Job Summary: 

• Develop and manage new referral sources per blueprint and sales strategy. 
• Maintain and manage an accurate and detailed CRM. 
• Identify all local influence centers to determine strong referral/lead sources. 
• Actively engage prospective referral sources daily. 
• Perform client assessments, and coordinate with office staff to ensure client care begins in a timely manner. 
• Network with others in the industry to develop lead generation. 
• Execute presentations of Senior Helpers services at staff meetings in hospitals, retirement communities, and other referral sources. 
• Arrange and participate in meetings with individuals responsible for or able to refer clients. 
• Assist in coordinating various marketing initiatives 
• Attend conferences and networking events representing Senior Helpers services.
• Promote a positive working environment for team members and external providers 
• Lead the development of the annual nursing budget 

Skills on Resume: 

• Referral Development (Hard Skills)  
• CRM Management (Hard Skills)  
• Market Analysis (Hard Skills)  
• Client Engagement (Soft Skills)  
• Care Coordination (Hard Skills)  
• Networking (Soft Skills)  
• Public Speaking (Soft Skills)  
• Budget Planning (Hard Skills)  

Job Summary: 

• Provides direction to the nursing team in all aspects of resident care
• Interprets LTCHA and Regulation 79/10 to the nursing team and monitors compliance to standards through continuous quality improvement activities
• Provides direction and support to team members in each program area 
• Promotes and fosters an environment where staff feel valued and involves staff at all levels with decision-making
• Initiates and/or directs timely investigations of serious Residents issues including allegations of resident abuse
• Coordinates the annual development of a staffing plan. Together with Finance completes the MOH Staffing Report
• Counsels’ staff in areas of non-compliance, inappropriate and unprofessional behavior
• Utilizes the progressive disciplining process when disciplining employees
• Develops the nursing operational budget annually
• Monitors expenditures monthly through the review of variance reports. Analyses variances and is able to support such variances
• Effectively communicates with staff at all levels, residents, families, other departments, and external stakeholders
• Assists in the coordination of the Quality Improvement Program.
• In collaboration with the QI Lead and the Quality Team develops, tracks, and evaluates quality and risk indicators

Skills on Resume: 

• Regulatory Interpretation (Hard Skills)  
• Compliance Monitoring (Hard Skills)  
• Team Leadership (Soft Skills)  
• Investigation Coordination (Hard Skills)  
• Staffing Management (Hard Skills)  
• Conflict Resolution (Soft Skills)  
• Budget Management (Hard Skills)  
• Effective Communication (Soft Skills)

Job Summary: 

• Ensures adherence with current collective agreements and Regional policies and procedures as it relates to human resource management and performance, infection prevention and control, financial management, health and safety and resident care program/services policies, procedures and protocols.
• Ensures compliance with all relevant legislation, Regional and Provincial standards, and the Commission on Accreditation of Rehabilitation Facilities (CARF).
• Completes the annual Program Evaluation and oversees/participates in leading resident-centred program committees 
• Utilize High-Needs Funding (HNF) as required to meet complex resident needs and ensure the HNF applications are submitted to the Ministry of Long-Term Care (MLTC) in accordance with the Ministry guidelines and required documents.
• Responsible for investigating resident/family concerns in accordance with the legislative requirements and the Centre's operational policies and procedures and liaises to assist in problem resolution.
• Develops, administers, and monitors a budget, which includes all salaries, materials & supplies to meet resident needs and ensures staff have the tools/equipment/training to perform duties.
• Is accountable for the formulation, administration, and monitoring of the annual nursing portfolio budget. 
• Authorize expenditures within budgetary guidelines and as approved by the Centre's Administrator.
• Maintain all required records, report, statistic, etc., for both residents and department personnel in accordance with policies, procedures, and legislative requirements.
• Liaise and consult with families/residents, government officials, company resources and professionals in relation to resident care needs and department activities.

Skills on Resume: 

• Compliance Management (Hard Skills)  
• Program Evaluation (Hard Skills)  
• Funding Management (Hard Skills)  
• Investigation Coordination (Hard Skills)  
• Budget Administration (Hard Skills)  
• Expenditure Authorization (Hard Skills)  
• Record Keeping (Hard Skills)  
• Stakeholder Consultation (Soft Skills)  

Job Summary: 

• Ensures that all residents receive appropriate and individualized resident-centred care for physical, mental and emotional well-being and encourages and supports maximum independence through the activities of interdisciplinary health teams to enhance quality of life.
• Monitors and evaluates the delivery of various paramedical services to ensure quality of service delivery to meet resident needs and resident safety. 
• Identifies, develops, and implements other resident specific services to meet resident needs based on best practices for complex medical conditions.
• Participates in the development and implementation of the person-centred, emotion-based care model.
• Identify needs for protocols and policies to address resident needs, professional responsibilities, and legislative requirements. 
• Ensure Nursing policies and procedures are implemented to meet best practice guidelines and are evidence informed. 
• Review and approve nursing policies, procedures, and protocols at least every three years or when changes to evidence or professional accountabilities and/or legislative requirements.
• Directs regulated nursing staff, PSWs, and other staff (e.g. inventory clerk, etc.) in the recruitment, training, performance, evaluation, discipline, termination, scheduling and ongoing supervision, leadership, coaching and mentoring. 
• Plan, organize, direct and supervise the activities of the Nursing Department to provide quality resident care.
• Interpret nursing philosophy and establish and implement goals and objectives, policies and procedures in compliance with regulatory requirements.

Skills on Resume: 

• Service Quality Monitoring (Hard Skills)  
• Program Development (Hard Skills)  
• Model Implementation (Hard Skills)  
• Policy Development (Hard Skills)  
• Policy Enforcement (Hard Skills)  
• Staff Management (Hard Skills)  
• Department Supervision (Hard Skills)  
• Regulatory Compliance (Hard Skills)  

Job Summary: 

• Is responsible for assisting and ensuring that documentation is done for resident care conferences
• Directs and supervises the development of nursing care plans for each resident to meet physical, social, and emotional needs
• Participate in RAI meetings of the nursing care plan which is conducted by the RAI Coordinator Organizes and assists as needed with Eye Clinic, Foot Care Clinic and Hearing Aid Clinics
• Maintains and upholds a spirit of cooperation with other departments and Supervisors to ensure resident needs are met 
• Maintains contact with residents to ensure adequacy of care and is available to families for consultation
• Actively participates in planning and carrying out corporate events and activities (Staff Appreciation, Memorial Service, and Resident Banquets)
• Ensures the proper maintenance of accurate confidential records and reports
• Delegates and monitors accurate documentation of resident care and behaviors
• Monitors and controls, requisitioning and reallocation of drugs and narcotics as required in accordance with Ministry regulations, as well as keeping necessary records. 
• Assists with the interpretation and implementation of policies and established standards as set out by relevant and pertinent legislative bodies (CNO, MOHLTC, Health and Safety Act etc.)
• Participates in and maintains knowledge of Labour and Union Relations

Skills on Resume: 

• RAI Coordination (Hard Skills)  
• Interdepartmental Cooperation (Soft Skills)  
• Family Consultation (Soft Skills)  
• Event Planning (Soft Skills)  
• Record Keeping (Hard Skills)  
• Documentation Oversight (Hard Skills)  
• Regulatory Compliance (Hard Skills)  
• Labor Relations Knowledge (Hard Skills)  

Job Summary: 

• Assists with the coordination of student placements
• Liaise with the Chaplain regarding seriously ill residents
• Ensures preparation of resident’s records after death for Coroner’s online submission and filing in the resident’s medical records
• Consults with the Senior Administrator prior to release of a bed Liaise with CCAC for bed matches and admissions
• Liaises with the Dietary Department as needed regarding the correct diet for each resident and the appropriate adaptive dishes, table changes etc.
• Liaises with the Therapeutic Recreation Supervisor for resident therapy and activation concerns
• Liaises with Environmental Services for scheduling and concerns related to housekeeping and laundry Ensures that adequate standards of cleanliness are maintained
• Liaises with Supportive Housing for emergency responses
• Assists in admission of new residents and families to aid in orientation into the facility
• Liaises and consults with families/residents and professionals in relation to resident care needs and department activities
• Schedules (with Ward Clerk) and participates in Resident/Family Conferences Supervise and manage staff work schedules in an equitable and timely manner

Skills on Resume: 

• Student Placement Coordination (Hard Skills)  
• Interdepartmental Liaison (Soft Skills)  
• Record Management (Hard Skills)  
• Admissions Management (Hard Skills)  
• Dietary Consultation (Hard Skills)  
• Therapy Coordination (Hard Skills)  
• Standards Enforcement (Hard Skills)  
• Family and Resident Consultation (Soft Skills)  

Job Summary: 

• Overseeing the quality of care provided to the residents by staff to ensure the organization is providing kind compassionate care to every person, every time.
• Coordinates nursing service with other departments within the facility.
• Promotes initiative, solves problems, and interprets policies.
• Establishes goals and objectives for the nursing department and accomplishes them.
• Appropriately delegates to staff and acts as a mentor for developing staff potential.
• Prepares and administers the budget for the nursing department.
• Establishes department services in accordance with existing Federal/State guidelines and regulations and established nursing department policies and procedures.
• Report to the Executive Director 
• Ensure that Resident Care Services, including annual goals and objectives for the Nursing Department, align with the organization’s vision, mission, and values 
• Plan, coordinate, direct and monitor the effectiveness of all operational activities within the nursing department 
• Promote a resident-centered care approach that engages residents, families, and team members to deliver care that meets individual resident needs 
• Model and foster an environment of positive customer service in all aspects of care 

Skills on Resume: 

• Quality Assurance (Hard Skills)  
• Department Coordination (Hard Skills)  
• Problem Solving (Soft Skills)  
• Goal Setting (Hard Skills)  
• Staff Mentorship (Soft Skills)  
• Budget Management (Hard Skills)  
• Regulatory Compliance (Hard Skills)  
• Resident-Centered Care (Soft Skills)