Job Summary:

• Support the Housekeeping Manager in all daily activities of the housekeeping, linen and laundry departments
• Conduct quality inspections of all public areas and guest rooms
• Assign duties to room attendants, evaluate productivity, and assist in the schedule preparation
• Report any malfunction of equipment and work in closely and effectively with the maintenance department for any maintenance needs inside the hotel
• Maintain high standards of employee appearance and grooming
• Record lost and found objects and secure them in the proper area
• Assist in the ordering of guest supplies, all cleaning supplies, uniform and linen inventory
• Deliver excellent responses to all guest requests/ complaints
• Maintain confidentiality of guest information and follow proper protocol
• Ensure that health and safety standards are met and that all employees work in a safe environment
• Supporting individual and departmental professional development to ensure the workforce skillset meets the needs of the diversity

Skills on Resume: 

• Housekeeping Operations Management (Hard Skills)
• Quality Inspection (Hard Skills)
• Task Delegation and Evaluation (Hard Skills)
• Maintenance Coordination (Hard Skills)
• Employee Management (Soft Skills)
• Lost and Found Management (Hard Skills)
• Inventory Management (Hard Skills)
• Customer Service Excellence (Soft Skills)

Job Summary:

• Organize, distribute, and monitor the team's work through a field presence and ongoing dialogue
• Implement the necessary actions to ensure financial results, service and product quality, and customer satisfaction at all times
• Make operational decisions in the absence of the manager
• Evaluate the actions and performance of employees, promote professional development and motivation
• Ensure compliance with all operational procedures and health and safety rules
• Participate in projects and activities within the department
• Carry out service inspections and audits to ensure a high-quality service in all hotels
• Manage a housekeeping team consisting of housekeepers and a supervisors
• Ensure that all Health and safety requirements are met to ensure a safe environment is provided and all legal obligations met
• Look to improve standards, to ensure an effective housekeeping service delivery
• Train and support the Housekeeping Supervisors and Attendees to ensure the operation runs smoothly
• Enhance the guest experience, coming up with initiatives to provide an even better cleanliness and service

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Operational Decision Making (Hard Skills)
• Performance Evaluation and Development (Soft Skills)
• Compliance Management (Hard Skills)
• Project Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Health and Safety Management (Hard Skills)
• Continuous Improvement (Soft Skills)

Job Summary:

• Assist in employee management such as recruitment, onboarding, training and development
• Assist in health and safety regulations and training the team
• Guarding progress, execution, and quality of all activities within the department.
• Responsible for Housekeeping in the absence of the Housekeeping Manager
• Support with cleaning the rooms, checking the rooms and supervising
• Ensuring a high standard and quality of cleanliness throughout the entire hospital including the cleanliness of patient rooms, consulting suites, theatre complexes, offices and general areas of the hospital
• Assessing and reviewing equipment to ensure appropriate to the needs of the department
• Managing and monitoring recruitment, selection, appointment and retention of appropriately skilled staff and developing strategies for engagement and retention
• Organize and direct the cleaning, hygiene and maintenance functions
• Ensure the cleanliness, hygiene and maintenance of the Clubhouses to provide a comfortable and safe environment for employees
• Ensure cost-effective of the operation by using best business practice to manage resources, services and processes
• Manage a team of people whose priority is service excellence and meeting business objectives.

Skills on Resume: 

• Employee Management Skills (Soft Skills)
• Health and Safety Compliance (Hard Skills)
• Quality Control and Progress Monitoring (Hard Skills)
• Housekeeping Management (Hard Skills)
• Cleaning and Supervisory Skills (Hard Skills)
• Equipment Assessment and Management (Hard Skills)
• Recruitment and Retention Strategies (Soft Skills)
• Operations Management (Hard Skills)

Job Summary:

• Overseeing the daily tasks of the Housekeeping team which include cleanliness of bedrooms, shared spaces, and back of the house, picking up work assignments, and reviewing for any questions
• Monitor the manning in accordance with forecast and actual occupancy to increase the productivity and provide sufficient cleaned rooms for guests at all times
• Planning, recruiting, scheduling, and coaching the Housekeeping team so that can consistently perform at a high standard, creating a clean, welcoming, and comfortable environment for guest
• Supervising Housekeeping Associates that have been assigned to the assigned work areas
• Inspecting bedrooms on standards of cleanliness, resident amenities, and/or supplies
• Ensuring the proper maintenance of all equipment, make arrangements for repair and/or
• replacement of used and damaged equipment
• Purchasing and maintaining Housekeeping supplies and inventory
• Evaluating third-party vendors’ performance, addressing opportunities through review meetings, and coming up with follow-up actions
• Assisting in leading the Housekeeping team in cost controlling, payroll, analyzing and reviewing operations procedures, and identifying areas of process enhancement
• Analyzing and reporting on guest suggestions with creative ideas to enhance hotel experience, ensure initiatives are follow-through

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Strategic Planning and Forecasting (Hard Skills)
• Recruitment and Training (Hard Skills)
• Supervision and Quality Control (Hard Skills)
• Equipment Maintenance and Procurement (Hard Skills)
• Vendor Management and Evaluation (Soft Skills)
• Financial Management and Cost Control (Hard Skills)
• Customer Experience Enhancement (Soft Skills)

Job Summary:

• Interview, hire, supervise, coach, evaluate, discipline, and assist employees in setting and meeting performance goals. 
• Develop and monitor the performance and responsibilities of assigned staff while monitoring staffing patterns
• Inspect assigned areas daily to ensure quality services, safety, and regulatory requirements
• Provide ongoing training for assigned staff
• Inventory supplies and equipment daily and take follow-up actions
• Conduct resident moves including coordinating staff, inspecting apartments and furniture prior to and after the move and providing physical assistance
• Collaborate with other departments and managers to address environmental concerns
• Attend mandatory meetings, in-services, and seminars
• Assist with the development and implementation of new policies and procedures
• Assist with the department budget, statistical monthly report, and budget variance report
• Prepare specialized reports upon request
• Fill in during absence of Manager, Supervisor or direct line staff and perform these duties

Skills on Resume: 

• Interviewing Skills (Hard Skills)
• Hiring Skills (Hard Skills)
• Supervisory Skills (Soft Skills)
• Coaching Skills (Soft Skills)
• Evaluation Skills (Hard Skills)
• Disciplinary Skills (Soft Skills)
• Goal Setting Skills (Soft Skills)
• Training Skills (Hard Skills)

Job Summary:

• Responsible for verifying the cleanliness of condominium units after cleaning. 
• Ensures units meet Brett / Robinson standards for cleanliness.
• Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms. 
• Assign duties, inspect work, and investigate complaints regarding housekeeping. 
• Serves as a representative of Brett/Robinson, displaying courtesy, tact, consideration, and discretion in all interactions with other employees of Brett/Robinson, owners, guests, and other members of the community
• Identify and report broken or damaged furnishings or fixtures to supervisors
• Complete inspect the checklist and facilitate staff meetings
• Transfer linen from laundry racks to shelves.
• Issues supplies and equipment to workers.
• Ensure housekeeping carts and chemical bottles are prepared.
• Corrects housekeeping issues in the unit prior to guest arrival.

Skills on Resume: 

• Attention to Detail (Soft Skills)
• Communication Skills (Soft Skills)
• Leadership and Supervision (Soft Skills)
• Customer Service (Soft Skills)
• Problem-Solving Skills (Soft Skills)
• Organizational Skills (Hard Skills)
• Time Management (Soft Skills)

Job Summary:

• Lead by example and be able and willing to complete all duties required of a housekeeper, including services, linen changes, departure cleans, deep cleans and delivery of supplies.
• Responsible for assisting in training and motivating the housekeeping staff.
• Assists in creating housekeepers' daily lists, inspecting unit, managing daily workflow, maintaining employee schedules, managing labor hours, and guest/owner interaction and problem resolution.
• Be available to complete Departure, Linen Change, Service, and Deep Cleans
• Review time cards for all employees and make adjustments
• Communicate any issues to Payroll. 
• Partner with Housekeeping Manager to process daily payroll.
• Ensure all blocked rooms guest ready, update in the SMS system, all housekeepers are finished with their daily assignments and all keys are returned to the office.
• Responsible for daily inspections of vacation rental properties. 
• Handle light maintenance issues and damages that may occur.
• Monitor and document when owner property is removed from a unit for cleaning. 
• Ensure property is returned in a timely manner.

Skills on Resume: 

• Housekeeping Expertise (Hard Skills)
• Leadership Skills (Soft Skills)
• Organizational Skills (Soft Skills)
• Problem-Solving Skills (Soft Skills)
• Adaptability and Availability (Soft Skills)
• Administrative Competence (Hard Skills)
• Inspection and Maintenance (Hard Skills)
• Documentation and Accountability (Hard Skills)

Job Summary:

• Monitor housekeepers and support personnel performance, progress, and quality of daily assignments.
• Communicate all policies and procedures to staff and ensure compliance.
• Discipline, praise and counsel staff. 
• Ensure the work environment is safe for employees, guests and condominium owners.
• Ensure employees have access to all safety materials required for job completion.
• Bring unresolved employee or guest/condo owner issues to upper management.
• Create strong communication lines between staff, guests, and management.
• Weekly contribution to inventory management and supply ordering.
• Coordinate and participate in special projects such as Deep Cleans, Team Events, Interviewing and Hiring, and any other ad-hoc projects assigned..
• Abide by and uphold Big Sky Resort and Boyne Resorts policies

Skills on Resume: 

• Leadership (Soft Skills)
• Communication (Soft Skills)
• Conflict Resolution (Soft Skills)
• Safety Management (Hard Skills)
• Problem-Solving (Soft Skills)
• Interpersonal Skills (Soft Skills)
• Organization and Inventory Management (Hard Skills)
• Policy Adherence (Soft Skills)

Job Summary:

• Assign work tasks and regularly inspect results to ensure timely and quality task completion.
• Adjust work tasks as goals change or are not being satisfactorily met.
• Promptly reply to customer requests, guaranteeing the highest level of customer care and satisfaction.
• Ensure staff has proper supplies and working tools/machinery and that are using them in an efficient and effective manner.
• Report equipment repairs to avoid service disruptions.
• Maintain positive employee relations through a coaching/motivating supervisory style.
• Train new employees and make personnel recommendations to the Manager.
• Assist housekeeper or perform duties of housekeeper 
• Reports safety hazards and injuries/ accidents.
• Attends departmental meetings.

Skills on Resume: 

• Task Assignment and Inspection (Hard Skills)
• Adaptability and Goal Adjustment (Soft Skills)
• Customer Service (Soft Skills)
• Resource Management (Hard Skills)
• Maintenance Reporting (Hard Skills)
• Employee Relations (Soft Skills)
• Training and Personnel Management (Hard Skills)
• Housekeeping Duties (Hard Skills)