Job Summary: 

• Responsible for managing the department's guest service standards and initiatives, productivity standards
• Coach the leadership team to optimize performance and strategize department-wide solutions for guest experience issues.
• Provide input into the research, development, evaluation, and implementation of new products, services, standards, technology, and processes
• Ensure a competitive position and anticipation of changing customer needs within the complex hospitality and gaming environment.
• Assumes the responsibilities and duties of Director Housekeeping/EVS during his/her absence and days off.
• Lead multiple levels of experienced leaders in the implementation and sustainability of policies
• Operate procedures and directives as part of the Collective Bargaining Agreement
• Maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction
• Ensure quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.
• Responsible for leading significant improvement initiatives and processes to enhance the performance of employees and leaders in the department.

Skills on Resume: 

• Guest Service Management (Hard Skills)
• Leadership Coaching (Soft Skills)
• Problem Solving (Soft Skills)
• Product Development (Hard Skills)
• Market Analysis (Hard Skills)
• Bargaining Agreement (Hard Skills)
• Employee Engagement (Soft Skills)
• Diversity Hiring (Hard Skills)

Job Summary: 

• Creates and implements a departmental plan and measurable objectives for the Housekeeping department
• Manages and oversees the work of others within housekeeping
• Delegate workflow, motivate and guide team members
• Communicate goals, provide recognition, develop the culture, and follow up on internal/external inquiries for Housekeeping
• Forecasts and proactively addresses needs and situations
• Take responsibility for coordinating inspections
• Ensure adequate inventory levels and report maintenance issues
• Collaborates with other Managers, Supervisors, and Ambassadors
• Identify and analyze business requirements and the implications for the team, identify gaps, and implement agreed-upon solutions
• Resolve guest service issues, identify potential barriers to guest services, and work with others to remove barriers to service excellence across operations

Skills on Resume: 

• Department Planning (Hard Skills)
• Team Management (Soft Skills)
• Delegation (Soft Skills)
• Communication (Soft Skills)
• Forecasting (Hard Skills)
• Inventory Management (Hard Skills)
• Collaboration (Soft Skills)
• Service Issue Resolution (Soft Skills)

Job Summary: 

• Oversee and ensure the overall cleanliness of the hotel following Sanitary and Hotel standards.
• Ensures prompt and courteous service to guests to ensure that all guest experiences are exceptional.
• Ensure all safety procedures are followed.
• Provide organization, instruction, and guidance to members of the Housekeeping staff.
• Hire, train, and coach the Housekeeping team.
• Provide performance reviews of the Housekeeping Department management team.
• Manage and motivate the HSK and supervisors team.
• Ensure completion of daily objectives
• Maintain Edem Brand Standards of cleanliness and guest satisfaction.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operation.

Skills on Resume: 

• Cleanliness Oversight (Hard Skills)
• Guest Service Excellence (Soft Skills)
• Safety Compliance (Hard Skills)
• Staff Training (Soft Skills)
• Performance Management (Soft Skills)
• Team Motivation (Soft Skills)
• Daily Operations Management (Hard Skills)
• Brand Standard Adherence (Hard Skills)

Job Summary: 

• Own the guest experience, welcome and listen to guest preferences to ensure guest satisfaction
• Provide genuine, professional service as defined by Soho Grand's service culture
• Follow through with guest requests, ensure service is timely and accurate, and maintain a high service standard
• Maintain a meticulously clean/organized workspace, following lookbook standards set and inventory par levels
• Ensure a challenging environment by giving team members the authority and responsibility to resolve customer and team member needs and expecting each team member to own the concern
• Foster an atmosphere of mutual respect by encouraging positive team member relations by talking positively in all cases about the hotel, the organization, management, and team members
• Practice the open-door policy
• Provide a picture-perfect work environment that encourages fun and enthusiasm
• Conduct monthly one-on-one meetings (15-30 Min. each) with each team member and supervisors
• Conduct monthly departmental meetings, including agenda provided by team members
• Conduct pre-shift meetings to discuss important work issues for the upcoming work shift
• Greet all team members at the beginning of each shift and thank them for a job well done before they leave

Skills on Resume: 

• Guest Experience Management (Soft Skills)
• Professional Service (Soft Skills)
• Service Timeliness (Hard Skills)
• Workspace Organization (Hard Skills)
• Empowering Team (Soft Skills)
• Team Respect (Soft Skills)
• Communication (Soft Skills)
• Team Meetings (Soft Skills)

Job Summary: 

• Provide ongoing coaching to ensure the success of the team
• Develop talents in subordinates by training them to Soho Grand standards
• Articulate goals and share information
• Encourages ideas, initiative, and risk-taking
• Reinforce good work and good attempts
• Value, trust, and respect each individual
• Motivate team members to achieve tasks
• Resolve human resources-related problems effectively on a timely basis
• Reprimand team members objectively and fairly
• Project leadership to the entire team, remaining approachable
• Select the best available personnel
• Instruct and train all housekeeping positions

Skills on Resume: 

• Team Coaching (Soft Skills)
• Talent Development (Soft Skills)
• Goal Articulation (Soft Skills)
• Encouraging Initiative (Soft Skills)
• Performance Reinforcement (Soft Skills)
• Team Motivation (Soft Skills)
• Conflict Resolution (Soft Skills)
• Staff Training (Hard Skills)

Job Summary: 

• Keeps record of personnel and purchases, including equipment and supplies
• Eye for detail, along with the ability, understanding, and skills to see all deficiencies throughout the property when conducting daily walkthroughs of all spaces
• Make out work schedules and work assignments
• Control the use of keys, materials, uniforms, and equipment
• Control inventories and linen distribution
• Assist management in developing smooth interdepartmental relationships and cooperating with other department heads
• Empower to make decisions on behalf of the hotel to satisfy the guest
• Expect to personally resolve problems or concerns brought to attention by a guest or fellow team member
• Responsible for maintaining a picture-perfect environment, including the front of the house, back of the house, and outside areas
• Attend weekly department head meetings and other scheduled meetings

Skills on Resume: 

• Record Keeping (Hard Skills)
• Attention to Detail (Soft Skills)
• Scheduling (Hard Skills)
• Inventory Control (Hard Skills)
• Interdepartmental Collaboration (Soft Skills)
• Decision Making (Soft Skills)
• Problem Resolution (Soft Skills)
• Environmental Maintenance (Hard Skills)

Job Summary: 

• With high integrity, ensure a luxury experience for guests and lead Colleagues in providing hospitality from caring people
• Inspire a high level of creativity, personal commitment to service excellence, and a true sense of hospitality
• Initiate and maintain effective communication between housekeeping and all other hotel departments
• Hands-on and strategic management of Housekeeping Supervisors, Room Attendants, Housepersons, Uniform Attendants, and Laundry Attendants.
• Effectively recruit, coach, train, onboard, motivate, communicate, recognize, schedule, provide performance feedback, and conduct performance correction
• Ensure compliance with all hotel policies, standards, and procedures, diligently manage inventory controls, departmental budgets, and efficient operation of the department, in total compliance with all safety programs
• Analyze hotel occupancy/arrival/departure to maximize labor and productivity standards
• Implement and manage preventative maintenance/deep cleaning schedules for the hotel
• Maintain accurate records for payroll administration and ensure timely submission on behalf of the department
• Ensure departmental planning is in place regarding recruitment and staffing needs, training, and onboarding of new Colleagues and leaders.

Skills on Resume: 

• Service Management (Soft Skills)
• Creativity (Soft Skills)
• Communication (Soft Skills)
• Team Leadership (Soft Skills)
• Recruitment & Performance (Soft Skills)
• Compliance & Budgeting (Hard Skills)
• Labor Analysis (Hard Skills)
• Payroll Management (Hard Skills)

Job Summary: 

• Analyses monthly reports and reviews opportunities for savings, improvements, and efficiencies
• Responsible for compiling monthly/bi-yearly/yearly reports for the Corporate office
• Administration of the Performance Monitor and Defect Tracking system
• Conduct quality inspections of housekeeping and laundry services as well as service providers/vendors through regular personal
• Inspect guest rooms and hotel public areas – reporting deficiencies and managing adherence to luxury hotel standards including AAA, Forbes, and LQA.
• Ensures commitment and participation in Corporate Social Responsibility initiatives.
• Leads initiatives in the department.
• Responsible for training department on luxury hotel standards of cleaning, service, presentation, and safety standards
• Undertake other ad hoc-related responsibilities

Skills on Resume: 

• Report Analysis (Hard Skills)
• Performance Monitoring (Hard Skills)
• Quality Inspections (Hard Skills)
• Standards Adherence (Hard Skills)
• CSR Participation (Soft Skills)
• Initiative Leadership (Soft Skills)
• Training on Standards (Soft Skills)
• Ad Hoc Responsibilities (Soft Skills)

Job Summary: 

• Responsible for the overall operation of the Housekeeping Department, assigning and supervising the work of employees, and making work plans.
• Ensure that departmental costs and expenses are well controlled.
• Inspect rooms, facilities, and items at any time according to the hotel's operating standards.
• Make the annual budget of the department and ensure that the operating expenses of the department are controlled within the budget.
• Check the facilities and management of the Housekeeping department, and randomly check and improve the overall work quality and efficiency of the department.
• Organize the compilation of department work procedures and work evaluation.
• Maintain a clear line of communication with the direct supervisor, keeping them aware of areas of concern and significant occurrences in the department.
• Participate in special assignments.
• Participate and contribute actively during meetings and training sessions
• Report and follow up on maintenance deficiencies, ensuring the property is in working order
• Ensure effective, consistent communication and information sharing in all work areas, including daily pre-shift and regular town hall meetings
• Comply with company security and emergency response Policies and Procedures

Skills on Resume: 

• Department Operations (Hard Skills)
• Cost Control (Hard Skills)
• Quality Inspections (Hard Skills)
• Budget Management (Hard Skills)
• Work Quality Improvement (Soft Skills)
• Communication (Soft Skills)
• Maintenance Reporting (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Focus on Quality, Service Standards, and the Company Mission Statement in all operational decisions.
• Create and maintain a guest's priority throughout the department.
• Fully utilize and follow through on guest comment card programs.
• Respond quickly to deficiencies in the Housekeeping area and take corrective action.
• Fully implement Company operational policies and monitor compliance by the Housekeeping team.
• Inspect and follow through.
• Create and maintain a safe and secure environment for guests and employees.
• Ensure that all guest requests are attended to in a timely fashion.
• Resolve any complaints to the guest's satisfaction regarding Housekeeping operations.
• Communicate with the Front Office any unresolved guest problem for further follow-up.
• Maintain an organized and secure Lost and Found program.
• Develop a team approach among all employees that focuses clearly on the hotel's goals and Mission Statement.
• Recruit, interview, and orient all new Housekeeping team members.

Skills on Resume: 

• Quality & Service Focus (Soft Skills)
• Guest Priority Management (Soft Skills)
• Guest Feedback Utilization (Soft Skills)
• Deficiency Correction (Soft Skills)
• Policy Implementation (Hard Skills)
• Safety & Security Management (Hard Skills)
• Complaint Resolution (Soft Skills)
• Team Development (Soft Skills)

Job Summary: 

• Ensure that high standards and follow-through are achieved for all Housekeeping employees in the following areas - Recruitment, Hiring and Orientation, Training and Certification, Performance Review and Communication, Discipline and Use of Authority
• Maintain fair and consistent application of company and hotel human resources policies and procedures within the department.
• Utilize the open-door approach.
• Perform timely and effective performance reviews on all Housekeeping personnel.
• Coach, counsel, and lead their development.
• Create a safe, accident-free work environment throughout the Housekeeping Department through proper training.
• Develop subordinates for promotion within the hotel and company.
• Direct the efficient operation of the Housekeeping and Laundry Department's utilizing Company policies, procedures, and programs in addition to the manager's experience.
• Develop and follow through on goals and action plans.
• Comply with all franchise standards and programs relating to the Housekeeping Department.
• Direct appropriate departmental meetings and actively participate in management and all employee meetings.
• Ensure that all Housekeeping employees are provided with the necessary tools and equipment to productively and safely do their jobs.

Skills on Resume: 

• Employee Management (Soft Skills)
• Policy Adherence (Hard Skills)
• Performance Reviews (Hard Skills)
• Coaching & Counseling (Soft Skills)
• Safety Training (Hard Skills)
• Employee Development (Soft Skills)
• Operational Efficiency (Hard Skills)
• Equipment Management (Hard Skills)

Job Summary: 

• Maintain adequate staffing levels and schedule according to occupancy and productivity guidelines.
• Ensure smooth and constant communications with the Front Desk and Engineering operations on room status.
• Maintain quality assurance by participating in room inspections daily.
• Participants in the Management on Duty program.
• Proactively manage all Housekeeping-related expenses and payroll costs using corporate standards.
• Ensure that all Housekeeping-related costs are managed in an appropriate relationship to the hotel's volume.
• Actively participate in the Financial Statement review process.
• Comply with all company purchasing policies and procedures.
• Conduct monthly inventories of all expendable supplies and linens.
• Assist in the development of the Hotel's Mission Statement.
• Participate in the annual budgeting process.
• Develop goals and action plans for the Housekeeping Department.

Skills on Resume: 

• Staffing & Scheduling (Hard Skills)
• Cross-Department Communication (Soft Skills)
• Quality Assurance (Hard Skills)
• Expense Management (Hard Skills)
• Financial Review (Hard Skills)
• Purchasing Compliance (Hard Skills)
• Inventory Management (Hard Skills)
• Goal Setting (Soft Skills)