Job Summary:

• Ensure productivity (i.e. room assignments, turndown, floor supervisor quotas)
• Assist in resolving associate and guest issues, ensuring proper documentation.
• Exhibit a “hands-on” approach to training, developing, and working alongside associates.
• Enforce resort standards, policies, and procedures.
• Conduct performance reviews and address performance issues consistently.
• Monitor and assist with lost and found procedures.
• Manage daily schedules to meet business demands, anticipating unforeseen circumstances (i.e. inclement weather, increased/decreased occupancy, special projects). 
• Assist in the completion of weekly schedules. 
• Anticipate potential challenges and be proactive in finding solutions.
• Promote positive work relationships in a team environment and with all departments by actively participating in all meetings that pertain to the Housekeeping Department.
• Ensure and follow Forbes Five Star Service Standards.
• Monitor timely delivery of guest requests.

Skills on Resume: 

• Leadership (Soft Skills)
• Problem-solving (Hard Skills)
• Training and Development (Hard Skills)
• Enforcement (Hard Skills)
• Performance Management (Soft Skills)
• Time Management (Hard Skills)
• Organizational Skills (Hard Skills)
• Communication (Soft Skills)

Job Summary:

• Oversee and assist in preparing and submitting incentives and gratuities.
• Conduct and facilitate effective meetings with staff members.
• Ensure the security and confidentiality of associates’ information.
• Ensure proper training for new hires and existing associates.
• Ensure ongoing participation in the associate recognition and rewards program.
• Advocate and display work habits that promote accident prevention.
• Follow and ensure proper application of emergency procedures. 
• Respond to accidents or emergencies 
• Knowledge of proper chemicals and equipment used on all surfaces and in laundry areas.  
• Adhere to and enforce all health department sanitation and safety regulations by Material Safety Data Sheets (MSDS).
• Monitor and oversee the cleanliness of guest rooms, hallways, public areas, storerooms, and associate areas.
• Ensure Housekeeping associates meet established guidelines of the designated level plan.

Skills on Resume: 

• Administrative Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Confidentiality (Hard Skills)
• Training and Development (Hard Skills)
• Employee Recognition (Soft Skills)
• Safety Awareness (Soft Skills)
• Emergency Response (Hard Skills)
• Housekeeping Management (Hard Skills)

Job Summary:

• Ensure proper usage of Knowcross, Opera, Abaco, and Dayforce
• Update Housekeeping collateral according to business demands.
• Maintain knowledge of guest room set-up and amenities.
• Oversee and assist with monthly inventories, submitting requisitions for supplies 
• Monitor linen, attic stock, and furniture inventories.
• Assist in monitoring expenses, maintain an accurate checkbook, and manage labor and other budget items according to revenue.
• Assist in providing appropriate data for annual budgeting purposes.
• Ensure security and confidentiality of guest and hotel information.
• Accommodate for staffing shortages and perform line-level Housekeeping job functions 
• Display an active commitment to individual and associates’ career development.

Skills on Resume: 

• Collateral Management (Hard Skills)
• Knowledge of Room Set-up and Amenities (Hard Skills)
• Inventory Management (Hard Skills)
• Budgeting and Expense Management (Hard Skills)
• Data Management and Reporting (Hard Skills)
• Confidentiality and Security (Soft Skills)
• Staffing Flexibility and Leadership (Soft Skills)

Job Summary:

• Assists the Executive Housekeeper to control and direct the Housekeeping Department.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for guests
• Specific responsibility to ensure a smooth operation with the highest Standards of Service
• Conduct Orientation and Training programs to new and current Housekeeping Employees
• Carry out daily Briefing, Job Training, and Appraisals within the Department
• Support the Executive Housekeeper with the management of the team of housekeepers and housepersons/runners.
• Assist with interviewing, hiring, disciplining, and motivating the team.
• Implementing and ensuring adherence to operational procedures for the department
• Coordinate the inspection of assigned areas to ensure that health regulations, safety standards and departmental policies are being met.
• Assist the management team in the cleaning and set-up of Casa Elar, a 10,000-square-foot on-site estate.
• Ensure guest special request items (i.e. cribs, rollaways, etc.) are in professionally presentable and excellent working condition.

Skills on Resume: 

• Leadership Skills (Soft Skills)
• Customer Service Skills (Soft Skills)
• Training and Development (Hard Skills)
• Team Management (Soft Skills)
• Operational Efficiency (Hard Skills)
• Communication Skills (Soft Skills)
• Attention to Detail (Soft Skills)
• Problem-Solving Skills (Soft Skills)

Job Summary:

• Support the Executive Housekeeper and take charge in her absence
• Supervise daily activities of the Housekeeping employees
• Inspection of guestrooms and public areas
• Working closely with Housekeeping employees, to motivate them and to ensure that all high standards of quality are achieved
• Supervises all rotational and special cleaning programs
• Brings all needs for repair to the attention of the Executive Housekeeper
• Identifying training needs in relation to the business
• Maintain a pleasant working atmosphere in order to motivate staff and maintain a good team spirit
• Controls and analyses department costs
• Schedules staff in accordance with forecasted occupancy and adjust staffing
• Inspect VIP rooms and guest-ready rooms.

Skills on Resume: 

• Leadership and Supervisory Skills (Soft Skills)
• Attention to Detail (Hard Skills)
• Communication Skills (Soft Skills)
• Training and Development (Hard Skills)
• Team Building and Motivation (Soft Skills)
• Cost Management (Hard Skills)
• Scheduling and Resource Management (Hard Skills)
• Problem-Solving Skills (Soft Skills)