Job Summary:

• Motivate, train and supervise all Housekeeping and Laundry colleagues
• Plan daily, weekly and monthly assignments and projects for all Room Attendants, Public Area Attendants, Housemen and Laundry Attendants.
• Train, coach and motivate Housekeeping staff to achieve the highest quality standards
• Conduct daily briefings and training and plan departmental scheduling
• Perform administrative duties such as, but not limited to, departmental scheduling, purchase requests and monthly consumption reports.
• Implement control on department labor costs and minimize costs while ensuring that adequate staffing is available to provide five star services.
• Be responsible of the Housekeeping Department during the Director of Housekeeping's absence.
• Implement all the Safe and Sound procedures
• Perform daily inspection of all public areas, guestrooms, the exterior of the building and back house areas, to ensure that the highest standards are met.
• Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
• Inspect, check and release hotel rooms for arrivals in accordance with set MO
• Respond to guest questions. Provide guest assistance, direction and information as requested. Conduct daily communication meetings.

Skills on Resume: 

• Leadership and Management (Soft Skills)
• Organizational Skills (Hard Skills)
• Training and Development (Soft Skills)
• Communication Skills (Soft Skills)
• Administrative Abilities (Hard Skills)
• Financial Management (Hard Skills)
• Emergency Preparedness (Hard Skills)
• Attention to Detail (Soft Skills)

Job Summary:

• Planning and organizing accommodation.
• Coordinating guest laundry services and ensures that charges are posted accurately and in a timely manner.
• Able to resolve employee and guest issues.
• Managing Housekeeping staff, including training, disciplinary procedures, delegation of work, evaluation of performance.
• Managing staff attendance and punctuality, coordinating staff levels to commiserate with business needs.
• Conducting regular walk through of the property to ensure standards of cleanliness.
• Conduct regular room inspections and conduct daily briefings
• Work closely with Front Desk and House Manager to coordinate room maintenance and guest check in.
• Monitor and report room discrepancies to the Front Office.
• Coordinate work orders with the Maintenance team and follow up until completion.
• Investigate complaints regarding housekeeping services and equipment and take corrective action
• Participate in training new hires and monitor progress.
• Perform line level functions in emergency situations.
• Comply with all MOHG Pillars, Department LQEs and Guiding Principles

Skills on Resume: 

• Planning and Organizing Accommodation (Hard Skills)
• Customer Service and Issue Resolution (Soft Skills)
• Staff Management and Training (Soft Skills)
• Attendance Management (Hard Skills)
• Quality Control and Inspection (Hard Skills)
• Coordination with Other Departments (Soft Skills)
• Maintenance Coordination (Hard Skills)
• Compliance and Training (Soft Skills)

Job Summary:

• Led team of Housekeepers, Home Health Aides and Activities Coordinator
• Execute HR processes in a timely and accurate manner, including interviewing and hiring, payroll, performance management, PTO requests, and personnel administration (work comp, leaves, etc.)
• Maintain schedule for team, including training schedules
• Provide coverage during gaps
• Conduct regular statuses with each team member
• Manage audits, order supplies and assist with compliance documents
• Effectively and efficiently communicate updates and process/policy changes to team members
• Own the team's culture and engagement by following the recognition pulse, planning team outings, and inspiring the team. 
• Ensure the team is not only engaged with work but also engaged with the entire organization, including values and mission.
• Participate in leadership development, and weekly team meetings along with developing agenda and material for bi-monthly facility meeting
• Work schedules may generally follow normal business hours. 
• Work outside of normal business hours/days to ensure oversight and connectivity with evening, overnight and weekend team members.
• Take turns being the emergency contacts
• Transfer the line and verify the successful transfer
• Take phone calls when  team has questions, or an emergency arises

Skills on Resume: 

• Leadership Skills (Soft Skills)
• HR Management (Hard Skills)
• Scheduling and Coordination (Hard Skills)
• Effective Communication (Soft Skills)
• Compliance Management (Hard Skills)
• Team Engagement and Culture Building (Soft Skills)
• Leadership Development (Soft Skills)
• Availability and Responsiveness (Soft Skills)

Job Summary:

• Comply with State and Federal Regulations and Safety Protocols, at the practice level
• Motivating, developing, and directing people as work, identifying the best people for the job
• Managing one's own time and the time of others
• Considering the relative costs and benefits of potential actions to choose the most appropriate one
•  Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
• Assisting with interviewing, hiring and training employees
• Plan, assign and direct work to employees
• Address complaints and resolve problems
• Supervise staff in day-to-day facility operations of assigned areas
• Maintain records and supplies for the housekeeping department
• Inspect and evaluate the physical condition of the facility
• Investigate new and improved cleaning instruments and methods
• Keep the environment clean at all times using standard procedures in cleaning rooms, offices and common areas
• Ensures that rooms are safe, comfortable and maintained in an attractive manner
• Clean up spills, soiled areas, and other conditions as observed or directed

Skills on Resume: 

• Regulatory Compliance (Hard Skills)
• Leadership and People Management (Soft Skills)
• Time Management (Soft Skills)
• Cost-Benefit Analysis (Hard Skills)
• Performance Evaluation and Improvement (Hard Skills)
• Human Resource Management (Soft Skills)
• Conflict Resolution (Soft Skills)
• Facility Management and Maintenance (Hard Skills)

Job Summary:

• Ensures cleaning schedules are followed by all employees
• Move and replace furniture and assist others in heavy lifting
• Ensures work areas are safe
• Ensures that procedures regarding cleaners, hazardous materials or objects are strictly adhered to
• Ensure Infection Control procedures
• Report any hazardous conditions and equipment to the direct supervisor
• Report all accidents and incidents
• Assesses and prioritizes multiple tasks, projects, and demands
• Maintains confidentiality of work-related information and materials
• Establishes and maintains effective working relationships
• Work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations
• Report to work as scheduled, ready to devote full attention and energy to the important work of LECOM
• Accept work directives from managers and supervisors in a respectful and cooperative manner

Skills on Resume: 

• Leadership in Cleaning Management (Hard Skills)
• Physical Strength and Stamina (Hard Skills)
• Safety Awareness (Hard Skills)
• Adherence to Procedures (Hard Skills)
• Infection Control Knowledge (Hard Skills)
• Risk Management (Hard Skills)
• Accident and Incident Reporting (Hard Skills)
• Time Management and Prioritization (Hard Skills)