INFORMATION TECHNOLOGY INTERN SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Sep 23, 2025 - The Information Technology Intern has experience in a Windows environment and business systems, using basic office equipment, and supporting administrative tasks such as coordinating operations, preparing reports, and assisting with onboarding or training. This role requires an understanding of office workflow processes, strong organizational skills, the ability to follow directions, and the capacity to meet deadlines. The intern also demonstrates professionalism, effective teamwork, and the ability to build and maintain positive working relationships across the organization.

Essential Hard and Soft Skills for a Standout Information Technology Intern Resume
  • IT Support
  • Hardware Troubleshooting
  • Software Troubleshooting
  • System Auditing
  • Software Development
  • Network Troubleshooting
  • Database Management
  • Security Management
  • System Administration
  • Process Improvement
  • Clear Communication
  • Team Collaboration
  • Problem Solving
  • Goal Setting
  • Task Ownership
  • Project Support
  • Risk Identification
  • Effort Estimation
  • Cross-Functional Collaboration
  • Professional Networking

Summary of Information Technology Intern Knowledge and Qualifications on Resume

1. BS in Information Technology

  • Experience in a help desk or IT-related support.
  • Well-developed understanding of and experience in the use of PC hardware and software running in a Windows 365 environment.
  • Experience working with SharePoint.
  • Awareness of IT service management frameworks (e.g., ITIL).
  • Familiarity with cloud collaboration tools and enterprise software integration.
  • Advanced consultative and communication skills and the ability to interface effectively with all levels of management.
  • Ability to properly manage and prioritize resources, people, and projects.
  • Team player with strong leadership skills, who can operate effectively within a matrix management environment.
  • Sound analytical and problem-solving skills, with demonstrated ability to provide creative solutions to real-time challenges.
  • Ability to work in a high-production environment and respond quickly and effectively under pressure and deadlines.

2. BS in Computer Science

  • Experience with SAP, Microsoft Office Suite, shop floor data collection systems, and Windows operating systems.
  • A keen sense of judgment, good communication skills, and good troubleshooting skills.
  • Understand the basics of TCP/IP networking.
  • Experience assisting in IT support tasks, including troubleshooting software and hardware issues.
  • Experience in participating in the configuration or maintenance of networked systems or shared drives.
  • Experience contributes to onboarding or training sessions for new software or tools.
  • Experience supporting documentation of IT procedures, policies, and technical workflows.
  • Creative problem-solving to address unexpected technical or operational challenges.
  • Ability to maintain composure and focus under high-pressure situations.
  • Ability to coordinate and prioritize multiple resources and tasks effectively.

3. BS in Software Engineering

  • Strong desire and motivation to develop a career in IT.
  • Previous industrial experience.
  • Understanding of system backup, recovery, and disaster preparedness concepts.
  • Knowledge of basic networking concepts, protocols, and troubleshooting.
  • Strong leadership and team-building skills.
  • Ability to work independently and as a member of a cross-functional team.
  • Ability to learn, be mentored, and improve.
  • Desire to teach other engineers about technology in the area of expertise.
  • Aptitude for working with hands and having experience using hand tools.
  • Accuracy and attention to detail in performing all functions of this position.
  • Excellent written and oral communication skills.

4. BS in Computer Engineering

  • Strong interest in Corporate IT, Digital, and leading others in a future career.
  • Relevant experience, including internships, co-op assignments, and leadership roles.
  • Experience participating in cross-functional or interdepartmental team projects with measurable outcomes.
  • Experience in supporting the coordination of networking events or team-building activities.
  • Experience contributes to preparing presentations or reports for leadership or project stakeholders.
  • Familiarity with collaboration platforms and enterprise communication tools.
  • Understanding of professional etiquette and stakeholder engagement in corporate environments.
  • Strong analytical ability and communication skills.
  • Experience with Microsoft O365 apps, including knowledge of Excel and PowerPoint.
  • Demonstrate leadership potential, networking skills, and participate in social and team-building events.

5. BS in Data Science

  • Advanced computer skills with experience in Microsoft Office software (Word, Excel, Outlook, PowerPoint).
  • Experience in and demonstrated ability to use basic office equipment (telephone, fax, copier, etc.).
  • Experience assisting in coordinating office operations and administrative support tasks.
  • Basic understanding of office workflow processes and best practices.
  • Ability to support team projects by preparing materials, reports, or presentations.
  • Can contribute to onboarding or training new team members in office procedures.
  • Organized, able to follow directions, and meet all deadlines established.
  • Professional image and demeanor.
  • Strong ability to work well with co-workers and supervisors in a team environment.
  • Strong sense of teamwork, and able to create and maintain positive relationships within the organization with a wide variety of co-workers.

6. BS in Cybersecurity

  • Strong desire and motivation to develop a career in IT.
  • Hands-on programming and interest to learn different technologies.
  • Exposure to source control tools like DevOps or CI/CD.
  • Working experience in participating in hands-on coding or development projects, either academically or professionally.
  • Experience assisting in version control management or collaborative development workflows.
  • Ability to contribute to troubleshooting, debugging, or testing software applications.
  • Good problem-solving skills and attention to detail.
  • Good interpersonal communication skills.
  • Ability to work independently and as a member of a cross-functional team
  • Ability to learn, be mentored, and improve.

7. BS in Information Systems

  • Basic knowledge and familiarity with Linux, TCP/IP networking, or Windows.
  • Basic knowledge of scripting or programming, preferably Python.
  • Basic knowledge and familiarity with the Linux command-line.
  • Basic understanding of networks.
  • Basic understanding of computers and computer components.
  • Desire to learn and to work with others
  • Proven customer service experience.
  • Motivation and initiative to learn new technologies and skills.
  • Strong problem-solving and analytical thinking skills.
  • Good interpersonal and collaboration skills with peers and stakeholders.

8. BS in Network Engineering

  • Experience assisting in project management.
  • Technical understanding of Microsoft client technologies in an enterprise context.
  • Experience in IT ticketing systems.
  • Ability to contribute to documenting project workflows, status updates, and lessons learned.
  • Awareness of global business operations and cross-cultural communication considerations.
  • Knowledge of basic project management principles and methodologies.
  • Understanding of technical issue prioritization and escalation processes.
  • Ability to communicate effectively in written and spoken English across teams and regions.
  • Result-oriented, motivated, and a self-starter.
  • Willingness to grow competencies by gaining exposure in multiple business entities across the world and communicating effortlessly in both written and spoken English.

9. BS in Cloud Computing

  • Programming, Scripting, or Macro development skills.
  • Leadership experience in a team, club, or organization setting.
  • Strong Office skills (PowerPoint, Excel).
  • Basic analytical skills (spreadsheet-based analysis, pivot tables, graphing, and reporting).
  • Experience participating in coding or computer science coursework projects with practical applications.
  • Awareness of combining and interpreting incomplete datasets for insights.
  • Knowledge of report generation and presentation best practices.
  • Must have good problem-solving skills.
  • Ability to extrapolate insights from combining incomplete data sets.
  • Excellent communication skills, written and verbal.

10. BS in Web Development

  • Experience provisioning laptops (Windows 10, MacOS, Linux), smartphones (iOS, Android), and performing basic hardware mods (RAM/SSD upgrades).
  • Knowledge of and passion for IT security, such as cryptography (e.g., PGP, FDE) and best practices for protecting against common vulnerabilities.
  • Experience working with IT hardware such as wireless access points, network switches, firewalls, and printers.
  • Experience working from the Unix command line and with one or more programming languages, such as Bash or Python.
  • Understanding of spreadsheet-based data analysis and visualization techniques.
  • Familiarity with basic programming, scripting, and macro development.
  • Strong analytical thinking to extract insights from data.
  • Strong troubleshooting skills, can look at a problem from different angles, and are not afraid to cautiously dig into the unknown.
  • Good written and verbal communication skills in English and German.
  • Ability to collaborate effectively within diverse teams.

11. BS in Database Management

  • Experience working within a Windows environment, including Microsoft Office Suite and Microsoft Office 365 Products.
  • Some experience working with business systems (e.g., HR, Financial, IT).
  • Some experience developing reports.
  • Familiarity with programming languages such as XML, HTML, and .NET Framework (including VB.NET, C#, ASP.NET).
  • Understanding of software development methodologies.
  • Excellent communication skills.
  • Able to work independently or in a group.
  • Highly flexible and open to new ideas, with the ability to quickly learn new technologies.
  • Excellent analytics and problem-solving skills.
  • Detail-oriented and self-motivated.
  • Ability to partner with internal clients, software vendors, and technical consultants to identify resolutions.

12. BA in Business Information Systems

  • Experience with computers and providing customer service in a technological environment.
  • Experience with Windows Server 2008 R2, 2012, 2012 R2, and 2016, most Windows platforms (especially 7, 8, 10, and XP).
  • Working knowledge of Microsoft Office 365.
  • Awareness of common productivity software issues and solutions.
  • Knowledge of system maintenance, updates, and patch management.
  • Basic understanding of scheduling and operational considerations for tech support coverage.
  • Solid technical, analytical, and interpersonal skills.
  • Outgoing, friendly personality and the ability to provide excellent guest service.
  • Ability to communicate and interact effectively in one-on-one and small group situations.
  • Ability to provide a flexible schedule to work nights, weekends, holidays, and special events.

13. BS in Information Technology

  • Understanding of Machine Learning concepts and applications.
  • Experience or familiarity with Business Intelligence tools, preferably Tableau.
  • Exposure to Big Data technologies and analytics.
  • Knowledge of data cleansing and data preparation techniques.
  • Proficiency in Python and/or R for data analysis.
  • Strong SQL and database querying skills.
  • Familiarity with the Microsoft Office suite.
  • Interest in Finance forecasting, Supply Chain, and Operations analytics.
  • Excellent communication and technical writing skills.
  • Good analytical thinking and problem-solving skills for technical support scenarios.

14. BS in Software Engineering

  • Familiar with servicing, troubleshooting, and repairing laptop and desktop hardware.
  • Familiar with both Windows 10 and macOS troubleshooting.
  • Familiar with Microsoft Office troubleshooting.
  • Familiar with updating and creating documentation and knowledge base articles.
  • Experience identifying and resolving moderately complex problems by applying documented procedures or researching identified issues.
  • Strong attention to detail when diagnosing and resolving issues.
  • Ability to prioritize and manage multiple support requests simultaneously.
  • Clear communication skills for non-technical users.
  • Patience and empathy when handling frustrated users.
  • Team collaboration and willingness to share knowledge with colleagues.

15. BS in Data Science

  • Understanding of IT principles and programming
  • Experience creating a web application and familiar with the standard CRUD operations in an educational setting.
  • Familiarity with front-end frameworks such as Angular or Blazor.
  • Familiarity with Testing frameworks.
  • Understanding of security best practices (antivirus, malware prevention, safe browsing policies).
  • Ability to work effectively both independently and as part of a team.
  • Good problem-solving skills, can see through the clutter of information and data to propose a clear path forward.
  • Effective communication to formulate ideas and use the right tools to present information.
  • Ability to persevere through difficult situations and to bounce back after a failure.
  • Demonstrates an appetite for learning and growing knowledge.

16. BS in Cybersecurity

  • Understanding and knowledge of commonly used concepts, practices, and procedures within the Information Technology and Computer Science Field.
  • Experience or knowledge of working in an agile or scaled agile environment.
  • Excellent knowledge of MS Office.
  • Experience providing Tier 1 and Tier 2 technical support for end-users.
  • Ability to handle software installation, patching, and upgrade tasks.
  • Basic understanding of ITIL practices (incident, problem, change management).
  • Knowledge of data backup and recovery processes.
  • Able to communicate well with others and to perform work in a team environment.
  • Can easily adapt to and embrace a fast-moving and rapidly changing work environment.
  • Demonstrate a growth mindset and exhibit a highly collaborative workstyle.

17. BS in Computer Science

  • Proficiency with Microsoft Office Suite, including Excel (data manipulation, data transfer, creation of charts and tables), Word (text entry and formatting, inserting charts, tables, and visuals), and PowerPoint (creating and editing slides, incorporating text, charts, tables, and visuals).
  • Basic knowledge of remote administration tools and protocols.
  • Familiarity with remote desktop management practices.
  • Understanding of infrastructure, server hardware, hypervisors, and server operating systems.
  • Project management skills, including planning, scheduling, communication, problem-solving, and coordination.
  • Strong verbal and written communication skills.
  • Demonstrated ability to work effectively in a team environment.
  • Self-motivated, with a proactive and energetic approach to tasks.
  • Strong sense of organization and security awareness.
  • Ability to collaborate and maintain effective team communication.
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