• Collecting arrival and departure reports
• Scheduling housekeeping staff
• Liaising with the front desk to arrange special requests and welcome amenities
• Conducting team meetings and coordinating with vendors
• Resolving guest service issues related to housekeeping
• Communicating  with other departments and checking task completion status
• Managing departmental expenses, such as consumables
• Reporting all issues of concern to management, listening to and taking direction from management
• Scheduling and leading team meetings with Housekeepers
• Attending meetings with the management team to report on the Housekeeping Team and how everything is going

Skills: Report Collection, Staff Scheduling, Guest Relations, Team Coordination, Issue Resolution, Interdepartmental Communication, Expense Management, Management Reporting

• Responsible for conducting inspections of guest rooms and public areas while providing exceptional levels of service, including day-to-day support of the Director of Housekeeping.
• Manage the housekeeping team, including mentoring, coaching, counseling, and training.
• Build an exceptional housekeeping team while supporting the Director of Housekeeping.
• Work with Workday software and recruiting system software.
• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
• Hire, train, supervise, and develop colleagues for maximum effectiveness.
• Provide seamless employee relations with contract employees, ensuring proper training and culture integration.
• Establish safe working conditions through appropriate training.

Skills: Room Inspection, Team Leadership, Staff Training, Recruitment Software, Cleanliness Enforcement, Onboarding Support, Employee Relations, Safety Training

• Directly manage multiple teams of housekeepers
• Own all housekeeping metrics in the market, and work with internal and external teams to ensure the highest standard of cleanliness for guests
• Work cross-functionally with the technology team and operations team in other markets to streamline and improve the local operations
• Establish and continue working relationships with third-party vendors
• Create and perfect efficient housekeeping processes and procedures
• Manage and adapt to the fast-changing housekeeping process, and help train new team members
• Staff, schedule, and manage the team members of the department
• Responsible for the exceptional cleanliness of the entire hotel and exterior
• Manage inventory and implement cost-saving controls
• Manage the departmental expense and labor budget

Skills: Team Management, Metrics Ownership, Cross-Functional Collaboration, Vendor Relations, Process Improvement, Staff Training, Inventory Control, Budget Management

• Manages a team of Room Attendants and House Attendants
• Responsible for the cleaning and upkeep of a specific area of the hotel.
• Interviews, trains, and schedules the staff.
• Conducts Performance Evaluations and disciplines staff.
• Schedules work to be done daily, collects room and floor status sheets for assigned work areas.
• Monitors each Room Attendant’s daily progress.
• Inspects completed rooms to ensure that all standards have been met.
• When standards have been missed, bring the employee back to the room and coach the employee on how to correct the deficiency.
• Coordinates work orders in the assigned section, follows up to be sure work is completed.
• Releases the checkout rooms for sale.
• Monitors the performance of House Attendants, ensures that there are sufficient supplies on the guest floors.
• Checks the cleanliness of guest corridors, stairwells, elevators, and Linen Closets.
• Resolves guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, and accommodating special requests.
• Responds to all guest requests in an accurate and timely manner.
• Assists with responsibilities and duties in the absence of or heavy volume in the areas of Lobby Attendant, Room Attendant, and House Attendant.

Skills: Team Supervision, Area Maintenance, Staff Scheduling, Performance Evaluation, Quality Inspection, Staff Coaching, Supply Monitoring, Guest Service

• Oversee housekeeping operations in Placencia, Belize, creating a welcoming environment for guests and owners by ensuring homes are clean and cared for
• Meet and maintain the company standards and metrics such as NPS, standard unit appearance, and efficiency
• Hire, retain, and manage a team of efficient and high-quality housekeepers, ensuring all are trained, effective, and adhere to the company's policies and procedures
• Manage a budget for the portfolio, adhering to set annual costs, with the ability to perform a cost-benefit analysis
• Support the team with escalated guest and homeowner concerns by responding to emails, calls, and tickets
• Partner and assist the Business Development Representative when new units join the portfolio
• Conduct regular inspections before guest and owner arrivals
• Establish and maintain open, collaborative relationships with fellow regional team members and the upper management team
• Provide cross-coverage for the Manager and Co-Managers

Skills: Operations Oversight, Standards Compliance, Team Management, Budget Management, Issue Resolution, Business Partnership, Property Inspection, Cross-Functional Collaboration

• Manage guest room status with the front desk team in a timely and proper manner
• Conduct guest room inspections regularly
• Maintain sufficient inventory and stock levels
• Oversee and verify employee supplies, equipment, and uniforms
• Monitor daily housekeeping shift operations and ensure compliance with given policies, standards, and procedures
• Attend departmental meetings and communicate objectives effectively
• Optimise job training tools for new room attendants
• Build trusted and collaborative relationships with employees
• Maintain consistency and discipline in procedures and documents according to SOPs and LSOPs
• Establish a positive example for guest relations

Skills: Room Status Management, Room Inspection, Inventory Control, Equipment Oversight, Shift Supervision, Meeting Participation, Training Optimization, Team Collaboration

• Oversee the day-to-day operations of the Housekeeping department to ensure that the facility and guestrooms are clean and orderly while following hotel standards
• Ensure that staff are compliant with local and company policies, as they relate to safety, cleanliness, and brand standards.
• Ensures that projects/department milestones/goals are met and within budget.
• Consistently offer professional, friendly, and engaging service
• Organize the team to ensure all guest rooms, public areas, and heart of the house areas are maintained, ensuring that the highest standard of cleanliness is met
• Monitor labor costs while ensuring effective scheduling and department productivity
• Assist with preventative maintenance programs while working with the Director of Engineering
• Address guest concerns and react quickly, logging and notifying the proper departments
• Manage the departmental budget in a fiscally responsible manner
• Ensure effective communication, including coaching and performance management
• Attend regularly scheduled departmental meetings
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies

Skills: Operations Oversight, Policy Compliance, Goal Achievement, Guest Service, Team Organization, Labor Cost Control, Maintenance Coordination, Budget Management

• Manage the daily operational needs for manpower and the department's inventory
• Ensure the cleanliness of the room quality adheres to the brand standards
• Responsible for all guests' enquiries, complaints, and making sure the company fulfills positive guest satisfaction
• Promote teamwork and quality services through daily communication and coordination with the team and all stakeholders in the hotel 
• Distribute/delegate room and public area cleaning assignments to Housekeeping team members.
• Interview, select, and train Housekeeping team members in proper work procedures and techniques.
• Monitor payroll reports, work schedules, stock rooms, and carts, and designated inventories
• Conduct an inventory of linen and housekeeping equipment.
• Plan and conduct staff meetings to ensure open communication among team members.
• Attend various operational-related meetings to obtain and disseminate pertinent information.
• Monitor the Housekeeping budget, purchasing, and inventory.
• Coordinate services with outside suppliers

Skills: Operations Management, Quality Control, Guest Satisfaction, Team Coordination, Task Delegation, Staff Training, Inventory Management, Budget Monitoring

• Leading the housekeeping team to ensure all hotel areas, including rooms, public areas, and staff areas, are clean, ready, and presentable
• Coordinating with other departments to ensure consistent standards are maintained and checks are in place.
• Ensuring audits are completed by the team to ensure the company maintains consistency.
• Driving team members to achieve their objectives/targets and development goals.
• Maintaining a positive relationship with external stakeholders (staffing agencies/ suppliers)
• Using the allocated budget effectively to ensure the highest cleaning standards are delivered
• Managing the agency staffing payroll budget
• Managing lost and found protocols
• Working as a duty manager in an allocated shift
• Assisting with H&S protocols in the hotel.

Skills: Team Leadership, Department Coordination, Audit Oversight, Performance Management, Stakeholder Relations, Budget Utilization, Payroll Management, Lost and Found Management

• Directs, leads, and coaches the team’s activities within the Housekeeping department to ensure all areas of responsibility are covered
• Ensures daily plans are in place and work is carried out in the correct priority order.
• Takes responsibility for the cleanliness of all guest areas, guest accommodation, and team accommodation within the Hotel.
• Confidently deals with guest concerns with the ability to resolve problems, showing empathy and understanding, continually looking to improvise with opportunities guests provide.
• Monitors guest insights, using feedback to drive a culture of improvement.
• Effectively projects for guest demand, monitors the speed of service, and is proactive in arranging appropriate resources/support to ensure the guest experience is not affected
• Continually provides feedback and coaching to all team members, conducts regular Coffee Chats, and reviews
• Nurtures a high-performance culture where everyone’s contributions are recognised, where talent thrives, and where rewarding careers are built
• Manages compliance with all relevant legislation, company, and Health and Safety policies within the area of responsibility

Skills: Team Leadership, Task Prioritization, Area Cleanliness, Guest Issue Resolution, Feedback Utilization, Resource Planning, Staff Coaching, Compliance Management

• Oversee the operation of the housekeeping department on a day–to–day basis.
• Manage and positively lead a team of Cleaning Assistants, including rostering on Deputy Software and scheduling jobs on the bespoke software system
• Monitor performance with cleaning audits and guide how to continually improve standards.
• Undertake appraisals and formal/informal 1-1s to ensure the team is equipped with the skills to complete their roles to the highest standards and feel valued as a vital part of the cleaning team.
• Ensure a high standard of team and personal presentation, complying with statutory and Company regulations to wear the company uniform and PPE.
• Ensure that a satisfactory laundry service is maintained and dry stock and consumables are rotated, and areas are kept clean and tidy.
• Comply with all legal requirements in respect of health and safety and welfare of staff and customers, COSHH, and manual handling.
• Provide reports, e.g., property standard reports, cleaned, empty, departure checks, and notes to maintenance.
• Fulfill the operational needs of associated departments such as laundry, florist, and guests' needs or requests, train and properly lead the team.

Skills: Department Oversight, Team Leadership, Performance Monitoring, Staff Appraisals, Presentation Standards, Laundry Management, Compliance Enforcement, Reporting Skills

• Inspects guestrooms to ensure the highest cleaning standards are met.
• Provides counseling and supports team members in meeting their responsibilities and becoming part of the team.
• Interviews applicants and hires qualified candidates.
• Executes and issues notices of disciplinary action.
• Ensures all team members follow hotel policies and procedures.
• Expedites and oversees special requests from the Front Desk.
• Attends management meetings.
• Develops teams and their members.
• Motivates employees to provide superior customer service to guests.
• Monitors job performance daily.

Skills: Room Inspection, Team Support, Recruitment, Disciplinary Action, Policy Enforcement, Special Requests, Meeting Attendance, Staff Development

• Understand guests' service needs.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ascertain departmental training needs and provide such training.
• Direct the performance of staff and follow up with corrections.
• Retrain staff and hold them accountable for their performance.
• Run the housekeeping day to ensure completion of tasks in all housekeeping areas with a positive guest experience.
• Recognize unsafe practices and correct them for the safety of guests and associates.
• Assist and/or direct special cleaning projects continuously.

Skills: Guest Service, Confidentiality, Staff Training, Performance Management, Staff Accountability, Task Coordination, Safety Enforcement, Project Oversight

• Understand housekeeping standards, policies, procedures, and best practices.
• Work with Microsoft Office programs, including Word, Excel, and Outlook.
• Determine supply and demand.
• Analyze activities and information to arrive at logical conclusions.
• Meet quality standards for service.
• Communicate clearly and concisely verbally and in writing to convey information effectively.
• Adapt to constantly changing situations and personalities, ensuring quality service to all guests.
• Maintain decorum in stressful situations.
• Work varying schedules to reflect the business needs of the hotel, including evenings, weekends, and holidays, and maintain availability via cell phone.
• Establish and maintain effective professional, courteous, constructive relationships with guests, staff, and the management team.
• Successfully hire, train, and motivate staff.

Skills: Housekeeping Standards, Microsoft Office, Supply Analysis, Data Interpretation, Service Quality, Communication Skills, Adaptability, Staff Management

• Negotiate pricing to ensure contracted rates are within guidelines.
• Consistently research cleaning methods and products to ensure the resort is using the most sustainable and cost-effective cleaning solutions.
• Monitor and enforce all security procedures to assure all supplies, chemicals, linens, and stock items are properly controlled and accounted for, including conducting regular inventories of all items.
• Monitor and enforce all key and asset control procedures, including performing routine inventories of master keys and radio assets.
• Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.
• Monitor house count and make staffing adjustments accordingly.
• Plan and conduct housekeeping daily/weekly stand-up meetings as well as monthly department staff meetings.
• Attend various other related meetings, i.e., managerial weekly meetings, to obtain and disseminate pertinent information.
• Maintain the SDS manual.
• Participate in facility emergency procedures and drills.

Skills: Price Negotiation, Research Skills, Inventory Control, Asset Management, Workload Delegation, Staffing Adjustment, Meeting Facilitation, Emergency Preparedness

• Hire, train, schedule, lead, and supervise all housekeeping staff.
• Responsible for ongoing performance management and annual performance reviews.
• Manage the daily activities of the housekeeping department, including cleaning of all residential areas, common areas, and offices.
• Conduct inspections to ensure the quality of work.
• Provide direction and support to the housekeeping team.
• Ensure compliance with company policies and procedures, standards, and service guarantees.
• Responsible for the management of laundry services.
• Management and development of departmental budget, and provide monthly summaries/expenses.
• Order departmental supplies and equipment, and maintain inventory.
• Ensure proper maintenance of all equipment, and plan for repair and/or replacement of used and damaged equipment.
• Ensure staff are provided with appropriate safety training, including chemical safety and bio-hazard policies.
• Attend and act upon applicable needs noted by the Resident Advisory Council and Condominium Board.

Skills: Staff Leadership, Performance Management, Department Oversight, Quality Inspection, Team Support, Policy Compliance, Laundry Management, Budget Management

• Ensures property maintenance, physical plant appearance, and health sanitation requirements are met and in compliance with regulatory and company standards. 
• Ensures that the cleanliness and physical appearance of the property provide a superior guest experience. 
• Works closely with the Engineering and Front Desk departments.
• Responsible for assuring the highest quality guest experience by promoting the Thoughtful Service Model throughout all areas of responsibility. 
• Handles and resolves guest complaints and concerns.
• Oversees the operation of designated direct reports and venues, including adequate/efficient staffing. 
• Oversees the scheduling and payroll for all direct reports and employees who report to them.
• Ensures cost control of product and inventory through monitoring stock and ensuring property and efficient utilization throughout areas of responsibility and within established procedures and policies.
• Assists in the preparation of necessary data for the budget in areas of responsibility. 
• Assists in projecting annual costs and monitors actual financial results for Housekeeping, Internal Maintenance, and Laundry departments
• Takes corrective action to help ensure that financial goals are met.
• Identifies training and development needs within areas of responsibility and ensures ongoing training occurs as required by the Company's policies and procedures.

Skills: Maintenance Compliance, Guest Experience, Department Collaboration, Service Model Promotion, Complaint Resolution, Staff Oversight, Payroll Management, Cost Control

• Supports the smooth running of the housekeeping department in the hotel, where all aspects of the guest experience are delivered to the highest levels
• Supports the smooth running of the housekeeping department in the conference and congress area, including Meeting and Event set up.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers on plans and objectives, where housekeeping initiatives and hotel and congress targets are achieved
• Manages the housekeeping team, fostering a culture of growth, development, and performance within the department
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, and that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Delivers an effective programme that advances service standards, profitability, and cost control
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, and performs follow-up

Skills: Housekeeping Operations, Event Setup, Guest Satisfaction, Target Achievement, Team Management, Budget Control, Stakeholder Relations, Compliance Management

• Ensure the procedures of the EcoSure food safety program are consistently maintained
• Oversee day-to-day operations, including leading and directing Guest Attendants, Housepersons, Coordinators, Pro Host, Laundry, and Health Club Attendants in sub-departments
• Ensure performance reviews are completed on time for all areas
• Create and implement a detailed training program for all sub-departments
• Support colleague engagement, including recognition, feedback, and resources
• Drive guest satisfaction, including training, inspections, and feedback.
• Oversee training programs for all areas, including training processes and the trainer teams
• Create and implement detailed actions to drive brand standard compliance, including training, inspections, and feedback for Housekeeping arrival, stay over service, turndown, and laundry service
• Audit guest room and public area cleanliness and standards compliance
• Resolve all guest concerns on time
• Ensure VIP rooms are inspected for arrival, stay over service, and turndown
• Assist in all hotel-wide training initiatives
• Create and implement a hotel deep cleaning program in coordination with the Engineering and Front Office teams

Skills: Food Safety Compliance, Operations Oversight, Performance Reviews, Training Program Development, Employee Engagement, Guest Satisfaction, Standards Auditing, Deep Cleaning Program

• Greet all guests promptly and with a friendly and upbeat attitude.
• Follow company standards of hospitality by making eye contact with every guest, smiling, and offering a warm and friendly greeting.
• Be a brand advocate by providing guests with accurate information regarding facilities and services.
• Respond to guest inquiries and requests in a polite manner and anticipate guest needs.
• Investigate guest complaints and service recoveries.
• Recognize and cultivate regular guests and repeat business.
• Recommend restaurants and facilities as the first option.
• Demonstrate the power to solve guest problems by assisting the guest and alerting the Director of any complaints.
• Promptly inform management of any complaints, comments, or incidents.
• Make every effort to learn guest names.
• Monitor the inspection of rooms, public areas, and the Casino, complete reports, verify status reports, report clean suites to the hotel front desk, and/or load into automated property management systems.
• Supervise and monitor the work performance of team members and Supervisors by conducting room inspections.
• Provide coaching and counseling to team members and conduct performance reviews.
• Communicate and coordinate with Engineering/Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas.

Skills: Guest Greeting, Hospitality Standards, Brand Advocacy, Guest Inquiry Response, Complaint Resolution, Room Inspection, Team Supervision, Maintenance Coordination

• Experience in Housekeeping Management of luxury properties.
• Experience working in landscaping
• Good command of Microsoft Suite (Excel)
• Knowledge of inventory and cost management
• Knowledge and understanding of Ecolab product use.
• Working knowledge of laundry management.
• Good team leader, able to maintain a positive attitude.
• Ability to work in a very large environment where villas are spread around.
• A dedication towards improving customer delight, as well as company profitability
• A determination to build positive working relationships with team members to reach common goals
• Must be willing to work any day of the week and any shift

Qualifications: BS in Hospitality Management with 5 years of Experience

• Experience working as a Room Attendant.
• Knowledge of proper cleaning techniques, requirements, and use of equipment.
• Knowledge of proper chemical handling.
• Fluency in English, both verbal and non-verbal.
• An ability to perform mathematical calculations.
• Can perform job functions with attention to detail, speed, and accuracy, and follow directions thoroughly.
• Must be prioritized and organized.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• An ability to work cohesively with co-workers as part of a team, and work with minimal supervision.

Qualifications: BS in Home Economics with 1 year of Experience

• Previous supervisory experience
• Strong written and verbal skills
• Excellent interpersonal, customer service, organizational, team-building, and problem-solving skills
• Knowledge of the Culinary Bargaining Agreement
• Must demonstrate the ability to lead, guide, direct, develop, and motivate people at all levels.
• Strong people skills with the ability to problem solve through listening and responding to the needs of team members.
• Working knowledge of Housekeeping operations
• Knowledge of computers and typing skills
• Good understanding and working knowledge of chemical and cleaning supplies and techniques/equipment, including SDS and OSHA guidelines
• Must be able to converse, understand, read, and write in English.
• Must be able to calmly handle all situations.

Qualifications: BS in Operations Management with 4 years of Experience

• Experience working in Housekeeping Management
• Experience working as a Housekeeping leader at a larger hotel
• Seasonal working experience
• Understanding of different communication styles with the ability to be able to communicate with versatility at all levels
• A high level of operational knowledge specific to the area of expertise, and uses this skill and knowledge to coach team members to thrive
• Ability to effectively lead, motivate, and engage the team, even in times of high demand
• Able to manage multiple priorities and adapt quickly to changing requirements
• Willingness to challenge if standards aren’t meeting required levels
• Good financial knowledge with the ability to manage costs in line with the Housekeeping budgets
• Ability to coach and give feedback to team members to improve performance

Qualifications: BA in Tourism Management with 6 years of Experience

• Experience managing a housekeeping or event setup operation in a convention center, hotel, sports venue, or other public assembly facility, with supervisory responsibility
• Experience managing paperwork on multiple fronts, processing documents accurately, and on time
• Experience managing training, review of performance, and employee discipline
• Possession of, or ability to obtain, a current CPR certificate
• Good communication skills with a good command of the English language, both written and spoken
• Immaculate personal presentation
• Excellent customer service skills with the ability to anticipate guest needs and go the extra mile
• Must be able to get along well with coworkers and work as a team.
• Must present a well-groomed appearance.

Qualifications: BS in Environmental Science with 2 years of Experience

• Working experience in Housekeeping as an Inspector
• Prior guest relations training
• Ability to satisfactorily communicate in English with guests, co‑workers, and management to their understanding.
• Experience working with proper chemical handling
• Fluency in a foreign language, preferably Spanish
• Ability to read, write, and understand simple instructions.
• Good oral communication skills.
• Knowledge of the safe use of cleaning products.
• Ability to work well with other people on time, according to standards.
• Ability to use standard house cleaning equipment.
• Knowledge of Innkeepers' Laws and OSHA regulations, and safety.

Qualifications: BA in Communication Studies with 3 years of Experience

• Previous experience with Collective Bargaining Agreements and Articles directly relating to Housekeeping.
• Management experience in housekeeping management at progressively higher levels of responsibility.
• Working knowledge of all aspects of the Housekeeping Department.
• Ability to work in a fast-paced, busy, and somewhat stressful environment.
• An ability to understand process development.
• Ability to maintain confidentiality of sensitive information.
• Excellent customer service skills.
• A strong ability to lead and mentor a team.
• Strong interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Knowledge of pertinent laws and regulations impacting Housekeeping, including OSHA.
• Knowledge of various computer applications, including Microsoft Office, Outlook, LMS, and software used for housekeeping.
• Ability to effectively communicate in English, in both written and oral forms.
• Williness to work varied shifts, including weekends and holidays.

Qualifications: BS in Public Health with 8 years of Experience

• A hands-on approach with a ‘can-do’ spirit
• Experience in a Luxury Hotel in the UAE in a Managerial role
• Computer literacy, with a strong knowledge of Word, Excel, and Outlook.
• Experience working with Hotel PMS, Opera
• Must be proactive with a meticulous eye for detail.
• Must be highly organized and energetic, and possess the ability to get the job done.
• Excellent communication skills.
• Strong organizational, supervisory, and communication skills.
• Dynamic, energetic, creative, and thrives under pressure.
• An ability to manage and drive a highly dynamic operation
• A continually creative and innovative personality
• Demonstrable achievements in improving customer satisfaction and profitability
• Ability to find creative solutions while taking ownership of all duties and tasks assigned
• A strong team member who ensures the effective implementation and administration of company-wide policies, procedures, and practices, following stated company objectives and legislation requirements
• An enthusiasm towards all duties requested by management

Qualifications: BA in Hotel and Restaurant Administration with 7 years of Experience

• Duty management and Housekeeping team leadership experience in a property of similar size and standard.
• A strong understanding of operational controls, budgeting, forecasting, and scheduling.
• Proven track record with success in coaching and training, and implementation of process and audit
• Proven record of self-initiative and demonstrated capability to lead a team
• Demonstrates collaboration with other departments
• Shows awareness of market trends and can implement new initiatives
• Thorough knowledge of statutory regulations, ensuring the business is always operated within the law
• Understanding of systems to support driving results, including Opera, Microsoft suite
• Knowledge of a service optimization tool such as "Quore"
• Driven to deliver a high-end experience for guests and residents
• Ability to work a flexible schedule, including evenings and weekends

Qualifications: BA in Organizational Leadership with 5 years of Experience

• Previous housekeeping experience in a 5-star hotel
• Experience working in a managerial position in the housekeeping department
• Working knowledge of proper chemical handling
• Knowledge of proper cleaning techniques and the use of equipment
• Friendly, approachable, and professional
• Excellent organizational and management skills
• Strong interpersonal skills with proven ability to lead a team
• Ability to perform basic mathematical calculations
• Excellent level of English
• Excellent computer skills and knowledge of OPERA
• Ability to provide needed training to the staff
• Ability to endure abundant physical movements in carrying out certain job functions

Qualifications: BA in Human Resource Management with 6 years of Experience

• Experience in a supervisory role.
• Previous guest relations training.
• Ability to input and access information in the property management system/computers.
• Exert physical effort in lifting 25 pounds to 50 pounds, and also assist in pushing/pulling linen carts weighing 150+ pounds
• Endure various physical movements throughout the work areas.
• An ability to reach normal levels following height.
• Can remain in a stationary position for 30 minutes throughout the work shift
• An ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Willingness to do a lot of walking and moving around from building to building.

Qualifications: BS in Environmental Health and Safety with 2 years of Experience

• Previous experience within a similar hotel position
• A sound understanding of Workplace Health and Safety, including safe chemical handling
• Thorough understanding of factors contributing to a successful housekeeping operation
• Demonstrated strong communication and leadership abilities
• Previous experience with quality control, inventory control, rostering, and maintaining costs to budget
• Proven ability to adhere to the principles of high quality, service excellence, and attention to detail
• An ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, and public and school holidays.
• Ability to train and develop team members.

Qualifications: BS in Tourism and Hospitality Management with 4 years of Experience

• Prior Housekeeping Supervisory/Management experience
• Previous supervisory experience in an upscale, full-service hotel environment
• Exceptional knowledge and understanding of housekeeping operations, including managing inventories, turndown service, special needs of VIP guests, room assignments, inspections, safety, and health standards.
• Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
• Ability to teach employees the importance of, and how to interact with internal/external guests, and courteously solve internal requests
• Able to set priorities for the Housekeeping team and provide feedback to others that enhances performance.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
• Ability to work well under pressure, managing quick turns and high occupancies.
• Strong organizational skills with the ability to multitask and provide guest follow-up in a fast-paced environment.
• Must be able to work a variety of shifts, including weekends and holidays.
• An ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• An ability to stand or walk for an extended period or an entire work shift, as well as repetitive motion of arms, hands, and legs.

Qualifications: BS in Business Management with 5 years of Experience

• Previous resort housekeeping experience.
• Previous supervisory or management experience in a guest service setting.
• Must be able to communicate effectively and professionally in English.
• Must be able to lift to 50 lbs, stand for long periods, and be able to access all areas of the resort.
• Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Experience working with IQware PMS
• Must be bilingual in Spanish.
• Excellent customer service skills.
• Strong administration and organizational skills
• Results-oriented with the ability to adapt to the challenges of a continually evolving workforce while remaining flexible and working under pressure

Qualifications: BA in Event Management with 3 years of Experience

• Previous experience as Housekeeping Manager, preferably in a luxury hotel
• Ability to analyze data and trends and create strategies for improvement
• Strong administration and organizational skills
• Excellent communication skills, both verbal and written
• Highly responsible and reliable
• Ability to work cohesively as part of a team
• Ability to work with a diverse group of employees
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Computer literate in Microsoft Windows applications
• Results-oriented with the ability to adapt to the challenges of a continually evolving workforce while remaining flexible and working under pressure
• Pre-opening work experience

Qualifications: BS in Hotel Administration with 6 years of Experience

• Previous general housekeeping experience
• Previous housekeeping management experience
• Knowledge of basic cleaning procedures and products used to most efficiently clean specific areas.
• Knowledge of laundry services practices.
• Skills in managing a diverse workforce and customer base.
• Skills in scheduling and modifying schedules.
• Skills in maintaining an adequate inventory.
• Ability to recommend work improvements and methods.
• Ability to provide excellent customer service.
• An ability to work safely.
• Ability to determine the tools and equipment needed to do a job.
• Ability to operate equipment and train others in its use.

Qualifications: BS in Operations Management with 4 years of Experience

• Experience in housekeeping within a luxury resort.
• Must have Intermediate skills with Microsoft Office products - Word, Excel, PowerPoint, Outlook, preferably Opera
• Must be able to speak, read, write, and understand the primary languages used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Good communication skills, both verbal and written.
• Ability to supervise subordinate staff, including assignment of duties, evaluating service, and taking disciplinary action.
• Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by a computer.
• Knowledge of hotel housekeeping operations.
• Must have solid budgetary analysis capabilities
• Knowledge of housekeeping service techniques and cost controls, such as manpower, productivity, and other expenses.
• An ability to walk and give direction most of the working day, and must be able to stand and exert well-paced mobility for up to 6 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift 15-40 lbs. on a regular and continuing basis, as well as walk, stand, sit, bend, stoop, squat, and stretch to fulfill tasks.
• Must have finger dexterity to be able to operate office equipment.

Qualifications: BS in Hospitality Management with 7 years of Experience

• Previous supervisory/management experience and skills
• A strong ability to lead and manage a team (10+ staff members)
• Ability to manage the housekeeping department schedule (10+ staff members)
• Strong business communication skills
• Pleasant, tactful, and courteous
• Must be professionalism
• Self-motivated and the ability to work independently and as a team
• Williness to have a varied work schedule that may include evenings, nights, and weekends.
• Comfortable speaking with guests when the situation arises, and possesses a flair for hospitality
• Must be highly motivated and able to multitask

Qualifications: BA in Hotel and Restaurant Administration with 3 years of Experience

• Related experience in housekeeping in a management or supervisory role.
• Effective management, leadership, organizational, and verbal communication skills
• Able to speak effectively before groups of guests and hotel employees
• Passionate about hospitality and rooms division
• Must be highly organized, efficient, and detail-oriented.
• Excellent interpersonal/relationship-building skills.
• Proficient in the use of Microsoft Word, Excel, and Outlook.
• Must have supervisory, coaching, and staff development experience
• Must be able to seize, grasp, turn, and hold objects with hands
• Must be able to work on feet for at least 8 hours
• Must be able to move, pull, carry, or lift at least 20 pounds, as well as occasionally kneel, bend, crouch, and climb

Qualifications: BA in Business Administration with 5 years of Experience

• Experience working in a union environment.
• Previous housekeeping work experience
• Previous experience of supervising or managing are large team, ideally within a housekeeping function.
• Ability to speak, communicate, and read effectively in English, both verbally and in writing.
• Be a team, customer, and KPI focused individual with the ability to achieve.
• Be experienced in managing a budget and rota system
• Willingness to have periods of standing exceeding 75% of shifts
• An ability to lift more than 50 pounds, reach, bend, and stoop for extended periods.
• Ability to use, carry, and operate all necessary equipment.
• An ability to work and enjoy a fast-paced and high-pressure environment.

Qualifications: BS in Facilities Management with 4 years of Experience