Job Summary: 

• Develop and maintain proactive relationships with key customers and ensure insights are used to help craft future product and customer service strategy
• Lead customer escalations to ensure that lessons are learned and actions taken to avoid repeat occurrences.
• Drive continuous improvements in the customer service experience by focusing on customer insight to drive excellence across the global operation
• Drive revenue retention and increase likelihood to recommendations, by taking strong accountability for maintaining service relationships with customers, particularly during competitive displacements and supporting new business opportunities.
• Define and implement a talent development strategy that enables the team to continuously improve customer experience.
• Ensure financial targets are led and achieved across the function
• Lead the Services Team to deliver top quality services 
• Monitor effectiveness and efficiency of services and enterprise performance
• Lead the Services Team through Mergers and Acquisition processes
• Plan and execute effective integration across Services
• Carrying out analysis and report on the implications across Services of upcoming and ongoing mergers and acquisitions

Skills on Resume: 

• Customer Relationship Management (Soft Skills)
• Escalation Management (Hard Skills)
• Continuous Improvement (Hard Skills)
• Revenue Retention (Hard Skills)
• Talent Development (Soft Skills)
• Financial Target Achievement (Hard Skills)
• Team Leadership (Soft Skills)
• Mergers and Acquisitions Integration (Hard Skills)

Job Summary: 

• Establishing strategies and developing operational plans to meet expected outcomes. 
• Developing financial goals that align with projected revenue, expenses, and service and growth strategies. Implementing effective plans to achieve strategies and outcomes for In-Home Services.
• Creating and sustaining differentiation through quality, innovation, or client experience to drive high levels of client satisfaction and overall market position.
• Ensuring program growth by collaborating with the sales team on marketing and community/physician awareness strategies. 
• Developing and maintaining relationships with referral sources to support business growth and build visibility for In-Home Services.
• Overseeing the day-to-day operations of the In-Home Services department in collaboration with the team leaders. 
• Ensuring processes and systems are in compliance with regulatory and quality requirements and exceed client/family expectations.
• Collaborating with other WesleyLife At Home service lines and Communities for Healthy Living (CHLs) to identify clients for services and provide education to team members and clients/families. 
• Ensuring processes allow smooth hand-offs between service lines and CHLs to provide consistent care for clients and family members/caregivers.
• Actively engaging in community functions and taking an active role in integrating WesleyLife services into communities. 
• Maintaining professional relationships with peers, organizations, other service providers, and team members and encouraging support of WesleyLife. 
• Serving as a resource person in the community and for individuals and small and large groups on issues relating to In-Home Services.

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Financial Goal Setting (Hard Skills)
• Client Experience Innovation (Soft Skills)
• Marketing Collaboration (Soft Skills)
• Relationship Building (Soft Skills)
• Operational Oversight (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)

Job Summary: 

• Assume responsibility for all management of hospital services at the CSI, including all interdisciplinary teams with specific mandates and objectives for all of the following services: medical records, pharmacy, radiology, medical laboratory, dentistry, medical clinics, maternity and the SIPPE program.
• Assume responsibility for the planning, organization, development and coordination of all aspects of the activities of the multidisciplinary services of the management of hospital services.
• Assume direct financial responsibility for the financial, material and human resource management resources for all the hospital services indicated above.
• Ensure the constant quality and quantity of human resources, by coordinating recruitment, attraction, retention and education measures, necessary to ensure quality care for all service users, in all its activity area.
• Ensure that a culture of continuous quality improvement is developed and remains in all administrative units under the control of the hospital services management.
• Promote and ensure the training, monitoring and continuity of teams in the continuous improvement of quality for each service under the control of the DSH.
• Assume strong transformational leadership that promotes a culture of teamwork, in which special considerations are present to promote Inuit culture and the culture of the CSI institution.
• Ensure that the multifunctional teams under the direct control of the DHS are strong and effective health care teams, well established, coordinated, evaluated and maintained.
• Ensure that the culture of interdisciplinary communication is created, encouraged and promoted within all services under the control of the DSH. 
• Ensure that this culture of interdisciplinary communication is established, maintained and encouraged between all elements of his own teams and other teams of the institution.
• Define a philosophy to lead its teams, within the framework of the mission and the organizational values established at the Inuulitsivik Health Centre.
• Plan and establish the priorities of his management, taking into account all the teams under his authority and in the context of the priority orientations identified by his immediate superior and the establishment.
• Guarantee a coordinated, interdisciplinary, and inter-management vision regarding the development, objectives and follow-up of all teams in the direction of hospital services, which are synchronized with those established for the entire institution.
• Carry out any other tasks deemed relevant in accordance with the directive of the Deputy Director General or the Director General of the establishment.
• Reporting to the body that requires a periodic report or development report.

Skills on Resume: 

• Hospital Service Management (Hard Skills)
• Activity Coordination (Hard Skills)
• Resource Management (Hard Skills)
• Recruitment and Retention (Soft Skills)
• Quality Improvement (Hard Skills)
• Team Training (Hard Skills)
• Transformational Leadership (Soft Skills)
• Interdisciplinary Communication (Soft Skills)

Job Summary: 

• Develop a structure within management that represents levels of responsibility, lines of reporting and communication, enabling control, coordination, fostering professional growth that reflects the values and guidance provided by the Deputy Managing Director and Managing Director of the establishment.
• Clearly indicate the delegation of authority and define the job descriptions of the personnel under his authority.
• Establish and maintain a culture of open communication and professional exchanges by having meetings on a regular basis, in collaboration with the team leaders of the services under the DSH. 
• Ensure the development, monitoring and maintenance of the updating of relevant policies and procedures in all departments within its management. 
• In collaboration with the Director of Nursing and the Director of Professional Services, develop the programming and philosophy concerning care and services to users, which reflect the values of the establishment and those of the various professional orders involved in the provision of services . 
• Research with the Human Resources Manager to establish training programs relevant to the academic and professional development of the local employees mentioned, who do not readily present the academic requirements for certain jobs.
• In collaboration with the institution's complaints commissioner, ensure that all complaints are dealt with in a timely manner. 
• Ensure that employees under the DSH have access to quality professional training, taking into account budgetary restrictions. Prioritization of professional training and development should be done based on the institution's annual plan, which sets the direction and vision in all directions.
• In collaboration with the Director of Human Resources and his team, ensure that recruitment, retention and staff needs are established and obtained. 
• Staff performance reviews must be completed annually
• Ensure the management of human resources of all teams with its management. 
• Ensure the annual budget process, produce year-end reports and annual objectives, according to the guidelines of the establishment and those of the general management of the institution. 
• Ensure a culture of positive communication between himself and all members of management. 
• In collaboration with the director of administrative services of the establishment, ensure that periodic financial reports (RPF) are validated, and that positive or negative deviations include appropriate action plans that are based on the reality of the front line to the process budget.
• Assume a key role in the committees that are deemed necessary to operate the various departments of management, as well as in the committees for which he is designated as an active member, in accordance with the directive of the Deputy Director General or the Director General of the establishment.

Skills on Resume: 

• Organizational Development (Hard Skills)
• Delegation Management (Hard Skills)
• Communication Facilitation (Soft Skills)
• Policy Management (Hard Skills)
• Service Programming (Hard Skills)
• Training Development (Hard Skills)
• Complaint Handling (Soft Skills)
• HR Management (Soft Skills)

Job Summary: 

• Providing direct supervision to all program team members including conducting weekly supervision meetings and providing (or otherwise obtaining) training and development programs to enhance team skills.
• Providing crisis intervention and other direct services and holding a small case load
• Coordinating community education and outreach so that the FJC is truly part of the community and liaising with other FJC partners.
• Ensuring program compliance with all agency, funder, and government requirements, operation within approved budget limits and submission of required reports on a timely basis.
• Own a rotating set of strategic initiatives related to the Services business, taking open-ended desired outcomes and developing/executing an approach
• Conducting research/analysis, and synthesizing information into thoughtful recommendations 
• Develop high-quality presentations / documents / analyses that communicate recommendations 
• Socialize and work with field and operations team to implement initiatives, including acquisition integration strategy/planning, organizational and operating model strategy, global delivery model strategy and planning, new market analysis
• Develop departmental goals and objectives consistent with medical, administrative, legal and ethical requirements of the health care delivery system.
• Direct clinical activities, including patient assessment, care plan development, service level determination, patient visits, and complaint management.
• Plan, organize and direct all activities related to staffing, including hiring, orienting, evaluating and continuing education initiatives.
• Prepare and monitor budget(s) and ensure that assigned nursing area operates within allocated funds.
• Coordinate and direct internal and externally-driven audits.

Skills on Resume: 

• Supervisory Management (Soft Skills)
• Crisis Intervention (Hard Skills)
• Community Outreach (Soft Skills)
• Program Compliance (Hard Skills)
• Strategic Planning (Hard Skills)
• Research and Analysis (Hard Skills)
• Presentation Development (Hard Skills)
• Staff Management and Development (Soft Skills)

Job Summary: 

• Drives the communication, provides the oversight and management of field service, technical support, and customer care teams.
• Leads all service training and support programming to ensure the proper execution of the service activity plan and to consistently provide exceptional customer service.
• Ensures management of workflow for the Service Department to ensure proper and timely troubleshooting and response to inbound service requests.
• Works closely with customers and staff to perform a proper needs analysis to provide strategic technical direction as well as recommendations for new products.
• Supports Continuous Improvement efforts toward service, system capabilities, product quality, and design.
• Collaborates across multiple departments to document and continually improve service work processes.
• Provides consistent and accurate reports and forecasts relative to the execution of the service activity plan within the established service level agreements.
• Works with leadership on new product development creates service and training plans for new products.
• Works closely with the Regulatory and Safety teams to ensure that field service work processes are executed safely and in compliance with applicable code.
• Manage car lease and mobile phone programs for field staff.
• Identify current and future needs, then prepare the systems, procedures, processes and communication to meet those needs

Skills on Resume: 

• Communication Management (Soft Skills)
• Team Leadership (Soft Skills)
• Workflow Management (Hard Skills)
• Needs Analysis (Hard Skills)
• Continuous Improvement (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Reporting and Forecasting (Hard Skills)
• Compliance and Safety Management (Hard Skills)

Job Summary: 

• Develops, builds & executes comprehensive service offer & delivery strategy while implementing customer asset, customer satisfaction & entitlements tracking processes that integrate to, & support the company's associated commercial sales efforts.
• Creates service offers, costing, pricing & profitability plans, along with supporting offer marketing materials & collateral.
• Defines & obtains the resources to fulfill service delivery effectively & efficiently, while meeting or exceeding profitability goals.
• Coordinates with Order Management, PMO, Logistics, Contractors & Service organization throughout customer project/s, managing resource utilization & quality of work output while balancing resource demands & business flow.
• Manages service operations team schedules & coordinates scheduled & non-scheduled service call-outs.
• Provides the processes, tools & training to deliver high-quality services on time, to plan & on budget.
• Defines & implements policies, procedures & training to safeguard service & customer personnel on project construction sites & in general.
• Establishes business reporting & KPIs. 
• Provides business unit updates on a consistent basis to stakeholders, with adjustments & progress reported.
• Measures customer satisfaction to identify areas for constant improvement.
• Acts in a manner consistent with Bitfury's core values and according to Bitfury's Code of Business Conduct and Ethical Behavior.

Skills on Resume: 

• Strategy Development (Hard Skills)
• Costing and Pricing (Hard Skills)
• Resource Management (Hard Skills)
• Project Coordination (Hard Skills)
• Operations Management (Hard Skills)
• Training and Development (Hard Skills)
• Policy Implementation (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Prepare operating budget, goals, and objectives for each department and monitoring the departments' performance
• Direct the hiring and training of managers and employees for the service and parts departments
• Work with department managers to improve profitability and efficiency
• Create and maintain a positive relationship with customers, ensuring that department staff is helpful, as well as making
• customer satisfaction is a priority to ensure referral and repeat business
• Work directly with manufacturers and warranty clerks to administer warranty claims, as well as understanding and apply warranty guidelines
• Create dealership service and pricing policies
• Ensure that service repairs are performed efficiently and correctly by conducting spot checks on jobs
• Maintain a safe work environment
• Lead the technical support team to meet/exceed performance indicators
• Monitor effectiveness and efficiency of service standards
• Lead the team that coordinates development and testing for new or upgraded services and systems as well as the roll-out of training to build technical skills

Skills on Resume: 

• Budget Management (Hard Skills)
• Training Development (Hard Skills)
• Operational Improvement (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Warranty Administration (Hard Skills)
• Policy Development (Hard Skills)
• Quality Control (Hard Skills)
• Leadership and Team Coordination (Soft Skills)

Job Summary: 

• Analyze collected data to communicate to key stakeholders at corporate, division, and business unit levels 
• Provide guidance on product and process improvements either recommended through customer interaction or driven by product failures.
• Create, implement, staff, and manage an effective call center & scheduling/planning function 
• Effectively address all customer Service and Technical needs associated with the sale of new equipment and continuing education.
• Create, implement, staff, and manage an industry-leading training and accreditation facility for the advancement of CIPP and its technologies
• Manage, staff, train, and schedule a team of skilled CIPP craftsmen through a skills matrix to maximize (and report on) customer perception/satisfaction
• Influence and drive a culture of accountability and execution utilizing “5I’s” core values
• Identify, lead, and develop talent to maximize individual, team, and organizational effectiveness
• Support business unit management teams in maintaining compliance with Health, Safety, and Environmental policies and regulations.
• Maintain a deep knowledge of the markets and industries of the company

Skills on Resume: 

• Data Analysis (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Process Improvement (Hard Skills)
• Call Center Management (Hard Skills)
• Training Program Development (Hard Skills)
• Team Leadership (Soft Skills)
• Cultural Influence (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Develop and execute the global service growth strategy for Core Histology business
• Lead the Core Histology business unit’s Service team installed base support, critical issues, service documentation and training, and service engineering.
• Lead the global Core Histology Service portfolio and offerings in alignment with the Sales Units’ SU organization's growth commitments and customer expectations.
• Lead global Installed Base support and escalations team
• Lead global deployment of field actions with Sales Units
• Drive global service spare parts processes & improvements
• Drive service productivity programs for installation and warranty
• Drive Product service documentation & user guides development, implementation & deployment
• Drive Service training logistics & processes
• Design, integrate, implement & deploy service requirements and features/capabilities for NPI & product improvements programs
• Define and lead the global Core Histology EOSL & EOPL process & deployment.
• Increase the customer satisfaction and net promoter scores. 
• Reduce complaint rates for the portfolio of CH products in close collaboration with Product Management, Quality, R&D teams, and Sales Unit service
• Ensure effective execution of Service efficiency programs.

Skills on Resume: 

• Global Strategy Development (Hard Skills)
• Team Leadership (Soft Skills)
• Service Portfolio Management (Hard Skills)
• Process Improvement (Hard Skills)
• Product Documentation (Hard Skills)
• Training Development (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Customer Satisfaction Enhancement (Soft Skills)

Job Summary: 

• Responsible for the development, monitoring and reporting functions of the ECEAP contract/subcontract and state initiatives.
• Provide leadership and oversight of ongoing monitoring systems to ensure compliance, to meet contract obligations, and determine areas for training and technical assistance in ECEAP, coordinate work to establish collaboration efforts with HS, Early Head Start (EHS), and community partners.
• Responsible for the management, implementation, and timely submission of the annual self- assessment, including the analysis and reporting of data collected, to DCYF.
• Supervise and coordinate the work of the ECEAP Manager (train, schedule, evaluate, discipline and respond to grievances). 
• Adhere to classified contracts and all district rules and regulations ensuring efficient operations. 
• Supervise classified, part-time hourly and project employees 
• Provide leadership and guidance to ECEAP Component Specialists on working with subcontractors.
• Responsible for ensuring assigned staff adhere to acceptable behavior and performance standards. 
• Responsible for developing methods for conducting internal program monitoring and reporting. 
• Work in coordination with DCYF in the usage of the electronic information systems to report program status, trends, and findings. 
• Ensure current monitoring and evaluation of programs and services are maintained.
• Work in collaboration with the subcontracted agencies Directors to ensure performance standards and fiscal requirements are met, and operations are maintained.
• Collaborate with community agencies and organizations when planning for ECEAP expansion.

Skills on Resume: 

• Contract Management (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Team Supervision (Soft Skills)
• Collaboration with Partners (Soft Skills)
• Behavior and Performance Management (Soft Skills)
• Program Evaluation (Hard Skills)
• Electronic Systems Management (Hard Skills)

Job Summary: 

• Responsible for the oversite of Washington State Association of Head Start and ECEAP (WSA) functions and activities.
• Responsible for the development of the ECEAP programs annual training plan in collaboration with the Component Specialists collaborate with the HS/EHS Director of Quality Assurance & Training to provide coordinated training needs. 
• Oversee staff qualifications to meet mandated skills and knowledge.
• Provide administrative oversight for expenditures of program funds to subcontractors and component budgets ensuring compliance with fiscal requirements, contract requirements, and program goals, authorize budget expenditures, when appropriate. 
• Coordinate work with CCS Business Office.
• Serve as a member of the programs senior management team contributing administrative oversight, authority and responsibility for administrative support for ECEAP services, state initiatives, and component strategies. 
• Advise and report to the District Director and senior management team regarding long range planning and program trends for ECEAP services, consult with DCYF on a regular basis regarding program status.
• Serve on state and local advisory boards, committees, and task force groups representing the agency as appropriate. 
• Attend parent Policy Council meetings and report to them, may provide guidance to the parent Policy Council Executive Committee.
• Model professional decorum and mutual respect in all personal interactions.
• Complies with district policy, procedures and directives, state and federal regulations, orders and statute and collective bargaining agreements.
• Support and advance the CCS strategic plan, and perform other duties 

Skills on Resume: 

• Program Oversight (Hard Skills)
• Training Plan Development (Hard Skills)
• Staff Qualifications Management (Hard Skills)
• Budget Compliance (Hard Skills)
• Collaboration with Business Office (Soft Skills)
• Strategic Planning (Hard Skills)
• Advisory Participation (Soft Skills)
• Stakeholder Reporting (Soft Skills)

Job Summary: 

• Assess, maintain, and improve customer satisfaction, monitor customer feedback and take remedial action
• Work proactively with customers to understand  business needs and products & services that may help address those business needs.
• Coordinate and oversee implementation, service delivery and support, work collaboratively across teams to provide best practices, recommendations, and service improvements.
• Work alongside Service Delivery Management team to provide updates to customer for major incident resolution (e.g. outages), and support problem analysis to prevent recurrence.
• Analyze trends with implementation and service to identify opportunities for improvement.
• Conduct operations-level reviews with internal teams (projects, remote, and field services) to review performance on a regular basis.
• Preparing for and conducting periodic operations-level reviews with customers for performance and planning.
• Monitor compliance with SLAs and manage service delivery teams to meet contract obligations.
• Coordinates and arranges training and relevant certifications for Day 1 and Day 2 Public Safety resources within the Services organization.
• Responsible to develop and disseminate a reporting and communications platform.
• Prepare written and oral feedback, presentation materials, critiques, systems documentation, process descriptions, evaluations, data summaries and analysis.
• Participate in audits and exams and provide required information, requested materials and responses timely.
• Use statistical analysis or simulations to analyze information and develop practical solutions to business problems.
• Advise managers and other decision makers on the impacts of various courses of action to take in order to address a problem.

Skills on Resume: 

• Customer Satisfaction Management (Soft Skills)
• Customer Needs Assessment (Soft Skills)
• Service Delivery Coordination (Hard Skills)
• Incident Resolution Support (Hard Skills)
• Trend Analysis (Hard Skills)
• Performance Reviews (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Training Coordination (Soft Skills)

Job Summary: 

• Challenges and opportunities for improvement to the customer journey of an order, driving continuous improvement for all customer touchpoints, ensuring are commensurate with Arteriors’ high brand standards
• Conducts research to develop a deep understanding of current state customer experiences, both internally and externally
• Ensures the voice of the customer is heard and leveraged into cross-departmental improvement efforts influencing stakeholders at all levels and across multiple functions (including sales, finance, logistics, and IT management team members)
• Leverage client journey mapping, client satisfaction surveys, client support personnel embedded email surveys, departmental KPIs, and direct client feedback solicitation to drive client-centric design thinking
• As a key member of the management team, support monthly/quarterly/yearly department goals, along with being an active participant in Arteriors’ annual Roadmap strategy execution framework
• Evolve training and knowledge acquisition of team members through active call coaching, luxury goods customer communication best practice creation and rollout, and facilitating product knowledge training on a complex 1,500 SKU product assortment
• Cultivates a high-performance, engaged, customer experience-driven team through stretch assignments, thoughtful and personalized recognition, and progressing staff along  Mastery Ladders
• Be a major player in shaping and refining Arteriors’ overall Customer Experience strategy, including website functionality, product packaging, stock level information dispersal, international support synergies, etc. 
• Develops and implements annual plan, with a focus on capacity requirements, technology enablement, and forward-thinking initiatives that maintain customer experience differentiation.

Skills on Resume: 

• Journey Analysis (Hard Skills)
• Research Insights (Hard Skills)
• Stakeholder Influence (Soft Skills)
• Design Thinking (Hard Skills)
• Strategic Goals (Hard Skills)
• Team Training (Soft Skills)
• Team Engagement (Soft Skills)
• Experience Strategy (Hard Skills)