastructure and technology teams across the organisation.
• Act as an emergency 24/7 critical issue point for incidents/problems.

Skills on Resume:

• Cross-Team Collaboration (Soft Skills)
• Vulnerability Management (Hard Skills)
• Problem Resolution (Hard Skills)
• System Improvement (Hard Skills)
• Failure Prevention (Hard Skills)
• Process Development (Hard Skills)
• Infrastructure Leadership (Soft Skills)
• Critical Incident Support (Hard Skills)

Job Summary: 

• Manage a high-performance team responsible for implementing technology solutions, maintaining physical/virtual Server infrastructure and endpoints with a focus on stability and uptime.
• Interact with the IT Security and Vulnerability Management Team to understand the new technology and scanning processes.
• Ensure that all vulnerability findings are attended to and acted upon by the remediating team/platform owners.
• Coordinate with their Team Leads to ensure identified vulnerability findings are assessed, accepted, or mitigated.
• Develop and support the team through mentorship, coaching and training.
• Assess and adjust the Systems team for improved alignment and capacity to support current and future business needs, including talent acquisition.
• Responsible for the overall and ongoing performance, reliability, and security of physical/virtual servers on-premises and in the cloud.
• Manage IT infrastructure projects, working closely with internal and vendor-managed teams to ensure delivery of high-quality solutions.
• Ensure proper change control and notification procedures are followed to protect the stability and persistence of the production environment.

Skills on Resume:

• Team Management (Soft Skills)
• Server Management (Hard Skills)
• Vulnerability Management (Hard Skills)
• Team Coordination (Soft Skills)
• Staff Development (Soft Skills)
• Capacity Planning (Soft Skills)
• Cloud Operations (Hard Skills)
• Change Control (Hard Skills)

Job Summary: 

• Work with the Systems team to ensure all incidents related to IT are tracked, logged, and measured for timely response and a satisfactory resolution is provided within the established SLAs.
• Leverage Azure DevOps Boards for performance measurements of employees to improve overall reliability, cost effectiveness and performance.
• Drive continuous improvement initiatives, including problem management, change management, knowledge management and asset management.
• Maintain IT practices in accordance with IT and company policy/procedure throughout the IT environment, including vendor coordination, endpoints, enterprise applications, etc.
• Develop and maintain relationships with IT Operations vendors, warranty providers, service contracts and services.
• Ensure they are documented, tracked and that appropriate time is allowed for service contract negotiations or replacements.
• Provide leadership and work with the Vendor Management and Security Team in vendor selection for hardware, installation, operation, support and maintenance of IT infrastructure.
• Assist senior IT management on projects.

Skills on Resume:

• Incident Management (Hard Skills)
• Azure DevOps Tracking (Hard Skills)
• Continuous Improvement (Hard Skills)
• Policy Compliance (Hard Skills)
• Vendor Relations (Soft Skills)
• Contract Management (Hard Skills)
• Vendor Selection (Hard Skills)
• Project Support (Soft Skills)

Job Summary: 

• Provide leadership and oversight to the IT infrastructure, service management and operations teams, including resource management, hiring, mentorship, and performance management.
• Ensure alignment of business needs with IT organizational capabilities. 
• Centrally manage all hardware and software license agreements, communication agreements and vendor contracts.
• Provide hands-on technical expertise in the areas of network, server and systems engineering.
• Deliver in an extremely fast-paced, high-growth environment, with frequent acquisition integrations.
• Manage a globally diverse team, as well as strategic Managed Service providers. 
• Responsible for cultivating a culture of continuous improvement and teamwork, commitment to exceptional customer service, and rapid response to critical business needs.
• Shape systems architecture, identifying gaps between current and desired end-states, and deliver comprehensive solutions that will enable achievement of the desired business outcomes.

Skills on Resume:

• Infrastructure Leadership (Soft Skills)
• Business-IT Alignment (Soft Skills)
• License Management (Hard Skills)
• Technical Expertise (Hard Skills)
• Acquisition Integration (Hard Skills)
• Global Team Management (Soft Skills)
• Continuous Improvement (Soft Skills)
• Systems Architecture (Hard Skills)

Job Summary: 

• Research, acquire, design, implement and maintain best-in-class systems, processes and capabilities.
• Support the global network, IT operations and related services.
• Stay informed, adopt and apply current industry trends, standards, and best practices.
• Provide IT infrastructure, service management and operations support to the business, enabling the execution of the business objectives.
• Develop/improve current standards and policies, ensure infrastructure compliance with required standards and regulations.
• Support IT disaster recovery planning and testing for IT solutions and services.
• Ensure high quality and availability for all IT services, including on-premises infrastructure, IT managed cloud services, and end-user services/technology.
• Implement and monitor IT systems policies and controls, including information security and asset management, in compliance with relevant regulations.
• Responsible for inventory management, including the purchasing of all equipment.

Skills on Resume:

• Systems Implementation (Hard Skills)
• Network Support (Hard Skills)
• Industry Best Practices (Hard Skills)
• Infrastructure Operations (Hard Skills)
• Policy Compliance (Hard Skills)
• Disaster Recovery (Hard Skills)
• Service Availability (Hard Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Set the mandate and strategy of the I&O organization to maximize the success of business and IT enterprise initiatives.
• Introduce innovative, differentiating infrastructure and operations capabilities that enhance overall competitive capabilities and enhance employee productivity.
• Define, develop and manage a comprehensive and integrated ITSM landscape, based on best-practice processes, disciplines and related toolsets.
• Drive the adoption of (and commitment towards) service improvements.
• Work with the Technology Division leadership team and provide input on the service portfolio and the governance required to prioritize resources, including budget.
• Collaborate with and provide input to the Technology Platforms Manager on the design, build and sustainment of Cloud Operations.
• Responsible for designing, building and sustaining IT/OT integration to evolve new enterprise-wide technology infrastructure support models.
• Build successful stakeholder relationships with other Digital and Technology leaders and Manitoba Hydro business leaders by developing a clear understanding of business needs.
• Act as a trusted advisor and ensure the cost-effective delivery of infrastructure services to meet those needs.
• Create and align an Infrastructure and Operations value map by linking targeted Strategy 2040 outcomes with the future-state business capabilities required to achieve them.
• Develop and control the annual Infrastructure and Operations budget to ensure that it's consistent with the overall strategic objectives of the Technology Division and is within plan.

Skills on Resume:

• I&O Strategy (Hard Skills)
• Innovation Leadership (Soft Skills)
• ITSM Management (Hard Skills)
• Service Improvement (Hard Skills)
• Resource Prioritization (Soft Skills)
• Cloud Operations Support (Hard Skills)
• IT/OT Integration (Hard Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary: 

• Collaborate with the CISO to ensure I&O embraces and applies the security strategy.
• Operate a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O teams.
• Support periodic reviews by internal audit, compliance teams and other risk-related functions.
• Leverage influencing and negotiation skills across Digital and Technology and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals.
• Provide direction on what emerging technologies should be incorporated into I&O products and services to successfully deliver the overall IT strategy.
• Participate in the development of an I&O sourcing strategy.
• Provide leadership and oversight for strategic vendor and partner relationship management.
• Work with HR and the Technology leadership team.
• Develop and execute workforce plans that ensure I&O can supply skilled resources to meet current and future demand.
• Serve on IT planning and policymaking committees.
• Drive the development of enterprise technology standards, governance processes and performance metrics.

Skills on Resume:

• Security Alignment (Hard Skills)
• Governance Management (Hard Skills)
• Audit Support (Hard Skills)
• Strategic Influence (Soft Skills)
• Emerging Tech Direction (Hard Skills)
• Sourcing Strategy (Hard Skills)
• Vendor Management (Soft Skills)
• Workforce Planning (Soft Skills)

Job Summary: 

• Provide day-to-day management and supervision of overall Enterprise infrastructure personnel, involving multiple projects and groups of personnel at multiple locations.
• Organize, direct, and coordinate the planning and production of all EMS activities and allocate resources.
• Provide comprehensive operations, engineering and maintenance support for the infrastructure tool suite and other enterprise monitoring products.
• Perform design architectural changes and implementation, following established configuration management processes and schedules.
• Provide highly specialized technical advice concerning the configuration and implementation of gathering methodology for monitoring IT facility equipment, applications and services.
• Analyze the metric, technical configurations and provide recommendations on the best alternatives.
• Provide technical guidance for directing and monitoring information systems operations.
• Design, build, and implement network systems.
• Utilize software and hardware tools and identify and diagnose complex problems and factors affecting a network, systems and application performance.
• Troubleshoot network, systems, and application performance systems.
• Provide empirical data and recommendations to improve performance.

Skills on Resume:

• Infrastructure Supervision (Soft Skills)
• Resource Coordination (Soft Skills)
• Monitoring Support (Hard Skills)
• Architecture Implementation (Hard Skills)
• Configuration Consulting (Hard Skills)
• Performance Analysis (Hard Skills)
• Technical Guidance (Hard Skills)
• Network Design (Hard Skills)

Job Summary: 

• Manage the overall AGL cloud platform, including tenancies for operational efficiency, reliability and optimisation (network configurations, subscriptions, security).
• Lead a shared services team that supports Cloud Technology pipeline activity optimisation, cloud financial management, cloud security and architecture operations, cloud capability development and cloud insights and analytics.
• Ensure cloud platform and tenancies conform to the AGL Cloud Technology security, governance, cost management and reliability standards and deliver business outcomes.
• Deliver insights and analytics to senior leaders and cloud consumers (incl devops teams).
• Assist in the rapid, efficient and effective uptake and consumption of cloud services and optimisation opportunities.
• Collaborate and consult with key stakeholders, including cloud vendors, to better design, manage and optimise cloud delivery and operations.
• Continuously improve AGL's ability to operate cloud services and deliver reliability.
• Effectively manage the cost base through optimisation, cloud native opportunities and the efficient use of cloud services and cloud tenancies.

Skills on Resume:

• Cloud Platform Management (Hard Skills)
• Shared Services Leadership (Soft Skills)
• Cloud Governance (Hard Skills)
• Cloud Analytics (Hard Skills)
• Cloud Service Adoption (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Cloud Operations Improvement (Hard Skills)
• Cost Optimization (Hard Skills)

Job Summary: 

• Define programmatic, space, and utilities requirements, and testing and commissioning requirements.
• Inform the basis of design, general requirements documents (GRDs), room datasheets, etc.
• Review and coordinate reviews by the science end user of design and construction documentation.
• Ensure the requirements are accurately captured and planned for.
• Answer on behalf of science users, mediate uncertainties and/or conflicts in requirements, and escalate issues to upper management for resolution.
• Consult with project teams to ensure that implementation plans and procedures are consistent with science requirements.
• Fully integrated with Project and A/E design teams (Project Manager, ESH, QA, F&SS, Procurement, A/E, GC etc.) throughout the lifecycle of the project, including programming, design and design backcheck, construction and submittal/RFI review, first in place inspections and walkthroughs, commissioning planning and implementation, transition to science operations planning and implementation during initial design phases and especially the programming phase of design in support of the construction project manager.
• Work with other project managers to update implementation plans and procedures in the event that the project scope is adjusted prior to project baselining.
• Work closely with science leadership to ensure that implementation plans and procedures remain aligned with science objectives during project construction and operations.
• Assist or lead the development of infrastructure plans for systems that will be incorporated beyond initial building construction or upgrade, including future piping, project/experiment-related infrastructure, etc.

Skills on Resume:

• Requirements Planning (Hard Skills)
• Design Review (Hard Skills)
• User Coordination (Soft Skills)
• Needs Validation (Hard Skills)
• Conflict Resolution (Soft Skills)
• Project Implementation (Hard Skills)
• Team Integration (Soft Skills)
• Infrastructure Design (Hard Skills)

Job Summary: 

• Coordinate reviews and manage associated documents.
• Coordinate reviews of drawings, design reports and contract documents, requests for information, submittals, commissioning reports, potential change orders, value engineering efforts, contingency spend down prioritization, etc.
• Document responses to provide projects with final consolidated responses and approvals.
• Provide regular communication of project status to the science end users.
• Assist in communication and coordination of utilities shut down or major logistical change planning (e.g., building systems not available, parking, path of egress, etc.).
• Work with department heads and group leaders to develop implementation plans for moving people and equipment.
• Coordinate with stakeholders to develop and implement plans for satellite projects required.
• Complete the laboratory hookup that will result from moving people and equipment.
• Serve as a technical advisor to support researchers in the development of proposals and estimates for research proposals.
• Work closely with facilities, engineering, and research departments.
• Guide projects through increasing levels of design maturity (pre-conceptual to final).

Skills on Resume:

• Document Coordination (Hard Skills)
• Design Review Management (Hard Skills)
• Response Documentation (Hard Skills)
• Status Communication (Soft Skills)
• Logistics Planning (Hard Skills)
• Implementation Planning (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• Technical Advising (Hard Skills)

Job Summary: 

• Establish progressively accurate cost, schedule, staffing, and risk estimates.
• Oversee project execution, including safety, risk, scope, cost, schedule, and quality.
• Engage stakeholders and subject matter experts to identify hazards and potential environmental impacts.
• Coordinate the development of plans and controls for their mitigation.
• Acquire internal and external resources and effectively manage project resources.
• Provide project direction, oversight and feedback to assigned supporting project staff.
• Achieve project requirements, including milestones, performance and technical requirements, and key performance parameters.
• Closely tracks project performance and identifies project issues and adverse trends and implements timely and effective recovery plans.
• Employ Earned Value Management (EVM) to measure project performance.
• Provide reports and frequent communication regarding project status and performance to the Project Management Office (PMO) and project stakeholders, including obstacles and resource needs and potential process improvements necessary to overcome obstacles.
• Oversee project closeout, including turnover to end user/operations and disposition of documents and records.

Skills on Resume:

• Cost Schedule Estimation (Hard Skills)
• Project Oversight (Hard Skills)
• Risk Mitigation Planning (Hard Skills)
• Resource Management (Hard Skills)
• Project Team Direction (Soft Skills)
• Performance Tracking (Hard Skills)
• EVM Reporting (Hard Skills)
• Project Closeout (Hard Skills)

Job Summary: 

• Responsible for end-user devices under annual CAPITAL lump-sums, including site breakdown.
• Purchase requisition approval for local entities/escalation point for invoice queries (end-user compute).
• Govern the process around equipment restocking with an external partner.
• Responsible for internal escalation points for operational issues within the region.
• Contact point for Site Delivery Leads.
• Orchestrate significant changes across vendors, service providers and internal delivery teams.
• Responsible for field services performance management.
• Ensure that within the region, on-site, dispatch and remote support services are globally consistent, coordinated, and efficient.
• Ensure local benefit realization of vendor-initiated service improvements.
• Contact within the Infrastructure team for regional affiliate offices.
• Liaise with the Infrastructure team for Business Partners as it relates to infrastructure operations in affiliate offices.
• Resolve long-standing issues and risks.
• Manage relationships with local business leadership teams and departments.
• Coordinate minor changes in affiliate offices.

Skills on Resume:

• End-User Device Management (Hard Skills)
• Purchase Approval (Hard Skills)
• Equipment Restocking (Hard Skills)
• Regional Escalation (Soft Skills)
• Vendor Coordination (Soft Skills)
• Field Services Oversight (Hard Skills)
• Service Consistency (Hard Skills)
• Affiliate Support (Soft Skills)

Job Summary: 

• Partner with ZOS leaders to develop and maintain an enterprise technical architecture that is based upon local, cloud and external services.
• Implement and provide ongoing guidance through Agile project management methodologies.
• Manage, mentor, coach, train, and provide guidance to a team of System and Networking Operations engineers.
• Utilize best practices, structured approaches, and architecture standards for evaluating, designing, and implementing services/solutions.
• Meet requirements for functionality, performance, availability, scalability, security, and disaster recovery.
• Proactively manage the performance of key vendors and third parties.
• Implement policies, procedures, automation, and controls for consistent delivery of high availability services in a cost-effective manner.
• Proactively manage capacity, technology life cycle, effectiveness, and delivery of key services.
• Ensure proper staffing leveraging Managed Service Providers (MSPs) and regular employees.
• Develop and maintain a 2-year rolling roadmap that optimally reflects business strategic objectives, efficient sequencing, resources, and funding.

Skills on Resume:

• Technical Architecture (Hard Skills)
• Agile Project Management (Hard Skills)
• Team Leadership (Soft Skills)
• Service Design Standards (Hard Skills)
• Performance Optimization (Hard Skills)
• Vendor Management (Soft Skills)
• High Availability Services (Hard Skills)
• IT Roadmap Planning (Hard Skills)

Job Summary: 

• Create/manage demand and delivery through internal teams, suppliers, and partners through a portfolio of services, projects, operational processes, and metrics.
• Ensure operational resilience and stability of IT infrastructure services.
• Implement integrated and automated processes that drive operational excellence.
• Sustain knowledge continuity through an appropriate level of documentation and cross-training.
• Partner with counterparts in other functional areas to implement and operationalize controls necessary for security and internal policies.
• Develop and continuously maintain budgets that align with studio plans.
• Ensure that compliance and security considerations are embedded in the culture and service delivery.
• Negotiate and manage vendor contracts directly.
• Set and manage SMART goals for team members.
• Drive and participate in monthly operational reviews to systematically improve the state of the enterprise environment.

Skills on Resume:

• Delivery Management (Hard Skills)
• Infrastructure Stability (Hard Skills)
• Process Automation (Hard Skills)
• Knowledge Management (Soft Skills)
• Security Compliance (Hard Skills)
• Budget Planning (Hard Skills)
• Vendor Management (Hard Skills)
• Goal Setting (Soft Skills)

Job Summary: 

• Responsible for leading a technology delivery and operations team in the delivery of digital technology strategy and deployment.
• Support for a subset of the Bose global technology landscape.
• Manage a team of Bose employees and contractors in the Tijuana Plant.
• Maintain a financial budget in support of the technology under their management.
• Responsible for translating technology into business outcomes with a proven capacity to execute business initiatives.
• Deliver high-performance and adaptable customer service experiences with an understanding of business priorities.
• Deliver leading-edge solutions in support of growth, competitive advantage, and scalability.
• Accountable for the fiscal management of a technology budget, driving cost efficiency efforts, which may include renegotiating key vendor contracts.

Skills on Resume:

• Technology Delivery (Hard Skills)
• Team Management (Soft Skills)
• Budget Oversight (Hard Skills)
• Business Alignment (Soft Skills)
• Customer Experience (Soft Skills)
• Scalable Solutions (Hard Skills)
• Cost Efficiency (Hard Skills)
• Vendor Negotiation (Hard Skills)

Job Summary: 

• Accountable for executing and maintaining the long-term global technology services vision and strategy.
• Ensure that physical and digital information assets and technologies are sustained and remain operationally resilient to support critical business functions.
• Interact with key stakeholders, requiring strong communication, project management, and analytical skills. 
• Provide the required leadership to lead cross-functional teams (engineering, IT Architects, network management teams, etc.).
• Manage infrastructure-related incidents and in support of manufacturing and technology objectives.
• Initiate communication to ensure a clear understanding of business issues, project status, new requirements, etc.
• Continue to build professional and technical skills through practice, training, and education.
• Work with the MEIS manager to develop the IT Infrastructure long-term strategy and annual plan.

Skills on Resume:

• Technology Strategy (Hard Skills)
• Operational Resilience (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Cross-Functional Leadership (Soft Skills)
• Incident Management (Hard Skills)
• Status Reporting (Soft Skills)
• Skill Development (Soft Skills)
• Strategic Planning (Hard Skills)

Job Summary: 

• Set the mission, vision and strategy of the Infrastructure and Operations organization to maximize the success of business and IT enterprise initiatives.
• Work with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget.
• Collaborate with the CISO to ensure Infrastructure and Operations embrace and apply the security strategy.
• Coordinate communications with the business for all sites in the region regarding IT infrastructure, 2 large manufacturing campus sites, 12+ remote offices, 16 direct reports.
• Manage and support the network, servers, telecom, network applications and overall infrastructure.
• Support the day-to-day client support services.
• Deliver operational excellence by planning, organizing and managing staff and overall operations to ensure the stable and secure operation.
• Responsible for tracking and reporting on key performance indicators and infrastructure metrics.
• Responsible for budget and vendor management.
• Ensure that the infrastructure team maintains a current and accurate inventory of technology hardware, software and resources.

Skills on Resume:

• Infrastructure Strategy (Hard Skills)
• Resource Prioritization (Hard Skills)
• Security Alignment (Hard Skills)
• Regional Communication (Soft Skills)
• Infrastructure Management (Hard Skills)
• Client Support (Soft Skills)
• Operational Excellence (Soft Skills)
• KPI Tracking (Hard Skills)

Job Summary: 

• Ensure that safety is a priority in all facets of business.
• Program management, risk mitigation and reporting status reviews to management and internal customers.
• Maintain positive employee, vendor and public relations.
• Manage Damage Prevention (811) programs for AWS.
• Manage Operations and Maintenance Vendors.
• Coordinate Maintenance windows with Internal Stakeholders and Maintenance Vendors.
• Develop Metrics and reporting against those metrics.
• Understand the mechanisms used to operate and maintain one of the world’s most complex networks.
• Manage multiple projects at the same time.
• Work across multiple time zones.

Skills on Resume:

• Safety Prioritization (Soft Skills)
• Program Management (Hard Skills)
• Stakeholder Relations (Soft Skills)
• Damage Prevention (Hard Skills)
• Vendor Management (Hard Skills)
• Maintenance Coordination (Hard Skills)
• Metric Reporting (Hard Skills)
• Multitasking (Soft Skills)

Job Summary: 

Manage multiple teams that proactively support all incident-related events (network/systems/cloud/telephony/datacenter).

Monitor/maintain the IT infrastructure (patching/updates/datacenter).

Play a critical role in the design and development of tooling, monitoring, and event management approach.

Monitor and remediate system, security and network issues using various application and network management tools.

Interface with internal/external customers on operational issues by dispatching engineers, facilitating communication, and driving resolution to events via standard operating procedures.

Track escalations and other key performance indicators.

Provide application administration in a run-time environment based on root cause analysis of logs, alerts, and various other diagnostic tools.

Schedule on-call resources for efficient after-hours coverage.

Ensure all communications maximise client NPS and CSAT.

Skills on Resume:

Incident Management (Hard Skills)

Infrastructure Monitoring (Hard Skills)

Tooling Development (Hard Skills)

Issue Remediation (Hard Skills)

Customer Communication (Soft Skills)

Escalation Tracking (Hard Skills)

Application Administration (Hard Skills)

On-Call Scheduling (Soft Skills)

Job Summary: 

• Lead the teams that support IT operations (product support, AD and engineering/tooling teams).
• Develop strategies, processes and procedures to increase the efficiency of the operations teams.
• Evolve the operational tooling framework towards automation, reduction of repetitive manual tasks, proactive monitoring and incident detection, and system self-repair.
• Ensure platform compliance, reliability and uptime according to agreed SLAs.
• Mentor direct reports, set suitable KPIs and OKRs.
• Ensure the entire Ops team is able to deliver against agreed KPIs.
• Plan resource allocation, on-call rosters, schedule maintenance operations, and oversee major incidents.
• Manage enterprise infrastructure such as Data Centers, wireless networks, telephony, and the global network.
• Manage operational duties to gain efficiencies, including proper technology utilization, licensing and purchasing adherence, and performance optimization.

Skills on Resume:

• IT Operations Leadership (Soft Skills)
• Process Optimization (Hard Skills)
• Operational Automation (Hard Skills)
• Platform Reliability (Hard Skills)
• Team Mentorship (Soft Skills)
• KPI Management (Hard Skills)
• Resource Planning (Hard Skills)
• Infrastructure Oversight (Hard Skills)

Job Summary: 

• Hire, manage and develop the operations team, including compute operations managers, engineering operations managers, logistics operations managers and their teams.
• Attain organizational performance goals and objectives relating to safety, security, availability, scaling, efficiency and cost.
• Plan and execute the Infrastructure Operations component of new data center and Colocation (Colo) expansions.
• Operate and maintain mechanical, electrical, and controls systems for Amazon datacentres to include preventive maintenance, corrective maintenance and change management.
• Responsible for vendor management of Colo datacenter services providers to meet or exceed contracted performance SLA’s.
• Safety, security, and availability incident response, incident management and incident resolution.
• Continuous improvement of operational processes, procedures, methods and tools.
• Oversee technology vendors to ensure work quality and corporate standards adherence.
• Manage recovery, data protection, and continuous operation, and perform design and implementation duties.

Skills on Resume:

• Operations Team Management (Soft Skills)
• Performance Goal Setting (Hard Skills)
• Data Center Planning (Hard Skills)
• System Maintenance (Hard Skills)
• Vendor Oversight (Hard Skills)
• Incident Management (Hard Skills)
• Process Improvement (Hard Skills)
• Disaster Recovery (Hard Skills)