Job Summary:

• Monitor business forecast to keep staff at required levels and maintain tight payroll control
• Handle and advise management on guests’ comments and complaints. 
• Take appropriate action to resolve guest complaints.
• Promote Food and Beverages upsell at all levels and put personal effort through guest contacts
• Ensure a high standard of sanitation and hygiene in all FandB outlets
• Manage the reservation book and maximize on the sleeper dinner ratio within the hotel.
• Train on and serve food and drink to guests in line with the company SOP manual standards and within food hygiene regulations.
• Ensure all FandB outlets are kept clean, tidy and safe for use.
• Ensure drinks are served to the company standard and in line with the licensing laws.
• Seek opportunities to improve the guest experience by gaining feedback to improve restaurant services.
• Meet with the chef on a daily basis to discuss restaurant bookings and customer requests.
• Offer a floor service and drinks service to all guests where possible

Skills on Resume: 

• Forecasting and Payroll Management (Hard Skills)
• Customer Service and Conflict Resolution (Soft Skills)
• Sales and Upselling (Hard Skills)
• Sanitation and Hygiene Standards (Hard Skills)
• Reservation Management (Hard Skills)
• Training and Compliance (Hard Skills)
• Facility Management (Hard Skills)
• Feedback Collection and Improvement (Soft Skills)

Job Summary:

• Train on and serve alcoholic and non-alcoholic drinks and food to guests in line with the company SOP manual standards and within food hygiene regulations.
• Ensure all bar areas are kept clean and tidy.
• Ensure drinks are served to the company standard and in line with the licensing laws and Weights and measure Act.
• Take part in monthly beverage stock takes
• Liaise with the sales team to offer solutions wherever possible with regards to any events in the business
• Set tables and rooms according to event or service type, ensuring that Park Regis standards are met.
• Attend weekly payroll and function sheet meetings in the absence of the FandB Manager.
• Update Fourth on a daily basis and Cash handling and banking
• Ensure all FandB service standard audit procedures are adhered to.
• Ensure team is also fully competent.
• Ensure a positive guest experience to maximize repeat business
• Meet individual targets as set by the FandB Manager.
• Look after all equipment and facilities.
• Follow the Park Regis, Brand Standard policy and Laws

Skills on Resume: 

• Beverage and Food Service (Hard Skills)
• Bar Management (Hard Skills)
• Inventory Management (Hard Skills)
• Event Coordination (Hard Skills)
• Meeting Facilitation (Hard Skills)
• Team Leadership and Training (Soft Skills)
• Customer Service (Soft Skills)
• Compliance and Policy Adherence (Hard Skills)

Job Summary:

• Ensure daily operations are running smooth
• Task distribution to the team in collaboration with the Supervisors
• Lead and inspire all Food & Beverage teams to create and deliver the most exceptional guest experience
• Strive for excellence on guest experience, team performance and productivity
• Direct, supervise and own all service operations at close range by being physically involved in the operations
• Preserve excellent levels of internal and external guest service and communication, verbal and written
• Identify and surpass guest needs and expectations
• Respond proactively to all concerns, complaints related or not to the Food & Beverage Division
• Always assists with service to ensure quality control
• Ensure communication about guests concerns and complaints
• Comply with any service recovery needed
• Ensure billing is done in a timely and accurate manner
• Greet guests upon arrival and departure

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Customer Experience Management (Soft Skills)
• Hands-on Operational Management (Hard Skills)
• Communication Skills (Soft Skills)
• Problem-solving and Proactive Response (Soft Skills)
• Attention to Detail (Hard Skills)
• Team Collaboration and Coordination (Soft Skills)
• Hospitality and Guest Relations (Soft Skills)

Job Summary:

• Organize spot checks and follow-up training of the team
• Conduct daily briefings with the team to keep them up to date with the latest processes and operations-related information
• Recognizes guests and all food preferences/allergies
• Provide two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork
• Develop and coach the Food & Beverage team focusing on training and growth opportunities
• Understand overall Resort operations
• Participate in other departmental briefings to keep communication flow throughout the hotel
• Bring solutions to any issues and serve as F&B Manager
• Up-to-date with food and beverage trends and best practices
• Design the team’s schedule with keeping a sense of fairness and ensuring business needs are met
• In charge of following up the team’s clocking in/out for payroll purposes
• Create and update service procedures and standards for all outlets

Skills on Resume: 

• Menu and Pricing Knowledge (Hard Skills)
• Team Training and Development (Soft Skills)
• Effective Communication (Soft Skills)
• Guest Recognition and Service (Soft Skills)
• Leadership and Motivation (Soft Skills)
• Understanding of Resort Operations (Hard Skills)
• Problem Solving and Decision Making (Soft Skills)
• Continuous Improvement and Trend Awareness (Hard Skills)

Job Summary:

• Maintain expenses under control with no compromises made on the quality of products
• Ensure costs are maintained through the purchasing system
• Keep control of wine and beverages inventory value/costs
• Timely set-up of the POS system
• Participate in achieving and ensuring positive financial results
• Actively involved in budget preparation, forecast planning
• Ensure all property assets are being taken care of and maintained through a preventative maintenance plan
• Report to Management guest issues, team member issues and obstacles encountered
• Organize employee annual evaluations and onboarding employee probation evaluations in a timely manner
• Perform administrative tasks by Resort Management in a timely manner
• Ensure all protocols and procedures are being followed and applied
• Report to management regarding sales, results, and productivity

Skills on Resume: 

• Financial Management (Hard Skills)
• Purchasing and Procurement (Hard Skills)
• Inventory Management (Hard Skills)
• Point of Sale (POS) Systems (Hard Skills)
• Financial Analysis (Hard Skills)
• Asset Management (Hard Skills)
• Communication and Reporting (Soft Skills)
• Employee Management (Soft Skills)

Job Summary:

• Motivate team through prompt problem-solving, treat everyone fairly, and know where to draw the line of professionalism. 
• Listen with empathy and guide others to resolve issues rather than jumping in at every turn.
• Ensure that the service team have completed all set-up and side duties both pre-and post shift to ensure seamless service. 
• Support to all service team members may include running up additional stock to the bar, assisting with seating, running food to tables, and conducting quality checks. 
• Provide ongoing training and ensure that the team is providing the service that is on par to luxury service standards
• Use creativity to encourage team members to surprise guests and exceed expectations. 
• Encourage the team to do the unexpected and ensure team is always safe. 
• Ensure everyone is following proper sanitation and certification guidelines as it comes to serving responsibly, food handling and working safely.
• Represent the brand and the hotel, and it is incumbent to ensure that every member of the team
• Enjoys interacting with guests, soliciting feedback on dining experiences, sharing knowledge about the hotel and resort. 
• Promotes current events and upcoming promotions occurring at the hotel.

Skills on Resume: 

• Leadership and Motivation (Soft Skills)
• Active Listening and Empathy (Soft Skills)
• Organization and Attention to Detail (Hard Skills)
• Hands-On Support (Hard Skills)
• Training and Development (Hard Skills)
• Creativity and Innovation (Soft Skills)
• Safety Awareness (Hard Skills)
• Compliance and Brand Representation (Hard Skills)

Job Summary:

• Ensure all beverages are prepared to the recipe, taste great, and be served to guests in a timely manner. 
• Ensure food quality is exceptional and communicate issues with the Executive Chef.
• Ensure all guests’ needs are taken care of in a timely manner
• Purchase supplies to have ingredients and tools required to make all menu items.
• Ensure that the restaurant is clean and in compliance with the current health department guidelines.
• Manage employee schedules including hiring
• Repairs/Maintenance Schedule 
• Communicate with the management team and owner.
• Holds a firm line between being friendly with the associates and providing leadership to the team. 
• Hold the team accountable for actions and ensure compliance to policies and procedures with respect to HandS, BCLRB and hotel policies and guidelines.
• Anticipate, prepare & execute operations with a proactive, anticipatory vision
• Ensure Health & Safety standards are maintained

Skills on Resume: 

• Beverage Preparation (Hard Skills)
• Food Quality Management (Hard Skills)
• Customer Service (Soft Skills)
• Supply Management (Hard Skills)
• Sanitation and Compliance (Hard Skills)
• Staff Management (Soft Skills)
• Facility Maintenance (Hard Skills)
• Communication and Leadership (Soft Skills)