• Supervise Housekeeping and Common Areas employees to ensure they adhere to and enforce company and Housekeeping policies.
• Lead Housekeeping Managers to ensure proper staffing and scheduling for employees.
• Manage assigned operational functions consistent with marketing strategies to promote long-term profitability.
• Manage the delivery and measurement of the owner/guest service consistent with the Company's core service standards and brand attributes.
• Provide input into the research, development, evaluation, and implementation of new products, services, technology,
• Ensure the property's competitive position and anticipation of changing customer needs within the dynamic hospitality and timeshare market.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
• Quality hiring, training, and succession planning processes, compliance with company policies and legal requirements.
• Control expenses through careful analysis to ensure Housekeeping and Common Areas departments remain in line with their respective budget requirements.
• Promote positive inter-departmental relationships

Skills: Leadership, Staffing, Operations, Guest Service, Development, Market Analysis, Team Building, Budget Management

• Ensure that monthly safety meetings are conducted.
• Ensure adequate inventory is maintained and controlled at all times.
• Ensure that operation costs are within budgetary guidelines.
• Conduct coaching, counseling, and disciplinary action.
• Create and maintain proper scheduling of employees.
• Maintain a flexible work schedule.
• Recruit, interview, hire, and monitor the training of new employees.
• Appropriately document accidents and incidents.
• Conduct quality inspections of all common areas and guest units continuously.
• Ensure the housekeeping staff maintains Interval International cleanliness and housekeeping scores at or above five-star minimums.

Skills: Safety Management, Inventory Control, Budget Management, Coaching and Counseling, Scheduling, Flexibility, Recruitment and Training, Quality Inspections

• Administer all housekeeping facilities and ensure a clean and secure environment for guests and colleagues.
• Schedule work and tasks for the housekeeping team and organize efficient everyday care of the Resort.
• Participate in the recruitment of the team and ensure every member of the team receives the appropriate training plan and development.
• Ensure compliance with all operational standards and organization regulations.
• Monitor and ensure an appropriate response to every guest request and maintain the highest level of standards.
• Monitor the department's expenses, control costs, and recommend ways to increase efficiency.
• Design and adapt housekeeping policies and procedures according to MOHG standards.
• Maintain safety and hygiene at all times.
• Perform appraisals for the housekeeping team regularly and implement any corrective action.
• Perform regular market surveys for all new products and suppliers.

Skills: Facility Management, Team Scheduling, Recruitment and Training, Compliance Management, Guest Service Excellence, Cost Control, Policy Development, Safety and Hygiene Management

• Monitor pest control and perform audits on the quality of the cleaning.
• Ensure compliance with loss and found procedures.
• Manage and analyze incoming supplies and ensure compliance with all specifications.
• Prepare specific reports to be presented to management.
• Ensure the cleanliness of all furniture within the Resort.
• Generate invoices for outsourced housekeeping projects.
• Establish positive working relationships with the resort's vendors.
• Process all invoices generated for and by the department promptly for payment.

Skills: Pest Control Management, Loss Prevention, Supply Management, Report Preparation, Furniture Cleanliness, Invoice Generation, Vendor Relations, Invoice Processing

• Motivate, coach, and develop team members to provide exceptional services to guests. 
• Ensure exceptional cleanliness and orderliness of the guest rooms, public areas, and back-of-house areas, as well as efficient operation of the laundry department. 
• Maintain supply and equipment inventories while monitoring expenditures and cost controls. 
• Report to the General Manager and collaborate with all other department leaders, in particular the Front Office Manager and the Chief Engineer. 
• Ensure that Health, Wellness and Safety standards are met and exceeded, including knowledge of and proper use of cleaning and other chemicals, proper lifting procedures, etc. 
• Oversee fair and effective scheduling and performance management of the team members in conjunction with the Housekeeping Assistant/Supervisor and People Department. 
• Effective planning, problem-solving, budgeting, and reporting to improve operations and efficiency and achieve service goals as well as financial targets. 
• Develop creative solutions and make decisions that impact the guest experience and overall team goals. 
• Have a warm, engaging personality, with clearly demonstrated leadership and motivational abilities. 

Skills: Team Development, Cleanliness, Inventory Control, Collaboration, Safety Standards, Scheduling, Planning, Leadership

• Technical computer skills on all forms of hardware - laptops, tablets, and mobile devices
• Experience managing a team of employees
• Knowledge of city, state, and federal employment laws
• Expertise in maintaining high cleanliness standards and ensuring safety and hygiene compliance
• Knowledge of inventory management and ordering supplies
• Proficient in budgeting and cost control for housekeeping operations
• Professional in all forms of communication, such as email, phone calls, video calls, and texts
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activities frequently and cope with interruptions
• Highly responsive and reliable with strong attention to detail
• Achieve agreed objectives and accept accountability for results

Qualifications: BA in Event Management with 2 years of Experience

• Experience working in a Resort and pre-opening work experience
• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• High level of commercial awareness and cost control capabilities
• Previous experience managing a department and Profit and Loss account
• Familiar with Property Management Systems
• Excellent leadership, interpersonal, and communication skills
• Committed to delivering high levels of customer service
• A successful track record of managing a large team with open-minded, flexible, great coaching leadership skills
• Extreme eye for detail/cleanliness and being a perfectionist
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
• Strong organizational, budget management, and problem-solving skills
• French and English speakers and any other language

Qualifications: BA in Business Administration with 6 years of Experience

• Experience in guest services or hospitality
• Experience in a senior role in the housekeeping department
• Strong knowledge of hotel operations and housekeeping management.
• Well-versed in environmental services (EVS), including sanitation protocol and procedures and how to use cleaning supplies and equipment
• Excellent leaders, detail-oriented, and demonstrate a commitment to customer service
• Proficient in budget management and cost control for housekeeping operations.
• Skilled in scheduling and ensuring optimal staffing levels.
• Expertise in maintaining cleanliness and safety standards across guest rooms and public spaces.
• Skilled in inventory management, including ordering supplies and equipment.
• Knowledgeable in handling guest complaints and ensuring a high level of guest satisfaction.
• Excellent organizational skills and ability to prioritize tasks effectively.

Qualifications: BA in Human Resources with 3 years of Experience

• Previous room management experience
• Proven track record to successfully lead and motivate colleagues
• Ability to manage budgets and control expenses for housekeeping operations
• Experience in implementing cleaning standards and procedures
• Ability to handle customer complaints and resolve conflicts effectively
• Skilled in staff recruitment, training, and performance evaluations
• Knowledge of health and safety regulations in hospitality settings
• Capability to manage inventory and ordering of cleaning supplies
• Ability to work under pressure and meet deadlines
• Must be highly organized, energetic, and possess the ability to get the job done
• Strong administration and organizational skills
• Excellent communication skills, both written and oral

Qualifications: BA in Environmental Science with 4 years of Experience

• Experience cleaning homes, special surfaces, executive offices, and restaurant spaces.
• Can independently make recommendations based on research and due diligence for the best products and understand the application of those products,
• Demonstrated success in training staff.
• Able to communicate with vendors and oversee organizational and deep cleaning projects.
• Experience with sorting, steaming, washing, ironing, and folding of fine linens and delicate fabrics.
• Able to respond to requests timely and follow through until completed.
• Can graciously accept feedback and apply knowledge learned.
• Able to track tasks using Google Sheets, Docs, and Apps.
• Ability to manage cleaning schedules and prioritize tasks to ensure optimal productivity.
• Skilled in providing excellent customer service to clients and responding to any special requests or concerns.
• Ability to maintain confidentiality and discretion in sensitive environments.

Qualifications: BA in Tourism Management with 1 year of Experience