• Ensure consistently offer professional, friendly, and engaging service
• Assist with equipment storage and stocking of carts.
• Maintain the cleanliness of guest rooms.
• Load, store, and handle linen and equipment according to HMC standards.
• Unload soiled linen from carts and transport linen to the laundry facility.
• Unload trash from housekeepers' carts.
• Deliver ironing boards, hairdryers, etc, in response to guests' special needs.
• Clean guest rooms, windows and mirrors, vending areas, restrooms, meeting rooms, food service areas, exercise areas, pool and plaza areas.

Skills: Professional Service, Friendly Attitude, Guest Assistance, Equipment Handling, Linen Management, Room Cleaning, Supply Delivery, Area Sanitation

• Responsible for sweeping, waxing, and refuse disposal.
• Maintain equipment and report needed repairs to Maintenance.
• Maintain inventory controls.
• Sign in and out master keys daily
• Maintain Housekeeping compliance with brand programs and standards and Heavlin Management Company (HMC) policies.
• Maintain Housekeeping compliance in the Guest Satisfaction Scores program.
• Report all unsafe conditions and suspicious activities immediately.
• Attend all mandatory meetings.
• Keep work areas neat and organized

Skills: Floor Maintenance, Equipment Reporting, Inventory Control, Key Management, Policy Compliance, Guest Satisfaction, Safety Awareness, Workplace Organization

• Ensure all allocated areas are cleaned promptly according to the infection control policies
• Ensure the safety of all people in the hospital when cleaning by adhering to Workplace Health and Safety policies and procedures
• Clean and restock patient rooms and other hospital areas
• Clean body fluid spillages within hospital infection control guidelines
• Clean/disinfect patient rooms
• Transport blood products 
• Safely transport patients and equipment
• Safely driving the internal and external vehicles
• Collect dirty linen and other materials requiring laundering, and restock
• Removal of waste according to waste management protocol
• Segregation of waste according to waste management protocol
• Remove and replace privacy screens and shower curtains as per hospital policy
• Promote a safe and harmonious workplace for patients, visitors and staff

Skills: Infection Control, Patient Room Cleaning, Safety Compliance, Waste Management, Linen Collection, Patient Transport, Equipment Handling, Vehicle Operation

• Participates in and contributes to the Verve Quality Improvement (VQI) program.
• Performs daily and weekly cleaning and vacuuming of resident suites by established procedures, schedules and job routines.
• Cleans all offices, staff room, common areas, resident laundry rooms, washrooms, hallways, and stairwells according to established policies, procedures and schedules.
• Replenishes paper supplies and hand soap 
• Provides general assistance to residents
• Ensures all carpet areas are stain-free.
• Performs additional cleaning according to established procedures and schedules. 
• Washes walls, ceilings, lights, vents, fans, appliances, insides and tops of windows, door frames and all wall hangings.
• Picks up and disposes of garbage from waste containers daily.

Skills: Quality Improvement, Suite Cleaning, Common Area Cleaning, Supply Replenishment, Resident Assistance, Carpet Care, Deep Cleaning, Garbage Disposal

• Ensures housekeeping room, closets, equipment, and carts are kept in a clean, safe, and sanitary condition.
• Assists with setting up residents’ continental breakfast
• Participates in applicable staff meetings and in-service training within the home.
• Maintains effective communication, both written and verbal, with co-workers. 
• Uses the appropriate lines of communication with supervisory staff.
• Assists with the transportation of linens, waste, and other materials by following infection control and workplace safety procedures.Complies with all corporate policies and procedures.
• Completes all required mandatory training/education.

Skills: Room Sanitation, Breakfast Setup, Meeting Participation, Communication Skills, Supervisory Interaction, Task Flexibility, Policy Compliance, Mandatory Training

• Strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form.
• Must be able to convey information and ideas clearly.
• Ability to follow all applicable schedules, sanitation, and safety requirements.
• Be able to clean and disinfect patients’ rooms, bathrooms, and other areas of the facility in a timely fashion.
• Must adhere to cleaning duties will include trash removal and disposal, sweeping, mopping, and other duties assigned according to facility policies and procedures.
• Must understand standard precautions and removal of medical waste and hazardous waste.
• Must be able to work independently.
• Flexible and proactive approach to work with a willingness to learn

Qualifications: BA in Hospitality Management with 3 years of Experience

• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Ability to move materials weighing as much as 60 pounds. 
• Ability to dust mop and wet mop hard surface floors, as well as the safe removal of waste products.
• Must have a clear understanding of how to handle and use cleaning and disinfecting products.
• Must practice safeguard standards, including the wearing of appropriate PPE items as prescribed by management.
• Be able to work a variable schedule and occasional weekend work to accomplish time-sensitive tasks.
• Be able to teamwork spirit
• Be able to work under immediate supervision.

Qualifications: BS in Environmental Science with 1 year of Experience

• Experience as a Housekeeping Attendant 
• Effectively communicate in English, in both written and verbal forms
• Be able to perceive and have awareness of individual needs, and the ability to handle all situations calmly and professionally
• Ability to multitask and work well in a fast-paced, team-oriented environment
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Professional, neat, and well-groomed appearance, adhering to company standards
• Able to work flexible hours, including morning and evening shifts
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Be able to real team player with positive vibes

Qualifications: BA in Hotel Administration with 5 years of Experience

• Previous professional cleaning or hotel housekeeping experience is an asset.
• Be able to pay attention to detail, have organizational skills and have excellent observational skills.
• Ability to adhere to safe work practices.
• Ability to understand and communicate in written and spoken English.
• Friendly and enthusiastic manner, great sense of cooperation and teamwork.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high high-pressure situations.
• Willingness to embrace and demonstrate the values of the organization
• Excellent organizational skills and time management

Qualifications: BS in Public Health with 2 years of Experience

• Prior hotel Housekeeping experience in a 4-5 Star Hotel is an asset
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Excellent communication skills and ability to deal with customers and co-workers in a professional and confident manner
• Ability to work as part of a team as well as independently
• A flexible and proactive approach to work with a willingness to learn

Qualifications:  BS in Facility Management with 4 years of Experience