WHAT DOES AN INFORMATION TECHNOLOGY INTERN DO?
Published: Sep 23, 2025 - The Information Technology Intern assists in developing and implementing the company’s IT strategic projects, including the design, development, and maintenance of a scalable rental and marketing website. This role involves collaborating with the Director, marketing team, and external IT vendors to plan site functionality, create engaging content and graphics, ensure technical performance, and troubleshoot issues. The intern also supports end users by identifying appropriate software solutions and ensuring seamless system compatibility across platforms.
A Review of Professional Skills and Functions for Information Technology Intern
1. Information Technology Intern Key Accountabilities
- Business Analysis: Collaborate with end users, systems analysts, and developers to capture and document business requirements.
- Technical Writing: Write and maintain detailed technical specifications.
- Test Planning: Create and maintain test plans and scripts for various testing types.
- Testing Execution: Conduct unit, system, and regression testing with end users and functional analysts.
- Software Research: Research software functionality and provide recommendations for its applicability.
- Documentation Development: Develop documentation outlining development, logic, and testing processes.
- Process Documentation: Document system processes, procedures, and IT standards.
- System Knowledge: Acquire knowledge of software systems used in advanced automated manufacturing.
- Application Lifecycle: Participate in the full application development lifecycle, from project conceptualization to deployment.
- Problem Analysis: Work with users and peers to understand problems and challenges.
- Requirement Translation: Translate problem statements into clear software requirements.
2. Information Technology Intern General Responsibilities
- Meeting Facilitation: Organize and actively participate in team meetings.
- Project Management: Plan, lead, and execute project work from start to finish.
- Stakeholder Liaison: Liaise with internal and external stakeholders.
- Presentation Delivery: Deliver a final presentation to the IT Leadership team summarizing the project and experience.
- Policy Compliance: Understand and apply company policies, procedures, and regulations.
- Help Desk Improvement: Improve and develop Help Desk operations at headquarters and field offices worldwide.
- Ticket Documentation: Document all requests submitted to the Help Desk ticketing system.
- Customer Service: Provide excellent customer service to all members of the organization.
- Team Assistance: Assist IT team members with related tasks and projects.
- Communication Skills: Maintain open communication and positive working relationships with staff.
3. Information Technology Intern Role Purpose
- Workstation Setup: Set up new workstations, including OS patching, profile configurations, and printer setup.
- Process Improvement: Develop and improve Help Desk processes to enhance efficiency.
- Account Management: Create, move, and configure user accounts and profiles.
- Issue Troubleshooting: Troubleshoot printers, network connections, and desktop hardware or software issues.
- Password Support: Reset passwords and respond to Help Desk tickets, calls, and emails.
- Production Support: Support production personnel using computer-based applications on the assembly floor.
- Issue Response: Respond promptly to any IS or manufacturing system issues that cause downtime.
- Technical Guidance: Follow instructions and guidance from senior technicians onsite.
- Task Accuracy: Ensure all tasks are completed accurately and documented according to IT procedures.
4. Information Technology Intern Essential Functions
- Project Management: Perform portfolio, program, and project management activities in support of the company's lines of business.
- Process Improvement: Plan, design, and execute process improvements for implementation delivery.
- Research Analysis: Conduct research and analysis to support implementation and delivery.
- Data Insights: Provide data-driven insights to address business issues.
- Solution Support: Support project managers in implementing solutions.
- Mobile Development: Assist the IT team in building and deploying mobile applications.
- Technical Support: Perform testing, troubleshoot issues, and provide technical support.
- Documentation Creation: Create technical and user documentation.
- Inventory Management: Maintain inventories of computer systems and related equipment.
- Hardware Installation: Install and replace computer system hardware for end-users.
- User Training: Train users in the safe and proper use of computer equipment and applications.
5. Information Technology Intern Additional Details
- IT Support: Assist with supporting the IT needs of SS&E and franchises.
- Equipment Handling: Lift, move, and maintain computer equipment.
- Workstation Management: Install, configure, test, monitor, and troubleshoot end-user workstations and related hardware and software to maintain required desktop service levels.
- Request Fulfillment: Perform moves, additions, and change requests as they are submitted.
- Procedure Maintenance: Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
- Inventory Control: Maintain an inventory of all monitors, computers, laptops, printers, and other peripherals.
- Issue Documentation: Accurately document instances of desktop equipment or failure, repair, installation, and removal.
- Application Knowledge: Gain a base understanding of company applications as they relate to desktop support and troubleshooting.
- Equipment Delivery: Help prepare, test, and deliver computing equipment to employees.
- Employee Support: Assist with employee processes, including onboarding, offboarding, and AD maintenance.
6. Information Technology Intern Roles
- IT Understanding: Develop an understanding of how IT supports the core business.
- Project Assistance: Assist analysts, developers, and project managers on key IT projects and initiatives.
- Data Solutions: Determine solutions for real-world problems using quantitative data.
- IT Optimization: Design and implement IT solutions to optimize organizational efficiency.
- Customer Focus: Maintain focus on exceeding internal and external customer requirements.
- Team Collaboration: Collaborate with teams across business areas to achieve enterprise goals.
- Routine Projects: Perform tasks in routine studies and projects, applying basic IT principles.
- Non-Routine Projects: Participate with senior personnel in conducting non-routine projects and follow guidance on project specifications.
- Problem Solving: Apply problem-solving skills and engage with technology and innovative product development.
- Business Learning: Learn the business of the department.
- Department Participation: Participate in department activities.
7. Information Technology Intern Tasks
- Inquiry Response: Answer department inquiries.
- Clerical Support: Perform clerical duties, maintain files, and organize documents.
- Presentation Support: Assist in preparing information and researching materials, create and maintain presentations.
- Note Taking: Take notes and manage files.
- Database Management: Manage databases and input information, data, and records.
- Information Research: Research and gather information for the department.
- Event Setup: Set up for department meetings and events.
- Meeting Participation: Attend meetings, company functions, and networking events.
- Job Shadowing: Shadow multiple office positions and train in a variety of tasks.
- Content Management: Update and post supervised social media and website content, respond to web correspondence, social media posts, and emails.
- Team Collaboration: Work as part of the assigned department.
- Process Participation: Participate in department processes.
8. Information Technology Intern Details and Accountabilities
- Windows Administration: Execute projects in Windows server environments, desktop computing, and Microsoft infrastructure solutions, including Windows Server, Exchange, Active Directory, Systems Center Manager, and SQL.
- Unix/Linux Management: Administer Unix, Linux, and storage systems, including setup, installation, management, and operational support for storage area networking.
- Network Solutions: Support or design LAN, WAN, video, and voice network solutions, focusing on Cisco equipment and software.
- System Development: Participate individually or as part of a team in designing, developing, and implementing business systems.
- Oracle Support: Work with Oracle applications and development tools to support core business systems and processes.
- Project Methodologies: Understand development methodologies and change control processes to manage IT projects.
- AI Application: Apply AI and machine learning to manufacturing and design data to improve operations and productivity.
- Problem Escalation: Recognize complex problems and escalate on demand.
- Issue Documentation: Document instances of desktop equipment or component failure, repair, installation, and removal.
9. Information Technology Intern Overview
- IT Strategy: Assist in developing and planning the company’s IT strategic projects.
- Website Development: Assist in developing a scalable website to promote the company’s marketing activities.
- Collaboration: Work with the Director, marketing team, and external IT vendors to design and develop a quality rental website.
- Design Planning: Develop and plan website design by clarifying goals and designing functionality.
- Navigation Design: Develop website navigation by categorizing content and directing traffic through content.
- Content Creation: Develop website content and graphics by coordinating with the Director and business and marketing teams, designing images, icons, banners, audio enhancements, and more.
- Website Setup: Prepare the website by installing and configuring server software, installing programming languages using authoring and formatting tools, ensuring cross-platform compatibility, and establishing links.
- SEO Management: Establish website presence by registering with search engines.
- Bug Troubleshooting: Troubleshoot bugs and issues.
- Software Support: Assist users in determining appropriate software solutions to meet needs.
10. Information Technology Intern Job Description
- Project Ownership: Leverage technical background and knowledge of the Systems Development Life Cycle to own multiple pieces of a project, including use case development, requirements gathering, testing, and documentation.
- Test Planning: Develop and execute robust test plans to cover all phases of testing, including unit, integration, and user acceptance testing.
- Data Analysis: Provide data-driven insights and recommendations using data analysis tools such as spreadsheets, database queries, or other reporting tools.
- Status Communication: Regularly communicate project status and key milestones to project sponsors and IT leadership.
- User Training: Develop and deliver communications and user training material.
- Deployment Planning: Create or assist with deployment plans and eventual transition of the solution to Run/Maintain support.
- Process Monitoring: Run/Maintain processes through data analysis and regular monitoring.
- Programming Skills: Use a variety of programming languages, scripting languages, and middleware tools, including C, C++, Java, Perl, Python, Boomi, and SAP Process Orchestration.
- Application Support: Monitor and support existing applications across operating systems, including Windows and Unix/Linux.
- Testing Execution: Create and execute unit testing and integration testing plans, and support user acceptance testing.
- Security Collaboration: Partner with the IT infrastructure and security teams to harden and secure the application environments.
- Requirement Translation: Collaborate with project team members and stakeholders to translate business requirements into documented technical specifications, architecture, and requirements.