Job Summary: 

• Operationally deliver housekeeping services both internally and externally in the designated area.
• Accountable for technical waste and sustainability management for the delivery of process improvement efficiencies for the operational day-to-day performance
• Manage the contractual agreement and service specification through strong leadership and collaborative relationship management
• Drive company and site performance to deliver best-in-class and flawless guest service
• Work with senior management to build a centre of operational excellence
• Support a cohesive team across Business Services, through to providing effective day-to-day management support
• Manage the day-to-day housekeeping and technical waste management services/schemes and team
• Assist and/or lead the development, promotion, and implementation of new waste disposal schemes to meet partner waste reduction and recycling targets
• Manage the contractual agreement and key performance indicators within the agreed specification and SOPs
• Manage daily, weekly, monthly, and periodic tasks undertaken by the frontline and supervisory staff
• Produce management reports within given timelines
• Maintain third-party relationships in line with operational expectations
• Ensure services operate within all required governance requirements and deliver to the highest quality, health, and safety standards

Skills on Resume: 

• Housekeeping Management (Hard Skills)
• Waste Management (Hard Skills)
• Process Improvement (Hard Skills)
• Contract Management (Hard Skills)
• Leadership Skills (Soft Skills)
• Relationship Management (Soft Skills)
• KPI Management (Hard Skills)
• Safety Compliance (Hard Skills)

Job Summary: 

• Building, strengthening, and maintaining excellent communication skills with all employees
• Supervising housekeeping staff (Camp Attendants, Janitors, and other workers)
• Ensuring quality and standards are being met or exceeded
• Assigning work allocations to Camp Attendants
• Preparing morning briefings (toolbox notes)
• Training new employees on standards and expectations
• Checking the linen counts for laundry pickup and delivery days
• Assisting with safety meetings
• Assisting with inventory counts and ordering on demand
• Completing daily, weekly, and monthly inspections
• Liaising with vendors on delivery, timelines, and availability
• Completing incident reports, daily paperwork, and reports

Skills on Resume: 

• Communication Skills (Soft Skills)
• Staff Supervision (Soft Skills)
• Quality Assurance (Hard Skills)
• Work Allocation (Hard Skills)
• Briefing Preparation (Hard Skills)
• Employee Training (Soft Skills)
• Inventory Management (Hard Skills)
• Vendor Liaison (Soft Skills)

Job Summary: 

• Learn every aspect of the Housekeeping processes, checklists, and inventory
• Work alongside Housekeepers to ensure cleanings are done well and on time
• Lead with high energy in a fast-paced environment
• Train Housekeepers to follow the checklist and to clean efficiently
• Host a daily morning meeting with the Housekeeping team for 10-15 minutes
• Create a cleaning schedule and assignments at least 2-3 weeks in advance
• Make ongoing changes to the cleaning schedule
• Ensure that all Housekeepers arrive at work on time and complete cleanings in the time allotted
• Help to ensure all cleanings are completed on schedule
• Work closely with other Team members to ensure there is open communication
• Ensure all inventory, equipment, supplies, and storage areas are well-stocked, cleaned, maintained, and ready for each new day of cleaning
• Ensure all linens and towels are being well-maintained, restocked, and supplied for upcoming cleanings

Skills on Resume: 

• Process Knowledge (Hard Skills)
• Team Leadership (Soft Skills)
• Training Skills (Soft Skills)
• Schedule Management (Hard Skills)
• Time Management (Hard Skills)
• Team Communication (Soft Skills)
• Inventory Control (Hard Skills)
• Quality Assurance (Hard Skills)

Job Summary: 

• Responsible for overseeing the daily operation of the Housekeeping Department
• Run daily housekeeping operation of 82 units
• Hire, develop, and manage a staff of 10 - 30 employees
• Facilitate and organize the room cleaning, laundry, houseman, and common area cleaning functions, and resolve daily owner service issues or concerns.
• Responsible for employee satisfaction in the department
• Grow and develop the staff members, and effectively communicate information to ensure the staff is well informed and trained
• Develop talent and succession planning for future leaders, create action plans for employee feedback, and ensure their needs are addressed.
• Coordinate and verify rooms are meeting guest expectations based on company standards, review resolution logs to ensure the needs are being met in a timely and efficient fashion.
• Manage daily completion of all audit standards, QA, IA, and LP audits
• Facilitate training to ensure staff can execute standards and manage performance
• Create action plans for AOS feedback, and conduct unit inspections to ensure the ROPS DOPS standards are being met.
• Manage and support all financial aspects of the department
• Manage various budgets and inventories based on occupancy and units
• Manage inventory for the budget, ensuring par and stock requirements are met

Skills on Resume: 

• Operations Management (Hard Skills)
• Staff Management (Soft Skills)
• Issue Resolution (Soft Skills)
• Employee Development (Soft Skills)
• Talent Planning (Soft Skills)
• Quality Assurance (Hard Skills)
• Training Facilitation (Soft Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Involved in special projects, critical tasks, and improvement initiatives
• Scrutinise and develop data to continually improve services, performance, and deployment activities in conjunction with the CIP (continuous improvement plan)
• Ensure compliance with current legislation in the transportation, handling, and disposal of waste
• Actively clean properties with Housekeepers and lead by example
• Follow all processes and checklists that Housekeepers use
• Complete necessary purchases of housekeeping supplies and equipment
• Save and submit all approved expenses and turn in all hard copy receipts
• Inspect all cleanings and provide detailed feedback and training to Housekeepers
• Re-inspect and sign off on all cleanings to ensure they are ready for Guest and Owner occupancy
• Assist with hiring and documentation of Housekeepers on the Team
• Track and complete monthly inventories, oversee payroll for the division, utilizing scheduling tools and forecasting for staffing models.

Skills on Resume: 

• Project Management (Hard Skills)
• Data Analysis (Hard Skills)
• Compliance Knowledge (Hard Skills)
• Team Leadership (Soft Skills)
• Process Adherence (Hard Skills)
• Supply Management (Hard Skills)
• Training Skills (Soft Skills)
• Inventory Oversight (Hard Skills)

Job Summary: 

• Organize the team to deliver services to the highest standard
• Oversee staff attendance and punctuality
• Ensure uniforms and PPE are issued and worn at all times
• Ensure that absences are controlled and managed
• Ensure that the standards are checked throughout the operations, and remedial action is imposed and checked
• Ensure all areas are audited for standards, and reports are submitted to the Site Manager
• Ensure all Health and Safety Regulations are followed and report any deviation.
• Ensure cover is provided at the site where absence has prevented regular staff from attending
• Report misuse of the facility to the client and arrange for the removal or repositioning of unauthorized items.
• Rotate staff breaks to ensure continuity of service throughout the shift.

Skills on Resume: 

• Team Organization (Soft Skills)
• Attendance Oversight (Hard Skills)
• PPE Compliance (Hard Skills)
• Absence Management (Hard Skills)
• Standards Auditing (Hard Skills)
• Health Safety Compliance (Hard Skills)
• Issue Reporting (Hard Skills)
• Break Rotation (Hard Skills)

Job Summary: 

• Directly reporting to the Portfolio Housekeeping Manager and supporting a group of Housekeeping Supervisors
• Maintaining the day-to-day supervision of the Housekeeping team, a diverse group of 50 team members across Rooms, Laundry, Public Areas, and Houseperson
• Driving the productivity, motivation, and development of all Housekeeping team members
• Ensuring high cleanliness and productivity standards are met and followed, following company guidelines
• Ensuring appropriate chemical safety and Occupational Health and Safety standards and practices are maintained
• Monitoring labour costs and productivity output according to occupancy levels, whilst also monitoring the room cleanliness standards
• Handling guest complaints and enquiries efficiently and professionally, and liaising with the Front Office department
• Monitoring guest feedback proactively to identify training needs and opportunities to drive guest satisfaction

Skills on Resume: 

• Team Supervision (Soft Skills)
• Staff Development (Soft Skills)
• Productivity Management (Hard Skills)
• Cleanliness Standards (Hard Skills)
• Safety Compliance (Hard Skills)
• Cost Monitoring (Hard Skills)
• Guest Relations (Soft Skills)
• Feedback Analysis (Hard Skills)

Job Summary: 

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees.
• Provide mentoring, coaching, and regular feedback to help manage conflict and improve employee performance
• Educate and train all employees in compliance with governmental and safety regulations.
• Ensure staff are properly trained and have the tools and equipment to carry out job duties
• Promote teamwork and quality service through daily communication and coordination with other department heads
• Assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods.
• Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair.
• Advise team members of the areas of improvement
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
• Handle complaints and special requests to achieve complete guest satisfaction
• Comply with special needs and requests of the guests, VIPs, and repeat visitors
• Help prepare annual departmental operating budget and financial plans.
• Monitor budget and control expenses with a focus on increased productivity.

Skills on Resume: 

• Staff Planning (Hard Skills)
• Coaching Skills (Soft Skills)
• Regulation Compliance (Hard Skills)
• Training Delivery (Soft Skills)
• Teamwork Promotion (Soft Skills)
• Quality Control (Hard Skills)
• Guest Satisfaction (Soft Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Check the inventory of amenities and cleaning products and take care of the orders, while keeping an eye on the Housekeeping budget and controlling the costs.
• Manage the team from a people’s perspective to make sure that the team is performing at its best, by coaching, training, and evaluating them regularly.
• Strive for the best possible guest experience and check the rooms to make sure that all quality standards are exceeded
• Coach and supervise to guarantee the cleanliness of the entire hotel, which includes rooms, corridors, and public areas
• Coordinate all repairs, maintenance, and other relevant issues with the Engineering department
• Assist in complaint handling and the prevention of recurrence
• Maintain proper inventory levels, managing cost per room for supplies and labor (e.g., bed and bath linen reuse and laundry operation).
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (e.g., container recycling and cleaning agents)
• Maintain procedures for the security of lost and found items
• Serve as manager on duty 

Skills on Resume: 

• Inventory Management (Hard Skills)
• Team Supervision (Soft Skills)
• Guest Experience (Soft Skills)
• Quality Assurance (Hard Skills)
• Maintenance Coordination (Hard Skills)
• Complaint Handling (Soft Skills)
• Cost Control (Hard Skills)
• Security Procedures (Hard Skills)

Job Summary: 

• Assist the Executive Housekeeper in managing and directing all Housekeeping activities in the Centre
• Ensure that the highest levels of cleanliness and guest satisfaction
• Maintain a high level of service and cleaning, and maintenance standards in all areas of responsibility.
• Assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment, and hence take corrective action.
• Establish standards and procedures for the work of the Housekeeping team and plan work schedules to ensure adequate service.
• Direct and control the Housekeeping operations and staff of the Housekeeping department.
• Report any matter that may affect the interests of the Centre to the attention of the Management.
• Follow up to ensure guest satisfaction.
• Prepare employee schedules according to business forecast, payroll budget guidelines, and productivity requirements.

Skills on Resume: 

• Activity Management (Hard Skills)
• Guest Satisfaction (Soft Skills)
• Service Standards (Hard Skills)
• Duty Assignment (Hard Skills)
• Procedure Development (Hard Skills)
• Operations Control (Hard Skills)
• Issue Reporting (Hard Skills)
• Schedule Preparation (Hard Skills)

Job Summary: 

• Ensure staff are trained for all positions and cross-trained within departments.
• Develop written guidelines, training manuals, and procedures for staff operations.
• Monitor and evaluate staff work performance on an ongoing basis, and praise and discipline staff.
• Attend management and department meetings and communicate with staff on all shifts.
• Resolve guest complaints that will encourage repeat visits to the resort.
• Build a team environment and group morale.
• Use proper two-way radio etiquette when communicating with all associates.
• Monitor all "Lost and Found"  items according to Resort standards.
• Respond to all guest requests, problems, complaints, comment cards, letters, and/or phone calls in an attentive, courteous, and efficient manner.
• Motivate, coach, teach, train, counsel, and discipline associates according to Kalahari SOPs.
• Manage the day-to-day activities of the housekeeping department, schedule associates to ensure proper coverage.
• Ensure associates are given the tools and equipment needed to effectively carry out their respective job duties.
• Schedule routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair.
• Prepare and conduct interviews and follow hiring procedures according to Kalahari SOPs

Skills on Resume: 

• Staff Training (Soft Skills)
• Procedure Development (Hard Skills)
• Performance Evaluation (Hard Skills)
• Team Communication (Soft Skills)
• Complaint Resolution (Soft Skills)
• Team Building (Soft Skills)
• Equipment Management (Hard Skills)
• Hiring Procedures (Hard Skills)

Job Summary: 

• Supervise day-to-day cleaning of patient rooms and public areas
• Manage rostering, staffing, stock, departmental budgets, and supervision of the housekeeping team
• Ensure a safe working environment for staff, doctors, visitors, and patients
• Manage linen, chemicals, waste, and associated contracts, suppliers, and contractors
• Ensure policies, procedures, and safe work practices are upheld as per standards set out by Infection Control and WHS guidelines
• Conduct cleaning and Infection Control audits
• Hands-on housekeeping duties up to 3 days per week
• Ensure a high standard of cleanliness is evident throughout the property in Housekeeping (in rooms, public, and common areas)
• Build a productive and professional relationship with Housekeepers staff members, Housekeepers clients, and all contractor personnel
• Lead the housekeeping team to provide an excellent cleaning service

Skills on Resume: 

• Cleaning Supervision (Hard Skills)
• Roster Management (Hard Skills)
• Safety Compliance (Hard Skills)
• Contract Management (Hard Skills)
• Policy Enforcement (Hard Skills)
• Audit Conducting (Hard Skills)
• Team Leadership (Soft Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Responsible for the efficient "opening and closing" of the house.
• Monitor GRAs to ensure the highest productivity levels. 
• Supervise status board operators to ensure all available rooms are cleaned and any discrepancies are reconciled, paying special attention to all VIP Guests and requests. 
• Maintain strict control of all housekeeping equipment and inventory. 
• Monitor and track all heavy cleaning projects (drapes, carpets, furniture, mattress flipping, and general cleaning).  
• Perform room inspections and evaluate the performance of Assistant Housekeepers, GRAs, and Housepersons. 
• Develop, evaluate, and recommend candidates for promotions.
• Oversee daily on-the-job training for all cleaning employees
• Maintain accurate financial, maintenance, and inventory records

Skills on Resume: 

• Opening Closing (Hard Skills)
• Productivity Monitoring (Hard Skills)
• Room Supervision (Hard Skills)
• Inventory Control (Hard Skills)
• Project Tracking (Hard Skills)
• Room Inspection (Hard Skills)
• Staff Development (Soft Skills)
• Record Maintenance (Hard Skills)

Job Summary: 

• Responsible for assisting the Director of Housekeeping in overseeing the proper and smooth operation of the Housekeeping Department. 
• Monitor all aspects of employee activity to ensure the highest quality in cleanliness and service.
• Coordinate the overall operation of the Housekeeping Department with the Executive Housekeeper.
• Ensure that room and public area cleanliness meets established standards through inspection and follow-up with housekeeping staff.
• Evaluate housekeeping staff daily to determine the quality of performance and skill.
• Through close communication with the Executive Housekeeper, recommend areas in need of improvement.
• Discipline employees with the intent to improve performance, attitude, and appearance.
• Give employees commendations as warranted.
• Assist in interviewing potential employee candidates and review with the Executive Housekeeper.
• Hire acceptable candidates and ensure proper training.
• Continually monitor the status of room availability throughout the day.
• Ensure that all VIP rooms are inspected on a daily basis to ensure the highest quality of cleanliness.
• Accountable for inventory cleaning supplies, guest supplies, and amenities on a weekly and monthly basis to ensure adequate supply.
• Assist in the yearly and monthly budget process.

Skills on Resume: 

• Operations Oversight (Hard Skills)
• Quality Monitoring (Hard Skills)
• Staff Evaluation (Hard Skills)
• Inspection Skills (Hard Skills)
• Performance Improvement (Soft Skills)
• Interviewing Skills (Soft Skills)
• Inventory Management (Hard Skills)
• Budget Assistance (Hard Skills)

Job Summary: 

• Manage housekeeping, laundry, and public area staff and daily operations
• Ensure exceptional cleanliness throughout the entire property
• Ensure compliance with health and safety standards
• Develop a quality team through selection, training, development and coaching techniques and skills
• Create and maintain weekly schedules for staff
• Control all related department costs, including payroll and inventories
• Perform all housekeeping-related tasks, including laundry, housekeeping and public areas
• Ensure that all personnel follow the established safety standards and procedures on a consistent basis.
• Report in either written or verbal form all information to the Executive Housekeeper.
• Perform timely and fair performance appraisals as assigned by the Executive Housekeeper.
• Take responsibility for conducting training

Skills on Resume: 

• Staff Management (Soft Skills)
• Cleanliness Standards (Hard Skills)
• Safety Compliance (Hard Skills)
• Team Development (Soft Skills)
• Schedule Creation (Hard Skills)
• Cost Control (Hard Skills)
• Task Performance (Hard Skills)
• Training Delivery (Soft Skills)

Job Summary: 

• Establish and interpret housekeeping policies regarding the Hotel, Villa, and Public Areas.
• Supervise all housekeeping staff.
• Responsible for the training schedule of all new and existing crew members who work in the Housekeeping department.
• Schedule, manage, and inspect all annual Deep Cleaning of the Hotel Rooms, Villa, and Public Areas.
• Schedule, manage, and inspect all carpet cleaning and hard floor care by the Floor Technician and outside companies within the assigned area.
• Work closely with the Engineering department, follow up, and monitor repair progress to maintain the hotel and villa guest rooms and public areas.
• Responsible for personally inspecting or scheduling the inspection of all VIP arrivals to the Hotel and villa.
• Oversee the Hotel, Villa, and Public Area Housekeeping Schedule.
• Inspect and maintain all amenities and supplies needed to maintain the Hotel and Villas.
• Maintain a clean, attractive, and safe environment for the public areas of the property.
• Respond to and inspect routine calls for safety hazards and clean up, i.e., spills, broken glass, wet floor, and housekeeping opportunities.
• Develop and enforce a cleaning schedule for exterior and interior windows of the main hotel, villas, and other buildings on the property.
• Provide “Great service, Great Stay” for resort guests.
• Promote a positive and safe environment for all crew.

Skills on Resume: 

• Policy Interpretation (Hard Skills)
• Staff Supervision (Soft Skills)
• Training Scheduling (Hard Skills)
• Deep Cleaning Oversight (Hard Skills)
• Floor Care Management (Hard Skills)
• Repair Coordination (Hard Skills)
• VIP Inspection (Hard Skills)
• Safety Promotion (Soft Skills)

Job Summary: 

• Perform any combination of duties to maintain order, sanitation, and cleanliness in facilities.
• Be in charge of maintaining supplies
• Serve as a job expert or organization resource in assigned areas.
• Supervise and/or direct the work of others.
• Clean and straighten the assigned areas.
• Ensure laundry, housekeeping, and floor equipment are in good working condition.
• Maintain and stock equipment and supplies.
• Make specialized clothing and other items (e.g., restraining clothing, helmets, surgical gowns).
• Mend and make minor alterations to residents' clothing and other items
• Make simple repairs to upholstery and mattresses.
• Observe required safety precautions in disposing of contaminated refuse.
• Operate hand tools and power cleaning equipment.
• Plan, develop, schedule, and implement laundry services

Skills on Resume: 

• Facility Maintenance (Hard Skills)
• Supply Management (Hard Skills)
• Subject Expertise (Hard Skills)
• Staff Supervision (Soft Skills)
• Area Cleaning (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Clothing Repair (Hard Skills)
• Laundry Planning (Hard Skills)

Job Summary: 

• Ensure that all bedrooms and public rooms are serviced and cleaned daily.
• Ensure that VIP rooms receive the designated extras.
• Ensure an adequate supply of clean linen in a good state of repair.
• Ensure that rooms are checked regularly for repairs and refurbishing, and that appropriate maintenance is completed.
• Liaise with the General Manager and notify them of areas in need of attention regarding decor.
• Ensure that team members are coached and trained to perform their duties effectively.
• Ensure that attendance registers are completed daily and following statutory regulations.
• Ensure that salary variations and administrative returns are completed correctly and submitted in a timely fashion.
• Draw up duty rosters and ensure that staffing levels are correct, to agreed standards, and are not exceeded without permission.
• Ensure that adequate supplies of cleaning materials are available.
• Clean an assigned number of rooms per day, keeping within departmental standards (seasonal).
• Ensure that regular fire and evacuation drills are held.
• Ensure effective communications through attending meetings and imparting information at regularly held staff meetings with assistant housekeepers.
• Prepare and submit, in the required format, all information necessary for budgeting purposes.

Skills on Resume: 

• Room Servicing (Hard Skills)
• VIP Preparation (Hard Skills)
• Linen Management (Hard Skills)
• Maintenance Coordination (Hard Skills)
• Staff Training (Soft Skills)
• Roster Preparation (Hard Skills)
• Supply Management (Hard Skills)
• Budget Preparation (Hard Skills)

Job Summary: 

• Determines staffing plans and assignments to ensure outstanding environmental cleanliness and safety of all areas of LCOH.
• Works in a staff role to ensure timeliness and quality standards are met.
• Develops, evaluates, and implements department policies and procedures that maximize a clean and safe environment.
• Provides direction to employees to ensure adherence to departmental and LCOH policies and procedures.
• Regularly evaluates the physical and sanitation conditions of LCOH
• Makes recommendations for painting and repairs.
• Develops and monitors the departmental budget, monthly variance reports, and assists in negotiating service and supply contracts.
• Implements and monitors departmental safety programs to ensure employee safety and compliance through continuing education.
• Ensures that the receipt, verification, storage, and issuance of equipment, materials, and supplies are handled by established policies and procedures.
• Interviews candidates for job openings and makes recommendations or hiring decisions.
• Ensures that new employees are properly oriented.
• Evaluates staff performance and positively provides feedback.
• Maintains a motivational and supportive working environment for staff.
• Develops and implements annual programs to ensure compliance with all regulatory agencies.
• Maintains proper documentation required for regulatory agencies.

Skills on Resume: 

• Staff Planning (Hard Skills)
• Policy Development (Hard Skills)
• Quality Assurance (Hard Skills)
• Team Direction (Soft Skills)
• Facility Evaluation (Hard Skills)
• Budget Management (Hard Skills)
• Safety Program Implementation (Hard Skills)
• Staff Motivation (Soft Skills)

Job Summary: 

• Manage daily activities, plan and assign work, ensuring always have the right staffing numbers
• Develop colleagues and improve their performance through coaching and feedback, create performance and development goals for colleagues, and recognize good performance
• Educate and train all colleagues in compliance with federal, state, and local laws and safety regulations.
• Ensure staff are properly trained and have the tools and equipment to carry out job duties
• May assist with deep cleaning projects and/or assist the housekeeping team during high-volume periods
• Make sure the quality of housekeeping and laundry services is always superb - the company has standards - but it’s down to make rooms special and memorable for guests
• Conduct routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc., are clean and in good repair to meet guest satisfaction
• Carry out special requests from guests, VIPs, repeat visitors, and club members
• Help guests with their questions and complaints to achieve complete guest satisfaction
• Reunite items with owners, and log any lost and found property
• Assist in maintaining proper inventory levels, managing cost per room for supplies, and labor

Skills on Resume: 

• Activity Management (Hard Skills)
• Staff Development (Soft Skills)
• Regulation Compliance (Hard Skills)
• Training Delivery (Soft Skills)
• Quality Assurance (Hard Skills)
• Inspection Skills (Hard Skills)
• Guest Assistance (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Accountable for people management, including recruitment, retention, training, and development.
• Manage budget to ensure payroll and operational budgets are met, including rotas and holiday management versus occupancy.
• Health and Safety responsibility, accident management, compliance, and risk management.
• Oversee training, COSHH, manual handling, etc., delivering on-the-job training.
• Operational responsibility to ensure accommodation is maintained to the highest level consistently.
• Manage service standards to achieve the highest level of guest satisfaction scores.
• Maintain Safety Data Sheets (SDS).
• Support the clinical staff and management team so that the needs of the patients and families always come first.
• Manage the laundry and linen function effectively.
• Participate in monthly meetings and committees.

Skills on Resume: 

• People Management (Soft Skills)
• Budget Management (Hard Skills)
• Safety Compliance (Hard Skills)
• Training Delivery (Soft Skills)
• Operational Maintenance (Hard Skills)
• Service Standards (Hard Skills)
• Laundry Management (Hard Skills)
• Stakeholder Support (Soft Skills)

Job Summary: 

• Recruits, hires, trains, and provides career development for housekeeping staff, conducts performance evaluations, and provides feedback for employees.
• Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided, and ensures the timeliness and efficiency of services
• Conducts training classes regarding safety, security, department procedures, and service guidelines.
• Schedules staff's work schedules and duties according to productivity standards and forecasted occupancy, and monitors staff's adherence to schedules and duties.
• Prepares reports about room occupancy, payroll, department expenses, and inventories and shares data with appropriate department heads.
• Communicates with Mission Control, Fix It, and all other operations departments.
• Adheres to proper key and phone controls
• Conducts weekly inventory of cabin crew supplies.
• Complies with the standards and regulations to encourage safe and efficient hotel operations.

Skills on Resume: 

• Staff Recruitment (Soft Skills)
• Quality Management (Hard Skills)
• Safety Training (Soft Skills)
• Schedule Management (Hard Skills)
• Report Preparation (Hard Skills)
• Department Communication (Soft Skills)
• Inventory Control (Hard Skills)
• Regulation Compliance (Hard Skills)

Job Summary: 

• Monitors guest complaints and takes corrective action to ensure overall guest satisfaction.
• Responds quickly to guest requests/complaints in a friendly manner. 
• Relays appropriate requests or complaints to the appropriate subordinate or manager.
• Follows up to ensure guest satisfaction.
• Maximizes efforts towards productivity, identifies problem areas, and assists in implementing solutions.
• Attends all hotel-required meetings and trainings.
• Responds quickly to guest requests/complaints in a friendly manner.
• Investigates complaints regarding housekeeping services and takes corrective actions.
• Develops the department's annual budget, monitors and reports variances against the plan
• Keeps track of labor costs and related expenses.

Skills on Resume: 

• Complaint Handling (Soft Skills)
• Guest Satisfaction (Soft Skills)
• Problem Solving (Soft Skills)
• Meeting Attendance (Hard Skills)
• Productivity Improvement (Hard Skills)
• Budget Development (Hard Skills)
• Cost Tracking (Hard Skills)
• Variance Reporting (Hard Skills)

Job Summary: 

• Lead the development, promotion, and implementation of new housekeeping/cleaning schemes to meet client and guest experience targets
• Work and communicate with other support functions both within the company and Value Retail, to ensure workflow is effective and delivers the right output in the right timescales
• Complete audits and regular inspections, including rectifications, reporting, assignment of tasks, and follow-up actions
• Recruitment, selection, probation, induction, training, and development of employees to a high-performing standard who are committed and engaged with the mission and vision
• Team performance reviews, including 121s, mid and end-of-year reviews
• HR processes reviews, including investigations, disciplinaries, grievances, performance reviews, etc.
• Produce and direct the team's accurate rostering, work scheduling, payroll, and associated tasks, ensuring that the right people are in the right place at the right time and are paid and rewarded correctly in their roles
• Follow Partner, Group, and company policies and procedures always
• Report any apparent deficiencies in systems of work or equipment provided that may fail service delivery or risk to health and safety, or the environment
• Use all work equipment and personal PPE properly and follow the training received
• Report any issues or training needs to the Line Manager and/or via the divisional incident reporting system

Skills on Resume: 

• Scheme Implementation (Hard Skills)
• Workflow Coordination (Soft Skills)
• Audit Inspection (Hard Skills)
• Staff Recruitment (Soft Skills)
• Performance Reviews (Soft Skills)
• HR Process Review (Hard Skills)
• Roster Scheduling (Hard Skills)
• Policy Compliance (Hard Skills)