Job Summary: 

• Provide first-line support for users experiencing IT issues.
• Assist with onboarding new users, including account creation in AD and other SaaS applications.
• Diagnose and resolve hardware and software problems.
• Escalate urgent issues to the appropriate teams.
• Support the team in configuring, testing, and implementing new products and processes.
• Audit various systems and processes, including Active Directory, G Suite, and Okta.
• Follow instructions to complete tasks and communicate information clearly.
• Apply investigative techniques to gather and analyze data for problem-solving.
• Recommend solutions based on data analysis and established procedures.
• Develop and provide user training for basic hardware and software use.

Skills on Resume: 

• IT Support (Hard Skills)
• User Onboarding (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Software Troubleshooting (Hard Skills)
• Issue Escalation (Soft Skills)
• System Auditing (Hard Skills)
• Clear Communication (Soft Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Establish goals for the team.
• Participate in managing the inventory of work to be completed by the team and break work into small, manageable components.
• Identify tasks that can be completed and take ownership of completing them.
• Identify external dependencies and risks that could block the team’s ability to complete work and achieve goals.
• Provide overall effort and remaining effort estimates for assigned work.
• Communicate impediments and obstacles to the team’s progress.
• Collaborate and integrate with other teams to resolve issues outside of the team’s control.
• Deliver potentially releasable quality solutions at the end of each sprint.
• Demonstrate work that is "done" and answer questions about solutions delivered during each sprint.
• Embrace continuous improvement by inspecting team processes, actively participating in retrospectives, and creating an improvement plan.

Skills on Resume: 

• Goal Setting (Soft Skills)
• Work Management (Hard Skills)
• Task Ownership (Soft Skills)
• Risk Identification (Hard Skills)
• Effort Estimation (Hard Skills)
• Impediment Communication (Soft Skills)
• Team Collaboration (Soft Skills)
• Solution Delivery (Hard Skills)

Job Summary: 

• Develop software solutions, including custom applications or COTS modifications.
• Document existing business processes, system architectures, and IT environments.
• Analyze business processes to identify IT process improvements supporting L3Harris Business Excellence initiatives.
• Monitor IT systems using Splunk, including development, testing, and documentation.
• Support ServiceNow deployment through end-user testing, training development, configuration setup, and workflow deployment.
• Administer applications and servers, ensuring environments and interfaces are documented.
• Implement UX enhancements in existing software applications.
• Research, present, and pilot machine learning opportunities.
• Troubleshoot IT issues and resolve trouble tickets.
• Maintain data entry and server-based documentation, including uploads to web platforms.

Skills on Resume: 

• Software Development (Hard Skills)
• Process Documentation (Hard Skills)
• Process Analysis (Hard Skills)
• System Monitoring (Hard Skills)
• ServiceNow Support (Hard Skills)
• Application Administration (Hard Skills)
• UX Enhancement (Hard Skills)
• Machine Learning Research (Hard Skills)

Job Summary: 

• Collaborate with software developers, systems engineers, and managers to support the Novetta-developed, AWS-based IoT platform.
• Process sensor data from simple contact sensors to multi-spectral cameras and deliver actionable insights to dashboards and mobile devices.
• Integrate IoT devices, microelectronics, tactical wireless networking, development, data science, ML/AI, and agile systems engineering.
• Work with permanent staff to deliver demonstrable products to customers.
• Customize projects based on individual skills and interests.
• Learn from senior engineers within an agile development process to produce results during two-week sprints.
• Facilitate business process and technology improvements through technology solutions.
• Install, configure, and troubleshoot global networking and security infrastructure.
• Analyze and resolve security, performance, and connectivity issues.
• Drive IT process improvements.

Skills on Resume: 

• Team Collaboration (Soft Skills)
• Data Processing (Hard Skills)
• IoT Integration (Hard Skills)
• Product Delivery (Soft Skills)
• Agile Development (Hard Skills)
• Technology Solutions (Hard Skills)
• Network Troubleshooting (Hard Skills)
• IT Process Improvement (Hard Skills)

Job Summary: 

• Leverage technology skills to solve business problems and support decision-making.
• Collaborate with cross-functional business partners, including Sales, Marketing, Finance, and RD&E, on projects.
• Network and interact with Business Process & Technology leaders.
• Receive guidance and coaching from an experienced manager, technical lead, and mentor.
• Develop professional and personal skills throughout the internship.
• Image PCs, perform data destruction, and install or replace workstations.
• Manage supply inventory and maintain network cabling.
• Provide instruction on MS Office applications.
• Attend meetings to observe interactions and understand working relationships with customers, specialists, and other organizational points of contact.
• Assist in planning, monitoring, and conducting special studies, projects, and initiatives.

Skills on Resume: 

• Tech Problem-Solving (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Professional Networking (Soft Skills)
• Mentorship Engagement (Soft Skills)
• PC Imaging (Hard Skills)
• Inventory Management (Hard Skills)
• MS Office Training (Hard Skills)
• Project Assistance (Soft Skills)

Job Summary: 

• Code, implement, and support custom software solutions, including feature enhancements, new functionalities, and front-end web programming.
• Prepare/update technical documentation.
• Take responsibility for developing the test script.
• Support services management (customer service best practices, ticket escalation/de-escalation procedures, wide-scale communication practices, etc.).
• User account administration (provisioning/de-provisioning, account permissions and auditing, and troubleshooting in a Microsoft Active Directory integrated environment).
• Client PC administration (enterprise-level imaging, software deployment, patching, reporting, troubleshooting, and configuration tools & best practices, etc.).
• Act as a problem solver to drive the successful completion of assigned tasks.
• Establish positive working relationships with team members, vendors, and IT customers.
• Uphold the company's mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.

Skills on Resume: 

• Software Development (Hard Skills)
• Technical Documentation (Hard Skills)
• Test Scripting (Hard Skills)
• Service Management (Hard Skills)
• Account Administration (Hard Skills)
• PC Administration (Hard Skills)
• Problem Solving (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Monitor and respond quickly to incoming requests related to IT issues.
• Maintain computer systems and act as support for any technical issues.
• Responsible for laptops, desktops, printers, copiers, phones, and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Maintain user PCs, including upgrades and configuration.
• Assist with the onboarding of new users.
• Keep an inventory of all equipment, software, and license users.
• Install, configure, and upgrade PC software.
• Assist in the design and implementation of many unique and challenging projects.
• Work on important projects that help the organization move forward in the mission of conflict transformation through the application and use of technology. 
• Assist in designing and implementing solutions for global device management, single sign-on, donor and program management, and financial analysis, while continuing to provide best-of-breed technical support to users worldwide.

Skills on Resume: 

• IT Support (Hard Skills)
• System Maintenance (Hard Skills)
• Equipment Management (Hard Skills)
• PC Maintenance (Hard Skills)
• User Onboarding (Hard Skills)
• Inventory Management (Hard Skills)
• Software Installation (Hard Skills)
• Project Support (Soft Skills)

Job Summary: 

• Provide support in IT applications and conduct user requirement studies, system analysis, testing, and implementation using SDLC methodology.
• Perform hands-on programming work and assist in project management, planning, and time management.
• Develop reports and enhance UI/UX in enterprise application support.
• Act as the main in-house support for the ERP and Cloud Solution.
• Receive and provide solutions to incident tickets, inquiry calls, and emails from end users.
• Provide first-line technical support to users.
• Log and track problems, inquiries, and service requests, and liaise with vendors and other IT personnel to initiate escalation procedures for problem resolution.
• Perform systems testing and collaborate with functional and technical teams to identify and resolve defects.
• Assist users with training in related systems and modules.
• Assist in programming and database design.
• Work alongside the IT Executive, IT Manager, and IT Director in generating reports, identifying and analyzing project objectives and KPIs.
• Assist in IT/AV setup for ASB events.
• Provide customized end-user documentation and assist in-house user training.

Skills on Resume: 

• IT Applications Support (Hard Skills)
• Programming (Hard Skills)
• UI/UX Enhancement (Hard Skills)
• ERP Support (Hard Skills)
• Technical Support (Hard Skills)
• Problem Tracking (Hard Skills)
• Systems Testing (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Review and research the security of the network file system to determine the applicable owner, determine access roles, and implement changes.
• Respond to user requests for service, troubleshoot problems, and help develop solutions.
• Support PC hardware components, desktop operating system software, and application software.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Identify and report system issues to vendors, monitor and test the resolution of those issues sent to vendors.
• Monitor antivirus software and updates, and repair computers infected with spyware, adware, and/or viruses.
• Monitor backup systems and procedures to ensure data security.
• Record activities, solutions, and other responses to requests for service.
• Assist in maintaining inventory records and documentation for equipment.
• Contribute to technical documentation and participate in policy, procedure, and standards development.
• Consult with vendors, perform research, and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.

Skills on Resume: 

• Network Security (Hard Skills)
• Troubleshooting (Hard Skills)
• PC Support (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Issue Reporting (Hard Skills)
• Antivirus Management (Hard Skills)
• Backup Monitoring (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Support the design, construction, and implementation phases of system or upgrade projects.
• Apply skills to solve problems for various business partners.
• Automate equipment and manage overall factory operations.
• Collaborate with IC and software design engineers, as well as Finance, Operations, Marketing, and Supply Chain teams.
• Design, develop, and implement software for front-end, back-office applications, or database systems.
• Plan, manage, and support client/server databases and systems for both on-prem and cloud-based services.
• Develop, provision, and monitor security controls and defenses to prevent and detect infiltration attempts in email, IP, e-commerce, and web-based systems.
• Plan, design, and implement local and wide-area network solutions using multiple platforms and protocols.
• Provide and support mainframe systems and applications using JCL, TSO, ISPF, and Assembly/COBOL programming languages.
• Develop automation solutions to drive next-generation factories.
• Research and identify opportunities to integrate applications and data to create innovative solutions for evolving manufacturing processes.

Skills on Resume: 

• System Design Support (Hard Skills)
• Problem Solving (Soft Skills)
• Factory Automation (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• Software Development (Hard Skills)
• Database Management (Hard Skills)
• Security Management (Hard Skills)
• Network Solutions (Hard Skills)

Job Summary: 

• Collaborate with team members to align responsibilities with team goals and objectives.
• Ensure effective planning, coordination, and implementation of initiatives with key stakeholders.
• Identify complex problems, evaluate options, and implement solutions.
• Assist coworkers in completing projects and meeting service deadlines.
• Troubleshoot computer systems, hardware, peripherals, and network issues within service levels.
• Support system and network maintenance, administration, and disaster recovery procedures.
• Apply technical decisions in accordance with HMC and IT policies to ensure system continuity and data integrity.
• Document issues, update tracking systems, and maintain records for assigned responsibilities.
• Evaluate, test, and recommend applications and tools to improve existing processes or increase productivity.
• Learn business context from an operational perspective to understand how complex data is analyzed and used to improve product development, delivery, quality, and customer experience.

Skills on Resume: 

• Team Collaboration (Soft Skills)
• Project Coordination (Soft Skills)
• Problem Solving (Soft Skills)
• Project Support (Soft Skills)
• Troubleshooting (Hard Skills)
• System Administration (Hard Skills)
• Issue Documentation (Hard Skills)
• Process Improvement (Hard Skills)