• Responsible for updating bi-weekly payroll of all employees per company guidelines.
• Responsible for ensuring employee PTO forms are correctly filled out and submitted to payroll promptly.
• Creation of Excel or Word documents as requested by the Executive or Assistant Housekeepers.
• Responsible for ensuring assigned projects and/or reports are executed promptly.
• Responsible for coordinating all maintenance requests between housekeeping personnel, engineering, and the locksmith.
• Responsible for ensuring the Executive and Assistant Managers are kept apprised of all incoming VIP’s and their respective special requests.
• Responsible for maintaining office supplies and inventory.
• Responsible for the proper and timely distribution of departmental mail.
• Responsible for accurately and confidentially translating for employees when called upon to do so by management.
• Responsible for the proper execution of all related duties 

Skills: Payroll Management, PTO Coordination, Document Creation, Project Execution, Maintenance Coordination, VIP Communication, Inventory Control, Confidential Translation

• Delivers the brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers
• Handles all guest and internal customer complaints and inquiries courteously and efficiently. 
• Feedbacks on guest complaints to the Team Leader, Housekeeping/Assistant Executive Housekeeper, promptly
• Maintains positive guest and colleague interactions with good working relationships.
• Assists the Executive Housekeeper in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
• Raises a job order to the engineering department for repair and maintenance work
• Assists in scheduling, arranging and tracking the appointments of the Housekeeping Manager.
• Works with the Assistant Executive Housekeeper to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Reports and follow-up on repair and maintenance work.
• Issues and keeps a record of master keys
• Handles and records all lost and found items
• Ensures scheduled periodic works are carried out.

Skills: Guest Service, Complaint Handling, Team Coordination, Policy Adherence, Maintenance Scheduling, Work Scheduling, Key Management, Lost and Found

• Liaises with Florists regarding floral arrangements in the hotel
• Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented
• Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
• Complies with the company policies.
• Works within all pre-set budgetary limits.
• Takes on other tasks in addition to the ones stated, in a reasonable framework.
• Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance with the same for consistency across the group.
• Actively participates in and leads recruitment and talent development for the division/department, to meet both current and future needs
• Ensures high standards of personal presentation, grooming, and hygiene.
• Exercises responsible behaviour at all times and positively represents the hotel 
• Responds to changes in the Housekeeping function as dictated by the industry, company and hotel.
• Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health, and safety.
• Attends learning sessions and meetings 

Skills: Vendor Liaison, Brand Compliance, Trainer Support, Policy Development, Budget Management, Recruitment Leadership, Personal Presentation, Safety Compliance

• Responsible for cleaning and sanitizing assigned areas, including locker rooms, restrooms, and common areas.
• Duties regularly involve mopping, dusting, vacuuming, trash and recycling removal, window washing, and refilling of supplies, paper products, soap dispensers, etc.
• Provides on-the-floor supervision of the housekeeping team.
• Plans team members' weekly shift schedules
• Plans the work assignments for the shift.
• Inspects the work of team members for compliance with prescribed standards of cleanliness.
• Investigates complaints regarding housekeeping service and equipment and takes corrective action.
• Responds to housekeeping calls or ensures that the calls are responded to in a timely fashion.
• Coordinates work activities among departments
• Observes and reports on facility conditions that require attention and/or repair.
• Maintains a high level of cleanliness for all areas of the property.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate the use and maintenance of equipment.
• Inventories stock to ensure adequate supplies.
• Makes recommendations to improve service and ensure the operation is more efficient.
• Advises the facility director on supplies and new equipment purchases.

Skills: Cleaning and Sanitizing, Team Supervision, Shift Scheduling, Quality Inspection, Complaint Resolution, Cross-Department Coordination, Training Delivery, Inventory Management

• Consistently offer professional, friendly and engaging service
• Oversee the day-to-day workflow of the Housekeeping office and ensure service standards are followed
• Perform various duties about the departmental inventory control system, including purchase orders, coding invoices, etc.
• Manage all shipping and receiving for Owners, Guests, and Colleagues
• Provide administrative support to all areas of the Housekeeping department
• Work closely with all departments within the Lodge, communicating day-to-day updates and changes
• Address guest concerns and react quickly, logging and notifying the proper departments 
• Work closely with the Maintenance department to address necessary repairs
• Balance operational, administrative and Colleague needs
• Follow department policies, procedures and service standards
• Follow all safety and sanitation policies

Skills: Guest Service, Workflow Management, Inventory Control, Shipping and Receiving, Administrative Support, Interdepartmental Communication, Issue Resolution, Safety Compliance

• Admin responsibilities, including, but not limited to, the running of reports, posting information, answering phones, and using computers
• Issuing of supplies and equipment such as keys, radios, phones, and others
• Conducts inventory of equipment, supplies, keys, etc.
• Updates all log books, dept. records 
• Communicates and updates room status info such as VIPs, shampoo rooms, OTM, OOO rooms, etc.
• Assists various team members throughout the day
• Logs, lost and found items turned in
• Assists in guest and employee laundry reconciliation

Skills: Report Management, Communication Skills, Inventory Control, Record Keeping, Equipment Issuance, Room Status Updates, Team Assistance, Lost and Found Management

• Receive and record all telephone calls from guests, various departments and do the necessary follow-up to complete the request.
• Keep accurate records for laundry requests and maintain 
• Read Order Taker log entries at the beginning of the shift and do the necessary follow-up during the shift.
• Print any housekeeping report by the housekeeping.
• Distribute keys and pagers and ensure that the records are signed.
• Keep Executive Housekeeper, Assistant Executive Housekeeper and all relevant housekeeping personnel informed of updates in guest information from Front Office for the execution of the daily operations.
• Ensure that all necessary office supplies are available.
• File all housekeeping reports accordingly by date.
• Keep the Laundry Supervisor informed of any special instructions from the guest about their Laundry.
• Attend to all telephone calls, including the ones related to guest/rooms and laundry operations.
• Adhere to standard hotel greetings at all times when answering calls.
• Receive calls from guests and from other departments and distribute messages to all concerned immediately.
• Give correct information and coordinate with the Valet Runners, Housekeeping Supervisors and Housekeeping Attendants.
• Inform and leave messages for guests about any discrepancies in the laundry /dry cleaning and pressing list.

Skills: Call Handling, Record Keeping, Report Printing, Key Distribution, Communication Coordination, Supply Management, Filing and Documentation, Guest Liaison

• Assign work to Room Attendants and train associates in housekeeping duties, and perform cleaning duties.
• Post room occupancy records.
• Adjust guests' complaints regarding housekeeping service or equipment.
• Write requisitions for room supplies and furniture renovation or replacements.
• Examine carpets, drapes and furniture for stains, damage, or wear.
• Check and count linens and supplies. 
• Aid in budget control through supervision of employees' use of linen, supplies and equipment.
• Record inspection results and notify cleaning personnel of inadequacies.
• Communicate with other hotel departments regarding problems that need their attention.
• Ensure key control policies.
• Take the initiative to greet guests in a friendly and warm manner.

Skills: Work Assignment, Staff Training, Complaint Resolution, Supply Requisition, Inspection and Reporting, Inventory Counting, Budget Control, Interdepartmental Communication

• Keeping all areas of the office building in a clean, tidy and orderly condition daily, including the kitchen/café area, patio area, toilets and shower room.
• Keeping the surrounding areas of the office clean and tidy reporting any issues.
• Maintaining staff and client fridges, tidying meeting rooms, and cleaning office space.
• Keeping garage and storage areas clean and tidy.
• Watering of all greenery/plants and managing upkeep.
• Clearing, washing up and loading the dishwasher.
• Emptying office bins daily, putting out waste and recycling for collection. 
• Managing the recycling and ensuring standards are upheld.
• Assisting with catering, preparing tea and coffee for meetings and helping with clearing away lunches. 
• Help make rooms presentable for meetings and catering for larger company events.
• Maintaining and monitoring stock, e.g., consumable items such as toiletries/cleaning supplies/ equipment, lightbulbs, tea, coffee, refreshments, snacks, and relevant general 'household' supplies.

Skills: Office Cleaning, Grounds Maintenance, Kitchen Support, Waste Management, Recycling Coordination, Event Assistance, Stock Monitoring, Meeting Preparation

• Assist in the daily coordination of Housekeeping assignments to department staff, ensuring prompt and efficient operations
• Maintain regular attendance in compliance with Omni standards, as required by scheduling, which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Open the Housekeeping department, assigning rooms to be cleaned each day to room attendants and creating boards. 
• Assign customers to room attendants and supervisors. 
• Preparing supervisor boards with detailed information on rooms to inspect and action items.
• Coordinate arrivals and rooms inventory, working closely with the Hotel Front Desk Rooms Controller. 
• Maintain clear and efficient communication with the Front Desk and Supervisors.
• Monitor the computer system, PMS, and stats.
• Respond to all phone calls/requests from guests and other departments.
• Dispatch specific requests to floor supervisors and runners.

Skills: Housekeeping Coordination, Attendance Compliance, Personal Grooming, Room Assignment, Supervisor Board Prep, Inventory Management, Communication Skills, Request Dispatch

• Ensure rollaway beds, refrigerators and other requested items are inventoried and logged accurately.
• Enter and monitor housekeeping tickets in Synergy. 
• Coordinate care and out-of-order rooms with engineering and the front office.
• Monitor Medallia, pass along and profile notes daily for housekeeping issues, and communicate with engineering.
• Check in department shipments physically and receive orders in Birchstreet, submitting complete and accurate paperwork to accounts payable promptly.
• Monitor office supply inventory, communicating needs to the Director.
• Coordinate signatures and submission of weekly department time edit and time audit forms, as well as all training rosters, to the paymaster promptly.
• Enter weekly department schedules promptly.
• Maintain cleanliness and organization in the department.

Skills: Inventory Management, Ticket Monitoring, Room Coordination, Issue Tracking, Shipment Receiving, Supply Monitoring, Payroll Coordination, Schedule Management

• Uniform distribution, tracking, inventory and ordering
• Retrieve keys and assignment sheets from the room attendants
• Guest requests from room attendants
• Monitor Opera for rooms in the queue and rooms that are blocked for arrival
• Assist with payroll time edits
• Inventory supplies and inform managers of items to be ordered
• Keep the housekeeping office area clean and organized
• Log DND rooms as given by the supervisors
• Key inventory in the morning and at the end of the shift
• Monitor and investigate guest comment cards
• Deliver passionate and engaging service to guests
• Greet or welcome everyone warmly with a smile

Skills: Uniform Management, Key Retrieval, Guest Request Handling, Room Monitoring, Payroll Assistance, Supply Inventory, Office Organization, Guest Feedback Analysis

• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms
• Prepare and distribute assignment sheets/workboards to Housekeeping team members
• Coordinate with the front office to track the readiness of rooms for check-in
• Document and resolve issues with discrepant rooms with the front office
• Response to in-house guest requests 
• Handle all admin duties for the Housekeeping Department
• Receive, record, and transmit guest requests accurately
• Responsible for entering accurate room status into the computer daily and investigating discrepancies
• Maintain and update administrative data
• Maintain key control and monitor lost property.

Skills: Report Generation, Room Status Verification, Assignment Coordination, Front Office Liaison, Guest Request Handling, Administrative Support, Data Maintenance, Key and Property Control

• Assist the Housekeeping Department with their operations in Hatteras, NC, ensuring a welcoming environment for guests and owners by ensuring homes are clean and cared for
• Assist Housekeeping leadership with scheduling, distribution of tickets, ordering and organizing supplies
• Maintain working relationships with third-party housekeeping vendors
• Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency
• Be part of an on-call coverage rotation within the housekeeping team to address urgent issues
• Build and maintain business relationships and open lines of communication with other internal support teams
• Answering telephone calls. 
• Records guests’ requests/messages in the guest request log book and ensures that the requests are being followed up on
• Supervises the sign-in/sign-out floor master keys during housekeeping personnel’s meal breaks
• Respond promptly to requests from guests, the front desk, or the guest service centre requests
• Coordinate the efforts of housekeeping, engineering, front office, and laundry

Skills: Housekeeping Support, Scheduling Assistance, Vendor Management, Standards Compliance, On-Call Support, Cross-Team Communication, Guest Communication, Key Supervision

• Generate operational reports for the coordination of the housekeeping department
• Handle telephone calls and ensure all messages, information and requests are logged
• Communicate promptly and accurately to provide prompt delivery of excellent service for both internal and external guests
• Maintain effective records and filing systems, complete all administrative reports accurately and promptly, process requests and delegate work assignments, while adhering to standards
• Assist the housekeeping supervisor in taking a lead role in the coordination of all housekeeping employees, including office opening and closing
• Maintain complete knowledge of housekeeping services, outlets, hotel areas, features, / features and hours of operations, and follow all occupational health and safety regulations
• Responsible for the administrative work of the housekeeping department
• Maintain good communication between housekeeping and other departments
• Provide luxury services to the guests throughout their stay

Skills: Report Generation, Call Handling, Communication Skills, Record Keeping, Staff Coordination, Service Knowledge, Administrative Support, Interdepartmental Liaison

• Be able to use Opera and Alice
• Exceptional follow-through and attention to detail
• Excellent written and communication skills
• Willingness to work holidays and weekends as business levels dictate
• Pleasant and professional phone demeanor.
• Ability to take on new responsibilities and roles as the position demands, whether they are administrative or operationally based.
• Understand professional housekeeping and inspection processes
• Professional in all forms of communications, such as email, phone calls, video calls, and texts

Qualifications: BA in Hospitality Management with 4 years of Experience

• Be able to work weekends and/or holidays with full seven days a week availability
• Strong organizational and time management skills with high attention to detail
• Ability to manage multiple priorities and meet deadlines
• Ability to learn quickly and adapt to a fast-paced environment
• Ability to problem-solve and decision-making skills, deal with a variety of challenges, and be solution-oriented
• Strong verbal and written English skills
• Ability to learn and adhere to new policies, procedures, and standards
• Ability to work on own with minimal supervision
• Ability to work efficiently and under extreme pressure and tight deadlines
• Previous experience in a hotel or resort environment
• Strong computer knowledge/skills and willingness to learn new programs
• Understanding of the finances of a department
• Ability to speak with guests and deliver excellent customer service
• Knowledge of the Microsoft Suite, including Word, Excel, and PowerPoint
• Knowledge of HotSOS or other Property Management Systems
• Working experience in Housekeeping Operations or Resort room operations

Qualifications: BS in Business Administration with 5 years of Experience

• Capability to understand and follow both oral and written directions, as well as knowledge and usage of correct business English and office practices.
• Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills.
• Proficient in time management, ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency and takes appropriate action.
• Be able to establish and maintain cooperative working relationships.
• Be able to use sound judgment, work independently with minimal supervision.

Qualifications: BA in Business Communication with 3 years of Experience

• Experience as a telephone operator is an advantage
• Certificate holder in Hospitality Management 
• Housekeeping experience, preferably in a hotel of similar size and complexity
• Ability to interact with guests and colleagues
• Good communication skills and organizational abilities
• Proficient in PC applications
• Good command of English, Mandarin, and Chinese.
• Good knowledge of office software
• Willing to work on shift rotation, weekends, and public holidays.

Qualifications: BA in Hotel and Tourism Management with 1 year of Experience

• Administrative work, supervisory, and housekeeping experience
• Excellent communication and organizational skills with the ability to work under pressure.
• Strong leadership ability, demonstrates understanding and application of management approaches for work direction, motivation, performance management, and disciplinary action.
• Demonstrate the highest level of customer service to current and prospective owners to maintain a positive brand image and company reputation.
• Ability to ensure administrative functions and duties are assigned and completed according to WD standards.
• Be able to create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Destinations' values.
• Professional appearance, commands a presence of respect and humility, ability to motivate and readily communicate expectations and follow up
• Excellent communication skills in dealing with guests and associates
• Ability to keep sensitive information confidential
• Knowledge of all housekeeping services, features, and hours of operation
• Analytical ability to grasp numbers and understand their impact
• Proficient in Word, Excel, and Outlook

Qualifications: BS in Facility Management with 4 years of Experience

• Availability to work Sunday through Saturday, early mornings and evenings
• Ability to work well under pressure in a fast-paced environment
• Be able to lead by example while embodying company values
• Highly responsive and reliable
• Strong attention to detail
• Prior housekeeping experience, although teaching the Vacasa standard
• Ability to stand, sit, and walk for an extended period.
• Must adhere to all company policies and procedures
• Reasonable comfort level with computers and smart devices
• Ability to check email daily

Qualifications: BA in Interior Design with 2 years of Experience

• Experience in a leadership role
• Housekeeping experience in a Hospital/medical setting 
• Knowledge of housekeeping techniques
• Must have good verbal communication skills as well as oral and written communication skills
• Must be familiar with the basic operations of housekeeping equipment
• Must be able to perform multiple tasks at the same time
• Must be able to speak, read, write, and understand English
• Must possess strong planning, organization, management, time management, and interpersonal skills
• Must be able to work effectively under pressure to meet established goals and objectives
• Must demonstrate personal and professional integrity
• Ability to anticipate and resolve problems in a positive manner
• Be able to read and speak English

Qualifications: BS in Environmental Science with 5 years of Experience

• Experience within the same or similar position in hospitality, previous housekeeping or supervisory experience 
• Strong organizational and communication skills
• Computer literate in Microsoft Word and Excel
• Proficiency in reading, writing and oral proficiency in the English language/ Spanish
• Ability to walk, bend, kneel and climb stairs throughout the full shift
• Ability to work inside and outside, subject to all weather conditions, including sun, wind, and rain
• Ability to work with chemicals/agents 
• Ability to work in cramped quarters, between laundry and storage areas
• Ability to work varied hours/days, including nights, weekends, and holidays 
• Ability to operate housekeeping/laundry equipment
• Hearing/speech/vision/literacy ability to have on one communicate with guests and employees, and to perform job functions and duties 
• Ability to function under pressure, set priorities and adjust to changing conditions

Qualifications: BA in Public Health with 2 years of Experience

• Previous housekeeping experience
• Knowledge of Microsoft Office
• Must be able to work a flexible schedule, which will include weekends and holidays
• Fluency in English and knowledge of other languages
• Must be punctual, dependable, and flexible to work evenings, weekends, and holidays.
• Tech-savvy with knowledge of relevant methods (Microsoft Office, Asgard, or other hospitality-related PMS)
• Fast typing with experience in data entry
• Outstanding organizational and multitasking abilities
• Must be goal-oriented and be able to work with deadlines, possessing a “sense of urgency” 
• Ability to sound judgment and critical thinking
• Positive attitude and a willingness to learn.
• Effective interpersonal, oral, and written communication skills.
• Must have a neat appearance and be well-groomed
• Physical activity, including short periods of working on their feet and walking.
• Be able to work in a standing position for long periods (up to 8 hours).

Qualifications: BS in Organizational Leadership with 4 years of Experience

• Basic knowledge of computers.
• Aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a hot or challenging work environment.
• Be able to establish and maintain a safe working environment according to OSHA regulations.
• Ability to follow directions, perform tasks with attention to detail, speed, accuracy, and follow-through.
• Ability to work without direct supervision.
• Ability to work well as part of a team, set up and organize a workstation with designated supplies and equipment.
• Complete the training/certification process for this position.
• Must be able to sit/ stand for long periods.
• Ability to perform tasks with attention to detail, speed, accuracy, and follow-through.
• Adhere to all health department, sanitation and safety regulations by the hotel.
• Ability to set up and organize the workstation with designated supplies and equipment.

Qualifications: BA in Communication Studies with 1 year of Experience

• Ability to delight guests and colleagues, learn, grow, and continually improve
• Ability to create ridiculously personal experiences
• Passionate about delivering great service and have a great understanding of Health and Safety.
• Previous experience in an administrative role
• Previous experience in a hotel
• Experience in a similar role within Housekeeping is desirable
• Be able to work comfortably and continuously strive to improve and be challenged.
• Ability to remain focused while dealing with deadlines and priorities.

Qualifications: BS in Human Resource Management with 5 years of Experience

• Prior housekeeping experience
• Understand professional housekeeping and inspection processes
• Professional in all forms of communications, such as email, phone calls, video calls, and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activities frequently and cope with interruptions
• Prior housekeeping experience
• Ability to stand, sit, and walk for an extended period
• Ability to use hands to finger, handle, or feel, and reach with hands and arms
• Must adhere to all company policies and procedures
• Ability to work as part of a team to ensure guest satisfaction

Qualifications: BA in Psychology with 2 years of Experience

• Work experience in hotel operations.
• Familiar with the Opera system and MS Office applications
• Good problem-solving, interpersonal and communication skills
• Good command of both spoken and written English and Chinese
• Strong interpersonal and communication skills 
• Passion for working with others and creating a difference in the workplace
• Ability to provide excellent customer service to residents and staff. 
• Ability to exercise independent judgment and provide leadership.
• Ability to maintain confidentiality and carry out job responsibilities in a professional manner.

Qualifications: BS in Hospitality and Event Management with 3 years of Experience

• Passion and enthusiasm for helping others
• Ability to collaborate in a team environment
• Be able to listen and communicate well
• Ability to work with confidential and sensitive information
• Strong attention to detail, while multitasking and delivering work on time
• Ability to build trusting working relationships is highly desired
• Proficient with computers and computer programs, including Microsoft programs
• Willing to work for shift duties
• Hotel experience with Housekeeping procedures 
• Be able to understand and follow written and oral communication and instructions.
• Ability to handle a high volume of telephone calls and have proper phone etiquette.
• Basic PC skills (word processing, email, PowerPoint, Excel, etc.)

Qualifications: BA in Sociology with 2 years of Experience

• Proficient letter-writing skills in both English and Chinese.
• Good communication and interaction skills.
• Strong organizational skills to handle multiple assignments.
• Previous administrative experience in the hospitality industry or similar experience as a Housekeeping Administrator or Coordinator in a luxury hotel
• Knowledgeable in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
• Previous experience in payroll and purchase orders is an advantage
• Must be able to exert well-paced ability in a limited space
• Excellent mathematical, grammatical, and problem-solving skills. 
• Ability to compile letters, memos, etc., and run basic computer reports.
• Accountable and resilient skills in the workplace

Qualifications: BS in Operations Management with 6 years of Experience