Job Summary: 

• Oversee all custodial services, including ordering supplies, scheduling labor, quality checking and implementing cost savings measures.
• Continually inspect the facility to ensure that proper cleaning is being performed at a high level on all facilities and areas. 
• Work with other departments to make sure all needs are met, both on event and non-event days.
• Maintain, inspect and repair any related equipment through contractors.
• Work with the cleaning service provider to train all custodial workers, including supervisors and event attendants.
• Review, approve/correct, and submit invoices for services and products.
• Purchase all cleaning supplies, including paper products, liners, chemicals and equipment.
• Oversees the building grounds, ramps, stairways, plazas and entryways to present a well-kept and clean appearance at all times.
• Create schedules, reports and other administrative requirements of the custodial operations.
• Act as building liaison with labor providers, salesmen, and other suppliers to guarantee the best rates and prices and negotiate agreements for dispensers and other equipment.
• Ensure all safety policies and procedures are enforced.
• Work extended and/or irregular hours including nights, weekends and holidays

Skills on Resume: 

• Facility Inspection (Hard Skills)
• Staff Training (Soft Skills)
• Inventory Management (Hard Skills)
• Vendor Negotiation (Soft Skills)
• Labor Scheduling (Hard Skills)
• Invoice Review (Hard Skills)
• Team Communication (Soft Skills)
• Safety Enforcement (Hard Skills)

Job Summary: 

• Review departures and sample rooms.
• Plan the daily work of the Department of Housekeeping with the control sheet
• Perform the schedules of the chambermaids
• Control of external laundry
• Control of internal laundry (clothes for customers)
• In charge of registering the breakdowns in the breakdown book and communicating them to reception
• Coordination with the reception department to meet the special requests of customers
• Train new employees and select the new incorporations.
• Supervise the general cleanliness of the hotel (all areas)
• Responsible for the legionella prevention procedure
• Responsible for keeping the lost and found objects and taking control through a book.

Skills on Resume: 

• Room Inspection (Hard Skills)
• Work Planning (Hard Skills)
• Schedule Management (Hard Skills)
• Laundry Control (Hard Skills)
• Issue Reporting (Soft Skills)
• Reception Coordination (Soft Skills)
• Employee Training (Soft Skills)
• Cleanliness Supervision (Hard Skills)

Job Summary: 

• Manage the housekeeping office
• Receive all incoming calls and respond accordingly
• Allocate room and task lists to team members
• Ensure keys are issued in line with security procedures
• Log and store all lost property after each shift, and send lost property to guests in line with procedures
• Manage guest requests and enquiries immediately
• Ensure all relevant guest information is communicated to the Housekeepers
• Carry out administrative and IT duties
• Organise and control extra duties and special tasks
• Report all necessary maintenance daily and log all jobs
• Liaise with reception and guest relations to ensure all information is communicated efficiently and promptly
• Ensure that communication has been clear and consistent to all shifts
• Control staff dry cleaning and guest laundry in and out of the department
• Update the system regularly to give maximum room return to the hotel/s active inventory
• Handle emergencies if and when customers occur in the department
• Ensure all team members adhere to health and safety regulations

Skills on Resume: 

• Office Management (Hard Skills)
• Call Handling (Soft Skills)
• Task Allocation (Hard Skills)
• Key Security (Hard Skills)
• Lost Property Control (Hard Skills)
• Guest Service (Soft Skills)
• Admin Duties (Hard Skills)
• Team Communication (Soft Skills)

Job Summary: 

• Participate in daily pre-shift meetings to review all information pertinent to the day's activities, including daily arrivals and standards. 
• Clean the walk pool area and advise the public attendant of any necessary cleanup
• Distribute radios to the relevant associates of the morning team 
• Assign sections to the housemen
• Prepare room attendant task sheets and ensure all relevant notes and traces are communicated
• Print the list of arrival and divide it amongst the supervisors based on their sections and keep a copy
• Check emails and respond accordingly. 
• Monitor all calls and follow up on any delays
• Neatly pack away all items received from purchasing.
• Ensure that the office is kept clean at all times. 
• Control and organize the back storage areas
• Ensure that there are adequate turndown mats and treats

Skills on Resume: 

• Pre-shift Meetings (Soft Skills)
• Pool Cleaning (Hard Skills)
• Radio Distribution (Hard Skills)
• Section Assignment (Hard Skills)
• Task Sheet Prep (Hard Skills)
• Email Handling (Soft Skills)
• Call Monitoring (Soft Skills)
• Storage Organization (Hard Skills)

Job Summary: 

• Ensure seamless coordination in communicating information to relevant sections by the hotel’s Standard Operating Procedures (SOP)
• Ensure the smooth running of the housekeeping operations
• Ensure accurate update of room status into the property management system and investigate discrepancies
• Answer phone calls and emails, and perform dispatch of the requests accordingly
• Monitor Royal Service requests and make sure requests are closed on time as per standards.
• Prepare daily operation needs, reports, and amenities
• Coordinate the inventory of supplies
• Liaise with engineering concerning maintenance, repairs, and out-of-order rooms

Skills on Resume: 

• Info Coordination (Soft Skills)
• Housekeeping Operations (Hard Skills)
• Room Status Update (Hard Skills)
• Request Dispatch (Soft Skills)
• Service Monitoring (Hard Skills)
• Report Preparation (Hard Skills)
• Inventory Coordination (Hard Skills)
• Maintenance Liaison (Soft Skills)

Job Summary: 

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level daily.
• Monitor and control the operation of various sections, including the linen room, the uniform room, floors, public areas, offices and storerooms.
• Answer and log incoming phone calls and do the proper follow-up.
• Log all maintenance issues and follow up on completion.
• Coordinate daily assignments for housekeeping line staff.
• Ensure guest issues are resolved promptly.
• Interact in a courteous and professional manner with all guests, staff and community members.
• Respond in a courteous, professional and rapid manner to resolve all guest and staff difficulties.
• Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems to perform and direct many varied and complex tasks.
• Supervise, direct, coordinate, influence and persuade staff in order to maintain the service standards of the hotel.
• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.
• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Maintain the cleanliness and safety of the work area.

Skills on Resume: 

• Policy Compliance (Hard Skills)
• Standards Monitoring (Hard Skills)
• Section Control (Hard Skills)
• Call Logging (Soft Skills)
• Issue Resolution (Soft Skills)
• Staff Coordination (Soft Skills)
• Guest Interaction (Soft Skills)
• Task Flexibility (Soft Skills)

Job Summary: 

• Open and close the Housekeeping Department daily.
• Maintain lost and found records.
• Dispatch all calls to the appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Respond to all phone calls/ requests from guests and other departments.
• Monitor the computer system.
• Maintain clear and efficient communication with the front desk.
• Maintain cleanliness and organization in the department.
• Walk the floors and inspect guest rooms.

Skills on Resume: 

• Department Opening (Hard Skills)
• Lost Found Records (Hard Skills)
• Call Dispatch (Soft Skills)
• Department Communication (Soft Skills)
• Request Response (Soft Skills)
• System Monitoring (Hard Skills)
• Front Desk Liaison (Soft Skills)
• Room Inspection (Hard Skills)

Job Summary: 

• Coordinate housekeeping efforts of the resort to assist the housekeeping leadership with the organization of the housekeeping operation. 
• Schedule, train, assign daily room assignments and cleaning tasks, supervise housekeepers, and perform inspections of rooms according to the company’s cleanliness standards. 
• Demonstrate and apply broad knowledge of concepts, practices, and procedures for managed work group(s) and how they support related operations. 
• Inventory and maintain stock levels of cleaning supplies. 
• Maintain effective record and filing systems and complete all administrative reports accurately and budget expenses. 
• Ensure key control procedures and the inventory of communication devices. 
• Communicate room status, process requests and delegate work assignments. 
• Liaises with the engineering, front office and In-Room Dining departments. 
• Follow all occupational health and safety regulations. 
• Ensure the area of responsibility meets all company, compliance, and safety standards.

Skills on Resume: 

• Housekeeping Coordination (Soft Skills)
• Staff Scheduling (Hard Skills)
• Training Supervision (Soft Skills)
• Room Inspection (Hard Skills)
• Inventory Management (Hard Skills)
• Admin Reporting (Hard Skills)
• Key Control (Hard Skills)
• Department Liaison (Soft Skills)

Job Summary: 

• Maintain positive customer and associate relationships
• Demonstrate an ability to motivate and communicate expectations with humility and respect. 
• Respond appropriately to guest and associate inquiries and concerns to ensure total guest satisfaction. 
• Promote teamwork and quality service through daily communications and coordination with other departments. 
• Partner with human resources and department leadership to minimize employee relations issues. 
• internal audit, quality assurance, loss prevention, resort operating procedures, guest service department operating procedure, and standard operating procedures.
• Collaborate with department leadership and support all financial aspects of the housekeeping department
• Create a positive and engaging work environment 
• Be responsive to the needs of guests, associates and all who come into contact on the job, be respectful in every way, and deliver a great experience. 
• Embrace and exhibit the highest level of ethics and integrity consistent with company standards

Skills on Resume: 

• Customer Relations (Soft Skills)
• Motivational Communication (Soft Skills)
• Issue Resolution (Soft Skills)
• Teamwork Promotion (Soft Skills)
• Employee Relations (Soft Skills)
• Quality Assurance (Hard Skills)
• Financial Support (Hard Skills)
• Ethical Conduct (Soft Skills)

Job Summary: 

• Attendance must be regular and predictable, with the ability to work overtime or flexible hours as required by the Executive Housekeeper or the Assistant Managers.
• Responsible for assisting the front office staff with their respective duties or tasks.
• Responsible for creating and maintaining physical files of all employees in an ongoing and organized manner.
• Responsible for documenting daily attendance of all employees in the attendance log books.
• Responsible for creating written documentation promptly for employees as stated in the departmental attendance policy. 
• Responsible for creating computerized weekly schedules for both departments, as well as sign-in/out sheets. 
• Final work schedules to be approved by the Executive Housekeeper and/or designated person.
• Responsible for properly executing the PAF system on the computer.
• Responsible for ensuring all employees receive an annual review promptly.

Skills on Resume: 

• Regular Attendance (Soft Skills)
• Overtime Flexibility (Soft Skills)
• Front Office Support (Hard Skills)
• File Management (Hard Skills)
• Attendance Documentation (Hard Skills)
• Schedule Creation (Hard Skills)
• System Execution (Hard Skills)
• Employee Review (Soft Skills)

Job Summary: 

• Answering and directing all incoming phone calls in a courteous, efficient manner to ensure ultimate guest satisfaction
• Dispatching all internal and external customers and housekeeping needs to the departmental staff
• Producing daily assignment sheets and boards
• Monitoring and updating room statuses in the hotel property management system
• Completing all necessary paperwork and other administrative duties
• Assisting in maintaining a high morale level in the department by displaying a positive attitude
• Assisting housekeeping management in managing daily activities
• Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry
• Document and resolve issues with discrepant rooms with the front desk
• Prepare and distribute room assignments to the Housekeeping staff
• Complete required housekeeping paperwork.

Skills on Resume: 

• Call Handling (Soft Skills)
• Dispatch Coordination (Soft Skills)
• Assignment Production (Hard Skills)
• Room Status Update (Hard Skills)
• Admin Paperwork (Hard Skills)
• Morale Support (Soft Skills)
• Activity Assistance (Soft Skills)
• Department Liaison (Soft Skills)

Job Summary: 

• Supporting the Director of Housekeeping in identifying timing requirements
• Supervising room attendants and porters, maintaining a teamwork environment
• Maintaining complete knowledge of and complying with all departmental policies, service procedures and standards
• Working closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Ensure occupied rooms, villas, public area and back of house are inspected after each servicing, recording each inspection in appropriate lists, reporting any standard discrepancy to the housekeeper
• Supporting new members of the housekeeping team and assisting them during their training.
• Enter maintenance request tickets into Hot-Sos for necessary repairs and inform management 
• Answer and log phone calls from guests, associates, vendors, and clients on appropriate forms.
• Dispatch runners/supervisors to rooms for additional requests from the guests, including the delivery of rollaway beds, cribs, towels, soaps, etc.
• Report vacated rooms to the front desk so can finalize checkouts in the system.

Skills on Resume: 

• Timing Support (Soft Skills)
• Staff Supervision (Soft Skills)
• Policy Compliance (Hard Skills)
• Team Collaboration (Soft Skills)
• Room Inspection (Hard Skills)
• New Staff Training (Soft Skills)
• Maintenance Reporting (Hard Skills)
• Request Dispatch (Soft Skills)