DIRECTOR OF HOUSEKEEPING SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Mai 27, 2025 - The Director of Housekeeping is responsible for training staff on environmental control practices, ensuring compliance with laws and regulations specific to post-acute care facilities. This role requires the ability to make independent decisions and implement department policies and procedures effectively. Strong communication, multi-tasking, and team accountability are essential for success, along with maintaining confidentiality and professional relationships across all levels.

Essential Hard and Soft Skills for a Standout Director of Housekeeping Resume
  • Budget Management
  • Facility Maintenance
  • Inventory Control
  • Cleaning Procedures
  • Staff Scheduling
  • Quality Assurance
  • Health & Safety Regulations
  • Laundry Management
  • Software Proficiency
  • Vendor Management
  • Leadership
  • Communication
  • Problem-Solving
  • Time Management
  • Teamwork
  • Conflict Resolution
  • Attention to Detail
  • Adaptability
  • Customer Service
  • Multitasking

Summary of Director of Housekeeping Knowledge and Qualifications on Resume

1. BS in Hospitality Management with 5 years of experience

  • Experience working in a union environment
  • Knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines. 
  • Supervision/management skills. 
  • Ability to compile facts and figures. 
  • Ability to analyze report data, prepare reports and initiate correspondence. 
  • Ability to communicate information and hotel services to management and guests.
  • Ability to communicate with guests. 
  • Ability to inspect guest rooms, public areas, and back of house, and review reports. 
  • Ability to work a flexible schedule, including weekends and holidays, according to department needs
  • Computer literate (ability to learn new programs, interact with Excel/Word and GSuite)
  • Outgoing and enthusiastic with a positive attitude.

2. BA in Business Administration with 7 years of experience

  • Ability to Read and interpret documents in English such as periodicals, journals and manuals
  • Able to write for various channels, routine reports, correspondence, business letters, and summaries using a prescribed format and conforming to all rules of punctuation, grammar, diction and style
  • Ability to speak effectively before groups such as business partners, clients, or employees
  • Ability to apply common sense understanding to business and social situations and in carrying out instructions furnished in written, oral or diagram form
  • Able to apply mathematical skills to interpret financial information and to prepare reports and budgets
  • Able to read and interpret business records and statistical reports
  • Able to  make business decisions based on reports and facts, as well as on experience and personal insight
  • Strong interpersonal skills, with the ability to work with people from a variety of backgrounds.
  • Ability to read, analyze and interpret various reports (payroll, financial)
  • Ability to perform job functions with attention to detail, speed, and accuracy
  • Excellent written and verbal English communication skills, including in front of a group

3. BS in Hotel and Restaurant Management with 6 years of experience

  • Experience in training in environmental control practices and procedures
  • Ability to make independent decisions when circumstances warrant such action
  • Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post-acute care facility
  • Ability to implement and interpret the programs, goals, objectives, policies, and procedures of the department
  • Proficiently in all competency areas including patient rights, and safety and sanitation
  • Ability to maintain professional working relationships with all associates, vendors, etc.
  • Ability to maintain confidentiality of all proprietary and/or confidential information
  • Understand and follow company policies including harassment and compliance procedures
  • Able to multi-task and plan work for the day, week and month for self and others.
  • Ability to communicate detailed instructions and hold the team accountable for results.

4. BA in Tourism Management with 7 years of experience

  • Proficient in various computer systems including Microsoft products, Outlook and guest reservations systems.
  • Able to lead by example and follow hotel standards and policies.
  • Able to convey information and ideas clearly, both oral and written.
  • Ability to lead, provide direction and guidance to staff, and other department peers and provide information about department performance, needs, etc.
  • Experience in hiring, scheduling, leadership, organizing of activities, employment recognition, etc. of the Housekeeping Department.
  • Able to effectively address concerns with department staff, including anticipating, preventing, identifying and solving problems as necessary.
  • Understanding and clarifying concerns and issues raised by team members and guests and ensuring a successful resolution.
  • Ability to assimilate complex information, data, etc. from disparate sources and consider adjustments or modifications to meet the constraints of a particular need.
  • Able to prioritize departmental functions and assign work to department staff to meet due dates and deadlines.
  • Able to collaborate with other department leaders and supervisors and members of the Executive Committee.
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