WHAT DOES A HOUSEKEEPING ATTENDANT DO?

Published: Jul 24, 2025 - The Housekeeping Attendant is responsible for cleaning, dusting, polishing, vacuuming guest rooms, replacing supplies, and ensuring all hotel cleanliness standards are met. This role includes changing linens, making beds, sanitizing bathrooms, reporting maintenance issues or guest concerns, and greeting guests with professionalism and a smile. The attendant also ensures carts are stocked, completes assignment sheets and daily section reports, assists coworkers and guests as needed, and maintains a neat appearance with a proper uniform and name tag.

A Review of Professional Skills and Functions for Housekeeping Attendant

1. Housekeeping Attendant Duties

  • Turndown Service: Provide turndown service to including partially removing and storing bedcover, fulfilling specified guest preferences (i.e., filling ice bucket, etc.), and replenishing amenities, linens, and supplies.
  • Room Cleaning: Clean and stock guest rooms, including cleaning bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces.
  • Surface Dusting: Dust furniture, pictures, drawers, window ledges, and shelves.
  • Amenity Replenishment: Replenish amenities, linens, and supplies in the guest room.
  • Vacuuming and Trash Removal: Vacuum and empty the trash.
  • Room Inspection: Conduct a visual room inspection upon completion.
  • Waste Disposal: Dispose of trash and recyclables according to the hotel's green guidelines.
  • Housekeeping Services: Perform Room Attendant and other housekeeping services.
  • Guest Request Response: Respond to special guest requests in a timely, friendly, and efficient manner.

2. Housekeeping Attendant Responsibilities

  • Room Cleaning: Clean and service bedrooms, bathrooms, and associated areas to the standard of cleanliness required by the hotel.
  • Linen Management: Re-sheet all rooms daily with clean linen, ensuring creases are removed, dust all furniture, fully clean bathrooms, replenish all guest supplies and stationery, and vacuum all rooms thoroughly.
  • Room Recording: Record all serviced rooms on the worksheet, report and record any rooms that cannot be serviced.
  • VIP Service: Ensure that all VIP gifts are replenished daily.
  • Plant Care: Assist Housekeepers in ensuring that guest room flowers and plants are watered and replenished.
  • Waste Disposal: Dispose of all rubbish and dirty linen safely and correctly.
  • Equipment Maintenance: Ensure that all equipment is maintained in a serviceable condition and report faults immediately.
  • Guest Relations: Create and maintain a personal, respectful rapport with all guests and deal with their requirements and inquiries.
  • Complaint Handling: Handle guest complaints promptly and with thorough follow-up, referring to others.

3. Housekeeping Attendant Accountabilities

  • Key Management: Follow key signing procedures and take responsibility for assigned keys.
  • Lost Property Handling: Hand in all lost property immediately and follow the hotel's lost and found procedure.
  • Project Assistance: Assist with stock and special cleaning projects.
  • Guest Property Handling: Handle efficiently and correctly all guest property.
  • Damage Reporting: Report any damage to bedding, curtains, blinds, and soft furnishings to the Floor Supervisor.
  • Room Status Reporting: Report any room that does not require service, “Do Not Disturb,” or is double locked to the Floor Supervisor.
  • Supply Reporting: Report any shortage of linen, supplies, or equipment to the Floor Supervisor.
  • Safety Compliance: Comply with Health and Safety hazards and report these at once.
  • Teamwork Assistance: Assist fellow employees in performing similar or related jobs as needed.
  • Guest Service: On occasion, each individual in the team is required to perform various related tasks in the spirit of providing exceptional guest service.

4. Housekeeping Attendant Job Description

  • Room Cleaning: Cleaning, dusting, polishing, and vacuuming guest rooms, replacing required supplies, and ensuring the hotel's established standards of cleanliness are met.
  • Linen Change: Changing linens, making beds, and leaving the bathroom sparkling.
  • Guest Interaction: Acknowledging and greeting guests who are encountered during the shift with a friendly smile.
  • Cart Stocking: Ensuring carts are stocked with cleaning and room supplies.
  • Section Reporting: Completing the daily section report as instructed by the supervisor.
  • Assignment Completion: Completing assignment sheets.
  • Team Assistance: Assisting co-workers and guests.
  • Accident Reporting: Reporting any guest accidents and associate injuries to a supervisor immediately.
  • Issue Notification: Notifying the supervisor of guest complaints, comments, maintenance issues, or lost-and-found items.
  • Uniform Compliance: Arriving in proper, clean, and pressed uniform with a nametag.

5. Housekeeping Attendant Overview

  • Area Knowledge: Ensure working knowledge of all hotel public areas
  • Cleaning Schedule Completion: Ensure cleaning schedules are completed in a routine and timely manner
  • Emergency Response: Respond to emergencies effectively and efficiently
  • Supervisor Liaison: Liaise with the Housekeeping Supervisor about chemical usage, problems, or rectification suggestions
  • Meeting Participation: Contribute to Housekeeping Departmental Meetings
  • Event Awareness: Maintain knowledge of special programs and events in the hotel to recognize and respond to guests' needs
  • Hotel Information: Maintain the hotel information to be able to provide information to guests
  • Guest Assistance: Assist guests and escort them to locations within the hotel at their request
  • Task Completion: Complete tasks as directed by Management
  • Complaint Referral: Refer major complaints to management
  • Equipment Operation: Operate equipment safely and sensibly
  • Business Alignment: Work in line with business requirements

6. Housekeeping Attendant Additional Details

  • Guestroom Cleaning: Overall cleaning of the guestrooms to include dusting, making beds, soiled linen removal from rooms, retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenishing rooms with supplies, etc.
  • Supply Usage: Maintain proper usage of cleaning supplies and equipment.
  • Room Status Reporting: Take accurate room status reports at the end of the shift.
  • Closet Organization: Keep linen closets, supply closet, and landing organized and clean.
  • Vacuum Maintenance: Empty the vacuum cleaner each time it is nearly full.
  • Issue Reporting: Report any problems or questions to the Supervisor assigned to the floor.
  • Guest Assistance: Offer assistance to guests and colleagues in a courteous manner.
  • Heavy Lifting: Use hands to lift, carry, or pull objects that may be heavy.

7. Housekeeping Attendant Role Purpose

  • Instruction Comprehension: Understand simple instructions, learn simple procedures and techniques.
  • Routine Task Performance: Perform routine work or the same task daily.
  • Safety Sign Usage: Use the cleaning in progress sign and keep the doors closed at all times when making up rooms.
  • Room Service Coordination: Call room service for the removal of trays/trolleys.
  • Lost Property Reporting: Report instantly and turn over to security any lost and found items.
  • Room Status Reporting: Be responsible for reporting any rooms that do not require service, DND, or have not been slept in on the assigned floor.
  • Suspicious Activity Reporting: Report any suspicious persons to the Housekeeping office or security.
  • Hazard Reporting: Report anything that may be a Health and Safety hazard.
  • Grooming Standards: Maintain excellent grooming and uniform standards.

8. Housekeeping Attendant Key Accountabilities

  • Supervision Compliance: Follow instructions and supervision of the designated housekeeping supervisory team
  • Room Maintenance: Clean and maintain all assigned rooms and areas according to set standards
  • Station Maintenance: Clean and maintain station, pantry, trolley, equipment, and machines by set standards
  • Operations Assistance: Assist in hotel operations
  • Cleaning Knowledge: Display appropriate knowledge of cleaning procedures
  • Chemical Handling: Execute appropriate knowledge of storing and handling cleaning chemicals
  • Tool Maintenance: Proper handling and daily maintenance of cleaning tools and equipment after use, according to instructions and training provided by supervisors

9. Housekeeping Attendant Responsibilities and Key Tasks

  • Communication Skills: Must be able to effectively communicate both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Active Listening: Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Multitasking Ability: Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Professional Interaction: Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Meeting Attendance: Attend all hotel-required meetings and trainings.
  • Attendance Compliance: Maintain regular attendance in compliance with Highgate Hotel Standards by scheduling, which will vary according to the needs of the hotel.
  • Personal Grooming: Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Regulation Compliance: Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Productivity Improvement: Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Problem Solving: Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems.
  • Complex Data Application: Must be able to understand and apply complex information, data, etc., from various sources to meet appropriate objectives.
  • Cross-Training: Must be able to cross-train in other hotel-related areas.
  • Confidentiality: Must be able to maintain confidentiality of information.
  • Initiative: Must be able to show initiative, including anticipating guest or operational needs.
  • Warm Demeanor: Maintain a warm and friendly demeanor at all times.

10. Housekeeping Attendant Duties and Roles

  • Area Cleaning: Clean designated area by following all cleaning standards and utilizing the proper chemicals.
  • Dusting: Dust all high and low areas and ensure interior walls, doors, and vents are free of dust.
  • Floor Maintenance: Maintain floors by vacuuming all carpeted areas, sweeping porches, and steam mopping all tiled areas.
  • Trash Removal: Remove all outside trash, small debris, and other trash.
  • Village Cleanliness: Walk the Village to pick up trash and remove debris from all bushes and trees.
  • Work Environment Organization: Maintain a clean and organized working environment.
  • Cart Organization: Keep Housekeeping carts organized and clean for proper working conditions.
  • Vacuum Maintenance: Inspect vacuums for repairs or bag replacement.
  • Key and Equipment Management: Collect and return keys, radio, and golf cart efficiently.
  • Chemical Monitoring: Monitor chemical volumes and communicate when items need to be ordered.
  • Safety Procedures: Follow all safety procedures to ensure personal and guest safety.
  • Repair Reporting: Report areas in need of repair to coordinators, management, or engineering in a timely fashion.
  • Guest Safety: Ensure guest safety by using available wet floor signs when mopping.
  • Driving Compliance: Follow all driving policies while using golf carts.

11. Housekeeping Attendant Roles and Responsibilities

  • Guest Interaction: Greet guests and respond to queries.
  • Bed Preparation: Changing bed linen and making beds.
  • Amenity Replacement: Replacing used towels and other bathroom amenities, such as shampoo and soap.
  • Floor and Furniture Cleaning: Sweeping and mopping floors, vacuuming carpets, and dusting and polishing furniture.
  • Trash Removal: Emptying trash containers and ashtrays.
  • Minibar Restocking: Restocking beverages and food items in the minibar.
  • Public Area Cleaning: Cleaning public areas, such as corridors.
  • Issue Reporting: Reporting any technical issues and maintenance needs.
  • Room Status Update: Updating the status of guest rooms on the assignment sheet.
  • Cart Management: Returning and restocking the cleaning cart at shift end.

12. Housekeeping Attendant Details

  • Area Inspection: Inspects assigned areas during shift for cleanliness and then makes proper corrections to ensure sanitation for assigned areas.
  • Task Cleaning: Performs cleaning tasks as described in the task list.
  • Bathroom Cleaning: Cleans toilets, basins, showers, bathtubs, walls, furniture, fixtures, doors, stairways, halls, and other related interior furnishings by using appropriate cleaning supplies and procedures.
  • Linen and Waste Removal: Transports, removes, and disposes of soiled linen, trash, and bio-medical waste appropriately.
  • Box Removal: Removes empty boxes and places them in the appropriate designated areas.
  • Supply Management: Maintains adequate stock of supplies in assigned areas and transports custodial supplies and equipment to and from storage and work areas.
  • Departmental Cooperation: Works cooperatively with other departments, like Facilities and Maintenance.
  • Function Setup Assistance: Assists with set-ups for special functions.

13. Housekeeping Attendant Job Summary

  • Room and Area Cleaning: Cleaning guest rooms, condominiums, and Resort public spaces.
  • Chemical Handling: Safe handling of numerous cleaning chemicals.
  • Equipment Operation: Operating small Housekeeping equipment, including commercial and residential vacuums, floor machines, etc.
  • Laundry Operation: Operating laundry facilities, including commercial and residential washers, dryers, and ironers.
  • Guest Request Response: Respond to and handle guest requests in a courteous, efficient, and safe manner via resort channels.
  • Inventory Management: Fulfilling minimal inventory duties to upkeep the correct supply of bathroom and hot beverage amenities.
  • Trash and Recycling Handling: Safe handling of trash and recycling.
  • Appliance Cleaning: Responsible for detailed cleaning and disinfecting of all onsite appliances, including microwaves, refrigerators, toasters, and other kitchenette appliances.

14. Housekeeping Attendant Job Description

  • Guest Experience: Provide a guest experience by cleaning and presenting the room to its fullest potential.
  • Maintenance Reporting: Report maintenance issues by preparing maintenance work orders as soon as deficiencies are seen.
  • Shift Preparation: Prepare for the shift with a well-stocked cart, complete with approved cleaning supplies, linens, and guest room supplies.
  • Equipment Check: Ensure vacuum, mop, and dusters are clean and in good working order.
  • Property Respect: Respect for guest property and privacy should always be exercised, with strict adherence to lost and found procedures on all items found in guest rooms and public areas.
  • Emergency Procedure Knowledge: Must know and practice all emergency procedures for the hotel and policies that protect the privacy and security of guests.
  • Housekeeping Operations: Responsible for the daily housekeeping operations.
  • Guest Request Handling: Handle housekeeping requests from guests.
  • Public Area Cleaning: Cleaning of the public area assigned by supervisors or management.
  • Collateral Management: Ensure collaterals and compendium materials in the guest rooms are in order.

15. Housekeeping Attendant Details and Accountabilities

  • Linen and Trash Loading: Load daily linen and trash from housekeeping carts.
  • Policy Compliance: Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
  • Safety and Sanitation: Monitor and maintain the safety, sanitation, and security procedures and policies of the hotel.
  • Security Procedures: Maintain Housekeeping security procedures as established by hotel management.
  • Equipment Maintenance: Maintain the hotel's equipment and facility maintenance program.
  • Brand Compliance: Maintain compliance with brand programs and standards.
  • Productivity Standards: Meet or exceed productivity standards.
  • Room Cleaning: Clean guest rooms, dust, vacuum, and sweep.
  • Environment Organization: Ensure a clean and orderly environment.
  • Furniture Movement: Move reasonably small furniture.
  • Equipment Condition: Maintain the working condition of the cleaning equipment.

16. Housekeeping Attendant Tasks

  • Bedroom and Area Cleaning: Cleaning guest bedrooms and public areas, using hoovers and chemicals.
  • Guest Satisfaction: Deliver excellent guest satisfaction by using intuition to support guests' requests.
  • Trolley Restocking: Ensure the trolley of materials is restocked at the end of the day.
  • Cleanliness Standards: Ensuring excellent standards of cleanliness are maintained at all times.
  • Positive Attitude: Display a positive attitude at work with a willingness to go the extra mile.
  • Daily Cleaning: Handle daily cleaning of guestrooms and public areas.
  • Project Cleaning: Carries out thorough cleaning or project work.
  • Amenity Replenishment: Replenish and deliver the amenities.
  • Issue Reporting: Reports all missing, damage, or defects in guest rooms.

17. Housekeeping Attendant Additional Details

  • Facility Cleaning: Clean dining room, offices, lobby, kitchen, bathrooms, tennis bathrooms, golf course bathrooms, GCM lunch room, and office.
  • Restroom Cleaning: Clean members’ public restrooms, including toilets, sinks, mop the floor, fold towels, and fill dispensers.
  • Golf Facility Cleaning: Clean the Golf Course Maintenance facilities.
  • Floor and Fixture Cleaning: Sweeping or vacuum cleaning, washing, and polishing floors, furniture, and other fixtures in buildings, coaches, buses, trams, trains, and aircraft.
  • Bathroom and Glass Cleaning: Cleaning bathrooms, office tables, glass doors, and related items.
  • Kitchen Cleaning: Cleaning kitchens and generally helping with kitchen work, including dishwashing.
  • Rubbish Removal: Picking up rubbish, emptying garbage containers, and taking contents to waste areas for removal.
  • Hospital Sanitation: Maintains the hospital in a sanitary, attractive, and orderly condition based on the EVS standards included in the EVS Policy and Procedure Manual.

18. Housekeeping Attendant Role Purpose

  • Room Cleaning: Cleans guest rooms, including making beds, cleaning bathrooms, dusting, and vacuuming.
  • Linen Replenishment: Change and replenish bed linens, towels, and guest amenities.
  • Deep Cleaning: Perform deep cleaning tasks.
  • Cart Management: Stock, maintain, and transport the housekeeping supply cart daily.
  • Trash Disposal: Dispose of trash and recyclables.
  • Request Response: Respond to radio calls for housekeeping requests in a timely, friendly, and efficient manner.
  • Area Cleaning: Clean public areas, restrooms, and team member areas.
  • Assignment Preparation: Collect keys and daily assignments before preparing the trolley and sufficient equipment in order to perform designated tasks and duties efficiently to avoid delays.
  • Bathroom Maintenance: Maintain and clean guest rooms/bathrooms and replenish them with supplies and amenities as per the standards of the hotel.
  • Issue Reporting: Report any maintenance-related issues to the engineering department to ensure guest satisfaction.

19. Housekeeping Attendant General Responsibilities

  • Room Cleaning: Cleaning the guest rooms and common areas according to brand standards in the allotted amount of time.
  • Vacuuming: Vacuum carpet and furniture.
  • Bathroom Cleaning: Cleans the guest room bathroom.
  • Laundry Support: Assists in the laundry room, including washing, drying, folding, and sorting laundry.
  • Linen Organization: Maintains linen cart and ensures supplies are neat and organized.
  • Room Security: Ensures the security of guest rooms and the privacy of guests.
  • Guest Service: Cleans all assigned guestrooms to standard, and handles all guest requests and complaints in the designated areas of duty.
  • Service Quality: Ensures the highest quality of service and maintains the required standards in all aspects of work.
  • Maintenance Reporting: Takes note of maintenance defects and notifies the immediate supervisor.
  • Personalization: Takes initiative to add a personalized experience for the guest.
  • Privacy Responsibility: Takes responsibility for guests’ privacy and belongings while ensuring exceptional service.

20. Housekeeping Attendant Responsibilities and Key Tasks

  • Amenity Replenishment: Replace guest amenities and supplies in the room or upon request.
  • Trash Removal: Remove trash, dirty linens, and towels.
  • Surface Cleaning: Dust, polish, and remove stains.
  • Floor Care: Vacuum carpet and perform floor care duties.
  • Public Area Cleaning: Maintain public area cleaning.
  • Guest Interaction: Greet guests and take care of their requests.
  • Luggage Assistance: Assist guests with luggage during check-in and check-out.
  • Delivery Assistance: Assist in sending deliveries to guest rooms.
  • Cleaning Knowledge: Understand cleaning methods for all surfaces on the resort.
  • Area Cleanliness: Maintain cleanliness in public areas as well as common employee areas.
  • Equipment Maintenance: Maintain cleaning equipment in good operational order.
  • Issue Communication: Communicate observations to Building Maintenance and other departments to address issues.
  • Service Attitude: Maintain an internal and external customer service attitude.
Relevant Information
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What Does A Housekeeping Inspector Do?
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