Job Summary: 

• Supervise the daily operations of the housekeeping staff
• Promote a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, and minimal expenses
• Supervise daily operations in sustaining the maintenance and sanitation of the guest rooms, public areas, and pool/health club.
• Supervise the laundry operations.
• Recommend and implement procedural changes.
• Monitor inventories and expenses.
• Support the company's vision of being recognized by clients as the best in the industry, one that aims to make the ordinary extraordinary

Skills on Resume: 

• Operations Management (Hard Skills)
• Team Supervision (Soft Skills)
• Quality Assurance (Hard Skills)
• Sanitation Oversight (Hard Skills)
• Laundry Supervision (Hard Skills)
• Process Improvement (Hard Skills)
• Inventory Monitoring (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor.
• Investigate complaints, evaluate corrective actions, and implement a plan to resolve and de-escalate conflicts.
• Communicate effectively to provide clear direction in assigning and instructing housekeeping on the details of work.
• Manage the finances of housekeeping operations, including budget, forecasts, and inventory.
• Provide staffing, training, counseling, and performance reviews for the housekeeping department.
• Ensure employees understand expectations and parameters.
• Comply with all Resort policies, procedures, and standards of operation.
• Ensure the Housekeeping Department leads the charge concerning recycling
• Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Be in charge of the capital budget and perform any additional tasks or projects.
• Coordinate and align with the Gravity Haus ownership group.
• Supervise the linen inventory based on the forecast CPOR

Skills on Resume: 

• Workload Delegation (Soft Skills)
• Conflict Resolution (Soft Skills)
• Effective Communication (Soft Skills)
• Financial Management (Hard Skills)
• Staff Training (Hard Skills)
• Policy Compliance (Hard Skills)
• Employee Engagement (Soft Skills)
• Inventory Supervision (Hard Skills)

Job Summary: 

• Responsible for efficiently managing the facility’s housekeeping operations and the Environmental Service staff.
• Ensure nursing home residents enjoy a clean and orderly living environment.
• Make administrative decisions concerning hiring, training and assignment of personnel, recommending employee promotions and terminations.
• Develop systems and programs for maximizing the effectiveness of the housekeeping functions.
• Perform regular daily, weekly and monthly environmental services inspections to ensure the facility is maintained in a safe and sanitary manner according to facility policy.
• Oversee the purchases of cleaning supplies, chemicals, paper products, office supplies, and departmental equipment to meet department demands.
• Maintain required records and reports as outlined in the policies and procedures of the Environmental Services Department.
• Adhere to local, state and federal environmental, health and safety regulations.
• Participate in facility disaster planning efforts, including ensuring staff participation in regular fire drills as required by state statute, maintaining emergency supplies, and performing all staff training.
• Refer decisions that require policy changes and approval of outside contracts to the nursing home Administrator.
• Consistently follow a written, current master cleaning plan for the entire facility.
• Review and evaluate the work performance of assigned personnel, as well as counsel/discipline assigned personnel according to the established company personnel policy.

Skills on Resume: 

• Operations Management (Hard Skills)
• Environmental Services Oversight (Hard Skills)
• Personnel Management (Soft Skills)
• System Development (Hard Skills)
• Facility Inspection (Hard Skills)
• Supply Purchasing (Hard Skills)
• Record Keeping (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Assign personnel to established work areas or project duties
• Plan and coordinate project work to ensure that proper frequencies are maintained
• Ensure that staff receive proper orientation, initial training and ongoing education
• Ensure duty lists are revised and current at all times, and review duty lists with regular and relief associates periodically
• Ensure that proper supply control guidelines are followed and staff are trained in the use of all chemicals
• Proactive approach to identifying and correcting facility quality assurance concerns. 
• Attend and participate in departmental staff meetings on a scheduled basis.
• Attend ongoing staff development and training courses as offered by the company and the facility
• Provide and monitor individual guidance and motivation to associates to enable each one to perform to his/her fullest potential
• Discipline associates according to progressive disciplinary guidelines
• Monitor associates' attendance and take proactive action when patterns of absenteeism are observed
• Keep records and appropriate log books current and maintain all necessary documentation.
• Monitor service binders in assigned areas daily, taking appropriate action on client concerns/comments
• Participate in the facility Quality Assurance Program, ensure a high-quality percentage of cleanliness is maintained in areas of assignment, and perform Quality Assurance Inspections.
• Assign equipment to staff, monitor daily equipment use, cleaning, and maintenance, and ensure that all equipment is clean and professional in appearance at all times
• Prepare associate disciplinary and variance reports and conduct follow-up investigations, reporting findings to the appropriate assistant director.
• Prepare disciplinary action notices and conduct follow-up, and conduct disciplinary meetings with associates, with guidance from the appropriate assistant director
• Respond to concerns and requests with a sense of urgency and take necessary corrective action, including timely follow-up
• Participate in associate performance evaluations and make recommendations, conduct associate performance evaluations with guidance and approval from the appropriate assistant director
• Participate in department safety and maintain a safe work environment at all times, and report all unsafe equipment and acts to the appropriate assistant director
• Assure that the integrity of security at the facility is maintained at all times
• Handle special requests or projects and perform other duties, and assist housekeepers on an as-needed basis
• Ensure housekeeping office, storage, and closets are clean, organized, well-maintained, and professional in appearance at all times

Skills on Resume: 

• Work Assignment (Soft Skills)
• Project Coordination (Hard Skills)
• Staff Training (Hard Skills)
• Supply Control (Hard Skills)
• Quality Assurance (Hard Skills)
• Performance Evaluation (Soft Skills)
• Record Maintenance (Hard Skills)
• Safety Compliance (Hard Skills)

Job Summary: 

• Lead and manage all aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service
• Handle employee and guest concerns and react quickly, tracking and notifying the proper areas to guarantee memorable moments for guests
• Control departmental expenses effectively to maximize profitability
• Create and maintain effective employee engagement programs
• Fully implement and maintain Sofitel Luxury standards
• Monitor and reinforce all cleaning and sanitation standards
• Oversee ordering and inventory management
• Train and develop future leaders in the Housekeeping Department

Skills on Resume: 

• Department Management (Hard Skills)
• Conflict Resolution (Soft Skills)
• Expense Control (Hard Skills)
• Employee Engagement (Soft Skills)
• Standards Implementation (Hard Skills)
• Sanitation Monitoring (Hard Skills)
• Inventory Management (Hard Skills)
• Staff Development (Soft Skills)

Job Summary: 

• Strategically collaborate cross-functionally with internal business partners, along with IT, to effectively utilize hospitality technology to execute hospitality strategies
• Perform strategic technology assessment of product solutions (current and future) to improve guest experience and program performance.
• Accountable for the setup and configuration of key hospitality systems, including LMS, and its accompanying modules, Housekeeping and Maintenance software (HotSOS), RFID, IPTV, Telecommunication systems, in-room utility controls, laundry systems, call center, and revenue management systems.
• Develops and updates Policies and Procedures related to the utilization of the key hospitality technology systems.
• Accountable for system upgrades and new product installations by coordinating necessary resources for the successful completion of the projects.
• Troubleshoot operational issues and continually improve service quality.
• Work with Choctaw Nation Gaming Commission to ensure that all systems are being utilized following approved guidelines and standard operating procedures and are kept current.
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs

Skills on Resume: 

• Cross-Functional Teamwork (Soft Skills)
• Tech System Management (Hard Skills)
• Technology Assessment (Hard Skills)
• System Configuration (Hard Skills)
• Policy Development (Hard Skills)
• Project Coordination (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Oversee multiple area properties, leading mid-level leaders and line staff in all cleaning aspects of the operation.
• Oversee the coordination of staffing and scheduling to meet daily cleaning volumes.
• Oversee the coordination of the daily logistics of Housekeepers and Housekeeping Support Agents, ensuring the team meets productivity standards and forecasted occupancy.
• Own relationship with 3rd party vendors regarding daily cleanings
• Oversee management of the team and individual training and performance, including disciplinary actions.
• Own budgets, cost management, and vendor relationships for payroll, supplies, and laundry
• Plan and maintain required parts of linen, amenities, and consumables for inventory management and in preparation for daily distribution and monthly orders
• Perform inspections and quality audits of cleaned apartments and common areas, providing feedback and on-the-job training to cleaners
• Report any maintenance issues, safety hazards, security issues, or damage to Sonder property
• Use mobile smartphone/applications/technology to communicate with the team and report progress
• Lead the execution of special projects, including deep cleaning and the preventative maintenance program
• Perform housekeeping duties, including cleaning bathrooms, kitchens, living spaces, and balconies, changing linen and terry, interior window washing, surface polishing, trash/recycling removal, vacuuming, mopping, and dusting, and item restocking

Skills on Resume: 

• Team Coordination (Soft Skills)
• Schedule Management (Hard Skills)
• Productivity Tracking (Hard Skills)
• Vendor Management (Soft Skills)
• Staff Development (Soft Skills)
• Cost Control (Hard Skills)
• Inventory Planning (Hard Skills)
• Quality Auditing (Soft Skills)

Job Summary: 

• Responsible for the daily operation of the Housekeeping departments at both properties, necessary to maintain the hotel to the highest standards. 
• Lead and motivate teams, train and hire all employees, coach, discipline, and mentor employees, resolve employee issues, and sense of professionalism in all staff members
• Oversee safety training, walk the hotel and rooms daily, ensure proper cleanliness and proper HOT SOS reports, and support guest satisfaction 100%
• Contribute to the profitability of the hotel by working within budget and controlling costs, expenses, and labor based on the CPOR monthly forecast, and managing daily workflow
• Oversee hotel recycling, departmental monthly budgets and forecasts, scheduling, and payroll processing, ensuring proper key and radio control policies are in place. 
• Maintain linen and supplies par levels, and employee training.
• Provide supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
• Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor
• Investigate complaints, evaluate corrective actions and implement a plan to resolve and de-escalate conflicts.
• Communicate effectively to provide clear direction in assigning and instructing housekeeping on the details of work.
• Manage the finances of housekeeping operations, including budget, forecasts, and inventory
• Provide staffing, training, counseling, and performance reviews for the housekeeping department.
• Ensure employees understand expectations and parameters and follow the policies and procedures stated in the employee manuals.
• Ensure the evaluation and goals for all staff are completed in and timely manner (success factor)
• Ensure proper scheduling of all shifts and check daily for proper coverage according to the forecast CPOR
• Comply with all Company Brand Standards at OSHP.
• Comply with all Resort policies, responsible for ensuring safety procedures and standards of operation.
• Approve payroll on PeopleSoft, control supply inventory, order on Coupa, daily pre-shift meeting, lost and found, and check daily the Medallia comment cards.
• Ensure the Housekeeping Department leads the charge regarding recycling
• Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
• Emphasize guest satisfaction through Medallia NPS and CS scores during all departmental meetings and focus on continuous improvement.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Budget Management (Hard Skills)
• Guest Satisfaction (Soft Skills)
• Conflict Resolution (Soft Skills)
• Staff Training (Soft Skills)
• Inventory Control (Hard Skills)
• Schedule Coordination (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Purchase housekeeping and laundry supplies.
• Supervise the receiving and storage of linens and supplies.
• Represent the Housekeeping/Laundry Departments.
• Prepare documentation and cleaning schedules.
• Plan and conduct in-service training programs.
• Assume responsibility for high sanitation standards.
• Ensure proper maintenance and repair of equipment.
• Perform cleaning procedures following the facility policy.
• Observe waste disposal procedures following facility policy.
• Assure proper care and use of housekeeping/laundry equipment.
• Report any observed areas in poor repair to the Administrator and the maintenance department.
• Assist with the implementation of OSHA regulations as they pertain to housekeeping/laundry departments.
• Prevent the spread of infection through proper handling, storage, washing and transporting of all garments and linens.
• Keep the MSDS book updated with all new chemicals in the housekeeping and laundry departments.
• Prevent the spread of infection through proper handling, storage, washing and transporting of all garments and linens.
• Performs daily rounds to ensure a healthy, clean, safe environment is maintained at all times.
• Ensures all hallways and entrances are uncongested at all times.
• Responsible for ensuring proper safety measures are used when housekeeping/laundry duties are being performed (e.g., wet floor signs, chemicals are secure and labeled, etc.)
• Supervise the proper labeling and handling of all residents' clothing.
• Work with all corporate Supervisors to mainstream policies and procedures.
• Perform, oversee and schedule all floor care procedures.
• Comply with state, federal and OSHA regulations, as well as all facility policies and procedures.
• Ensures all state and federal guidelines are met.

Skills on Resume: 

• Supply Purchasing (Hard Skills)
• Staff Supervision (Soft Skills)
• Sanitation Standards (Hard Skills)
• Training Programs (Soft Skills)
• Equipment Maintenance (Hard Skills)
• Infection Control (Hard Skills)
• Policy Compliance (Hard Skills)
• Floor Care Scheduling (Hard Skills)

Job Summary: 

• Ensure the highest standards of cleanliness, sanitation, safety, and conduct.
• Communicate effectively, both verbally and in writing, to provide clear direction to team members.
• Recruit, train, and coach housekeeping team members, following company, state, and federal regulations.
• Perform reviews of the Housekeeping team and motivate the management team in the administration of their duties.
• Purchase, re-order and maintain linen and housekeeping supplies and inventory.
• Manage the finances of housekeeping operations, including budget and inventory controls.
• Evaluate and report maintenance issues relating to the condition of furniture, fixtures, and equipment.
• Monitor daily Time and Attendance of staff to prevent any mistakes with payroll and to avoid any overtime for the department.
• Demonstrate positive leadership characteristics that inspire team members to exceed standards and promote team empowerment
• Service metrics responsibility related to areas of control (i.e., guest service scores and TripAdvisor)
• Delegate duties and projects with consistent follow-up.
• Promptly resolves any guest complaints or issues.
• Report any unsafe work conditions to the Resort Manager or General Manager.
• Ensure proper communication within the department by conducting regular meetings with all housekeeping team members.
• Participate with peer managers in meetings, property goals, and initiatives.
• Properly records, stores, and disposes of all lost and found articles (items left in guestrooms).
• Understand OSHA and safety standards within the housekeeping department.

Skills on Resume: 

• Sanitation Compliance (Hard Skills)
• Team Communication (Soft Skills)
• Staff Training (Soft Skills)
• Performance Reviews (Soft Skills)
• Inventory Management (Hard Skills)
• Budget Oversight (Hard Skills)
• Maintenance Reporting (Hard Skills)
• Guest Relations (Soft Skills)

Job Summary: 

• Oversee the operations of the Housekeeping department, ensuring the implementation and execution of KQA and BSA standards
• Provide hands-on training and continuous coaching to subordinates, supervise and direct the execution of service-related tasks to ensure the efficient and professional operation of the Housekeeping department
• Plan work schedules to ensure adequate service
• Inspect and evaluate the physical condition of all areas of the hotel.
• Submit to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
• Periodically, inventories, supplies, and equipment
• Investigate new and improved cleaning instruments and methods
• Supports and supervisors and an effective inspection program for all guestrooms and public spaces
• Responsible for the department budget and expense control.
• Conduct monthly meetings with subordinates to proactively solve problems, respond to questions and create a positive, productive work environment
• Train, mentor, and develop Grand Performers to the standards of a world-class property and intuitive service experience.
• Assist in developing leaders and bench strength through the implementation of the Job Coach program
• Thoroughly understand the product, including room types, amenities, services and brand standards

Skills on Resume: 

• Operations Oversight (Hard Skills)
• Staff Coaching (Soft Skills)
• Schedule Planning (Hard Skills)
• Facility Inspection (Hard Skills)
• Supply Inventory (Hard Skills)
• Budget Control (Hard Skills)
• Team Development (Soft Skills)
• Service Standards (Soft Skills)

Job Summary: 

• Support the mission, vision, and goals of the organization, upholding and promoting company culture and vision.
• Plan, organize, and evaluate Housekeeping functions.
• Schedule and supervise Housekeeping staff.
• Conduct a routine inspection of the building to ascertain cleaning needs.
• Assign work, establish deadlines, and evaluate progress and quality of work.
• Train and orient staff, ensure all Housekeeping protocols and procedures are followed, following established health, hygiene, and appearance policies and regulations (including safety and risk management).
• Administer Associate Policies and Procedures.
• Develop, maintain, and periodically update written policies, procedures, and job descriptions.
• Orient staff and train them on policies and procedures.
• Coordinate projects and maintain records of all project work completed.
• Manage inventory of Housekeeping supplies, equipment, and materials, and recommend necessary capital equipment enhancements or improvements.
• Schedule maintenance on all cleaning equipment.
• Develop and implement a department-wide quality assurance program.

Skills on Resume: 

• Team Alignment (Soft Skills)
• Function Planning (Hard Skills)
• Staff Supervision (Soft Skills)
• Facility Inspection (Hard Skills)
• Task Assignment (Hard Skills)
• Policy Training (Soft Skills)
• Inventory Management (Hard Skills)
• Quality Assurance (Hard Skills)

Job Summary: 

• Responsible for the hiring, counseling, and training of employees, supervisors, and managers within the areas of oversight.
• Provide exceptional guest and member service, and achieve departmental and overall NPS goals.
• Oversee the day-to-day operations, including Inventory, Purchasing, and all job-specific systems.
• In the absence of a manager or supervisor, supervise the department that is accountable.
• Learn and master the accounting procedures - weekly labor forecast, weekly volume forecast, period-end procedures, inventory procedures, period-by-period financial forecast, and annual budgeting procedures.
• Ensure proper lines of Resort communication always exist between all other departments.
• Coordinate activities with other departments.
• Prepare monthly reports and complete required paperwork, logs, and documentation.
• Attend in-service classes and staff meetings.
• Participate in continuing education opportunities for personal growth and development.

Skills on Resume: 

• Staff Management (Soft Skills)
• Guest Service (Soft Skills)
• Operations Oversight (Hard Skills)
• Department Supervision (Soft Skills)
• Financial Forecasting (Hard Skills)
• Cross-Department Communication (Soft Skills)
• Report Preparation (Hard Skills)
• Professional Development (Soft Skills)