INFRASTRUCTURE OPERATIONS MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Sep 19, 2025 - The Infrastructure Operations Manager has experience in designing, architecting, and managing enterprise server environments, including Microsoft Windows Server 2003 to 2019. This role requires expertise in virtualization (such as VMware), Active Directory, DHCP/DNS/WINS, Citrix, and strong knowledge of TCP/IP protocols and troubleshooting tools. The manager is also skilled in business continuity technologies, able to plan complex infrastructure solutions, and communicate technical issues clearly while maintaining cross-functional collaboration.

Essential Hard and Soft Skills for a Standout Infrastructure Operations Manager Resume
  • Infrastructure Management
  • Incident Management
  • Change Management
  • Disaster Recovery
  • Performance Reporting
  • System Monitoring
  • Problem Resolution
  • Security Compliance
  • Process Improvement
  • Cloud Operations
  • Team Leadership
  • Stakeholder Communication
  • Cross-Team Collaboration
  • Strategic Planning
  • Conflict Resolution
  • Client Support
  • Team Coordination
  • Independent Work
  • Vendor Management
  • Workforce Planning

Summary of Infrastructure Operations Manager Knowledge and Qualifications on Resume

1. BS in Information Technology with 9 years of Experience

  • Strong Project Planning and coordination experience.
  • Experience managing and working across programs and with client-procured cloud providers.
  • Experience in process consulting and managing processes and programs.
  • Experience with large complex programs with AWS Cloud application migration and support experience.
  • Excellent written and verbal communication skills.
  • Positive attitude, strong mentoring skills, and flexible.
  • Able to multitask and work across many teams.
  • Able to document and articulate tasks performed.
  • Must be able to work onsite in Crystal City/Arlington, VA.
  • Strong client communication and business skills for direct client interaction.
  • Ability to work across a matrix environment.
  • Able to deliver on established client SLA's, Monthly Deliverables and Weekly Metrics while maintaining a high client satisfaction rating.
  • Experience managing Complex O&M/O&M/Operations teams and programs.
  • Process Consultant, Client Presentations skills.
  • Must have AWS and Agile experience.

2. BA in Management Information Systems with 8 years of Experience

  • Relevant work experience in the security operational field.
  • Experience with the SOC environment will be ideal.
  • Broad knowledge of infrastructure technologies, trends and strategy.
  • Depth of technical expertise for both tactical and operational initiatives.
  • Strong analytical skills to define risk, identify potential threats, and develop an action/mitigation plan.
  • Strong knowledge of Information Systems Security.
  • Good knowledge of Windows/LINUX Operating System, Storage, Networking and Backup solutions.
  • Must have leadership and management Skills.
  • Strong management and people development skills.
  • Ability to think logically and demonstrate strong analytical and problem-solving skills.
  • Proactive and dedicated individual with strong leadership and multi-tasking capabilities.
  • Skill in conceptualising creative solutions, as well as documenting them and presenting them to senior management.

3. BS in Electrical Engineering with 6 years of Experience

  • Relevant experience with proven successful performance in construction or project management.
  • Experience in proactive planning, project programming, budgeting, risk evaluation, quality control, and quality assurance.
  • Positive attitude, superior organization and document management skills, and are extremely detail-oriented.
  • Skill in MS Office to include MS Excel, Word, Project, Outlook and PowerPoint.
  • Able to work on dynamic projects, have the ability to prioritize numerous concurrent projects in a fast-paced environment.
  • Understanding of APL's capital and construction processes.
  • Must have one or more Professional Engineer (PE), Registered Architect (RA), Certified Project Manager Professional (PMP), Program Management Professional (PgMP), or equivalent.
  • Must have LEED Accredited Professional (LEED AP), and/or Certified Facility Manager (CFM).

4. BS in Cybersecurity with 5 years of Experience

  • Experience operating with outsourced service providers in an international context.
  • Experience managing IT projects within a global environment.
  • Deep understanding of and practical experience of the specific process area.
  • Practice process development based on the ITIL framework.
  • Computer literacy with Microsoft Office products, such as Project, PowerPoint, SharePoint, Excel, and Visio.
  • Experience in a highly regulated IT environment or a good documentation culture, including formal change management processes.
  • ITIL qualified, or equivalent knowledge gained through work experience.
  • Experience working in the pharmaceutical industry.

5. BS in Computer Science with 8 years of Experience

  • Relevant experience directly administering and supporting enterprise environments.
  • Experience supervising others and managing a team, including recruitment and selection of new hires, managing the performance and behavior of others, coaching, training, and developing people.
  • Experience with and strong understanding of enterprise-class virtualization platforms, VMware.
  • Strong analytical problem-solving skills with a focus on data-driven decision making.
  • Strong time management skills.
  • Ability to explain and champion technical concepts to a broad audience, focusing on business acumen.
  • Excellent verbal and written communication skills.
  • Ability to interact professionally with a diverse group, including executives, managers, and subject matter experts.
  • Experience managing large-scale portfolios and projects in a team-oriented matrixed organizational environment.
  • Experience in establishing and revising information systems policies and procedures.

6. BS in Network Engineering with 9 years of Experience

  • Knowledge and demonstrable experience of Azure Active Directory, Microsoft 365 (including SharePoint and Intune), Windows Server (ideally including 2019), Citrix, Virtualisation and deployment/management of SaaS products.
  • Knowledge and demonstrable experience of Network Infrastructure (including WiFi), Cloud technologies, Service Management and Cyber Security.
  • Able to manage the Infrastructure, Network and Cloud teams in highly collaborative environments, promoting a strong teamwork ethos.
  • Delivery of technology projects relating to Infrastructure, Networks and Cloud, ideally with formal Project Management experience.
  • Able to design and implement IT Roadmaps and produce high-quality documentation.
  • Understanding of security principles, experienced in the operation and delivery of a "secure by design" approach.
  • Experience working with 3rd parties and running RFI/RFP's.
  • Strong verbal and written communication skills.
  • Ability to articulate technical subjects to a non-technical audience.
  • Understanding of TOGAF methodology and possessing relevant professional qualifications.
  • Excellent benefits, including flexible working and a final salary pension.

7. BS in Systems Engineering with 8 years of Experience

  • Able to work in an enterprise-wide network, server, cloud, storage infrastructure, and information security environment.
  • Supervisory experience managing systems administration and engineering teams with differing priorities and levels of expertise.
  • Proven leadership ability, with a desire to grow a team, preferably someone who has been an IT Manager for a medium-sized, multi-site employer.
  • Strong technical and project management skills.
  • Expertise in data center management and cloud provisioning.
  • Must have banking experience.
  • Must have ITIL certification.
  • TCP/IP networks, IP addressing, Ethernet technology, and OSPF and BGP routing in Cisco-based switched and routed environments.
  • Strong understanding of LAN/WAN, QOS, SDWAN, HTTP, SMTP, SNMP, and VoIP.
  • Self-motivated with the ability to set and manage priorities.
  • Ability to present ideas in business-friendly and user-friendly language.

8. BA in Business Administration with 7 years of Experience

  • Relevant and progressive infrastructure engineering and systems management experience using enterprise-level technologies.
  • Relevant experience in managing/leading technical projects and assessing technical solutions.
  • Relevant experience in a lead role of a technology team and direct supervision of staff.
  • Strong Knowledge and experience with the following computer and server hardware and networking technologies.
  • Knowledge of Network Operating Systems, including Windows 2012, 2016, and 2019.
  • Knowledge of scripting languages such as PowerShell and batch.
  • Relational Database Systems administration with SQL Server or other relevant enterprise DBMS.
  • Enterprise-appropriate systems administration principles, practices and methods.
  • Enterprise-grade networking components, including firewalls, routers, VPN, switches, Layer-3 IP Networking and design.
  • SD-WAN management/implementation experience.
  • Knowledge of email hosting and administration (Microsoft 365 and on-premises Exchange).

9. BA in Computer Information Systems with 9 years of Experience

  • Able to manage Cloud-hosted infrastructure.
  • Able to enter into SAN/NAS storage and storage networking.
  • Able to manage security systems, such as endpoint protection, IDS/IPS, SIEM, Vulnerability scanning, etc.
  • Strong analytical skills with a fundamental understanding of the underlying business or customer need.
  • Ability to communicate with technical and non-technical stakeholders to drive alignment.
  • Ability to manage change and take active leadership in timely decision-making.
  • Ability to lead and motivate people and encourage teamwork.
  • Related IT Industry certifications of leading technologies, such as Microsoft MCSE, Azure Infrastructure administration, Cisco CCNA or better, VMware VCP, security-related certifications, or equivalent experience.
  • Experience managing and securing cloud-hosting environments, including IaaS, SaaS and PaaS, preferably with Azure.
  • Experience developing project plans and managing projects in a banking or financial services organization.
  • Knowledge of core banking systems and processes.

10. BS in Software Engineering with 7 years of Experience

  • Must have leadership experience.
  • Proven experience in developing and coaching people.
  • Strong experience from working in an IT delivery organization, including solid knowledge of the methods used.
  • Strong experience in delivery management.
  • Knowledge about the solutions in scope.
  • Demonstrated strong leadership skills on the Volvo Group “Leading People” level.
  • Ability to drive for results.
  • Must have complete proficiency in English.
  • Experience in Digital Transformation and/or Industry 4.0.

11. BS in Network Administration with 6 years of Experience

  • Knowledge of how to work and interact with all kinds of vendors.
  • Knowledge about Cloud solutions.
  • Excellent prioritization skills and ability to eliminate roadblocks.
  • Able to lead, characterized by a high level of integrity and trust.
  • Strong customer and communication focus.
  • Able to lead with a leadership style characterized by fairness to direct reports.
  • Experience from leadership in a global context.
  • Excellent communication and presentation skills are a requirement.

12. BA in Organizational Leadership with 5 years of Experience

  • IT work experience and five years in an infrastructure management role in an environment similar in size and complexity to Irish Water.
  • Proven track record in managing teams, preferably multiple teams, through coaching and development, while empowering staff through delegation of decision-making and accountability.
  • Budget Management and Vendor Management experience.
  • Proven track record in managing key stakeholders and building and maintaining relationships (both internal and external) with excellent influencing and negotiation skills.
  • Knowledge of various operating system servers and converged infrastructure architectures, integration technologies, web server administration, and backup utilities.
  • Knowledge of system monitoring tools, enterprise application infrastructure management, OT disciplines, and communications technologies.
  • Demonstrated strong understanding of the customer and proactively provides excellent customer service and fosters a service culture.
  • Strong decision-making capabilities.

13. BA in Technology Management with 6 years of Experience

  • Strong technical or functional understanding.
  • Strong analytical and problem-solving skills, coupled with the ability to generate innovative solutions.
  • Good understanding of business operations and the commercial viability and impact of decisions on the performance of the organisation.
  • Able to facilitate the implementation and acceptance of change within the workplace.
  • Strong advocate for change and constantly seeking out opportunities to create efficiencies and improvements.
  • Strong commercial focus while keeping overall financial perspective.
  • Experience in IT/OT infrastructure operations, including managing external service providers.
  • Able to operate in a utility company or in a regulated industry.

14. BS in Computer Science with 8 years of Experience

  • Work experience in Computer Science or Engineering.
  • Experience in designing and architecting enterprise server environments with both administration and problem resolution of Microsoft Windows Server 2003/2008/2012/2016/2019, etc.
  • Experience working with VMware or equivalent Virtual products.
  • Must have DHCP/DNS/WINS/Citrix/Active Directory management expertise.
  • Excellent knowledge of TCP/IP and other protocols, including the use of troubleshooting tools, scripting, resource kit diagnostic tools and packet sniffers.
  • Must have strong, demonstrable skills in Clustering/Business Continuity and support of those technologies.
  • Ability to independently plan, organize and document complex infrastructure design activities and standards to be consistent with institutional policies/procedures.
  • Must be able to proactively identify possible infrastructure issues and clearly and timely communicate technical/complex information both verbally and in writing.
  • Able to establish and maintain cross-functional cooperation, understanding, trust and credibility.
  • Able to perform multiple tasks concurrently and acts as the technical expert in emergency situations.

15. BA in Information Systems Management with 7 years of Experience

  • Experience in operations management, with a focus on the infrastructure areas described above.
  • Experience in a production IT environment managing enterprise IT infrastructure, hardware, hosting services and cloud infrastructure.
  • Professional, big picture thinker, accountable, committed and well respected by the team.
  • Able to contribute significantly to the Mission, Vision and Strategy of the organization.
  • Strong alignment of work and priorities with vision and strategy.
  • Excellent financial controllership.
  • Must have technical, operational and team leadership skills.
  • Excellent command and control.
  • Able to develop strong talent through good situational management skills.
  • Able to possess a passion for excellence.
  • Able to organize and structure.
  • Creative and innovative, it challenges the status quo.

16. BS in Computer Engineering with 8 years of Experience

  • Able to establish aggressive but obtainable goals.
  • Forward thinker and capable of contributing to the development of roadmaps aligned with organizational vision and strategy.
  • In-depth knowledge of ITIL processes.
  • In-depth knowledge of Operations reporting and escalation.
  • Previous experience with overseeing managed service providers for building and deploying technical solutions, and managing successfully to outcomes.
  • Understanding of IT infrastructure, inclusive of server, storage, network, virtualization, database, DR/business recovery and continuity practices, etc.
  • Foundational understanding of public cloud models (IaaS, PaaS, SaaS) and providers (AWS, Azure, Google).
  • Demonstrated expertise in driving operational improvement and excellence under an ITIL-based service management model.
  • Proven ability to influence and interact effectively with peers and IT leaders.
  • Strong crisis management.
  • Previous experience with hybrid or multi-cloud solutions with AWS, Azure, or Google Cloud.
  • Experience with ServiceNow.

17. BS in Information Technology with 11 years of Experience

  • Good experience in IT Operations Transformation and should have transformed large-scale IT Operations.
  • Good experience in implementing SRE or IT Operations automation tools.
  • Deep technical skill in infrastructure, software architecture and cloud computing.
  • Ability to assess new cloud capabilities and applicability to the environment and control frameworks.
  • Must have certification/qualification from relevant Cloud Service Providers (Professional level certification).
  • Good understanding of the Service Management process, including change, incident, and problem on the cloud platform.
  • Knowledge of government policies and architectures (e.g., IM8, AIAS).
  • Ability to communicate complex, technical concepts effectively with all levels of management.
  • Ability to organize and plan multiple activities that require close attention to detail.

18. BA in Business Information Systems with 10 years of Experience

  • Decoupling divestiture and/or Mergers and Acquisitions experience.
  • Must emphasize Network, Infrastructure, Platforms, Storage, and/or Data Center Technologies.
  • Previous experience supporting similar initiatives within Financial, Exchange, and/or Regulated environments.
  • Strong individual initiative and ability to deliver results through others.
  • Strong business, IT and analytical skills.
  • Ability to grasp the complexities of the business.
  • Demonstrated willingness and ability to make timely and informed recommendations and decisions.
  • Collaborative team player with strong interpersonal skills.
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