• Come up with strategies to ensure continuous improvement across the Services Team
• Analyse performance and identify key opportunities to improve with a focus on utilization
• Work with project managers to identify current and future needs and come up with and implement strategies to meet those needs
• Constantly reviewing costs to operate and assessing areas of improvement
• Develop and maintaining report dashboards that reflect the progress of the business, used by all key executives and investors
• Carry out analysis and prepare reports for the COO & the board
• Take responsibility for all services data
• Design and implement global strategy across the Services Team
• Coordinate strategic action plans and maintain updates
• Work closely with various managers to develop best practice ways of working, including the use of automation
• Create and maintain Critical Project Governance reports
• Manage the long-term strategic product road map, involves sales, marketing, implementations, clients, prospects, and partners

Skills: Continuous Improvement Strategy, Performance Analysis, Resource Planning, Cost Optimization, Dashboard Development, Data Management, Global Strategy Design, Project Governance Reporting

• Country-level portfolio P&L management
• People Manager with responsibility for recruitment, supervision, mentoring, coaching, appraisal, induction, development and performance management of professional services team
• Monitor and report on project status, profitability, billing, resource prioritization, risks and issues, quality and customer satisfaction for portfolio of projects.
• Work on opportunities with Sales leaders to position company solutions in collaboration with technical experts and industry/domain experts.
• Discover and uncover requirements from customers/prospects and tailor proposition and solution to meet those requirements.
• Develops estimations working with a broader team of technical consultants, project managers, architects and specialists. 
• Make business calls using reasonable assumptions.
• Develop proposals, SOWs and RFP responses with appropriate value propositions.
• Contract pricing and negotiation
• Work with other partners to integrate solutions as a prime bidder. Maintain relationships with a network of strategic partners.
• Work together with the Sales team to qualify Sales opportunities in terms of customer technical requirement, building a competitive approach in the delivery, make business calls for the Professional Services Division in order to win Software and Services business
• Collaborates with Sales leaders in order to pursue relationships and opportunities in parallel to widen the bandwidth of sales activity, build trust with all customer contacts, and promote and maintain the integrity of the company/client relationship.

Skills: P&L Management, Team Leadership, Project Monitoring, Sales Collaboration, Requirement Discovery, Proposal Development, Contract Negotiation, Strategic Partner Management

• Overseeing daily operations and activities of engineers and the project manager.
• Ensures that all project delivery methodologies, project management processes/principles and project management tools are utilized to achieve project goals.
• Proactively partners with key customers to develop and execute capital projects that support business objectives.
• Provide engineering and technical support for projects, guidance, direction and advice to project managers with respect to actions or decisions related to changes in project scope, schedule, and cost, support in presenting proposals to potential clients and negotiate terms, feedback and guidance to project managers and engineers on professional development and performance.
• Delivers successful projects while effectively balancing scope, cost and schedule.
• Manages the project controls function in support of projects at multiple site locations.
• Analyzes and reviews the project funnel forecast and other planning tools used to assess resource requirements and help in allocating project manager staffing assignments.
• Develops a strategy for competency to business needs.
• Conduct internal reviews to determine program staffing to ensure technical skills are paired with technical needs.

Skills: Operations Management, Project Management, Customer Collaboration, Technical Support, Cost-Schedule Balancing, Project Controls Management, Resource Planning, Competency Strategy Development

• Implementing customer-facing technical programs, from presales to professional services while taking ownership of technical issues
• An absolute source of technical truth for customers
• Act as an extension of support, product, engineering, and QC teams
• Develops and maintains relationships with client stakeholders
• Together with the Customer Success and Account Executive, directly responsible for client success and revenue growth
• Interact with customer and partner developers remotely and in-person
• Present and improve technical pre-sales and post-sales materials
• Work with sales and business development to explain the product, identify solution architectures, train partner and customer developers and support the product
• Ensure workflow from one department or group to the next is seamless
• Work with support to resolve client issues
• Create and continually upgrade product demonstrations to show compelling value, adapted to specific industry use cases
• Act as additional quality assurance on new releases, executing regression testing in advance of customer experiences
• Provide consistent feedback to Product Management and Engineering team on market use cases
• Leverage and contribute to best practices across the team in the use of tools, techniques, and materials
• Handles special assignments, investigations and confidential reports appropriately
• Works with minimal supervision and proactively escalates issues when unable to resolve on own
• Supervises, schedules, and trains staff in the technical program to ensure effective and efficient delivery of service to customers/facilities.
• Manages the maintenance and repair of dialysis and water treatment equipment.

Skills: Technical Program Implementation, Customer Relationship Management, Cross-Functional Collaboration, Client Success Ownership, Developer Interaction, Pre-Sales and Post-Sales Support, Product Demonstration Development, Quality Assurance

• Ensure delivery of technical services to drive customer success, retention and satisfaction
• Develop and implement a strategic support strategy and roadmap in alignment and global objectives
• Achieve support efficiency through process optimization, implementation of a standardized toolset and support quality management 
• Manages customer support events and reseller support events
• Systematically address discrepancies flagged to ensure customer satisfaction 
• Ensure high customer satisfaction and value realization 
• Assist in developing and implementing the development strategy in alignment and global objectives 
• Leading the development in two main functions: custom development and module and resalable integrations
• Managing team priorities to ensure efficiency through process optimization, implementation, upgrades, maintenance, and technical training
• Ensure that the required development is performed at a high standard and ensuring continuous communications with the relevant stakeholders
• Comply with the development methodology to perform unit testing and document any change made 
• Head the installation process by ensuring that the equipment, software, hardware, or any other program 
• Lead a team of support and technical analysts 
• Organizes field data conducting meaningful analysis, and making appropriate recommendations for change and improvements to senior management.
• Coordinates Technical Services activities as necessary to obtain state licenses and federal certifications.
• Review/approve payroll for subordinate employees, and implement and support HR policies and procedures.
• Plans to ensure the proper and effective use of company resources, i.e. specific budget accounts and cost control, technical support labor hours, asset control, safety and risk reduction, vendor relations and best support methodologies.

Skills: Customer Success Management, Strategic Support Planning, Process Optimization, Event Management, Quality Assurance, Development Leadership, Stakeholder Communication, Team Leadership

• Previous supervisory experience overseeing front line staff in a library.
• Demonstrated experience working in and fostering a diverse and inclusive environment, or a commitment to do so
• Commitment to and experience in evaluating and assessing programs, services, or patrons needs.
• Demonstrated understanding of the evolving nature of higher education and of the patrons in a research university library.
• Excellent written, verbal and interpersonal communication skills.
• Experience supervising multiple service points in an organization.
• History of collaborative leadership with proven ability to work effectively with multiple stakeholders to build consensus.
• Demonstrated interest in developing new service models and/or transforming existing services in an academic library.
• Experience providing reference or research assistance in an academic library.
• Experience providing front-line service in a service industry or organization.

Qualifications: BA in Engineering Management with 8 years of Experience

• Experience in property management, building maintenance, tenant organizing and/or tenant association management
• Experience in staff supervision and personnel management including professional development
• Strong quantitative analysis skills and familiarity with real estate financial management practices
• Demonstrated capacity for organization, effective time-management, and precision in a fast-paced and demanding environment
• Demonstrated ability to build a cohesive, knowledgeable, and skilled team and the ability to lead teams through change
• Must possess excellent professional writing and oral communication skills
• Must be proficient in MS Excel, MS Word, and MS Outlook
• Comprehensive knowledge of federal, state, and local regulatory standards
• Prior leadership accomplishments as well as demonstrated achievements in clinical management and staff development 

Qualifications: BA in Customer Service Management with 6 years of Experience

• Experience in system integration or enterprise software professional services serving Global 2000 customers.
• Experience managing complex projects, clients, partners, and organizations.
• Business acumen and financial (PandL) skills/metrics driven.
• Strong project management skills with the ability to multitask and meet tight deadlines in a fast-paced environment.
• Strong knowledge of cybersecurity, cloud and identity and access management with a track record of success.
• Proven experience managing remote resources and large global teams.
• Proven track record of establishing strong, executive level customer relationships.
• Ability to communicate with customers at all levels of management and deliver informative, well-organized presentations.
• Strategic and analytical thinker with a strong drive towards execution and delivering results.
• Experience in a management role delivering technical services, such as research, strategic communications, counselling or consulting, preferably in an international sector
• Experience and demonstrated ability to use common tools (e.g. Excel, PowerPoint) to produce reports, identify trends, and analysis data and team performance.

Qualifications: BA in Operations Management with 10 years of Experience

• Familiarity with the technologies currently deployed at assigned customer sites.
• Process-oriented individual toward development and execution.
• Proven leader with a history of exceeding targets.
• Track record of accomplishments related to delivering exceptional service experience to customers and internal stakeholders.
• Well-developed business acumen and technical aptitude in order to effectively guide and/or influence the priorities of various stakeholders while delivering exceptional service to customers.
• Strong problem solving, analytical, planning and organizational skills.
• Excellent verbal, written and presentation skills in order to effectively present information and respond to questions from customers, managers and groups of employees.
• Ability to create and implement field service training programs.
• Prior success with executive responsibilities
• Complete fluency in oral and written English
• A track record of delivering and improving services
• Strong leadership skills, including supervising others effectively and leading people through growth transitions

Qualifications: BA in Marketing with 7 years of Experience

• Experience in increased responsibility and demonstrated knowledge of the Public Safety PSAP / 911 industry. 
• Operations experience in an environment where Motorola (formerly Airbus) VESTA systems are installed and/or supported.
• Operations experience in a 24x7 environment.
• Results driven, analytical individual with the ability to logically identify alternative solutions or approaches to complex problems.
• Ability to influence others and move toward a common vision or goal.
• Exceptional communication skills – both written and verbal.
• Excellent active listening skills.
• Acute business acumen and understanding of organizational issues and challenges.
• Ability to assess and develop systems and processes to meet various departments’ goals.
• Must be able to constantly prioritize goals, meeting aggressive schedules.
• React and respond quickly to needs of a growing, changing, fast paced operation.
• Experience in creating and implementing processes that result in quality business performance, aiming to maximize an organization's growth and profitability.
• Proficient level computer skills including MS Word, PowerPoint, Excel, and Outlook.

Qualifications: BA in Business Administration with 10  years of Experience