HOUSEKEEPING SUPERVISOR RESUME EXAMPLE

Job Summary: 

• Perform supervisory procedures in coordination with and directed by the director of environmental services.
• Take daily inventory to ensure appropriate supplies are maintained.
• Report/restock any supplies that need to be replenished.
• Perform rounds daily to ensure a healthy, clean, and safe environment is maintained at all times.
• Report all repairs needed to the maintenance department (e.g., light bulbs, etc.).
• Assist in moving furniture and other heavy objects.
• Ensure all hallways and entrances are non-congested at all times.
• Check all nursing and activity areas daily for cleanliness.
• Ensure all dining areas are cleaned upon completion of meals.
• Ensure proper safety measures are used when housekeeping duties are being performed (e.g., wet floor signs, chemicals are secure, etc.).
• Interview new candidates for housekeeping aide positions.
• Evaluate front-line laundry staff.
• Perform disciplinary action up to and including termination.
• Perform scheduling duties for the department.

Skills on Resume: 

• Supervisory Procedures (Hard Skills)
• Inventory Management (Hard Skills)
• Supply Restocking (Hard Skills)
• Cleanliness Monitoring (Hard Skills)
• Maintenance Reporting (Hard Skills)
• Object Handling (Hard Skills)
• Team Evaluation (Soft Skills)
• Scheduling Interviewing (Hard Skills)

Job Summary: 

• Schedule, train, evaluate, and give recommendations for promotions of Guest Room Attendants and Inspectors.
• Assists in maintaining payroll budget within the plan as directed by the Housekeeping Manager
• Report and follow-up maintenance within the lodging unit.
• Manage unit materials and supply budget, direct labor budget, and productivity.
• Ensure the security of the Company and guest property, including all keys.
• Adhere to and ensure that assigned staff are adhering to all safety, risk management, and environmental policies in performing their tasks.
• Communicate professionally and respectfully with the room office staff, front desk, porter staff, laundry, maintenance, and other housekeeping units and staff employees.
• Work in any Housekeeping unit on the property.
• Handle administrative paperwork at the unit, such as time cards, ordering supplies, comment cards, etc.
• Assist with scheduled inventories for linens, amenities, and cleaning supplies.
• Assist in annual reviews for unit staff, and under the direction of the Housekeeping Manager to administer corrective action.
• Perform opening duties for the Rooms Department/Housekeeping.

Skills on Resume: 

• Staff Scheduling (Hard Skills)
• Staff Training (Hard Skills)
• Payroll Management (Hard Skills)
• Maintenance Reporting (Hard Skills)
• Budget Management (Hard Skills)
• Property Security (Hard Skills)
• Professional Communication (Soft Skills)
• Administrative Tasks (Hard Skills)

Job Summary: 

• Check VIP’s before noon according to the Housekeeping VIP process.
• Check all Vacant Clean Suites daily to ensure the quality of the product.
• Check associate performance in terms of quality and efficiency.
• Coach and counsel, and keep management.
• Ensure Suite Attendant training is accurate and thorough with no loose ends.
• Check and report any Engineering challenges found in Suites or public areas.
• Maintain open communication with the Management staff to ensure quality service is being provided, and report all challenges they may encounter.
• Facilitate quick delivery of guest errands.
• Restock cleaning supplies, including being taken out to the staff in the work area.
• Maintain inventories, restock, and keep organized areas.
• Clean suites, make beds, clean bathroom, all floor care, etc
• Keep all work areas clean, professional, and inviting.
• Open or close the department, as availability is determined during the interview and hiring process.
• Clean rooms, hallways, lobbies, restrooms, and other public areas.

Skills on Resume: 

• VIP Suite Checks (Hard Skills)
• Quality Assurance (Hard Skills)
• Staff Coaching (Soft Skills)
• Attendant Training (Hard Skills)
• Engineering Reporting (Hard Skills)
• Management Communication (Soft Skills)
• Errand Facilitation (Hard Skills)
• Supply Restocking (Hard Skills)

Job Summary: 

• Cleans residents’ rooms and bathrooms, public areas, and work areas.
• Safeguards residents’ property.
• Provides residents with opportunities for independence and choice consistent with their care plans.
• Maintains residents’ self-esteem, privacy, and confidentiality of personal information.
• Keeps residents’ living areas pleasant and orderly.
• Locks all chemicals away on unattended carts.
• Uses safe lifting techniques.
• Adheres to OSHA and CDC guidelines to minimize infections by following aseptic cleaning techniques, including those that apply to bloodborne pathogens.
• Assists the Laundry/Housekeeping Supervisor.

Skills on Resume: 

• Room Cleaning (Hard Skills)
• Property Safeguarding (Hard Skills)
• Resident Support (Soft Skills)
• Privacy Maintenance (Soft Skills)
• Area Organization (Hard Skills)
• Chemical Safety (Hard Skills)
• Safe Lifting (Hard Skills)
• Infection Control (Hard Skills)

Job Summary: 

• Assigning housekeeping tasks to staff
• Inspecting work to ensure that the prescribed standards of cleanliness are met
• Delivering linen, blankets, pillows, and "in-room" amenities to guest rooms
• Providing coverage during instances of staff shortages, including cleaning linen, preparing guest beds, properly arranging amenities, and retrieving linens from guest rooms after usage
• Freshening bathroom areas, removal of garbage
• Laundering, counting, and sorting linen
• Organizing and cleaning linen rooms and work areas
• Operating linen exchange tables and preparing room status reports
• Issuing cleaning supplies and equipment to housekeeping staff

Skills on Resume: 

• Task Assignment (Hard Skills)
• Work Inspection (Hard Skills)
• Amenity Delivery (Hard Skills)
• Staff Coverage (Soft Skills)
• Bathroom Freshening (Hard Skills)
• Linen Management (Hard Skills)
• Area Organization (Hard Skills)
• Supply Issuance (Hard Skills)

Job Summary: 

• Clean rooms and make beds in all occupied sleeping rooms after each checkout.
• Supply fresh towels and replace bed linens.
• Vacuum and clean areas during and after each checkout
• Sanitize and disinfect all commonly touched surfaces frequently, including railings, light switches, door knobs, push bars, and elevator controls.
• Replenish all bathroom supplies during and after each checkout or on demand.
• Bundle linens and towels and transfer them to the laundry after each checkout
• Wash, dry, fold, and stack towels and pillowcases after each checkout
• Communicate with the Housekeeping Supervisor, Maintenance staff, and others about any concerns they identify while performing cleaning duties.

Skills on Resume: 

• Room Cleaning (Hard Skills)
• Linen Replacement (Hard Skills)
• Vacuuming Areas (Hard Skills)
• Surface Disinfection (Hard Skills)
• Supply Replenishment (Hard Skills)
• Linen Bundling (Hard Skills)
• Laundry Operations (Hard Skills)
• Staff Communication (Soft Skills)

Job Summary: 

• Supervise staff in the day-to-day operation of the Housekeeping Department.
• Make job assignments and set priorities.
• Participate in the recruitment and selection of new staff and orient new staff.
• Communicate policies and procedures to staff, assist, and coach as it becomes necessary.
• Maintain records, manage budgets and supplies, and complete inventories.
• Ensure equipment and work areas are clean, safe, and orderly at all times, and ensure strict adherence to procedures regarding cleaning products and hazardous materials or objects.
• Ensure infection control, fire safety, and sanitation practices and procedures are followed, and promptly address any hazardous conditions or equipment.
• Ensure all supplies are stored, handled, and dispensed according to directions, any government requirements, and/or facility policy.
• Plan facility housekeeping services to ensure all resident rooms and common areas are cleaned according to facility policy.
• Ensure housekeeping supplies are purchased within budget and are available.
• Conduct, attend, and participate in orientation, training, in-service education programs, and staff meetings.
• Understand, comply with, and promote all rules regarding Residents’ Rights.

Skills on Resume: 

• Staff Supervision (Soft Skills)
• Job Assignment (Hard Skills)
• Staff Recruitment (Hard Skills)
• Policy Communication (Soft Skills)
• Budget Management (Hard Skills)
• Safety Compliance (Hard Skills)
• Service Planning (Hard Skills)
• Staff Training (Hard Skills)

Job Summary: 

• Manage Housekeeping Teams to deliver effective student-focused solutions and provide a high level of customer service
• Support and monitor the performance of the Housekeeping Team to meet timescales and standards as communicated by the Duty Manager.
• Ensure the day-to-day activities of the housekeeping team are carried out following processes and procedures.
• Provide supervision for the Housekeeping Team, ensuring adherence to given instructions whilst maintaining a flexible and responsive approach at all times.
• Review performance, provide on-the-job training and support, and put in place any plans for improvement.
• Take decisions that are appropriate within the role for the day-to-day management of the team, ensuring that all activities flow without undue delay.
• Drive out inefficiencies in the processes within the team, ensuring consistency in decision-making at all times.
• Provide clear and accurate guidance and support, escalating decisions to the Duty Manager.
• Continually monitor to check that cleaning standards and completion times are being met, following the service level agreement, with appropriate use of equipment and resources.

Skills on Resume: 

• Team Management (Soft Skills)
• Performance Monitoring (Hard Skills)
• Process Compliance (Hard Skills)
• Team Supervision (Soft Skills)
• On-Job Training (Hard Skills)
• Decision Making (Soft Skills)
• Process Improvement (Hard Skills)
• Standard Monitoring (Hard Skills)

Job Summary: 

• Responsible for guaranteeing that all Guest rooms and suites meet the highest standards as set by Hirmer Hospitality standards (top-level cleanliness, orderliness, and appearance of the entire Resort).
• Planning, coordinating, and supervising daily and extraordinary teamwork in assigned sections.
• Holding daily briefings and cooperating with other departments and outsourced staff.
• Conducting detailed inspections of Room Attendants, Public spaces Cleaners, and Laundry Attendants´ work in public spaces, stayover and vacant rooms, and employees' locker rooms.
• Training on the job and coaching the staff to guarantee that all standards have been met, implemented, and kept.
• Synergical and continuous collaboration with the Maintenance Manager, HR Manager, Front Office team, F&B Department, and SPA Manager.
• Supporting the preventive maintenance schedule of rooms and the public area with the Maintenance Department - preparing, coordinating, and following up on all equipment repair requests.
• Coordinating with the Front Office Department to ensure timely release for check-ins and to manage the check-outs.
• Supervising the par stock of guest supplies, cleaning supplies, linens, and uniforms of the Resort employees.
• Checking the cleanliness of guest corridors, stairwells, elevators, and linen closets.
• Monitoring stock in pantries and acting promptly before refills will be needed.

Skills on Resume: 

• Quality Assurance (Hard Skills)
• Team Coordination (Soft Skills)
• Staff Briefings (Soft Skills)
• Work Inspection (Hard Skills)
• Staff Training (Hard Skills)
• Department Collaboration (Soft Skills)
• Maintenance Support (Hard Skills)
• Stock Monitoring (Hard Skills)

Job Summary: 

• Supervising inventories with the Purchasing Manager for linen, uniforms, and fixed assets, assisting in comparing and choosing suppliers for items related to HSK.
• Carrying out any additional duties requested by management, related to hotel operational activities.
• Managing the daily room occupancy forecast and keeping a constant overview of the daily occupancy, arrivals, departures, traces, and important guests in the house.
• Supporting the HSK Manager in creating and monitoring the daily task sheets for room attendants with special projects and tasks.
• Supporting planning, development, and improving HSK systems and procedures
• Supporting in reporting for Top Management information.
• Anticipating Guests´ needs, ascertaining satisfaction, and responding promptly and appropriately to Guests´ requests and demands.
• Attending to and solving carefully the Guests´ complaints regarding HSK, sharing them promptly with all the Departments´ Managers.
• Verifying supplies consignments.
• Analyzing and approving all supply requisitions, such as those for spreads and bathroom rugs.
• Managing a lost-and-found logbook and being responsible for all lost-and-found items.

Skills on Resume: 

• Inventory Supervision (Hard Skills)
• Operational Support (Hard Skills)
• Occupancy Management (Hard Skills)
• Task Sheet Support (Hard Skills)
• System Improvement (Hard Skills)
• Reporting Support (Hard Skills)
• Guest Relations (Soft Skills)
• Complaint Resolution (Soft Skills)

Job Summary: 

• Schedule staff and train new hires.
• Monitor housekeeping and laundry staff work practices.
• Supervise laundry operations.
• Monitor all supply issues.
• Maintain a clean, organized, hazard-free work environment.
• Responsible for checking suites/villas, ensuring the standard of all rooms is equal to a high degree of excellence and attention to detail
• Supervise room attendants and porters, maintaining a teamwork environment
• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
• Prepare, coordinate, and follow up on all equipment repair requests to the Engineering department
• Assure that all new employees are given the correct training and are overseen in their progress, documenting the same per company policy
• Exhibit a friendly, caring, and courteous manner when dealing with guests, staff, and fellow employees.

Skills on Resume: 

• Staff Scheduling (Hard Skills)
• Staff Training (Hard Skills)
• Work Monitoring (Hard Skills)
• Laundry Supervision (Hard Skills)
• Supply Monitoring (Hard Skills)
• Room Inspection (Hard Skills)
• Team Supervision (Soft Skills)
• Guest Interaction (Soft Skills)

Job Summary: 

• Clean rooms and make beds in all occupied sleeping rooms after each checkout
• Supply fresh towels and replace bed linens.
• Vacuum and clean areas during and after each checkout
• Sanitize and disinfect all commonly touched surfaces frequently, including railings, light switches, doorknobs, push bars, and elevator controls.
• Replenish all bathroom supplies during and after each checkout or on demand.
• Bundle linens and towels and transfer them to the laundry after each checkout
• Wash, dry, fold, and stack towels and pillowcases after each checkout
• Communicate with the Housekeeping Supervisor, Maintenance staff, and others about any concerns they identify while performing cleaning duties.
• Assist in basic housekeeping support procedures for residents.
• Attend and participate in scheduled training, education classes, and orientation programs to maintain and enhance the quality of care.

Skills on Resume: 

• Room Cleaning (Hard Skills)
• Linen Replacement (Hard Skills)
• Vacuuming Areas (Hard Skills)
• Surface Disinfection (Hard Skills)
• Supply Replenishment (Hard Skills)
• Laundry Operations (Hard Skills)
• Staff Communication (Soft Skills)
• Housekeeping Support (Hard Skills)

Job Summary: 

• Ensure policies and procedures are followed consistently through daily operations
• Inspect guest rooms, ensuring the highest possible cleaning standards are met
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle guest concerns and react quickly, logging and notifying the proper areas
• Actively participate in daily briefing, daily warm-up, and department meetings
• Ensure Room Attendants are informed daily about priorities in their section
• Build and contribute to a service culture that is characterized by empowered guest service specialists, providing engaging service, and creating memorable experiences
• Proactively address any day-to-day operational concerns, determining appropriate solutions and actions to be taken
• Comply with all safety regulations of assigned tasks, while ensuring a clean and safe working environment
• Actively participate in the hotel's health and safety program.
• Ensure that all associates are familiar with and in compliance with WHMIS and Health and Safety policies and procedures
• Assist in the day-to-day operations of housekeeping, including scheduling, planning, workload, delegating tasks, and communication across departments
• Assist with training, introduction of new team members, and performance management

Skills on Resume: 

• Policy Compliance (Hard Skills)
• Room Inspection (Hard Skills)
• Team Supervision (Soft Skills)
• Guest Concern Handling (Soft Skills)
• Meeting Participation (Soft Skills)
• Task Delegation (Hard Skills)
• Service Culture Building (Soft Skills)
• Staff Training (Hard Skills)

Job Summary: 

• Promote and follow the Government and company processes
• Clean all areas of the service to the highest standards using the appropriate cleaning equipment
• Promote and maintain professional relationships within the department and with customers
• Further improve relations, particularly addressing good staff morale and staff retention
• Effectively manage stock levels and replenish janitorial products.
• Ensure good storage procedures and stock rotation are maintained.
• Assist the Head of Hotel Services in the preparation of work rosters, incorporating leave requirements, including a structured, hard and soft flooring, upholstery, and soft furnishings service delivery arranged and agreed with the Head of Hotel Services
• Ensure that all rooms and corridors under responsibility are cleaned, tidied, and left ready for use.

Skills on Resume: 

• Process Compliance (Hard Skills)
• Area Cleaning (Hard Skills)
• Relationship Building (Soft Skills)
• Staff Morale Improvement (Soft Skills)
• Stock Management (Hard Skills)
• Storage Procedures (Hard Skills)
• Roster Preparation (Hard Skills)
• Room Readiness (Hard Skills)

Job Summary: 

• Supervise the colleague accommodation, clubhouse, and the daily operation of the colleague cafeteria
• Prepare attendance and overtime records as per the standard
• Ensure the cleanliness of the colleague's accommodation and the clubhouse
• Establish and maintain a filing system and keep updated files for accommodation information, purchasing system, and as directed by the Accommodation Manager
• Responsible for the efficient roster of all Accommodation colleagues
• Ensure that all accommodation colleagues understand and follow all hotel fire precautions and procedures, and support the Director of HR to keep these updated
• Establish and maintain effective colleague relations
• Conduct spot checks at least three times per shift to ensure colleague bathrooms are clean, tidy, and stocked

Skills on Resume: 

• Facility Supervision (Hard Skills)
• Attendance Preparation (Hard Skills)
• Facility Cleanliness (Hard Skills)
• File Management (Hard Skills)
• Roster Management (Hard Skills)
• Safety Compliance (Hard Skills)
• Colleague Relations (Soft Skills)
• Spot Checks (Hard Skills)

Job Summary: 

• Be responsible for maintenance follow-up and correcting compilations of maintenance request forms
• Prepare the room for new arrivals following established standards
• Prepare new linen, including a fruit basket, a letter, and drinks for the new colleague
• Prepare all documents that need a signature from the department head
• Update notice boards, particularly posting announcements that are of importance to colleagues and other pertinent schedules
• Regular filing of documents
• Assist with all Employee Related Activities spearheaded in the accommodation
• Assist others in the Human Resources Department
• Oversee cleaning rooms, public areas, and all other jobs as required by the housekeeping department

Skills on Resume: 

• Maintenance Follow-Up (Hard Skills)
• Room Preparation (Hard Skills)
• Linen Preparation (Hard Skills)
• Document Preparation (Hard Skills)
• Notice Board Updates (Hard Skills)
• Document Filing (Hard Skills)
• Employee Activity Support (Soft Skills)
• Area Oversight (Hard Skills)

Job Summary: 

• Assist in the daily operations of all laundry distribution and retrieval throughout the hotel
• Responsible for maintaining a picture-perfect environment, including front of the house, back of the house, and outside public areas
• Carry the iPad on the floors and consistently monitor Opera for needed rooms
• Responsible for departures, room discrepancies, and clear communication with the front office and housekeeping management regarding room status
• Responsible for logging the status of rooms
• Responsible for logging defects and missing items
• Responsible for the daily completion of guestroom and public space inspection forms
• Train all team members to Soho Grand standards.
• Daily inspect guest rooms to ensure high-quality
• Daily inspects linen and storage closets to ensure inventory is at set par levels
• Check the guest rooms cleaned by the room attendants
• Assist in training and retraining in the proper use of equipment and cleaning procedures
• Monitor the use of supplies, amenities, and other products used in the department to ensure the least amount of waste and report to the manager

Skills on Resume: 

• Laundry Operations (Hard Skills)
• Environment Maintenance (Hard Skills)
• Room Monitoring (Hard Skills)
• Status Logging (Hard Skills)
• Defect Logging (Hard Skills)
• Inspection Completion (Hard Skills)
• Staff Training (Hard Skills)
• Supply Monitoring (Hard Skills)

Job Summary: 

• Handle guest requests and concerns in a professional and timely manner
• Ensure a challenging environment by giving team members the authority and responsibility to resolve customer or team member needs, expecting each team member to own the concern and resolve it
• Foster an atmosphere of mutual respect by encouraging positive team member relations by talking
• Positively in all cases about the Hotel, the organization, management, and team members
• Practice the open-door policy
• Provide a picture-perfect work environment that encourages fun and enthusiasm
• Greet all team members at the beginning of each shift and thank them for a job well done before they leave
• Provide ongoing coaching to ensure success
• Develop talents in subordinates, encourage ideas, initiative, and risk-taking
• Reinforce good work, and lead by example
• Motivate the team to achieve tasks efficiently and on time
• Make decisions on behalf of the hotel to satisfy each guest
• Help in resolving concerns brought to attention by a guest or fellow team member, and report to the manager

Skills on Resume: 

• Guest Handling (Soft Skills)
• Empowerment Practices (Soft Skills)
• Team Relations (Soft Skills)
• Open-Door Policy (Soft Skills)
• Work Environment (Soft Skills)
• Staff Coaching (Soft Skills)
• Talent Development (Soft Skills)
• Team Motivation (Soft Skills)

Job Summary: 

• Act as the main point of contact in the Housekeeping Operation.
• Assign rooms to Room Attendants, dispatch Housemen and Runners on requests, and support the overall day-to-day efficiency of the Housekeeping Operation.
• Record every telephone call in a logbook/database, noting the action taken, who is responsible, and by whom the call was received.
• Guest requests have the highest priority, and handle guest requests for the Laundry/Valet Department.
• Transfer calls to various departments.
• Use the paging system to page for various employees (usually a House Attendant or Supervisor).
• Organize the Housekeeping office, ensure files are updated, make photocopies, perform word processing, and perform other administrative tasks.
• Take key inventory to ensure all section keys/master keys are accounted for
• Ensure that any missing keys are reported to the most Senior Housekeeping Managers on duty and the Security Department immediately
• Run an in-house guest list, rollaway/crib report, and check-out list from the Property Management System

Skills on Resume: 

• Main Contact (Soft Skills)
• Room Assignment (Hard Skills)
• Call Logging (Hard Skills)
• Guest Request Handling (Soft Skills)
• Call Transfer (Hard Skills)
• Paging System Use (Hard Skills)
• Office Organization (Hard Skills)
• Key Inventory (Hard Skills)

Job Summary: 

• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner, following established service standards
• Conduct appropriate coaching and accountability of housekeeping associates when service, performance, or cleanliness standards are not met
• Provide direction, support, timely feedback, and recognition of performance in keeping with Atrium’s performance management standards and Core Values
• Inspect guest rooms and public spaces to ensure compliance with cleanliness standards and verify room statuses
• Forecast necessary levels of staffing and supplies to facilitate effective scheduling and ordering with a focus on profitability and cost control
• Open and close the housekeeping department by assigning and monitoring daily operations
• Manage Lost and Found by tracking items, communicating with guests, and scheduling items to be returned
• Promote sanitation, safety, and security efforts of the hotel
• Assist with scheduling Associates according to business levels
• Conduct daily stand-up with the housekeeping team
• Use laundering equipment to safely and thoroughly clean and press linen, keeping the work area clean and safe
• Follow all company and safety, and security policies and procedures, report equipment problems and maintenance issues, accidents, injuries, safety hazards, or unsafe work conditions to leadership

Skills on Resume: 

• Department Coordination (Soft Skills)
• Staff Coaching (Soft Skills)
• Performance Management (Soft Skills)
• Room Inspection (Hard Skills)
• Staff Forecasting (Hard Skills)
• Department Operations (Hard Skills)
• Lost Found Management (Hard Skills)
• Safety Promotion (Hard Skills)