Job Summary: 

• Lead the performance of the Rooms Division team ensuring it is effectively managed through focus on colleague training, problem resolution, coaching, succession planning and accountability
• Analyse guest feedback, address all concerns and ensure effective follow up
• Oversee the operation and co-ordination of the operating departments through respective department heads
• Assure that financial goals of the division and the hotel are being met. 
• Monitor and control labour expense, and other divisional expenses such as supplies and equipment. 
• Work closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. 
• Assist in preparing business forecasts. 
• Prepare Annual Budget for the division.
• Responsible for interviewing, training and development all employees to ensure timely recruitment and career growth
• Develop relationships with return guests, group contacts and other guests in order to provide personalised service
• Network within the industry, keeping up to date with future trends

Skills on Resume: 

• Team Leadership (Soft Skills)  
• Guest Feedback Analysis (Hard Skills)  
• Operational Coordination (Hard Skills)  
• Financial Goal Management (Hard Skills)  
• Expense Control (Hard Skills)  
• Revenue Maximization (Hard Skills)  
• Employee Development (Soft Skills)  
• Industry Networking (Soft Skills)  

Job Summary: 

• Lead decision-making processes to meet business goals
• Manage and advertise room rates and specials
• Evaluate service problems and monitor trends
• Analyse financial reports to measure operational performance against budgets
• Conduct expense audits and reviews
• Provide mentorship to operations teams
• Assist with employee interviews and hiring activities
• Directly report to General Manager, the selected candidate will be responsible for the management and operation of Front Office, Housekeeping and Security functions to enhance service quality, fulfill guests expectation and improvement of bottom line
• Lead and coach department managers to empower them in the implementation of business plan, achieving budget and P&L target
• Develop and oversee customer management system to ensure all guest feedback is promptly reviewed and attended to improve customer satisfaction and keep compliance with service quality
• Perform regular review of SOPs to ensure that all group policies and internal audit procedures are fully complied
• Handle and co-ordinate hotel projects and monitor major maintenance, improvement and renovation programs

Skills on Resume: 

• Decision-Making Leadership (Soft Skills)  
• Room Rate Management (Hard Skills)  
• Trend Monitoring (Hard Skills)  
• Financial Analysis (Hard Skills)  
• Expense Auditing (Hard Skills)  
• Mentorship (Soft Skills)  
• Staff Hiring (Hard Skills)  
• SOP Compliance Review (Hard Skills)  

Job Summary: 

• Extensive use of Rooms, Front Office/Hotel operations systems, Concierge, POS system interfaces and other commonly used systems in the hospitality industry. 
• Handling and training staff in proper telephone etiquette.
• Work well in highly stressful situations to effectively lead, provide guidance to guests and staff or resolve concerns or other critical issues.
• Act as the liaison with public safety to establish a safe and secure environment for guests and employees.
• Oversee daily arrivals to ensure proper billings and special requests are noted and met. 
• Work to exceed guest expectations, monitor and act on guest feedback, and respond to guest complaints in a timely manner.
• Strive to continuously improve guest and employee satisfaction and maximize financial performance for the department. 
• Use financial knowledge in forecasting and budgeting revenue, and controlling department expenses.
• Inspect the work and performance of room attendants. 
• Provide overall guidance and feedback to ensure work activities are properly completed and will communicate to Director any additional concerns that need to be addressed.
• Support other operational needs to ensure adequate supplies and materials are in stock and the department is operating according to budget.
• Training and empowering team members to exercise good judgment to make profitable business decisions
• Lead, train, supervise work of department staff, assist with scheduling, employee guidance and direction. 
• Ensure staff is properly trained and aware of hotel and VU standards.

Skills on Resume: 

• Hotel Systems Proficiency (Hard Skills)  
• Staff Training (Soft Skills)  
• Crisis Management (Soft Skills)  
• Safety and Security Oversight (Hard Skills)  
• Guest Relations Management (Soft Skills)  
• Financial Forecasting and Budgeting (Hard Skills)  
• Operational Efficiency (Hard Skills)  
• Leadership and Team Empowerment (Soft Skills)  

Job Summary: 

• Lead Rooms Division to provide exceptional guest services to deliver company objectives and performance standards
• Act as a “brand ambassador” at all times to ensure company’s culture is always maintained
• Responsible for talent selection, hiring, training, development and retention.
• Manage workforce planning, scheduling and forecasting in accordance with operation needs
• Involve in the full cycle of people management from recruitment, training, development to performance management
• Foster a positive working environment. Utilize effective communication tools and channels to ensure efficient information distribution
• Obtain feedback from guests to improve services and facilities to improve guest satisfaction
• Be a role model in delighting guests in every single interaction.
• Review collaterals, quality standards and service standards regularly to enhance service standards
• Review procedures and practices regularly to ensure effectiveness for staff and guests
• Ensures standards and compliance for internal control/audits processes
• Manage Budget and Forecast for Rooms Division. 
• Control and analyse P&L targets
• Identify needs and estimate costs for capital improvements
• Manage Operating equipment operations

Skills on Resume: 

• Guest Service Leadership (Soft Skills)  
• Brand Representation (Soft Skills)  
• Talent Management (Hard Skills)  
• Workforce Planning (Hard Skills)  
• Performance Management (Hard Skills)  
• Effective Communication (Soft Skills)  
• Feedback Analysis (Soft Skills)  
• Budget and P&L Management (Hard Skills)  

Job Summary: 

• Responsible for ensuring the smooth overall operation of 1,335 all-suite hotel, with emphasis on front office, valet services, housekeeping/laundry, and security
• Provide all guests with an exceptional 4-diamond service experience while maximizing room revenue and productivity
• Coordinate the organization and administrative functions in all areas of the “rooms division”, ensuring total compliance with standards of operation
• Maintain staffing needs at an appropriate level to match business demands and expectations
• Closely monitor the financial performance of the hotel
• Hold management and staff accountable to stay within budgetary guidelines
• Collaborate with a cross functional team to ensure guest satisfaction at all critical points of stay
• Proactively anticipate needs of guests and associates
• Handles all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Responsible for driving programs to surprise and delight frequent guests and groups.
• Proactively understands guests’ needs.

Skills on Resume: 

• Hotel Operations Management (Hard Skills)  
• Guest Service Excellence (Soft Skills)  
• Rooms Division Coordination (Hard Skills)  
• Staffing Management (Hard Skills)  
• Financial Performance Monitoring (Hard Skills)  
• Cross-functional Collaboration (Soft Skills)  
• Complaint Resolution (Soft Skills)  
• Guest Experience Enhancement (Soft Skills) 

Job Summary: 

• Lead a flock of hardworking Guest Services departments that seek to provide extraordinary guest experiences, while performing within financial guidelines.
• Coordinate all duties performed by Front Office employees, monitor and maintain property interfaces.
• Set and maintain a high level of guest service and respond to social media sites.
• Assist with scheduling for all areas of Housekeeping and Front Office operations.
• Collaborate with the Front Office Manager and Director of Housekeeping to boost and implement company standards, company culture and programs.
• Ensure training of all employees working in assigned department(s).
• Mentor, counsel, and discipline all the shift employees along with the department head.
• Indirectly responsible for supervising other hotel departments such as Security, Engineering, and Reservations
• Works closely with departments to manage inventory for all departments
• Assists the housekeeping manager on day to day operations.
• Oversees housekeeping department when the manager and supervisor are off.
• Ensures accurate record keeping throughout the department.
• Hires and manages employee relations for the front desk, housekeeping and engineering staff.

Skills on Resume: 

• Guest Service Leadership (Soft Skills)
• Operational Coordination (Hard Skills)
• Social Media Management (Hard Skills)
• Staff Scheduling (Hard Skills)
• Collaboration (Soft Skills)
• Employee Training (Soft Skills)
• Mentorship and Counseling (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary: 

• Develop, implement, and monitor plans and objectives for the overall housekeeping function, maintenance of guest rooms, guest services and front desk arrival/departure guest experiences, with an effective and innovative approach.
• Direct and support daily room operations.
• Maintain compliance with external regulations and internal policies.
• Assess and report progress in meeting department objectives.
• Overall responsible for ensuring all guests receive quality service.
• Maximize room revenue and productivity.
• Develop Team Members and ensure all training practices are executed.
• Manage guest concerns expeditiously to complete resolution.
• Monitor financials - expenses and payroll costs.
• Ensure all accounting policies and procedures are followed.
• Support the Company Level Up team member development.
• Anticipate and identify potential impacts to the business and implement effective resolutions.

Skills on Resume: 

• Guest Service Management (Soft Skills)  
• Operational Oversight (Hard Skills)  
• Regulatory Compliance (Hard Skills)  
• Performance Monitoring (Hard Skills)  
• Revenue Maximization (Hard Skills)  
• Team Development (Soft Skills)  
• Conflict Resolution (Soft Skills)  
• Financial Management (Hard Skills)