HOUSEKEEPING DIRECTOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Jul 8, 2025 - The Housekeeping Director possesses comprehensive knowledge of hospitality housekeeping operations, with strong capabilities in developing and overseeing efficient procedures to ensure guest satisfaction and regulatory compliance. This role requires exceptional leadership, communication, and organizational skills, along with the ability to manage staffing functions such as hiring, training, supervision, and performance evaluation. The director should be adept at managing budgets, inspecting facilities for cleanliness and safety, handling flexible schedules including weekends/holidays, and supporting event-related housekeeping operations.

Essential Hard and Soft Skills for a Standout Housekeeping Director Resume
  • Operations Management
  • Quality Assurance
  • Inventory Control
  • Budget Management
  • Sanitation Compliance
  • Policy Compliance
  • Equipment Maintenance
  • Schedule Planning
  • Financial Forecasting
  • Process Improvement
  • Team Leadership
  • Conflict Resolution
  • Effective Communication
  • Staff Supervision
  • Employee Engagement
  • Guest Satisfaction
  • Performance Reviews
  • Cross-Functional Teamwork
  • Problem Solving
  • Training Programs

Summary of Housekeeping Director Knowledge and Qualifications on Resume

1. BS in Hospitality Management with 3 years of Experience

  • Prior supervisory experience in a long-term care setting
  • Computer and technology skills
  • Excellent written and verbal communication skills
  • An ability to read, write, and follow oral and written directions in English.
  • Must be able to relate positively and favorably to residents and families and to work cooperatively with other associates.
  • Must be able to interface positively with personnel from regulatory agencies.
  • Must have excellent leadership skills.
  • Ability to work a flexible schedule, including days, evenings, overnights, weekends, and holidays to meet business needs.
  • Ability to cover any shift in the event of call-offs or other operational needs.

2. BS in Hotel Administration with 4 years of Experience

  • Environmental services or housekeeping and laundry experience.
  • Familiar with cleaning protocols of the various isolation types
  • Ability to work in a healthcare environment and conduct themselves professionally and appropriately
  • Ability to read and write in the English language
  • Ability to provide and follow oral, written, and verbal instructions
  • Ability to manage effectively and develop strong working relationships with 2-4 supervisors and up to 30 team members.
  • Ability to be detail-oriented and visually inspect rooms for cleanliness and sanitation.
  • Ability to demonstrate proficiency with Microsoft Office products.
  • Ability to be highly visible and interact with guests for the majority of the shift.

3. BA in Business Administration with 1 year of Experience

  • Experience preferably in a supervisory capacity.
  • Working knowledge of environmental control practices and procedures
  • Previous experience in cleaning, maintenance, or other related fields
  • Medical or long-term care experience
  • Must be able to understand, speak, read, and write in the English language
  • Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form
  • An ability to compute basic arithmetic
  • Must be available to work varied shifts and flexible schedules

4. BS in Facilities Management with 6 years of Experience

  • Managerial experience in a luxury hotel, along with strong organizational skills and the ability to work independently.
  • Experience managing a union team
  • Strong understanding of operational controls, budgeting, forecasting, and scheduling
  • Ability to train and develop team members
  • Must be a team player and enjoy working on and with teams of people
  • Ability to work well in stressful and high-pressure situations
  • Must have strong analytical skills
  • Excellent verbal and written English skills, and a second language, preferably French
  • Excellent interpersonal, communication, organizational, and computer skills.
  • Willingness and ability to work a flexible schedule to meet business demands.
  • Willingness to assist with additional projects or requests

5. BS in Environmental Science with 5 years of Experience

  • Previous management experience in a hotel Housekeeping department, preferably in an upscale (4/5 star) hotel.
  • Basic knowledge of Microsoft Office software, including Excel, Outlook, and Word.
  • Knowledge of OPERA Property Management System
  • Must exhibit initiative, responsibility, flexibility, and leadership.
  • Knowledge of hotel, housekeeping, and hotel laundry operations
  • Ability to multi-task and establish priorities, leading and directing multiple projects while overseeing day-to-day operations.
  • Ability to maintain organization in a changing environment.
  • Able to perform basic mathematical calculations, with or without a calculator, as related to calculating and analyzing metrics related to productivity and labor/operational budgets.
  • Must be able to communicate clearly and professionally in English with coworkers, employees, owners, and management, both written and verbal.
  • Spanish language proficiency

6. BA in Human Resources Management with 3 years of Experience

  • Solid, provable experience leading the housekeeping function of full-service hotels
  • Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
  • Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
  • Fluency in another language
  • An ability to stand, walk, and talk or hear.
  • An ability to use hands to finger, handle, or feel objects, or a telephone.
  • Must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
  • Must maintain the care of use of supplies and equipment, maintain facility appearance
  • Must perform regular inspections of patient rooms for sanitation, order, safety, and proper performance of assigned duties

7. BS in Tourism Management with 4 years of Experience

  • Experience as an executive housekeeper, housekeeping manager, or similar
  • Strong understanding of environmental services (EVS), including cleaning processes and how to use a variety of cleaning supplies and equipment
  • Must be an experienced leader who demonstrates great attention to detail and customer service skills
  • Experience in guest services or hospitality
  • Strong verbal and written communication skills
  • Customer-oriented with a positive attitude
  • Able to ensure equipment is returned to appropriate locations in proper working condition and ready for the next use
  • Must be able to identify additional cleaning needs and adjust schedule to meet those needs
  • Must be able to make daily rounds to ensure that housekeeping staff are performing required duties

8. BA in Organizational Leadership with 2 years of Experience

  • Experience as a supervisor in housekeeping and laundry operations.
  • Previous Assisted Living work experience
  • Must have a working knowledge of Microsoft Office
  • Strong leadership abilities with good communication skills
  • Must be bilingual in Spanish and English
  • Must be able to effectively manage and operate within budget
  • Must exhibit excellent customer service and a positive attitude toward patients
  • Must demonstrate dependable, regular attendance

9. BS in Home Economics with 1 year of Experience

  • Passionate about cleanliness and details with similar work experience.
  • An expert in housekeeping operations
  • Must be a strong leader
  • A proven track record in guest and team member engagement and financial performance.
  • Excel at communication, both verbal and written.
  • Be flexible and willing to meet the demands of a 24-hour operation.
  • Must be able to concentrate and use reasoning skills, and have good judgment
  • Able to sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours

10. BA in Management Studies with 4 years of Experience

  • Prior housekeeping management experience in a healthcare setting, open to an Assistant Director looking to move into a Director role
  • A strong ability to analyze and interpret financial and other data
  • Must have general business acumen
  • Excellent interpersonal skills
  • High customer service and quality attitude
  • Ability to work under pressure and meet established goals and objectives
  • Excellent public speaking skills
  • Ability to utilize a participative approach to managing staff, organize and prioritize tasks, and develop budgets with a complete understanding of facility needs and requirements
  • Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills
  • Proficient in the use of Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook

11. BA in Communication Studies with 3 years of Experience

  • Experience as an Executive Housekeeper for a full-service or limited-service property
  • Proven track of successful guest service satisfaction in housekeeping scores
  • Able to stand/walk/work on feet during the whole duration of the shift
  • Able to initiate and maintain communication lines at all levels.
  • Proficient in Rooms Management Software Systems and Windows.
  • Ability to commit to and comply with the above-mentioned job description and accept added responsibility accordingly.
  • Must be flexible as this position requires weekend and holiday work.
  • An ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

12. BS in Business Management with 7 years of Experience

  • Experience in managing a large housekeeping department
  • Previous hotel/resort working experience
  • A friendly, outgoing disposition and previous experience working as a Director of Housekeeping in a bustling, fast-paced (seasonal) resort setting.
  • Experience with the Microsoft Office suite (Word, Excel, PowerPoint)
  • Previous experience with housekeeping software programs.
  • Aptitude to quickly learn and work efficiently with software programs.
  • Ability to communicate effectively.
  • Command of the English language, both spoken and written, and be bilingual in Spanish
  • Knowledge of cleaning equipment and cleaning chemicals.
  • Strong housekeeping skills, knowledgeable about laundry operations, and must be passionate about cleaning
  • An ability to provide excellent customer service, and should thoroughly enjoy creating excellent experiences for customers.

13. BS in Operations Management with 5 years of Experience

  • Successful housekeeping management experience
  • Guest Service working experience
  • Experience managing at least 200 rooms
  • An ability to lead a team while achieving and exceeding goals
  • Excellent communication skills, both verbal and written
  • Must have strong organizational skills
  • Experience working with budgeting, ordering, inventory, and payroll
  • Appropriate professional appearance and demeanor
  • Customer orientation and a positive attitude
  • Proficiency in Microsoft Word, Excel, and PowerPoint

14. BS in Hospitality Management with 4 years of Experience

  • Experience within well-reputed hotel chains
  • Full understanding of housekeeping and overall department functions.
  • Intermediate to advanced knowledge of financial terms, budgeting, and other accounting activities
  • An ability to effectively lead and manage the overall operation of the department's budget
  • Be able to control operating expenses.
  • Computer literate in Microsoft Office Suite, including Word, Excel, and PowerPoint
  • Excellent written and oral English skills
  • Exhibit excellent customer service with a positive attitude

15. BS in Hotel Administration with 5 years of Experience

  • Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operations
  • Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
  • Effective management, leadership, organizational, and communication skills
  • Ability to work a flexible schedule to include weekends and holidays
  • Must be able to routinely inspect the facility for cleanliness and safety (i.e., storage rooms, closets, patient rooms)
  • Must be able to recruit, select, hire, evaluate, train, counsel, and supervise housekeeping staff
  • Must be able to perform duties as a Housekeeping Assistant
  • Must be able to effectively manage and operate within budget
  • Must be able to cater for events

16. BA in Business Administration with 4 years of Experience

  • Proven supervisory housekeeping experience with actual luxury hospitality housekeeping/janitorial experience.
  • Experience working in uniform management.
  • Advanced computer skills.
  • Strong verbal and written communication skills.
  • Ability to perform basic arithmetic skills, such as metric measurement, addition, subtraction, multiplication, and division.
  • Can understand how to operate cleaning equipment and ability to choose safe and effective cleaning solutions.
  • Experience in carpet cleaning (all types) and upholstery cleaning.
  • Familiar with isolation and infection control.
  • Able to work various schedules and shifts.
Relevant Information
Director of Housekeeping Skills, Experience, and Job Requirements
Housekeeping Manager Skills, Experience, and Job Requirements