• Identify technical improvement and innovation potentials for IT infrastructure services.
• Coordinate their implementation with external IT infrastructure service providers and internal application teams.
• Improve the user experience and security of current IT infrastructure services and implement optimization measures together with other departments and external partners.
• Drive innovative and customer-oriented development and standardization of IT infrastructure services.
• Work closely with the Provider Management to monitor SLA delivery of the third-party service provider.
• Work with the service provider to improve levels of service availability and minimize downtime.
• Review performance statistics and feed into the required reporting dashboards.
• Contribute to the alignment of service operations processes to the change, incident, and problem management processes (including incident logging, prioritization, and task assignment).
• Orchestrate and control the day-to-day IT operations as part of the overall IT infrastructure.
• Monitor and coordinate the operational processes and third-party service providers to ensure stable, safe and efficient IT operations.

Skills: IT Service Optimization, Infrastructure Innovation, User Experience, IT Security, SLA Monitoring, Service Availability, Performance Reporting, Incident Management

• Ensure common understanding of deliverables, timeline, acceptance criteria, etc.
• Monitor progress and communicate status to all stakeholders.
• Mentor and encourage the skill development of HPE project team members.
• Ensure issues/process improvements are tracked and actioned.
• Prepare status reports for steering committee meetings.
• Resolve issues assigned to the Houston area.
• Monitor requests raised at HPE sites, ensuring that the supplier is addressing issues in a timely manner and following standard processes.
• Apply critical thinking to prioritize issues.
• Identify potential escalations and proactively alert management.
• Lead and escalate through the leadership team.
• Participate with team members in other regions in problem-solving complex issues.
• Work with the supplier to develop dashboards for site activity and publish on a regular cadence.
• Ensure the service level management process is adhered to by continuous review with partners and IT leadership.

Skills: Project Coordination, Stakeholder Communication, Team Mentorship, Issue Tracking, Status Reporting, Critical Thinking, Escalation Management, Service Level Oversight

• Lead the IT team effectively to provide cover and resource allocation for the business through day-to-day tasks and prioritisation management.
• Provide technical guidance, advice and support to direct reports.
• Deliver efficient and effective technology service and support for the internal applications and software solutions.
• Understand and develop roadmaps for the continued adoption and improvements of key technology.
• Governance and ownership of all IT infrastructure, including the technology chosen, implementation, support, disaster recovery and security.
• Manage the procurement process of all technological equipment and software, adhering to the internal procurement policy and budget.
• Ensure upgrades, configuration improvements, or new systems are undertaken.
• Collaborate with executive leaders to measure system and team performance to assist with identifying new solutions.
• Oversee the management of the network infrastructure with an emphasis on maintaining a robust service and improving remote access needs.
• Control the IT budget and work with Finance to report on expenditure.
• Build relationships with vendors and negotiate cost-efficient contracts.

Skills: IT Team Leadership, Technical Support, Application Management, Technology Roadmapping, Infrastructure Governance, IT Procurement, System Upgrades, Vendor Management

• Assist the global Head of IT in defining and implementing future infrastructure and network security standards.
• Lead and take part in several IT projects at different sites and in the cloud-based environment.
• Report directly to the Head of IT.
• Define long-term information system, network and security solutions.
• Lead the initiatives defined and assigned to the competence center.
• Proactively monitor all of the infrastructure and network facilities.
• Provide expert technical support to the other IT Competence center team members and users via phone, e-mail, the Service Desk portal and in-person.
• Manage backup and disaster Recovery deployment and administration.
• Take care of server (physical and virtual) provisioning and lifecycle management.
• Set up a proactive monitoring and notification system to report on unexpected outages or reduced functionalities.
• Define, manage and deploy group security policies and network security architecture.
• Responsible for Microsoft Azure hosting deployment, support and maintenance.
• Liaise with the infrastructure and network suppliers to build true partnerships.
• Look at current usage of the infrastructure and improve (capabilities and cost).

Skills: IT Standards Definition, Project Leadership, Infrastructure Monitoring, Technical Support, Disaster Recovery, Server Management, Network Security, Azure Administration

• Responsible for the infrastructure stack across two data centres.
• Manage the transition of critical infrastructure and services.
• Build and develop high-performing infrastructure and operations teams.
• Manage the infrastructure and services supporting the Exchange and Front End, including Network, Platform, Storage, Messaging, Databases, Information Security, End User Computing.
• Improve existing processes and standards, including maintaining and reporting of Key Performance Indicators (KPIs).
• Manage external service providers and key business stakeholders.
• Plan and project resourcing, risk management and delivery.
• Manage and maintain Operational resiliency and business continuity planning for the business.
• Responsible for BCP planning and reporting.
• Manage Networking, Storage and Infrastructure, Platform, Data Services, Microsoft/Identity, Security teams and functions.

Skills: Infrastructure Management, Service Transition, Team Leadership, IT Operations, Process Improvement, Stakeholder Management, Risk Management, Business Continuity

• Provide 1st and 2 nd level support for infrastructure systems and network.
• Provide day-to-day monitoring and health checks, checking of system performance and managed servers (VMS/Windows/Linux).
• Provide system administration, configuration, setup, and troubleshooting on operating systems (VMware/Windows/Linux).
• Implement IT Security Solutions.
• Manage and coordinate hardware and software changes related to upgrades, new setups and change management.
• Perform the configuration and installation of various applications and databases.
• Perform maintenance and system upgrades, including service packs, patching, hotfixes and security configuration.
• Ensure system availability and reliability using maintenance monitoring and alerting tools.

Skills: Technical Support, System Monitoring, System Administration, IT Security, Change Management, Software Installation, System Maintenance, Reliability Monitoring

• Monitor system resources utilisation, trending and conduct capacity planning.
• Ensure compliance with technology standards, procedures and guidelines.
• Perform periodic maintenance of servers.
• Assist in the implementation, including working with internal teams.
• Provide day-to-day backup jobs maintenance.
• Provide Microsoft SQL Server database maintenance and support.
• Provide administration and troubleshoot on the Citrix system.
• Ensure business as usual (BAU) processes are followed.

Skills: Capacity Planning, Compliance Monitoring, Server Maintenance, Implementation Support, Backup Management, SQL Server Support, Citrix Administration, BAU Operations

• Lead and manage the Infrastructure Operations team to deliver efficient, effective and customer-focused support and management services, and maintain all operational IT systems.
• Responsible for proactive daily monitoring of the infrastructure, ensuring availability, performance and capacity.
• Provide input to project design and complete cost proposals for business requirements.
• Oversee and ensure the group's infrastructure, support contracts in place on all production Hardware and Software.
• Oversee and ensure that the group's infrastructure is up to date with the latest software and security patches available.
• Ensure that appropriate security controls are in place to protect the business from Cyber threats.
• Ensure that appropriate documentation is created and maintained to allow for efficient management of the infrastructure and to enable effective collaboration with the wider IT team.
• Lead technical response during any major IT incident.
• Liaise with Outsourced SOC.

Skills: Infrastructure Leadership, System Monitoring, Project Input, Contract Management, Patch Management, Cybersecurity Oversight, Documentation Management, Incident Response

• Provide thought leadership and drive execution excellence.
• Maintain strong relationships with all Segment/Business Units as well as other Enterprise Technology teams in defining IT service operations delivery mechanisms, meeting service level requirements and resolving service operations issues across the portfolio.
• Provide thought leadership and drive execution excellence in ensuring that all support and delivery processes and workflows are consistent with Disney business policy and expectations.
• Create a strong emphasis on ‘measurable activity’ and ensure SLA/OLA and KPI objectives are met.
• Responsible for the Level 1 and Level 2 day-to-day operations of server and storage services.
• Responsible for including supplier SLA management, system administration, backup management, storage allocation to customers, audit reporting, compliance, version control, and like-for-like customer refreshes.
• Partner closely with the suppliers to ensure that traditional workloads, such as enterprise business systems, have adequate infrastructure coverage.
• Partner closely with the engineering organization to ensure that new services are adequately transitioned and existing services are adequately enhanced.
• Report automation/transformation opportunities for engineering to focus on.
• Platform management, support, and governance.
• Responsible for technology infrastructure platform, including UNIX, Windows, AIX, AS400, Storage, database and Web Services.
• Responsible for service delivery while not having accountability for service ownership.

Skills: Thought Leadership, Stakeholder Management, SLA Compliance, Server Operations, Supplier Management, Backup Management, Storage Management, Platform Governance

• Contractor and facilities related to IT.
• Review business requests for service enhancements and undertake cost evaluation, standard reviews and prioritization.
• Provide performance monitoring, oversight of local projects, escalation interface to suppliers and DT leadership for the site.
• Monitor internal and external service providers to ensure they are performing to contractual requirements using Raytheon standards and processes.
• Analyze and act upon SLA and metrics data to ensure customer service and customer satisfaction.
• Support DT AOP (Annual Operating Plan) forecast for the services provided, including all sub-frames, capital planning and expenditures.
• Guide continuous improvement efforts for the service.
• Communicate and drive the adoption of the DT Technology direction.
• Collaborate with service architects to discuss the impact of new technologies and the architecture roadmap.
• Partner with functional organizations (e.g., Supply Chain, Facilities, Security).

Skills: IT Facilities Management, Service Evaluation, Project Oversight, Supplier Monitoring, SLA Analysis, Budget Planning, Continuous Improvement, Technology Alignment

• Experience in Information Services management of cloud and on-site systems.
• Proven experience working in a Cloud/IaaS environment (Private and Public) such as Azure, AWS, or GCP.
• Experience in managing operating and capital budgets to meet organizational budget goals.
• Must have unquestionable integrity, credibility and character and demonstrated high moral and ethical behavior.
• Demonstrated project and process management skills.
• Demonstrated budget management skills.
• Ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Must have analysis and problem-solving skills.
• Experience working with and negotiating with external vendors.
• Excellent team-building skills.
• Excellent verbal and written communication skills.
• Outstanding coordination, facilitation, consultation, and conflict resolution skills.
• Management experience with complex, cross-organizational systems.

Qualifications: BS in Information Technology with 9 years of Experience

• Experience building/running infrastructure operations.
• Demonstrated history of maintaining production platforms (Amazon, Azure, EC2/ECS, Docker, Databases, etc.), and looking for opportunities.
• Able to improve, scale and provide resiliency in disaster recovery.
• Experience in monitoring for and responding to critical incidents and analyzing the financial efficiency of our production stack.
• Able to keep current on new technologies, and be willing to present them to the technical staff.
• Able to mentor staff in the ways of CloudOps/DevOps.
• Ability to perform under pressure and in ambiguous situations.
• Must have managed and configured container registries and/or Security and WAF(CloudFlare) experience.

Qualifications: BA in Business Administration with 7 years of Experience

• IT experience in a technical management capacity.
• Must have insurance industry knowledge.
• Proven experience and success with Active Directory, Microsoft Windows Server, Exchange, SQL Server, and IIS.
• Proven experience with virtualization technologies and experience with Microsoft Azure.
• Proven experience with storage capacity planning and advanced network management best practices.
• Hands-on technical knowledge of storage and server operating systems.
• Hands-on technical knowledge of current server and storage hardware, protocols, and standards.
• Must have project leadership experience.
• Excellent organizational skills, keen attention to detail.
• Advanced skills in performing mathematical calculations.
• Excellent verbal and written communication skills.
• Ability to gather information and express ideas effectively to individuals and groups at all levels of the organization.
• Understanding of non-standard auto insurance.
• Able to communicate with co-workers, management, customers, and vendors in a courteous and professional manner.

Qualifications: BS in Computer Science with 9 years of Experience

• Proficient in advanced Infrastructure technologies, such as clustering, Cloud, VEAMM, Office 365, Microsoft, SQL 2012-2019, Active Directory, DNS and DHCP, and VMware.
• VMware, Windows Server, SAN (NetApp) and (Brocade) switch Infrastructure experience.
• Excellent technical skills, including, however, not limited to, Microsoft Operating Systems Server 2003-2019, Exchange 2007-2013, Active Directory, VEEAM, SCOM, Networking (both LAN and WAN), TCP/IP, DNS, DHCP, Experience working with HP Server and Blade class machines, including HP virtual connect.
• Experience using monitoring, including SolarWinds, MS SCOM and IDERA.
• Solid track record of supporting cloud-based disaster recovery (DR) with advanced technology solutions and achieving desired RPO and RTO levels.
• Systems infrastructure and architecture experience, preferably within a large multi-national diversified financial or professional services organization that operates in a virtualized environment.
• Must have managed a team of at least 5 highly skilled engineers.
• Able to execute all aspects of operations, including the operation, maintenance and repair of all mission-critical equipment and systems, supporting a 24x7 data center operation, to achieve 100% uptime and 100% compliance with all customer SLAs.
• Able to develop and maintain metrics for data-driven reporting, analysis, and proactive improvements, with military experience.
• Able to identify process-based improvements that generate operational and financial efficiencies, including the development and presentation of the business case.
• Knowledge of performance management, critical awareness methods and implementation standards.
• Able to execute all aspects of operations, including the operation, maintenance and repair of all mission-critical equipment and systems, supporting a 24x7 data center operation, to achieve 100% uptime and 100% compliance with all customer SLAs.
• Demonstrated knowledge and success in efficiently managing, investigating and improving upon IT systems/resources and project imperatives.
• Proven experience and an advanced ability to independently make sound and value-add judgment calls in a highly transactional business context.
• Experience working with large multinational corporations, large infrastructure across several countries.

Qualifications: BS in Civil Engineering with 11 years of Experience

• Extensive experience in at least one of the following areas, including Storage, Backup, Unix, Linux, Oracle, and SQL.
• Understanding of Infrastructure as Code and demonstrated implementation.
• Experience with source control systems (GitLab, GitHub, etc.).
• Ability to troubleshoot complex configuration problems or system issues.
• Self-driven and able to work in a high-paced environment with frequently changing priorities.
• Resourceful and results-oriented.
• Ability to work with diverse and multi-disciplinary teams.
• Excellent time-management and organizational skills.
• Outstanding verbal and written communication skills.
• Able to develop conceptual, logical and physical designs.
• Able to implement a multi-tenant environment and automate/orchestrate workflows, including host, operating systems, networking, storage, application, security, self-service and costing.
• Able to manage technical teams.

Qualifications: BA in Management Information Systems with 8 years of Experience

• Knowledge of Cisco server compute and storage systems.
• Experience with storage engineering and server compute and storage virtualization.
• Must have troubleshooting skills.
• Ability to identify, deploy, and manage complex server compute and storage systems.
• Knowledge of ticketing systems (ServiceNow).
• Able to participate in cross-functional teams.
• Experience with TCP/IP, UDP, DHCP, DNS, MPLS, BGP, FTP, SFTP, and SNMP monitoring and reporting.
• Hands-on experience with Citrix, Terminal Server Remote Access, ServiceNow, COS, Cisco Hyperflex, NetApp, IDPA (Pure Storage), server compute and storage software (COS/IOS), inventory/maintenance tracking and vendor support case handling, F5 load balancers.
• Experience implementing and supporting server compute and storage-based infrastructure.

Qualifications: BS in Electrical Engineering with 7 years of Experience

• Proficient in project management and change control processes.
• Proficient with tools such as SolarWinds, Splunk, and various Protocol Analyzers and with the Microsoft Office suite, including Visio for server compute and storage diagramming and documentation.
• Experience in Server Compute and Storage Design and Engineering, Managing, and supporting large-scale projects and server compute and storage automation.
• Proactive, decisive, action-oriented individual.
• Strong written and verbal communication skills.
• Excellent interpersonal, leadership, collaboration, facilitation and negotiation skills.
• Able to clearly explain technical issues in a way that nontechnical people can understand.
• Ability to be broadly focused and manage multiple efforts concurrently.
• Ability to work effectively with all levels of the organization, including staff, business stakeholders, and all levels of management.

Qualifications: BA in Operations Management with 8 years of Experience

• Demonstrated experience in scoping, managing, and delivering projects, preferably with a project management qualification such as Prince2 or PMBOK.
• Experience in analysis and evaluation of and implementation of IT systems, including writing business cases or options papers.
• Innovative, with an understanding of industry best practices, with at least a foundation-level understanding of ITIL.
• Demonstrated experience in managing and supporting Microsoft Azure and Office 365 services, including but not limited to Exchange Online, SharePoint Online, Power BI, Azure Microservice architecture, and server environments.
• SQL Server configuration and maintenance experience.
• Demonstrated understanding of data protection and disaster recovery solutions.
• Experience in Cyber security requirements or frameworks, e.g., PCI, ISO 27001/2.
• Sound knowledge of technology movements, including new services and products.
• Experience in controlling information technology budgets.
• Strong stakeholder engagement skills.
• Proactive and able to identify and resolve issues in a timely manner.

Qualifications: BS in Network Engineering with 9 years of Experience

• Experience in an enterprise infrastructure management role.
• Must have experience with Data Center Technologies.
• Must have strong Cisco experience.
• Strong Microsoft Windows Server and Active Directory management experience.
• Microsoft Azure Cloud administration experience.
• Advanced knowledge of current methods and processes that optimize the delivery of technology.
• Ability to build constructive relationships, resolve conflicts, and suggest appropriate solutions.
• Excellent customer service skills.
• Current on the rapidly changing technology landscape with a vision for the future.
• Must be able to coordinate a high level of activity under a variety of conditions and constraints.

Qualifications: BA in Industrial Management with 7 years of Experience

• Experience in IT or business/industry.
• Experience in leadership responsibilities, including strategy, budgeting, and staffing.
• Experience working in the banking industry.
• Demonstrated experience in influencing key stakeholders across the organization and within complex contexts.
• Proven experience or demonstrated capability in leading IT transformational initiatives in complex, dynamic environments where agile was applied at scale.
• Ability to evaluate current IT infrastructure and identify technologies and projects to improve security, scalability, and reliability of the overall environment.
• Excellent management skills, principles and people.
• Knowledge and ability to motivate personnel to balance staffing strength with profitability and growth in a dynamic environment.
• Strong knowledge of information security practices, regulations, policy, and technology best practices.
• Ability to develop policy/procedure documentation and audit responses.
• Superior written, oral and presentation communication skills.

Qualifications: BS in Mechanical Engineering with 10 years of Experience