WHAT DOES A HOUSEKEEPING INSPECTOR DO?
Published: Jul 8, 2025 - The Housekeeping Inspector thoroughly inspects all cleaned rooms, ensures compliance with cleanliness standards, and coaches staff on correcting any deficiencies. This role involves reporting room status to the Front Desk, logging damages or missing items, and promptly communicating unusual circumstances to the Housekeeping Supervisor. Additionally, the inspector follows safety protocols for cleaning products, assists guests with requests, and supports a positive workplace environment.
A Review of Professional Skills and Functions for Housekeeping Inspector
1. Housekeeping Inspector Functions
- Training Support: Train, schedule, coach, and support associates, ensuring they perform following established brand or hotel standards and consistent with HHM's core values.
- Stock Control: Oversee inventory stock to ensure adequate supplies.
- Equipment Issuance: Issue supplies and equipment to associates.
- Work Inspection: Inspect work performed to ensure that it meets specifications and established standards.
- Cleaning Duties: Perform or assist with cleaning duties.
- Team Coordination: Confer with staff to resolve performance and personnel problems and to discuss company policies.
- Staff Training: Oversee the training of Room Attendants in partnership with a third-party vendor.
- Hiring Process: Screen job applicants and hire new employees.
- Shift Scheduling: Supervise Laundry employees and schedule employee work hours.
- Eco Practices: Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Safety Compliance: Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
2. Housekeeping Inspector Job Description
- Inventory Assessment: Assess inventory of stock rooms, carts, and designated inventories.
- Room Inspection: Inspect rooms for cleanliness to pass Quality Assurance Inspections as well as the WHL Outstanding Physical Product Audit.
- Guest Room Audit: Conduct regular inspections of guests’ rooms and provide feedback and additional training to staff.
- Guest Issue Handling: Manage guests' housekeeping concerns in the absence of the Housekeeping Supervisor/Executive Housekeeper.
- Department Supervision: Open and close the housekeeping department in the absence of the Housekeeping Supervisor/Executive Housekeeper.
- Lost and Found: Provide the front desk with lost and found items for documentation and follow-up on each item.
- Front Office Coordination: Coordinate with the Front Office to ensure the hotel is achieving high levels of guest satisfaction.
- Team Interaction: Interact with all employees in the Housekeeping and Laundry Department and evaluate, train, coach, counsel, and provide leadership support.
- Tool Provisioning: Ensure housekeeping staff have the proper tools to do their jobs, and that training has been provided to ensure that they are used properly and are in proper working order.
- Maintenance Coordination: Communicate and coordinate with the Engineering and General Manager to ensure efficient maintenance and repair of items related to guest rooms and public areas.
3. Housekeeping Inspector Details and Accountabilities
- Inspection Oversight: Responsible for conducting daily inspections of all areas cleaned by the Housekeeping Team, including the guest rooms and public areas, recording all relevant information, and leveraging HotSOS for any maintenance-related repairs.
- Cleanliness Standards: Ensure the highest cleanliness standards are maintained, cleaning, sanitizing, disinfecting, and sterilization and direct associates to correct any deficiencies.
- Unit Inspection: Inspect the entire unit, kitchen, bath, closets, beds, living rooms, and storage.
- Supply Inventory: Maintain inventory of supplies, linens, and kitchen supplies within each unit.
- Room Status Update: Update room statuses to the Front Desk in a timely and efficient manner.
- Room Turnover: Clean, turn over, and arrange guest rooms and common areas to ensure that the ambiance of the property is on brand with Bluegreen vacation resort standards.
- Guest Request Handling: Respond to special guest requests in a timely, friendly, and efficient manner.
- Supply Issuance: Issue supplies and equipment to associates.
- Room Quota: Meet room goals to ensure all rooms are cleaned in the appropriate amount of time.
4. Housekeeping Inspector Additional Details
- Resort Cleanliness: Inspecting, ensuring, and maintaining all areas of the resort are clean, including guest rooms, meeting rooms, corridors, elevators, restrooms, stairwells, and all other public spaces of the property.
- Inspection Records: Maintaining records for inspections, findings, requested corrections, and other required checklists to turn in to the lead supervisor.
- Team Training: Maintaining continuous training, education, and development for team members.
- Schedule Communication: Checking the staff schedule daily for changes and communicating to the staff any changes that may affect them.
- Room Assistance: Assisting room attendants.
- Safety Practices: Practicing safe work habits to ensure safety.
- Cross-Training: Cross-train in the breakfast area to answer any guest-related questions and assist with cleaning duties.
- Guest Satisfaction: Ensuring overall guest satisfaction.
5. Housekeeping Inspector Role Purpose
- Room Inspection: Thoroughly inspect all cleaned rooms and coach the team for any deficiencies.
- Room Cleaning: Clean all assigned rooms according to guidelines and highest standards of cleanliness, including dusting, mopping, cleaning windows, making beds, removing trash, and scouring bathrooms and kitchens.
- Room Status Communication: Communicates the status of inspected rooms to the Front Desk.
- Damage Reporting: Report any damaged or missing items to Maintenance and the Housekeeping Supervisor.
- Incident Reporting: Report exceptional and/or unusual circumstances, such as no luggage in a checkout room, damage in the rooms, etc., to the Housekeeping Supervisor.
- Product Usage: Use designated cleaning products properly and safely.
- Handling Procedures: Follow proper handling procedures for dirty rags/linens and proper key code control procedures.
- Workplace Positivity: Help to create an upbeat workplace by being friendly, helpful, and accommodating to guests, clients, and co-workers.
- Guest Assistance: Assist guests with questions and requests.
- Emergency Procedures: Learn how to carry out property emergency procedures.