• Perform daily inspections of veterans'/patients’ rooms and common areas to ensure the best possible service
• Recruit, hire, and train new housekeeping associates
• Ensure the availability of materials and equipment
• Perform staff reviews and encourage teamwork among staff
• Maintain the team performance and process flow.
• Oversee the maintenance of guest rooms and replenish room supplies.
• Ensure the quality of service delivered is compliant with hotel guidelines and policies.
• Assist the Director of Rooms in establishing all the relevant systems of the Housekeeping department

Skills: Room Inspection, Housekeeping Staff Recruitment, Staff Training, Inventory Management, Team Leadership, Performance Evaluation, Quality Assurance, Process Improvement

• Lead, hire, and train hotel housekeeping staff to adhere to the high standards of cleanliness and customer satisfaction
• Supervise housekeeping staff as they perform daily assignments, including cleaning all guest rooms and public areas
• Track areas cleaned by room attendants and contact the front office to handle room damage or maintenance needs
• Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
• Assist in hiring, training, and promotion of all housekeeping employees.
• Attract, retain, and motivate the team to uphold company standards and practices.
• Conduct pre-shift meetings with staff and review all information pertinent to the day’s business.
• Monitor, measure, and recognize the performance of employees, and assist in the annual performance evaluations.
• Coach the team by providing specific feedback to improve knowledge, skills, and performance.
• Ensure employees are treated fairly and equitably, and handle employee issues in a professional and timely manner.

Skills: Staff Leadership, Housekeeping Supervision, Employee Training, Inventory Control, Budget Management, Performance Evaluation, Team Motivation, Conflict Resolution

• Manage day-to-day operations to ensure the quality and standards meet the expectations of the guests and employees.
• Ensure cleaning and servicing of rooms and housekeeping areas according to established Sonesta standards, including walk-throughs and inspections of housekeeping space and public areas
• Establish and maintain an inventory of supplies and operating equipment, including cost control measures.
• Compile and report the accurate status of guest rooms to the front office.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Ensure all Sonesta safety and sanitation standards are adhered to.
• Respond to guest complaints and ensure proper follow-up is completed.
• Serve as "Manager on Duty" and respond to emergencies.
• Maintain high standards of personal appearance and grooming.
• Prepare weekly work schedules following staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
• Conduct inventories of linen, supplies, and equipment.
• Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction and cleanliness scores.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Assist the Executive Housekeeper in the development of the department’s annual budget.
• Monitor performance against plan in revenues, labor costs, and expenses.
• Manage staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Actively participate and advise in the budget and forecasting processes, which support the overall objectives of the hotel.
• Ensure all staff are properly trained on systems, hotel policies, and service standards, and have the tools and equipment needed to effectively carry out their job functions.

Skills: Operational Management, Quality Assurance, Inventory Control, Cost Management, Team Coordination, Guest Relations, Safety Compliance, Staff Scheduling

• Plan, organize, develop, implement, and interpret the goals, objectives, policies, and procedures of the Housekeeping department
• Maintain the care of use of supplies and equipment, maintain facility appearance, and perform regular inspections of patient rooms for sanitation, order, safety, and proper performance of assigned duties
• Ensure equipment is returned to appropriate locations in proper working condition and ready for the next use
• Inventory stock and ensure adequate supplies/equipment for staff
• Identify additional cleaning needs and adjust the schedule to meet those needs
• Make daily rounds to ensure that the housekeeping staff are performing the required duties
• Routinely inspect the facility for cleanliness and safety (i.e., storage rooms, closets, patient rooms)
• Recruit, select, hire, evaluate, train, counsel, and supervise housekeeping staff
• Perform duties as a Housekeeping Assistant 
• Effectively manage and operate within budget
• Oversee catering for events
• Effectively manage and operate within budget

Skills: Housekeeping Management, Policy Implementation, Equipment Maintenance, Inventory Management, Staff Supervision, Facility Inspection, Budget Management, Event Coordination

• Leading, directing, and managing all aspects of the Housekeeping operation, including accounting procedures, inventory control, budgeting, and ordering.
• Managing and developing team members, including recruiting, interviewing, training, supervising, scheduling, coaching and counseling, reviewing performance and professional development, and recognizing and rewarding team members.
• Providing hands-on leadership.
• Assisting housekeeping team members to complete daily responsibilities, providing constructive feedback, and inspecting work.
• Maintaining cleanliness, service, and product quality standards for guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms.
• Ensuring a safe work environment, including monitoring chemical usage, providing chemical and safety training, and ensuring hazardous substances are properly labeled.
• Utilizing and collaborating with resources across different departments and the corporate office.
• Motivating employees to perform to their highest standard and establishing a trusting environment to enrich the culture.
• Focusing on the mission and well-being of the departments, the hotel, and the company.
• Leading by example and operating with integrity and respect.

Skills: Housekeeping Operations Management, Accounting Procedures, Inventory Control, Team Development, Staff Training, Quality Standards Enforcement, Safety Compliance, Cross-Department Collaboration

• Experience working in a Housekeeping management position
• Must have basic math skills
• An ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed the expectations of guests and team members
• Excellent time management skills
• Exhibit excellent customer service with a positive attitude
• Demonstrate dependable, regular attendance
• Concentrate and use reasoning skills and good judgment

Qualifications: BS in Hospitality Management with 3 years of Experience

• Track record of delivering exceptional guest and client experience
• Demonstrable expertise in analysis and action-taking
• Excellent oral and written communication skills
• An ability to communicate and function productively on an interdisciplinary team
• Must have excellent organizational skills
• Appropriate professional appearance and demeanor
• Proficient in Microsoft Word, Excel, and PowerPoint
• An ability to sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours

Qualifications: BA in Business Administration with 2 years of Experience

• Progressive housekeeping or room management experience, preferably in a luxury property
• Computer literate in Microsoft Windows applications
• Experience working with Opera PMS
• Proven experience working with collective bargaining agreements
• Hands-on management style with the ability to lead by example
• Strong organizational skills
• Excellent interpersonal skills, with great communication ability
• Must be able to inventory stock and ensure adequate supplies/equipment for staff
• Ability to plan, organize, develop, implement, and interpret the goals, objectives, policies, and procedures of the Housekeeping department

Qualifications: BS in Environmental Science with 4 years of Experience

• Proven luxury resort experience.
• Previous supervisory or management experience in a guest service setting.
• Must have advanced computer skills.
• Must be able to communicate effectively and professionally in English.
• Must be able to lift up to 50 lbs.
• Must be able to stand for long periods and be able to access all areas of the resort.
• Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Experience working with Lightspeed
• Must be bilingual in Spanish.

Qualifications: BA in Human Resources Management with 6 years of Experience

• Relevant experience (preferably with union experience)
• Ability to communicate in verbal and written English (and/or additional foreign languages)
• An ability to prioritize and organize work assignments, have timely follow-ups, and execute
• Superb time management skills
• Working knowledge of all hotel services/features and hours of operation
• Strong mathematical and reasoning abilities
• Technologically sound with Microsoft Office applications
• An ability to compute basic mathematical calculations
• Knowledge of safety initiatives in compliance with OSHA guidelines
• Ability to understand guests’ service needs and requests
• Ability to acknowledge guests’ requests in a polite manner
• Ability to apply logical thinking and understanding to carry out written and oral instructions
• Ability to address and solve problems involving guest and operational issues
• Ability to compute basic mathematical calculations

Qualifications: BS in Facilities Management with 7 years of Experience