Job Summary: 

• Clean all rooms and suites to standard, remove trash and dirty linens from rooms and suites, spot clean walls, carpets, light fixtures, and more.
• Maintain shelf organization and stock levels in the storerooms and closets, stock attendant carts with supplies, rotate linens in storerooms and closets, remove trash and dirty linens from carts, and transport to appropriate areas.
• Clean furniture, elevators, glass, planters, and other surfaces in public areas such as the fitness center, pool, and elevators.
• Sweep and vacuum floors, hallways, and stairwells.
• Load, operate, and unload dishwasher for guest room glassware and mugs.
• Inspect dirty laundry for stains or tears before washing, identify and treat stains, wash, dry, and fold all linen to standard.
• Operate all laundry equipment to trained standards.
• Report maintenance problems or complete minor work repair orders.
• Utilize a device and a handheld radio to complete job assignments.
• Interact with guests to provide excellent service.
• Utilize problem resolution skills to assist guests with problems.
• Maintain the highest level of confidentiality.
• Be responsible for maintaining a consistent, regular attendance record as outlined in the hotel's attendance policy.
• Be an outstanding example of and a credit to the hotel.

Skills on Resume: 

• Room Cleaning (Hard Skills)
• Laundry Operation (Hard Skills)
• Supply Stocking (Hard Skills)
• Area Cleaning (Hard Skills)
• Equipment Use (Hard Skills)
• Guest Service (Soft Skills)
• Problem Solving (Soft Skills)
• Professional Conduct (Soft Skills)

Job Summary: 

• Make introductions to passengers and explain what services will be provided to them daily throughout the cruise.
• Learn passenger names in the assigned area and use them in greeting and conversing with them, ensuring to speak with each one daily.
• Maintain safe and sanitary conditions at all times.
• Follow all FDA, Coast Guard, and Maritime Security guidelines at all times.
• Clean passenger and officer staterooms impeccably each day, including private verandas.
• Report any maintenance issues found in assigned staterooms or passenger areas daily.
• Place designated information and amenities in passenger staterooms.
• Stay personally current on cruise events and programs to answer any passenger questions.
• Assist in the removal of room service equipment, such as dining room trays and dishes, from passenger staterooms to appropriate locations.

Skills on Resume:

• Passenger Introduction (Soft Skills)
• Name Recognition (Soft Skills)
• Sanitation Compliance (Hard Skills)
• Safety Adherence (Hard Skills)
• Stateroom Cleaning (Hard Skills)
• Issue Reporting (Hard Skills)
• Amenity Placement (Hard Skills)
• Event Awareness (Soft Skills)

Job Summary: 

• Assist in controlling circulating inventory such as linens and soaps, and properly store dirty linens and garbage according to policies established by the chief housekeeper and the American Queen Steamboat Company.
• Clean corridors, carpets, and change light bulbs in assigned rooms.
• Assist other crewmembers with their duties to accomplish the overall team goals of providing exemplary service to passengers.
• Maintain a level of courtesy and professionalism in conversing with all passengers, co-workers, and management at all times.
• Assist with monthly inventories.
• Address inventory maintenance issues.
• Assist in other areas of the housekeeping department, such as laundry and porter.
• Attend all meetings scheduled by the chief housekeeper or senior management.
• Read and follow all memos and directives as issued by company management.
• Participate and ensure participation in all USCG-mandated drills and emergency procedure
• Participate in embarkation duties such as loading, unloading, and luggage carrying.

Skills on Resume: 

• Inventory Control (Hard Skills)
• Linen Handling (Hard Skills)
• Room Cleaning (Hard Skills)
• Team Assistance (Soft Skills)
• Professional Communication (Soft Skills)
• Inventory Checks (Hard Skills)
• Memo Compliance (Hard Skills)
• Emergency Drill Participation (Hard Skills)

Job Summary: 

• Sweep, mop floors, and vacuum carpets.
• Dust and polish fixtures, furniture, and flooring.
• Maintain clean windows and doors.
• Wash and wipe down stairwells, baseboards, walls, waste cans, and other items.
• Remove trash cans and debris.
• Give prompt attention to cleaning up spills, accidents, or debris.
• Conduct all guest and staff interactions pleasantly and helpfully, and be knowledgeable of and forthright with information about the property and services.
• Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.

Skills on Resume: 

• Floor Cleaning (Hard Skills)
• Surface Polishing (Hard Skills)
• Window Cleaning (Hard Skills)
• Area Washing (Hard Skills)
• Trash Removal (Hard Skills)
• Spill Response (Hard Skills)
• Guest Interaction (Soft Skills)
• Workplace Tidiness (Hard Skills)

Job Summary: 

• Be responsible for cleaning an allocated number of apartments set by the assistant housekeeper according to working procedures.
• Clean bedrooms, change bed linen, vacuum carpet rugs, mop floors, and replenish all guest supplies.
• Wash bathrooms, wash glasses, and replenish all towels and bathroom amenities.
• Ensure the rubbish bin is emptied.
• Clean living rooms, vacuum carpet rugs, mop floors, and replenish all guest supplies.
• Clean the kitchen and all kitchen appliances and equipment, wash cutlery, crockery, glasses, cooking utensils, pots, and pans.
• Ensure the rubbish bin is emptied.
• Clean internal windows, window ledges, and door panels.
• Maintain all housekeeping, cleaning machines, and equipment in good working condition.
• Report to the assistant housekeeper for any loss or damage to linen, furniture, fixtures, and equipment.
• Maintain and update the status of the apartments.
• Set up rollaway beds and baby cots, deliver electrical plugs, or fulfill any special requests by guests.
• Report any repairs or damages discovered in the apartments or working areas to the assistant housekeepers.

Skills on Resume: 

• Apartment Cleaning (Hard Skills)
• Supply Replenishment (Hard Skills)
• Bathroom Cleaning (Hard Skills)
• Kitchen Cleaning (Hard Skills)
• Trash Removal (Hard Skills)
• Equipment Care (Hard Skills)
• Damage Reporting (Hard Skills)
• Guest Requests (Soft Skills)

Job Summary: 

• Respond promptly to requests from guests and other departments.
• Identify and report preventative or other maintenance issues in public areas or guest rooms.
• Ensure proper safety measures.
• Contact other departments directly for urgent repairs.
• Deliver guest requests and set up furniture items in guest rooms.
• Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near housekeeper carts.
• Clean, maintain, and store cleaning equipment.
• Follow all company safety and security policies and procedures, report any maintenance problems, safety hazards, accidents, or injuries, complete safety training and certifications, and properly store flammable materials.
• Ensure uniform and personal appearance is clean and professional.
• Maintain confidentiality of proprietary information.

Skills on Resume: 

• Guest Response (Soft Skills)
• Maintenance Reporting (Hard Skills)
• Safety Compliance (Hard Skills)
• Urgent Coordination (Soft Skills)
• Room Setup (Hard Skills)
• Item Removal (Hard Skills)
• Equipment Care (Hard Skills)
• Confidentiality (Soft Skills)

Job Summary: 

• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Support the team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and over 55 pounds with assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visually inspect tools, equipment, or machines to identify defects.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down a ladder.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.

Skills on Resume: 

• Guest Welcome (Soft Skills)
• Service Anticipation (Soft Skills)
• Professional Communication (Soft Skills)
• Team Support (Soft Skills)
• Quality Adherence (Hard Skills)
• Object Handling (Hard Skills)
• Visual Inspection (Hard Skills)
• Physical Stamina (Hard Skills)

Job Summary: 

• Perform floor maintenance using a brush, water, and diluted chemicals daily.
• Use an automatic floor scrubber to maintain tile grout.
• Buffer, vacuum, and polish floors.
• Remove and pressure wash floor mats.
• Clean shower walls and floors.
• Replenish towels and all other amenities.
• Continuously clean and dry sinks and glass or mirrored surfaces.
• Polish sink hardware, toilets, and related fixtures.
• Remove towels from all bathrooms.
• Replenish soap, toilet paper, paper towels, and other amenities.
• Realign furniture according to the floor plan.
• Inspect the condition of all furniture for tears, rips, or stains, and report any damages to maintenance.
• Update the status of rooms cleaned on the assignment sheet and with the front desk.
• Report any guest room damages or maintenance issues to the supervisor or front desk in the absence of the supervisor.
• Ensure guest complaints are resolved, ensure guest satisfaction, and report all incidents to the supervisor or front desk.
• Assist in maintaining the cleanliness of the laundry room.

Skills on Resume: 

• Floor Maintenance (Hard Skills)
• Scrubber Operation (Hard Skills)
• Floor Polishing (Hard Skills)
• Mat Cleaning (Hard Skills)
• Bathroom Cleaning (Hard Skills)
• Amenity Replenishment (Hard Skills)
• Fixture Polishing (Hard Skills)
• Damage Reporting (Hard Skills)

Job Summary: 

• Clean guest rooms according to established standards, including making beds, cleaning bathrooms, dusting, vacuuming, mopping, and following up on guest requests.
• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Collect daily allocations of rooms and keys.
• Ensure the worksheet is kept up to date throughout the shift, and keys are signed out and kept securely.
• Clean and maintain corridors and service areas, replace amenities in guest rooms, and dispose of rubbish correctly.
• Report promptly any maintenance issues to the engineering department and the respective assistant housekeeper.
• Report any odd occurrences, irregularities, carpet cleaning requirements, pest infestations, and similar issues to the respective assistant housekeeper promptly to counter losses to the company.
• Maintain knowledge of the hotel and local area.

Skills on Resume: 

• Room Cleaning (Hard Skills)
• General Cleaning (Hard Skills)
• Key Handling (Hard Skills)
• Worksheet Updating (Hard Skills)
• Corridor Maintenance (Hard Skills)
• Amenity Replacement (Hard Skills)
• Issue Reporting (Hard Skills)
• Hotel Knowledge (Soft Skills)

Job Summary: 

• Maintain supplies and report any shortages in supplies promptly.
• Report any maintenance concerns as well as guest issues.
• Adhere to the procedures of key control.
• Adhere to Fairmont Hotels and Resorts grooming standards.
• Report any suspicious people or activity to the manager on duty.
• Complete assigned daily tasks and report any tasks not finished.
• Attend and participate in daily housekeeping briefings and complete the housekeeping standard of the day.
• Complete quarterly projects such as mattress turnings.
• Adhere to the health and safety policy and ensure safe work practices are followed at all times.
• Adhere to the hotel’s environmental policies and procedures.

Skills on Resume: 

• Supply Reporting (Hard Skills)
• Issue Reporting (Hard Skills)
• Key Control (Hard Skills)
• Grooming Standards (Soft Skills)
• Security Awareness (Soft Skills)
• Task Completion (Hard Skills)
• Meeting Participation (Soft Skills)
• Safety Compliance (Hard Skills)

Job Summary: 

• Be accountable to the manager for maintaining the cleanliness and tidiness of the guest rooms, dorms, and laundry facilities.
• Promote the philosophy of privacy, dignity, independence, and fulfilment for all clients, treating everyone with respect and encouraging participation in all tasks.
• Maintain premises in a clean and orderly manner.
• Clean guests’ rooms, bathrooms, laundry rooms, and dorms.
• Clean light fixtures, ceilings and vents, walls, mattresses, furniture, windows and window coverings, floors, and carpets.
• Clean by dusting, mopping, vacuuming, and sweeping.
• Move furniture according to the health and safety training.
• Change sheets and replenish linens.
• Participate in training activities.

Skills on Resume: 

• Room Maintenance (Hard Skills)
• Client Respect (Soft Skills)
• Premises Cleaning (Hard Skills)
• Area Cleaning (Hard Skills)
• Detail Cleaning (Hard Skills)
• Furniture Moving (Hard Skills)
• Linen Replenishment (Hard Skills)
• Training Participation (Soft Skills)

Job Summary: 

• Sort laundry items by label and load laundry machines with bedding and linens.
• Add detergent and cleaning agents to the washer according to the SIMDUT.
• Place wet articles in the dryer for the measured time cycle.
• Ensure that all cleaning equipment and materials are maintained safely.
• Report to maintenance if an item or piece of equipment requires repair.
• Ensure the manager is aware of the ordering needs for the department.
• Wear the appropriate PPE as per Sodexo regulations.
• Maintain friendly contact with clients and respect their right to choice, dignity, privacy, and confidentiality at all times.
• Participate in staff meetings.

Skills on Resume: 

• Laundry Sorting (Hard Skills)
• Machine Operation (Hard Skills)
• Chemical Handling (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Repair Reporting (Hard Skills)
• Order Awareness (Hard Skills)
• PPE Compliance (Hard Skills)
• Client Respect (Soft Skills)

Job Summary: 

• Check apartment status daily.
• Clean and make up apartments according to established apartment standards.
• Clean and maintain service areas and equipment daily.
• Report suspicious persons and any malfunctioning equipment in the apartment to the superior.
• Perform any special work assigned by the supervisors.
• Clean guest rooms and provide turndown services.
• Check and ensure adequate room inventories and that all items are in good working condition.
• Replenish guestroom amenities.
• Anticipate guest needs and enquiries.

Skills on Resume: 

• Status Checking (Hard Skills)
• Apartment Cleaning (Hard Skills)
• Service Area Maintenance (Hard Skills)
• Security Reporting (Soft Skills)
• Special Assignment (Hard Skills)
• Turndown Service (Hard Skills)
• Inventory Checking (Hard Skills)
• Guest Anticipation (Soft Skills)

Job Summary: 

• Ensure sanitation standards and cleanliness in all kitchen areas.
• Complete side work based on scheduled shifts.
• Break down, clean, and reassemble dish and pot washing areas and machines.
• Scrape food from dirty dishes, and wash pots, pans, and trays.
• Change garbage and clean garbage cans and bins consistently throughout the shift, and take full bags down to the dumpster.
• Place dirty dishes onto racks and into the dishwasher.
• Retrieve clean dishes from the dish machine and organize them on the stewarding cart.
• Transfer all clean dishes and kitchen equipment to their designated areas.
• Set and maintain clean, dry plates on the service line during dining room and lounge food service hours and for events.
• Pick up all dirty dishes in the kitchen.

Skills on Resume: 

• Kitchen Sanitation (Hard Skills)
• Side Work (Hard Skills)
• Machine Cleaning (Hard Skills)
• Dishwashing (Hard Skills)
• Garbage Removal (Hard Skills)
• Dish Organizing (Hard Skills)
• Equipment Transfer (Hard Skills)
• Service Line Setup (Hard Skills)

Job Summary: 

• Set up floor plans for private dining events, as well as equipment, based on scheduled events.
• Prepare tableware for washing by scraping plates, pre-soaking silverware, and placing all items to be washed in their proper dishwasher rack.
• Prepare the dishwashing machine by closing drains, filling tanks, and setting the correct temperature and detergent levels.
• Wash all dishes, pots, pans, and kitchen equipment by using sprayer nozzles, baskets, conveyors, or immersing objects in washing and rinsing solutions.
• Dry all objects using approved towels.
• Stack and store all dishes, pots, pans, and kitchen equipment in the appropriate places.
• Wipe counter areas, sinks, and floors to maintain a clean and safe workstation.
• Maintain the cleanliness of designated areas by established health and safety standards.
• Wash walls and ceiling tiles.
• Deep clean kitchen and cooking equipment, including stoves, broilers, flat tops, grills, lamps, light fixtures, hoods, filters, drip pans, walls, shelves, sinks, tables, coolers, freezers, fryers, ice wells, baseboards, floors, and drains.

Skills on Resume: 

• Event Setup (Hard Skills)
• Tableware Prep (Hard Skills)
• Machine Setup (Hard Skills)
• Dishwashing (Hard Skills)
• Object Drying (Hard Skills)
• Item Storage (Hard Skills)
• Surface Cleaning (Hard Skills)
• Deep Cleaning (Hard Skills)

Job Summary: 

• Clean all grills, flat tops, fryers, tilt kettles, inside coolers, and drains in the kitchen.
• Operate and maintain equipment by established guidelines and safety procedures.
• Remove and properly dispose of all debris accumulated in the kitchen and food outlets by department procedures.
• Complete any other tasks assigned by the supervisor.
• Clean all silver tabletops, counters, and hot boxes.
• Maintain a positive disposition that promotes service excellence.
• Demonstrate strong intuition and positive execution of guests' needs.
• Maintain a friendly, energetic, and cheerful demeanor.
• Practice excellent service at every guest contact point.
• Look for ways to exceed guest expectations.

Skills on Resume: 

• Kitchen Cleaning (Hard Skills)
• Equipment Operation (Hard Skills)
• Debris Removal (Hard Skills)
• Task Completion (Hard Skills)
• Surface Cleaning (Hard Skills)
• Service Excellence (Soft Skills)
• Guest Intuition (Soft Skills)
• Positive Attitude (Soft Skills)

Job Summary: 

• Sort all linen and treat stains.
• Load articles into the washer and add the specified amount of detergent, soap, or other cleaning agent.
• Lift clean, wet articles from the washer and place them successively into dryers for measured timed cycles.
• Sort dried articles by type.
• Fold and place items in appropriate locations.
• Handle contaminated articles per company, franchise, and OSHA standards.
• Maintain the inventory of cleaning supplies and linens, and ensure the general manager is aware of any inventory needs.
• Maintain all laundry equipment and inform appropriate personnel of any maintenance needs.

Skills on Resume: 

• Linen Sorting (Hard Skills)
• Stain Treatment (Hard Skills)
• Washer Loading (Hard Skills)
• Dryer Operation (Hard Skills)
• Item Folding (Hard Skills)
• Contaminant Handling (Hard Skills)
• Inventory Maintenance (Hard Skills)
• Equipment Maintenance (Hard Skills)

Job Summary: 

• Support all housekeeping and laundry teams in all aspects by delegating the day-to-day activities of housekeeping and laundry within the hotel.
• Ensure consistently high operating standards in every area of housekeeping and laundry, as identified by the hotel brand standards.
• Monitor the appearance, standards, and performance of all housekeeping and laundry team members with an emphasis on training and teamwork.
• Provide excellent guest service.
• Work on the availability and release of rooms for guest service, along with floor housekeeping supervision.
• Manage the controls of the housekeeping department, such as frequency of employees, release of master keys, incident logs, input and output of uniforms and linens, among others.
• Be responsible for checking daily the guest information in CRM and ensuring that guest preferences and requests are met on time.

Skills on Resume: 

• Team Delegation (Soft Skills)
• Standard Enforcement (Hard Skills)
• Team Monitoring (Soft Skills)
• Guest Service (Soft Skills)
• Room Release (Hard Skills)
• Department Control (Hard Skills)
• CRM Checking (Hard Skills)
• Preference Fulfillment (Soft Skills)

Job Summary: 

• Provide flowers for special occasions such as marriage, death, and maternity, and provide embroidery for special linen for weddings and pampering.
• Control and complete the monthly lost and found, as well as donations.
• Check uniforms and send them for cleaning and/or repair.
• Coordinate and control all traffic of documents and people within the department.
• Release linen from the laundry daily.
• Make a daily guest clothing release for guests who use the laundry service.
• Complete the monthly closing of laundry expenses and provision of the same.
• Replace the laundry attendant in case of holidays, days off, or absences.

Skills on Resume: 

• Flower Provision (Hard Skills)
• Special Linen Prep (Hard Skills)
• Lost and Found (Hard Skills)
• Uniform Handling (Hard Skills)
• Department Coordination (Soft Skills)
• Linen Release (Hard Skills)
• Guest Clothing Release (Hard Skills)
• Expense Closing (Hard Skills)

Job Summary: 

• Keep the equipment storage area and housekeeping closet locked, organized, and clean.
• Clean glass and doors in the entries.
• Attend all mandatory meetings and classes.
• Demonstrate dignity, respect, honesty, and integrity in working with other staff, residents, family members, and visitors while conducting oneself in a businesslike and professional manner.
• Collect trash from the Green House homes and commons and transport waste material to the disposal site.
• Wash hands, wear gloves and protective measures, and care for equipment according to procedures.
• Cooperate with other staff to maintain a safe, comfortable, and attractive environment.
• Ensure that equipment and supplies are adequate and in good working order.

Skills on Resume: 

• Storage Security (Hard Skills)
• Glass Cleaning (Hard Skills)
• Meeting Attendance (Soft Skills)
• Professional Conduct (Soft Skills)
• Trash Collection (Hard Skills)
• PPE Use (Hard Skills)
• Staff Cooperation (Soft Skills)
• Supply Check (Hard Skills)

Job Summary: 

• Sweep and mop the tiled floor.
• Stock general housekeeping supplies.
• Adhere to the safety requirements for daily operations.
• Take dirty rags to the laundry at the end of the shift.
• Practice universal isolation precautions when working in all areas of the facility.
• Assist in the orientation of new employees in the department at the direction of the manager.
• Attend mandatory in-services required of all facility employees, as well as those designated by the department.
• Maintain confidentiality of all resident medical and personal information, or resident and facility financial information, obtained while performing the duties of the job, and from anyone who does not have authorized access to such information.

Skills on Resume: 

• Floor Sweeping (Hard Skills)
• Supply Stocking (Hard Skills)
• Safety Adherence (Hard Skills)
• Rag Handling (Hard Skills)
• Isolation Precautions (Hard Skills)
• Employee Orientation (Soft Skills)
• In-Service Attendance (Soft Skills)
• Confidentiality (Soft Skills)

Job Summary: 

• Be cross-trained in all areas, including rooms, laundry, and public spaces.
• Assist in bringing linens, cleaning supplies, and refrigerators to rooms.
• Complete work in a timely fashion.
• Respond to guests' requests in a polite, timely, and efficient manner.
• Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees at all times.
• Respond quickly to reports of incidents requiring cleanup and follow established standards for cleanup.
• Participate in special cleaning projects.
• Work with chemical cleansers, disinfectants, and sanitizers.
• Wear proper PPE as prescribed by the cleaning agent or by YO1's standards and protocols.
• Work under pressure and maintain composure while dealing with large numbers of people.
• Report any damaged or missing furnishings or decorative items in guest rooms or public areas.
• Report any maintenance problems, hazardous situations, emergencies, or threats.
• Report any lost and found items to security.
• Assist in the removal of trash from all departments.

Skills on Resume: 

• Cross Training (Hard Skills)
• Supply Delivery (Hard Skills)
• Timely Completion (Soft Skills)
• Guest Response (Soft Skills)
• Attentive Service (Soft Skills)
• Incident Cleanup (Hard Skills)
• Chemical Handling (Hard Skills)
• PPE Compliance (Hard Skills)

Job Summary: 

• Maintain the cleanliness of cleaning carts and ensure they are presentable.
• Restock with an appropriate level of supplies.
• Return all equipment used during the shift to the storage areas in which found and leave all closets cleared of trash and locked.
• Adhere to dress and grooming standards, presenting a neat, clean, and well-groomed appearance and maintaining a positive, professional image to customers.
• Learn and retain knowledge of historical facts and information.
• Maintain a flexible work schedule including days, nights, weekdays, weekends, holidays, and during peak periods of business.
• Listen well, communicate effectively, and establish effective working relationships with other staff, management, vendors, and guests who have a variety of educational backgrounds and values.
• Work productively and efficiently with or without supervision when performing routine tasks.
• Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, making eye contact, initiating conversation, and engaging with others.

Skills on Resume: 

• Cart Cleaning (Hard Skills)
• Supply Restocking (Hard Skills)
• Equipment Return (Hard Skills)
• Professional Appearance (Soft Skills)
• Historical Knowledge (Soft Skills)
• Schedule Flexibility (Soft Skills)
• Effective Communication (Soft Skills)
• Guest Interaction (Soft Skills)

Job Summary: 

• Ensure that cleaning of the rooms is done as per the standards set for the hotel.
• Maintain proper usage of cleaning supplies and equipment.
• Update and record all cleaned rooms with accurate time in and time out.
• Return and properly tag all lost and found articles in the housekeeping office.
• Follow departmental policies and procedures and service standards.
• Report necessary maintenance items.
• Follow all safety and sanitation policies.
• Ensure that cleaning of the rooms is done as per the standards set for the hotel.

Skills on Resume: 

• Room Cleaning (Hard Skills)
• Supply Usage (Hard Skills)
• Room Recording (Hard Skills)
• Lost and Found (Hard Skills)
• Policy Compliance (Hard Skills)
• Maintenance Reporting (Hard Skills)
• Safety Compliance (Hard Skills)
• Sanitation Compliance (Hard Skills)

Job Summary: 

• Retrieve items from shelves and storerooms, set up a cleaning cart with supplies for daily use, and consistently organize carts and storerooms in a clean and orderly fashion.
• Clean and wipe windows, doors, walls, closets, and fixtures in rooms, public areas, and hallways to maintain a clean and presentable facility at all times.
• Use ladders or stools occasionally to clean hard-to-reach areas.
• Wash shower walls and tubs, clean toilets and stall walls, wipe exposed pipes, and clean mirrors, sinks, and walls.
• Replace towels, soaps, and all room amenities.
• Restock literature that has been removed or soiled by previous guests to ensure hotel standards for arriving guests.
• Wash all hard floor areas, such as linoleum and tile, by hand to remove dirt and soiled areas.
• Dust and polish all furniture, fixtures, and wall hangings, including using a duster to reach vents and ceiling corners.
• Strip the bed of all linen and remake it with fresh linen.

Skills on Resume: 

• Cart Setup (Hard Skills)
• Surface Cleaning (Hard Skills)
• Ladder Use (Hard Skills)
• Bathroom Cleaning (Hard Skills)
• Amenity Replacement (Hard Skills)
• Literature Restocking (Hard Skills)
• Floor Washing (Hard Skills)
• Furniture Polishing (Hard Skills)

Job Summary: 

• Check bedspreads, blankets, and bed pads for cleanliness
• Lift mattresses to check for soil between mattresses and under the bed.
• Check the closet for cleanliness, wipe the closet door, handle, and overhead shelves, and restock guest room supplies such as hangers, extra blankets, and pillows.
• Vacuum rooms, public areas, and hallways, operating vacuums weighing up to 25 lbs., and lift or move heavy furniture to vacuum the entire carpet area, including underneath furniture and hard-to-reach areas.
• Inspect all door and window locks to ensure they are in working order and alert management to any unsecured or unsafe situation for the safety of guests and employees.
• Inspect all room equipment, such as TVs, lights or lamps, faucets, docking stations, and iPods to ensure proper working order and report any deficiencies in writing to the executive housekeeper for prompt repair or resolution.
• Secure and maintain custody of equipment, keys, and supplies at all times to protect and preserve hotel property.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Clean patio or balcony areas by sweeping or hosing the floor, wiping down all furniture and fixtures, picking up garbage, and cleaning patio or balcony doors and windows.
• Assist other employees and departments to contribute to the best overall performance of the department and hotel.

Skills on Resume: 

• Bedding Inspection (Hard Skills)
• Mattress Lifting (Hard Skills)
• Closet Restocking (Hard Skills)
• Vacuum Operation (Hard Skills)
• Lock Inspection (Hard Skills)
• Equipment Check (Hard Skills)
• Property Security (Hard Skills)
• Courteous Demeanor (Soft Skills)

Job Summary: 

• Greet customers, and speak politely
• Change and replace all bed linens and towels.
• Sanitize and clean all restrooms.
• Dust and wipe down all room surfaces, including windows, pictures, mirrors, electronics, appliances, and furniture.
• Restock all room amenities.
• Assure all rooms are set up to company standards.
• Clean and maintain personal workstation by properly stocking it with sheets, towels, amenities, etc.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
• Maintain a safe facility and follow safety-first practices to remain accident-free.

Skills on Resume: 

• Customer Greeting (Soft Skills)
• Linen Changing (Hard Skills)
• Restroom Cleaning (Hard Skills)
• Surface Dusting (Hard Skills)
• Amenity Restocking (Hard Skills)
• Room Setup (Hard Skills)
• Workstation Maintenance (Hard Skills)
• Guest Response (Soft Skills)

Job Summary: 

• Cleans and maintains patient care, staff, and visitor areas.
• Performs terminal cleaning procedures of patient rooms.
• Dusts furniture, woodwork, equipment, and mop floors.
• Gathers and disposes of trash and waste materials.
• Wet-mops rooms, halls, stairways, and public areas.
• Attends educational programs and in-service meetings.
• Completes and maintains all job performance requirements and standards as established in the Career Ladder Program, including the disciplinary action section.
• Maintains required records, reports, and statistics.

Skills on Resume: 

• Area Cleaning (Hard Skills)
• Terminal Cleaning (Hard Skills)
• Furniture Dusting (Hard Skills)
• Trash Disposal (Hard Skills)
• Floor Mopping (Hard Skills)
• Program Attendance (Soft Skills)
• Performance Completion (Hard Skills)
• Record Maintenance (Hard Skills)

Job Summary: 

• Start and complete all requests, including guest requests, in a timely and professional manner on HotSOS mobile using an iPhone.
• Perform routine cleaning tasks in public areas, including vacuuming, mopping, sweeping, dusting, glass cleaning, and projects on the checklist.
• Provide Room Attendants with all necessary room and cleaning supplies.
• Remove and handle soiled linen and trash from staging areas and Room Attendant carts.
• Perform support services in rooms, including sweeping/mopping patios, carpet spotting, mattress turning, furniture moving, window washing, and detail/deep cleaning not normally performed by Room Attendants.
• Assist other Housekeeping staff to complete their work and move furniture.
• Maintain cleanliness, order, and inventory of storage and linen closets, and promptly report any deficiencies or problems.
• Follow all policies and procedures of JC Resorts LLC.

Skills on Resume: 

• Request Handling (Soft Skills)
• Public Area Cleaning (Hard Skills)
• Supply Provision (Hard Skills)
• Linen Handling (Hard Skills)
• Support Services (Hard Skills)
• Team Assistance (Soft Skills)
• Closet Maintenance (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Attend to the facilities of Ergon House with integrity and attention to detail
• Create a clean and orderly environment in both rooms and the common areas of the building
• Check stocking levels of all consumables in the storage room and replace
• Notify superiors of any damages, deficits and disturbances immediately
• Follow the assigned housekeeping daily schedule and report accurately at the end of the shift
• Communicate efficiently and politely with the front office/superiors at all times
• Deal with complaints/requests with professionalism and patience
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices
• Maintain a positive and friendly attitude at all times, towards both guests and co-workers
• Maintain a professional, neat, and organized appearance at all times

Skills on Resume: 

• Facility Care (Hard Skills)
• Environment Cleaning (Hard Skills)
• Stock Checking (Hard Skills)
• Damage Reporting (Hard Skills)
• Schedule Adherence (Hard Skills)
• Efficient Communication (Soft Skills)
• Complaint Handling (Soft Skills)
• Professional Appearance (Soft Skills)

Job Summary: 

• Optimize the use of cleaning products, welcome gifts and room linen
• Establish and maintain effective employee relations in this section
• Report directly to the Housekeeping Supervisor
• Ensure that the corridors are clean and clear of obstacles
• Respect rules regarding hygiene, cleanliness and the safety of the guest property
• Apply the hotel's security regulations (in case of fire, etc.)
• Provide basic duties, including cleaning, sanitizing, vacuuming, dusting, mopping, sweeping of floors, and cleaning of bathrooms, other cleaning duties may be required
• Work as part of a team
• Perform lifting procedures and techniques
• Respond to customer complaints or inquiries immediately and report said problems to the Supervisor
• Notify the Supervisor of any accidents or problems while rendering services

Skills on Resume: 

• Product Optimization (Hard Skills)
• Employee Relations (Soft Skills)
• Supervisor Reporting (Hard Skills)
• Corridor Cleaning (Hard Skills)
• Hygiene Compliance (Hard Skills)
• Security Application (Hard Skills)
• Teamwork (Soft Skills)
• Customer Response (Soft Skills)

• Job Summary: 
• Cleaning bathrooms, including the shower recess
• Dusting, vacuuming, and mopping
• Replacing towels, linen, etc
• Replenishing soap, coffee, tea, etc
• Resetting the room according to the standard
• Maintaining guest room security
• Maintaining the highest level of hygiene and cleanliness at all times
• Clean, dust, polish, and vacuum to make sure guest rooms and bathrooms meet hotel standards
• Change linens, make beds, and leave the bathroom sparkling
• Restock all guest room supplies, such as soap, shampoo, and lotion
• Maintain all assigned areas in a clean and sanitary condition
• Greet guests that be encounter during the shift with a friendly smile
• Work with a houseman assistant to help pre-clean rooms and prepare rooms for cleaning

Skills on Resume: 

• Bathroom Cleaning (Hard Skills)
• General Cleaning (Hard Skills)
• Towel Replacement (Hard Skills)
• Amenity Restocking (Hard Skills)
• Room Resetting (Hard Skills)
• Room Security (Hard Skills)
• Hygiene Maintenance (Hard Skills)
• Guest Greeting (Soft Skills)

Job Summary: 

• Clean hotel rooms, hallways, linen rooms, team members and storage areas in the hotel
• Maintain and clean all equipment used throughout the course of a shift
• Maintain proper documentation of all duties accomplished during a working shift
• Report all safety hazards or maintenance deficiencies for proper handling to the Executive Housekeeper
• Abide by all security measures
• Greet all guests throughout the shift with the proper salutation and pleasant expression
• Interact with some of the nicest residents and staff members will ever meet
• Work in an environment that looks and feels more like a cruise ship than a typical home
• Keep apartments, hallways, lobbies, lounges, restrooms and all public areas “ship shape”
• Use state-of-the-art equipment on all carpets, floors and upholsterers

Skills on Resume: 

• Room Cleaning (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Duty Documentation (Hard Skills)
• Hazard Reporting (Hard Skills)
• Security Compliance (Hard Skills)
• Guest Greeting (Soft Skills)
• Resident Interaction (Soft Skills)
• Equipment Operation (Hard Skills)