HOUSEKEEPING MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Jul 4, 2025 - The Housekeeping Manager demonstrates extensive experience in managing housekeeping teams, maintaining high standards of cleanliness, and implementing effective sanitation procedures. This role demands strong organizational skills, attention to detail, and time management to oversee daily operations, staff training, and supply inventory. The manager also utilizes excellent leadership, communication, and problem-solving abilities to ensure a safe, efficient, and customer-focused environment.

Essential Hard and Soft Skills for a Standout Housekeeping Manager Resume
  • Inventory Management
  • Quality Assurance
  • Process Improvement
  • Schedule Management
  • Budget Management
  • Waste Management
  • Compliance Knowledge
  • Audit Inspection
  • Contract Management
  • Equipment Maintenance
  • Team Leadership
  • Staff Supervision
  • Communication Skills
  • Problem Solving
  • Guest Satisfaction
  • Training Skills
  • Relationship Management
  • Staff Development
  • Complaint Handling
  • Team Building

Summary of Housekeeping Manager Knowledge and Qualifications on Resume

1. BA in Human Resources Management with 2 years of Experience

  • Progressive housekeeping management experience
  • Experience in taking accountability and responsibility for personal and team development.
  • Must be detail-oriented, can communicate well with all levels within and outside the organization
  • Be able to problem-solve with employees and guests.
  • Must be able to manage multiple priorities in a fast-paced environment.
  • Be committed to exceptional guest service with a passion for the hospitality industry
  • Must have bilingual ability
  • Ability to lift, push, and pull up to 75 pounds regularly throughout the shift.
  • Basic mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
  • Ability to prioritize and organize work assignments.

2. BS in Facility Management with 5 years of Experience

  • Completed vocational training in a hotel
  • Professional experience as a Housekeeping Manager in the luxury hotel industry
  • Good written and spoken German and English
  • Good knowledge of MS Office programs and Opera
  • Reliable and a strong sense of responsibility
  • Excellent leadership and high interpersonal skills
  • Organizational talent with quality awareness and a sense of flexibility
  • Ability to find creative solutions, offering advice and recommendations
  • Personal integrity, with the ability to work in an environment that demands excellence, time, and energy
  • Strong leadership skills to motivate and develop staff and to ensure accomplishment of goals, and able to set priorities, plan, organize, and delegate.

3. BS in Hotel and Restaurant Administration with 6 years of Experience

  • Experience in a Housekeeping management position in a 5-star hotel.
  • Ability to work and communicate in a multinational environment.
  • Operational knowledge of housekeeping equipment and machines, including washing machines, dryers, and pressing machines.
  • Knowledge of cleaning materials, equipment, and tools, along with communication and teaching skills to impart this information to his/her employees.
  • Ability to identify hazards and report to management.
  • Knowledge on how to clean different fabric materials.
  • Working knowledge of chemicals.
  • Must have strong leadership abilities with sound problem-solving skills.
  • Ability to train staff on company policies as well as on their job responsibilities.
  • Ability to train and motivate staff to provide quality service.
  • Must have excellent attention to detail and the ability to concisely follow client direction.

4. BA in Home Economics with 3 years of Experience

  • Prior experience working as a housekeeper
  • Managerial or leadership experience, especially in housekeeping
  • Experience working in the hotel industry before, in positions such as a waiter/waitress, dishwasher, or front desk clerk
  • Affinity as a leader with a high attention to detail
  • Enjoy cleaning and seeing organized spaces
  • Must be physically able to repeatedly climb and descend stairs carrying 40 pounds
  • Ability to work effectively under time constraints and deadlines.
  • Effective verbal communication skills.
  • Strong written communication skills - must be concise, well-organized, complete, and clear.
  • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, the public, etc.

5. BA in Facility and Property Management with 2 years of Experience

  • Previous experience in a supervisory position
  • Previous hotel housekeeping experience
  • Must be able to push, pull, bend, lift, and stand for long periods
  • Excellent communication and interpersonal skills with the ability to interact with many types of personalities.
  • Service-centric, positive attitude
  • Must be capable of working in a fast-paced environment with multiple interruptions
  • Must be able to work under time constraints
  • Strong team-building abilities
  • Professional in all forms of communications, such as email, phone calls, video calls, and texts
  • Ability to work well under pressure in an agile, fast-paced environment
  • Excellent time management skills with the ability to change activities frequently and cope with interruptions

6. BA in Business Administration with 4 years of Experience

  • Previous hotel/hospitality experience within Housekeeping or Laundry personnel.
  • Previous supervisory role
  • Excellent English interpersonal, verbal, and written communication skills, and/or other languages
  • Strong communication abilities with employees of different nationalities
  • Good problem-solving skills and strong negotiation skills
  • Computer literacy, including MS Word, Excel, and Outlook
  • Highly organized and self-motivated.
  • Flexibility and adaptability to emergencies.
  • Physical demands, sitting, standing, bending, lifting (up to 30 lbs)
  • Outgoing, embrace challenges, and be ambitious.

7. BA in Communications with 5 years of Experience

  • Experience in housekeeping/environmental services
  • Housekeeping experience in a long-term care setting
  • Working knowledge of floor care
  • Experience working in laundry services
  • Able to handle ordering environmental services, supplies, and maintain a budget.
  • An ability to handle multiple priorities
  • Excellent written and verbal skills for effective communication
  • Competent in organizational and time management skills
  • Good judgment, problem-solving, and decision-making skills
  • Knowledge of state and federal care regulations
  • Excellent communication, leadership, and mentoring skills

8. BA in Organizational Leadership with 6 years of Experience

  • Progressive experience in a hotel housekeeping department in a luxury hotel environment in a leadership role.
  • Previous experience cleaning rooms
  • Previous experience working with condo products
  • Proficiency in Microsoft Office programs, as well as Internet systems.
  • Previous experience training new colleagues in a housekeeping department.
  • Must be a self-starter with demonstrated leadership ability, fostering a positive team environment
  • Well organized and an eagle eye for detail, whether administrative or inspecting for cleanliness
  • Strong Interpersonal skills, including a polished approach to guest service and colleague interactions.
  • A passion for Guest Services and the proven ability to consistently anticipate guest needs.
  • Must be flexible to work as business levels dictate, including evenings and weekends.
  • Ability to stand and walk for long periods.

9. BS in Business Management with 3 years of Experience

  • Excellent leadership and delegation capability.
  • Must be a recognised people person.
  • An ability to have constructive and supportive performance discussions.
  • Excellent written and verbal communication skills.
  • Excellent attention to detail and time management skills.
  • Ability to use initiative and be proactive.
  • Recognised as responsible and takes ownership of role requirements.
  • Good problem-solving and decision-making skills.
  • Proven ability to work to deadlines and in a demanding environment.
  • Sound skills in Microsoft Office Programs, including Word, Excel, and Outlook.
  • Excellent customer service focus.
  • Completed First Aid training

10. BS in Tourism and Travel Services Management with 2 years of Experience

  • Hospitality experience in the Rooms Division
  • Previous experience in Housekeeping
  • Service-focused personality and previous leadership experience
  • Prior experience working with Opera or a related system
  • Proven ability to build and maintain good relationships with all stakeholders
  • Can communicate thoughts, actions, and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture, and set the scene for high performance
  • Must be able to lift up to 50 lbs and push/pull up to 100 lbs
  • An ability to constantly walk and stand, and frequently kneel, push, and pull
  • An ability to occasionally ascend or descend ladders, stairs, and ramps
  • Can grasp, write, stand, sit, walk, perform repetitive motions, listen, and hear, and have visual acuity

11. BS in Public Health with 5 years of Experience

  • Supervisory housekeeping/janitorial experience in a healthcare facility
  • Excellent communication and customer service skills
  • Experience managing a team of employees and the ability to successfully schedule and supervise staff
  • Knowledge in the maintenance of mechanical, electrical, and exercise equipment
  • Knowledge and experience with tools
  • Knowledge and experience with janitorial cleaning products and OSHA standards
  • Current CPR and First Aid Certification
  • Good financial management
  • Ability to utilize new techniques, ideas, and solve problems
  • Possess honesty and personal integrity
  • Must be flexible with schedule

12. BS in Environmental Science with 7 years of Experience

  • A mature leader and team builder with broad management experience, including HR and fiduciary responsibilities.
  • Housekeeping supervisory experience with a strong preference for hotel or resort experience.
  • A collaborative, positive, and flexible style, with a strong service mentality, and is seen as a team player who is committed to lifelong learning.
  • A hands-on manager with integrity and a desire to work in a dynamic, mission-driven environment.
  • An effective communicator with strong oral and written skills.
  • Strong commitment to developing team members.
  • Demonstrated commitment to the organization’s mission
  • Must maintain concentration with time pressures and interruptions.
  • Ability to operate computers and general office equipment.
  • Can frequently stand, walk, and climb multiple flights of stairs for extended periods, as well as stoop, kneel, crouch, or crawl and bend.
  • Mobility to climb stairs and ladders.
  • Must have hand and eye coordination and manual dexterity.
  • Specific vision, including close vision, distance vision, color vision, peripheral vision, depth vision and the ability to adjust focus.

13. BA in Business Administration with 4 years of Experience

  • Experience in a leadership role in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor
  • Great care and attention to detail, ensuring quality.
  • Good communication skills, outgoing, friendly, and able to speak professionally with guests, manager, and colleagues.
  • Like being in the driver’s seat and leading others to success
  • Can work with professionalism and integrity.
  • Flexible to manage, direct, and encourage a positive, dynamic, diverse Housekeeping Supervisor team by navigating through a changing work environment.
  • Able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance.
  • Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation.
  • Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs

14. BA in Hospitality Management with 6 years of Experience

  • Experience working in Hotel Management
  • Knowledgeable with OSHA regulations, including implementation and enforcement of safety guidelines, proper chemical usage, handling of BIOHAZARD materials, and injury prevention
  • Able to deal and interact with management, employees, and guests in an effective and diplomatic manner
  • Knowledgeable of all cleaning procedures, equipment, and supplies
  • Strong leadership qualities and sound judgment with effective decision-making and problem-solving skills
  • Must be able to communicate effectively in English, in both written and verbal forms, and must be bilingual
  • Must have interpersonal skills to deal effectively with all business contacts
  • Can work varied shifts, including weekends and holidays
  • Strong organizational skills to function effectively under time constraints, within established deadlines, and attention to detail
  • Strong results‐oriented management style with proven successes.

15. BS in Hotel and Restaurant Administration with 3 years of Experience

  • Prior Housekeeping Supervisory experience in a luxury hotel
  • Prior hotel pre-opening experience
  • Must be meticulous and have a keen eye that always striving for perfection
  • Must be comfortable speaking with guests when the situation arises, and possess a flair for hospitality
  • Must be highly motivated and able to multitask
  • Must be able to work independently
  • Must have the ability to lead, motivate, and develop others
  • Able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance.
  • Ability to communicate diplomatically with managers, shipboard employees to resolve problems and negotiate amicable resolution to challenges.
  • Ability to work well with other people on time, according to standards.

16. BA in Tourism Management with 5 years of Experience

  • Experience in a relevant field within the international hospitality industry
  • Experience in managing a team of housekeepers.
  • Ability to resolve guest complaints/issues calmly and professionally.
  • Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
  • Advanced knowledge of the Housekeeping process and procedures.
  • High level of customer service orientation.
  • Good knowledge of the SBU health and safety regulations and standards
  • Good command of speaking, reading, and writing English language.
  • Computer literacy and very good MS Office skills.
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