• Be in charge of documenting unit inspections
• Assist the Houseman with supplies and inventory replacement as needed by guests and owners
• Assist Housekeepers with cleaning rooms due to time restraints
• Attend meetings and training sessions
• Communicate with the room control/housekeeping coordinator room status
• Inspect rooms and public areas daily
• Ensure all rooms, guest corridors, and work areas are cleaned daily
• Train new Housekeeping team members according to 4 Diamond Service Expectations
• Coordinate Housekeeping work with other departments such as Engineering, Food and Beverage, or Front Office
• Assist with and perform cleaning projects
• Contribute to the overall resort team effort by completing additional duties

Skills: Documentation, Inventory Management, Time Management, Communication, Room Inspection, Team Training, Cross-Department Coordination, Cleaning Operations

• Assist housekeepers and housepersons in their daily duties, including making beds, stripping rooms, and performing full cleaning responsibilities.
• Perform the duties of an Advanced housekeeper or houseperson.
• Follow up and ensure all in-room deficiencies are resolved, including cleanliness issues, missing room amenities, and engineering/maintenance issues.
• Communicate any guest issues and feedback to the management team to ensure appropriate actions are taken and issues are resolved.
• Conduct a weekly inventory of all housekeeping cleaning supplies and amenity supplies.
• Maintain carts, linen rooms, and housekeeping equipment and supplies in a neat and orderly fashion
• Each staff member is expected to carry out all reasonable requests by management.
• Respond to special guest requests in a timely, friendly, and efficient manner.
• Perform Room Attendant/Houseman duties

Skills: Bed Making, Deep Cleaning, Issue Resolution, Guest Communication, Inventory Control, Equipment Maintenance, Task Flexibility, Special Request Fulfillment

• Inspect rooms to make sure that they are up to Virgin Hotels' standards of cleanliness
• Assist throughout the department, including cleaning rooms
• Help conduct linen inventories and control department costs
• Communicate with other departments about any problems that need attention
• Comply with the key policy established by the company
• Communicate with the manager about any safety issues
• Help log “lost and found” items at the end of the shift to security
• Report to the designated shift in assigned attire
• Motivate the team to establish positive guest and associate relations
• Complete a manager’s request within reason
• Follow all company policies and ensure safety and hotel policies
• Report to the designated shift in assigned attire on time

Skills: Room Inspection, Cleaning Support, Linen Inventory, Interdepartmental Communication, Policy Compliance, Safety Reporting, Lost and Found Management, Team Motivation

• Assist in ensuring the quality of housekeeping work meets hotel standards by inspecting rooms cleaned by housekeepers.
• Supervise housekeepers, give instructions to them directly if cleaning is not to standard, and/or rooms are not stocked properly.
• Assist housekeepers on busy days by helping with touch-ups, stocking rooms (working as a polisher), and cleaning rooms.
• Keep pace with room inspections.
• Use the company maintenance reporting system (HotSOS) to report any broken or missing articles, furniture, or any other maintenance problems.
• Submit prompt reports to the office on the status of rooms and the progress of room attendants.
• Ensure that employees under their supervision abide by the policies and procedures, as stated in the employee manuals.
• Assist with observing staff to ensure that safety and recycling policies are being followed by staff.
• Responsible for wearing a radio every day, to be in constant communication with the housekeeping dispatcher

Skills: Room Inspection, Staff Supervision, Cleaning Assistance, Inventory Stocking, Maintenance Reporting, Status Reporting, Policy Enforcement, Safety Compliance

• Check-in and out keys and radios from the safety office.
• Check in/out of the Sundance vehicle following Sundance vehicle safety guidelines.
• Inspect all vacant rooms and checkouts in assigned sections, as well as stayover services upon request by the Housekeeping Management Team.
• Ensure all closets and storage areas are clean and stocked.
• Ensure the cleanliness of rooms/areas in assigned sections as well as all amenities are stocked, i.e., clean robes, folders, hygiene amenities, and magazines.
• Ensure recyclables are separated from trash and placed in appropriate receptacles.
• Ensure garbage, recycling, and linen are picked up.
• Ensure staff follow Sundance Housekeeping standards for cleanliness and safety.
• Ensure staff follow Forbes standards and assist the Housekeeping Managers with all Forbes or Housekeeping initiatives.
• Call the housekeeper back to the room for training and refinement of standards.
• Document that the room was cleaned to standard for piece rate tracking.
• Change the status of cleaned rooms via phone and communicate status updates to the Housekeeping Management Team.
• Communicate problems and requests in need of attention to other departments on time.
• Review the status report in the morning and update room statuses via the computer two times per shift.
• Communicate with the Front Desk and Housekeeping Management Team when this is not possible.
• Communicate with the Front Desk when an early arrival is ready.
• Safely transport housekeepers to assigned areas according to housekeeping standards.
• Ensure that keys and radios checked out have been returned to safety.
• Complete a Room Inspection checklist for every turnover/arrival each day.
• Ensure all housekeepers/housepersons go home at the same time unless otherwise approved by the Housekeeping Management Team.

Skills: Key and Radio Management, Vehicle Safety Compliance, Room Inspection, Inventory Stocking, Recycling and Waste Management, Standards Enforcement, Status Reporting, Cross-Department Communication

• Previous experience in housekeeping
• Working knowledge of applicable standards and procedures.
• Strong supervisory/management skills to develop housekeeping staff.
• Ability to perform training and assist in the professional development of the housekeeping staff.
• Ability to maintain records and communicate effectively with members of other hotel departments.
• Must have the ability to professionally represent the hotel, deal positively with the public, and possess a pleasant telephone manner.
• An ability to perform housekeeping chores (cleaning units or assisting in the laundry), which involve lifting, bending, and stretching
• Good oral and written communication skills
• Ability to maintain a pleasant, positive, and helpful demeanor
• Flexibility to work days, evenings, weekends, and/or holidays
• Neat, clean, and professional appearance

Qualifications: BS in Business Administration with 3 years of Experience

• Experience in a leadership role in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor 
• Great care and attention to detail, ensuring quality.
• Good communication skills, with an outgoing and friendly
• Able to speak professionally with guests, managers, and colleagues.
• Like being in the driver’s seat and leading others to success
• Be actively engaged and passionate about where you work
• Must work with professionalism and integrity.
• Must be able to occasionally lift and carry boxes and equipment weighing up to 40 pounds.
• Must be able to read and write basic English to complete necessary paperwork.
• Must be able to stand and exert well-paced mobility for periods of up to four hours in length.
• Able to sit, bend, stoop, climb, kneel, reach, and have visual acuity.

Qualifications: BA in Hospitality Management with 4 years of Experience

• Prior experience as a Room Attendant.
• Must be able to physically accomplish all housekeeping functions, enabling one to "pitch in".
• Must be able to lift and carry upwards of 25 pounds.
• Must be able to bend, reach, kneel, twist, and grip items while working at the assigned desk area.
• Manual dexterity and coordination to operate office equipment, including 10-key adding machines, personal computers, fax machines, and photocopiers.
• Can read, write, speak, and understand English.
• Can operate in mentally and physically stressful situations.
• Strong response to visual and aural cues
• An ability to work in cold and hot temperatures
• Exceptional attention to detail, excellent written and verbal communication skills, and well-organized
• Must be available to work evenings, weekends, and holidays

Qualifications: BA in Hotel and Restaurant Administration with 2 years of Experience

• Previous resort housekeeping experience.
• Must have basic computer skills.
• Experience with Microsoft Office applications, including Word, Excel, and Outlook
• Experience working with LMS
• Must be able to communicate effectively and professionally in English
• Be bilingual in Spanish
• Must be able to lift to 50 lbs
• Must arrive at scheduled shifts on time and be ready to work.
• A willingness to work weekends and holidays.

Qualifications: BS in Facilities Management with 1 year of Experience

• Working knowledge of approved housekeeping methods and cleaning techniques.
• Must have computer proficiency
• Demonstrated talent for interacting with a wide variety of people and maintaining a high level of guest service.
• Ability to effectively organize and coordinate multiple priorities, with the ability to work well as a team leader and problem-solver.
• Strong customer service abilities, actively looking for ways to assist customers and coworkers.
• Can move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Must bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Can lift, carry, and push up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Able to read and write work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers, and the ability to speak clearly
• Can constantly communicate and receive verbal communication with other employees in a fast-paced environment.
• Able to work varied shifts, weekends, and holidays.

Qualifications: BA in Tourism and Travel Services Management with 3 years of Experience