Job Summary:

• Strategic planning and vision of the department
• Effective recruitment, selection & development of leaders and colleagues
• A coaching nature and empathetic approach to leadership, positively impact colleague satisfaction, and the guest experience
• Ensure high morale through recognition and the removal of identified barriers
• Search for industry trends and implement enhancements to product and service
• Track and address all guest comments and concerns
• Ensure company Rooms' core standards are implemented and audited for consistency
• Develop/update job Task Checklists and standard operating procedures for all shifts and positions
• Prepare department operational budget
• Develop life files on furniture, seating,and  bedding for guest rooms and public areas including equipment that co-relates to five-year capital plans
• Plan, cost and execute capital expenditures
• Plan, organize and implement all deep cleaning & job cycle projects for guestrooms and public areas.

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Leadership Development (Soft Skills)
• Coaching Leadership (Soft Skills)
• Employee Morale Management (Soft Skills)
• Guest Experience Focus (Soft Skills)
• Budget Management (Hard Skills)
• Standardization and Auditing (Hard Skills)
• Capital Planning (Hard Skills)

Job Summary:

• Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments
• Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports, reviewing and approving purchases for the department
• Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms.
• Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operation
• Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities
• Monitor, manage and respond to guest comments and proactively address guest comments with operational resolutions
• Conduct investigative actions with guests, where necessary, for guest service and liability claims, and ensure customer requests are handled in a timely and professional manner
• Develop, implement, and monitor schedules for the housekeeping operation and manage the staffing process to ensure appropriate levels of resourcing to maintain efficient operations
• Manages room expeditor software program (REX) in order to maintain maximum efficiency of inventory management
• Participates in the Manager-On-Duty (MOD) program and executes duties

Skills on Resume: 

• Project Planning (Hard Skills)
• Budget Management (Hard Skills)
• Operations Management (Hard Skills)
• Team Supervision (Soft Skills)
• Collaboration (Soft Skills)
• Guest Issue Resolution (Soft Skills)
• Customer Service Investigation (Soft Skills)
• Staff Scheduling (Hard Skills)

Job Summary:

• Recruiting, hiring, training, and evaluating team member performance against standards
• Plan and implement staff training and development programs within the department
• Monitors quality assurance program for the lodge
• Review the accuracy of nightly housekeeping reports and investigate discrepancies
• Serve on the resort Executive Committee to represent the interests of the housekeeping function
• Enforce policies and procedures, and maintain a working knowledge of general and departmental safety procedures. 
• Attends safety training programs and in-service education
• Develops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulationsErgonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
• Ensures the proper maintenance of all equipment, makes arrangements for repair and/or replacement of used and damaged equipment
• Conducts inventory of housekeeping supplies for submission to the proper point of contact
• Ensures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations
• Oversees the safe management of the Lost and Found, verifying proper record keeping and safety of items

Skills on Resume: 

• Recruiting and Hiring (Hard Skills)
• Staff Training (Soft Skills)
• Quality Assurance (Hard Skills)
• Report Review (Hard Skills)
• Committee Representation (Soft Skills)
• Policy Enforcement (Hard Skills)
• Safety Compliance (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Managing the day-to-day operations of the housekeeping department and staff, including scheduling and developing team members, coordinating work assignments, inspecting work, and investigating and resolving team member and guest concerns.
• Ensuring guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Maintaining clear and efficient communication with the Front Office, Sales, Engineering and other departments.
• Scheduling regular deep cleaning of rooms as well as cleaning of room carpets, upholstery and draperies, elevators and windows
• Reviewing guest comments and working with housekeeping staff to address any concerns.
• Inventorying cleaning supplies, linen stock and other room items and placing supply orders.
• Reviewing outside laundry service to ensure quality, undamaged linens and consistent delivery.
• Effective purchasing program allowing for operating supplies and expenses within budget
• Ensure effective scheduling, vacation planning and department productivity
• Provide necessary resources, functional tools & equipment to get the job done including linen
• Effective everyday communications, including performance management
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely

Skills on Resume: 

• Operations Management (Hard Skills)
• Key Control (Hard Skills)
• Communication (Soft Skills)
• Cleaning Scheduling (Hard Skills)
• Guest Feedback Resolution (Soft Skills)
• Inventory Management (Hard Skills)
• Purchasing (Hard Skills)
• Safety Management (Hard Skills)

Job Summary:

• Responsible for all services to the Housekeeping and Recycling Service areas and other University departments relative to such projects. 
• Analyzes job and overhead costs and changes methods and procedures as necessary to improve the department’s efficiency.
• Evaluates condition of buildings and systems and recommends and initiates work orders.
• Monitors the progress of jobs toward completion as scheduled. 
• Takes personal responsibility for major shifts of resources in order to meet deadlines of critical jobs.
• Prepares estimates for Preventative Maintenance work orders, issues work orders, completes work orders, schedules jobs and follows them to completion, keeping jobs on schedule and within budget, provides remedial action when necessary.
• Responsible for the technical planning, organizing and coordinating the operations of housekeeping for main campus buildings  day-to-day activities, and recycling services university wide.
• Plans, develops policies, directs and manages personnel, implements and controls programs for housekeeping preventative maintenance, deep cleaning, housekeeping projects and all shifts managers.
• Assist the AVP with special projects which may include planning, implementing, and completing studies and reports for improving administrative and operational service performance. 
• Assist in developing policies and procedures for administrative areas such as timekeeping and shared fleet procedures and policies
• Responsible for determining the various operating budgets relative to Housekeeping and Recycling Services Unit activities, helps monitor to see that expenditures are within prescribed limits and takes action to control expenditures. 
• Develops and implements procedures for supply and equipment requirements, requisitions and follow-up.

Skills on Resume:  

• Service Coordination (Hard Skills)
• Cost Analysis (Hard Skills)
• Work Order Management (Hard Skills)
• Job Monitoring (Hard Skills)
• Resource Management (Hard Skills)
• Preventative Maintenance (Hard Skills)
• Policy Development (Soft Skills)
• Budget Control (Hard Skills)

Job Summary:

• Develops and implements procedures for administration and supervisory tasks involved in personnel counseling, timekeeping and job records in conjunction with Facilities & Safety Human Resources unit.
• Responsible for staffing levels within Housekeeping and Recycling Services, and oversees the contracted labor personnel. 
• Updating duties and initiative cross-training in order to find greater efficiency in the organizational structure
• Provide guidance and assist in the development of the department's Performance Appraisal process for departmental supervisory staff. 
• Provide supervisory guidance and training to all management levels across units.
• Responsible for the continued expansion and development of the university's solid waste and recycling programs beyond the present state, further developing operational procedures, staffing and budget
• Expand the collection systems beyond the current state to increase the efficiencies with new technology and an expanded recycling collection area on campus,
• Participate in the F&S response and participation in the UCF GameDay efforts, representing Facilities Operations and F&S, and Director level participation, credentialing through Athletics, budgeting, and recycling programs during GameDays.
• Responsible for the development, planning, execution, and sustainment of the Housekeeping & Recycling Services staff into the Reliability Maintenance methodology and practices for work efficiencies and design, through the CCMS AiM work order system.
• Responsible for the development and evolution of the 24/7 campus in regards to Housekeeping & Recycling Services, to allow for better service delivery of an ever-growing and overused campus spaces. 
• Establish third shift teams for 24/7 coverage, and continue to develop the migration to 24/7 campus services as the university continues to expand.

Skills on Resume: 

• Procedure Development (Hard Skills)
• Staffing Management (Hard Skills)
• Cross-Training (Soft Skills)
• Performance Appraisal (Soft Skills)
• Supervisory Training (Soft Skills)
• Recycling Program Development (Hard Skills)
• Technology Integration (Hard Skills)
• 24/7 Service Planning (Hard Skills)

Job Summary:

• Oversees team members’ responsibilities to ensure that standards are being met, the staff is being supported, and guest needs remain a top priority
• Establishes detailed cleaning and preventive maintenance programs to sustain and prolong the life of all furniture, fixtures, and equipment
• Conducts daily inspections across all areas of responsibility to ensure the appearance reflects highly on the hotel and the University. 
• Addresses inconsistencies timely
• Interviews, trains, schedules, processes payroll and conducts performance evaluations
• Oversees the Guestware platform and department-related training. 
• Ensures guest concerns and requests are taken care of in an accurate and timely manner. 
• Provides regular performance reports and makes recommendations to senior management concerning department-specific issues and services entered into Guestware
• Oversees the department’s Vocera hotel communications platform, including employee training and proper communication etiquette
• Resolves customer complaints and handles all guest interactions with the highest level of professionalism. 
• Follows up to ensure guest satisfaction

Skills on Resume: 

• Team Oversight (Soft Skills)
• Preventive Maintenance Planning (Hard Skills)
• Daily Inspections (Hard Skills)
• Staff Management (Soft Skills)
• Guestware Platform Management (Hard Skills)
• Guest Concern Resolution (Soft Skills)
• Performance Reporting (Hard Skills)
• Communication Etiquette (Soft Skills)

Job Summary:

• Oversee all administrative, financial, and operating aspects of the Housekeeping and Laundry departments, including unit cleaning, common area cleaning, spa cleaning and laundry.
• Ensure proper staffing levels in order to maintain guest and client service needs. 
• Attract, retain and motivate the associates such as hire, train, develop, discipline and terminate, as appropriate.
• Review and complete payroll for all assigned associates.
• Respond quickly to requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
• Work closely with the General Manager for budgeting and forecasting the Housekeeping operation. 
• Meet annual operating budget.
• Ensuring that the community is neat and clean and that resident apartments are cleaned as specified in job duties.
• Supervise employees in the housekeeping department.
• Departmental operations such as scheduling and organizing each day.
• Inspect and evaluate the physical condition of all areas of the building, coordinating with the Maintenance Department for any needed repairs.
• Maintain all files and records consistent with the adequate functioning of the department.
• Performs regular inspections of resident areas and rooms for sanitation, safety and proper performance of assigned duties.
• Ensure proper safety and security regarding Resident belongings and items. used in carrying out housekeeping and laundry functions.

Skills on Resume: 

• Financial Oversight (Hard Skills)
• Staffing Management (Soft Skills)
• Payroll Processing (Hard Skills)
• Guest Satisfaction (Soft Skills)
• Budget Management (Hard Skills)
• Operations Scheduling (Hard Skills)
• Facility Inspections (Hard Skills)
• Safety and Security (Hard Skills)

Job Summary:

• Operational and administrative organization of service
• Responsible for compliance with health and safety procedures and Group quality standards
• Close collaboration with the engineering department to ensure that the services and the products delivered meet the expectations of customers
• Recruitment, coaching and development of teams
• Monitoring the quality of service of external service providers (linen rental, flowers, etc.)
• Daily inspections of rooms, offices and linen rooms in order to follow up and provide feedback to the teams
• Management and monitoring of the department's budget and its Capex
• Continuous improvement of service management processes
• Arrange for cleaning equipment repairs and keep all other equipment in good working condition
• Supervise housekeeping staff as they perform daily assignments, including cleaning all guest rooms and public areas
• Handle the hiring and training of housekeeping staff so that they can achieve and exceed standards of cleanliness and customer satisfaction
• Keep a record of areas cleaned by room attendants and make a note of any issues such as room damage or maintenance requests
• Order cleaning supplies, control inventory and manage the department budget

Skills on Resume: 

• Operational Organization (Hard Skills)
• Health and Safety Compliance (Hard Skills)
• Collaboration (Soft Skills)
• Team Development (Soft Skills)
• Quality Monitoring (Hard Skills)
• Budget Management (Hard Skills)
• Process Improvement (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Attends, as well as schedules and conducts departmental meetings.
• Perform in the capacity of any position supervised including cross
• Reports all unsafe conditions immediately.
• Keep the work area neat and organized.
• Maintain a good working relationship with other departments, team members and guests.
• Monitors and controls labor expenses and other department expenses such as uniforms, linen, guest supplies, cleaning supplies, and contracted services
• Maintains accurate inventory records. 
• Participates in monthly linen, supplies inventories and recommends appropriate actions based on results of the inventory
• Assures the department’s financial goals are being met and prepares the annual budget for labor and operating expenses
• Participates in the Manager On Duty program, Quality Performance Reviews, and the Emergency Response Team
• Has working knowledge of CBA, Fire Department Safety Codes, and OSHA guidelines

Skills on Resume: 

• Meeting Management (Soft Skills)
• Position Flexibility (Soft Skills)
• Safety Awareness (Hard Skills)
• Organizational Skills (Soft Skills)
• Budget and Expense Control (Hard Skills)
• Inventory Management (Hard Skills)
• Financial Goal Monitoring (Hard Skills)
• Compliance Knowledge (Hard Skills)

Job Summary:

• Inspect cleaning and servicing of guest rooms and public areas
• Report needed repairs or discrepancies in guest rooms
• Ensure all room attendants have appropriate supplies and liens
• Assist in cleaning/servicing of guest rooms when necessary
• Assist in processing AM/PM room status reports
• Ensure room attendants' linen cart is neat and well organized
• Ensure closets in the guest room are completely stocked and organized
• Plan work schedules to ensure adequate service and coverage.
• Perform all employment actions and decisions for the Housekeeping Department.
• Inspect all work in progress completed by staff or outside contractors and maintain cleanliness checklists.

Skills on Resume: 

• Room Inspection (Hard Skills)
• Repair Reporting (Hard Skills)
• Supply Management (Hard Skills)
• Cleaning Assistance (Soft Skills)
• Room Status Reporting (Hard Skills)
• Organization Skills (Soft Skills)
• Scheduling (Hard Skills)
• Quality Control (Hard Skills)