HOUSEKEEPING COORDINATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Jul 24, 2025 - The Housekeeping Coordinator oversees daily administrative operations within the housekeeping department, ensuring effective communication among staff, management, and guests. This role requires hotel or office experience, proficiency in Microsoft Office and systems such as OnQ or Opera, and strong skills in communication, problem-solving, and data analysis under pressure. The coordinator also prepares reports, supports guest relations, resolves issues efficiently, and must understand financial data.

Essential Hard and Soft Skills for a Standout Housekeeping Coordinator Resume
  • Facility Inspection
  • Inventory Management
  • Labor Scheduling
  • Invoice Review
  • Room Inspection
  • Laundry Control
  • Schedule Management
  • Admin Reporting
  • Policy Compliance
  • Task Allocation
  • Team Communication
  • Vendor Negotiation
  • Guest Service
  • Staff Supervision
  • Reception Coordination
  • Issue Resolution
  • Call Handling
  • Request Dispatch
  • Employee Training
  • Team Collaboration

Summary of Housekeeping Coordinator Knowledge and Qualifications on Resume

1. BA in Hospitality Management with 3 years of Experience

  • Experience in a similar capacity for a luxury or ultra-luxury property.
  • Thorough knowledge of hotel and housekeeping department operations
  • Understand a guest’s service needs
  • Must be familiar with Microsoft Office applications, KnowCross, and Opera.
  • Must be able to perform job functions with attention to detail, speed, and accuracy
  • Ability to clear thinker, remaining calm and resolving problems using good judgment
  • Be able to follow directions thoroughly
  • Be able to cohesively work with co-workers as part of a team
  • Must adhere confidentiality of guest information and pertinent hotel data
  • Prior heavy exposure to Housekeeping Office Coordinator job duties
  • Ability to be resourceful, creative, and maintain flexibility
  • Ability to perform mathematical operations with units of measure, including dollars, cents, feet, inches, cups, pounds, and ounces
  • Proficiency to speak, read, and write English, with fluency in other languages
  • Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding

2. BS in Hotel Administration with 1 years of Experience

  • Relevant experience in a sizeable luxury hotel or a similar capacity
  • Strongly written and spoken in English and Italian
  • Good working knowledge of Opera and Microsoft Office.
  • Ability in people management, strategic planning, and decision making
  • Superior, exceptional communication, presentation, interpersonal, and problem-solving skills
  • Be able to clean and set rooms as per standards.
  • Ability to work well under pressure in an agile, fast-paced environment
  • Excellent time management skills with the ability to change activities frequently and cope with interruptions

3. BA in Business Administration with 2 years of Experience

  • Experience in a hotel and offices
  • Proficient with Microsoft operating systems, OnQ, and Sales Pro Enterprise
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems 
  • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider adjusting or modifying to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

4. BS in Facility Management with 4 years of Experience

  • Previous clerical experience
  • Previous experience in the hospitality industry, preferably Housekeeping in a 4-5 Star/Diamond market
  • Previous guest relations experience
  • Proficiency with Microsoft Office Applications
  • Previous experience with Property Manager Systems (Opera) is an asset
  • Familiarity with preparing statistical reports
  • Fluency in English, both verbal and non-verbal
  • Fluency in a second language, preferably Spanish an asset
  • Ability to exert physical effort in transporting miscellaneous items (i.e., merchandise, bath items and linen carts throughout the hotel
  • Satisfactorily communicate with guests, management, and co-workers to their understanding
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