Job Summary: 

• Inspect rooms that were cleaned and ensure prompt notification to the front desk.
• Complete opening and closing paperwork daily.
• Be in charge of cleaning guest rooms
• Ensure the standard of cleanliness in rooms and lobby areas is maintained to pass QA inspections
• Assign rooms to be cleaned and schedule co-workers in all areas of the housekeeping department according to standards and occupancy rates
• Report maintenance deficiencies throughout the property
• Maintain open and daily communication with co-workers, management, and guests
• Ensure co-workers have adequate supplies and operating equipment to perform their job correctly, and place orders on demand
• Conduct monthly linen and supply inventory and order on demand
• Cultivate and promote a campus culture within the three Lancaster, PA properties

Skills on Resume: 

• Room Inspection (Hard Skills)
• Paperwork Completion (Hard Skills)
• Guest Room Cleaning (Hard Skills)
• QA Compliance (Hard Skills)
• Staff Scheduling (Hard Skills)
• Maintenance Reporting (Hard Skills)
• Daily Communication (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Manage and oversee staff efforts in the Housekeeping and Laundry departments. 
• Ensure that room attendants have all the necessary tools and supplies to perform necessary duties. 
• Supervise a staff that is responsible for guest room cleaning, laundry facilities, and public areas are cleaned following set quality standards. 
• Take responsibility for employee training, coaching, and mentoring. 
• Ensure all company processes and programs are properly implemented and consistently followed 
• Provide guests with the best in service, courtesy, and care. 
• Provide supervision of Room Attendants, ensuring that guest rooms are cleaned properly and on time by inspecting guest rooms continuously and thoroughly. 
• Lead the staff and promote safe work practices at all times 

Skills on Resume: 

• Staff Oversight (Hard Skills)
• Supply Management (Hard Skills)
• Cleaning Supervision (Hard Skills)
• Employee Training (Soft Skills)
• Process Implementation (Hard Skills)
• Guest Service (Soft Skills)
• Room Inspection (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Inspect properties to ensure they are clean and meet all company standards on time
• Utilize software programs to report any issues needing attention at TVR properties (maintenance, repairs, housekeeping, landscaping, inventory, furnishings, etc.)
• Perform light property maintenance, such as changing light bulbs (within reach), batteries, and air filters
• Adhere to TVR policies, cleaning requirements, and standards, and complete all required training programs
• Utilize software programs to update property statuses when properties are inspected and ready for guest check-ins
• Keep property supply rooms neat, inventoried, stocked, and organized
• Assist with linen processing, stocking, and packing on demand
• Prepare welcome bags for guests daily
• Assist with key control, including daily distribution, return, storage, and inventory of keys and passes for inspectors
• Assist with property inventories, property signs, and delivering items.
• Notify Operations for billing purposes.
• Assist with property prepping, cleaning, making beds, removing trash, and laundering items

Skills on Resume: 

• Property Inspection (Hard Skills)
• Software Reporting (Hard Skills)
• Light Maintenance (Hard Skills)
• Policy Compliance (Hard Skills)
• Status Updating (Hard Skills)
• Supply Organization (Hard Skills)
• Linen Assistance (Hard Skills)
• Guest Preparation (Soft Skills)

Job Summary: 

• Oversee and participate in the inspection of back-of-house areas, public areas, and other common areas to ensure standards of cleanliness.
• Submit maintenance requests to engineering for any necessary repairs.
• Ensure projects are assigned and properly completed.
• Adhere to all fire, safety, and security procedures according to management policy.
• Consistently model behavior that is commensurate with company values.
• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Comply with policy and procedures to encourage safe and efficient hotel operation.
• Inspect all rooms assigned to room attendants daily.
• Notify room attendants of any deficiencies found in the room and follow up to re-inspect.
• Prepare housekeeping staff daily assignments.
• Confer with the front desk regarding information about discrepancies in rooms.

Skills on Resume: 

• Area Inspection (Hard Skills)
• Maintenance Requests (Hard Skills)
• Project Oversight (Hard Skills)
• Safety Compliance (Hard Skills)
• Values Modeling (Soft Skills)
• Service Approach (Soft Skills)
• Policy Adherence (Hard Skills)
• Staff Assignment (Hard Skills)

Job Summary: 

• Inspect properties to ensure they are clean and meet company standards
• Responsible for light property maintenance, including changing light bulbs and air filters
• Keep property supply rooms neat, inventoried, stocked, and organized
• Assist with linen processing, stocking, and packing
• Prepare welcome bags for guests
• Assist with key control to include distribution and return
• Assist with property inventories, signage, and deliveries
• Monitor guest reviews and comments
• Assist with property prepping, including stripping beds, discarding trash, and laundering items

Skills on Resume: 

• Property Inspection (Hard Skills)
• Light Maintenance (Hard Skills)
• Supply Organization (Hard Skills)
• Linen Assistance (Hard Skills)
• Guest Preparation (Soft Skills)
• Key Control (Hard Skills)
• Inventory Support (Hard Skills)
• Review Monitoring (Soft Skills)

Job Summary: 

• Assist the operations team in Edisto Island, SC preparing homes for arrivals and departures
• Complete thorough inspections of the unit to ensure guest-readiness
• Report and record all maintenance and/or housekeeping deficiencies
• Frequent travel between units, depending on occupancy and availability
• Ensure units are properly and fully secured
• Meet and maintain Standard Unit Appearance, correcting inconsistencies in the units entered
• Perform housekeeping duties during the off-season and/or when business necessitates additional assistance in cleaning units.
• Establish and maintain open, collaborative relationships with fellow regional team members and the upper management team

Skills on Resume: 

• Home Preparation (Hard Skills)
• Unit Inspection (Hard Skills)
• Deficiency Reporting (Hard Skills)
• Unit Travel (Hard Skills)
• Security Assurance (Hard Skills)
• Standards Compliance (Hard Skills)
• Housekeeping Assistance (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Work with the Housekeeping Manager to create schedules for all pieceworkers and provide them with pertinent occupancy information.
• Develop and implement cleaning checklists, ensuring that pieceworkers follow and complete them promptly.
• Provide training to pieceworkers to make them aware of all standards.
• Give mentorship and assistance to staff members to ensure they deliver high-quality services.
• Oversee the work of all pieceworkers and provide support if called for.
• Inspect each room, bathroom, hallway, kitchen, and patio to ensure that high standards of housekeeping are adhered to.
• Determine issues with housekeeping efforts and provide staff members with feedback regarding quality management.
• Identify any security concerns and report any damages, theft, or found articles to the property authority.
• Ensure work orders are submitted for any maintenance issues found in the units.
• Monitor the performance of all pieceworkers, advising the Housekeeping Manager and/or Director regularly of any deficiencies or exemplary accomplishments.

Skills on Resume: 

• Schedule Creation (Hard Skills)
• Checklist Development (Hard Skills)
• Staff Training (Soft Skills)
• Staff Mentorship (Soft Skills)
• Work Oversight (Hard Skills)
• Room Inspection (Hard Skills)
• Quality Feedback (Soft Skills)
• Security Reporting (Hard Skills)

Job Summary: 

• Inspect guest rooms, meeting rooms, public spaces, and hallways for cleanliness and order.
• Perform or assist with cleaning duties.
• Train and coach housekeeping staff in specific cleaning and room placement job tasks, and in the completion of daily schedules.
• Conduct new employee training.
• Follow facility safety and security guidelines, ensure key control, emergency response, safe chemical handling, and proper chemical usage.
• Serves as an emergency responder for the location.
• Conduct regular tours of work areas, review housekeeping efforts of staff, and check for productivity in the completion of assignments.
• Supplement the team's efforts by cleaning.

Skills on Resume: 

• Room Inspection (Hard Skills)
• Cleaning Assistance (Hard Skills)
• Staff Coaching (Soft Skills)
• Employee Training (Soft Skills)
• Safety Compliance (Hard Skills)
• Emergency Response (Hard Skills)
• Work Area Tours (Hard Skills)
• Team Support (Soft Skills)

Job Summary: 

• Receives the list of units vacated by guests and informs the housekeeping associate assigned to the area which units need to be cleaned.
• Supervises the work of housekeeping associates in the assigned area, and ensures that all work is done properly by inspecting beds, furniture, bathrooms, etc.
• Reports when work is poorly done and issues a callback.
• Checks units to ensure that lights are working properly.
• Inspects for needed repairs, such as torn carpet or wallpaper, and painting needs.
• Calls work orders into the housekeeping office.
• Instructs and trains new housekeeping associate in their assigned duties and responsibilities and observes their capabilities while working.
• Checks all vacant units, as well as section housekeepers for uniforms, grooming, name badges, and keys.
• Checks all housekeeping vans for linens, supplies, and neatness.
• Reports any unusual activity or appearance to the Executive Housekeeper.
• Sees that storerooms are cleaned and stocked with linen supplies daily.
• Checks the assigned area at the close of day, making sure all equipment and supplies are stored and locked securely.
• Picks up keys at the close of day and returns to the Executive Housekeeper.
• Reports unit status in the assigned area at the end of the day to the Front Desk.
• Assists in special projects such as inventory control, VIP requests, and monthly room inspection checks.
• Provides courteous guest service and responds promptly to guest questions, complaints, and requests.
• Assists in cleaning units or the laundry.

Skills on Resume: 

• Unit Assignment (Hard Skills)
• Work Supervision (Hard Skills)
• Quality Reporting (Hard Skills)
• Repair Inspection (Hard Skills)
• Work Order Submission (Hard Skills)
• Staff Training (Soft Skills)
• Supply Check (Hard Skills)
• Guest Service (Soft Skills)

Job Summary: 

• Visually inspect VIP rooms, guest rooms, and corridors for cleanliness and appearance.
• Train and monitor the performance of room attendants and housepersons.
• Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment, while reinforcing high standards of quality.
• Prepare work performance reports on all personnel assigned to the work area and submit to the Executive Housekeeper.
• Ensure that all jobs are completed within the shift.
• Take requested inventories of furniture, fixtures, equipment, and supplies, etc.
• Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines.
• Upon inspection of VIP rooms, make certain all VIP supplies are in place.
• Report all maintenance deficiencies in guest rooms and corridors via work orders.
• Expedite special guest requests, such as extra towels, blankets, or pillows.

Skills on Resume: 

• VIP Inspection (Hard Skills)
• Staff Training (Soft Skills)
• Staff Guidance (Soft Skills)
• Performance Reporting (Hard Skills)
• Shift Completion (Hard Skills)
• Inventory Management (Hard Skills)
• Supply Organization (Hard Skills)
• Maintenance Reporting (Hard Skills)

Job Summary: 

• Perform inspections of properties to ensure they are guest-ready per company standards coach cleaners to those standards and hold them accountable if they are not met.
• Communicate any issues found to the proper channel via the software used by the company.
• Prepare amenities and linens for housekeepers to take to their properties
• Take responsibility for receiving and unpacking deliveries.
• Fold linens and towels, and prepare linens and towels for sending to the laundry
• Deliver items to guests
• Keep the warehouse clean and organized
• Ensure the property is ready for occupancy for a guest, VIP, or owner
• Work closely and communicate with the maintenance and reservations departments
• Coordinate the return of "Lost and Found" items with the reservations department
• Ensure that housekeepers are at all times attentive, friendly, helpful, and courteous to all guests and owners.
• Purchase household goods for houses.
• Assist with ensuring overall guest satisfaction.

Skills on Resume: 

• Property Inspection (Hard Skills)
• Staff Coaching (Soft Skills)
• Issue Communication (Hard Skills)
• Amenity Preparation (Hard Skills)
• Delivery Handling (Hard Skills)
• Linen Management (Hard Skills)
• Warehouse Organization (Hard Skills)
• Guest Satisfaction (Soft Skills)