Job Summary: 

• Supervise all Room Attendants
• Daily allocation of rooms and deep cleaning tasks to team members
• Manage guest requests, including VIP amenities, and communicate them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost property procedures
• Report maintenance issues to the Maintenance/Engineering Department
• Assist the Head Housekeeper with training requirements
• Comply with hotel security, fire regulations, and all health and safety legislation
• Assist other departments and maintain good working relationships

Skills on Resume: 

• Supervision (Soft Skills)
• Room Allocation (Hard Skills)
• Guest Request Management (Soft Skills)
• Room Inspection (Hard Skills)
• Guest Relations (Soft Skills)
• Lost Property Handling (Hard Skills)
• Reporting Maintenance Issues (Hard Skills)
• Team Training Support (Soft Skills)

Job Summary: 

• Organizes and prioritizes scheduling and routing of staff based on occupancy, arrivals, and departures to have product guests ready at the established check-in time.
• Maintains payroll and productivity reports to monitor labor expenses.
• Reviews the two-week payroll report.
• Communicates with associates via radio to facilitate changes/modifications in work assignments and fulfill guest needs.
• Inputs unit readiness status in the lodging system and communicates with the front desk to update on status and special requests.
• Coordinates activities with outside vendors such as carpet cleaning and pest control services.
• Coordinates with Banquet and Set Up departments for the placement and removal of equipment in units.
• Performs various clerical duties such as report distribution, filing, running nightly backup reports, completing various forms, etc.
• Works with the Laundry department on identifying linen needs.
• Incorporates safe work practices in job performance.

Skills on Resume: 

• Staff Scheduling (Hard Skills)
• Payroll Monitoring (Hard Skills)
• Report Review (Hard Skills)
• Radio Communication (Soft Skills)
• Status Updates (Hard Skills)
• Vendor Coordination (Soft Skills)
• Equipment Coordination (Soft Skills)
• Clerical Tasks (Hard Skills)

Job Summary: 

• Prepare morning reports showing occupied, vacant, check-outs, and out-of-order rooms
• Inform the supervisor of any discrepancies of "Vacant Dirty", "Occupied Vacant", and "Vacant Occupied" rooms, with reasons for discrepancies
• Read daily briefing sheets and communication diaries daily
• Complete maintenance requests for any defects and follow up on completion
• Assist with training new team members
• Service and clean hotel rooms for check-ins and check-outs
• Keep things in the best condition by directing work and suggesting the necessary replacement of equipment
• Take responsibility for driving productivity
• Ensure rooms are cleaned and maintained to a high standard
• Check supplies, equipment, and housekeeping trolleys, ensuring that at all times they are fully stocked and neatly presented for use in a guest area
• Check constantly for room status discrepancies and report to the Housekeeping Department and Front Office immediately.

Skills on Resume: 

• Report Preparation (Hard Skills)
• Discrepancy Reporting (Hard Skills)
• Briefing Review (Soft Skills)
• Maintenance Follow-Up (Hard Skills)
• Team Training (Soft Skills)
• Room Cleaning (Hard Skills)
• Equipment Management (Hard Skills)
• Productivity Management (Soft Skills)

Job Summary: 

• Provides excellent and uncommon guest service to all guests.
• Provides excellent leadership to all subordinates.
• Provides superior support to all peers and superiors.
• Adheres to the annual Hotel budget and justifies variances.
• Executes Hotel Business Plan.
• Executes the Shift Check List.
• Understands each staff member's duties and responsibilities, and performs each task to cover and/or to assist.
• Prepares and executes daily staff briefings and keeps staff informed of all events and locations.
• Checks for staff understanding.
• Resolves guest issues promptly to the best satisfaction.
• Performs quality control functions to ensure standards and expectations are met.
• Seeks help and follows through on issues exceeding authority to the best satisfaction.

Skills on Resume: 

• Guest Service (Soft Skills)
• Leadership (Soft Skills)
• Peer Support (Soft Skills)
• Budget Adherence (Hard Skills)
• Business Plan Execution (Hard Skills)
• Checklist Execution (Hard Skills)
• Task Coverage (Soft Skills)
• Staff Briefing (Soft Skills)

Job Summary: 

• Maintains a clean and well-organized work environment.
• Helps prepare monthly progress and variance reports.
• Understands room standards and amenities
• Explains to guests and trains staff.
• Understands and executes Emergency procedures.
• Communicates mission, strategy, and objectives to staff through multiple communication routes.
• Executes tasks according to Standard Operating Procedures (SOPs).
• Delivers friendly, courteous, and prompt service according to the SOPs.
• Achieves established guest service index scores.
• Holds team members accountable.
• Completes the performance appraisals.
• Maintains high employee morale through effective hands-on leadership and a positive outlook.

Skills on Resume: 

• Work Environment Maintenance (Hard Skills)
• Report Preparation (Hard Skills)
• Room Standards Knowledge (Hard Skills)
• Staff Training (Soft Skills)
• Emergency Procedures (Hard Skills)
• Staff Communication (Soft Skills)
• SOP Execution (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Interacts with the Front Desk, Facilities, and Security departments for the best service results.
• Takes prompt and meaningful corrective action on discrepancies.
• Seeks new methods to improve overall quality, standards, and procedures, and makes proper recommendations to the chain of command.
• Helps prepare work schedules and assign personnel according to occupancy, events, and planned projects.
• Ensures labor cost is in line with occupancy and operating budget.
• Helps prepare meeting and training presentations.
• Helps develop and execute policies and procedures for superior and uncommon service to all guests.
• Maintains proper efficiency and time standards.
• Ensures guest rooms and public spaces are in pristine condition and in good repair.
• Executes annual preventive maintenance plan and makes recommendations to improve.
• Keeps the chain of command informed of any significant occurrence with a high sense of urgency.
• Supports all hotel operations departments in case of need.

Skills on Resume: 

• Department Coordination (Soft Skills)
• Corrective Action (Hard Skills)
• Quality Improvement (Soft Skills)
• Staff Scheduling (Hard Skills)
• Labor Cost Control (Hard Skills)
• Presentation Preparation (Hard Skills)
• Policy Development (Hard Skills)
• Maintenance Planning (Hard Skills)

Job Summary: 

• Manage inspections and compliance by undertaking audits and Job Safety Analysis
• Operate a Computerised Management System for all work tasks and utilize email and other technology
• Ensure client/customer service and satisfaction by fostering relationships with key stakeholders
• Assist management in maintaining procedures and actively engage in the site safety culture
• Motivate and lead the on-shift team to clean spaces to a high level
• Generate system reports and allocate the team accordingly to specific tasks, i.e., bedroom cleaning, meeting room cleaning, etc.
• Mentor and train the team to ensure a high level of cleanliness and meet expectations
• Assist in managing the staff roster
• Communicate and liaise with other Departments.

Skills on Resume: 

• Inspections And Compliance (Hard Skills)
• System Operation (Hard Skills)
• Client Relationship Management (Soft Skills)
• Safety Culture Engagement (Soft Skills)
• Team Leadership (Soft Skills)
• Report Generation (Hard Skills)
• Team Training (Soft Skills)
• Roster Management (Hard Skills)

Job Summary: 

• Ensures that room cleaning services are hygienic and of the highest standard
• Be in charge of managing all floor staff
• Act as the "Mistress of the house", ensuring that guests have a comfortable stay
• Respects guests' privacy while working
• Takes guests' behavior patterns into consideration, whether the stay is of standard length or long-term
• Handles any guest complaints that have not already been settled by team members
• Guarantees a high standard of cleanliness in hotel rooms at all times, the provision of room services (welcome gifts, etc), and security on the premises
• Ensures that rooms and common areas are constantly kept clean and tidy
• Supervises hotel room maintenance with the Technical Department
• Ensures the high standard of any services provided by a third party (linen hire, cleaning, etc.)
• Coordinates room allocation with the front office Team management
• Helps employees improve their skills to the highest degree possible and provides support for career development

Skills on Resume: 

• Room Hygiene Management (Hard Skills)
• Staff Management (Soft Skills)
• Guest Comfort Assurance (Soft Skills)
• Guest Privacy Respect (Soft Skills)
• Complaint Handling (Soft Skills)
• Cleanliness Assurance (Hard Skills)
• Maintenance Supervision (Hard Skills)
• Team Development (Soft Skills)

Job Summary: 

• Maintains the team's involvement and motivation by taking individuals' needs into account
• Prepares the work schedule for the team in compliance with labor legislation
• Ensures the appropriate behavior and impeccable presentation of personnel under his/her responsibility
• Ensures a high standard of room services for guests (welcome gifts, etc.)
• Informs guests about the services on offer at the hotel
• Manages the department's spend on cleaning products and welcome gifts
• Helps optimize energy costs
• Organizes the department for optimum efficiency, ensuring headcount matches the workload
• Maintains and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts, etc.) and implements action plans
• Respects and ensures the respect of standards regarding hygiene, cleanliness, and the safety of guests' property
• Applies and ensures the application of the hotel's safety regulations
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste, etc).

Skills on Resume: 

• Team Motivation (Soft Skills)
• Schedule Preparation (Hard Skills)
• Staff Management (Soft Skills)
• Service Quality (Hard Skills)
• Guest Information (Soft Skills)
• Expense Management (Hard Skills)
• Efficiency Optimization (Hard Skills)
• Safety Compliance (Hard Skills)

Job Summary: 

• Conduct daily briefings with the staff to keep them abreast of day-to-day requirements such as train turnarounds, deep cleaning, and areas requiring special attention
• Supervise the work environment as the team works in line with the desired instructions and systems that are in place
• Prepare cleaning schedules for the return of all carriage cabins, lounge, and restaurant carriages from rolling stock operations, ensuring the teams' operating rhythm is planned and organized
• Monitor the quality of linen and record and report any identified issues for supplier resolution
• Report maintenance faults, damage to furniture and fittings in all areas of the train carriages and the terminal
• Thoroughly train the Housekeeping Team
• Ensure high cleanliness and productivity standards are met and followed, following company guidelines
• Ensure appropriate chemical safety and Occupational Health and Safety standards and practices are maintained
• Monitor labor costs and productivity output according to occupancy levels while also monitoring the room cleanliness standards through daily inspections

Skills on Resume: 

• Staff Briefings (Soft Skills)
• Work Supervision (Soft Skills)
• Cleaning Schedule Preparation (Hard Skills)
• Linen Quality Monitoring (Hard Skills)
• Maintenance Reporting (Hard Skills)
• Team Training (Soft Skills)
• Cleanliness Standards (Hard Skills)
• Safety Standards Compliance (Hard Skills)

Job Summary: 

• Respond to all guests' inquiries promptly.
• Inspect rooms for cleanliness and amenity placement.
• Complete daily GRA’s room inspections and turn in results.
• Assist in removing dining trays and tables from rooms and corridors.
• Responsible for writing work orders
• Responsible for ensuring clean rooms are given to the desk coordinator promptly.
• Turn in all lost and found articles to the linen room coordinator.
• Ensure all safety procedures are followed.
• Clean furniture in the guest corridors.
• Assist G.R.A.s in cleaning VIP rooms.
• Practice aggressive hospitality at all times.
• Maintain knowledge of hotel features/services, outlets, hours of operation, etc.

Skills on Resume: 

• Guest Inquiry Response (Soft Skills)
• Room Inspection (Hard Skills)
• Inspection Reporting (Hard Skills)
• Tray Removal (Hard Skills)
• Work Order Writing (Hard Skills)
• Room Coordination (Soft Skills)
• Lost And Found Handling (Hard Skills)
• Safety Procedures (Hard Skills)

Job Summary: 

• Practice emergency procedures in compliance with hotel/company standards, react, and assist in hotel emergencies.
• Be an ambassador of the hotel and the company at all times, in and out of the workplace.
• Ensure by example that the Belmond philosophy is known.
• Observe standards for the department in image, appearance, and grooming, and properly represent the company and the profession to outside organizations and the community.
• Be knowledgeable of, implement, communicate, and comply with the policies of Belmond, Belmond Charleston Place, and its Hotel Human Resources Department.
• Maintain confidentiality and security of all guest and general hotel information.
• Assist in other areas if called for.
• Use utilities and resources in a responsible manner to control wastage.
• Communicate relevant information to the department, the line manager, and across departments.
• Comply with safe working practices and Health and Safety policy, and ensure accidents/defects are reported immediately.
• Attend learning and development courses and complete eLearning modules.

Skills on Resume: 

• Emergency Procedures (Hard Skills)
• Hotel Representation (Soft Skills)
• Policy Compliance (Hard Skills)
• Confidentiality Maintenance (Hard Skills)
• Resource Responsibility (Hard Skills)
• Information Communication (Soft Skills)
• Safety Compliance (Hard Skills)
• Learning Participation (Soft Skills)

Job Summary: 

• Supervises the work of all Room Attendants, ensuring high standards of cleanliness of guest rooms, public areas, and back-of-house
• Plans, coordinates, and communicates the daily activities to the Team
• Executes proper cleaning procedures and demonstrates efficient, cost-effective, and safe use of housekeeping equipment
• Performs cleaning functions in assigned areas following established schedules and using prescribed department guidelines.
• Executes proper cleaning procedure as observed by the Supervisor following patient discharges.
• Demonstrates efficient, cost-effective, and safe use of housekeeping equipment and solutions as observed by the Supervisor.
• Performs other special assignments, which may be assigned by the Supervisor or required by the needs of the Hospital.
• Assist in the day-to-day supervision of the housekeeping team
• Drive the productivity, motivation, and development of all Housekeeping Team Members

Skills on Resume: 

• Room Attendant Supervision (Soft Skills)
• Activity Coordination (Soft Skills)
• Cleaning Procedures (Hard Skills)
• Scheduled Cleaning (Hard Skills)
• Discharge Cleaning (Hard Skills)
• Equipment Use (Hard Skills)
• Special Assignments (Hard Skills)
• Team Motivation (Soft Skills)