WHAT DOES AN EXECUTIVE HOUSEKEEPER DO?

Reviewed by Lam Nguyen under Editorial Standards

Updated: Jun 12, 2025 - The Executive Housekeeper maintains high cleanliness standards for guest rooms and public areas while ensuring compliance with safety protocols. This role involves managing housekeeping operations within budget, conducting inspections, and overseeing lost and found procedures. The housekeeper also trains staff to provide exceptional service and uphold the company’s 100% Satisfaction Guarantee.

A Review of Professional Skills and Functions for Executive Housekeeper

1. Executive Housekeeper Accountabilities

  • Property Management: Oversee property-wide cleaning operations including Environmental Services, Hotel Housekeeping, and Laundry departments.
  • Service Quality: Ensure the achievement of departmental objectives and service quality standards.
  • Policy Development: Develop, recommend, and implement policies and procedures related to cleaning operations.
  • Staffing and Scheduling: Oversee scheduling, ensuring staffing levels meet business requirements and adhere to the collective agreement.
  • Inventory Management: Manage inventory controls of supplies and equipment, direct purchasing activities in line with the operating budget, and oversee equipment repairs and service needs.
  • Expense Management: Responsible for budgeting, capital planning, and expense management as related to Resort Operations.
  • Quality Control: Ensure quality and cleanliness standards are met by directing inspection programs for all indoor and outdoor areas property-wide.
  • Training and Development: Provide training opportunities for employees while supporting growth and achieving goals.
  • Performance Management: Oversee performance management, provide coaching and counseling, and assist team members with inquiries and concerns.
  • Recruitment: Work with Human Resources on recruitment efforts and hiring activities.
  • Team Leadership: Lead a motivating team environment following company “R.I.T.E” values.
  • Collaboration: Collaborate with other department managers to achieve companywide goals, resolve issues, and promote teamwork.
  • Customer Service: Respond to customer service issues promptly and professionally.
  • Leadership: Lead by example, ensuring team members are providing Diamond service to internal and external guests at all times.

2. Executive Housekeeper Job Description

  • Team Supervision: Supervise Housekeeping Department colleagues.
  • Customer Service: Ensure that guests and customers, whether internal or external, receive prompt and courteous service, and ensure adherence to hotel standards.
  • Operations Management: Responsible for the daily operation of guestrooms, public areas, and linen and uniform rooms.
  • Inspection and Maintenance: Inspect Floors/Public Areas to ensure that facilities, equipment, and amenities are clean and well-maintained.
  • Contract Compliance: Verify the work performed by outside contractors to ensure compliance with their contracts and take corrective measures to meet standards.
  • Preventive Maintenance: Drive the preventive maintenance program with the Engineering Department.
  • Guest Relations: Handle comments and requests from guests and other departments to exceed their satisfaction.
  • Procedure Monitoring: Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety procedures for colleagues and guests.
  • Project Management: Participate in various housekeeping projects, such as general cleaning, which involve scheduling, inspections, record-keeping, follow-up, and communication with other related departments.
  • Budgeting: Prepare the annual manning guide, the CAPEX budget, and the departmental budget to meet the business objectives.
  • Financial Analysis: Conduct monthly profit and loss analysis.

3. Executive Housekeeper Tasks

  • Operations Oversight: Oversight of day-to-day housekeeping for 4 luxury residences in Malibu.
  • Team Supervision: Supervision of Internal and External housekeeping and/or maintenance crews.
  • Property Inspection: Responsible for regularly scheduled property inspections.
  • Guest Inspection: Responsible for Guest check-in and check-out inspections.
  • Inventory Management: Controls and coordinates ordering, managing, and inventory of supplies throughout the month.
  • Regulatory Compliance: Coordinates the inspection of assigned areas to ensure that health regulations, safety standards, and departmental policies are being met.
  • Inventory Recordkeeping: Maintain accurate inventory records and be responsible for purchasing amenities and equipment.
  • Staff Recruitment: Participate in the recruitment of new staff by screening and interviewing applicants.
  • Training and Development: Identify the department training needs and develop the training plan.
  • Administrative Duties: Accomplish several administrative duties related to the position, such as attending meetings, writing reports, maintaining a daily log, etc.

4. Executive Housekeeper Additional Details

  • Cleanliness Standards: Maintains cleanliness standards for guest rooms and public areas.
  • Budget Management: Manages teams within budget guidelines.
  • Inspection: Inspects guest rooms and public areas daily.
  • Audit Support: Works with the General, Assistant, and/or Operations Manager to support property audits and inspections of the facility to ensure the appearance of the hotel.
  • Lost and Found Management: Maintains the lost and found section and ensures the team is trained to follow established procedures.
  • Safety and Equipment Maintenance: Ensures all chemicals and equipment are maintained safely and all repairs are made as specified by the manufacturer.
  • Safety Training: Uses ongoing safety training to minimize workers’ compensation claims.
  • Hazard Identification: Recognizes and corrects potential safety hazards and security concerns.
  • Guest Service Training: Trains the housekeeping team to deliver exemplary guest service.
  • Satisfaction Guarantee: Trains and promotes the company’s 100% Satisfaction Guarantee.

5. Executive Housekeeper Role Purpose

  • Guest Information: Provides information to guests about hotel services and amenities.
  • Guest Service Management: Monitors and manages guest service scores as they relate to housekeeping.
  • Technology Management: Assists with managing the technology systems at the hotel, including security/key control system, labor management tool, preventative maintenance/property communication tool, and other systems.
  • Collaboration with IT: Works collaboratively with the IT team or external vendors on technology issues impacting business or guests.
  • Cultural Promotion: Continuously promotes, communicates, and embodies the RMC culture.
  • Team Motivation: Practices and encourages a positive attitude among teammates to stimulate enhanced communication and collaboration.
  • Team Participation: Actively participates in teams and meetings to promote the improvement of operating strategies, guest satisfaction, and financial results.
  • Team Support: Assist teammates and take on additional assignments.

Job Role FAQs

What is a job role?

A job role refers to the duties, responsibilities, and expectations associated with a specific position within an organization. It explains what tasks an employee performs, how they contribute to team objectives, and how their work supports the company’s overall goals.

What are the typical responsibilities of a job role?

Typical job role responsibilities include completing daily tasks, collaborating with team members, making decisions, and meeting performance targets. For example, a software developer may write code, fix bugs, review pull requests, and collaborate with product teams.

What is the difference between a job role and a job title?

A job title is the official name of a position, such as Marketing Manager or Software Engineer. A job role describes the actual duties, responsibilities, and expectations associated with that position.

Why are clearly defined job roles important?

Clearly defined job roles help organizations improve productivity, reduce workplace confusion, and ensure accountability. When employees understand their responsibilities and expectations, teams can collaborate more effectively.

How do job roles support career development?

Understanding different job roles helps professionals identify career paths and the skills required for advancement. By learning the expectations of various roles, individuals can build relevant skills and plan long-term career growth.

Editorial Process

Lamwork content is developed through structured review of publicly available job postings and documented hiring trends.

Editorial operations are managed by Thanh Huyen, Managing Editor, with research direction and final oversight by Lam Nguyen, Founder & Editorial Lead. Content is periodically reviewed to reflect observable labor market changes.