DIRECTOR OF HOTEL OPERATIONS RESUME EXAMPLE
Published: Nov 27, 2024 - The Director of Hotel Operations implements and oversees new policies and procedures to maximize business yield while ensuring the highest levels of customer satisfaction. This role involves setting hotel occupancy and pricing strategies, establishing financial and departmental plans, and collaborating across departments to achieve organizational goals. Additionally, the Director works closely with corporate staff to align property operations with corporate initiatives and continuously strives to enhance guest satisfaction and revenue.
Tips for Director of Hotel Operations Skills and Responsibilities on a Resume
1. Director of Hotel Operations, Seabreeze Resort, Oceanview, FL
Job Summary:
- Setting the strategic direction for the Regional Operations to ensure their targets or met or exceeded
- Building the solution-focused and owner-centric culture i.e. (developing and strengthening relationships with the wide range of existing Owners
- Developing a high-performing team of operational consultants
- Supporting the wider UK&I strategic agenda incl. new deals and exits as part of the UK Leadership Team
- Working with key centers of excellence (ECO, Ops Support, Brand) to develop appropriate strategies to deliver best-in-class guest experience (e.g. Heartbeat, Quality Audit)
- Providing operational direction to Franchise off-property teams through target setting, portfolio reviews and other forums (e.g. Owners Association)
- Take the lead across all aspects of the hotels by reviewing how departments work together
- Make key decisions that will affect the hotel’s direction
- Build a positive and productive culture in the workplace
Skills on Resume:
- Strategic Leadership (Soft Skills)
- Relationship Management (Soft Skills)
- Team Development (Soft Skills)
- Cross-functional Collaboration (Soft Skills)
- Operational Planning (Hard Skills)
- Decision-Making (Soft Skills)
- Cultural Leadership (Soft Skills)
- Guest Experience Management (Hard Skills)
2. Director of Hotel Operations, Summit Peak Hospitality, Aspen, CO
Job Summary:
- Ensure property compliance with corporate management company standards, procedures, and protocols.
- Work with multiple brands to ensure compliance with all standards.
- Exemplify and expect award-winning service to all guests & team members.
- Manage varying skill set levels of managers.
- Prepare annual operating budgets.
- Operate hotels within budget guidelines.
- Oversee property-level accounting procedures.
- Assist in training of all employees at properties.
- Interact with individual owners and asset managers.
- Inspect properties on an ongoing basis checking for: cleanliness, work order programs, and capital investment.
- Create effective action plans with the property General Manager and follow through of those plans.
- Troubleshoot challenges and hire management staff.
Skills on Resume:
- Compliance Management (Hard Skills)
- Service Excellence (Soft Skills)
- Team Leadership (Soft Skills)
- Budgeting (Hard Skills)
- Accounting Oversight (Hard Skills)
- Employee Training (Soft Skills)
- Stakeholder Interaction (Soft Skills)
- Property Inspections (Hard Skills)
3. Director of Hotel Operations, Crestwood Inn, Lexington, KY
Job Summary:
- Implements and follows through with new policies and procedures creating business yield for the hotel.
- Plans and reviews all details of the hotel.
- Determines hotel occupancy and pricing strategies to achieve the highest level of customer satisfaction.
- Makes sure the hotel is operating at maximum efficiency and customer satisfaction.
- Establishes hotel financial plans including departmental operating plans and capital plans
- Establishing strategies to achieve financial goals, participating in marketing decisions regarding the hotel and implementing those strategies.
- Works with multiple departments and properties sharing a common goal to gain customers and ensure their loyalty to the company.
- Develop strategies to improve the hotel guests’ satisfaction to produce revenue.
- Communicate with corporate staff to ensure support for property and corporate procedures and initiatives.
Skills on Resume:
- Policy Implementation (Hard Skills)
- Planning and Review (Hard Skills)
- Pricing Strategy (Hard Skills)
- Operational Efficiency (Hard Skills)
- Financial Planning (Hard Skills)
- Marketing Strategy (Hard Skills)
- Cross-Department Collaboration (Soft Skills)
- Guest Satisfaction Strategy (Soft Skills)