HOUSEKEEPING SUPERVISOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Jul 9, 2025 - The Housekeeping Supervisor demonstrates extensive experience in supervising housekeeping teams, coordinating cleaning schedules, and ensuring compliance with hygiene and safety regulations. This role requires strong leadership, organizational, and problem-solving skills to manage personnel, address service issues, and maintain high operational standards. The supervisor also applies effective communication, attention to detail, and time management to optimize staff performance and ensure a consistently clean environment.

Essential Hard and Soft Skills for a Standout Housekeeping Supervisor Resume
  • Room Cleaning
  • Staff Training
  • Inventory Management
  • Work Inspection
  • Laundry Operations
  • Supply Monitoring
  • Budget Management
  • Maintenance Reporting
  • Policy Compliance
  • Quality Assurance
  • Team Supervision
  • Guest Handling
  • Staff Communication
  • Decision Making
  • Staff Coaching
  • Professional Communication
  • Relationship Building
  • Team Motivation
  • Complaint Resolution
  • Performance Management

Summary of Housekeeping Supervisor Knowledge and Qualifications on Resume

1. BA in Hospitality Management with 4 years of Experience

  • Strong background in hotels
  • Operational knowledge across the Housekeeping Department.
  • Excellent customer service skills, standards-driven, good organizational skills
  • Be able to make decisions in a fast-paced environment and to enjoy it
  • Able to manage the team and resources available to ensure that the departments are equipped for service via cost controls.
  • Ability to communicate with and motivate the team, providing day-to-day leadership and direction
  • Be able to use computer systems
  • Ability to speak and understand spoken English when giving and receiving instructions, and talking with management, coworkers, and guests.
  • An ability to use correct grammar when speaking and not using slang terms.
  • Be cooperative, and approachable, and take time to listen to and address others’ questions or concerns

2. BS in Environmental Science with 3 years of Experience

  • Related housekeeping and/or front desk experience, preferably in a four-star or four-diamond hotel
  • Previous supervisory experience
  • Previous Marriott working experience
  • Excellent verbal and written communication skills
  • Strong time management skills
  • Excellent planning and organizational skills with a detail-oriented approach
  • Proficient computer skills using Microsoft Office
  • Basic mathematical skills
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Ability to walk, stand, and move about for extended periods, sit, talk, hear, reach, grasp, and perform repetitive motions
  • Ability to push, pull, lift, carry, or otherwise move up to 50 lbs.

3. BS in Facilities Management with 2 years of Experience

  • Supervisory experience in Hotel operations
  • Computer proficiency with Microsoft Word.
  • Good oral and written communication skills.
  • Must be able to speak, read, and write English
  • Good customer service and leadership skills.
  • Must be able to solve problems and deal with a variety of situations.
  • Must present an overall professional appearance.
  • Must be able to work weekends, holidays, and nights as scheduled.
  • Must have initiative, well-developed interpersonal skills, and the ability to set and achieve high standards of performance.
  • An ability to make progress on multiple assignments under time constraints.

4. BS in Management Information Systems with 1 year of Experience

  • Experience in a supervisory capacity in a hotel housekeeping environment.
  • Experience working with Hotel PMS and Opera
  • Fluency in English (verbal and written)
  • Proven strong training skills.
  • Must be proactive with a meticulous eye for detail
  • Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
  • Be open to change and new information
  • Able to adapt behavior and work methods in response to new information, changing conditions, or unexpected obstacles
  • Can adjust rapidly to new situations, warranting attention and resolution.

5. BS in Business Administration with 5 years of Experience

  • Previous housekeeping managerial experience
  • Must have good communication and written skills.
  • Strong management skills
  • Working knowledge of chemicals and cleaning equipment
  • Strong project management and scheduling abilities
  • Experience with or knowledge of the Culinary Union contract
  • Comprehensive computer knowledge, i.e., Microsoft Word, Excel, Groupwise, and AS400
  • Able to walk for long periods.
  • A willingness to be hands-on if called for
  • An ability to manage a small team of contract housekeepers and a small team of housekeepers

6. BA in Hotel and Restaurant Management with 4 years of Experience

  • Previous experience in a similar position with a strong ability to train all staff
  • Excellent communication and interpersonal skills
  • Excellent time management and organizational skills
  • Experience overseeing the Department in the absence of the Housekeeping Manager, ensuring fair delegation of duties, accurate completion of paperwork, and maintaining standards
  • An ability to work safely, provide a safe workplace to all employees, and comply with Health and Safety policies
  • Ability to understand and adhere to budgets and rostering guides
  • Strong eye for detail, and the ability to follow cleaning procedures
  • Effectively communicate in English, in both written and oral forms.
  • Can remain calm and professional when dealing with guests who are difficult or upset
  • Able to take ownership of guest issues or problems, take action to quickly resolve them, and care about and value guests.

7. BA in Tourism Management with 3 years of Experience

  • Previous housekeeping experience in a supervisory role
  • Previous hotel working experience
  • Must be able to train and follow all safety practices.
  • Ability to adhere to all policies and procedures set forth by the brand and management company.
  • Must be capable of self-supervision and can manage time accordingly.
  • Must be able to lead the department in the absence of the Executive Housekeeper.
  • Have working computer knowledge to process room change status and maintenance work orders.
  • Must be capable of walking, including stair climbing, ladder climbing, kneeling, reaching, bending, and lifting, as well as standing the entire shift, long hours sometimes 
  • Effective time management skills.
  • Strong communication skills and able to communicate via two-way radios and telephones.
  • Appropriate professional appearance and demeanor.
  • Basic computer experience
  • Must be able to work weekends and holidays.

8. BA in Human Resources Management with 2 years of Experience

  • An ability to lead a team to achieve exceptional standards of cleanliness
  • Understanding of grooming and uniform standards
  • Must be team-oriented and have the ability to coach, train, and develop the housekeeping team
  • Strong verbal and written communication skills
  • Ability to clean guest rooms according to brand standards
  • Can provide the best possible customer service to guests
  • An ability to maintain a positive attitude during difficult or stressful situations
  • Ability to multi-task and fulfill several demands in a short time frame
  • Must be able to lift up to 30 lbs, stand, squat, bend, and push cleaning machines and/or carts.
  • Must be able to use Microsoft Office, and have the ability to learn hotel/property computer systems
  • Ability to work a flexible schedule including evenings, weekends, and holidays

9. BA in Communication Studies with 1 year of Experience

  • Housekeeping experience in a luxury hotel environment
  • Able to work independently and have basic computer skills
  • Able to work a flexible schedule, including weekends and holidays, according to department needs.
  • Great communication skills, and be bilingual in English and Spanish
  • Confidence and the ability to perform under pressure and in a fast-paced environment
  • Must be able to stand, walk, bend for at least 8 hours, and be able to lift, push, and pull at least 50 pounds
  • Must treat others with kindness, respect, and dignity
  • Express empathy and compassion when dealing with the needs and problems of others.

10. BS in Home Economics with 4 years of Experience

  • Previous experience in a similar leadership role in a 4 or 5-star hotel property
  • Service-focused personality
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem-solving abilities and the ability to lead by example
  • Able to cooperate and work well with other team members to accomplish goals and meet guest needs
  • An ability to greet and interact with guests in a friendly and enthusiastic manner
  • Can build trust, anticipate, and meet guest needs and preferences
  • Be supportive of others, willingly help others, objectively consider others’ ideas and opinions, share information with others, adhere to team expectations and guidelines, give proper credit to others, and fulfill team responsibilities.
  • Ability to clean sidewalks, walls, ceilings, vents, doors, furniture, displays, artwork, counters, partitions, toilets, sinks, light fixtures, glass, mirrors, and drains.
  • Flexible to work various shifts, including evenings and weekends

11. BS in Hospitality and Tourism with 5 years of Experience

  • Previous experience in a similar supervisory or management role working in a similar resort setting.
  • Previous experience managing employees using a Culinary Bargaining Agreement.
  • An ability to provide excellent service to guests and ensure their complete satisfaction.
  • Bilingual abilities, English as the primary or secondary language.
  • Able to communicate information clearly and politely to coworkers, supervisors, and guests, including targeting the amount, style, and content of the information to the needs of the receiver.
  • Detail orientation - the ability to attend to and verify the accuracy and completeness of details in work activities.
  • Ability to process multiple types of information and/or perform multiple tasks simultaneously.
  • Knowledge of the hazards and safety precautions for handling cleaning supplies and products safely and effectively.
  • Understanding of the location of MSDS information and the appropriate product for a given situation.
  • Ability and willingness to take independent action and complete job tasks without being instructed to complete them.
  • Ability to work in ambiguous situations and change one's style or approach in response to differing circumstances.
  • Strong interpersonal skills, and can develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
  • Can clearly understand and follow company safety policies and procedures, safely complete work, care about the safety of self and others, respond appropriately in an emergency, and report unsafe conditions.
  • An ability to participate as a committed member of a team.
  • Knowledge of policies and procedures for cleaning and maintaining the various areas of the property (e.g., restrooms, public areas, guest rooms, kitchens, etc.).
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